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assistant manager - infrastructure & real estate - government & infrastructure

property manager

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a full-time Operations Manager focusing on the management of the property&rsquo;s operational aspects within the Property and Facilities Management department. The ideal candidate wu for a conscientious and driven Operations Manager to join our thriving Property Management team. The successful candidate will have a proven track record in managing the operations of a property.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
 </li>
 <li>
 Cooperate with other departments (e.g. financial, marketing, technical)
 </li>
 <li>
 Liaise with tenants, to manage their ongoing operational and technical requests.
 </li>
 <li>
 Manage the operational part of service charge budget and prepare recommendations for improvement.
 </li>
 <li>
 Provide operational data, analysis as required to by Department Head
 </li>
 <li>
 Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
 </li>
 <li>
 Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
 </li>
 <li>
 Controlling &amp; ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair &amp; maintenance, health &amp; safety.
 </li>
 <li>
 Management of tenant&rsquo;s operational &ldquo;complaints&rdquo;.
 </li>
 <li>
 Manage and ensure fulfilment of third-party contractor&rsquo;s contractual obligations to ensure smooth operation, repairs etc.
 </li>
 <li>
 Control of working practices of contractors in the property
 </li>
 <li>
 Manage units' debts, penalties and sales reports escalation.
 </li>
 <li>
 Managing the tendering or re-tendering of any operational service required at the property.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience: at least 4-5 years in FM or Operational management
 </li>
 <li>
 Strong operational and facilities management skills
 </li>
 <li>
 Conflict resolution and tenant relationship management
 </li>
 <li>
 Attention to detail and ability to multitask in a high-pressure environment
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Operations Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25138285
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Duty Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25134163
 
 
 
 Job Category
 
 Property Leadership
 
 
 
 Location
 
 Marriott Residences Heliopolis Cairo, Almazah, Heliopolis, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents the brand in all leadership actions.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years&rsquo; experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 years&rsquo; experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 8 or more years&rsquo; experience in a senior management position of a Four Star/Four Diamond hotel minimally.
 </li>
 <li>
 Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
 </li>
 <li>
 Previous Association management experience.
 
 
 </li>
 </ul>
 
 JOB SPECIFIC TASKS
 
 
 
 
 Managing Property Operations
 
 
 
 <ul>
 <li>
 Works with Guidance team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 </li>
 <li>
 Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management
 </li>
 <li>
 Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
 </li>
 <li>
 Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.
 </li>
 <li>
 Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities.
 </li>
 <li>
 Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
 </li>
 <li>
 Reviews reports and financial statements to determine the residential property is performing against the budget.
 </li>
 <li>
 Communicates a clear and consistent message regarding departmental goals to produce desired results.
 </li>
 <li>
 Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
 </li>
 <li>
 Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
 </li>
 <li>
 Identifies and corrects building and service defects while providing increase in value.
 </li>
 <li>
 Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.
 </li>
 <li>
 Maintains complete inventory of: Unit owners&rsquo; information, parking and storage spaces, monthly Association common dues, Owners&rsquo; monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information.
 </li>
 <li>
 Maintains complete knowledge of and complies with all hotel and residence policies and procedures.
 
 
 </li>
 </ul>
 
 Leading Operations Teams
 
 
 
 <ul>
 <li>
 Verifies employees are treated fairly and equitably.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </li>
 <li>
 Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Implements training programs related to property management reinforcing constant quality service.
 
 
 </li>
 </ul>
 
 Managing Relationships with Property Stakeholders
 
 
 
 <ul>
 <li>
 Attends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors.
 </li>
 <li>
 Establishes strong relationships with all owners and their Board of Directors to maintain a successful residential community.
 </li>
 <li>
 Promotes synergy through education, communication and innovation.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Works with direct reports to determine areas of concern and establish ways to improve the departments&rsquo; financial performance.
 </li>
 <li>
 Prepares and operates within the constraints of the residences&rsquo; Annual budget.
 </li>
 <li>
 Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results.
 </li>
 <li>
 Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target resident owner and employees and provides a return on investment.
 </li>
 <li>
 Provides timely reporting of financial performance and projections to the Board.
 </li>
 <li>
 Guides the Board on appropriate property management requirements and governance compliance.
 
 
 </li>
 </ul>
 
 Managing The Owner Experience
 
 
 
 <ul>
 <li>
 Creates an atmosphere in all Residential common areas that meets or exceeds owner&rsquo;s expectations.
 </li>
 <li>
 Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the leadership teams.
 </li>
 <li>
 Verifies core elements of the service strategy are in place to produce the desired results.
 </li>
 <li>
 Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team.
 </li>
 <li>
 Interfaces with customers, (e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Adheres to the telephone etiquette.
 </li>
 <li>
 Handles owner&rsquo;s complaints by following the instant pacification procedure and verifying guest satisfaction.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.
 </li>
 <li>
 Verifies that employees are treated fairly and equitably.
 </li>
 <li>
 Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with owners, their guests, and employees.
 </li>
 <li>
 Incorporates owner satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Verifies that property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 </li>
 <li>
 Champions change, manages the implementation of brand and regional business initiatives and communicates follow-up actions to team as necessary.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Residences General Manager - Marriott Residences Heliopolis Cairo

The Address Investments Egypt

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly motivated and results-driven
 
 Property Consultant
 
 to join our dynamic real estate team. The successful candidate will be responsible for assisting clients in buying, selling, or renting properties while delivering outstanding customer service and expert market knowledge.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist clients in buying, selling, and renting properties.
 </li>
 <li>
 Conduct property viewings and provide detailed information to potential buyers/tenants.
 </li>
 <li>
 Build and maintain strong relationships with clients, property owners, and developers.
 </li>
 <li>
 Provide expert guidance and advice on market trends, prices, and legal requirements.
 </li>
 <li>
 Negotiate property prices and terms on behalf of clients to reach mutually beneficial agreements.
 </li>
 <li>
 Promote properties through marketing channels including digital listings, social media, and events.
 </li>
 <li>
 Maintain an up-to-date database of available properties and prospective clients.
 </li>
 <li>
 Stay current with local real estate laws, regulations, and market developments.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience as a property consultant, real estate agent, or similar role.
 </li>
 <li>
 Strong sales, negotiation, and communication skills.
 </li>
 <li>
 Knowledge of property management and real estate laws.
 </li>
 <li>
 Ability to work independently and manage time effectively.
 </li>
 <li>
 Proficiency with CRM systems and Microsoft Office.
 </li>
 <li>
 Valid real estate license (if applicable).
 </li>
 <li>
 Fluency in [Language(s)].
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or related field.
 </li>
 <li>
 Experience in [residential/commercial/luxury/off-plan] properties.
 </li>
 <li>
 Familiarity with the local real estate market.
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive commission structure and incentives.
 </li>
 <li>
 Training and career development opportunities.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to premium property listings and leads.
 </li>
 </ul>
 
 
</div>

Broker Agent ( Experience)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25134163
 
 
 
 Job Category
 
 Property Leadership
 
 
 
 Location
 
 Marriott Residences Heliopolis Cairo, Almazah, Heliopolis, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitri&oacute;n de Marriott Hotels, nos ayudar&aacute;s a mantener la promesa de &ldquo;Una experiencia hotelera maravillosa, siempre&rdquo; con un servicio cuidado y sincero, que se adelanta a las necesidades de los hu&eacute;spedes, para as&iacute; mejorar este legado vivo. Con un nombre que es sin&oacute;nimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
 
 
 JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de m&aacute;s de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si t&uacute; eres feliz, los hu&eacute;spedes tambi&eacute;n lo ser&aacute;n. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formar&aacute;s parte de una comunidad y disfrutar&aacute;s de verdadera camarader&iacute;a con un grupo de colegas muy variado. JW crea oportunidades de capacitaci&oacute;n, desarrollo, reconocimiento y, lo m&aacute;s importante, un lugar donde puedes seguir tu pasi&oacute;n en un ambiente de lujo enfocado en el bienestar hol&iacute;stico. El trato excepcional a los hu&eacute;spedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment&trade;. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>

Residences General Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25015680
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Functions as the leader of the property&rsquo;s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives. Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property&ndash;wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer profile and property associates and provides a return on investment to the owner and Marriott International.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 4 year college degree.
 </li>
 <li>
 Demonstrated skills in supervising a team.
 </li>
 <li>
 Lodging sales experience.
 </li>
 <li>
 Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Sales Activities
 
 
 
 <ul>
 <li>
 Manages the development of a strategic account plan for the demand generators in the market.
 </li>
 <li>
 Manages the property's reactive and proactive sales efforts.
 </li>
 <li>
 Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
 </li>
 <li>
 Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
 </li>
 <li>
 Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel&rsquo;s market position.
 </li>
 <li>
 Researches competitor&rsquo;s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
 </li>
 <li>
 Attends sales strategy meetings to provide input on weekly and overall sales strategy.
 </li>
 <li>
 Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
 </li>
 <li>
 Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
 </li>
 <li>
 Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
 </li>
 <li>
 Serves as the sales contact for customers; serves as the customer advocate.
 </li>
 <li>
 Serves as hotel authority on sales processes and sales contracts.
 </li>
 <li>
 Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
 </li>
 <li>
 Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
 </li>
 <li>
 Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
 </li>
 <li>
 Supports the General Manager by coordinating crisis communications.
 </li>
 <li>
 Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
 </li>
 <li>
 Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
 </li>
 <li>
 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
 </li>
 <li>
 Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
 </li>
 <li>
 Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives.
 </li>
 <li>
 Interfaces with regional marketing communications for regional and national promotions pull through.
 </li>
 <li>
 Performs other duties, as assigned, to meet business needs.
 
 
 </li>
 </ul>
 
 Building Successful Relationships
 
 
 
 <ul>
 <li>
 Develops strong partnerships with local organizations to further increase brand/product awareness.
 </li>
 <li>
 Develops and manages internal key stakeholder relationships.
 </li>
 <li>
 Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
 </li>
 <li>
 Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Functions as the leader of the property&rsquo;s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
 </li>
 <li>
 Develops sales goals and strategies and verifies alignment with the brand business strategy.
 </li>
 <li>
 Executes the sales strategy in order to meet individual booking goals for both self and staff.
 </li>
 <li>
 Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
 </li>
 <li>
 Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
 </li>
 <li>
 Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
 </li>
 <li>
 Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
 </li>
 <li>
 Creates effective structures, processes, jobs and performance management systems are in place.
 </li>
 <li>
 Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
 </li>
 <li>
 Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
 </li>
 <li>
 Maintains an active list of the competition&rsquo;s best sales people and executes a recruitment and acquisition plan with HR.
 </li>
 <li>
 Supports tools and training resources to educate sales associates on winning catering solutions.
 </li>
 <li>
 Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.
 </li>
 <li>
 Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
 </li>
 <li>
 Transfers functional knowledge and develops group sales skills of other discipline managers.
 </li>
 <li>
 Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
 </li>
 <li>
 Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
 </li>
 <li>
 Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
 
 
 </li>
 </ul>
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Sales & Marketing

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 September 2025
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 
 Description
 
 
 
 
 Royal Maxim Palace Kempinski
 
 
 
 
 SCOPE:
 
 
 Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
 
 Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
 
 
 
 OVERALL OBJECTIVES:
 
 
 The job of
 
 Duty Manager
 
 is executed satisfactorily when:
 <ul>
 <li>
 Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
 </li>
 <li>
 Financial Policies and Procedures are supported and followed.
 </li>
 <li>
 LQA (Leading Quality Assurance) audit results are 85% and above.
 </li>
 <li>
 CSS (Customer Satisfaction Survey) results are rated on an average with &ldquo;5&rdquo; and above.
 </li>
 <li>
 ESS (Employee Satisfaction Survey) results are 85% and above.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
 </li>
 <li>
 Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.
 </li>
 <li>
 Support and assist all Front Office sections.
 </li>
 <li>
 Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
 </li>
 <li>
 Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
 </li>
 <li>
 Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
 </li>
 <li>
 Control room availability for walk-ins and established accountability for guests departure dates and times.
 </li>
 <li>
 Follow up with Housekeeping any unresolved room discrepancies.
 </li>
 <li>
 Maintain reservation procedures, same day arrivals.
 </li>
 <li>
 Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
 </li>
 <li>
 Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
 </li>
 <li>
 Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
 </li>
 <li>
 Ensures that all departmental information is kept accurately and up to date.
 </li>
 <li>
 Promotes in house sales and facilities to maximize hotel revenues.
 </li>
 <li>
 Understand and carries out duties in line with Hotel Emergency Procedures.
 </li>
 <li>
 Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.
 </li>
 <li>
 Inspects guestrooms on a daily basis.
 </li>
 <li>
 Co-ordinates/Assists security personnel in all related matters.
 </li>
 <li>
 Responds promptly to any operational requests from Front Office and other hotel departments.
 </li>
 <li>
 Attends to referred and unsolved problematic situations.
 </li>
 <li>
 Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
 </li>
 <li>
 Completes VIP, delegations and group leaders welcome and farewell as appropriate.
 </li>
 <li>
 Conduct efficient hand-over with coming Manager.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 Eligible for a working permit in country of hire.
 
 
 EDUCATION:
 
 Higher College.
 
 Hotel Management.
 
 
 
 EXPERIENCE:
 
 To fill the position,
 
 one
 
 of the following is required:
 <ul>
 <li>
 Minimum 5 years Front Office Supervisory position
 </li>
 <li>
 Preferably as Section Head in 5 star property.
 </li>
 <li>
 Proven track record with good progression.
 </li>
 <li>
 Mature &amp; Customer focused.
 </li>
 </ul>
 
 LANGUAGE:
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 position
 <ul>
 <li>
 Adaptability / Flexibility
 </li>
 <li>
 Concern for Quality
 </li>
 <li>
 Initiative
 </li>
 <li>
 Managing Performance
 </li>
 <li>
 Results &ndash; Oriented
 </li>
 <li>
 Cross Cultural Sensitivity
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Customer Service Orientation
 </li>
 <li>
 Written skills
 </li>
 <li>
 Friendly and caring
 </li>
 <li>
 Analytical thinking
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES:
 
 Computer literacy adapted to the field of training:
 <ul>
 <li>
 Comprehensive Opera knowledge
 </li>
 <li>
 Comprehensive Micros knowledge
 </li>
 <li>
 Up Selling techniques
 </li>
 <li>
 Microsoft Excel and Statistical knowledge
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Motivating
 </li>
 <li>
 Problem solving &amp; Decision making
 </li>
 <li>
 Adaptability/ Flexibility
 </li>
 <li>
 Concern for quality
 </li>
 <li>
 Initiative
 </li>
 <li>
 Managing performance
 </li>
 <li>
 Results oriented
 </li>
 <li>
 Cross cultural sensitivity
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Listening and Communication Skills
 </li>
 <li>
 Writing skills
 </li>
 <li>
 Stress Management
 </li>
 <li>
 Resourcefulness
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
</div>

Duty Manager - Egyptians only

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