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patient services coordinator

Aspris

<div>Job Purpose
Under the direct supervision of the Centre Manager and within established policies and procedures, the incumbent is responsible for reception, administration and call handling duties ensuring appositive patient experience, enabling the effective and smooth operation of the Centre.
Responsibilities
1. Greets and registers patients and notifies medical staff of their arrival; 
2. Offers complimentary beverages to the patients upon arrival; 
3. Maintains presentable appearance in line with Aspris standards; 
4. Verifies and inputs patient demographic and insurance information into the Tendercare software program; 
5. Complies with Government regulations for the Wellbeing Centre; 
6. Records patient complaints effectively, following Centre guidelines for internal process; 
7. Receives incoming telephone calls, schedules initial and follow-up appointments with specialists, takes and delivers messages; 
8. Will be provided with call handling training to deliver meaningful dialogue and provide useful information based upon patient requests (Clinical advice will not be provided); 
9. Provide Insurance information as appropriate and liaise with Insurance co-ordinator to fully support patient; 
10. Confirms appointments for the daily schedule; 
11. Taking action for voicemail messages, emails and website communications; 
12. Interacts and communicates professionally with co-workers, management and patients; 
13. Ensures the confidentiality of employee, legal, client, budget, and other Centre matters; 
14. Collects consultation fees and issues receipts at the time of service; 
15. Handles cash and maintains an accurate cash drawer count with daily reconciliation and data return; 
16. Responsible for opening/closing the Wellbeing Centre each day in line with shift rota; 
17. Ensures patients complete the happiness feedback form; 
18. Ensures the reception area is well stocked with magazines and patient literature; 
19. Carries out the Fire Marshall duties of the Centre and maintains a valid Fire Marshall; 
20. Performs the duties of the Deputy HSE Coordinator as needed; 
21. Perform duties based on the rota pattern and function responsibility, i.e. Reception/Call handling 
22. Any other reasonable duties as required. 
Knowledge / Education / Skills
1. High School diploma required, undergraduate college degree preferred; 
2. Excellent outstanding engaging personality a must; 
3. Good knowledge of computer applications (Word, Excel, Outlook); 
4. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers; 
5. Must have the ability to understand and follow established procedures; 
6. Ability to use good judgment in the course of contact with therapists, patients and staff. 
7. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. 
 
Experience
1. Previous experience in a medical facility is preferred. 
2. Customer service experience 
Responsibility 
Equipment: Collective responsibility for the care and security of equipment and adhering to the cost and budget guidelines. 
Information: Shared responsibility for the confidentiality, security and accuracy of records, data and information. Ensuring good quality documentation, which meets the Organisational requirements Regulatory guidelines and statutory requirements. 
Communication &amp; Interaction: Communications will regularly require some judgement involving the seeking and gathering of information with the need for some explanation. May have interactions which contain distressing information. 
 
Safeguarding
All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake additional training appropriate to their role. 

Working Environment
On site working</div>

Customer Services Administrator/Receptionist

Aspris by alkalma

<div>
 
 Job Purpose
 
 
 
 Under the direct supervision of the Centre Manager and within established policies and procedures, the incumbent is responsible for reception, administration and call handling duties ensuring appositive patient experience, enabling the effective and smooth operation of the Centre.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greets and registers patients and notifies medical staff of their arrival;
 </li>
 <li>
 Offers complimentary beverages to the patients upon arrival;
 </li>
 <li>
 Maintains presentable appearance in line with Aspris standards;
 </li>
 <li>
 Verifies and inputs patient demographic and insurance information into the Tendercare software program;
 </li>
 <li>
 Complies with Government regulations for the Wellbeing Centre;
 </li>
 <li>
 Records patient complaints effectively, following Centre guidelines for internal process;
 </li>
 <li>
 Receives incoming telephone calls, schedules initial and follow-up appointments with specialists, takes and delivers messages;
 </li>
 <li>
 Will be provided with call handling training to deliver meaningful dialogue and provide useful information based upon patient requests (Clinical advice will not be provided);
 </li>
 <li>
 Provide Insurance information as appropriate and liaise with Insurance co-ordinator to fully support patient;
 </li>
 <li>
 Confirms appointments for the daily schedule;
 </li>
 <li>
 Taking action for voicemail messages, emails and website communications;
 </li>
 <li>
 Interacts and communicates professionally with co-workers, management and patients;
 </li>
 <li>
 Ensures the confidentiality of employee, legal, client, budget, and other Centre matters;
 </li>
 <li>
 Collects consultation fees and issues receipts at the time of service;
 </li>
 <li>
 Handles cash and maintains an accurate cash drawer count with daily reconciliation and data return;
 </li>
 <li>
 Responsible for opening/closing the Wellbeing Centre each day in line with shift rota;
 </li>
 <li>
 Ensures patients complete the happiness feedback form;
 </li>
 <li>
 Ensures the reception area is well stocked with magazines and patient literature;
 </li>
 <li>
 Carries out the Fire Marshall duties of the Centre and maintains a valid Fire Marshall;
 </li>
 <li>
 Performs the duties of the Deputy HSE Coordinator as needed;
 </li>
 <li>
 Perform duties based on the rota pattern and function responsibility, i.e. Reception/Call handling
 </li>
 <li>
 Any other reasonable duties as required.
 
 
 </li>
 </ul>
 
 Knowledge / Education / Skills
 
 
 
 <ul>
 <li>
 High School diploma required, undergraduate college degree preferred;
 </li>
 <li>
 Excellent outstanding engaging personality a must;
 </li>
 <li>
 Good knowledge of computer applications (Word, Excel, Outlook);
 </li>
 <li>
 Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers;
 </li>
 <li>
 Must have the ability to understand and follow established procedures;
 </li>
 <li>
 Ability to use good judgment in the course of contact with therapists, patients and staff.
 </li>
 <li>
 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Previous experience in a medical facility is preferred.
 </li>
 <li>
 Customer service experience
 
 
 </li>
 </ul>
 
 Responsibility
 
 
 
 Equipment: Collective responsibility for the care and security of equipment and adhering to the cost and budget guidelines.
 
 
 Information: Shared responsibility for the confidentiality, security and accuracy of records, data and information. Ensuring good quality documentation, which meets the Organisational requirements Regulatory guidelines and statutory requirements.
 
 
 Communication &amp; Interaction: Communications will regularly require some judgement involving the seeking and gathering of information with the need for some explanation. May have interactions which contain distressing information.
 
 
 
 Safeguarding
 
 
 
 All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.
 
 
 
 Working Environment
 
 
 
 On site working
</div>

GOHYDIGITAL

Location: Magnum Clinic Department: Front Office Reports To: Clinic Manager / Operations ManagerJob SummaryThe Receptionist is responsible for managing front desk operations and creating a welcoming environment for patients at Magnum Clinic. This role includes handling appointments, greeting patients, answering calls, managing inquiries, and supporting smooth daily clinic operations. The receptionist ensures excellent customer service, accurate patient records, and efficient coordination between patients and the clinical team.Key Responsibilities1️ Front Desk ManagementGreet and assist patients in a warm and professional mannerManage patient check-in and check-out processMaintain a clean and organized reception area2️ Appointment &amp; Call HandlingAnswer phone calls, WhatsApp messages, and online inquiriesSchedule, reschedule, and confirm appointmentsSend appointment reminders and manage daily schedules3️ Administrative SupportMaintain and update patient records in clinic softwareHandle billing coordination and basic payment collectionAssist with insurance documentation and approvalsPrepare daily reports as required4️ Patient Service &amp; CoordinationProvide basic information about treatments and servicesCoordinate with doctors and staff for smooth patient flowAddress patient concerns politely and escalate when requiredEncourage patient feedback and reviewsRequirementsMinimum 1&ndash;3 years of experience as a receptionist, preferably in a dental or healthcare clinicStrong communication and customer service skillsFluent in EnglishProfessional appearance and positive attitudeExperience with clinic management software is a pluscandidates preferredSkills RequiredExcellent communication and interpersonal skillsOrganized and detail-orientedAbility to multitask in a fast-paced environmentFriendly, presentable, and patient-focused attitudeKPIs (Performance Indicators)Appointment scheduling accuracyCall handling efficiencyPatient satisfaction scoreFront desk coordination effectivenessSalary &amp; BenefitsCompetitive salary (based on experience)Annual leave as per UAE labor lawJob Type: Full-timePay: From AED3,000.00 per month

Receptionist

Workforce Health

Full job descriptionWe are seeking a well-presented, confident, and sales-oriented Medical Receptionist to join our team. The ideal candidate will have excellent communication skills, the ability to work under pressure, and a strong understanding of cross-selling services across different departments.This role is crucial as the receptionist is the first point of contact for our patients and plays a key role in enhancing patient experience and increasing clinic revenue.Key Responsibilities<ul><li>Welcome and assist patients in a professional, friendly, and luxury-oriented manner</li><li>Manage appointments, calls, WhatsApp inquiries, and walk-in patients</li><li>Coordinate and communicate effectively with multiple departments (medical, aesthetic, dental, dermatology, etc.)</li><li>Coordinate with marketing company and update them on a regular basis</li><li>Cross-sell and promote clinic services across different departments</li><li>Handle patient inquiries, explain treatments, and guide patients to suitable services</li><li>Work efficiently in a fast-paced, high-pressure environment</li><li>Manage billing, invoices, and basic administrative tasks</li><li>Maintain patient records and confidentiality</li><li>Support doctors and therapists with scheduling and patient flow</li><li>Use social media platforms (especially Instagram) for basic engagement, responding to inquiries, and promoting clinic services when required</li></ul>Requirements &amp; Skills<ul><li>Previous experience as a medical receptionist or in a clinic</li><li>Strong sales and cross-selling skills</li><li>Knowledge of different medical or aesthetic departments is a big advantage</li><li>Excellent verbal and written English (Arabic is a plus)</li><li>Ability to work under pressure and multitask</li><li>Professional appearance and customer-focused attitude</li><li>Confident, persuasive, and goal-oriented personality</li><li>Computer skills and experience with booking systems</li></ul>What We Offer<ul><li>Competitive salary</li><li>Opportunity to work in a luxury clinic environment</li><li>Career growth and training opportunities</li><li>Supportive and professional team</li></ul>Job Type: Full-timeJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

TCM Acupuncture Therapy Center BR

A clinic receptionist acts as the first point of contact, managing front desk operations, scheduling appointments, greeting patients, and handling communications. They ensure efficient daily workflows, manage patient records (PMS), verify insurance, handle financial transactions, and maintain a calm environment while adhering to strict confidentiality and compliance standards. ect.Job Type: Contract Contract length: 24 monthsPay: AED3,000.00 - AED3,500.00 per month

Medical Receptionist

Al Riyady For Auditing of Accounts EST

Salary: AED 4,500 &ndash; 5,500 (Based on experience) Availability: Immediate JoinerRole OverviewWe are looking for a professional and well-presented Receptionist cum Patient Coordinator to manage front desk operations and ensure a smooth patient journey. The ideal candidate should have strong communication skills in Arabic and English and preferably previous experience in a dental clinic.Key Responsibilities<ul><li>Welcome and assist patients in a professional and friendly manner</li><li>Handle appointment scheduling and confirmations</li><li>Manage patient records and clinic documentation</li><li>Coordinate with doctors and nurses regarding patient flow</li><li>Process billing, payments, and insurance documentation</li><li>Handle phone calls, inquiries, and follow-ups</li><li>Ensure reception area is organized and presentable</li><li>Maintain excellent customer service standards at all times</li></ul>Requirements<ul><li>Previous experience in a Dental Clinic preferred</li><li>Strong communication and interpersonal skills</li><li>Good organizational and multitasking ability</li><li>Professional appearance and positive attitude</li><li>Immediate availability</li></ul>Job Types: Full-time, PermanentPay: AED4,500.00 - AED5,500.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>Experience in a UAE Dental Clinic as a Receptionist or Patient Coordinator?</li><li>Immediate Joiner?</li><li>Expected Salary?</li></ul>

Dental Clinic - Patient Coordinator (City Walk & RAK)

NATIONAL GENERAL INSURANCE CO (PSC)

Medical Case coordinator- Providing approval of services for the insured member through DHPO, email and PBM, over riding of rejected medication if falls under policy t&amp;c and if clinically justified.Providing excellent customer service through responding swiftly to queries from insured member, medical provider .1. Provide approval through online system(DHPO), emails and call toMedical provider according to medical necessity and as per policyWordings.2. Coordinate between Insurer, patient and provider.3. Handles phone calls and written inquiries related to requests for pre-Approvals/pre authorizations, reconsiderations, or appeals.4. Performs a comprehensive review for the record to assure thepresence of all component parts such as: patient and recordidentification, signatures and dates where required and othernecessary data in the presence of all reports which appear to beIndicated by the nature of the treatment rendered.5. Handing pharmacy rejection and approving the same if matches with indications and policy wordings.6. Processing pharmacy and op clinics claims at the end of the every month.You can share your cv directly to careers@ngiuae.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Medical case coordinator (Pharmacists/Registered Nurse)

Explore 1362+ Patient services coordinator in Dubai this March. Find roles across top companies and apply now to boost your career.

1362 patient services coordinator jobs In Dubai

Customer Services Administrator/Receptionist

Customer Services Administrator/Receptionist

Receptionist

Receptionist

Medical Receptionist

Dental Clinic - Patient Coordinator (City Walk & RAK)

Medical case coordinator (Pharmacists/Registered Nurse)