product manager e commerce

ROYAL WRIST

About Royal WristRoyal Wrist is a premium retail and e-commerce brand specialising in Watches, Bags, and Perfumes. We operate across multiple channels &mdash; a high-traffic online store and two physical showrooms (DHA and Bahadurabad) &mdash; supported by a warehouse operation for stock management and dispatch. Our business is fast-paced, product-driven, and growing rapidly, and we pride ourselves on delivering a premium customer experience both online and in-store.About the RoleWe are looking for an experienced, driven, and highly organised E-Commerce Team Lead to own and manage our online operations end-to-end. This is a leadership role &mdash; you will be responsible for the full online order lifecycle (from order placement to delivery), real-time inventory visibility across all locations, stock movement coordination between showrooms and warehouse, courier management, and ensuring the team performs at a high standard daily.You are not just an executor &mdash; you are expected to think ahead, flag problems before they escalate, maintain clean operational data, and drive the team towards consistent, measurable performance. You will work closely with the Operations Manager, the Accounts team, and showroom staff to ensure seamless coordination across all channels.This role requires someone who is proactive, process-driven, and comfortable operating in a high-volume e-commerce environment alongside physical retail operations.Key Responsibilities1. Online Order Management▸ Own the complete online order lifecycle &mdash; from order received to delivered &mdash; without gaps or delays.▸ Monitor all incoming orders across platforms (website, social media, WhatsApp, marketplace listings) in real time.▸ Ensure all orders are processed, confirmed, packed, and dispatched same-day or within agreed SLAs.▸ Coordinate with the team to manage order queues, prioritise urgent orders, and resolve holds immediately.▸ Maintain an accurate and up-to-date daily order log / sales sheet tracking: order ID, product, channel, status, courier, and delivery outcome.▸ Escalate unresolved orders, payment issues, or customer complaints to the Operations Manager promptly.2. Inventory Management &amp; Visibility▸ Maintain real-time visibility of stock across all locations: Online Warehouse, DHA Showroom, and Bahadurabad Showroom.▸ Conduct or coordinate regular stock counts and reconcile physical stock against system records (Splendid / Devaj Software).▸ Identify low-stock products and raise replenishment requests before stockouts occur.▸ Flag dead stock, slow-moving SKUs, and ageing inventory to the Operations Manager for decision-making.▸ Ensure all stock movements are recorded accurately and in a timely manner in the system.▸ Work with the accounts team to ensure inventory records match financial records at month-end.3. Stock Movement &amp; Transfer Coordination▸ Coordinate and document all stock transfers between locations (Warehouse &harr; DHA &harr; Bahadurabad &harr; Online).▸ Ensure every transfer is properly recorded in the system with correct quantities, dates, and reasons.▸ Manage stock allocation for online orders &mdash; ensuring the right stock is reserved, picked, and dispatched from the correct location.▸ Handle returns: receive returned stock, inspect condition, update inventory system, and coordinate disposition (restock, repair, write-off).▸ Maintain a stock movement log that is accessible and updated daily.4. Courier Management &amp; Follow-Up▸ Build and maintain strong working relationships with all courier partners (TCS, Leopards, BlueEx, Trax, etc.).▸ Coordinate daily pickups &mdash; confirm pickup windows, prepare manifests, and ensure all parcels are dispatched on time.▸ Track all in-transit shipments and proactively follow up on delayed, lost, or held parcels.▸ Manage RTO (Return to Origin) process: receive, record, inspect, and restock or escalate returned items.▸ Monitor courier performance metrics: delivery rate, RTO %, average delivery time &mdash; and raise concerns to management.▸ Handle courier disputes, claims for lost/damaged parcels, and maintain documentation for all claims.▸ Lead the team in daily courier follow-up calls and ensure no shipment goes untracked beyond 48 hours.5. Sales Sheets &amp; Operational Reporting▸ Maintain daily, weekly, and monthly sales sheets covering: units sold, revenue by channel, category-wise breakdown, and order status summary.▸ Prepare and share daily end-of-day (EOD) operations reports with the Operations Manager covering: orders dispatched, pending, RTOs, and stock issues.▸ Track and report on key e-commerce KPIs: conversion actions, repeat order rate, RTO %, average order value (AOV), and dispatch TAT.▸ Coordinate with the accounts team to ensure sales data aligns with financial records.▸ Maintain organised filing of all operational records: courier manifests, GRNs, transfer notes, return logs, and daily reports.6. Team Leadership &amp; Daily Operations▸ Lead, supervise, and motivate the e-commerce operations team on a daily basis.▸ Set daily priorities, assign tasks, and ensure team members stay on track throughout the shift.▸ Conduct brief daily team stand-ups to align on order targets, pending tasks, and priorities.▸ Train new team members on processes, systems, and quality standards.▸ Monitor team performance, provide constructive feedback, and escalate performance issues to the Operations Manager.▸ Ensure the workspace (packing area, dispatch area) is organised, clean, and properly stocked with packaging materials at all times.7. Cross-Channel Coordination▸ Serve as the primary link between the online operation and the DHA / Bahadurabad showrooms for stock, order, and customer queries.▸ Coordinate with showroom staff for click-and-collect orders, showroom stock requests, and product transfers.▸ Coordinate with the marketing team to ensure product listings are accurate, in-stock items are correctly live, and out-of-stock items are handled promptly.▸ Liaise with the accounts team daily to ensure all online transactions, refunds, and adjustments are captured correctly.8. Customer Experience Oversight▸ Ensure all online orders are packed to Royal Wrist brand standards &mdash; correct product, proper packaging, branding materials included.▸ Coordinate with the customer service function to resolve delivery complaints, wrong items, or damaged goods quickly.▸ Monitor customer feedback related to delivery experience and share insights with management for process improvement.Requirements &amp; QualificationsEducation▸ Bachelor's degree in Business Administration, Supply Chain, Commerce, or a related field.▸ Equivalent experience in lieu of a degree will be considered for highly qualified candidates.Experience▸ Minimum 2&ndash;3 years of experience in e-commerce operations, order management, or supply chain in a product-based business.▸ Proven experience managing a team in an operations or e-commerce environment.▸ Prior experience in a retail + e-commerce combined business (physical + online) is strongly preferred.▸ Experience working with Pakistani courier companies (TCS, Leopards, BlueEx, Trax, etc.) is required.▸ Experience in fashion, accessories, luxury goods, watches, or lifestyle products is a significant advantage.Skills &amp; Competencies▸ Strong command of the end-to-end e-commerce order fulfilment process.▸ Excellent inventory management skills &mdash; comfortable working with stock in multiple locations simultaneously.▸ Proficient in Microsoft Excel / Google Sheets &mdash; VLOOKUP, pivot tables, data entry, basic formulas.▸ Familiarity with accounting/inventory software (Splendid, Devaj, or similar) is preferred.▸ Strong leadership and people management &mdash; able to keep a team focused, accountable, and motivated.▸ Highly organised with meticulous attention to detail &mdash; zero tolerance for data gaps or mismatches.▸ Strong communicator &mdash; confident coordinating with couriers, showrooms, accounts, and senior management.▸ Problem-solver who stays calm under pressure and finds solutions, not excuses.▸ Comfortable with a fast-paced, high-volume environment &mdash; especially around sale seasons and peak periods.Tools &amp; Platforms▸ Microsoft Excel / Google Sheets &mdash; advanced usage for sales sheets and reporting.▸ Splendid / Devaj Accounting &amp; Inventory Software &mdash; for stock records and order data.▸ Courier portals / tracking systems (TCS, Leopards, BlueEx, Trax, etc.).▸ WhatsApp Business, Instagram, and/or e-commerce platforms (Shopify or similar) for order management.▸ Basic comfort with shared drives (Google Drive / Dropbox) for document filing.Key Performance Indicators (KPIs)Performance will be reviewed monthly against these indicators.▸ Same-day dispatch rate: 95%+ of orders dispatched on same day by cut-off time.▸ RTO (Return to Origin) rate: maintained below agreed threshold (target varies by courier).▸ Inventory accuracy: physical stock matches system records within &plusmn;2% at month-end.▸ Daily sales sheet accuracy: no missing orders, correct channel allocation, zero data gaps.▸ Courier follow-up response time: all delayed shipments flagged and followed up within 48 hours.▸ Team punctuality and daily task completion rate.▸ EOD report delivered to Operations Manager every working day without fail.What We Offer▸ Competitive salary based on experience.▸ A leadership role with real ownership and visibility in a growing premium brand.▸ Direct exposure to multi-channel retail + e-commerce operations at scale.▸ A collaborative, performance-driven team environment.▸ Opportunity to grow with the business as we expand channels and product lines.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce Data Entry: 1 year (Preferred)</li></ul>Work Location: In person

E-commerce Team Lead

HRI Private Limited

Performance Marketer / E-commerce Manager (Luxury Women&rsquo;s Wear)Our client is a high-end women&rsquo;s fashion house built on timeless design, premium fabrics, and innovative textile technology. They are seeking a Performance Marketer / E-commerce Manager to scale their direct-to-consumer (DTC) online business.Role OverviewOwn and drive online sales, revenue growth, and digital performance by combining performance marketing, conversion optimization, and e-commerce management.Key Responsibilities<ul><li>Plan and optimize campaigns across Meta Ads (Facebook/Instagram) and Google Ads (Search, Display, YouTube)</li><li>Manage and scale paid social and paid search budgets for profitability</li><li>Own and optimize the e-commerce website</li><li>Improve conversion rate, UX, and checkout performance</li><li>Track and optimize full-funnel performance</li><li>Manage tracking setup: Meta Pixel, GA4, Google Analytics</li><li>Work with creative teams on ad creatives, campaigns, and landing pages</li><li>Drive customer acquisition, retention, and lifecycle marketing</li></ul>Preferred Skills &amp; Experience<ul><li>Experience in performance / growth / digital marketing</li><li>Background in e-commerce or DTC brands (fashion/lifestyle preferred)</li><li>Hands-on experience with Shopify or similar platforms</li><li>Strong understanding of funnels, attribution, and analytics</li><li>Ability to balance data-driven growth with premium brand positioning</li></ul>Work Location: In person

Performance Marketer / E-commerce Manager

FMCG

Key Responsibilities Growth Strategy<ul><li>Develop and execute e-commerce growth strategies</li><li>Drive revenue, traffic, and conversion targets</li><li>Plan and implement customer acquisition and retention initiatives</li></ul>Performance Marketing<ul><li>Manage Meta Ads (Facebook &amp; Instagram) and Google Ads campaigns</li><li>Optimize campaigns for ROAS, CPA, and CTR</li><li>Plan and manage marketing budgets with a strong ROI focus</li></ul>E-Commerce Management<ul><li>Manage platforms such as Shopify, WooCommerce, and Daraz</li><li>Optimize product listings, pricing, and promotions</li><li>Coordinate with supply chain for inventory planning</li></ul>Analytics &amp; Reporting<ul><li>Analyze performance using tools like Google Analytics and Meta Business Suite</li><li>Prepare weekly and monthly reports</li><li>Conduct A/B testing and improve conversion rates</li></ul>Cross-Functional Collaboration<ul><li>Work closely with creative teams for campaign development</li><li>Align with sales and operations teams</li><li>Manage external agencies and vendors</li></ul>Required Skills<ul><li>Strong expertise in Performance Marketing (Meta &amp; Google Ads)</li><li>Hands-on experience with e-commerce platforms</li><li>Data analysis and reporting skills</li><li>Conversion Rate Optimization (CRO)</li><li>Excellent communication and stakeholder management</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or a related field</li><li>3&ndash;6 years of experience in E-commerce, Digital Marketing, or Growth roles</li></ul>Preferred Experience<ul><li>Experience in D2C (Direct-to-Consumer) brands</li><li>Background in FMCG, retail, or startups</li><li>Hands-on campaign and budget management experience</li></ul>Job Type: Full-timePay: From Rs350,000.00 per monthWork Location: In person

Sr. Manager Growth (Marketing & E-Commerce)

Gari Parts

HIRING &ndash; E-Commerce Executive / Shopify &amp; Marketplace Assistant (Freshers Welcome)Location: DHA Phase 2 Extension, Karachi Company: GariParts E-CommerceWe are hiring an E-Commerce Executive / Shopify Store Manager (Junior Level) to manage daily online operations. This role is ideal for fresh graduates and students who want to build a career in e-commerce, Shopify, Daraz Seller Center, and online sales.Job Responsibilities:<ul><li>Manage Shopify store (product listing, price updates, uploads)</li><li>Handle Seller Centers / Marketplaces (Daraz, etc.)</li><li>Manage daily e-commerce operations</li><li>Respond to WhatsApp customer inquiries</li><li>Support vendor onboarding and basic marketing tasks</li></ul>Requirements:<ul><li>Basic knowledge of Shopify or e-commerce platforms</li><li>Familiar with Daraz Seller Center / online marketplaces</li><li>Basic computer skills (Excel, typing)</li><li>Good communication skills</li><li>Fresh candidates / students can apply</li></ul>Salary &amp; Growth:<ul><li>Pay: Rs. 30,000 &ndash; 45,000 per month</li><li>Job Type: Full-Time</li><li>Growth opportunity to E-Commerce Manager position</li></ul>E-Commerce Jobs Karachi | Shopify Jobs | Shopify Store Manager | Daraz Seller Center Jobs | Marketplace Executive | Online Store Manager | Digital Sales Jobs | Fresh Graduate Jobs Karachi | Internship to Job OpportunityApply Now:Career@gariparts.com WhatsApp: 0331-0074274Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

E-Commerce Executive / Shopify & Marketplace Assistant (Freshers Welcome)

Scaleup Connect

E-commerce Support ManagerLocation: Karachi Employment Type: Full-Time Work Mode: Onsite Working Days: Monday &ndash; Friday Working Hours: 6:00 PM &ndash; 3:00 AMRole OverviewWe are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.Key Responsibilities<ul><li>Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.</li><li>Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.</li><li>Coordinate with logistics teams to ensure timely order fulfillment and delivery.</li><li>Monitor marketplace performance metrics and seller ratings to maintain high operational standards.</li><li>Develop and implement process improvements to enhance efficiency and reduce operational costs.</li><li>Manage product sourcing initiatives including private-label product launches and supplier negotiations.</li><li>Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.</li><li>Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.</li><li>Lead, mentor, and develop the support team to ensure high performance and operational excellence.</li></ul>Required Skills &amp; Expertise<ul><li>Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.</li><li>Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.</li><li>Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.</li><li>Experience with inventory management systems and order management systems.</li><li>Knowledge of e-commerce industry regulations, safety standards, and quality control practices.</li><li>Ability to optimize workflows, reduce costs, and improve operational efficiency.</li><li>Experience managing teams, including training, mentoring, and performance management.</li></ul>Preferred Experience<ul><li>Experience in private-label product sourcing and product launches.</li><li>Proven track record of increasing sales and improving marketplace performance.</li><li>Familiarity with digital advertising platforms and marketplace marketing tools.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working hours?</li></ul>Work Location: In person

E-commerce Support Manager

Naeem Enterprise

Product Development &amp; Merchandising ManagerCompany: Cotton DimplesLocation: SITE Area, KarachiJob Type: Full-TimeReporting To: CEOAbout Cotton DimplesCotton Dimples is a fast-growing, omni-channel baby and toddler clothing brand with retail presence in Karachi and Lahore and a strong e-commerce footprint. We specialize in thoughtfully designed, high-quality apparel and accessories for newborns to young children, blending comfort, functionality, and style.We are now looking for a Product Development &amp; Merchandising Manager to take full ownership of product development &mdash; from design alignment to sourcing, feasibility, and handover to production.Role OverviewThis role is responsible for end-to-end product development and merchandising execution &mdash; ensuring that every product is commercially viable, operationally feasible, and ready for smooth production handover.The ideal candidate will:Take ownership of product feasibility, costing, and sourcingEnsure production readiness across all articlesDrive timelines and coordination across teamsKey ResponsibilitiesProduct DevelopmentManage the product lifecycle from design handover to production readinessWork closely with designers, pattern masters, and production teams to finalize fits, fabrics, trims, and finishesEnsure product functionality (baby-friendly features, comfort, durability) is maintainedFeasibility &amp; Costing OwnershipEvaluate product feasibility in terms of production capability, cost, and timelinesDevelop and manage costing sheets ensuring target margins are achievedOptimize designs where required to balance aesthetics with commercial viabilitySourcing &amp; ProcurementIdentify, develop, and manage vendors for fabrics, trims, and accessoriesNegotiate pricing, timelines, and quality standards with suppliersEnsure consistent material availability aligned with development timelinesProduction Readiness &amp; HandoverEnsure all styles are fully developed, approved, and ready for bulk productionCoordinate with production teams for smooth handover of finalized stylesMaintain timelines to ensure adherence to launch calendarsMerchandising &amp; Performance TrackingMonitor product performance (sell-through, margins, inventory turnover)Provide inputs for replenishment, markdowns, and future product planningWork closely with retail and e-commerce teams to align product availabilityCross-Functional CoordinationAlign with marketing, retail, and e-commerce teams for product launchesEnsure accurate product information is shared for listings and campaignsIdeal Candidate Profile5&ndash;8 years of experience in product development, merchandising, or sourcing (preferably in apparel or kidswear)Strong understanding of garment construction, fabrics, and production processesProven experience in vendor management and sourcingStrong commercial mindset with ability to balance design and profitabilityExcellent organizational and project management skillsHands-on, ownership-driven, and detail-orientedExperience in baby/toddler or fashion retail is a strong plusWhat We OfferDirect reporting to CEO with high ownership roleFast-paced, high-growth retail and e-commerce environmentOpportunity to build and structure product systems from scratchCompetitive salary based on experienceHow to ApplyApply via Indeed or send your CV to cottondimplespk@gmail.comSubject Line: Product Development &amp; Merchandising Manager &ndash; Cotton DimplesJob Type: Full-timeWork Location: In person

Product Development & Merchandising Manager

JOFA Group

We are hiring Performance Marketer:Key Responsibilities: <ul><li>Develop, execute, and manage performance campaigns across Meta (Facebook/Instagram), Google (Search, Display, YouTube), and TikTok Ads.</li><li>Plan media budgets, targeting, and bidding strategies to achieve defined ROAS and sales goals.</li><li>Continuously test creatives, audiences, and placements to optimize performance.</li><li>Collaborate with the creative and content teams to develop high-performing ad copies and visuals aligned with brand tone</li><li>Monitor daily campaign performance and adjust strategies for maximum efficiency.</li><li>Track key KPIs &mdash; CTR, CPC, CPA, ROAS, conversion rate, and AOV.</li><li>Implement data-driven decisions to scale winning campaigns and pause underperforming ones.</li><li>Use A/B testing to optimize landing pages, ad creatives, and audience segments</li><li>Coordinate with e-commerce and web operations teams to ensure product visibility, campaign readiness, and landing page optimization.</li><li>Support seasonal campaigns, new collection launches with targeted ad strategies.</li><li>Suggest retargeting and remarketing strategies for repeat customers.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of proven experience in digital performance marketing (fashion e-commerce experience preferred).</li><li>Expertise in:</li><li>Meta Ads Manager</li><li>Google Ads</li><li>TikTok Ads Manager</li><li>Google Analytics &amp; Google Tag Manager</li><li>Strong command of ROAS, CAC, CPA, and attribution models.</li><li>Familiarity with Shopify e-commerce platform is a plus.</li></ul>Work Location: In person

Performance Marketer

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