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business process specialist-human resources

process improvement specialist

ISO Management Consultancy

<p><b>About the job</b></p><p>We are seeking a highly motivated English /arabic speaking Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience.</p><p>This role is responsible for analyzing the process mapping AS-IS and to be process, identifying gaps and data touch points ,key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is , data-driven, and experienced in continuous improvement methodologies. Should have sound knowledge of visio/aries / powerBI /automation and business process mapping and iso 9001</p><p><b>Key Responsibilities</b></p><ul><li>Map and analyze interactions across multiple touchpoints.</li><li>Identify friction points and operational inefficiencies in the customer journey.</li><li>Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.</li><li>Optimize processes with the customer at the center of all initiatives.</li></ul><p>Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service &amp; exceelence goals into process design.</p><ul><li>Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.</li><li>Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.</li><li>Ensure all process changes align with established customer experience standards.</li><li>Maintain and update SOPs for all relevant customer-facing functions.</li><li>Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.</li></ul><p>Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.</p><p><b>Qualifications &amp; Experience</b></p><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, or a related field.</li></ul><p><b>Certifications</b></p><ul><li>Lean Six Sigma (black Belt ), TQM .Kaizen, BPM, or ISO Quality Management Systems certification preferred.</li><li>Knowledge and experience of BPMN tools</li></ul><p><b>Experience</b></p><ul><li>5 -8 years in process improvement, operational excellence, or customer experience roles.</li><li>Experience in insurance ,real estate , or service-based industries is highly desirable.</li></ul><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED12,000.00 per month</p>

Process Improvement Specialist

DICETEK LLC

<div><p><b>Minimum Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, Industrial Engineering, or a related field</li><li>
Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role.</li><li>
Experience working in real estate, government, or large enterprise organizations preferred.</li><li>
Proven experience in business process design, documentation and SOP development.</li><li>
Hands-on experience with Business Process Management methodologies (BPMN preferred).</li><li>
Lean Six Sigma certification (Green Belt minimum).</li><li>
Strong analytical, problem-solving and communication skills.</li><li>
Experience facilitating workshops and collaborating with cross-functional teams.</li><li>
Ability to work on multiple processes simultaneously and meet deadlines.</li></ul><p><b>
Preferred:</b></p><ul><li>
Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt.
</li><li>Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment.
</li><li>experience working in multicultural teams.
</li><li>Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.
</li></ul><p></p><p><b>Skills &amp; Competencies:</b></p><ul><li>
Analytical thinking and process improvement orientation</li><li>
Attention to detail and documentation quality</li><li>
Effective stakeholder management and facilitation skills</li><li>
Collaborative and team-oriented approach</li></ul><p>
Proactive and self-motivate</p></div>

Business Process Specialist-Procurement

Raqmiyat

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div><b>12/29/2025</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Job Opening Status</p>
<div><b>In-progress</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>5+ years</b><b>
</b></div></div><div><p>Industry</p>
<div><b>Property &amp; Real Estate</b><b>
</b></div></div><div><p>City</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>Country</p>
<div><b>United Arab Emirates</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>337-1500</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div><br>
</div><p></p><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>We are seeking experienced Business Process Specialists to support the Business Excellence function in documenting, standardizing and improving business processes across multiple domains. The primary responsibility is to design To-Be business processes, develop Standard Operating Procedures (SOPs), and ensure approval and alignment within the organization's Business Process Management (BPM) framework.</p><div><br>
The resources will collaborate with cross-functional teams, support process re-engineering initiatives and apply Lean principles to drive operational efficiency.</div><div></div><ul><li><br>
 Conduct workshops, interviews and discussions with business stakeholders to capture process requirements.</li><li><br>
 Design To-Be business processes and associated workflows.</li><li><br>
 Develop and standardize SOPs for all processes.</li><li><br>
 Facilitate review, feedback consolidation and official sign-off of processes and SOPs.</li><li><br>
 Identify improvement opportunities and support process re-engineering initiatives.</li><li><br>
 Identify and analyse process performance metrics/KPIs (cycle times, error rates, cost, throughput) to identify bottlenecks and improvement opportunities.</li><li><br>
 Ensure alignment with the organization&rsquo;s BPM governance framework and standards.</li><li><br>
 Document process impacts, dependencies and cross-functional interactions.</li><li><br>
 Maintain and update processes and SOPs in the BPM repository.</li></ul><br>
<ul><li>
Prepare progress reports and trackers for leadership.</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p><b>
Minimum Qualifications:</b></p><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, Industrial Engineering, or a related field<br>
</li><li>
Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role.<br>
</li><li>
Experience working in real estate, government, or large enterprise organizations preferred.<br>
</li><li>
Proven experience in business process design, documentation and SOP development.<br>
</li><li>
Hands-on experience with Business Process Management methodologies (BPMN preferred).<br>
</li><li>
Lean Six Sigma certification (Green Belt minimum).<br>
</li><li>
Strong analytical, problem-solving and communication skills.<br>
</li><li>
Experience facilitating workshops and collaborating with cross-functional teams.<br>
</li><li>
Ability to work on multiple processes simultaneously and meet deadlines.</li></ul><p><b><br>
Preferred:</b></p><br>
<ul><li>
Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt.<br>
</li><li>
Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment.<br>
</li><li>
experience working in multicultural teams.<br>
</li><li>
Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.</li></ul><p></p><p><b><br>
Skills &amp; Competencies:</b></p><br>
<ul><li>
Analytical thinking and process improvement orientation<br>
</li><li>
Attention to detail and documentation quality<br>
</li><li>
Effective stakeholder management and facilitation skills<br>
</li><li>
Collaborative and team-oriented approach<br>
</li></ul><div>
Proactive and self-motivate</div></div></div></div><p></p>

Business Process Specialist

<div><p><b>Minimum Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, Industrial Engineering, or a related field</li><li>
Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role.</li><li>
Experience working in real estate, government, or large enterprise organizations preferred.</li><li>
Proven experience in business process design, documentation and SOP development.</li><li>
Hands-on experience with Business Process Management methodologies (BPMN preferred).</li><li>
Lean Six Sigma certification (Green Belt minimum).</li><li>
Strong analytical, problem-solving and communication skills.</li><li>
Experience facilitating workshops and collaborating with cross-functional teams.</li><li>
Ability to work on multiple processes simultaneously and meet deadlines.</li></ul><p><b>
Preferred:</b></p><ul><li>
Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt.
</li><li>Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment.
</li><li>experience working in multicultural teams.
</li><li>Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.
</li></ul><p></p><p><b>Skills &amp; Competencies:</b></p><ul><li>
Analytical thinking and process improvement orientation</li><li>
Attention to detail and documentation quality</li><li>
Effective stakeholder management and facilitation skills</li><li>
Collaborative and team-oriented approach</li><li>
Proactive and self-motivate</li></ul></div><p></p>

Business Process Specialist-Hospitality & Golf

Business Process Specialist-Customer Experience

Dicetek LLC

<div>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Information Systems, Industrial Engineering, or a related field
  </li>
  <li>
   Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role.
  </li>
  <li>
   Experience working in real estate, government, or large enterprise organizations preferred.
  </li>
  <li>
   Proven experience in business process design, documentation and SOP development.
  </li>
  <li>
   Hands-on experience with Business Process Management methodologies (BPMN preferred).
  </li>
  <li>
   Lean Six Sigma certification (Green Belt minimum).
  </li>
  <li>
   Strong analytical, problem-solving and communication skills.
  </li>
  <li>
   Experience facilitating workshops and collaborating with cross-functional teams.
  </li>
  <li>
   Ability to work on multiple processes simultaneously and meet deadlines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt.
  </li>
  <li>
   Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment.
  </li>
  <li>
   experience working in multicultural teams.
  </li>
  <li>
   Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analytical thinking and process improvement orientation
  </li>
  <li>
   Attention to detail and documentation quality
  </li>
  <li>
   Effective stakeholder management and facilitation skills
  </li>
  <li>
   Collaborative and team-oriented approach
   <br/>
   <br/>
  </li>
 </ul>
 Proactive and self-motivate
</div>


Business Process Specialist-Human Resources

Business Process Specialist- Finance

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