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IntouchCX

<div>
 
 
 About the Company :
 
 
 
 
 
 
 
 IntouchCX
 
 is a global leader in customer experience and technology solutions. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 We&rsquo;re changing the way people think about customer service, and we need your help!
 
 
 
 
 We&rsquo;re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing, and evaluating Voice, Email, Chat, and Social contacts.
 
 
 
 
 
 As Quality Assurance Analyst (Spanish/English Bilingual), You Will&hellip;
 
 
 
 
 
 Coach CSRs/Tier 2s on the quality of service to ensure proper procedures are being followed
 
 
 Complete Quality Assurance and coaching session reports on a weekly basis
 
 
 Attend and participate in meetings with supervisors and managers to review monitoring lists
 
 
 Attend and participate in partner and internal calibration meetings
 
 
 Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operations Managers
 
 
 Report scripting problems or questions from callers to the appropriate departments
 
 
 Distribute partner and company-related correspondence to all CSRs/Tier 2 team members
 
 
 Perform other duties as assigned
 
 
 
 
 
 As Quality Assurance Analyst (Spanish/English Bilingual), You Have&hellip;
 
 
 
 
 
 High school diploma or equivalent (required)
 
 
 Must be fluent in Spanish and English, written and oral
 
 
 1 year of front-line contact center experience (preferred)
 
 
 1-2 years of Quality Assurance experience (preferred)
 
 
 Intermediate knowledge of MS Excel, MS Word and MS Office (required)
 
 
 Ability to type 30 wpm minimum with accuracy
 
 
 Strong verbal and written communication skills, including spelling and grammar
 
 
 Excellent organizational and time management skills
 
 
 Ability to make fair and consistent judgments and decisions
 
 
 Ability to multitask under high-pressure situations
 
 
 Ability to solve problems and offer suggestions in a positive and developmental manner
 
 
 Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
 
 
 Ability to perform basic mathematical functions to ensure scoring accuracy
 
 
 Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
 
 
 Ability to work a variety of shifts, including days, afternoons, evenings and holidays
 
</div>

Spanish Quality Analyst

Konecta

<div>
 
 
 Quality Analyst (German OR French Speaker)
 
 
 
 
 Job Title:
 
 Quality Analyst
 
 
 
 Location:
 
 Konecta &ndash; Hybrid
 
 
 
 Working Hours:
 
 Full-time (flexible within campaign operating hours)
 
 
 
 Main Purpose of Role
 
 
 
 The Quality Analyst ensures that customers receive outstanding service by monitoring agent interactions, identifying improvement opportunities, and supporting performance development. This role guarantees adherence to procedures, accuracy of information shared, and consistency in delivering the customer experience.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and evaluate interactions across calls, emails, alerts, and webchat.
 </li>
 <li>
 Provide clear, constructive feedback and coaching to agents.
 </li>
 <li>
 Identify trends, process gaps, and training needs through QA insights.
 </li>
 <li>
 Participate in calibration sessions with the client and internal teams.
 </li>
 <li>
 Maintain quality reports and dashboards for performance tracking.
 </li>
 <li>
 Support continuous improvement initiatives to enhance customer satisfaction.
 </li>
 <li>
 Ensure compliance with all policies, data protection, and brand guidelines.
 </li>
 </ul>
 
 
 Skill Requirements
 
 
 <ul>
 <li>
 Strong attention to detail and analytical abilities.
 </li>
 <li>
 Excellent written and verbal communication.
 </li>
 <li>
 Experience in quality monitoring within customer service preferred.
 </li>
 <li>
 Ability to give objective feedback and influence service behaviors.
 </li>
 <li>
 Familiar with QA tools and scoring methodologies.
 </li>
 </ul>
 
 
</div>

Quality Analyst (French Speaker)

Coca-Cola HBC

<div>
 
 Location: Egypt
 
 
 Dept: Test Factory
 
 
 As
 
 Quality Control Analyst
 
 you will be responsible for ensuring software meets the highest quality standards by testing, and verifying that the product aligns with specified requirements. This role is critical in the IT landscape, ensuring software applications function reliably, deliver exceptional user experiences, and meet business goals.
 
 
 You will play a key role in the quality assurance process, collaborating closely with cross-functional teams, including developers, product owners, and scrum masters, to deliver high-performing and reliable software solutions. This position requires meticulous attention to detail, strong expertise in manual testing, and the ability to design and execute test plans across all stages of the software development lifecycle within an Agile environment.
 
 
 The ideal candidate will have a strong background in both manual and automated testing, with hands-on experience in crafting and maintaining test cases, identifying and tracking defects, and performing regression, integration, and user acceptance testing. Proficiency in automated testing tools, adherence to Agile methodologies, and a mindset geared toward continuous improvement and teamwork are essential for success in this role.
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Plan, design and implement test cases for new and existing software features based on the business requirements
 </li>
 <li>
 Define test suites to enrich the Product test plan in incremental cycles.
 </li>
 <li>
 Prepare and coordinate all related all test activities prior to test execution.
 </li>
 <li>
 Execute the test cases to validate newly developed user stories.
 </li>
 <li>
 Identify automation-candidate scenarios to increase the regression coverage.
 </li>
 <li>
 Report defects, track their status, verify bug fixes, analyze new issues or regressions, and communicate them to the developers.
 </li>
 <li>
 Bug lifecycle management (reporting, tracking, escalation, verification) by using Defect management tool (azureDevOps).
 </li>
 <li>
 Contribute to update and maintain the documentation on testing practices, environments, and tools.
 </li>
 <li>
 Plan, define, and execute comprehensive Integration, Smoke, and Regression Testing
 </li>
 <li>
 Design User Acceptance Tests (UAT) to ensure product quality for end-users and provide necessary support to Key Users during the UAT phase
 </li>
 <li>
 Document and report the test status and highlight any potential risks.
 </li>
 <li>
 Ensure relevant acceptance criteria are defined for each new user story.
 </li>
 <li>
 Work closely with the Test Lead to maintain up-to-date knowledge on quality processes and documentation.
 </li>
 <li>
 Collaborate with cross-functional teams (developers, product owners, scrum masters) to ensure quality is embedded throughout the development lifecycle.
 </li>
 <li>
 Maintain automated test scripts for web applications using Playwright with TypeScript.
 </li>
 <li>
 Collaborate with developers, scrum masters, Test Lead and product managers to understand application requirements and define new test automation solutions.
 </li>
 <li>
 Execute automated tests, analyze results, and report defects and issues.
 </li>
 <li>
 Utilize "Azure Test Plan" for effective test management, including test suites and test cases creation, execution, peer-review and defect tracking.
 </li>
 </ul>
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field. Master&rsquo;s degree preferred.
 </li>
 <li>
 3 years of hands-on experience as a Software Tester or in a similar role, working on high-availability web platforms.
 </li>
 <li>
 Certification in ISTQB Foundation Level Agile Tester (CTFL-AT) is required.
 </li>
 <li>
 Experience with
 
 MS D365 CRM
 
 is a must.
 </li>
 <li>
 Experience in D365 Customer Engagement (CE) CE modules &amp; Mobile Apps testing &ndash; this will be a plus to the profile
 </li>
 <li>
 Alternative solutions that might be useful the candidate to have experience with: Other CRM solutions, Mobile solutions for Sales force team, Customer care center solutions
 </li>
 <li>
 Strong knowledge of testing technologies, tools and techniques.
 </li>
 <li>
 Proficiency with test management and experience with bug tracking tools.
 </li>
 <li>
 Experience in working in Agile software development teams.
 </li>
 <li>
 Excellent problem-solving skills and attention to detail.
 </li>
 <li>
 Strong communication skills and proven ability to work in a multicultural environment.
 </li>
 <li>
 Self-critical mindset and strive for continuous improvement.
 </li>
 <li>
 Advantage: experience and interest in automation, as you will have the opportunity to work closely with automation engineers and assist with automating test cases.
 </li>
 <li>
 Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone&rsquo;s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value
 </li>
 <li>
 Your role will involve optimizing platform efficiency, driving faster troubleshooting, and minimizing downtime to deliver superior business outcomes and customer experiences.
 </li>
 <li>
 Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone&rsquo;s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.
 </li>
 </ul>
 
 
 Technical Expertise:
 
 
 <ul>
 <li>
 Proven experience in configuration of D365 Customer Engagement Apps or Mobile Apps
 </li>
 <li>
 Experience working with one or more of the D365 CE modules: Sales, Service, Sales orders taking.
 </li>
 <li>
 Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.
 </li>
 <li>
 Person could have an experience as a consultant for CRM systems.
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 
 
 
 We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world&rsquo;s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 
 
 
 Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone&rsquo;s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value
 
</div>

Software Quality Control Analyst - D365 Tester

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Quality Investigator plays a vital role in evaluating the end-to-end passenger experience by conducting field assessments
 
 
 across stations and trains while posing as a regular commuter. This position is responsible for gathering objective, real-time
 
 
 insights into service quality, staff behavior, cleanliness, accessibility, and compliance with contractual Key Performance
 
 
 Indicators (KPIs). Through structured observations and detailed reporting, the Quality Investigator supports continuous
 
 
 improvement efforts, helping to enhance operational performance and elevate customer satisfaction across the transit network.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 System Analysis &amp; Planning
 
 
 
 <ul>
 <li>
 Review and analyze system specifications to identify testing requirements.
 </li>
 <li>
 Develop and implement effective testing strategies and detailed test plans.
 
 
 </li>
 </ul>
 
 Test Execution &amp; Results Analysis
 
 
 
 <ul>
 <li>
 Execute manual and automated test cases, ensuring thorough validation of the product.
 </li>
 <li>
 Analyze test results and determine potential areas of improvement.
 
 
 </li>
 </ul>
 
 Defect Logging &amp; Reporting
 
 
 
 <ul>
 <li>
 Evaluate product code against defined specifications and report any discrepancies.
 </li>
 <li>
 Log testing phases and defects in detail for future reference.
 </li>
 <li>
 Report bugs and errors to the development team and assist with troubleshooting.
 
 
 </li>
 </ul>
 
 Post-Release Testing &amp; Quality Assurance
 
 
 
 <ul>
 <li>
 Conduct post-release and post-implementation testing to ensure product stability after deployment.
 </li>
 <li>
 Collaborate with cross-functional teams throughout the software development lifecycle to ensure consistent quality
 
 
 </li>
 </ul>
 assurance.
 
 
 
 Ensure Compliance &amp; Standards Adherence
 
 
 
 <ul>
 <li>
 Ensure that all testing activities are aligned with industry standards, compliance regulations, and best practices.
 </li>
 <li>
 Monitor the software to confirm it meets security, privacy, and performance requirements.
 
 
 </li>
 </ul>
 
 Collaboration With Development Teams
 
 
 
 <ul>
 <li>
 Work closely with development teams to ensure that quality is maintained throughout the entire development
 
 
 </li>
 </ul>
 process.
 
 
 <ul>
 <li>
 Provide feedback on early-stage development and help identify potential risks before they arise.
 
 
 </li>
 </ul>
 
 Documentation And Knowledge Sharing
 
 
 
 <ul>
 <li>
 Maintain detailed and organized documentation of test cases, test results, and defect tracking.
 </li>
 <li>
 Share knowledge and best practices within the team to foster continuous improvement.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as
 
 
 </li>
 </ul>
 required within the job role.
 
 
 <ul>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 
 
 </li>
 </ul>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility. All staff members are
 
 
 accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant field.
 </li>
 <li>
 Fluent in Arabic &amp; English, French is a plus.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Proficiency in using computers, smartphones, and internet-based tools.
 </li>
 <li>
 Basic understanding of public transportation services and customer experience principles.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0 to 3 years of relevant experience in quality assurance, customer service, or operations.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Strong Observational Skills: Pays close attention to detail and accurately captures real-time service conditions and
 
 
 </li>
 </ul>
 behaviors.
 
 
 <ul>
 <li>
 Critical Thinking: Able to assess situations from multiple angles and make sound judgments based on evidence and
 
 
 </li>
 </ul>
 context.
 
 
 <ul>
 <li>
 Professional Demeanor: Maintains a calm, courteous, and composed presence in public settings, even under
 
 
 </li>
 </ul>
 pressure.
 
 
 <ul>
 <li>
 Ethical Conduct: Upholds high standards of honesty and fairness in all evaluations and interactions.
 </li>
 <li>
 Attention to Process: Follows protocols and guidelines meticulously to ensure consistency and reliability in reporting.
 </li>
 <li>
 Initiative: Takes proactive steps to identify service gaps or potential improvements without waiting for direction.
 </li>
 <li>
 Cultural Sensitivity: Respects and understands diverse passenger backgrounds and behaviors when conducting
 
 
 </li>
 </ul>
 evaluations.
 
 
 <ul>
 <li>
 Resilience: Maintains focus and performance during long shifts, busy environments, or repetitive tasks.
 </li>
 <li>
 Learning Agility: Quickly grasp new tools, procedures, or changes in evaluation criteria.
 </li>
 <li>
 Result-Oriented: Focuses on delivering actionable insights that contribute to measurable service improvements
 </li>
 </ul>
</div>

Quality Investigator

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Quality Consultant
 
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Job Type:
 
 Full‑time
 
 
 
 Purpose of the Role
 
 
 
 The Quality Assurance function plays a vital role in protecting our customers, supporting operational excellence, and ensuring our services are delivered in line with regulatory expectations and Bupa&rsquo;s commitment to fair outcomes.
 
 
 As a
 
 Quality Consultant
 
 , you will review, assess, and monitor a wide range of customer interactions across UKI operations. You will ensure accuracy, consistency, and compliance with processes, policies, and regulatory frameworks. Your work directly contributes to exceptional customer experiences by providing clear, constructive feedback, identifying risks, highlighting improvement opportunities, and supporting corrective action plans that deliver positive and fair outcomes for all customers.
 
 
 
 What You&rsquo;ll Do
 
 
 
 Your responsibilities may vary depending on business priorities and operational needs, but will include:
 
 
 
 Quality Reviews &amp; Compliance
 
 
 
 <ul>
 <li>
 Reviewing real‑time and retrospective customer interactions to ensure regulatory compliance and alignment with Bupa standards.
 </li>
 <li>
 Assessing whether customers received the correct outcome and experience based on available information and guidelines.
 </li>
 <li>
 Developing comprehensive knowledge of current procedures, processes, and regulatory requirements.
 
 
 </li>
 </ul>
 
 Feedback, Insight &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Using established QA frameworks to complete reviews and ensure consistency of assessments and decision‑making.
 </li>
 <li>
 Providing constructive feedback to internal stakeholders to enhance performance and improve customer outcomes.
 </li>
 <li>
 Identifying non‑conformances, breaches, and areas for improvement and communicating these to Business Managers.
 </li>
 <li>
 Supporting redress activities and conducting follow‑up reviews to ensure customer issues are fully resolved without detriment.
 </li>
 <li>
 Escalating recurring trends, risks, and systemic issues to help prevent future failures and enhance overall service delivery.
 
 
 </li>
 </ul>
 
 Stakeholder Engagement &amp; Collaboration
 
 
 
 <ul>
 <li>
 Collaborating closely with business areas to review processes, offer insights, and improve documentation.
 </li>
 <li>
 Working with operational teams to ensure continuous alignment and quality improvement.
 </li>
 <li>
 Providing advisory input on procedures and contributing to the future enhancement of QA processes.
 
 
 </li>
 </ul>
 
 Workload Management &amp; Accountability
 
 
 
 <ul>
 <li>
 Prioritising and managing your workload independently, taking full ownership of each review.
 </li>
 <li>
 Ensuring all decisions are accurate, consistent, fair, and supported by policy and regulatory expectations.
 </li>
 <li>
 Maintaining up‑to‑date knowledge of compliance, regulatory obligations, and business requirements.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Proven track record of delivering customer focussed outcomes in a regulatory environment.
 </li>
 <li>
 Previous experience of working in Customer Services, Claims, Underwriting/Non Disclosure, Sales, Enrolments or Quality Assurance to a high standard is advantageous but not essential.
 </li>
 <li>
 Strong attention to detail with the ability to analyse each interaction and make decisions with confidence, occasionally defusing difficult and emotive situations.
 </li>
 <li>
 Demonstrate excellent problem-solving skills and initiative together with the ability to make sound commercial decisions, weighing up the possible detriment to the customer, financial implications to Bupa and the impact on overall customer experience
 </li>
 <li>
 Excellent communication skills with the ability to liaise and communicate with management and staff.
 </li>
 <li>
 Organised and able to prioritise workload.
 </li>
 <li>
 Sound understanding of customer insight.
 </li>
 <li>
 Knowledge of the current procedures and processes should extend to a level where a Quality Assurance Consultant can provide constructive and progressive input to the future development of these procedures.
 </li>
 <li>
 Knowledge of Consumer Duty requirements, ICOBS, FCA complaint handling requirements, T&amp;C principles and the Financial Ombudsman Service.
 </li>
 <li>
 Demonstrate flexibility within the working environment including lone or remote working.
 </li>
 <li>
 Progress to relevant Regulatory Qualifications within an agreed timeframe, as appropriate
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by one purpose:
 
 helping people live longer, healthier, happier lives and making a better world.
 
 
 
 We make health happen by being
 
 brave, caring, and responsible
 
 in everything we do.
 
 
 At Bupa, we encourage you to
 
 &ldquo;Be you at Bupa.&rdquo;
 
 We champion diversity and believe our teams should reflect the communities and customers we serve. We strongly welcome applicants from a wide range of backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Quality Assurance Consultant

SME Careers

<div>
 You will review AI-generated Arabic and English responses and/or generate high-quality bilingual training content, evaluating reasoning quality and step-by-step problem-solving while providing expert feedback that helps models produce answers that are accurate, logical, and clearly explained. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in methodology or conceptual understanding; fact-check information; write high-quality explanations and model solutions that demonstrate correct methods; and rate and compare multiple AI responses based on correctness and reasoning quality. This is an hourly paid, fully remote contractor role with flexible work-from-anywhere hours. This job is with SME Careers (a subsidiary of SuperAnnotate), a fast-growing AI Data Services company providing training data for many of the world&rsquo;s largest AI companies and foundation model labs&mdash;your work directly helps improve the world&rsquo;s premier AI models.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects. (English proficiency required: Minimum C1)
 </li>
 <li>
 Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. (English proficiency required: Minimum C1)
 </li>
 <li>
 Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. (English proficiency required: Minimum C1)
 
 </li>
 </ul>
 
 Your Profile
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or higher) in Linguistics, Translation, Arabic Language, Communications, Journalism, or a related field.
 </li>
 <li>
 Native or near-native Arabic proficiency with strong writing and editing skills across Modern Standard Arabic and at least one major dialect (Egyptian Arabic preferred).
 </li>
 <li>
 Minimum C1 English proficiency (reading and writing) for bilingual evaluation and instruction adherence.
 </li>
 <li>
 3+ years of professional experience in translation, localization, editorial QA, content quality, or linguistic review (or equivalent).
 </li>
 <li>
 Excellent attention to detail and ability to apply detailed rubrics consistently in high-volume, hourly contractor work.
 </li>
 <li>
 Strong fact-checking habits and comfort validating claims using reputable sources when required by task guidelines.
 </li>
 <li>
 Ability to identify reasoning gaps, methodological errors, and unclear explanations&mdash;even when language is fluent.
 </li>
 <li>
 Comfort working independently in a remote, asynchronous environment with reliable availability and communication.
 </li>
 <li>
 Prior experience with AI data training, annotation, or evaluation workflows is strongly preferred.
 </li>
 <li>
 Familiarity with Arabic localization conventions for MENA (terminology, formatting, cultural nuance) is preferred.
 </li>
 </ul>
</div>

Arabic/English Bilingual Expert

EVA pharma

<div>
 
 Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for&nbsp;Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for&nbsp;our team members.
 
 
 
 Job Summary
 
 We are seeking a passionate and talented
 
 Senior Quality Assurance Specialist
 
 to join our dynamic team.
 
 
 The&nbsp;ideal candidate will contribute to our mission of enhancing human health and well-being,&nbsp;ensuring that we meet the highest standards of excellence in our industry.&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Key Responsibilities: &nbsp;&nbsp;
 
 <ul>
 <li>
 Monitor and oversee environmental conditions (temperature, humidity, and pressure differentials), ensuring consistent compliance with GMP requirements across production and warehouse areas, and provide guidance on any observed trends or deviations
 </li>
 <li>
 Supervise raw material dispensing activities, ensuring adherence to specifications and verifying calculations in line with approved SOPs
 </li>
 <li>
 Provide oversight of manufacturing and packaging operations, ensuring full compliance with GMP, SOPs, and data integrity requirements, while supporting continuous improvement initiatives
 </li>
 <li>
 Review and approve batch records and logbooks, ensuring completeness, accuracy, and compliance with GDP standards
 </li>
 <li>
 Lead the handling of deviations, non-conformities, and incidents, including conducting or supporting root cause investigations and ensuring effective implementation and follow-up of CAPA
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Pharmacy
 </li>
 </ul>
 <ul>
 <li>
 2-4 years of relevant experience in a pharmaceutical QA environment
 </li>
 </ul>
 <ul>
 <li>
 Strong knowledge of cGMP and GDP principles
 </li>
 <li>
 Solid understanding of CAPA, change control, deviation management, and quality documentation systems
 </li>
 <li>
 Familiarity with ISO 9001, quality systems, and safety programs
 </li>
 <li>
 Good understanding of validation principles and basic statistical concepts
 </li>
 </ul>
</div>

Senior Quality Assurance Specialist

Explore 364+ Quality analyst in Cairo this March. Find roles across top companies and apply now to boost your career.