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patient services coordinator

pearl dental clinic

We are hiring an experienced GP Dentist for the role of Patient Coordinator. This role focuses on converting high-value treatment plans and providing exceptional patient experience.Requirements<ul><li>GP Dentist with valid DHA License (mandatory)</li><li>UAE experience as Patient Coordinator (mandatory)</li><li>Strong ability in presenting and closing high-value treatment plans (implants, veneers, ortho etc.)</li><li>Excellent communication and follow-up skills</li><li>Result-driven and patient-centric personality</li></ul>Key Responsibilities<ul><li>Present treatment plans and guide patients until case acceptance</li><li>Convert high-value cases and maintain revenue targets</li><li>Coordinate appointments and financial arrangements</li><li>Maintain CRM and follow-up funnel.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 4 years (Required)</li></ul>License/Certification:<ul><li>DHA (Required)</li></ul>

Patient Care Coordinator

True Life Medical Center

Job Responsibilities: Procedure Pre visit Receive and collect all patient identification information and register all data on the system.<ul><li>(to minimize waiting time before getting the service).</li><li>Make sure with Customer Service Department scheduling, rescheduling, canceling appointment are confirmed before informing the VIP patient and update if there will be any changes.</li><li>Inform Doctor, Customer service supervisor &amp; Nurses about the Appointments of VIP Patients.</li><li>During Visit</li></ul><ul><li>Warm welcome the VIP patient with good smile and guide him to the right department.</li><li>Politely ask the VIP patient to rest in the waiting area until the nurse will take to the doctor.</li><li>Wait for the patient to finish from the doctor visit, while finishing all paper work (insurance, requests, other services) in same department to minimize waiting time</li><li>Make sure patient will pay his Bill before taking the next appointment</li><li>Accompany patients while moving from one department to another to guarantee proper services (Radiology, Laboratory, Pharmacy etc)</li><li>Book the next appointment according to Doctor&rsquo;s request</li><li>Write the appointment date and time in an appointment card and confirm with the patient one day before next appointment by phone call</li><li>Thank the patient for visiting the Hospital and wish all the best</li></ul><ul><li>Make sure to follow policies and procedures to maximize patient satisfaction, prevent adverse event &amp; errors plus promote patient safety .</li><li>Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority</li></ul>Job Type: Full-time

Patient Coordinator - Arabic

Next Care Dental Clinic

*URGENT HIRING*We are seeking a friendly, professional young woman to join our dental clinic team as a receptionist. The ideal candidate may have prior experience working in the UAE and will be responsible for providing excellent customer service, managing patient appointments, and ensuring smooth office operations. As the first point of contact for patients, you will play a key role in creating a welcoming environment while assisting with administrative tasks.We're seeking young, authentic, and energetic women who are passionate, motivated, and ready to bring their unique personality and drive to our team.Key Responsibilities:<ul><li>Greet and welcome patients in a warm, friendly manner to ensure a positive clinic experience.</li><li>Answer incoming phone calls, respond to emails, and assist patients with inquiries regarding dental services, appointment scheduling, and general information.</li><li>Schedule and confirm patient appointments, manage the clinic's calendar, and handle appointment reminders.</li><li>Maintain accurate and up-to-date patient records in the system.</li><li>Adhere to clinic policies and maintain patient confidentiality in compliance with UAE regulations.</li></ul>Qualifications:<ul><li>UAE experience is preffered; previous work experience in a dental or healthcare setting is preferred.</li><li>Strong communication skills in English and Philipino is preferred.</li></ul>Benefits:<ul><li>Competitive salary</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Dental Clinic: 1 year (Preferred)</li></ul>Language:<ul><li>tagalog (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Receptionist/Sales at Dental Clinic

Nagem Dental Clinic

We are seeking a friendly, professional, and organised Arabic-speaking Dental Receptionist to be the first point of contact for our patients. The ideal candidate will manage front-desk operations, provide exceptional customer service, maintain smooth patient flow, and support the clinical and administrative team. Experience in a dental or medical clinic is highly preferred.Key ResponsibilitiesPatient Communication &amp; Front Desk Duties<ul><li>Greet patients warmly and ensure a positive first impression.</li><li>Manage inbound calls, WhatsApp, and clinic messages with quick response times.</li><li>Schedule, reschedule, and confirm patient appointments using the clinic&rsquo;s PMS.</li><li>Provide information on treatments, pricing, offers, and insurance when required.</li><li>Communicate confidently with Arabic-speaking patients (Arabic fluency required).</li><li>Handle patient check-ins and check-outs, including forms and consent processes.</li></ul>Administrative &amp; Operational Tasks<ul><li>Maintain an organised reception area and uphold clinic cleanliness standards.</li><li>Verify insurance eligibility (if applicable) and assist with claims processing.</li><li>Manage daily appointment lists, doctor schedules, and patient follow-ups.</li><li>Collect payments (cash, card, Tabby/Tamara if applicable) and issue receipts.</li><li>Ensure accurate entry of patient records into the PMS (e.g., EasyClinic, Salma, or your system).</li><li>Support marketing/admin tasks such as reminders, recall messages, and patient reactivation campaigns.</li></ul>Customer Service &amp; Patient Experience<ul><li>Ensure patients feel welcomed, comfortable, and informed throughout their visit.</li><li>Handle patient complaints professionally and escalate issues when necessary.</li><li>Promote ongoing treatments, promotions, and patient loyalty programs.</li><li>Encourage Google Reviews and patient feedback to support clinic reputation.</li></ul>Requirements<ul><li>Fluency in Arabic (spoken &amp; written) &mdash; mandatory.</li><li>Good command of English; additional languages are a plus.</li><li>Minimum 1&ndash;2 years of experience as a receptionist, preferably in a dental or medical facility.</li><li>Knowledge of dental terminology, common treatments, and clinic workflow preferred.</li><li>Strong computer skills and experience with clinic PMS or scheduling systems.</li><li>Excellent communication, multitasking, and interpersonal skills.</li><li>Presentable, professional, and patient-focused.</li></ul>Preferred Skills<ul><li>Ability to work under pressure and manage busy patient flow.</li><li>Sales-oriented mindset to support treatment acceptance and booking conversions.</li><li>Knowledge of DHA regulations and file management processes.</li><li>Experience handling cash and digital payment systems.</li></ul>Please email Nagemclinic@gmail.comJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Medical Receptionist

The Hundred Wellness Centre

Please Read Carefully Before ApplyingWe are looking for an experienced, confident, and service-driven Senior Medical Receptionist to join our team at The Hundred Wellness Centre. This role requires exceptional professionalism, strong communication skills, and the ability to manage front-desk operations in a medical and wellness environment. The ideal candidate is warm, reliable, organized, and committed to delivering an outstanding client/patient experience.Please note:<ul><li>A 7-day mandatory trial period is required before onboarding.</li><li>Kindly submit your updated CV along with a recent professional photograph.</li><li>We encourage you to read through the responsibilities and learn more about our centre before applying.</li><li>Only serious applicants who are aligned with our values and available to join immediately will be considered.</li><li>Please ensure that you are comfortable with the salary range before submitting your application.</li></ul>⸻Key Responsibilities<ul><li>Greet and welcome all clients/patients with warmth and professionalism, ensuring a smooth and reassuring front-desk experience.</li><li>Answer incoming phone calls and handle general inquiries with accuracy, confidence, and strong service etiquette.</li><li>Respond to client/patient emails promptly and follow up on wellness-related inquiries with attention to detail.</li><li>Manage appointment bookings, schedule changes, and confirmations with efficiency and minimal errors.</li><li>Prepare invoices, insurance claim forms, and process payments with accuracy and adherence to clinic procedures.</li><li>Maintain, update, and organize client/patient records through our data entry system, ensuring confidentiality and compliance.</li><li>Coordinate the daily schedules of doctors, therapists, and instructors to ensure seamless clinic operations.</li><li>Update and manage weekly class schedules across internal systems and client-facing platforms.</li><li>Monitor, track, and replenish office and clinic supplies to support uninterrupted workflow.</li><li>Deliver exceptional front-desk service, maintaining a calm, professional, and client-centered environment at all times.</li><li>Guide clients/patients in using the Body Composition Analysis machine and assist them with the infrared sauna.</li><li>Receive payments, generate credit card reports, and reconcile petty cash at end of day with high accuracy.</li><li>Handle client/patient feedback and resolve concerns professionally, escalating matters only when necessary.</li><li>Identify operational gaps and support process improvements to enhance client experience and workflow efficiency.</li><li>Carry out additional administrative and clinic-related tasks as assigned to support daily operations.</li></ul>⸻About UsThe Hundred is a holistic wellness destination rooted in the heart of Dubai. Our centre integrates the best of movement, nutrition, and health to inspire meaningful change. Learn more about our story and offerings at www.thehundred.ae.Job Type: Full-timePay: AED5,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service : 5 years (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Senior Medical Receptionist

NMC Health plc

<div><div><ul><li>DUTIES AND RESPONSIBILITIES
<div><ul><li>Take care of the patients from the time they call till they finish their medical checkup and go back.
</li></ul><ul><li>Advocates patients&rsquo; and their families&rsquo; rights and responsibilities, confidentiality, information and education.
</li></ul><ul><li>Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
</li></ul><ul><li>Visit inpatient ward patients on daily basis.
</li></ul><ul><li>Should be capable of solving problems, effective communication strategies and conflict resolution.
</li></ul><ul><li>Communicate all information to front office personnel and Physicians regarding Patient.
</li></ul><ul><li>Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
</li></ul><ul><li>Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
</li></ul><ul><li>Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
</li></ul><ul><li>Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
</li></ul><ul><li>Provide information about medical insurance coverage to patients.
</li></ul><ul><li>Keeps accurate records of discussions or correspondence with customers.
</li></ul><ul><li>Write reports analyzing the quality of customer service.
</li></ul><ul><li>Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
</li></ul><ul><li>Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
</li></ul><ul><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.
</li></ul><ul><li>Be familiar with emergency and evacuation procedures.
</li></ul><ul><li>Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
</li></ul><ul><li>Comply with Waste management procedures and policies.
</li></ul><ul><li>Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
</li></ul><ul><li>Use of appropriate personal protective equipment and safety systems.
</li></ul><ul><li>To follow appropriate international guidelines, DHA regulations &amp; Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.</li></ul></div></li></ul></div></div>
 <div>DUTIES AND RESPONSIBILITIES
<ul><li>Manage patient care from initial call through completion of medical checkup and departure.
</li><li>Advocate for patients&rsquo; and families&rsquo; rights and responsibilities, ensuring confidentiality, information sharing, and education.
</li><li>Develop, implement, and maintain customer feedback and complaint resolution procedures.
</li><li>Conduct daily visits to inpatient ward patients.
</li><li>Demonstrate strong problem-solving, effective communication, and conflict resolution skills.
</li><li>Communicate all relevant patient information to front office staff and physicians.
</li><li>Greet patients and/or families and clearly identify service requirements over the phone.
</li><li>Schedule and coordinate appointments with relevant specialists/consultants to ensure a smooth hospital visit.
</li><li>Provide patient information or refer to appropriate internal or external contacts as per physicians&rsquo; instructions.
</li><li>Expedite patient and visitor flow while delivering outstanding customer service in a friendly environment.
</li><li>Provide information to patients regarding medical insurance coverage.
</li><li>Maintain accurate records of customer discussions and correspondence.
</li><li>Prepare reports analyzing the quality of customer service.
</li><li>Perform additional related duties as assigned by higher authorities.
</li><li>Comply with all Occupational Safety &amp; Health (OSH) and infection control policies, standards, and procedures.
</li><li>Work in accordance with documented OSH procedures, instructions, and assigned responsibilities.
</li><li>Be familiar with emergency and evacuation procedures.
</li><li>Report OSH hazards, incidents, near misses, and assist with risk assessments and incident reports.
</li><li>Comply with waste management policies and procedures.
</li><li>Attend required OSH and infection control training programs, mock drills, and awareness sessions.
</li><li>Use appropriate personal protective equipment (PPE) and safety systems.
</li><li>Adhere to international guidelines, DHA regulations, and Joint Commission International (JCI) standards in all patient-related and professional duties.</li></ul></div>
 <div>QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS 
 
Graduate in any discipline.
<ul><li>Minimum 3 years of experience handling patients in a hospital environment.
</li><li>Proficient in technology applications, including basic MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsing.
</li><li>Demonstrates exceptional interpersonal skills, maturity, and sound judgment; able to communicate professionally with a diverse range of individuals, with superior telephone etiquette.
</li><li>Patient-focused, service-oriented, compassionate, and understanding.
</li><li>Strong organizational skills with the ability to manage multiple responsibilities under pressure while maintaining composure.
</li><li>Reliable, punctual, dependable, and responsive.
</li><li>Excellent command of written and spoken English; knowledge of Arabic is an advantage but not mandatory.</li></ul></div>

Clinic Support Assistant

Al Riyady Corporate Services

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.Location: JBR, DubaiKey Responsibilities:<ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul>Requirements:<ul><li>Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.</li><li>Excellent English communication skills &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul>Job Type: Full-timePay: AED6,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

Explore 2962+ Patient services coordinator in Dubai this December. Find roles across top companies and apply now to boost your career.