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executive assistant to ceo Jobs in Kuwait City

executive assistant to ceo

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personal assistant

Future Technology Systems Co. (FutureTEC)

<div>
 
 
 Personal Assistant to the CEO
 
 
 
 
 Location:
 
 Kuwait
 
 
 
 Reporting to:
 
 CEO
 
 
 
 Company:
 
 FutureTEC
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a highly organized, proactive, and trusted
 
 Personal Assistant to the CEO
 
 to provide high-level administrative, operational, and coordination support. This role requires exceptional professionalism, discretion, and the ability to operate confidently in a fast-paced, executive environment across multiple countries.
 
 
 The ideal candidate will act as a
 
 strategic right hand
 
 to the CEO&mdash;ensuring efficiency, structure, and seamless coordination across internal teams, external partners, and executive stakeholders.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Executive &amp; Administrative Support
 
 
 <ul>
 <li>
 Manage the CEO&rsquo;s calendar, meetings, travel, and priorities with precision.
 </li>
 <li>
 Prepare agendas, briefing documents, presentations, and follow-ups for meetings.
 </li>
 <li>
 Handle confidential correspondence, documents, and sensitive information with the highest discretion.
 </li>
 <li>
 Act as a gatekeeper for the CEO&rsquo;s time, ensuring focus on strategic priorities.
 </li>
 </ul>
 
 
 
 
 
 Business Coordination &amp; Follow-Up
 
 
 <ul>
 <li>
 Coordinate with department heads to track action items, deadlines, and deliverables.
 </li>
 <li>
 Follow up on executive decisions and ensure timely execution across teams.
 </li>
 <li>
 Support preparation of reports, dashboards, and executive summaries.
 </li>
 <li>
 Assist in organizing board meetings, leadership meetings, and strategic workshops.
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Liaison
 
 
 <ul>
 <li>
 Serve as a primary point of contact between the CEO and internal/external stakeholders.
 </li>
 <li>
 Draft professional emails, letters, and communications on behalf of the CEO.
 </li>
 <li>
 Coordinate with partners, vendors, consultants, and investors as required.
 </li>
 <li>
 Maintain professional communication across different cultures and regions.
 </li>
 </ul>
 
 
 
 
 
 Travel &amp; Logistics
 
 
 <ul>
 <li>
 Plan and manage complex regional and international travel itineraries.
 </li>
 <li>
 Handle visas, accommodations, transportation, and meeting schedules.
 </li>
 <li>
 Ensure all travel arrangements are efficient and aligned with business objectives.
 </li>
 </ul>
 
 
 
 
 
 Process &amp; Organization
 
 
 <ul>
 <li>
 Help organize and structure incoming requests, documents, and approvals.
 </li>
 <li>
 Maintain orderly digital and physical filing systems.
 </li>
 <li>
 Support process improvements to enhance executive office efficiency.
 </li>
 <li>
 Assist in ad-hoc projects and special assignments as needed.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field (preferred).
 </li>
 <li>
 
 5+ years of experience
 
 as a Personal Assistant / Executive Assistant to senior leadership.
 </li>
 <li>
 Strong organizational, time-management, and multitasking skills.
 </li>
 <li>
 Exceptional written and verbal communication skills in
 
 English
 
 (Arabic is a strong plus).
 </li>
 <li>
 High level of professionalism, maturity, and discretion.
 </li>
 <li>
 Ability to work independently and anticipate executive needs.
 </li>
 <li>
 Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with Teams, SharePoint, or similar tools is an advantage.
 </li>
 <li>
 Comfortable working across multiple countries and time zones.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Trustworthy and highly confidential
 </li>
 <li>
 Proactive, detail-oriented, and solution-driven
 </li>
 <li>
 Calm under pressure and adaptable to change
 </li>
 <li>
 Strong interpersonal and coordination skills
 </li>
 <li>
 Business-minded with executive presence
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work directly with the CEO on strategic and regional initiatives.
 </li>
 <li>
 Exposure to executive decision-making, leadership, and high-impact projects.
 </li>
 <li>
 Dynamic and professional working environment within a growing regional organization.
 </li>
 <li>
 Opportunity for long-term growth and increased responsibility.
 </li>
 </ul>
 
 
</div>

Personal Assistant

Closet Hawally

<ul><li>Act as a personal Assistant for the Director/President.</li><li>Manage agendas/appointments etc. for the upper management.</li><li>Maintain a petty cash record.</li><li>Scheduling of work time, procedures and assignments to staff and other office volunteer workers.</li><li>Payroll preparation and salaries disbursement.</li><li>Maintain ERP Database of the company.</li><li>Act as point of contact to third party service providers etc.</li><li>Enter expenses in google drive, Odoo and Xero.</li><li>Only female</li></ul>Work Location: In person

HR & Admin

Snoonu

<div>
 
 Welcome to Your Next Adventure!
 
 
 
 Are you a master of organization with a knack for staying three steps ahead? We are looking for a high-energy
 
 Executive Assistant to the CEO
 
 to act as the ultimate strategic partner and gatekeeper. This isn't just about managing a calendar; it&rsquo;s about being the heartbeat of our executive operations, ensuring our leader can focus on transforming the region while you handle the mission-critical details that keep the engine running smoothly.
 
 
 
 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Executive Gatekeeping: Act as the primary point of contact between the CEO and internal/external stakeholders, managing high-level communications and coordinating critical information flow.
 </li>
 <li>
 Calendar &amp; Logistics Mastery: Orchestrate complex travel schedules, maintain high-stakes calendars, and manage reminders to ensure every minute of the CEO&rsquo;s day is optimized.
 </li>
 <li>
 Meeting Architecture: Provide end-to-end support for business meetings and social events, from arranging agendas and taking minutes to creating memos and reports.
 </li>
 <li>
 Document Governance: Prepare, check, and manage all corporate files and documents requiring the CEO&rsquo;s signature, ensuring total accuracy and confidentiality.
 </li>
 <li>
 Contract Support: Assist in creating and reviewing essential legal documents, including investment agreements and Non-Disclosure Agreements (NDAs).
 </li>
 <li>
 Strategic Reference: Serve as the central point of reference for queries and issues, proactively distributing information to support the broader executive team.
 
 
 </li>
 </ul>
 
 The Magic You Bring
 
 
 
 <ul>
 <li>
 Proven Track Record: At least 5 years of experience in a secretarial or executive assistant role, specifically supporting high-level leadership.
 </li>
 <li>
 Academic Foundation: A Bachelor&rsquo;s Degree or Diploma in Administration, Business, or a related field.
 </li>
 <li>
 Communication Excellence: Exceptional coordination skills with the ability to handle extensive communication with clients and investors professionally.
 </li>
 <li>
 Organizational Prowess: A structured approach to office management, filing systems, and the execution of complex business activities.
 </li>
 <li>
 Attention to Detail: A meticulous eye for reviewing contracts and documents, ensuring nothing slips through the cracks.
 </li>
 <li>
 Tech Savvy: Proficient in using modern productivity tools, office systems, and digital collaboration platforms.
 </li>
 <li>
 Language Skills: Multilingual capabilities are highly preferred, with Russian being one of the preferred languages.
 
 
 </li>
 </ul>
 
 Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Industry Savvy: Prior experience working within the fast-paced Tech or FMCG sectors.
 </li>
 <li>
 Quick Integration: Availability to join the team within a maximum of 2 months.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Executive Assistant to CEO

American International University

<div>Graphic Design Teaching Assistant

This position accepts local candidates only. 
Classification: Faculty (Institutional Support)

Reports To: Dean, School of Architecture and Design

Location: Saad Al Abdullah, Kuwait 
The School of Architecture and Design invites applications for a Teaching Assistant position in Graphic Design. The successful candidate will support studio-based teaching in Graphic Design courses, particularly in areas such as illustration, printmaking, visual communication, and digital design.

The Teaching Assistant will assist faculty members in studio instruction, student mentoring, lab supervision, and course preparation. The appointee will contribute to undergraduate education, assist with studio-based learning activities, and support the academic and operational needs of the Graphic Design program within a collaborative and multicultural academic environment. 


Key Responsibilities 
Teaching and Curriculum Support 
<ul>
<li>
Assist faculty members in undergraduate studio and lecture courses related to Graphic Design, digital media, Illustration, and Printmaking.</li>
</ul><ul><li>Support studio sessions by assisting students with technical guidance in traditional and digital illustration techniques, multimedia, printmaking processes, and visual communication tools.</li>
</ul><ul><li>Help prepare course materials, demonstrations, and digital resources used in studio instruction.</li>
</ul><ul><li>Provide guidance to students during studio work, critiques, and project development.</li>
</ul><ul><li>Assist in monitoring student progress and maintaining studio discipline and safety protocols.</li>
</ul><ul><li>Support faculty in organizing student critiques, presentations, and portfolio reviews.</li>
</ul><ul><li>Help maintain studio facilities, equipment, and materials used in illustration and printmaking labs.</li></ul> 


Academic and Studio Support 
<ul>
<li>
Assist in managing course-related administrative tasks such as organizing course materials, uploading resources to Canvas, and supporting course logistics.</li>
</ul><ul><li>Provide support to students during lab hours, workshops, or tutoring sessions.</li>
</ul><ul><li>Assist with documenting student work for exhibitions, assessment, or accreditation purposes.</li>
</ul><ul><li>Support faculty in preparing materials for senior projects, exhibitions, or competitions.</li>
</ul><ul><li>Contribute to maintaining an organized and productive studio learning environment.</li></ul> 


Service and Institutional Engagement 
<ul>
<li>
Support the School of Architecture and Design in student exhibitions, events, competitions, and outreach activities.</li>
</ul><ul><li>Assist with studio setup for workshops, lectures, or special academic events.</li>
</ul><ul><li>Participate in departmental activities and contribute to the academic community.</li>
</ul><ul><li>Promote a respectful, inclusive, and collaborative studio culture.</li></ul> 


Qualifications 
Required 


Academic Credentials 
<ul>
<li>
Bachelor&rsquo;s degree in graphic design, Visual Communication, Illustration, or a closely related field from an accredited institution.</li>
</ul><ul><li>Technical Skills</li>
</ul><ul><li>Proficiency in Adobe Creative Cloud (Illustrator, Photoshop, InDesign) and other relevant digital design tools.</li>
</ul><ul><li>Familiarity with digital illustration tools, printmaking processes, and studio-based workflows.</li>
</ul><ul><li>Professional and Academic Skills</li>
</ul><ul><li>Strong understanding of visual communication principles, typography, layout, and illustration techniques.</li>
</ul><ul><li>Ability to assist students with both conceptual design development and technical execution.</li>
</ul><ul><li>Communication Skills</li>
</ul><ul><li>Strong written and verbal communication skills in English.</li>
</ul><ul><li>Cultural Competency</li>
</ul><ul><li>Ability to work effectively in a multicultural academic environment.</li></ul> 


Preferred 
<ul>
<li>
Studio Experience</li>
</ul><ul><li>Experience working in illustration, printmaking, or visual communication studios.</li>
</ul><ul><li>Digital and Hybrid Tools</li>
</ul><ul><li>Familiarity with digital fabrication, experimental print processes, or emerging AI-assisted design tools.</li>
</ul><ul><li>Teaching or Tutoring Experience</li>
</ul><ul><li>Previous experience as a teaching assistant, tutor, or studio assistant in a design-related program.</li>
</ul><ul><li>Interdisciplinary Engagement</li>
</ul><ul><li>Interest in collaborating with Interior Design, Architecture, and other design disciplines.</li></ul> 


About American International University 
AIU is a new institution of higher education in Kuwait whose first student cohort was admitted in fall 2019. It is a private, coeducational institution offering undergraduate degrees based on the American model of higher education, including a comprehensive general education curriculum. Through its educational and student services programming, the University serves the intellectual, cultural, and personal growth of all members of its community. AIU offers degree programs in Film and Digital Media, Architecture, and Design, Engineering, and Business Administration where the language of instruction is English. 


For more information about AIU visit: www.aiu.edu.kw 


How to Apply

To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume, cover letter, and reel to: https://aiu.edu.kw/careers/jobs</div>

Graphic Design Teaching Assistant

Grand Hyatt Kuwait City

<div><div>Summary<div>
Main Duties and responsibilities: 
Administration<ul><li> To ensure that all Departmental Operations Manuals are prepared and updated weekly.</li><li> To ensure that all meetings are well planned, efficient and results oriented.</li><li> To attend daily operations briefing with the Front Office.</li><li> To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.</li><li> To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.</li><li> To maintain the Daily Log Book / Handover placed on the system.</li><li> To ensure that deadlines on all projects are met.</li><li> To implement, maintain and constantly check a flexible scheduling based on business patterns.</li><li> To ensure that every shift is properly being logged in/out on the attendance sheet.</li><li> To assist with departmental vacation planning.</li><li> To assist in conducting monthly inventory checks on all operating equipment and supplies.</li><li> To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.</li><li> To ensure necessary accruals are completed.</li><li> To monitor all cost and recommend / institute measures to control them.</li></ul> 
Customer Service<ul><li> To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.</li><li> To be demanding and critical when it comes to service standards.</li><li> To ensure that the Concierge team projects a warm, professional and welcoming image.</li><li> To constantly strive to please all guests that she/he may come in contact with during her/his work hours.</li><li> To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li><li> To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.</li></ul> 
Financial<ul><li> To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.</li><li> To assist in ensuring that front office department is managed successfully as independent profit center.</li><li> To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.</li><li> To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.</li><li> To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.</li><li> To ensure that the Department Operational Budget is strictly adhered to.</li><li> To monitor all cost and recommend / institute measures to control them.</li><li> To prepare monthly forecasts and schedule resources accordingly.</li><li> To assist in the preparation of the Departmental Budget.</li><li> To analyze and report on a monthly basis the Profit and Loss statements.</li></ul> 
Operational<ul><li> To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.</li><li> To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.</li><li> To be well aware of special events in the hotel.</li><li> To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.</li><li> To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li> To log and update guest feedback and complaints using Hotsos.</li><li> To establish a rapport with guests and maintaining good customer relationship.</li><li> To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.</li><li> To assign responsibilities to subordinates and to check their performance daily.</li><li> To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.</li></ul><ul><li> 
 To ensure that the cashiering procedures are strictly adhered to.</li><li> To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.</li><li> To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.</li><li> To be demanding and critical when it comes to service standards.</li><li> To be available and on duty during peak periods and to assist subordinates during Peak Hours.</li><li> To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.</li><li> To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.</li><li> To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.</li><li> To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.</li><li> To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.</li><li> To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.</li><li> To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.</li><li> To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.</li><li> To ensure that long term storage items are being tracked and followed-up on a regular basis.</li><li> To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.</li><li> To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.</li><li> To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.</li><li> To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.</li><li> To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.</li></ul><ul><li> 
 To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.</li></ul> 
Personnel<ul><li> To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.</li><li> To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.</li><li> Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.</li><li> To ensure that every staff provides a courteous and professional service at all times.</li><li> To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.</li><li> To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.</li><li> To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.</li><li> To identify training needs and plan training programs for the staff.</li><li> To liaise and inform Department Head and Human Resources Department of all training sessions.</li><li> To personally conduct appropriate trainings in accordance with team and each individual needs.</li><li> To attend regular on-the-job and classroom training in new Front Office techniques and systems.</li><li> To be updated with the latest trends and service concepts world-wide.</li><li> Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.</li><li> Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.</li><li> Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.</li><li> Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.</li><li> Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.</li><li> Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.</li></ul> 
General:<ul><li> To report for duty punctually and well groomed.</li><li> To provide a courteous and professional service at all times.</li><li> To maintain good working relationships with own colleagues, and all other departments.</li><li> To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.</li><li> To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li> To report for duty punctually wearing the attire all times.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To maintain a good rapport and working relationship with your colleagues and all other departments.</li><li> To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.</li><li> To assist in planning and organising special events, large group and festive promotions within the department.</li><li> To respond to changes in the Rooms function as dictated by the industry, company and hotel.</li><li> You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.</li></ul> 
Occasional Duties:<ul><li> To carry out quarterly, bi-yearly, yearly inventory of operating equipment.</li><li> To carry out any other reasonable duties and responsibilities as assigned.</li></ul></div></div><div> 
Qualifications<div>
We are looking for candidates who have experience in a similar operation.<ul><li>
Previous experience as Concierge manager with Luxury Hotels</li> 
<li>
A sound pre-opening experience in large hotel operations would be advantageous</li></ul></div></div></div>

CONCIERGE MANAGER

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 
 
 Main Duties and responsibilities
 
 
 :
 
 
 
 
 Administration
 
 
 
 
 <ul>
 <li>
 To ensure that all Departmental Operations Manuals are prepared and updated weekly.
 </li>
 <li>
 To ensure that all meetings are well planned, efficient and results oriented.
 </li>
 <li>
 To attend daily operations briefing with the Front Office.
 </li>
 <li>
 To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.
 </li>
 <li>
 To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.
 </li>
 <li>
 To maintain the Daily Log Book / Handover placed on the system.
 </li>
 <li>
 To ensure that deadlines on all projects are met.
 </li>
 <li>
 To implement, maintain and constantly check a flexible scheduling based on business patterns.
 </li>
 <li>
 To ensure that every shift is properly being logged in/out on the attendance sheet.
 </li>
 <li>
 To assist with departmental vacation planning.
 </li>
 <li>
 To assist in conducting monthly inventory checks on all operating equipment and supplies.
 </li>
 <li>
 To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
 </li>
 <li>
 To ensure necessary accruals are completed.
 </li>
 <li>
 To monitor all cost and recommend / institute measures to control them.
 
 
 </li>
 </ul>
 
 
 Customer Service
 
 
 
 
 <ul>
 <li>
 To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
 </li>
 <li>
 To be demanding and critical when it comes to service standards.
 </li>
 <li>
 To ensure that the Concierge team projects a warm, professional and welcoming image.
 </li>
 <li>
 To constantly strive to please all guests that she/he may come in contact with during her/his work hours.
 </li>
 <li>
 To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
 </li>
 <li>
 To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.
 
 
 </li>
 </ul>
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.
 </li>
 <li>
 To assist in ensuring that front office department is managed successfully as independent profit center.
 </li>
 <li>
 To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.
 </li>
 <li>
 To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.
 </li>
 <li>
 To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.
 </li>
 <li>
 To ensure that the Department Operational Budget is strictly adhered to.
 </li>
 <li>
 To monitor all cost and recommend / institute measures to control them.
 </li>
 <li>
 To prepare monthly forecasts and schedule resources accordingly.
 </li>
 <li>
 To assist in the preparation of the Departmental Budget.
 </li>
 <li>
 To analyze and report on a monthly basis the Profit and Loss statements.
 
 
 </li>
 </ul>
 
 
 Operational
 
 
 
 
 <ul>
 <li>
 To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.
 </li>
 <li>
 To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.
 </li>
 <li>
 To be well aware of special events in the hotel.
 </li>
 <li>
 To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.
 </li>
 <li>
 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
 </li>
 <li>
 To log and update guest feedback and complaints using Hotsos.
 </li>
 <li>
 To establish a rapport with guests and maintaining good customer relationship.
 </li>
 <li>
 To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.
 </li>
 <li>
 To assign responsibilities to subordinates and to check their performance daily.
 </li>
 <li>
 To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.
 </li>
 <li>
 To ensure that the cashiering procedures are strictly adhered to.
 </li>
 <li>
 To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
 </li>
 <li>
 To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.
 </li>
 <li>
 To be demanding and critical when it comes to service standards.
 </li>
 <li>
 To be available and on duty during peak periods and to assist subordinates during Peak Hours.
 </li>
 <li>
 To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
 </li>
 <li>
 To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.
 </li>
 <li>
 To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.
 </li>
 <li>
 To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.
 </li>
 <li>
 To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.
 </li>
 <li>
 To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.
 </li>
 <li>
 To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.
 </li>
 <li>
 To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.
 </li>
 <li>
 To ensure that long term storage items are being tracked and followed-up on a regular basis.
 </li>
 <li>
 To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.
 </li>
 <li>
 To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.
 </li>
 <li>
 To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
 </li>
 <li>
 To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.
 </li>
 <li>
 To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.
 </li>
 <li>
 To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.
 
 
 </li>
 </ul>
 
 
 Personnel
 
 
 
 
 <ul>
 <li>
 To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.
 </li>
 <li>
 Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 To ensure that every staff provides a courteous and professional service at all times.
 </li>
 <li>
 To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.
 </li>
 <li>
 To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.
 </li>
 <li>
 To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.
 </li>
 <li>
 To identify training needs and plan training programs for the staff.
 </li>
 <li>
 To liaise and inform Department Head and Human Resources Department of all training sessions.
 </li>
 <li>
 To personally conduct appropriate trainings in accordance with team and each individual needs.
 </li>
 <li>
 To attend regular on-the-job and classroom training in new Front Office techniques and systems.
 </li>
 <li>
 To be updated with the latest trends and service concepts world-wide.
 </li>
 <li>
 Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.
 </li>
 <li>
 Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
 </li>
 <li>
 Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
 </li>
 <li>
 Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 <li>
 Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.
 
 
 </li>
 </ul>
 
 
 General:
 
 
 
 
 <ul>
 <li>
 To report for duty punctually and well groomed.
 </li>
 <li>
 To provide a courteous and professional service at all times.
 </li>
 <li>
 To maintain good working relationships with own colleagues, and all other departments.
 </li>
 <li>
 To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.
 </li>
 <li>
 To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To report for duty punctually wearing the attire all times.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 To maintain a good rapport and working relationship with your colleagues and all other departments.
 </li>
 <li>
 To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
 </li>
 <li>
 To assist in planning and organising special events, large group and festive promotions within the department.
 </li>
 <li>
 To respond to changes in the Rooms function as dictated by the industry, company and hotel.
 </li>
 <li>
 You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.
 
 
 </li>
 </ul>
 
 
 Occasional Duties:
 
 
 
 
 <ul>
 <li>
 To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
 </li>
 <li>
 To carry out any other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 We are looking for candidates who have experience in a similar operation.
 
 
 <ul>
 <li>
 Previous experience as Concierge manager with Luxury Hotels
 </li>
 <li>
 A sound pre-opening experience in large hotel operations would be advantageous
 </li>
 </ul>
</div>

Concierge Manager

Hilton

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

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