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process improvement specialist

McDermott International, Ltd

<div>
 
 Job Description
 
 
 
 
 Job Overview:
 
 
 
 The QHSES Assurance Specialist applies their conceptual QHSES Assurance knowledge with moderate guidance and direction from colleagues and leadership. They are responsible for solving a range of straightforward QHSES Assurance problems. They will be responsible for analyzing possible solutions using standard procedures and building knowledge of the company, processes, and customers. The QHSES Assurance Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations by analyzing possible solutions using technical experience, judgment, and precedents.
 
 
 
 Responsibilities
 
 
 
 
 Key Tasks and Responsibilities:
 
 
 
 <ul>
 <li>
 Perform audits as per plan monthly &amp; report timely results/reports
 </li>
 <li>
 Update established procedures &amp; assist in preparing new procedures on a timely basis
 </li>
 <li>
 Assist in developing statistical tools and analysis to monitor KPls/Qls &amp; other measurements
 </li>
 <li>
 Maintain and publish of agreed KPI, QI, and COQ of key functions of the fabrication yard and projects &amp; management report on a monthly and quarterly basis in soft and hard copies
 </li>
 <li>
 Prepare and review procedures and work instructions
 </li>
 <li>
 Collaborate with internal stakeholders to review audit results and findings as needed to ensure effective root cause analysis of processing problems or challenges
 </li>
 <li>
 Facilitate and lead project teams of specialists, process owners, or other staff as necessary to ensure the completion of process improvement implementation
 </li>
 <li>
 Use an analytical and logical approach to troubleshoot deficiencies and resolve issues through the effective use of basic problem-solving techniques, Lean tools and principles, coaching and communication with process owners, and corrective actions
 </li>
 <li>
 Define best practices and facilitate a culture of process discipline and standardization
 </li>
 <li>
 Coach and mentor process owners as needed to ensure their understanding and effective use of trend analysis and data-drove decision-making
 </li>
 <li>
 Provide process analysis, ensuring quality standards are met and proposing quality improvements
 </li>
 <li>
 Ensure sustainability of process improvements and corrective actions through 30/60/90-day verification audits before corrective action final closure
 </li>
 <li>
 Collaborate with w/applicable functional leadership to monitor and measure/validate (new/adjusted) process outputs as needed
 </li>
 <li>
 Assist in maintaining New Management Systems by facilitating reviews and revising policies/procedures
 </li>
 <li>
 Present New Management System results to various site/business leadership team members as needed
 </li>
 <li>
 Represent the Quality department on special projects as assigned
 </li>
 <li>
 Perform quality assurance review of all management system documents within specified review cycle periods and by governance procedures
 </li>
 <li>
 Expedite documents throughout review cycles and publish upon final approval
 </li>
 <li>
 Coordinate the repository for all documents being transmitted by functional users for review
 </li>
 <li>
 QC system attributes for the documents to ensure quality reporting from the system
 </li>
 <li>
 Perform all void, supersedes, and deletions of documents in the EDMS
 </li>
 <li>
 Administer EDMS training to new team members as well as assign user rights once training is completed
 </li>
 <li>
 Participate in the design, implementation, and enforcement of company document templates for the development or revision of all documents
 </li>
 <li>
 Interface with functional team members and advise on best practices for the creation of documents and organization within the EDMS management system
 </li>
 <li>
 Report MS updates of activity bi-weekly and monthly to the company intranet
 </li>
 <li>
 Format integration documents, circulate for approval, and integrate into both management systems for incorporation, companywide
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Essential Qualifications and Education:
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering preferred, or relevant field of study
 </li>
 <li>
 5 + relative industry experience related to EPC construction or fabrication
 </li>
 <li>
 Must possess excellent analytical and problem-solving skills
 </li>
 <li>
 Demonstrate attention to detail
 </li>
 <li>
 Must be computer literate and efficient in the use of Microsoft Office software, including Word, Excel, PowerPoint, Visio, and other everyday business operating system environments
 </li>
 <li>
 Able to synthesize complex or diverse information, complex data, specifications, and other technical documentation Use intuition and experience to complement data Design workflows and procedures
 </li>
 <li>
 Possesses the ability to generate creative solutions
 </li>
 <li>
 Translate concepts and information into simplified written and visual instruction or training material Uses stakeholder feedback to modify and improve solutions
 </li>
 <li>
 Strong ability to communicate at all levels within the organization and the ability to summarize and explain complex technical situations
 </li>
 <li>
 Competent in dealing with a variety of variables in situations where only limited standardization may exist
 </li>
 <li>
 Possesses a strong understanding of Lean/Continuous Improvement concepts, principles, and practice
 </li>
 <li>
 Possess ISO Auditor 9001, 14001, 45001, other globally recognized Quality Management Systems, Internal Auditor training
 </li>
 <li>
 Ability to work as a team member as well as act as a team leader
 </li>
 <li>
 Broad experience with various Management Systems and software
 </li>
 <li>
 Excellent communication skills, both written and spoken
 </li>
 <li>
 Deliver positive key performance indicators monthly where those statistics relate to job productivity
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 
 
 For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
 
 
</div>

QHSES Assurance Specialist (Mechanical Procurement)

CROZIO

We are seeking a Business Process Analyst with a passion for process optimization, continuous improvement, and digital transformation. The ideal candidate will possess a strong understanding of Lean Six Sigma principles, process modelling, and automation tools to analyze, streamline, and enhance organizational workflows.

The role requires a blend of analytical thinking, technical capability, and strong communication skills to drive operational excellence across departments.

Key Responsibilities

Map, analyze, and redesign existing business processes using BPMN 2.0 standards.

Identify process bottlenecks, inefficiencies, and improvement opportunities through Lean Six Sigma methodologies (DMAIC / Kaizen).

Develop and implement continuous improvement frameworks to enhance productivity and reduce costs.

Collaborate with cross-functional teams (IT, Operations, Finance, HR, Sales) to gather requirements and define business needs.

Support automation initiatives using tools like n8n, Power Automate, UiPath, or Odoo Workflow.

Define and track KPIs and performance metrics to measure the effectiveness of process changes.

Prepare detailed SOPs, process documentation, and workflow diagrams for process governance.

Assist in ERP/CRM implementation and ensure process alignment across digital systems.

Conduct training and awareness sessions on Lean and Continuous Improvement practices.

Partner with leadership to translate strategic goals into actionable process improvement initiatives

Business Process Analyst (Lean Six Sigma Preferred)

SYSTRA

<div>:
<div>
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</div><div>
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</div>
Context:

We are seeking a forward-thinking Transformation and AI Specialist to lead the identification and implementation of AI, automation, and digital solutions that enhance efficiency across our technical, administrative, and operational functions. This role blends strategic insight with hands-on execution and requires strong business acumen, technical expertise, and a passion for innovation.
Missions/Main Duties:

Workflow and Process Optimization<ul><li>
Analyze and map existing processes (bids, staffing, HR, finance, technical production, reporting) to identify opportunities for automation and AI-enabled improvement.</li><li>
Prioritize a backlog of use cases based on impact, feasibility, risk, and alignment with business goals.</li></ul>
Stakeholder Collaboration and Requirements<ul><li>
Engage cross-functional teams to gather requirements, clarify pain points, and co-design solutions that address business needs.</li><li>
Communicate complex technical concepts clearly to both technical and non-technical stakeholders.</li></ul>
Technology Scouting and Solution Design:<ul><li>
Research internal and external markets for cutting-edge AI, RPA, and digital tools, including those used across SYSTRA business units, and assess fit for purpose and IT standards.</li><li>
Evaluate build-vs-buy options and create solution designs, prototypes/PoCs, and business cases.</li></ul>
Delivery and Deployment<ul><li>
Lead end-to-end delivery from concept through deployment, ensuring alignment with architecture, security, data privacy, and internal IT guidelines.</li><li>
Recommend and support rollout of AI/RPA platforms, integrations, and automations; coordinate with vendors and internal IT as needed.</li><li>
Produce high-quality documentation (designs, runbooks, SOPs) and ensure knowledge transfer.</li></ul>
Project Management<ul><li>
Lead full project lifecycle from concept to deployment, ensuring compliance with internal IT guidelines.</li></ul>
Change Enablement and Adoption
<ul><li>Drive change management, communication, and training to maximize adoption and value realization.</li><li>
Provide hyper care support, gather feedback, and iterate solutions post-launch.</li></ul>
Governance, Risk, and Responsible AI
<ul><li>Ensure solutions adhere to responsible AI principles, model risk management, and data governance.</li><li>
Establish monitoring, performance baselines, and controls for ongoing operations.</li></ul>
Impact Measurement and Reporting
<ul><li>Define KPIs and success metrics (e.g., cycle time reduction, cost savings, error rate, adoption) and report outcomes to stakeholders and leadership.</li></ul>
Profile/Skills:
<div>
Profile:</div><ul><li>
3&ndash;5 years of experience in business analysis, consulting, or process improvement, with a focus on AI and automation.</li><li>
Hands-on experience in coding, solution development, and deployment.</li><li>
Familiarity with Large Language Models (LLMs) and AI tools compatible with the SYSTRA IT framework.</li><li>
Excellent communication and interpersonal skills; proven ability to collaborate effectively across technical and non-technical teams.</li><li>
Strong analytical, problem-solving, and documentation skills.</li></ul><div>
Preferred Skills:</div><ul><li>
Experience with RPA platforms (e.g., UiPath, Power Automate, Automation Anywhere).</li><li>
Knowledge of machine learning concepts and frameworks; exposure to MLOps and model lifecycle basics is a plus.</li><li>
Strong project management skills with a track record of delivering complex initiatives.</li><li>
Proven success implementing AI/RPA projects from discovery to scaled deployment.</li><li>
Advantageous: experience with APIs and integrations, data analysis/BI (e.g., Power BI), Python/SQL, and process mining tools.</li></ul>
:
<div>
Systra is an equal opportunities company; this position is open to all applicants.</div></div>

Digital and AI Specialist

Amazon Middle East and North Africa FZ-LLC

Responsibilities:<ul><li>Defining and implementing process improvement initiatives.</li><li>Driving end to end delivery, and communicating results to senior leadership.</li><li>Driving process improvements.</li></ul>Skills:<ul><li>Stakeholder management, dealing with multiple stakeholders at varied levels.</li></ul>

Program Manager, Network Health/Trust & Safety

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 UAE
 
 
 
 
 Description
 
 
 
 About the role
 
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
 
 
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
 
 
 
 
 
 Key Responsibilities
 
 
 
 Process Optimization:
 <ul>
 <li>
 Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
 </li>
 <li>
 Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
 </li>
 <li>
 Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
 </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
 <li>
 Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
 </li>
 <li>
 Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
 </li>
 <li>
 Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
 </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
 <li>
 Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
 </li>
 <li>
 Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 
 Education:
 
 
 
 
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
 
 
 
 Experience:
 
 <ul>
 <li>
 Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
 </li>
 <li>
 Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
 </li>
 </ul>
 
 
 Technical Skills:
 
 <ul>
 <li>
 Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
 </li>
 <li>
 Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
 </li>
 <li>
 Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
 </li>
 </ul>
 
 
 Soft Skills:
 
 <ul>
 <li>
 Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
 </li>
 <li>
 Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
 </li>
 <li>
 Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
 
 </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>

Process Analyst, Customer Experience

Veralto

About Us OTT HydroMet is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials, we all rely on, and where you ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we re Safeguarding the World s Most Vital Resources and building rewarding careers along the way. Imagine yourself Doing meaningful work that makes an everyday impact on the world around you. Collaborating with a vibrant, diverse, global team. Contributing to a brighter, more sustainable future. It s possible with a role at OTT HydroMet , where you ll have the chance to shape the future of your career and the future of our planet. In a world increasingly focused on how humans can responsibly live within our environment, OTT HydroMet , a Veralto company, is on the frontlines of creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives. Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who ve been in the industry for decades or have just arrived with fresh ideas. We re driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people s everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology and gives you the chance to build a meaningful career, with work that makes an everyday impact and a culture that prioritizes your growth and development. We are looking for an experienced and proactive Senior Calibration Technician to join our Dubai-based team. This role is crucial for overseeing and executing calibrations of OTT HydroMet Pyranometers and related devices, while also taking a leadership role in driving operational excellence, supporting regional growth, and optimizing calibration lab performance. The Senior Calibration Technician will play a pivotal role in reporting key performance metrics such as Revenue and On-Time Delivery (OTD) , applying lean methodologies to streamline operations, offering local technical support , and expanding calibration volumes across the region. Key Responsibilities: Perform and oversee calibrations of OTT HydroMet Pyranometers and similar solar radiation instruments in accordance with industry standards. Ensure timely, high-quality service aligned with On-Time Delivery (OTD) targets and calibration accuracy expectations. Support administrative processes including calibration documentation, customer communication, and timely invoicing. Manage logistics around the movement of instruments into and out of the calibration lab. Track, analyze, and report Revenue and OTD metrics to local and regional management on a regular basis. Identify, lead, and implement process improvements using Lean principles and continuous improvement methodologies . Provide local technical support to customers and internal stakeholders, including troubleshooting and technical guidance. Actively engage in expanding calibration volume by identifying regional opportunities, supporting business development efforts, and ensuring service readiness. Mentor junior technicians and support skill development within the local team. Maintain calibration equipment and ensure compliance with quality standards and audit requirements. Key Performance Indicators (KPIs): On-Time Delivery (OTD) of calibration services Revenue reporting accuracy and growth Calibration Accuracy and Quality Customer Satisfaction and Technical Support Responsiveness Process Optimization and Lean Implementation Increase in Regional Calibration Volume Timeliness of Invoicing Qualifications &amp; Experience: Degree or Diploma in Electrical Engineering or related technical field (required) Minimum 3 5 years of experience in calibration, preferably in the solar energy industry Experience with Kipp &amp; Zonen or similar solar radiation instruments (preferred) Proven experience in reporting operational metrics and leading process improvements Familiarity with Lean/Six Sigma tools and methodology (certification is a plus) Skills Required: Excellent spoken and written English Strong analytical, organizational, and leadership skills Proficiency in MS Office (especially Excel for reporting) Customer-oriented mindset with strong communication skills Ability to manage multiple priorities with attention to detail Self-driven and proactive with a passion for continuous improvement At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Senior Calibration Technician

FedEx

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.Participates/leads in the design, development and implementation of processes within area of expertise.Presentation SkillsInfluencing &amp; Persuasion SkillsNegotiation SkillsWritten &amp; Verbal Communication SkillsNetworking Skills

Account Executive

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