customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer success specialist Jobs in Lahore

customer success specialist

customer support executive Jobs in Lahore

customer support executive

product support specialist

vFairs

<div>
 
 About Us
 
 
 
 
 Come Learn &amp; Grow With us
 
 
 
 Unicorn Technology
 
 
 We&rsquo;re top-rated on G2 and Capterra with over 1000+ reviews by our amazing customers. We're pioneers of innovation and transparency and that shows with the type of technology we offer.
 
 
 A Diverse Team
 
 
 vFairs' diverse workforce brings contributors from all over the world, each person having their own skills and unique experiences.
 
 
 Serving Our Communities
 
 
 We go by the principle &ldquo;No enterprise can be more successful than goodness&rdquo;, and hence all employees are entitled to 2 days of paid leave a year to serve a social service to their local or global community through volunteerism.
 
 
 Green And Global - We Walk the Walk
 
 
 In 2022, we launched our Green and Global campaign where we make it a priority to lower both our and our customer&rsquo;s carbon footprint. All of our policies follow the guidelines of our G&amp;G initiative and we partner with OneTreePlanted to ensure that we return to the Earth what we may take.
 
 
 What does being part of the vForce team look like?
 
 
 An environment of inclusivity, innovation, accountability, and transparency with absolutely no ceiling on how high you fly with us!
 
 
 Learn and Grow
 
 
 At vFairs, we understand the value of achieving your next career goal and while we fully anticipate that you will never want to leave, we also want to be your #1 fan and ambassador when it comes to your dreams; we will act as your career coach as well to set you on the right path.
 
 
 We are building a team of Product Support Specialists who will provide Tier 1 support to our enterprise customers. This team will be responsible for resolving customer queries across multiple channels, collaborating with development teams, and identifying opportunities to improve our product, processes, and customer experience. This is an
 
 onsite
 
 position with working hours from
 
 12:00 PM to 9:00 PM PKT.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Customer Support &amp; Ticket Management
 </li>
 <li>
 Receive and respond to support queries via chat, email, and phone calls .
 </li>
 <li>
 Acknowledge and manage tickets generated by software users, ensuring timely resolutions.
 </li>
 <li>
 Schedule and conduct customer support meetings when requested.
 </li>
 <li>
 Log phone-based issues into the ticketing system and follow up until resolution.
 </li>
 <li>
 Issue Resolution &amp; Collaboration
 </li>
 <li>
 Troubleshoot and resolve issues by analyzing backend systems and applying necessary changes/configurations.
 </li>
 <li>
 Engage with the development team for escalations and deeper technical fixes.
 </li>
 <li>
 Communicate effectively with customers to close the loop on resolutions.
 </li>
 <li>
 Product &amp; Process Improvement
 </li>
 <li>
 Track and analyze support queries to identify recurring issues and trends.
 </li>
 <li>
 Prepare reports with insights and recommendations for the product team .
 </li>
 <li>
 Contribute to side projects that focus on product improvements, process optimization, and enhanced customer experiences.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills (both written and verbal).
 </li>
 <li>
 Analytical mindset with problem-solving abilities.
 </li>
 <li>
 Basic technical knowledge and comfort with backend systems.
 </li>
 <li>
 Ability to collaborate effectively across teams (customers, developers, product managers).
 </li>
 <li>
 Customer-first attitude with proactive thinking.
 </li>
 </ul>
</div>

Product Support Specialist

Abyan Capital

<div>We're Hiring: Associate Product Support Engineer &ndash; Fintech 
 
Location: Gulberg III, Lahore
Experience: 6 months &ndash; 1 year
Are you a software engineer who wants to build a career in product support? This is your opportunity to join a product-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems, and work closely with engineering teams to ensure seamless product performance. Females are Encouraged to Apply.
What You'll Do:
&#10004; Troubleshoot and resolve product/application issues by analyzing logs, queries, and metrics 
&#10004; Support production systems, assist in incident management, and help restore services quickly 
&#10004; Identify recurring problems and collaborate with engineering teams to implement long-term fixes 
&#10004; Build and maintain automation scripts/tools to optimize support workflows and diagnostics 
&#10004; Document solutions and contribute to knowledge base and runbooks for quicker resolutions
What We're Looking For:
&#10004; Software development background (hands-on with Python, Bash, PHP, or similar) 
&#10004; Familiarity with automation testing (frameworks/tools for QA/testing) 
&#10004; Solid understanding of databases and SQL (PostgreSQL preferred). Experience with the Linux command line is a plus. &#10004; Familiarity with web applications, APIs, and microservices 
&#10004; Strong problem-solving and communication skills 
&#10004; 6 months &ndash; 1 year of relevant experience (junior-level dev/testing roles acceptable)
Why Build Your Career With Us?
Provident Fund, Medical Insurance &amp; EOBI 
Annual Bonus + Leaves Encashment 
Learn from senior engineers in a growth-focused, innovative fintech culture 
Fun recreational activities and team events 
Work on real fintech products and grow into a specialist support/engineering role</div>

Associate Product Support Engineer ( Onsite)

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Key Responsibilities: 
<ul>
<li>Act as a primary technical contact for product support issues.</li>
<li>Troubleshoot, diagnose, and resolve software, integration, and configuration problems.</li>
<li>Collaborate with engineering and QA teams to escalate and resolve critical issues.</li>
<li>Document solutions, create knowledge base articles, and improve support processes.</li>
<li>Monitor system performance, conduct root cause analysis, and recommend product improvements.</li>
<li>Handle client communication, provide timely updates, and ensure SLAs are met.</li>
<li>Work closely with product and development teams for feature requests and enhancements.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or related field.</li>
<li>2–4 years of experience in product/application support (preferably SaaS-based).</li>
<li>Strong troubleshooting skills in Linux environments, databases (MySQL/PostgreSQL), and APIs.</li>
<li>Familiarity with web technologies, RESTful services, and cloud environments.</li>
<li>Experience with ticketing & project management tools (ClickUp, Jira, Zendesk).</li>
<li>Excellent communication skills for handling technical and non-technical stakeholders.</li>
<li>Ability to work in a fast-paced, global product-based environment.</li>
</ul>

Mid-Level Product Support Engineer

Customer Success Engineer

Speak Easy Marketing PVT LTD

Company DescriptionShahCo Medical Pvt. Ltd., based in Lahore, started as a distributor of a limited range of medical products and has quickly become one of the prominent companies in Pakistan. SHAHCO' s vision is to be recognized as one of the top Bio-Medical Engineering Solution Providers in the country, with a focus on technical development and advancements. The company is committed to providing innovative equipment and services to help healthcare providers better serve their patients.Role DescriptionThis is a full-time on-site role for a Product Specialist at ShahCo Medical Pvt. Ltd. in Islamabad. The Product Specialist will be responsible for tasks such as product demonstrations, customer training, sales support, and providing technical expertise to clients. They will collaborate with internal teams to enhance product offerings and support customer needs.&lrm;Key Responsibilities:<ul><li>Conduct daily market visits to generate leads and identify new business opportunities.</li><li>Deliver product demonstrations and technical presentations to hospitals, clinics, and healthcare institutions.</li><li>Prepare and manage technical documentation, including competitive analysis and product comparisons.</li><li>Collaborate with internal teams on RFQs, budget proposals, and tender submissions.</li><li>Build and maintain strong relationships with end-users, biomedical teams, and procurement departments.</li><li>Oversee order execution, ensure timely deliveries, and manage after-sales follow-ups.</li><li>Maintain up-to-date records of all activities, leads, and client interactions in the company CRM system.</li><li>Contribute to market intelligence, competitor benchmarking, and strategic product positioning.</li></ul>Ideal Candidate Profile:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering or a related healthcare/science field.</li><li>3 years of experience in the Medical device industry, preferably with exposure to Radiology, Imaging Modalities, or Operating Room equipment.</li><li>Excellent presentation, documentation, and client engagement skills.</li><li>Familiarity with tender procedures and institutional sales processes.</li><li>Proactive, self-motivated, and a strong team player with a solution-oriented mindset.</li></ul>&lrm;What We Offer:<ul><li>&lrm;Competitive salary and travel allowances.</li><li>&lrm;Opportunity to work with cutting-edge interventional technologies.</li><li>&lrm;Platform to engage with leading physicians and healthcare institutions.</li><li>&lrm;A role that blends clinical practice, training, and strategic contribution.</li></ul>&lrm;To Apply:&lrm;Send your CV, cover letter, and a brief list of relevant procedures performed to:&lrm;HR@shahco.netJob Type: Full-timeWork Location: In person

Bio Medical Engineer

BB Holdings

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist

Explore 1984+ Product support specialist in Lahore this October. Find roles across top companies and apply now to boost your career.