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product manager e commerce

ROYAL WRIST

About Royal WristRoyal Wrist is a premium retail and e-commerce brand specialising in Watches, Bags, and Perfumes. We operate across multiple channels &mdash; a high-traffic online store and two physical showrooms (DHA and Bahadurabad) &mdash; supported by a warehouse operation for stock management and dispatch. Our business is fast-paced, product-driven, and growing rapidly, and we pride ourselves on delivering a premium customer experience both online and in-store.About the RoleWe are looking for an experienced, driven, and highly organised E-Commerce Team Lead to own and manage our online operations end-to-end. This is a leadership role &mdash; you will be responsible for the full online order lifecycle (from order placement to delivery), real-time inventory visibility across all locations, stock movement coordination between showrooms and warehouse, courier management, and ensuring the team performs at a high standard daily.You are not just an executor &mdash; you are expected to think ahead, flag problems before they escalate, maintain clean operational data, and drive the team towards consistent, measurable performance. You will work closely with the Operations Manager, the Accounts team, and showroom staff to ensure seamless coordination across all channels.This role requires someone who is proactive, process-driven, and comfortable operating in a high-volume e-commerce environment alongside physical retail operations.Key Responsibilities1. Online Order Management▸ Own the complete online order lifecycle &mdash; from order received to delivered &mdash; without gaps or delays.▸ Monitor all incoming orders across platforms (website, social media, WhatsApp, marketplace listings) in real time.▸ Ensure all orders are processed, confirmed, packed, and dispatched same-day or within agreed SLAs.▸ Coordinate with the team to manage order queues, prioritise urgent orders, and resolve holds immediately.▸ Maintain an accurate and up-to-date daily order log / sales sheet tracking: order ID, product, channel, status, courier, and delivery outcome.▸ Escalate unresolved orders, payment issues, or customer complaints to the Operations Manager promptly.2. Inventory Management &amp; Visibility▸ Maintain real-time visibility of stock across all locations: Online Warehouse, DHA Showroom, and Bahadurabad Showroom.▸ Conduct or coordinate regular stock counts and reconcile physical stock against system records (Splendid / Devaj Software).▸ Identify low-stock products and raise replenishment requests before stockouts occur.▸ Flag dead stock, slow-moving SKUs, and ageing inventory to the Operations Manager for decision-making.▸ Ensure all stock movements are recorded accurately and in a timely manner in the system.▸ Work with the accounts team to ensure inventory records match financial records at month-end.3. Stock Movement &amp; Transfer Coordination▸ Coordinate and document all stock transfers between locations (Warehouse &harr; DHA &harr; Bahadurabad &harr; Online).▸ Ensure every transfer is properly recorded in the system with correct quantities, dates, and reasons.▸ Manage stock allocation for online orders &mdash; ensuring the right stock is reserved, picked, and dispatched from the correct location.▸ Handle returns: receive returned stock, inspect condition, update inventory system, and coordinate disposition (restock, repair, write-off).▸ Maintain a stock movement log that is accessible and updated daily.4. Courier Management &amp; Follow-Up▸ Build and maintain strong working relationships with all courier partners (TCS, Leopards, BlueEx, Trax, etc.).▸ Coordinate daily pickups &mdash; confirm pickup windows, prepare manifests, and ensure all parcels are dispatched on time.▸ Track all in-transit shipments and proactively follow up on delayed, lost, or held parcels.▸ Manage RTO (Return to Origin) process: receive, record, inspect, and restock or escalate returned items.▸ Monitor courier performance metrics: delivery rate, RTO %, average delivery time &mdash; and raise concerns to management.▸ Handle courier disputes, claims for lost/damaged parcels, and maintain documentation for all claims.▸ Lead the team in daily courier follow-up calls and ensure no shipment goes untracked beyond 48 hours.5. Sales Sheets &amp; Operational Reporting▸ Maintain daily, weekly, and monthly sales sheets covering: units sold, revenue by channel, category-wise breakdown, and order status summary.▸ Prepare and share daily end-of-day (EOD) operations reports with the Operations Manager covering: orders dispatched, pending, RTOs, and stock issues.▸ Track and report on key e-commerce KPIs: conversion actions, repeat order rate, RTO %, average order value (AOV), and dispatch TAT.▸ Coordinate with the accounts team to ensure sales data aligns with financial records.▸ Maintain organised filing of all operational records: courier manifests, GRNs, transfer notes, return logs, and daily reports.6. Team Leadership &amp; Daily Operations▸ Lead, supervise, and motivate the e-commerce operations team on a daily basis.▸ Set daily priorities, assign tasks, and ensure team members stay on track throughout the shift.▸ Conduct brief daily team stand-ups to align on order targets, pending tasks, and priorities.▸ Train new team members on processes, systems, and quality standards.▸ Monitor team performance, provide constructive feedback, and escalate performance issues to the Operations Manager.▸ Ensure the workspace (packing area, dispatch area) is organised, clean, and properly stocked with packaging materials at all times.7. Cross-Channel Coordination▸ Serve as the primary link between the online operation and the DHA / Bahadurabad showrooms for stock, order, and customer queries.▸ Coordinate with showroom staff for click-and-collect orders, showroom stock requests, and product transfers.▸ Coordinate with the marketing team to ensure product listings are accurate, in-stock items are correctly live, and out-of-stock items are handled promptly.▸ Liaise with the accounts team daily to ensure all online transactions, refunds, and adjustments are captured correctly.8. Customer Experience Oversight▸ Ensure all online orders are packed to Royal Wrist brand standards &mdash; correct product, proper packaging, branding materials included.▸ Coordinate with the customer service function to resolve delivery complaints, wrong items, or damaged goods quickly.▸ Monitor customer feedback related to delivery experience and share insights with management for process improvement.Requirements &amp; QualificationsEducation▸ Bachelor's degree in Business Administration, Supply Chain, Commerce, or a related field.▸ Equivalent experience in lieu of a degree will be considered for highly qualified candidates.Experience▸ Minimum 2&ndash;3 years of experience in e-commerce operations, order management, or supply chain in a product-based business.▸ Proven experience managing a team in an operations or e-commerce environment.▸ Prior experience in a retail + e-commerce combined business (physical + online) is strongly preferred.▸ Experience working with Pakistani courier companies (TCS, Leopards, BlueEx, Trax, etc.) is required.▸ Experience in fashion, accessories, luxury goods, watches, or lifestyle products is a significant advantage.Skills &amp; Competencies▸ Strong command of the end-to-end e-commerce order fulfilment process.▸ Excellent inventory management skills &mdash; comfortable working with stock in multiple locations simultaneously.▸ Proficient in Microsoft Excel / Google Sheets &mdash; VLOOKUP, pivot tables, data entry, basic formulas.▸ Familiarity with accounting/inventory software (Splendid, Devaj, or similar) is preferred.▸ Strong leadership and people management &mdash; able to keep a team focused, accountable, and motivated.▸ Highly organised with meticulous attention to detail &mdash; zero tolerance for data gaps or mismatches.▸ Strong communicator &mdash; confident coordinating with couriers, showrooms, accounts, and senior management.▸ Problem-solver who stays calm under pressure and finds solutions, not excuses.▸ Comfortable with a fast-paced, high-volume environment &mdash; especially around sale seasons and peak periods.Tools &amp; Platforms▸ Microsoft Excel / Google Sheets &mdash; advanced usage for sales sheets and reporting.▸ Splendid / Devaj Accounting &amp; Inventory Software &mdash; for stock records and order data.▸ Courier portals / tracking systems (TCS, Leopards, BlueEx, Trax, etc.).▸ WhatsApp Business, Instagram, and/or e-commerce platforms (Shopify or similar) for order management.▸ Basic comfort with shared drives (Google Drive / Dropbox) for document filing.Key Performance Indicators (KPIs)Performance will be reviewed monthly against these indicators.▸ Same-day dispatch rate: 95%+ of orders dispatched on same day by cut-off time.▸ RTO (Return to Origin) rate: maintained below agreed threshold (target varies by courier).▸ Inventory accuracy: physical stock matches system records within &plusmn;2% at month-end.▸ Daily sales sheet accuracy: no missing orders, correct channel allocation, zero data gaps.▸ Courier follow-up response time: all delayed shipments flagged and followed up within 48 hours.▸ Team punctuality and daily task completion rate.▸ EOD report delivered to Operations Manager every working day without fail.What We Offer▸ Competitive salary based on experience.▸ A leadership role with real ownership and visibility in a growing premium brand.▸ Direct exposure to multi-channel retail + e-commerce operations at scale.▸ A collaborative, performance-driven team environment.▸ Opportunity to grow with the business as we expand channels and product lines.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce Data Entry: 1 year (Preferred)</li></ul>Work Location: In person

E-commerce Team Lead

HRI Private Limited

Performance Marketer / E-commerce Manager (Luxury Women&rsquo;s Wear)Our client is a high-end women&rsquo;s fashion house built on timeless design, premium fabrics, and innovative textile technology. They are seeking a Performance Marketer / E-commerce Manager to scale their direct-to-consumer (DTC) online business.Role OverviewOwn and drive online sales, revenue growth, and digital performance by combining performance marketing, conversion optimization, and e-commerce management.Key Responsibilities<ul><li>Plan and optimize campaigns across Meta Ads (Facebook/Instagram) and Google Ads (Search, Display, YouTube)</li><li>Manage and scale paid social and paid search budgets for profitability</li><li>Own and optimize the e-commerce website</li><li>Improve conversion rate, UX, and checkout performance</li><li>Track and optimize full-funnel performance</li><li>Manage tracking setup: Meta Pixel, GA4, Google Analytics</li><li>Work with creative teams on ad creatives, campaigns, and landing pages</li><li>Drive customer acquisition, retention, and lifecycle marketing</li></ul>Preferred Skills &amp; Experience<ul><li>Experience in performance / growth / digital marketing</li><li>Background in e-commerce or DTC brands (fashion/lifestyle preferred)</li><li>Hands-on experience with Shopify or similar platforms</li><li>Strong understanding of funnels, attribution, and analytics</li><li>Ability to balance data-driven growth with premium brand positioning</li></ul>Work Location: In person

Performance Marketer / E-commerce Manager

9needles

We have a UK-based e-commerce business focused on selling high-quality products sourced from Pakistan. We are looking to partner with manufacturers, wholesalers, and independent product owners who want to expand into the UK market without upfront investment.This is not a traditional job role &mdash; it is a business partnership opportunity where your products will be listed and sold through our UK online platforms.What We Offer<ul><li>Access to UK customers through our e-ommerce stores</li><li>Opportunity to grow international sales</li><li>Potentially developing bulk order opportunities</li></ul>Ideal PartnersWe are looking for suppliers in:<ul><li>Handmade or artisanal products</li><li>Accessories (bags, jewelry, etc.)</li><li>Unique or niche Pakistani products</li><li>Other export worthy products</li></ul>Interested can leave product catalogues or simply contact information.Job Type: Contract Contract length: 12 monthsPay: Rs20,000.00 - Rs120,000.00 per monthWork Location: Remote

E-commerce Partnership Opportunity – Pakistani Product Suppliers

Rays Creations

We are searching for a proactive and organized Marketplace expert with a keen eye for detail, a strong work ethic, and a love for craft, to help manage our different Amazon, Etsy and Ebay Shops. The ideal candidate will have 2-3 years of relevant experience, preferably in e-commerce or with Amazon, Etsy and ebay itself, and will bring a can-do attitude and creative problem-solving skills to the team.Responsibilities:Assist in managing our Amazon, Etsy and Ebay Shop, including listing products, updating descriptions, and ensuring accurate inventory management.Conduct competitive market research to stay updated on trends and competitor's product pricing.Provide excellent customer service by promptly responding to customer queries, complaints, and reviews, providing information about our products, and resolving issues professionally.Track orders, handle shipping procedures, and manage logistics to ensure timely deliveries.Utilize SEO,PPC strategies to improve shop visibility and drive more traffic.Handle social media promotion of our shop and engage with our online community.Help in developing promotional materials, blog posts, and newsletters.Liaise with the team to provide updates and reports on sales, customer feedback, and performance metrics.Assist with bookkeeping tasks and maintain organized digital files.Qualifications:2-3 years of experience in a Marketplace expert role or relevant position, with prior experience in managing an Amazon, Etsy Shop or e-commerce platform being highly desirable.Proficiency in using Amazon, Etsy, Ebay and other platform features and related software like spreadsheets, word processors, and graphic design tools.Exceptional written and verbal communication skills.Strong understanding of SEO,PPC and social media marketing.Excellent customer service skills and professionalism.Able to multi-task and prioritize tasks based on relevance and urgency.Familiarity with basic book keeping and order management.Proactive, self-motivated, and able to work independently with minimal supervision.Job Type: Full-timePay: Rs50,000.00 - Rs85,000.00 per month

Marketplace Sr. Eexecutive (Amazon, Etsy & others)

Blue Ocean Technology Solution - BOTS

COMPANY OVERVIEWAt Blue Ocean Technology Solutions (BOTS), we pride ourselves on being dynamic and creative in the world of e-commerce. As a rapidly growing company, there are ample opportunities for professional development and career advancement. Be part of a company that is making a global impact. Your work at BOTS will reach customers around the world.JOB SUMMARYThe position will support the company in managing its online sales operations to boost revenue and improve business performance. The individual will work collaboratively with other team members to achieve the organization's business goalsJOB RESPONSIBILITIESGather competitive data on daily basis and develop pricing strategies to efficiently compete to meet monthly revenue and profitability targetsREQUIRED SKILLS<ul><li>Must have strategic thinking and analytical skills</li><li>Proficient with MS Excel/Google Sheets</li></ul>EXPERIENCEAt least 1-year of online sales experience (must have)EDUCATIONMinimum 4-year undergraduate degree in Business Management (Marketing preferred)SALARY &amp; COMPENSATIONMarket competitive Salary and BenefitsJOB TYPE <ul><li>Full-time Permanent Position</li><li>Onsite (Mon-Fri : 12:00 noon-9:00 pm) and alternate working Saturdays</li><li>Candidates should be able to commute reliably to the office on a daily basis</li><li>Only residents of Karachi will be considered for the interview</li></ul>Application Question(s):<ul><li>Have you completed a 4 year bachelors degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

E-commerce pricing executive

Twenty 8 Twenty

Ayra International is looking for an experienced and highly skilled Amazon Team Lead to manage and scale our presence on the US marketplace. The ideal candidate must have complete command over A to Z Amazon account management, particularly within the leather jacket/apparel niche, and proven leadership experience managing teams and driving performance.Key Responsibilities (Job Description)<ul><li>Lead and manage the Amazon team to ensure smooth day-to-day operations</li><li>Oversee complete Amazon account management (A&ndash;Z) including catalog, inventory, and performance</li><li>Develop and execute product listing optimization strategies (titles, bullets, descriptions, SEO, images)</li><li>Plan, launch, and optimize Amazon PPC campaigns, including:</li><li>Sponsored Products</li><li>Sponsored Brands</li><li>Sponsored Display</li><li>Monitor and improve key performance metrics (ACoS, TACoS, CTR, CVR, ROAS)</li><li>Conduct keyword research and competitor analysis for the US marketplace</li><li>Manage product launches and ranking strategies</li><li>Handle account health, policy compliance, and performance notifications</li><li>Coordinate with design, content, and supply chain teams</li><li>Analyze data and generate reports to drive decision-making</li><li>Train, mentor, and evaluate team members</li></ul>Requirements<ul><li>Minimum 5 years of experience managing Amazon accounts (US marketplace preferred)</li><li>At least 3 years of experience as a Team Lead or Manager</li><li>Proven experience in the leather jackets/apparel niche</li><li>Strong expertise in Amazon SEO, listing optimization, and catalog management</li><li>Hands-on experience with PPC (Sponsored Products, Sponsored Brands, Sponsored Display)</li><li>Deep understanding of Amazon algorithms and ranking strategies</li><li>Strong analytical and problem-solving skills</li><li>Excellent leadership and communication abilities</li></ul>Job Type: Full-timeWork Location: In person

Amazon Team Lead

Iberianz

E-commerce Support Manager<ul><li>Location: Karachi</li><li>Employment Type: Full-Time</li><li>Work Mode: Onsite</li><li>Working Days: Monday &ndash; Friday</li><li>Working Hours: 6:00 PM &ndash; 3:00 AM</li></ul>Role OverviewWe are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.Key Responsibilities<ul><li>Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.</li><li>Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.</li><li>Coordinate with logistics teams to ensure timely order fulfillment and delivery.</li><li>Monitor marketplace performance metrics and seller ratings to maintain high operational standards.</li><li>Develop and implement process improvements to enhance efficiency and reduce operational costs.</li><li>Manage product sourcing initiatives including private-label product launches and supplier negotiations.</li><li>Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.</li><li>Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.</li><li>Lead, mentor, and develop the support team to ensure high performance and operational excellence.</li></ul>Required Skills &amp; Expertise<ul><li>Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.</li><li>Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.</li><li>Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.</li><li>Experience with inventory management systems and order management systems.</li><li>Knowledge of e-commerce industry regulations, safety standards, and quality control practices.</li><li>Ability to optimize workflows, reduce costs, and improve operational efficiency.</li><li>Experience managing teams, including training, mentoring, and performance management.</li></ul>Preferred Experience<ul><li>Experience in private-label product sourcing and product launches.</li><li>Proven track record of increasing sales and improving marketplace performance.</li><li>Familiarity with digital advertising platforms and marketplace marketing tools.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

E-commerce Support Manager

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