customer success specialist Jobs in Lahore

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customer support specialist Jobs in Lahore

customer support specialist

product support specialist

Podium

<div>
 At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
 
 
 Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes&rsquo; Next Billion Dollar Startups, Forbes&rsquo; Cloud 100, the Inc. 5000, and Fast Company&rsquo;s World&rsquo;s Most Innovative Companies.
 
 
 At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
 
 
 Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!
 
 
 People who thrive in this role are curious and creative; they&rsquo;re driven by empowering others to be successful. They&rsquo;re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.
 
 
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
 </li>
 <li>
 You will deliver a &ldquo;human-first&rdquo; experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
 </li>
 <li>
 You will become an expert in Podium products, both at a technical and customer use-case level.
 </li>
 <li>
 You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
 </li>
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 You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
 </li>
 <li>
 You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!
 
 
 </li>
 </ul>
 
 General terms of contract fulfillment:
 
 
 
 <ul>
 <li>
 Ticket Resolution + Case Volume
 </li>
 <li>
 Customer Satisfaction + Quality of Customer Interactions
 
 
 </li>
 </ul>
 
 What experience you should have:
 
 
 
 <ul>
 <li>
 MUST SPEAK ENGLISH FLUENTLY
 </li>
 <li>
 Must be geographically based in Lahore, Pakistan
 </li>
 <li>
 Must be available to work onsite at our Lahore office location
 </li>
 <li>
 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you&rsquo;ve influenced customers for the better
 </li>
 <li>
 Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
 </li>
 <li>
 Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
 </li>
 <li>
 The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
 </li>
 <li>
 Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
 </li>
 <li>
 You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
 </li>
 <li>
 You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)
 
 
 </li>
 </ul>
 
 What you should know:
 
 
 
 <ul>
 <li>
 Must be available to provide the services within U.S. business hours
 </li>
 </ul>
</div>

Product Support Specialist (Lahore, Pakistan)

HR Force International

<ul><li>Understand and analyze B2B product workflows, user behavior, and feature performance.</li><li>Support Product Managers in documenting requirements, preparing use cases, and validating new features.</li><li>Perform data analysis to identify trends, issues, and opportunities for improvement. Run SQL and MongoDB queries to validate data and ensure product accuracy.</li><li>Use Python (even at a basic level) to automate repetitive tasks, clean data, or test APIs. Prepare product reports, insights, dashboards, and competitor research.</li><li>Perform detailed QC &amp; attention-to-detail checks on product features before and after release. Collaborate with Engineering and QA teams in a fast-paced release cycle. Take ownership of diverse tasks, including documentation, testing, analysis, and research.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Technical Product Data Analyst – Associate Level

Contour Software

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour:
 
 
 
 
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 
 
 
 Division:
 
 
 
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 
 
 
 Division Link:
 
 https://www.jonasclub.com/
 
 
 
 
 The Role:
 
 
 
 
 We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 
 Requirements:
 
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
 <ul>
 <li>
 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
 <li>
 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
 </li>
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 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
 </li>
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 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
 </li>
 <li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
 <li>
 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
 </li>
 <li>
 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
 </li>
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 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
 </li>
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 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
 </li>
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 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
 </li>
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 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
 </li>
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 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
 </li>
 </ul>
 
 
 Technical Proficiency:
 
 
 
 
 <ul>
 <li>
 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
 </li>
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 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
 </li>
 <li>
 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
 </li>
 <li>
 Understanding of VMware or Hyper-V is a plus is an asset
 </li>
 <li>
 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Experience in software support, hospitality, club operations, or similar industries is highly desirable
 </li>
 <li>
 3-5+ years in technical support, customer service, or helpdesk environments
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or a related discipline
 </li>
 <li>
 Familiarity with ticketing systems and support platforms
 </li>
 <li>
 Knowledge of basic accounting concepts
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 Client Focus &ndash; A service-first mindset with empathy and accountability
 </li>
 <li>
 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
 </li>
 <li>
 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
 </li>
 <li>
 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 
 Work Schedule &amp; Availability:
 
 
 
 
 <ul>
 <li>
 Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
 </li>
 <li>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
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 Parents Medical Coverage
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 <li>
 Provident Fund
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 <li>
 Employee Performance-based bonuses
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 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
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 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
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 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Product Support Technician

Nextic Industries

Key Responsibilities:<ul><li>Act as a technical bridge between customers and the R&amp;D/production teams to support new product development.</li><li>Understand customer requirements, market trends, and application needs to propose suitable product solutions.</li><li>Present product capabilities, technical specifications, and sample options to clients.</li><li>Coordinate with the R&amp;D team to develop customized products and ensure feasibility of designs.</li><li>Identify new business opportunities based on customer feedback, competitor analysis, and market insights.</li><li>Provide timely solutions to customer complaints related to product performance or technical issues.</li><li>Maintain detailed records of customer requirements, product developments, and project timelines.</li><li>Ensure smooth communication between customers, R&amp;D, production, and quality departments for project execution.</li></ul>Experience : At least 1 to 2 yearsMust have good spoken skills and excellent command at computer.Location : Gulberg LahoreGender : MaleJob Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

R & D Executive ( Sales)

ACE Union

JOB SUMMARY:We are looking for a Product Analyst to support data-driven decision-making and help enhance our digital products through insightful analysis and collaboration. In this role, you will analyse user behaviour, product performance, and operational data to uncover opportunities and guide product improvements. You will work closely with cross-functional teams to validate hypotheses, solve problems, and contribute to creating intuitive, user-focused digital experiences. The ideal candidate has strong analytical and communication skills, a product-focused mindset, and a basic understanding of UI/UX principles. Proficiency in SQL for data extraction and analysis, along with experience using Postman for API testing and validation, is essential for success in this role.KEY RESPONSIBITIES:1. Cross-Functional Product Support<ul><li>Support cross-functional teams (Product, Design, Development) in enhancing money transfer experience &amp; services.</li><li>Collaborate with UI/UX designers to help improve user experience across ACE's app and website.</li><li>Participate in sprint planning and assist in coordinating tasks with technical teams.</li></ul>2. User Journey Audits &amp; Testing<ul><li>Perform monthly audits of the app and website by executing key use cases, ensuring end-to-end reliability.</li><li>Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements.</li><li>Provide clear testing notes, captured issues, and recommendations to Product Specialist/Lead and IT teams.</li></ul>3. Data &amp; Behaviour Analysis<ul><li>Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks, and support optimisation initiatives</li><li>Review funnels to identify drop-offs, friction points, and areas for improvement.</li><li>Create user cohorts and segmented funnels to understand behavioural patterns.</li><li>Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and key journeys.</li></ul>4. Documentation &amp; Reporting<ul><li>Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under guidance of the Product Lead or Product Specialist.</li><li>Prepare, update, and maintain detailed use cases for all major product flows.</li><li>Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed.</li><li>Document research findings or behavioural insights where applicable to support product decision-making.</li></ul>5. Incident Logging &amp; Escalation<ul><li>Attend to user escalations raised by CX or other frontline teams by performing an initial review and documentation of issues.</li><li>Log and escalate product-related incidents promptly to the Product Specialist or Product Lead.</li><li>Coordinate with IT/QA teams as needed and support the resolution process by providing clear context, replication steps, and validation.</li></ul>6. Collaboration &amp; Coordination<ul><li>Collaborate with Compliance, CX, Marketing, and internal teams to gather feedback, understand user challenges, and support product-related initiatives.</li><li>Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and Product Lead.</li></ul>7. Product Research, Insights &amp; Innovation<ul><li>Conduct structured research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning.</li><li>Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements.</li><li>Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities.</li><li>Generate insight-driven recommendations for enhancements, new features, and optimisation experiments.</li><li>Validate hypotheses through user feedback, usability testing results, A/B tests, and funnel behaviour analysis.</li><li>Summarise key research findings and innovation opportunities for Product Lead/Specialist to support roadmap decisions.</li></ul>Skills and Competencies<ul><li>Analytical Thinking: Ability to interpret data and user behaviour to support product decisions.</li><li>Communication: Comfortable presenting ideas and findings to both technical and non-technical colleagues.</li><li>Team Collaboration: Works well in a team environment and enjoys cross-functional collaboration.</li><li>Problem Solving: Keen to investigate problems and suggest practical solutions.</li><li>Product Mindset: Enthusiastic about improving customer experience through digital products.</li><li>Basic UI/UX Understanding: A general awareness of good design and user-friendly digital journeys.</li><li>Proficiency with Postman for API testing and validation</li><li>Ability to write and execute SQL queries for data extraction and analysis</li></ul>Basic Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field.</li><li>Experience: 2 years in a product, business analysis, or tech-related role.</li><li>Bonus: Interest or exposure to fintech, remittance, or digital payment systems.</li></ul>Job Type: Full-timePay: Rs170,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current compensation package?</li><li>What is your expected salary?</li><li>Is it possible for you to commute daily to Gulberg-II Lahore, or to relocate to Lahore city for this job?</li><li>The shift timing connected with the role is 01 PM PST to 10 PM PST. Is it feasible for you to work in these timings?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Do you speak English Proficiently ? (Required)</li></ul>Work Location: In person

Product Analyst

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary
 
 
 
 We are looking for a Product Analyst to support the enhancement of ACE&rsquo;s digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.
 
 
 
 Key Responsibilities
 
 
 
 
 Cross-Functional Product Support
 
 
 
 <ul>
 <li>
 Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services
 </li>
 <li>
 Collaborate with UI/UX designers to improve user experience across ACE's app and website
 </li>
 <li>
 Participate in sprint planning and assist in coordinating tasks with technical teams
 
 
 </li>
 </ul>
 
 User Journey Audits and Testing
 
 
 
 <ul>
 <li>
 Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability
 </li>
 <li>
 Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements
 </li>
 <li>
 Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams
 
 
 </li>
 </ul>
 
 Data and Behaviour Analysis
 
 
 
 <ul>
 <li>
 Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives
 </li>
 <li>
 Review funnels to identify drop-offs, friction points, and areas for improvement
 </li>
 <li>
 Create user cohorts and segmented funnels to understand behavioural patterns
 </li>
 <li>
 Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys
 
 
 </li>
 </ul>
 
 Documentation and Reporting
 
 
 
 <ul>
 <li>
 Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist
 </li>
 <li>
 Prepare, update, and maintain detailed use cases for all major product flows
 </li>
 <li>
 Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed
 </li>
 <li>
 Document research findings or behavioural insights to support product decision-making
 
 
 </li>
 </ul>
 
 Incident Logging and Escalation
 
 
 
 <ul>
 <li>
 Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues
 </li>
 <li>
 Log and escalate product-related incidents promptly to the Product Specialist or Product Lead
 </li>
 <li>
 Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation
 
 
 </li>
 </ul>
 
 Collaboration and Coordination
 
 
 
 <ul>
 <li>
 Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives
 </li>
 <li>
 Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead
 
 
 </li>
 </ul>
 
 Product Research, Insights, and Innovation
 
 
 
 <ul>
 <li>
 Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning
 </li>
 <li>
 Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements
 </li>
 <li>
 Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities
 </li>
 <li>
 Generate insight-driven recommendations for enhancements, new features, and optimisation experiments
 </li>
 <li>
 Validate hypotheses through user feedback, usability testing, A/B tests, and funnel behaviour analysis
 </li>
 <li>
 Summarise key research findings and innovation opportunities for the Product Lead or Specialist to support roadmap decisions
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Analytical thinking: Ability to interpret data and user behaviour to support product decisions
 </li>
 <li>
 Communication: Comfort presenting ideas and findings to technical and non-technical colleagues
 </li>
 <li>
 Team Collaboration: Works well in a team environment and enjoys cross functional collaborations
 </li>
 <li>
 Problem Solving: Keen to investigate problems and suggest practical solutions.
 </li>
 <li>
 Product Mindset: Enthusiastic about improving customer experience through digital products
 </li>
 <li>
 Basic UI/UX Understanding: A general awareness of good design and user friendly digital journeys
 </li>
 <li>
 Proficiency with Postman for API testing and validation
 </li>
 <li>
 Ability to write and execute SQL queries for data extraction and analysis
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field
 </li>
 <li>
 02 years of experience in a product, business analysis, or tech-related role
 </li>
 <li>
 Additional benefit for candidates with an interest or exposure to fintech, remittance, or digital payment systems
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Speak Easy Marketing PVT LTD

Company DescriptionShahCo Medical Pvt. Ltd., based in Lahore, started as a distributor of a limited range of medical products and has quickly become one of the prominent companies in Pakistan. ShahCo's vision is to be recognized as one of the top Bio-Medical Engineering Solution Providers in the country, with a focus on technical development and advancements. The company is committed to providing innovative equipment and services to help healthcare providers better serve their patients.Position: Product SpecialistShahCo Medical Pvt. Ltd., a leading name in the medical equipment and healthcare solutions industry, is looking for a Product Specialist to join our growing team. The ideal candidate will be responsible for supporting product knowledge, demonstrations, customer training, and market development.Key Responsibilities:<ul><li>Provide product demonstrations and technical support to clients.</li><li>Assist sales teams with product knowledge and presentations.</li><li>Conduct training sessions for customers and internal teams.</li><li>Maintain strong product expertise and stay updated with industry trends.</li><li>Build and manage relationships with healthcare professionals.</li><li>Support business development activities and meet assigned targets.</li></ul>Requirements:<ul><li>1&ndash;3 years of relevant experience in medical devices or healthcare products.</li><li>Education: Pharmacist (Pharm-D), MIT Engineer, or Biotechnologist.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to understand technical product details.</li><li>Willingness to travel (if required).</li></ul>&lrm;What We Offer:<ul><li>&lrm;Competitive salary and travel allowances.</li><li>&lrm;Opportunity to work with cutting-edge interventional technologies.</li><li>&lrm;Platform to engage with leading physicians and healthcare institutions.</li><li>&lrm;A role that blends clinical practice, training, and strategic contribution.</li></ul>&lrm;To Apply:&lrm;Send your CV, cover letter, and a brief list of relevant procedures performed to:&lrm;HR@shahco.net&lrm;&lrm;Join us in transforming patient care through innovation and clinical excellenceJob Type: Full-timeWork Location: In person

Product Specilaist

Explore 2189+ Product support specialist in Lahore this December. Find roles across top companies and apply now to boost your career.

2189 product support specialist jobs IN Lahore

Product Support Specialist (Lahore, Pakistan)

Technical Product Data Analyst – Associate Level

Product Support Technician

R & D Executive ( Sales)

Product Analyst

Product Analyst

Product Specilaist