customer service representative Jobs in Dubai

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overseas medical referral coordinator

patient services coordinator

Medrose medical center

We are looking for a professional and experienced Arabic-speaking female receptionist to join our clinic in Al Barsha Heights (Tecom), Dubai. The ideal candidate will be the first point of contact for patients across our aesthetic dermatology, dental, and laser departments. She must deliver outstanding customer service, manage front desk operations efficiently, and ensure a smooth patient experience from arrival to departure. *Fluency in both Arabic and English is mandatory.**Key Responsibilities:** Welcome patients and visitors in a warm, professional manner* Manage incoming calls, WhatsApp messages, and online inquiries* Schedule, confirm, and coordinate appointments across dermatology, dental, and laser departments* Handle patient check-in and check-out processes* Maintain and update patient records accurately* Process payments and issue receipts* Coordinate with doctors and clinical staff to ensure smooth daily workflow* Promote clinic services (Botox, fillers, skin boosters, dental treatments, laser services) when appropriate* Handle administrative tasks such as filing, reporting, and email communication* Maintain a clean, organized, and presentable reception area*Requirements:** Female candidate* *Fluent in Arabic and English (spoken and written) &ndash; mandatory** Proven experience as a receptionist or front desk officer (clinic experience preferred)* Strong communication and interpersonal skills* Professional appearance and positive attitude* Ability to multitask and work under pressure in a fast-paced environment* Proficiency in MS Office and appointment booking systems*Preferred Qualifications:** Previous experience in UAE clinics (aesthetic dermatology, dental, or laser)* Familiarity with insurance and patient billing processes* Sales or customer service background is an advantage*What We Offer:** Competitive salary based on experience* Medical insurance* Professional and supportive work environment* Opportunity to work in a multi-specialty clinic with diverse services* Career growth opportunities*How to Apply:*Applications will only be reviewed through Indeed. Please apply directly via the Indeed job posting.Work Location: In person

Arabic Female Receptionist

UPANDRUNNING Medical Center Dubai

JOB SUMMARYAs a member of the Patient Support Team you are responsible for ensuring patients have a positive experience and are booked in to receive the accurate treatment and service to address their concerns. You will liaise with patients both face to face and via the telephone to book appointments, schedule consultations and advise on the services and products provided in the clinic. You are responsible for taking payment for treatments and retail products and maximizing on sales opportunities.KEY RESPONSIBILITY AREAS<ul><li>Opening and closing procedures</li><li>Patient experience</li><li>Patient Support Team (PST) administration</li><li>Business generation</li><li>Payments/Debtors</li><li>Diary optimization</li><li>Dealing with insurance processing and billing</li><li>Manage wait lists</li><li>Work in line with PST SOP&rsquo;s</li><li>Oversee IT equipment and software required for PST</li><li>Assist with stock control and non-medical purchase requirements</li></ul>JOB REQUIREMENTS<ul><li>Educated to high school level</li><li>12 months minimum experience in a similar role is essential</li><li>Clinic operational experience would be an advantage</li><li>12 months experience in a customer facing role</li><li>Computer literate</li><li>Read, write and speak English fluently</li><li>Experience in a clinic setting with insurance direct billing is required</li><li>Availability to work weekends</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 - AED8,000.00 per monthExperience:<ul><li>minimum: 2 years (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

Patient Support Assistant (Receptionist)

Dental clinic dubai

We are looking for a receptionist for dental clinic with experience in:<ul><li>Greet patients warmly and check them in for appointments.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Answer phone calls and respond to patient inquiries in a timely manner.</li><li>Maintain patient records and ensure accuracy of information in the dental software.</li><li>Process insurance claims and handle billing inquiries.</li><li>Assist with administrative tasks such as filing, data entry, and inventory management.</li><li>Ensure the reception area is clean, organized, and welcoming.</li><li>Collaborate with the dental team to ensure efficient patient flow and high-quality service.</li></ul>Preferred to have experience in Dental Clinics or medical fieldSalary depends on your experienceJob Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Job Type: Full-timePay: From AED3,500.00 per monthWork Location: In person

receptionist to join Dental Clinic

Dr. Krish Nair Orthodontics

We are looking for a friendly, organized, and professional Receptionist to join our dental clinic team. The ideal candidate should have excellent communication skills, a welcoming personality, and the ability to manage appointments, patient inquiries, and front desk operations efficiently. Candidate should have previous UAE dental clinic experience.Responsibilities:<ul><li>Greeting and assisting patients</li><li>Managing appointments and phone calls</li><li>Handling patient records and billing</li><li>Coordinating with dentists and staff</li><li>Maintaining a clean and professional reception area</li></ul>Requirements:<ul><li>Previous receptionist or customer service experience preferred</li><li>Strong communication and computer skills</li><li>Professional appearance and positive attitude</li><li>Ability to multitask in a fast-paced environment</li></ul>Work Location: In person

Dental Receptionist

Growth Tech

Job Title: Receptionist Cum Patient Coordinator (Aesthetic Clinic &ndash; Immediate Joining)Location: UAEJob Type: Full-timeJob Summary:We are seeking a professional, well-presented, and customer-focused Receptionist Cum Patient Coordinator to join our aesthetic clinic immediately. The ideal candidate will be the first point of contact for patients, ensuring a smooth, welcoming, and premium experience from appointment booking to post-treatment follow-up.Key Responsibilities:<ul><li>Greet and assist patients in a professional and friendly manner</li><li>Manage front desk operations, phone calls, WhatsApp inquiries, and email communication</li><li>Schedule, reschedule, and confirm patient appointments efficiently</li><li>Coordinate with doctors, therapists, and clinic staff for smooth patient flow</li><li>Maintain patient records and update clinic management systems accurately</li><li>Handle patient inquiries regarding treatments, services, and pricing</li><li>Ensure a high standard of customer service aligned with aesthetic clinic experience</li><li>Follow up with patients for appointments, feedback, and retention</li><li>Maintain cleanliness and organization of the reception area</li><li>Process payments, invoices, and basic billing support when required</li></ul>Requirements:<ul><li>Previous experience in aesthetic clinic, dermatology clinic, or medical center (mandatory)</li><li>Proven experience as receptionist, patient coordinator, or front desk executive</li><li>Excellent communication skills (English required; Arabic is an advantage)</li><li>Strong customer service and interpersonal skills</li><li>Well-groomed, professional, and presentable personality</li><li>Ability to multitask in a fast-paced environment</li><li>Basic knowledge of clinic management systems is an advantage</li><li>Must be available for immediate joining</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working in an aesthetic clinic, dermatology clinic?</li><li>How many years of experience do you have as a receptionist and patient coordinator?</li><li>What languages do you speak fluently?</li></ul>English / Arabic / Others (please specify)<ul><li>Are you currently available for immediate joining?</li><li>What is your expected salary range?</li></ul>Work Location: In person

Receptionist Cum Patient Coordinator

METABOLIC

<div>Location: Grove Mall, Al Barsha AND/OR Dubai Silicon Oasis
About metabolic.health:
Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.
Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.
Job Summary:
The Patient Affairs Specialist serves as the first point of contact for patients at Glucare Integrated Diabetes Center, ensuring an exceptional experience from registration through to checkout. This role combines patient-facing responsibilities with administrative and coordination tasks to ensure seamless operations and outstanding service delivery in line with Glucare&rsquo;s values and patient-centered approach.
Key Responsibilities:
1.Patient Reception &amp; Registration:<ul><li>
Welcome patients warmly and provide a professional, courteous first impression.</li><li>
Register new patients and update existing patient records in the system accurately.</li><li>
Verify insurance details, eligibility, and collect necessary documents.</li><li>
Manage appointment bookings, confirmations, and follow-ups.</li></ul>
2. Patient Experience &amp; Communication:<ul><li>
Address patient inquiries in person, over the phone, and via email with professionalism and empathy.</li><li>
Guide patients through the clinic process (consultations, diagnostics, pharmacy, billing).</li><li>
Handle patient complaints or concerns effectively, escalating where required.</li><li>
Support multilingual communication and maintain cultural sensitivity in interactions.</li></ul>
3. Administrative &amp; Operational Support:<ul><li>
Manage daily front desk operations including patient flow and scheduling.</li><li>
Ensure proper handling of patient information in compliance with DHA regulations and data privacy policies.</li><li>
Coordinate with clinical teams, pharmacy, and billing departments to ensure smooth service delivery.</li><li>
Maintain front desk organization, appearance, and readiness at all times.</li></ul>
Team &amp; Organizational Contribution<ul><li>
Support initiatives to improve patient engagement and satisfaction.</li><li>
Participate in training programs and staff meetings as required.</li><li>
Assist in quality improvement and accreditation processes.</li></ul>
Understands, follows and supports all hospital infection control programs to ensure patient and staff safety. 
Requirements 
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree (preferred) or diploma in Healthcare Administration, Business, or related field.</li><li>
Prior UAE experience (minimum 2 years) in front desk, patient affairs, or customer service in a healthcare setting.</li><li>
Strong knowledge of healthcare insurance processes and DHA standards.</li><li>
Excellent verbal and written communication skills in English (Arabic is an advantage).</li><li>
Proficiency in MS Office and healthcare management/CRM systems.</li></ul>
Key Competencies:<ul><li>
Patient-focused with a strong commitment to service excellence.</li><li>
Professional demeanor and grooming in line with healthcare standards.</li><li>
Strong organizational and multitasking skills.</li><li>
Ability to handle stressful situations with patience and empathy.</li><li>
Team player with a proactive and solution-oriented approach.</li></ul></div>

Patient Affairs (Front-Desk) Specialist

Quttainah Specialized Hospital

About the jobCompany DescriptionQuttainah Specialized Hospital (QSH) is the largest specialized cosmetic surgery hospital in the Middle East, offering a boutique experience characterized by originality and an exceptional atmosphere. Driven by innovation, QSH provides advanced healthcare services and cutting-edge cosmetic treatments. Our aim is to establish ourselves as leaders in cosmetic medicine and surgery across the region. At QSH, our mission is embodied in our motto, &ldquo;Expert care, exceptional results.&rdquo; The hospital is located in the vibrant city of Dubai, United Arab Emirates, serving UAE and neighboring Gulf countries.Role DescriptionThis is a full-time, on-site role in Dubai, United Arab Emirates, for a Patient Coordinator with aesthetic experience. The Patient Coordinator will be responsible for managing appointments, providing exceptional customer service, and performing receptionist duties. Responsibilities also include maintaining efficient communication with patients, addressing inquiries, and ensuring a smooth and welcoming patient experience. Additionally, the role requires familiarity with aesthetic treatments and medical terminology to aid in patient coordination.Job Description:<ul><li>Strong Phone Etiquette and Communication skills for patient interaction and inquiries</li><li>Proficiency in Appointment Scheduling and managing receptionist duties</li><li>Coordinate patient consultations and treatment plans</li><li>Explain procedures, packages, and pricing clearly to patients</li><li>Follow up with leads and existing patients</li><li>Support doctors during consultations</li><li>Ensure complete documentation and patient files</li><li>Achieve monthly targets and contribute to clinic growth</li></ul>Requirements:<ul><li>Arabic speaking is mandatory</li><li>Previous experience in dermatology or plastic surgery clinics</li><li>Excellent communication and patient-handling skills</li><li>Strong sales and consultation coordination skills</li><li>Ability to follow up with patients and close treatment plans</li><li>Organized, professional, and customer-focused</li><li>Experience in a Plaster Surgery / Aesthetic field is must.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED9,000.00 per monthWork Location: In person

Patient Coordinator - Arabic speaker

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