project coordinator

sales coordinator

customer service representative Jobs in Dubai

customer service representative

case manager

chinese-speaking office support coordinator Jobs in Dubai

chinese-speaking office support coordinator

patient services coordinator

NMC Health plc

<div>Managing Patient Experience</div>
 <div><div>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
 
<ul><li></li></ul>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
 
<ul><li></li></ul>Appointment management including no-shows, rescheduling of patients and confirmations.
 
<ul><li></li></ul>Register new patients and ensure the records of current patients are up to date.
 
<ul><li></li></ul>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
 
<ul><li></li></ul>Provide claim forms in case the patient wants to claim reimbursement.
 
<ul><li></li></ul>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
 
<ul><li></li></ul>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
 
<ul><li></li></ul>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
 
<ul><li></li></ul>Check emails daily, ensuring you respond to queries in a timely manner.
</div><div>Ensure operations are carried out uniformly according to the hospital policies and procedures.
 
<ul><li></li></ul>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
 
<ul><li></li></ul>Participate in the Hospital training programs.
 
<ul><li></li></ul>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
 
<ul><li></li></ul>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
 
<ul><li></li></ul>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
 
<ul><li></li></ul>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
 
<ul><li></li></ul>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
 
<ul><li></li></ul>Maintains patient &amp; staff confidentiality.
 
<ul><li></li></ul>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
 
<ul><li></li></ul>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
 
<ul><li></li></ul>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
 
<ul><li></li></ul>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
 
<ul><li></li></ul>Provide patients with detailed statements and assistance in understanding their charges and payment options.
 
<ul><li></li></ul>Prepare and process patient invoices for services, ensuring accurate charges.
 
<ul><li></li></ul>Collect co-pays, deductibles, and outstanding balances at the time of service.
 
<ul><li></li></ul>Ensure billing practices comply with legal and insurance requirements.</div></div>
 <div>College Diploma - Any discipline or related fields.</div>

Patient Admin Executive

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>PRE: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Patient Relation Executive- Female

IIQAF

<div>Company: IIQAF Group 
Industry: Hospital / Health Care 
Location: Dubai, United Arab Emirates 
Job Type: Full-time 
Salary: AED 8,000 &ndash; AED 11,500 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is seeking a professional and patient-focused Medical Receptionist to support front desk operations at our healthcare facilities in Dubai. The successful candidate will be responsible for patient reception, appointment scheduling, medical records coordination, and administrative support, ensuring a smooth and welcoming experience for patients and visitors.
This role is ideal for candidates with strong medical reception, healthcare administration, and customer service skills in a hospital or clinical environment.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Greet and assist patients, visitors, and healthcare staff professionally</li><li>
Manage front desk and medical reception operations</li><li>
Schedule, confirm, and manage patient appointments</li><li>
Handle patient registration, insurance details, and basic billing support</li><li>
Maintain and update electronic medical records (EMR/EHR)</li><li>
Answer phone calls, emails, and patient inquiries efficiently</li><li>
Coordinate with doctors, nurses, and clinical departments</li><li>
Ensure compliance with healthcare privacy and confidentiality policies</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Medical Receptionist, Clinic Receptionist, or Healthcare Administrator</li><li>
Strong knowledge of medical terminology and clinic operations</li><li>
Excellent communication and interpersonal skills</li><li>
Proficiency in medical scheduling systems and MS Office</li><li>
Strong organisational and multitasking abilities</li><li>
Patient-centric approach with attention to detail</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in hospital, clinic, or healthcare centre environments</li><li>
Familiarity with insurance approvals, billing, and DHA regulations</li><li>
Multilingual skills (English required; Arabic a plus)</li><li>
Previous work experience in Dubai or UAE healthcare facilities</li></ul>
<h3 class="jobSectionHeader">Why Join IIQAF Group</h3>
<ul><li>Competitive salary: AED 8,000 &ndash; AED 11,500 per month</li><li>
Stable role in the Hospital / Health Care industry</li><li>
Professional healthcare work environment</li><li>
Career growth and development opportunities</li></ul></div>

Medical Receptionist

One Life Home Health Care center

Job Title: Medical ReceptionistLocation: Dubai Department: HomeCareSalary 3200-3500 /month all included in salary Job SummaryThe Medical Receptionist is responsible for providing front-desk administrative support in a healthcare facility. This role serves as the first point of contact for patients, ensuring a welcoming environment while managing appointments, patient records, and communication between patients, admin staff and medical staff.Key Responsibilities<ul><li>Greet patients and visitors in a courteous and professional manner</li><li>Schedule, confirm, and manage patient appointments</li><li>Answer phone calls, emails, and inquiries promptly</li><li>Register patients and verify personal, insurance, and billing information</li><li>Maintain and update electronic medical records (EMR) accurately</li><li>Handle patient check-in and check-out procedures</li><li>Collect co-payments and process basic billing transactions</li><li>Ensure patient confidentiality and compliance with healthcare regulations (e.g., HIPAA)</li><li>Coordinate with physicians, nurses, and other healthcare staff</li><li>Maintain a clean and organized reception area</li><li>Assist with administrative tasks such as filing, scanning, and data entry</li></ul>Required Qualifications<ul><li>High school diploma or equivalent</li><li>Proven experience as a receptionist or front desk representative (medical setting preferred)</li><li>Knowledge of medical terminology and healthcare procedures is an advantage</li><li>Proficiency in Microsoft Office and medical scheduling software</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li></ul>Preferred Skills &amp; Competencies<ul><li>Experience with electronic health records (EHR/EMR) systems</li><li>Ability to handle sensitive information with discretion</li><li>Customer-service-oriented mindset</li><li>Ability to work in a fast-paced healthcare environment</li></ul>Working Conditions<ul><li>Office/clinic-based environment</li><li>May require standing or sitting for extended periods</li><li>Interaction with patients, medical staff, and the public</li></ul>Employment Type<ul><li>Part-time</li></ul>Job Type: Full-timePay: AED3,200.00 - AED3,500.00 per month

Al Riyady Corporate Services

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.Location: JBR, DubaiKey Responsibilities:<ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul>Requirements:<ul><li>Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.</li><li>Excellent English communication skills &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul>Job Type: Full-timePay: AED6,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

TrendDubai

Job Description: We are a leading medical aesthetic clinic in Dubai seeking a Medical Aesthetic Sales &amp; Patient Coordinator to manage patient inquiries, follow up on leads, and convert interest into confirmed aesthetic treatment bookings.Key Responsibilities:<ul><li>Handle and respond to patient inquiries via WhatsApp, Instagram, Facebook, and phone calls.</li><li>Contact new leads and follow up with interested patients professionally.</li><li>Explain aesthetic and cosmetic medical services (non-surgical &amp; surgical) clearly and confidently.</li><li>Convert inquiries into confirmed consultations and procedures.</li><li>Schedule, confirm, and manage patient appointments.</li><li>Follow up with pending leads and no-show patients.</li><li>Maintain accurate records of leads and patient interactions.</li><li>Coordinate closely with doctors, reception, and marketing team.</li></ul>Requirements:<ul><li>Previous experience in medical aesthetic sales or cosmetic clinics is highly preferred.</li><li>Fluent in Arabic and English (both required).</li><li>Strong communication, persuasion, and closing skills.</li><li>Ability to handle high-volume leads and work under pressure.</li><li>Organized, professional, and target-oriented.</li><li>Experience with WhatsApp Business and social media inquiries is a plus.</li></ul>What We Offer:<ul><li>Salary + commission</li><li>Clear sales targets and growth opportunities</li><li>Professional and supportive medical environment</li><li>Long-term career stability</li></ul>How to Apply: Please apply via Indeed with your updated CV. Only shortlisted candidates will be contacted.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>sales: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Medical Aesthetic Sales & Patient Coordinator

American Hospital Dubai

<div>
 
 Manages the clinical aspect of the clinic including ensuring the coordination of patient care, and smooth and safe patient flow while complying with the policies and procedures. Works closely with the Patient Relations Supervisor and the Director of the Satellite Clinic.
 
 
 
 
 
 
 General:
 
 
 <ul>
 <li>
 Provides age-specific patient-centered care utilizing the nursing process.
 </li>
 <li>
 Performs patient assessment using appropriate, problem-focused, and age-specific assessment techniques.
 </li>
 <li>
 Performs continual critical care assessment of patient and family's physical and psychological needs.
 </li>
 <li>
 Involves the patient, significant others, and health care providers in the plan of care when appropriate.
 </li>
 <li>
 Collaborates with a multi-disciplinary team to provide patient care.
 </li>
 <li>
 Coordinates and plans critical care/clinical pathway, and prioritizes care, based on individual needs. Revise the care plan as necessary.
 </li>
 <li>
 Initiates appropriate transfer plan.
 </li>
 <li>
 Recognizes subtle cues to anticipate potential problems.
 </li>
 <li>
 Documents all relevant data in the medical record according to hospital/departmental standards.
 </li>
 <li>
 Ensures availability and maintenance of supplies and equipment needed for the unit and patient care.
 </li>
 <li>
 Performs clerical duties when needed.
 </li>
 <li>
 Assumes responsibility for meeting Joint Commission International Accreditation (JCIA) required mandatory education (e.g. fire, safety, infection control and others).
 </li>
 <li>
 Ensures staff nurses' competencies as well as life support courses are up to date.
 </li>
 <li>
 Participates in staff meetings and unit committees/projects.
 </li>
 <li>
 Participates in developing and achieving unit goals.
 </li>
 <li>
 Maintains a safe environment for patients and staff.
 </li>
 <li>
 Performs safe handling and administrating of Narcotic/Controlled and Semi-Controlled Drugs and documentation as directed by policies and procedures.
 </li>
 <li>
 Ensures completion of unit competencies i.e. pain management, and utilization of Emergency department devices.
 </li>
 <li>
 Maintains clinical and professional competency based on the latest research and established standards of practice.
 </li>
 <li>
 Completes yearly, the critical care nursing competencies (basic).
 </li>
 <li>
 Participates in unit-based Continuous Quality Improvement (CQI) activities (data collection, CQI teams, incident reporting, customer complaint reporting, medication error reporting etc.).
 </li>
 <li>
 Participates in ongoing educational activities.
 </li>
 <li>
 Maintains mandatory educational requirements.
 </li>
 <li>
 Performs additional duties when required.
 </li>
 </ul>
 
 
 
 
 
 Satellite Clinic Specific:
 
 
 <ul>
 <li>
 Assists staff nurses and care assistants in planning, implementing, and evaluating direct patient care.
 </li>
 <li>
 Ensures accurate nursing documentation is maintained according to hospital policy and procedures.
 </li>
 <li>
 Collaborates with patients, families, and healthcare professionals to achieve optimal patient outcomes.
 </li>
 <li>
 Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care.
 </li>
 <li>
 Assists in creating a safe and friendly environment for all patients, their families, and other staff members.
 </li>
 <li>
 Maintains effective communication between patients, nurses, and physicians regarding follow-up care/instructions.
 </li>
 <li>
 Maintains updated service-specific competencies &ndash; according to guidelines.
 </li>
 <li>
 Provides supervision and advice to nursing staff regarding patients&rsquo; enquiries.
 </li>
 <li>
 Participates in and maintains clinic-specific Key Performance Indicators (KPI) audits and other data including nursing documentation, closing Customer Relationship Management (CRM) on time, checking the Press Ganey and addressing any patient complaint.
 </li>
 <li>
 Ensures the nursing pre-screening is done 48 hours before any appointment.
 </li>
 <li>
 Ensures that the Quality Round/quality checklist is met at all times. For any deficiencies, ensure an action plan is put in place and followed.
 </li>
 <li>
 Ensures the monthly submission of the environmental rounds audit report and follow-up on deficiencies.
 </li>
 <li>
 Ensures clinic stock level is within the required Par level and works with Materials Management to decrease non-moving and slow-moving items.
 </li>
 <li>
 Provides supervision and advice to Patient Relations Executive staff regarding patient inquiries.
 </li>
 <li>
 Prepares the nursing clinical slides and includes them in the monthly Quality Improvement (QI) meeting.
 </li>
 <li>
 Follows up on all approved and not utilized tests and ensure that they are scheduled.
 </li>
 <li>
 Follows up with the insurance coordinator on all approvals that are pending and ensure all patients are updated on the status.
 </li>
 <li>
 Coordinates with the OR coordinator and the patient on operations to be scheduled as applicable.
 </li>
 <li>
 Communicates with Patient Business Services and Revenue Cycle Management (RCM) on operations that need further discounts.
 </li>
 <li>
 Ensures no walkouts take place in the clinic.
 </li>
 <li>
 Closes in a timely manner all safe points and ensures they are being addressed and the root cause analysis is figured out.
 </li>
 <li>
 Ensures all the clinical KPIs are placed on a monthly basis on the Patient Safety Data Board.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in nursing (minimum of three (3) years full-time course duration) or
 </li>
 <li>
 Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
 </li>
 <li>
 For UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE National must submit a copy of their birth certificate and the mother&rsquo;s family book)
 </li>
 <li>
 Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse titles)
 </li>
 <li>
 Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable)
 </li>
 <li>
 Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice
 </li>
 </ul>
 
 
 
 
 
 PROFESSIONAL EXPERIENCE:
 
 
 <ul>
 <li>
 Minimum of three (3) to five (5) years of recent post-graduate nursing experience
 </li>
 <li>
 Previous Team Leader or Senior Registered Nurse experience is an advantage
 </li>
 <li>
 Knowledge of and ability to render care and services based on age, appropriateness, and developmental needs of patients
 </li>
 <li>
 Skills in the assessment of patient and family's physical and psychological needs
 </li>
 <li>
 Skills in coordination and planning of care and prioritising care based on individual needs
 </li>
 <li>
 Basic Cardiac Life Support (BCLS) certification is essential
 </li>
 </ul>
 
 
</div>

Senior Staff Nurse

Explore 1985+ Patient services coordinator in Dubai this January. Find roles across top companies and apply now to boost your career.

1985 patient services coordinator jobs IN Dubai

Patient Admin Executive

Patient Relation Executive- Female

Medical Receptionist

Medical Receptionist

Patient Coordinator

Medical Aesthetic Sales & Patient Coordinator

Senior Staff Nurse