receptionist

sales representative

customer service representative Jobs in Dubai

customer service representative

business development representative Jobs in Dubai

business development representative

customer service executive

patient services representative

VIP Doctor

Senior Customer Service RepresentativeLocation: DubaiEmployment Type: Full-timeExperience Level: Senior______________About Us:We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic &amp; European Languages is an advantage.______________Key Responsibilities:<ul><li>Answer inbound calls</li></ul><ul><li>Schedule and coordinate patient appointments</li></ul><ul><li>Provide information about services, eligibility, and care plans</li></ul><ul><li>Maintain accurate records and documentation in our CRM system</li></ul><ul><li>Handle service-related concerns and resolve issues promptly and professionally</li></ul><ul><li>Collaborate with doctors, nursing staff and field personnel</li></ul><ul><li>Follow up with clients to ensure satisfaction and care continuity</li></ul>______________Qualifications:<ul><li>Previous experience in customer service with at least 4 years, preferably in healthcare industry</li></ul><ul><li>Excellent communication and interpersonal skills</li></ul><ul><li>Proficient in Microsoft Office and CRM systems</li></ul><ul><li>Ability to multitask and stay organized under pressure</li></ul><ul><li>Empathy, patience, and professionalism when dealing with sensitive situations</li></ul><ul><li>College degree; healthcare training is a plus</li></ul>______________Qualified candidates may submit their updated CV tohr@vipdoctor247.comJob Type: Full-time

Senior Customer Service Representative

DM Healthcare

<ul><li>Act as the primary point of contact for patients on the clinic floor—guide, pacify, inform, and educate them to ensure a smooth visit.</li><li>Serve as a patient advocate, anticipating needs and offering support without waiting to be asked.</li><li>Identify and resolve any discomfort at patient touchpoints, including wait times, seating, wheelchair access, or delayed appointments.</li><li>Take proactive steps to delight patients, especially senior citizens and children, by making their wait more comfortable and less stressful.</li><li>Handle real-time complaints, concerns, and feedback from patients, ensuring prompt resolution and follow-up.</li><li>Promote clinic amenities, services, and wellness programs (e.g., Aster Health Check) to patients and their families.</li><li>Provide accurate information about clinic services, procedures, physicians, and protocols.</li><li>Assist patients with registration and billing queries, and direct them to the appropriate departments when needed.</li><li>Support crisis intervention efforts by working calmly under pressure to de-escalate issues.</li><li>Work closely with the Operations Team to streamline patient flow and address feedback-driven improvements.</li><li>Continuously monitor customer feedback platforms, including QR surveys and Google reviews, to gather actionable insights.</li><li>Encourage and create awareness among patients to submit feedback through digital platforms (QR codes, Google ratings).</li><li>Lead initiatives that increase patient satisfaction scores, working collaboratively with clinical and non-clinical teams.</li><li>Foster a positive environment among staff by recognizing their efforts and sharing patient appreciation stories.</li><li>Suggest and drive process improvements to enhance patient comfort, reduce wait times, and improve service delivery.</li></ul>

Guest Relation Executive-Female

<ul><li>Greet patients and visitors in a friendly and professional manner.</li><li>Schedule appointments and manage bookings through the clinic&#x27;s system.</li><li>Answer incoming phone calls, emails, and WhatsApp messages, providing accurate information and assistance.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.</li><li>Handle patient registration, insurance verification, and billing inquiries.</li><li>Maintain confidentiality and uphold the privacy of patient information.</li><li>Resolve patient concerns or escalate to the clinic manager when needed.</li><li>Collect feedback from patients to improve service delivery.</li><li>Ensure the front desk area is clean and welcoming at all times.</li></ul>

Patient clerk - Female

Customer Service Representative - Male

NMC healthcare LLC

<h2>Job Description</h2><ol type="1"><li>DUTIES AND RESPONSIBILITIESTake care of the patients from the time they call till they finish their medical checkup and go back. Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education. Develop and maintain the feedback/complaint procedure for customers to use and receive redressal. Visit inpatient ward patients on daily basis. Should be capable of solving problems, effective communication strategies and conflict resolution. Communicate all information to front office personnel and Physicians regarding Patient. Greets patient or/and their family and find out the nature of their service requirement clearly over phone. Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit. Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions. Expedite flow of visitors/patients and ensure that each person receives outstanding  customer service by providing a friendly environment. Provide information about medical insurance coverage to patients. Keeps accurate records of discussions or correspondence with customers. Write reports analyzing the quality of customer service. Performs other related duties incidental to the work described herein as and when assigned by the higher authorities. Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements. Work accordance with the documented OSH procedures and instructions, specific responsibilities. Be familiar with emergency and evacuation procedures. Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports. Comply with Waste management procedures and policies. Attend applicable OSH/Infection control training programs, mock drills and awareness programs. Use of appropriate personal protective equipment and safety systems. To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties. </li></ol>

Patient Service Executive

Be You Clinic

span&gt;Indoor Medical Representative Job Location : Dubai, UAE Key Responsibilities : Promote and explain the clinic s medical and aesthetic services to potential patients. Build and maintain relationships with patients, ensuring a positive experience and satisfaction with our services. Meet and exceed sales targets by converting leads into appointments and treatments. Collaborate with the marketing and clinical teams to provide accurate information and tailored recommendations. Stay updated on all clinic offerings, promotions, and advancements in aesthetic and medical services. Maintain patient confidentiality and adhere to all clinic policies and ethical standards. Provide feedback to management regarding patient needs, preferences, and market trends.

Indoor Medical Representative

Amir Beladi Dental Clinic LLC

We are looking for an experienced and multilingual customer service representative to join our clinic team. The ideal candidate should be fluent in English, Persian, and Arabic, with strong communication skills and experience in managing patient inquiries, appointments, and follow-ups for dental and dermatology services.---Key Responsibilities:Call Center &amp; CommunicationHandle inbound calls, WhatsApp messages, and online inquiries in English, Persian, and Arabic.Provide accurate information about dental and dermatology services, doctors, and ongoing promotions.Convert inquiries into confirmed appointments through effective and friendly communication.CRM &amp; Patient Follow-upMaintain accurate patient records in the CRM system.Follow up with patients after consultation and treatment to ensure satisfaction.Reactivate previous patients and inform them about new offers or treatments.Reception &amp; CoordinationGreet and assist patients upon arrival with a warm, professional attitude.Manage daily schedules and ensure smooth coordination between doctors and patients.Support front-desk operations, including billing and insurance coordination.Marketing &amp; SupportCoordinate with the marketing department regarding leads, offers, and campaign results.Assist with promotional activities and handle social media or online inquiries when required.Kindly send cv to 0504-023-664Job Type: Full-time

Medical Call Center Agent / Customer Service Representative(Englis , Arbic ,Persian speaker)/CRM

Explore 4460+ Patient services representative in Dubai this November. Find roles across top companies and apply now to boost your career.