patient admin executive

NMC Health plc

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>To assist in basic translation as and when required.</li></ul></div>
 <div><ul><li>College Diploma/Graduate - Any discipline or related fields.
</li><li>1year as trainee receptionist preferred.
</li><li>Active and good inter personal skills, Pleasing Personality.
</li><li>Excellent command of oral and written English; Arabic desirable but not mandatory.</li></ul></div>

Patient Admin Executive

Comolounge

Job Title: Administrative Clerk and SecretaryLocation: Al Ain, Abu DhabiSalary: AED 1,800 per monthJob Type: Full-time, PermanentRole SummaryWe are seeking a structured, professional, and well-spoken Administrative Clerk &amp; Secretary to manage office operations and support our team. This role requires an organized individual who can handle front-desk coordination, administrative documentation, and executive support.As a key point of contact for our office, fluency in Arabic is highly preferred to effectively handle communication, documentation, and client relations.Key Responsibilities:<ul><li>Office Administration: Manage daily office schedules, organize digital and physical filing systems, and maintain administrative records.</li><li>Secretarial Support: Draft professional emails, letters, and internal memos; assist management with scheduling and routine paperwork.</li><li>Communication: Handle incoming phone calls, WhatsApp messages, and emails in both English and Arabic.</li><li>Data Entry: Accurately input data, update spreadsheets, and assist in preparing weekly or monthly reports.</li><li>Coordination: Greet visitors, coordinate office supplies, and ensure smooth day-to-day workplace operations.</li></ul>Requirements &amp; Qualifications:<ul><li>Language: Good command of English is required. Fluency in Arabic (speaking and reading/writing) is highly preferred.</li><li>Experience: Proven experience as an Admin Clerk, Secretary, Office Assistant, or similar role.</li><li>Skills: Strong proficiency in MS Office (Word, Excel) and professional email etiquette.</li><li>Attributes: Exceptional organizational skills, high attention to detail, and a professional demeanor.</li><li>Availability: Immediate joiners preferred.</li></ul>Job Type: Full-timePay: AED1,800.00 per monthApplication Question(s):<ul><li>Do you have Attested Diploma?</li><li>When you join with us ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Al-Ayn (Required)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

Administrative Clerk /Secretary

Al Mukhtar Medical Center

Requirements:<ul><li>Previous experience as a Receptionist, Front Desk Executive, or Customer Service Representative (healthcare experience preferred).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Proficient in MS Office and computer systems.</li><li>Professional appearance and customer-focused attitude.</li><li>Ability to handle appointments, patient registration, and telephone inquiries.</li><li>Strong organizational and multitasking skills.</li></ul>Key Responsibilities:<ul><li>Welcome and assist patients and visitors.</li><li>Schedule and manage patient appointments.</li><li>Register patients and update records accurately.</li><li>Answer phone calls and respond to inquiries.</li><li>Verify patient information and insurance details.</li><li>Coordinate with doctors and clinical staff.</li><li>Maintain confidentiality of patient information.</li><li>Provide excellent customer service at all times.</li></ul>Preferred Qualifications:<ul><li>Experience in a medical center, clinic, or hospital is preferred.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Annual leave as per UAE Labour Law</li><li>Professional work environment</li></ul>Interested candidates may apply through Indeed or send their CV to: hr@mukhtar.aeJob Types: Part-time, Full-timeAbility to commute/relocate:<ul><li>Al-Ayn: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>receptionist: 1 year (Required)</li></ul>Language:<ul><li>Arabic &amp; English (Required)</li></ul>

Receptionist

Life Line HR

Key Responsibilities:<ul><li>Provide direct nursing care to patients at home.</li><li>Monitor and record patient vital signs and medical conditions.</li><li>Administer medications, injections, IV therapy, and treatments as prescribed.</li><li>Assist patients with daily living activities and personal care.</li><li>Educate patients and families about health management and treatment plans.</li><li>Maintain accurate patient records and reports.</li><li>Coordinate with doctors and healthcare teams regarding patient progress.</li><li>Respond effectively to emergencies and patient needs.</li><li>Ensure infection control and patient safety standards are followed.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree or Diploma in Nursing.</li><li>Valid DHA / DOH / MOH License or Eligibility Letter.</li><li>Minimum 2 years of nursing experience preferred.</li><li>Homecare experience is an advantage.</li><li>Strong communication and patient care skills.</li><li>Ability to work independently and handle emergency situations.</li></ul>Salary &amp; Benefits:<ul><li>Competitive Salary</li><li>Accommodation &amp; Transportation as per company policy</li><li>Medical Insurance</li><li>Annual Leave and air ticket</li></ul>Pay: AED6,500.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in Home Care? </li></ul>Experience:<ul><li>Homecare : 2 years (Preferred)</li></ul>Language:<ul><li>tagalog (Required)</li></ul>License/Certification:<ul><li>DOH/ DHA/ MOH (Required)</li></ul>Work Location: In person

Registered Nurse (RN)

Alsham Dental Clinic, ALAIN

<ul><li>Patient Care: Assist dentists during procedures by handing them instruments, ensuring patient comfort, and providing post-treatment care instructions.</li><li>Administrative Duties: Schedule patient appointments, maintain patient records, handle billing inquiries, and manage inventory of dental supplies.</li><li>Sterilization and Preparation: Sterilize dental instruments, prepare treatment rooms, and ensure all necessary materials are ready for procedures.</li><li>Patient Interaction: Greet patients, explain procedures, and calm anxious patients to create a welcoming environment</li></ul>Job Type: Full-timePay: on interviewApplication Question(s):<ul><li>Are you Immediate Joiner?</li><li>Do you have experience in Dental? Which Specialty?</li></ul>License/Certification:<ul><li>DOH License (Required)</li></ul>Pay: AED1.00 - AED1,111.00 per hourWork Location: In person

Dental Assistant

International Uniforms LLC

Looking for a retail Sales Executive Men/WomenResponsibilities<ul><li>Greet and engage with customers, providing a welcoming and informative shopping experience.</li><li>Demonstrate knowledge of the uniform and textile industry to advise customers.</li><li>Build and manage customer relationships, ensuring high satisfaction and loyalty.</li><li>Collaborate with the team to maintain merchandise presentation.</li><li>Participate in training and development sessions.</li><li>Provide feedback to management on customer needs and sales trends.</li><li>Assist with stocking, inventory management, and store cleanliness.</li><li>Upsell products through recommendations.</li><li>Arabic speaker is a advantage</li></ul>Qualifications<ul><li>Experience in retail sales, preferably in tailoring fashion or premium products.</li><li>Exceptional interpersonal and customer service skills.</li><li>Fluent in Arabic; proficiency in two additional languages is a plus.</li><li>Strong understanding of the uniform and textile industry preferred.</li><li>Energetic, proactive, and able to work in a dynamic retail environment.</li><li>Flexible split hours, including weekends and holidays.</li><li>Detail-oriented and excellent team player.</li></ul>Personal Attributes<ul><li>Enthusiastic and professional demeanor.</li><li>Strong communication and negotiation skills.</li><li>Highly organized, capable of managing multiple tasks simultaneously.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,500.00 per monthAbility to commute/relocate:<ul><li>Al-Ayn: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have experience in uniforms tailoring and textiles ?</li></ul>Education:<ul><li>Primary (Required)</li></ul>Language:<ul><li>arabic &amp; english (Required)</li></ul>Work Location: In person

Retail Sales Executive

Kanad Hospital

<div><h3 class="jobSectionHeader">Description</h3>
The Clinic Manager provides operational and administrative leadership for Surgery and Dental Clinics, supporting a high‑volume, multidisciplinary ambulatory service. The role is accountable for patient flow, access, service quality, financial performance, and compliance with regulatory and accreditation standards (including JCI and DOH Abu Dhabi). 
The Clinic Manager works in close partnership with Head of Department and Charge Nurses, who retain full responsibility for clinical decision‑making and nursing practice. This role is explicitly non‑clinical and focused on operational excellence, access, and patient experience across multiple care models (scheduled, walk‑in, and semi‑urgent care). 
Key Responsibilities 
1. Operational Leadership 
Ensure 95% of continuity clinic patients are seen within 40 minutes of the later of scheduled appointment time or arrival (or triage completion for urgent care) through effective room allocation, staffing coordination, and provider schedule management. Ensure<ul><li> 95% of UCC patients are seen within 30 minutes (per JAWDA standards).</li><li>
Monitor real‑time patient flow dashboards and resolve same‑day bottlenecks.</li><li>
Coordinate with Patient Access Services to ensure front‑desk, call centre, scheduling, and registration workflows support seamless check‑in, triage, and check‑out across primary care, urgent care, and specialty clinics.</li><li>
Oversee provider documentation workflows, including standardized templates and approved AI tools, ensuring operational efficiency and regulatory (JCI, DOH, RCM) compliance.
</li>Publish provider schedules for clinics and inpatient coverage at least 3 months in advance, achieving<li> 95% schedule stability.
</li><li>Coordinate diagnostic and procedure workflows (e.g. ECG, stress testing, EEG, infusions, minor procedures) with relevant departmental leads to meet agreed turnaround times.</li></ul>
 2. Patient Experience &amp; Service Excellence 
<ul><li>Review patient experience data (complaints, compliments, PREMs, PROMs) monthly, identify trends, and implement corrective actions within 30 days.</li><li>
Resolve non‑clinical patient complaints within 2 business days, documenting outcomes and learning points.</li><li>
Maintain Net Promoter Score and patient satisfaction metrics at agreed targets across all clinic types. Review WhatsApp and google feedback on a monthly basis, following up on and addressing issues leading to dissatisfaction.</li><li>
Ensure clear wayfinding, communication, and escalation pathways for urgent care and specialty patients.</li></ul>
3. Quality, Safety &amp; Compliance (Non‑Clinical) 
<ul><li>Conduct daily administrative and environment‑of‑care (EOC) rounds, ensuring action items are closed within 14 days.</li><li>
Maintain continuous readiness for JCI and DOH inspections, focusing on access to care, patient rights, documentation, scheduling, and operational standards.</li><li>
Monitor provider documentation completeness and ensure 100% of encounters are correctly documented within 72 hours.
</li><li>Coordinate monthly operational, multidisciplinary meetings, tracking risks, incidents, trends, and improvement actions.</li></ul>
 4. Staff Leadership &amp; Development (Non‑Nursing) 
<ul><li>Directly manage administrative staff, CMAs, technicians, and allied non‑nursing personnel across clinics.</li><li>
Lead recruitment, onboarding, orientation, and annual performance reviews for all non‑clinical staff.</li><li>
Maintain 100% compliance with mandatory training requirements for non‑nursing staff.
</li><li>Implement monthly coaching and development plans to improve service quality, productivity, and staff engagement.
</li><li>Manage staff rosters, leave, and coverage to ensure unplanned overtime remains</li></ul>
 5. Financial &amp; Resource Management 
<ul><li>Support Heads of Department in developing, submitting, and tracking Operating and Capital Expenditure requests.</li>
Monitor coding and billing workflows to achieve<li> 95% clean‑claim submission rate, working with revenue cycle teams to close operational gaps.</li>
Lead initiatives to reduce patient no‑show and walk‑out rates by<li> 10% within 12 months.
</li><li>Track clinic productivity, visit volumes, and cost drivers, escalating risks to financial performance proactively.</li></ul>
 6. Scheduling &amp; Capacity Optimization 
<ul><li>Review and optimize provider templates and clinic schedules quarterly to maintain access targets:</li><li>
Routine primary care:</li></ul>
7. Communication &amp; Collaboration 
<ul><li>Organize monthly multidisciplinary clinic meetings, circulate minutes, and track actions to closure.</li><li>
Provide weekly performance reports to the Clinical Operations Director, covering volumes, access, KPIs, staffing risks, incidents, and improvement initiatives.</li><li>
Maintain and update clinic SOPs, operational workflows, escalation pathways, and business continuity plans.
</li><li>Partner closely with Clinical Leads and Charge Nurses, ensuring clear boundaries between clinical and operational accountability.</li></ul>
 8. Project &amp; Change Management 
<ul><li>Lead at least two operational improvement projects per year, with measurable outcomes (e.g. reduced waiting times, improved access, documentation efficiency).</li><li>
Manage operational readiness for new services, extended hours, pathway redesigns, and clinic expansions.</li><li>
Complete post‑implementation reviews within 30 days of major changes, documenting lessons learned and performance impact.</li></ul> 
 
<h3 class="jobSectionHeader">Qualification</h3> 
<ul><li>Hands-on leadership, and high competency with tech systems (MS365, SAP, etc.).</li><li>
Must Have Worked In: Healthcare or hospital supply chain settings&mdash;priority given to UAE experience.</li><li>
With UAE experience a plus</li><li>
Arabic language preferred</li><li>
Must Know:<ul><li>
Vendor and contract management (especially for medical consumables and capex)</li><li>
Strategic sourcing, RFP/Tender processes, and cost containment</li><li>
ERP systems (SAP preferred)</li><li>
Excel</li><li>
Stakeholder coordination across clinical, finance, and regulatory functions</li></ul></li></ul><h3 class="jobSectionHeader">
Experience</h3>
At least 3- 5 years in a managerial role specifically within supply chain with empirical evidence of continuous improvement outcomes</div>

Clinic Manager - Surgery and Dental Clinics

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