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product lead - merchants (vp/svp) Jobs in Karachi

product lead - merchants (vp/svp)

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product lead merchants vp svp

HugoBank

<div>
 The Product Owner - Merchants is responsible for building, managing, and scaling HugoBank's SME ecosystem, encompassing payments enablement, financial operations, and credit access for small and medium enterprises. This role will design and execute digital propositions that simplify how SMEs collect payments, manage liquidity, and access financing through products such as working capital loans, invoice factoring, inventory finance, and BNPL for businesses. The incumbent is required to deliver seamless SME experiences, drive ecosystem growth, and strengthen HugoBank's position as a digital-first SME bank. The role demands a unique blend of product strategy, commercial acumen, regulatory understanding, and on-ground SME experience to translate the needs of small businesses into scalable financial solutions.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Merchant &amp; Payments Product Development:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the design and execution of the SME Product Roadmap, focusing on payment acceptance, cashflow management, and financing enablement for SMEs
  </li>
  <li>
   Develop targeted SME acquisition strategies for priority clusters such as distributors, pharmacies, wholesalers, and e-commerce sellers
  </li>
  <li>
   Roll out digital acceptance solutions (e.g., QR, POS, Tap-to-Phone, RAAST, and payment links) tailored to SME business models
  </li>
  <li>
   Build digital business account structures with transparent settlement cycles, automated reconciliations, and integrated invoicing tools
  </li>
  <li>
   Develop value-added services (e.g., digital invoicing, spend insights, and business analytics dashboards) that enhance financial management for SMEs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Payments Strategy &amp; Product Development:
  <br/>
  <br/>
 </strong>
 <li>
  Develop and operationalize SME lending products, including:
 </li>
 <ul>
  <li>
   Working Capital Loans / Running Finance
  </li>
  <li>
   Inventory or Distributor Finance Invoice Factoring &amp; Receivables Finance
  </li>
  <li>
   BNPL for SMEs / Micro-Business Financing
  </li>
  <li>
   Use SME transaction data to build cashflow-based credit scoring models, enabling faster and fairer access to financing
  </li>
  <li>
   Embed credit journeys directly within the Merchant app (from application to approval, disbursement, and repayment)
  </li>
  <li>
   Conduct risk-return analysis, product pricing, and profitability modelling for SME credit lines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Partnerships &amp; Ecosystem Development:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Forge strategic alliances with anchor corporates, FMCGs, distributors, and aggregators (e.g., Getz Pharma, M&amp;P, retail supply chains) to onboard SME networks and enable embedded finance models
  </li>
  <li>
   Collaborate with payment service providers (PSPs), fintechs, and marketplaces to expand reach and co-create merchant solutions
  </li>
  <li>
   Engage with card schemes, RAAST, 1LINK, and SBP to ensure regulatory alignment and interoperability for SME payment flows
  </li>
  <li>
   Represent the Bank in SME ecosystem forums to promote digital adoption and financial empowerment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Insights, Analytics &amp; Optimisation:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leverage merchant transaction data to identify lending opportunities and design incentive programs
  </li>
  <li>
   Define and track KPIs such as activation, churn, credit utilisation, and transaction growth
  </li>
  <li>
   Conduct periodic market and competitor benchmarking to evolve HugoBank's merchant value proposition
  </li>
  <li>
   Present insights and performance dashboards to management for strategic decision-making
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk, Compliance &amp; Operations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and maintain robust KYB/KYC frameworks, ensuring that onboarding processes for merchants and SME borrowers adhere to AML/CFT and customer due-diligence standards
  </li>
  <li>
   Partner with Risk, Compliance, and Fraud Management teams to establish proactive controls, fraud monitoring dashboards, and alert mechanisms for abnormal transaction patterns or repayment irregularities
  </li>
  <li>
   Develop merchant lending products (inventory finance, invoice factoring, BNPL), ensuring data-driven assessment of repayment capacity based on transaction history and cash-flow analysis
  </li>
  <li>
   Drive continuous monitoring of portfolio health, NPL ratios, and take corrective actions in coordination with Risk and Finance functions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Leadership:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with liabilities Product, Marketing, Tech, and Data to deliver integrated merchant offerings
  </li>
  <li>
   Partner with Product Owner Lending to create merchant financing products (working capital, invoice factoring, BNPL for SMEs)
  </li>
  <li>
   Work with Analytics to derive insights from merchant transaction data to enhance engagement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Economics, Finance, or related field
  </li>
  <li>
   Master's degree or professional certification in Payments/FinTech preferred
  </li>
  <li>
   Minimum 10 years of experience in Merchant Onboarding, payments and digital financial services
  </li>
  <li>
   Proven track record of developing and scaling merchant/payment propositions
  </li>
  <li>
   Strong understanding of SBP regulations and digital payment systems
  </li>
  <li>
   Familiarity with payment gateways, fintech APIs, and merchant onboarding technologies (KYB/KYC)
  </li>
  <li>
   Commercial acumen with the ability to design pricing, revenue-sharing, and incentive models for merchants
  </li>
  <li>
   Experience in building merchant acquisition strategies and scaling payment ecosystems
  </li>
  <li>
   Data-driven mindset with the ability to use BI tools/analytics to track merchant performance and design interventions
  </li>
  <li>
   Commercially driven, Entrepreneurial mindset, Stakeholder management, Strong problem-solving
  </li>
 </ul>
</div>


Product Lead - Merchants (VP/SVP)

<p></p><div><p>The Product Owner - Merchants is responsible for building, managing, and scaling HugoBank&rsquo;s SME ecosystem, encompassing payments enablement, financial operations, and credit access for small and medium enterprises. This role will design and execute digital propositions that simplify how SMEs collect payments, manage liquidity, and access financing through products such as working capital loans, invoice factoring, inventory finance, and BNPL for businesses. The incumbent is required to deliver seamless SME experiences, drive ecosystem growth, and strengthen HugoBank&rsquo;s position as a digital-first SME bank. The role demands a unique blend of product strategy, commercial acumen, regulatory understanding, and on-ground SME experience to translate the needs of small businesses into scalable financial solutions.<br>
<br>
</p><p><b>Responsibilities:</b></p><p><b><br>
Merchant &amp; Payments Product Development:</b></p><ul>
<li>
Lead the design and execution of the SME Product Roadmap, focusing on payment acceptance, cashflow management, and financing enablement for SMEs.</li>
<li>Develop targeted SME acquisition strategies for priority clusters such as distributors, pharmacies, wholesalers, and e-commerce sellers.</li>
<li>Roll out digital acceptance solutions (e.g., QR, POS, Tap-to-Phone, RAAST, and payment links) tailored to SME business models.</li>
<li>Build digital business account structures with transparent settlement cycles, automated reconciliations, and integrated invoicing tools.</li>
Develop value-added services (e.g., digital invoicing, spend insights, and business analytics dashboards) that enhance financial management for SMEs.<br>
<li>
</li>
</ul><p><b>Payments Strategy &amp; Product Development:</b></p><ul>
<li>
Develop and operationalize SME lending products, including:</li>
<li><ul><li>Working Capital Loans / Running Finance</li>
<li>Inventory or Distributor Finance Invoice Factoring &amp; Receivables Finance</li>
<li>BNPL for SMEs / Micro-Business Financing</li>
</ul></li></ul><ul><li>Use SME transaction data to build cashflow-based credit scoring models, enabling faster and fairer access to financing.</li>
<li>Embed credit journeys directly within the Merchant app (from application to approval, disbursement, and repayment).</li>
Conduct risk-return analysis, product pricing, and profitability modelling for SME credit lines.<br>
<li>
</li>
</ul><p><b>Partnerships &amp; Ecosystem Development:</b></p><ul>
<li>
Forge strategic alliances with anchor corporates, FMCGs, distributors, and aggregators (e.g., Getz Pharma, M&amp;P, retail supply chains) to onboard SME networks and enable embedded finance models.</li>
<li>Collaborate with payment service providers (PSPs), fintechs, and marketplaces to expand reach and co-create merchant solutions.</li>
<li>Engage with card schemes, RAAST, 1LINK, and SBP to ensure regulatory alignment and interoperability for SME payment flows.</li>
Represent the Bank in SME ecosystem forums to promote digital adoption and financial empowerment.<br>
<li>
</li>
</ul><p><b>Insights, Analytics &amp; Optimisation:</b></p><ul>
<li>
Leverage merchant transaction data to identify lending opportunities and design incentive programs.</li>
<li>Define and track KPIs such as activation, churn, credit utilisation, and transaction growth.</li>
<li>Conduct periodic market and competitor benchmarking to evolve HugoBank&rsquo;s merchant value proposition.</li>
<li>Present insights and performance dashboards to management for strategic decision-making.</li></ul><p><br>
<b>
Risk, Compliance &amp; Operations:</b></p><ul>
<li>
Design and maintain robust KYB/KYC frameworks, ensuring that onboarding processes for merchants and SME borrowers adhere to AML/CFT and customer due-diligence standards.</li>
<li>Partner with Risk, Compliance, and Fraud Management teams to establish proactive controls, fraud monitoring dashboards, and alert mechanisms for abnormal transaction patterns or repayment irregularities.</li>
<li>Develop merchant lending products (inventory finance, invoice factoring, BNPL), ensuring data-driven assessment of repayment capacity based on transaction history and cash-flow analysis.</li>
Drive continuous monitoring of portfolio health, NPL ratios, and take corrective actions in coordination with Risk and Finance functions.<br>
<li>
</li>
</ul><p><b>Cross-Functional Leadership:</b></p><ul>
<li>
Collaborate with liabilities Product, Marketing, Tech, and Data to deliver integrated merchant offerings.</li>
<li>Partner with Product Owner Lending to create merchant financing products (working capital, invoice factoring, BNPL for SMEs).</li>
<li>Work with Analytics to derive insights from merchant transaction data to enhance engagement.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Economics, Finance, or related field.</li>
<li>Master&rsquo;s degree or professional certification in Payments/FinTech preferred.</li>
<li>Minimum 10 years of experience in Merchant Onboarding, payments and digital financial services.</li>
<li>Proven track record of developing and scaling merchant/payment propositions.</li>
<li>Strong understanding of SBP regulations and digital payment systems.</li>
<li>Familiarity with payment gateways, fintech APIs, and merchant onboarding technologies (KYB/KYC).</li>
<li>Commercial acumen with the ability to design pricing, revenue-sharing, and incentive models for merchants.</li>
<li>Experience in building merchant acquisition strategies and scaling payment ecosystems.</li>
<li>Data-driven mindset with the ability to use BI tools/analytics to track merchant performance and design interventions.</li>
<li>Commercially driven, Entrepreneurial mindset, Stakeholder management, Strong problem-solving.</li></ul></div><p></p>

Abbott

<p></p><div><p><b>Position:</b><b> Microbiologist</b></p><p><b>
Reporting to: </b><b>Manager Microbiology</b></p><p><b>
Division:</b> <b>Established Pharmaceutical Division</b><b> - Operation
</b></p><p><b>Location:</b> <b>Karachi</b><b> -Landhi Plant</b></p><p></p><p><b>
Job Summary:</b></p><p></p><p>
To support the Microbiology Manager in coordinating and overseeing all activities within the micro-lab, including both sterile and non-sterile areas, ensuring these tasks lead to team success, timely product release, and zero-line failures.</p><p></p><p><b>
Major Responsibilities:</b></p><br>
<p></p><ul><li>
Perform the Microbiological testing ,required for Raw Materials, Finished Products, AMC, media fill run and challenge test of autoclave and dry heat sterilizer</li><li>
Maintain inventory of prepared media and culture as per frequency</li><li>
Conduct all the Microbiological sampling and testing and as per the approved protocols for facility / utilities / environment / equipment and product validation by the validation section</li><li>
Ensure best standard of House Keeping in Micro Lab and washing area</li><li>
Collect sampling of water (WFI/DI/PW) as per schedule and Perform sampling of finished products of SVP area as per manufacturing plan</li><li>
Perform sampling of air (viable &amp; non-viable), swabs, gowning swabs, gloves prints and commodity samples as per schedule</li><li>
Conduct sampling of Glucose liquid as per Procedure</li></ul><p></p><p><b>
Education/Knowledge &amp; Experience:</b></p><ul><li>
Science Graduate/Master; preferably in Microbiology</li><li>
1-2 years&rsquo; experience in the same capacity</li><li>
Proficient in MS Office</li><li>
Analytical Skills</li></ul></div>

Microbiologist

OMA Pakistan Pvt Ltd

<p><b>Role Overview: </b></p><p>We are looking for a bold and driven <b>Head of Business Development</b> to aggressively expand our market presence and accelerate revenue growth across the payment&rsquo;s ecosystem in Pakistan. This role is all about winning new business, closing high-value deals, and forging powerful partnerships with banks, FinTechs, PSPs, telcos, and merchants. The ideal candidate is a relentless business and sales leader who thrives on building pipelines, outpacing competitors, and delivering rapid, scalable growth in the fast-moving digital payments industry.</p><p><b>Key Responsibilities:</b></p><p><b>Strategy &amp; Leadership:</b></p><ul><li>Define and drive the company&rsquo;s business development strategy aligned with growth ambitions in the payment ecosystem.</li><li>Lead, coach, and grow a high-performing business development team across Pakistan.</li><li>Build market intelligence frameworks to anticipate industry shifts and position the company as a leader in payment innovation.</li><li>Build business models around Third-Party Processing (TPP), BIN sponsorship, and Aggregator/PSP models.</li><li>Lead the market entry and expansion strategy, aligned with company goals and local regulations. Market Expansion &amp; Client Management</li><li>Develop and nurture relationships with banks, FinTech, PSPs, telcos, merchants, and other ecosystem stakeholders.</li><li>Identify, negotiate, and close strategic partnerships that enhance our technology stack, distribution channels, and solution offerings.</li><li>Explore opportunities for expansion in new markets and segments, leveraging global partnerships.</li><li>Lead high-value proposals, RFPs, and solution design for large-scale client implementations.</li><li>Act as the strategic advisor and primary point of contact for key accounts.</li><li>Revenue, Growth and P&amp;L Management Own the business development pipeline and ensure consistent achievement of revenue targets.</li><li>Drive consultative selling by aligning client needs with our technology-led, solution-driven offerings.</li><li>Collaborate with product and technology teams to influence the development of innovative, market-relevant solutions.</li><li>Take full ownership of the Business Development P&amp;L, driving strategic initiatives to maximize revenue, optimize costs, and deliver sustainable profit growth Cross-Functional Alignment Partner with marketing to craft go-to-market strategies, campaigns, and thought leadership in the payments space.</li><li>Work with operations and delivery teams to ensure seamless client onboarding and value realization.</li><li>Provide regular performance reports, revenue forecasts, and business insights to senior leadership.</li></ul><p><b>Qualifications &amp; Experience: </b></p><p>Bachelor&rsquo;s degree in Business, Finance, or Technology (MBA preferred)..</p><p>10-12 years of progressive experience in the payments, fintech, or financial services industry.</p><p>Minimum 5 years in a senior leadership role managing business &amp; sales lines and experience in the following areas;</p><p>Card Issuing (CMS, digital issuance, EMV)</p><p>Merchant Acquiring (POS, e-commerce, TMS)</p><p>Card Personalization &amp; Fulfilment</p><p>Third-Party Processing (TPP)</p><p>On-Prem or Hybrid Technology Deployments</p><p>Managed &amp; Outsourced Payment Services Back Office Payment Processing (Reconciliation, Disputes)</p><p>Payment Gateway &amp; Aggregator/PSP Business Models</p><p>Familiarity with Pakistan&rsquo;s regulatory environment (SBP, PTA), Local and global schemes (PayPak, Visa, Mastercard, UnionPay, etc.)</p><p><b>Skills &amp; Attributes: </b></p><p>Strong commercial acumen with a deep understanding of payment business models. Ability to lead product and tech discussions with credibility.</p><p>Excellent stakeholder and partner management skills.</p><p>Strategic thinker with hands-on problem-solving capability.</p><p>Strong communication and leadership presence</p><p>Job Type: Full-time</p><p>Pay: From Rs500,000.00 per month</p><p>Work Location: In person</p>

Head of Business Development

Snoonu

<div><div><b>Welcome to Your Next Adventure!</b></div><div></div><div><br>
As a <b>Vendor Compliance Associate</b>, you&rsquo;ll play a key role in ensuring smooth collaboration between our live operations team and partner merchants. This position is all about smart problem-solving &mdash; stepping in where the Live Ops team needs additional support, identifying process gaps, and driving issue resolution directly with partner management when required. You&rsquo;ll help strengthen partnerships, enhance service quality, and ultimately ensure that every customer enjoys a seamless experience.</div><div></div><div><br>
Importantly, <b>your performance in this role is directly linked to the performance of our vendors</b>, as you&rsquo;ll be working to ensure they consistently meet operational and service standards.</div><div></div><div><b><br>
What You&rsquo;ll Get Your Hands On:</b></div><ul><li>
Monitoring live orders, cancellations, customer concerns, post-delivery complaints, and merchant-related delays that could impact customer satisfaction.</li><li>
Coordinating with teams during major events or peak periods to ensure merchants are well-prepared to handle increased demand.</li><li>
Establishing and maintaining effective communication channels with merchants via email, phone, and other platforms to address and resolve issues promptly.</li><li>
Analyzing vendor performance trends and identifying opportunities to improve compliance and service quality.</li><li>
Proactively developing and implementing new, resolution-centric approaches to streamline processes and enhance efficiency.</li><li>
Supporting internal teams to ensure timely escalation and closure of merchant-related issues.</li></ul><div></div><div><b><br>
The Magic You Bring</b></div><ul><li>
Exceptional written and verbal communication skills, including professional call handling, email correspondence, and structured escalation management.</li><li>
Strong interpersonal skills with the ability to build trusted relationships within internal teams, the partnership team, and external merchants.</li><li>
A proactive mindset with analytical thinking and the ability to prioritize and manage multiple responsibilities effectively.</li><li>
Fluency in <b>English and Arabic</b>, with the ability to navigate and appreciate cross-cultural business interactions.</li></ul><div></div><div><b><br>
Bonus Points if You Have:</b></div><ul><li>
Previous experience in vendor relations, live operations, customer experience, or compliance management.</li><li>
Proven success in improving vendor performance or driving compliance initiatives.</li></ul><div></div><div><b><br>
Inside Snoonu&rsquo;s Universe:</b></div><div>
Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.</div><div></div><div><b><br>
The Dream We&rsquo;re Chasing:</b></div><div>
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.</div><div></div><div><b><br>
The Quest We&rsquo;re On:</b></div><div>
To radically transform how people live by leveraging technology to connect them with endless possibilities.</div><div></div><div><b><br>
Our Everyday Superpowers:</b></div><ul><li><b>
Be Customer Obsessed: </b>&ldquo;Focus on the customer and all else will follow.&rdquo;</li><li><b>
Act with Integrity: </b>&ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;</li><li><b>
Be Curious and Creative:</b> &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;</li><li><b>
Lead by Example and Take Ownership:</b> &ldquo;Be the change you want to see and take ownership.&rdquo;</li><li><b>
Work Smart and Deliver Results: </b>&ldquo;You can do more by doing less, better, and faster.&rdquo;</li><li><b>
It's All About People: </b>&ldquo;Be a team player; together we are stronger.&rdquo;</li></ul><div></div><div><b><br>
Perks &amp; Worklife Magic at Snoonu:</b></div><ul><li><b>
Global Vibes &ndash;</b> Collaborate with a worldwide crew.</li><li><b>
Brain Boosters &ndash;</b> Learning budgets, access to courses, and tools for your growth.</li><li><b>
Builder&rsquo;s Playground &ndash;</b> Own your tasks, own your path! We&rsquo;re big on autonomy.</li><li><b>
Flexible Time Off &ndash;</b> We take recharging seriously. Generous leave and wellness policies.</li><li><b>
Agile Everything &ndash;</b> Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.</li></ul><div></div><div><b><br>
Beyond the Code: Giving Back Matters</b></div><div>
We don&rsquo;t just build app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.</div><div></div><div><b><br>
Diversity Isn&rsquo;t Just a Buzzword</b></div><div>
At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.</div><div></div><div><b><br>
Let&rsquo;s Build the Future Together</b></div><div>
Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.</div><div>
Stay in the loop&mdash;connect with us on https://www.linkedin.com/company/snoonu-qatar/life/17ebe029-323b-4616-939c-5df5d41f2eee/!</div></div>

Vendor Compliance Executive

Pakistan Single Window

<div><ul><li>Compile and maintain IT audit universe and develop risk based annual IT audit plan.</li></ul><ul>
<li>Complete audit fieldwork within the approved timeframe in accordance with the annual audit plan.</li>
<li>Initiate and complete Information Systems and Information Technology audit in accordance with ISACA standards and COBIT framework.</li>
<li>Conduct IT audits and reviews of systems, applications and processes including, Pre/Post implementation reviews, Cyber Security Review (e.g., network, operating system, and data center),
</li><li>IT Landscape/Baseline Assessments and Business Application Reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.</li>
<li>Directs or performs reviews of the internal control procedures and security for systems under development and/or enhancements to the current system.</li>
<li>Help implement an audit software in PSW. Assists and train other audit staff in the use of computerized audit techniques, and in developing methods for review and analysis of computerized information systems.</li>
<li>Assist VP Internal Audit (VP Audit) in developing audit programs ensuring that auditing steps will accomplish the objectives, address major risk and exposures, and reasonably ensure completion of the assignment within the allocated time.</li>
<li>Assist VP Audit during each phase of audit engagements from planning till conclusion ensuring audit is completed within the given timeframe.</li>
<li>Assist in the development and implementation of the annual risk-based audit plan and budgeting.</li>
<li>Compile the audit working paper files on an ongoing basis.</li>
<li>Review audit working papers to ensure completeness and adequacy of the same and to ensure that appropriate and sufficient audit work has been performed to achieve audit objectives.</li>
<li>Report all draft observations along with recommendations to VP Audit.</li>
<li>Make an initial report against each assigned engagement including audit findings and recommendations and submit the same to VP Audit for review.</li>
<li>Verify facts for all reports issued by Internal Audit Department.</li>
<li>Assess the actions taken by management to resolve the audit observations and report to VP Audit matters to be followed up with the management.</li>
<li>Recommend improvement in internal controls designed to safeguard resources and to comply with applicable PSW policies, procedures, laws and regulations.</li>
<li>Carry out operational, compliance and special investigative audits as assigned and communicate all observations to VP Audit for review.</li>
<li>Ensure compliance with audit manual and company&rsquo;s policies and procedures.</li>
<li>Perform any other function in connection with the internal audit assigned by VP Audit/CIA.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's or higher degree in Computer Science, Information Technology, Software Engineering or CAF/ACCA/ACMA/CIA and Professional security certifications (CISSP, CRISC, or CISA) (preferably)</li>
<li>Atleast 8-9 years&rsquo; experience in Information Systems &amp; Technology audits</li>
<li>Strong analytical thinking and problem-solving capabilities</li>
<li>Ability to take initiative and independent state of mind</li>
<li>Flexible and adaptable to different working environments</li>
<li>Knowledge of Data Analytics</li>
<li>Familiarity with Information/Cyber Security Standards</li>
<li>Experience of conducting Risk Assessment</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

Lead Information Systems Auditor

dLocal

<div>
 Why should you join dLocal?
 <br/>
 <br/>
 dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world&rsquo;s fastest-growing, emerging markets.
 <br/>
 <br/>
 By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people&rsquo;s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
 <br/>
 <br/>
 What&rsquo;s the opportunity?
 <br/>
 <br/>
 As our Operations Specialist - Execution &amp; Enablement, you will contribute to our operational excellence across dLocal's Payins network. You'll manage relationships with financial partners to boost approval rates, reduce costs, and lower latency. This cross-functional role involves collaborating with internal teams to accelerate merchant go-lives and ensure continuous operational improvements.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute day-to-day partner and processor operations: onboarding checklists, credential updates, configuration changes, sandbox and production readiness checks, migration coordination, and go-live playbooks
  </li>
  <li>
   Triage and track incidents and tickets; run standard root-cause workflows with partners and internal teams; document findings and ensure timely follow-ups per SLAs
  </li>
  <li>
   Coordinate with Business Assurance to relay partner feedback, apply market-specific practices, and maintain continuity for live merchants
  </li>
  <li>
   Support enablement by preparing pricing or SLA inputs, requesting feature toggles, validating new payment flows in UAT, and completing evidence collection for change approvals
  </li>
  <li>
   Assist with the fines and mandates process: collect evidence, track submissions, and ensure operational steps for scheme mandates are reflected in configs and playbooks
  </li>
  <li>
   Provide merchant-facing operational support during integrations and go-lives: perform configuration validation, test flows, run hypercare checklists, and act as the first escalation point for CS and AM teams
  </li>
  <li>
   Monitor performance and routing dashboards; compile weekly insights on rejection reasons, performance variances, and optimization opportunities for partner managers and Product
  </li>
  <li>
   Maintain and update the Partner Health Matrix and run scheduled health check updates; log risks, follow action items, and report status to stakeholders
  </li>
  <li>
   Own execution-quality tasks: ensure data accuracy in systems, documentation currency in runbooks, and adherence to change-management protocols
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What skills do I need?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-3 years in payments/fintech operations, partner/processor operations, acquiring, or technical support roles; experience with card schemes and APMs is a plus
  </li>
  <li>
   Familiarity with payment flows and operational concepts (APIs, webhooks, credentials, routing, settlement, reconciliation); ability to follow technical runbooks alongside Product and Engineering
  </li>
  <li>
   Data-driven mindset with strong attention to detail; proficient with Excel/Google Sheets; familiarity with SQL or BI tools is a plus
  </li>
  <li>
   Clear written and verbal communication, with the ability to collaborate across internal teams and with external partners
  </li>
  <li>
   Experience working with ticketing and documentation tools (e.g., Jira, Confluence, alerting/monitoring dashboards) is a plus
  </li>
  <li>
   High ownership, strong organization, and ability to operate across time zones while managing multiple priorities
  </li>
  <li>
   Bachelor&rsquo;s degree in Business, Engineering, Economics, or related field, or equivalent practical experience; English fluency required (additional languages a plus)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What do we offer?
 <br/>
 <br/>
 Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
 <br/>
 <br/>
 <ul>
  <li>
   Remote work: work from anywhere or one of our offices around the globe!*
  </li>
  <li>
   Flexibility: we have flexible schedules and we are driven by performance
  </li>
  <li>
   Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
  </li>
  <li>
   Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
  </li>
  <li>
   Learning &amp; development: get access to a Premium Coursera subscription
  </li>
  <li>
   Language classes: we provide free English, Spanish, or Portuguese classes
  </li>
  <li>
   Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  </li>
  <li>
   dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We&rsquo;ve got your back!
  </li>
  <li>
   For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What happens after you apply?
 <br/>
 <br/>
 Our Talent Acquisition team is invested in creating the best candidate experience possible, so don&rsquo;t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
 <br/>
 <br/>
 Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Execution & Enablement Associate APAC

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