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patient support specialist

Axios International

<div>Position: Patient Support Program Nurse
Location: UAE 

Position Purpose

The Patient Support Nurse provides comprehensive nursing care in the community setting that assists patients to achieve optimum health and quality of life in situations of chronic disease. The Patient Support Nurse is responsible for the provision and management of effective nursing care to individuals and/or families in the community or in-Patient Support Programs, combing advanced clinical practice, patient education, and community engagement.. The Patient Support Nurse will play a key role in designing and implementing training, patient-centered initiatives, and quality improvement projects across multiple focus areas. The Nurse works in adherence to the Policies and Procedures set by Axios International and works in accordance with established standards of nursing practices according to local and international rules and regulations. 


Duties and Responsibilities

Based on the agreed-upon services and workflow, the Patient Support Nurse provides skilled nursing services in accordance with the orders of a physician and under a plan of care. Duties include but not limited to:
<ul>
<li>Place the patient at the center of every interaction &mdash; listen carefully, respect their preferences, involve them in decisions, and provide care with dignity and compassion.</li>
<li>Deliver and coordinate patient and HCP education programs across various clinical specialties.</li>
<li>Support the development of workshops, microlearning modules, and experiential learning activities.</li>
<li>Assist in designing and implementing care pathways that improve treatment adherence and patient outcomes.</li>
<li>Provide input into the creation of evidence-based protocols and patient resources.</li>
<li>Enhance patient communication strategies and promote culturally competent care.</li>
<li>Facilitate training for staff on emotional intelligence, active listening, and shared decision-making.</li>
<li>Participate in patient-experience improvement projects, including patient journey mapping and co-design activities.</li>
<li>Support the development of nurse-led innovation and research projects.</li>
<li>Collaborate with multidisciplinary teams to plan, implement, and evaluate healthcare projects.</li>
<li>Coordinate with national and international nursing associations and professional bodies.</li>
<li>Assist with continuing professional development (CPD) accreditation processes.</li>
<li>Stay updated with global best practices and integrate them into local programs.</li>
<li>Conduct initial home assessments, review medical history, evaluate the home environment, and develop individualized care plans.</li>
<li>Perform regular telephonic or virtual follow-ups to monitor progress and adjust care plans as needed.</li>
<li>Monitor vital signs (blood pressure, heart rate, temperature, oxygen saturation) and blood glucose levels.</li>
<li>Administer medications safely via multiple routes (oral, IV, IM, SC injections, infusions, inhalations, rectal) and monitor for side effects.</li>
<li>Manage pain using validated scales and support both acute and chronic pain interventions.</li>
<li>Provide wound care (assessment, dressing changes, infection prevention) and basic cardiac assessments.</li>
<li>Operate and teach patients/families about home medical equipment (glucometers, oxygen therapy, infusion pumps).</li>
<li>Educate and counsel patients and families on disease management, treatment adherence, and self-care strategies.</li>
<li>Provide health education and emotional support to caregivers, including mental health/depression screenings and referrals when needed.</li>
<li>Promote lifestyle modifications, safety measures, and infection control practices in the home.</li>
<li>Act as a liaison between patients, families, physicians, and other healthcare providers to ensure continuity of care.</li>
<li>Refer to community services and specialist care when appropriate.</li>
<li>Document all care activities accurately and maintain confidentiality in compliance with regulations.</li>
<li>Demonstrate cultural sensitivity and advocate for patients&rsquo; rights and needs.</li>
<li>Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data</li>
<li>Reporting any adverse events/product complaints as per client&rsquo;s requirements and/or Axios SOPPs</li>
<li>Conduct all program activities through exclusive use of Axios&rsquo; Patient Management System (PMS)</li>
<li>Additional duties as assigned</li></ul> 


Organizational Responsibilities
<ul>
<li>Reflecting and interpreting the Axios Vision, Mission and Core Values in his/her own work with enthusiasm and commitment</li>
<li>Acting in accordance with relevant legislation and company Policies, Standards and Procedures</li>
<li>Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients</li>
<li>Understanding his/her role and responsibility in maintaining a safe workplace and reducing workplace injuries</li>
<li>Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, distributors, pharmacies, and patients</li>
<li>Working closely with the Axios UAE staff to implement the required service(s) for the enrolled patients in the program(s)</li>
<li>Carrying out home visits for patient care as required</li>
<li>Conduct physical physician visits to provide patient updates and collect feedback</li>
<li>Liaise with local labs and coordinate patients diagnostic testing requests and results</li>
<li>Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios UEA staff in &ldquo;real time&rdquo; as patients proceed through the program</li>
<li>Maintaining and updating electronic program files, including patient and quality assurance data</li>
<li>Conducting administrative duties for the office</li>
<li>Manage part time Nurses, if needed</li></ul> 


Relationships
<ul>
<li>Work closely with the Line Manager and the assigned projects team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies
<ul>
<li>Application of job Knowledge</li>
<li>Concern for Order and Quality</li>
<li>Adaptability and flexibility</li>
<li>Dependability</li>
<li>Teamwork</li></ul> 


Educational Background and Experience
<ul>
<li>A BS Degree in Nursing is required with at least 2 years working experience in a healthcare setting</li>
<li>Must be a licensed nurse with evidence from the Ministry of Health/DHA/DOH and be enrolled in the syndicate of nurses in UAE.</li>
<li>Excellent command of English with a demonstrated clinical nursing knowledge and experience in providing direct patient care</li>
<li>Experience in Oncology is an advantage.</li></ul> 


Job Circumstances
<ul>
<li>The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region</li>
<li>Flexibility in ability to travel as well as working hours is essential</li></ul></div>

Patient Support Program Nurse (UAE)

Neuropedia

Patient Interaction &amp; Support<ul><li>Greet patients and families warmly upon arrival and assist with check-in procedures.</li><li>Handle all incoming calls, emails, and inquiries related to appointments, services, and clinic information.</li><li>Provide accurate information about the clinic&rsquo;s pediatric neurology services, consultation process, and policies.</li><li>Assist families in completing registration and consent forms, ensuring accuracy and confidentiality.</li><li>Communicate with empathy and professionalism, especially when supporting families with special-needs children.</li></ul>Appointment &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments with neurologists and supporting specialists.</li><li>Coordinate follow-ups, referrals, and diagnostic test appointments to ensure continuity of care.</li><li>Liaise with the clinical team to manage patient flow efficiently and minimize waiting times.</li><li>Support with insurance verification, authorization, and billing inquiries when needed.</li></ul>Customer Service &amp; Quality<ul><li>Handle patient concerns or complaints promptly and escalate issues to the clinic manager when appropriate.</li><li>Maintain a high level of customer satisfaction and service excellence in line with clinic standards.</li><li>Participate in patient feedback and service quality improvement initiatives.</li><li>Ensure compliance with data protection and patient confidentiality regulations.</li></ul>Administrative Support<ul><li>Maintain accurate patient and call logs using the clinic&rsquo;s healthcare management system (EMR/CRM).</li><li>Prepare daily and weekly reports on patient volumes, feedback, and service performance.</li><li>Support front-desk operations and other administrative duties as assigned.</li></ul>Qualifications &amp; Experience:<ul><li>Education: Diploma or Bachelor&rsquo;s degree in Customer Service, Healthcare Administration, or related field.</li><li>Experience: Minimum 1&ndash;2 years of experience in a healthcare, clinic, or customer service environment (pediatric or neurology experience preferred).</li><li>Languages: Fluent in Arabic and English (spoken and written).</li><li>Technical Skills: Proficient in MS Office and clinic management systems (e.g., EMR, CRM software).</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Patient Coordinator - Emirati

Genex Clinical Laboratories LLC

Job Title: Patient Relationship Executive (Healthcare/Hospital Experience Required) Industry: Healthcare / Medical Services Salary: AED 3,000 &ndash; 4,500Position Overview:We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This role centers on managing patient communication, primarily via phone, to ensure a smooth and supportive patient journey&mdash;from appointment booking to post-visit follow-up.The ideal candidate will bring a strong background in telesales, patient coordination, or healthcare customer service, combined with excellent communication skills and a patient-first attitude.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, follow-ups, and patient feedback.</li><li>Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines.</li><li>Provide patients with information about treatments, diagnostic services, and specialties.</li><li>Maintain up-to-date and accurate patient records and call logs using hospital/clinic software.</li><li>Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments.</li><li>Send reminders, follow-ups, and reports to patients via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting (hospital, clinic, or diagnostic center).</li><li>Communication: Excellent English communication skills; knowledge of regional languages is an added advantage.</li><li>Skills: Strong interpersonal abilities with a courteous, empathetic, and patient-centric approach.</li><li>Efficiency: Ability to handle high call volumes and multitask effectively in a fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, depending on operational needs)</li><li>Availability: Immediate joiners will be given preference</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital only)

Trusted Doctors

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Care24 Health Care

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare/Hospital : 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital Background only)

King's College Hospital London

Join Our Team at King s: Clinical Nurse Specialist Endometriosis
 Location: King s College Hospital London Dubai
 Employment Type: Full-Time
King s College Hospital London Dubai is committed to delivering the highest standards of patient care, reflecting the excellence and legacy of our London counterpart. We are now seeking a highly motivated and compassionate Clinical Nurse Specialist (CNS) in Endometriosis to join our leading Women s Health team.
This is a unique opportunity to make a meaningful difference in the lives of women with complex pelvic pain and endometriosis, while working in a multidisciplinary, patient-centred environment grounded in UK clinical best practices.Role Overview: As a Clinical Nurse Specialist Endometriosis, you will:
<ul>
 <li>Lead on the delivery of evidence-based, specialist nursing care for women with endometriosis and chronic pelvic pain.</li>
 <li>Provide expert clinical support, education, and counselling to patients throughout their treatment journey.</li>
 <li>Act as a key liaison between patients and the wider multidisciplinary team including gynaecologists, pain specialists, fertility consultants, dietitians, and physiotherapists.</li>
 <li>Support nurse-led clinics, contribute to patient education initiatives, and help shape our specialist care pathways.</li>
 <li>Drive continuous service improvement and uphold the highest standards of clinical practice.</li>
</ul>Qualifications &amp; Requirements: <ul>
 <li>DHA-licensed or eligible Registered Nurse.</li>
 <li>Minimum 5 years at least as RN and 2 years in CNS role with endometriosis</li>
 <li>Postgraduate qualification or demonstrable expertise in endometriosis care (preferred).</li>
 <li>A confident, autonomous practitioner with exceptional communication and coordination skills.</li>
 <li>Passionate about delivering holistic, patient-focused care that empowers women.</li>
</ul>

Clinical Nurse Specialist Endometriosis

FIRST MEDICAL CENTER LLC

First Medical Center, a premier destination for advanced aesthetic and wellness care in Dubai, is seeking a DHA-licensed Specialist Aesthetic Gynecologist to join our expert team. This is a percentage-based remuneration role, ideal for professionals looking to grow their practice in a supportive, high-end clinical setting.Position: Specialist Aesthetic Gynecologist Location: First Medical Center, Dubai, UAE Employment Type: Full-time / Part-time (Flexible) Compensation: Competitive percentage-based salary structureWhy Join Us:<ul><li>State-of-the-art facilities in a prime Dubai location</li><li>Strong patient flow and marketing support</li><li>Professional, collaborative work culture</li><li>Full administrative and operational assistance</li><li>Opportunity to build your brand within a trusted medical center</li></ul>Requirements:<ul><li>Valid DHA license as a Specialist Gynecologist</li><li>Experience in aesthetic gynecology procedures (e.g., intimate rejuvenation, laser treatments, PRP)</li><li>Excellent patient communication and consultation skills</li><li>Commitment to safety, ethics, and continuous professional development</li></ul>Job Types: Full-time, Part-timePay: AED15,000.00 - AED25,000.00 per monthExpected hours: 16 &ndash; 24 per week

Specialist Gynecologist

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