captain - saudi talent

head of projects – excellent career opportunity at siemens saudi arabia Jobs in Mecca

projects senior sales engineer - saudi arabia/jeddah Jobs in Mecca

projects senior sales engineer saudi arabia jeddah

Siemens

<div>
 Projects Senior Sales Engineer &ndash; Jeddah, Saudi Arabia
 
 
 Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupants&rsquo; intuitive buildings which are comfortable, safe, secure and energy efficient.
 
 
 Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
 
 
 Join our Smart Infrastructure, Electrical Products Department as a Projects Senior Sales Engineer and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
 
 
 
 Your Role &ndash; International, Challenging and Future-Oriented!
 
 
 
 In this role you will have the chance to join our Electrical Products team and be part of our success story in the Middle East based in Jeddah, Saudi Arabia. Your main responsibilities and experience shall cover the following:
 
 
 <ul>
 <li>
 Achieve the sales KPIs assigned to different sales channels.
 </li>
 <li>
 Maximize market exploitation for Siemens LV products and systems.
 </li>
 <li>
 Keep advanced knowledge on LV market segments, potentials, pricing, competitors, and applications.
 </li>
 <li>
 Promote competitive edges of products portfolio over competition.
 </li>
 <li>
 Support back-office team in offers &amp; orders processing.
 </li>
 <li>
 Establish productive, professional relationships with key personnel in assigned accounts.
 </li>
 <li>
 Proactively assess, clarify &amp; validate partner account needs on an ongoing basis.
 </li>
 <li>
 Support the product marketing activities to satisfy the market needs &amp; demand.
 </li>
 <li>
 Support launch of new products for control &amp; power distribution applications.
 </li>
 <li>
 Conduct quantitative analysis to determine market size and share for various Siemens businesses; update and maintain data regularly.
 </li>
 <li>
 Collect and analyze market intelligence regularly to identify industry trends, competitive dynamics, and customer requirements.
 </li>
 <li>
 Build and develop relationships with Consultants, Contractors, Developers, End Users, and promote visibility of Siemens to local networks.
 </li>
 <li>
 Actively drive the projects with all stakeholders through the whole sales process.
 </li>
 <li>
 Develop projects pipeline for Siemens and channel partners and ensure right selection and solution.
 </li>
 <li>
 Support customers in evaluation and definition of Siemens products&rsquo; technology and constraints.
 </li>
 <li>
 Support products&rsquo; approval and prequalification processes with the teams concerned.
 
 
 </li>
 </ul>
 
 Your Qualifications and Skills &ndash; Digital and Solid!
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Relevant Engineering.
 </li>
 <li>
 (5 &ndash; 10) years of experience in a similar role.
 </li>
 <li>
 Strong sales and marketing background on low voltage products and systems.
 </li>
 <li>
 Strong ability for working in a team environment as a team player and a team leader.
 </li>
 <li>
 Critical and strategic thinking along with high product and market analysis skills.
 </li>
 <li>
 Strong presentation skills and market intelligence knowledge.
 </li>
 <li>
 Professional experience in channel partners business in Low Voltage, power, and control products.
 </li>
 <li>
 Fluent written and spoken English.
 
 
 </li>
 </ul>
 
 What else do you need to know?
 
 
 
 As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&rsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process
</div>

Projects Senior Sales Engineer - Saudi Arabia/Jeddah

Novotel Hotels

<div>
 
 Company Description
 
 
 
 Accor Novotel is a leading hospitality company known for its
 
 people-first culture
 
 and commitment to service excellence. Guided by the
 
 Heartist philosophy
 
 , the company values care, respect, and authenticity in everything it does.
 
 
 Accor Novotel strongly invests in
 
 employee development
 
 , offering global learning platforms and clear career pathways that support continuous growth. With a focus on
 
 diversity, inclusion, ethical standards, and operational excellence
 
 , Accor Novotel provides a supportive and structured environment where employees feel empowered, engaged, and proud to work.
 
 
 
 Job Description
 
 
 
 We are seeking a dynamic and experienced Human Resources Manager to join our team in Makka al-Mukarrama, Saudi Arabia. The ideal candidate will lead our HR department, developing and implementing strategic HR initiatives that align with our organization's goals and values.
 
 
 <ul>
 <li>
 Oversee all HR functions, including recruitment, onboarding, training, and employee relations
 </li>
 <li>
 Develop and implement HR policies and procedures to ensure compliance with Saudi labor laws and regulations
 </li>
 <li>
 Manage performance evaluation processes and provide guidance to department heads
 </li>
 <li>
 Lead talent acquisition and retention strategies to attract and retain top talent
 </li>
 <li>
 Administer employee benefits programs and ensure competitive compensation packages
 </li>
 <li>
 Facilitate conflict resolution and maintain a positive work environment
 </li>
 <li>
 Collaborate with senior management to align HR strategies with organizational objectives
 </li>
 <li>
 Implement and maintain HRIS and other HR-related systems
 </li>
 <li>
 Develop and conduct training programs to enhance employee skills and performance
 </li>
 <li>
 Stay updated on HR trends and best practices to continuously improve HR processes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or related field
 </li>
 <li>
 5+ years of progressive HR management experience
 </li>
 <li>
 Professional HR certification (e.g., SHRM-CP, PHR) preferred
 </li>
 <li>
 Proficiency in HR management software and Microsoft Office Suite
 </li>
 <li>
 Strong knowledge of Saudi labor laws and regulations
 </li>
 <li>
 Experience working in a multinational or diverse work environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Proven ability to develop and implement HR strategies and policies
 </li>
 <li>
 Strong problem-solving and conflict resolution skills
 </li>
 <li>
 Demonstrated experience in talent acquisition, retention, and performance management
 </li>
 <li>
 Ability to maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Familiarity with local cultural norms and business practices in Saudi Arabia
 </li>
 <li>
 Fluency in English; Arabic language skills highly desirable
 </li>
 </ul>
</div>

Human Resources Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26010462
 
 
 
 Job Category
 
 Finance &amp; Accounting
 
 
 
 Location
 
 Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 ที่แมริออท อินเตอร์เนชั่นแนล เรามุ่งมั่นทุ่มเทในการเป็นนายจ้างผู้มอบโอกาสที่เท่าเทียมกัน โดยยินดีต้อนรับและมอบการเข้าถึงโอกาสให้กับทุกคน เราเสริมสร้างสภาพแวดล้อมที่ให้ความสำคัญและเฉลิมฉลองภูมิหลังที่ไม่เหมือนใครของพนักงานของเราอย่างจริงจัง จุดแข็งที่สุดของเราคือการผสมผสานอันหลากหลายของวัฒนธรรม ความสามารถ และประสบการณ์ของพนักงาน เราให้คำมั่นในการไม่เลือกปฏิบัติในทุกพื้นฐานที่ได้รับการคุ้มครอง ซึ่งรวมถึงความทุพพลภาพ สถานภาพทหารผ่านศึก หรือพื้นฐานอื่นๆ ซึ่งได้รับการคุ้มครองโดยกฎหมายที่บังคับใช้
 
 
 
 ที่ Courtyard เรามุ่งมั่นที่จะตอบสนองความต้องการของผู้เดินทางให้ดียิ่งขึ้นทั่วโลก สิ่งนี้เป็นแรงบันดาลใจในการสร้างโรงแรมแห่งแรกที่ออกแบบสำหรับผู้เดินทางเพื่อธุรกิจโดยเฉพาะ และคือเหตุผลที่ประสบการณ์การเข้าพักที่ Courtyard มอบความพึงพอใจให้ผู้เข้าพักของเราในวันนี้ ไม่ว่าจะเป็นการเดินทางเพื่อจุดประสงค์ใด เรากำลังมองหาผู้ร่วมงานที่มุ่งมั่นซึ่งมีใจรักในการมอบประสบการณ์สุดพิเศษเหนือระดับแก่ผู้เข้าพัก ร่วมเป็นส่วนหนึ่งในทีมเล็กๆ แต่มีความมุ่งมั่นทะเยอทะยาน รักการเรียนรู้และพัฒนาตนเองอยู่เสมอ พร้อมทั้งส่งเสริมการสร้างความสุขในการทำงาน
 
 
 การร่วมงานกับ Courtyard หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International
 
 ซึ่งเป็น
 
 ที่ที่คุณจะทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ
 
 เริ่มต้น
 
 เป้าหมายของคุณ
 
 เป็นส่วนหนึ่ง
 
 ของทีมงานระดับโลกที่มีความเป็นเลิศ และ
 
 เป็น
 
 ตัวคุณในเวอร์ชันที่ดีที่สุด
</div>

Supervisor-Accounting

<div>
 
 Job Title:
 
 Head of Projects &ndash; Excellent career opportunity at Siemens Saudi Arabia
 
 
 
 Location
 
 : Jeddah, KSA
 
 
 
 Introduction:
 
 
 
 Siemens&rsquo; Smart Infrastructure integrates Digital Power Distribution and Building Infrastructure technologies to create energy-efficient, secure, and intuitive environments. Through innovative digital solutions, Siemens supports sustainability, community progress, and customer success.
 
 
 Join us as the Head of Projects in Smart Infrastructure Electrification and Automation to drive impactful change and shape the future of tomorrow.
 
 
 
 Your Role &ndash; International, Challenging, and Future-Oriented!
 
 
 
 <ul>
 <li>
 As the Head of Projects, you will lead and manage a team of Project Managers across Siemens&rsquo; portfolio, including Switchgear, Protection Control, SAS, and Turnkey Solutions. You will ensure the most effective utilization of your team, overseeing their daily responsibilities, project assignments, and team coordination.
 </li>
 <li>
 You will be responsible for overseeing and optimizing team utilization, ensuring the team is effectively resourced according to business needs. This includes leading resource management mechanisms to boost productivity and billability of both internal and external resources.
 </li>
 <li>
 Take full control of project execution, ensuring timely delivery, quality standards, and financial performance. You will participate in project review meetings, identifying and taking corrective actions for project deficiencies, and ensuring milestones are met.
 </li>
 <li>
 You will provide execution risk and opportunity reports for discussion with leadership, ensuring corrective and preventive actions are implemented to mitigate business risks while optimizing project outcomes.
 </li>
 <li>
 Use your experience to continuously refine project delivery practices, improving resource management processes and functions. You will summarize lessons learned from completed projects, provide feedback, and collaborate with management to enhance operational efficiency.
 </li>
 <li>
 You will oversee the claim and change order management process, ensuring that changes to the scope of delivery, prices, deadlines, and other contractual agreements are handled in line with Siemens standards.
 </li>
 <li>
 Ensure adherence to PM@Siemens guidelines and EHS standards for all site activities, working with Project Managers to maintain operational excellence and safety across all projects.
 </li>
 <li>
 Lead reviews with Practice Leadership, resolve conflicts, and drive continuous improvements. Provide strategic insights into project operations, business efficiency, and resource utilization.
 </li>
 <li>
 Manage project financials to ensure that revenue realization, project margins, NCC avoidance, and staff productivity are in line with company forecasts and budgets.
 </li>
 <li>
 Supervise the staffing of resources across projects, manage external contractors, and oversee the approval of purchase orders for external needs. Ensure that team members receive the necessary technical training and skill updates to meet the demands of current and future projects.
 
 
 </li>
 </ul>
 
 Your Qualifications and Skills &ndash; Digital and Solid!
 
 
 
 <ul>
 <li>
 A degree in Electrical Engineering or related field from a reputable institution.
 </li>
 <li>
 15-20 years of experience managing large-scale, complex projects, especially in Switchgear, Protection Control, SAS, and Turnkey Solutions. A proven track record of leading cross-functional teams to deliver projects on time and within budget is essential.
 </li>
 <li>
 PMP or PM@Siemens certification is required.
 </li>
 <li>
 Experience leading diverse teams, managing resource allocation, and ensuring optimal utilization of internal and external resources.
 </li>
 <li>
 Fluent in English (Arabic is a plus) with excellent communication skills to engage with leadership, clients, and project teams.
 </li>
 <li>
 Experience managing risk and change orders, along with strong analytical skills to oversee project financials, margins, cost control, and performance reporting.
 </li>
 <li>
 Ability to thrive in dynamic, entrepreneurial environments and navigate ambiguity to drive project success.
 
 
 </li>
 </ul>
 
 What else do you need to know?
 
 
 
 As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process
</div>

Head of Projects – Excellent career opportunity at Siemens Saudi Arabia

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26011546
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le M&eacute;ridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia, 13700VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26010616
 
 
 
 Job Category
 
 Engineering &amp; Facilities
 
 
 
 Location
 
 Le M&eacute;ridien Towers Makkah, Kudai Road, Makkah, Saudi Arabia, Saudi Arabia, 21955VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Property Operations and Engineering Budgets
 
 
 
 <ul>
 <li>
 Supervises Engineering in the absence of the Director of Engineering.
 </li>
 <li>
 Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
 </li>
 <li>
 Maintains and operates equipment at optimum effectiveness, efficiency and safety.
 </li>
 <li>
 Establishes and manages an effective rooms maintenance program.
 </li>
 <li>
 Ensures compliance with all Engineering departmental policies, standards and procedures.
 </li>
 <li>
 Manages department's controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Select and order or purchase new equipment, supplies, and furnishings.
 </li>
 <li>
 Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
 </li>
 <li>
 Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
 </li>
 <li>
 Supervises the day to day operations of Engineering.
 
 
 </li>
 </ul>
 
 Maintaining Property Standards
 
 
 
 <ul>
 <li>
 Maintains accurate logs and records as required.
 </li>
 <li>
 Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Handles guest problems and complaints effectively.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Helps establish priorities for total property maintenance needs.
 </li>
 <li>
 Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Provides feedback to employees based on observation of service behaviors.
 </li>
 <li>
 Supervises employee's ability to execute departmental and property emergency procedures.
 </li>
 <li>
 Reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Solicits employee feedback.
 </li>
 <li>
 Helps ensure regulatory compliance to facility regulations and safety standards.
 </li>
 <li>
 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Chief Engineer I

recruitlytics LLC

<div>
 We&rsquo;re looking for a
 
 Work From Home Customer Service Representative (Full-Time)
 
 to support customers across the
 
 UAE and Saudi Arabia
 
 . This role is a mix of customer communication, problem-solving, and day-to-day account support. You&rsquo;ll be the first point of contact for people reaching out with questions, concerns, or onboarding needs. The goal is simple: give every customer a smooth experience, provide accurate answers quickly, and keep internal records clean so the rest of the team always has the right context.
 
 
 This role is perfect for someone who enjoys structured tasks, clear processes, and helping people. You should be confident working independently, comfortable using online tools, and able to follow scripts while still sounding human and professional. You&rsquo;ll work on email, chat, and sometimes phone/WhatsApp support depending on the team&rsquo;s workflow and customer preferences in the region.
 
 
 What you&rsquo;ll do (daily tasks)
 
 
 
 Daily support operations
 
 
 
 <ul>
 <li>
 Log in and review new tickets, messages, and priority items.
 </li>
 <li>
 Respond to customer requests through email or live chat using a clear, friendly tone.
 </li>
 <li>
 Troubleshoot common issues: account access, login, profile updates, registration, verification, and general &ldquo;how-to&rdquo; questions.
 </li>
 <li>
 Identify customer intent quickly and respond with the exact next steps (not generic responses).
 </li>
 <li>
 Use templates and scripts, but personalize messages to match the customer&rsquo;s situation.
 
 
 </li>
 </ul>
 
 Phone/WhatsApp Support (when Required)
 
 
 
 <ul>
 <li>
 Handle inbound calls or WhatsApp messages when assigned.
 </li>
 <li>
 Confirm key details (name, email, request type) to avoid confusion and speed up resolution.
 </li>
 <li>
 Speak clearly and professionally, with patience and empathy even when customers are frustrated.
 </li>
 <li>
 If a call requires escalation, summarize the issue properly and route it to the correct person.
 </li>
 <li>
 Tag each conversation with the right category (billing, onboarding, verification, technical, general inquiry, etc.).
 </li>
 <li>
 Document the steps you took and the final resolution so the customer and team can reference it later.
 </li>
 <li>
 Follow up on open conversations so nothing gets stuck.
 </li>
 <li>
 Escalate technical or policy cases to the correct team with a clear summary and screenshots if needed.
 
 
 </li>
 </ul>
 
 Quality and process improvement
 
 
 
 <ul>
 <li>
 Track recurring issues and share patterns with the team (e.g., &ldquo;many users getting stuck on registration step 2&rdquo;).
 </li>
 <li>
 Suggest improvements to scripts, templates, FAQs, and onboarding instructions.
 </li>
 <li>
 Keep your pipeline clean: close resolved tickets, keep pending ones organized, and ensure every customer gets a response.
 
 
 </li>
 </ul>
 Performance expectations
 
 
 
 You Will Be Measured On
 
 
 
 <ul>
 <li>
 Response time and time to resolution
 </li>
 <li>
 Customer satisfaction and professionalism
 </li>
 <li>
 Accuracy of information provided
 </li>
 <li>
 Quality of documentation and internal notes
 </li>
 <li>
 Ability to manage multiple conversations and stay organized
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1+ year experience in customer service, customer support, chat/email support, or a related role
 </li>
 <li>
 Strong English communication (Arabic is a strong advantage for GCC support)
 </li>
 <li>
 Comfort with tools like spreadsheets, CRM/ticket systems, email platforms, and chat systems
 </li>
 <li>
 Ability to work from home with stable internet and a quiet workspace
 </li>
 <li>
 Strong attention to detail and ability to follow SOPs
 
 
 </li>
 </ul>
 Work details
 
 
 <ul>
 <li>
 Type: Full-time
 </li>
 <li>
 Location: Remote (UAE/Saudi time zone alignment preferred)
 </li>
 <li>
 Schedule: Structured working hours; possible shift coverage depending on volume
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 Training: Provided (scripts, escalation paths, FAQs, and workflows)
 
 
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 Why this role is a great fit
 
 
 If you want a stable remote role where your day is clear, your performance is measurable, and your work actually helps people, this is for you. You&rsquo;ll develop communication skills, customer empathy, and strong documentation habits&mdash;skills that translate into leadership roles such as senior support, QA, onboarding lead, or operations coordinator.
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Customer Service Representative Administrative Assistant

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