business analyst

qa/qc engineer

quality manager

product analyst

quality controller

quality assurance analyst

Binghatti

<div>
 
 
 Join Binghatti &ndash; Redefining Real Estate Excellence in Dubai
 
 
 
 
 
 
 
 About Us
 
 
 
 Binghatti is one of the UAE&rsquo;s most dynamic and fast-growing property brands, headquartered in Dubai. We&rsquo;re known for bold architecture, visionary design and partnerships with global luxury icons such as Bugatti, Mercedes-Benz and Jacob &amp; Co. With a portfolio exceeding AED 15 billion across Dubai&rsquo;s most prestigious developments, Binghatti continues to transform the city&rsquo;s skyline and set new standards for innovation and excellence in real estate.
 
 
 
 
 
 Key responsibilities
 
 <ul>
 <li>
 
 Data quality and integrity:
 
 Monitor data quality, perform statistical tests, and identify inconsistencies in datasets.
 </li>
 <li>
 
 Data cleansing and preparation:
 
 Clean, transform, and preprocess data from various sources to ensure it is accurate and suitable for analysis.
 </li>
 <li>
 
 Process improvement:
 
 Evaluate system performance and design to find what affects data quality. Collaborate with database developers to improve data collection and storage processes.
 </li>
 <li>
 
 Analysis and reporting:
 
 Run data queries to identify issues, clean data, and interpret trends. They then report findings to management and other stakeholders to inform business decisions.
 </li>
 <li>
 
 Documentation and standards:
 
 Document processes, maintain data records, and establish best practices and standards for data governance.
 </li>
 <li>
 
 Stakeholder communication:
 
 Clearly present complex data findings to both technical and non-technical audiences to ensure insights are actionable.
 </li>
 </ul>
 
 
 
 
 Required skills and knowledge
 
 <ul>
 <li>
 
 Technical skills:
 
 Proficiency in SQL and data profiling techniques are essential. Experience with tools like Power BI for modeling, visualization, and reporting is often required.
 </li>
 <li>
 
 Analytical skills:
 
 Strong ability to analyze data, identify root causes of problems, and develop solutions.
 </li>
 <li>
 
 Soft skills:
 
 Attention to detail, strong problem-solving abilities, and excellent communication skills are crucial for collaborating with teams and explaining findings to stakeholders.
 </li>
 <li>
 
 Business understanding:
 
 The ability to understand business needs and how data quality impacts those needs.
 </li>
 </ul>
 
 
 
 
 
 Why Work for Us
 
 
 
 At Binghatti, we don&rsquo;t just build properties &ndash; we build legacies. You&rsquo;ll join a team driven by ambition, creativity and excellence, where ideas move fast and every project makes a statement. Here, you&rsquo;ll work alongside some of the brightest minds in real estate, contributing to iconic developments that define Dubai&rsquo;s future. If you&rsquo;re ready to be part of a company that&rsquo;s shaping history, Binghatti is where your story begins.
 
</div>

Data Quality Assurance Analyst

Concentrix

<div>
 Job Title:
 
 
 Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
 
 
 
 Job Description
 
 
 
 PREFERRED CANDIDATE QUALIFICATIONS &ndash;
 
 
 <ul>
 <li>
 CURRENTLY AVAILABLE IN THE UAE.
 </li>
 <li>
 CAN JOIN IMMEDIATELY.
 
 
 </li>
 </ul>
 As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers&rsquo; experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company&rsquo;s standards of performance &mdash;a Scorecard. This may include assessing Advisors&rsquo; demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.
 
 
 Without your expertise, the management team may not understand where it&rsquo;s going wrong and struggle to achieve the level of service to which it has agreed with the client.
 
 
 You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
 </li>
 <li>
 Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
 </li>
 <li>
 Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
 </li>
 <li>
 Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
 </li>
 <li>
 Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
 </li>
 <li>
 Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees&rsquo; and customers&rsquo; experience.
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).
 </li>
 <li>
 Prepare reports capturing service quality trends and variances for the team / department.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.
 </li>
 <li>
 A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
 </li>
 <li>
 Strong Communication and Interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA&rsquo;s, coaching, appraisals, etc.
 </li>
 <li>
 Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
 </li>
 <li>
 Empathetic approach and mindset.
 </li>
 <li>
 Genuine curiosity and desire to understand and to know why.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 </li>
 <li>
 Comfortable in working with individuals and team/s remotely.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Arabic (Required), English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581849
 
</div>

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

UAE General Civil Aviation Authority (GCAA)

<div>
 
 
 Quality &amp; Compliance
 
 
 <ul>
 <li>
 Provide support in the development of Quality policies and procedures and ensure that all processes in place are in line with the approved policies and procedures.
 </li>
 <li>
 Ascertain the extent of compliance with established policies, plans and procedures. Investigate and recommend action to be taken where there are weaknesses in Quality system control.
 </li>
 <li>
 Report observations and findings to the line manager in order to enhance the value of the Quality Assurance process through continuous improvement and corrective actions.
 </li>
 <li>
 Support in providing recommendations for increasing the operating effectiveness of specific procedures.
 </li>
 </ul>
 
 
 Self and External Assessment
 
 
 <ul>
 <li>
 Coordinate and review surveillance/assessment audit reports. Assess gaps and weaknesses in integrated management system and develop countermeasures identifying continuous improvement projects through internal/external audit triggers.
 </li>
 <li>
 Review assessment reports to ensure that the relevant action plans are undertaken by process owners. Monitor and report on progress to ensure that gaps are closed.
 </li>
 </ul>
 
 
 System Compliance
 
 
 <ul>
 <li>
 Implement and administer a compliance management system to support the organisation towards the desired continuous improvement.
 </li>
 </ul>
 
 
 Quality Assurance Methods and Techniques
 
 
 <ul>
 <li>
 Establish techniques within the available methodology and develop these techniques to suit our culture and requirement on an on-going basis.
 </li>
 <li>
 Support the Continuous Improvement activity with the 7 basic Quality Tools and a range of moderately advanced tools.
 </li>
 </ul>
 
 
 Policies, Procedures and Manuals
 
 
 <ul>
 <li>
 Conduct quality assurance reviews of relevant manuals to ensure that all the required information is captured for external and internal users.
 </li>
 </ul>
 
 
 Analysis and Monitoring
 
 
 <ul>
 <li>
 Perform data analyses, identify improvement opportunities by identifying barriers and root causes of issues and service with view to enhancing the overall assurance performance.
 </li>
 <li>
 Monitor the enhancements of post implementation actions proposed within the quality assurance process.
 </li>
 <li>
 Identify and recommend procedures and workflow improvements.
 </li>
 </ul>
 
 
 Quality Assurance Standards
 
 
 <ul>
 <li>
 Ensure that all internal standards are in line with local and international quality and excellence standards.
 </li>
 <li>
 Research best practices to impact quality assurance initiatives and utilisation standards.
 </li>
 <li>
 Update job knowledge by studying trends and developments in quality assurance, participating in educational opportunities, reading professional publications, and participating in professional organisations.
 </li>
 <li>
 Provide effective communication regarding issues, objectives, initiatives, and performance of quality assurance process.
 </li>
 </ul>
 
 
 Reporting
 
 
 <ul>
 <li>
 Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.
 </li>
 </ul>
 
 
 Health, Safety and Environment within GCAA
 
 
 <ul>
 <li>
 Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards
 </li>
 </ul>
 
 
 Other Tasks/ Accountability
 
 
 <ul>
 <li>
 Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.
 </li>
 </ul>
 
 
 
</div>

Officer - Quality & Compliance

General Civil Aviation Authority (GCAA)

Quality &amp; Compliance 
 <ul>
 <li>Provide support in the development of Quality policies and procedures and ensure that all processes in place are in line with the approved policies and procedures.</li>
 <li>Ascertain the extent of compliance with established policies, plans and procedures. Investigate and recommend action to be taken where there are weaknesses in Quality system control.</li>
 <li>Report observations and findings to the line manager in order to enhance the value of the Quality Assurance process through continuous improvement and corrective actions.</li>
 <li>Support in providing recommendations for increasing the operating effectiveness of specific procedures.</li>
 </ul>
 Self and External Assessment 
 <ul>
 <li>Coordinate and review surveillance/assessment audit reports. Assess gaps and weaknesses in integrated management system and develop countermeasures identifying continuous improvement projects through internal/external audit triggers. </li>
 <li>Review assessment reports to ensure that the relevant action plans are undertaken by process owners. Monitor and report on progress to ensure that gaps are closed.</li>
 </ul>
 System Compliance 
 <ul>
 <li>Implement and administer a compliance management system to support the organisation towards the desired continuous improvement.</li>
 </ul>
 Quality Assurance Methods and Techniques 
 <ul>
 <li>Establish techniques within the available methodology and develop these techniques to suit our culture and requirement on an on-going basis.</li>
 <li>Support the Continuous Improvement activity with the 7 basic Quality Tools and a range of moderately advanced tools.</li>
 </ul>
 Policies, Procedures and Manuals 
 <ul>
 <li>Conduct quality assurance reviews of relevant manuals to ensure that all the required information is captured for external and internal users.</li>
 </ul>
 Analysis and Monitoring 
 <ul>
 <li>Perform data analyses, identify improvement opportunities by identifying barriers and root causes of issues and service with view to enhancing the overall assurance performance.</li>
 <li>Monitor the enhancements of post implementation actions proposed within the quality assurance process.</li>
 <li>Identify and recommend procedures and workflow improvements.</li>
 </ul>
 Quality Assurance Standards 
 <ul>
 <li>Ensure that all internal standards are in line with local and international quality and excellence standards.</li>
 <li>Research best practices to impact quality assurance initiatives and utilisation standards.</li>
 <li>Update job knowledge by studying trends and developments in quality assurance, participating in educational opportunities, reading professional publications, and participating in professional organisations.</li>
 <li>Provide effective communication regarding issues, objectives, initiatives, and performance of quality assurance process.</li>
 </ul>
 Reporting 
 <ul>
 <li>Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.</li>
 </ul>
 Health, Safety and Environment within GCAA 
 <ul>
 <li>Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards</li>
 </ul>
 Other Tasks/ Accountability 
 <ul>
 <li>Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.</li>
 </ul>

Commercial Bank of Dubai

The role holder is responsible for assisting in the undertaking of Quality Assurance reviews and preparation of reports for each functional review as per the Bank s internal procedures to document identified observations and ensure the Bank is protected from a regulatory perspective. Description: <ul> <li>Assist in the undertaking of Quality Assurance reviews in relation to core compliance responsibilities based on the planned schedule and keep track of all proposed control enhancements; draft reports for each functional review as per the Bank s internal policies and procedures documenting the identified gaps and recommended corrective actions.</li> <li>Support with the preparation of structured Management Information (MI) for reporting purposes.</li> <li>Track ineffective controls and related risk assessment or conformance testing results in order to ensure controls are operating effectively.</li> <li>Assist in the provision of training programs for the unit and for business/ operations in line with latest Quality Assurance requirements.</li> <li>Participate in the review and analysis of bank wide policies and procedures on a regular basis to establish whether regulatory changes have been applied.</li> </ul>

Senior Officer CMAT & QA

ALMIRAX REAL ESTATE BROKERAGE LLC

Responsibilities<ul><li>Experience with CRM platforms such as Salesforce or HubSpot</li><li>Strong skills in data analysis using MS Excel</li><li>Meticulous attention to detail and a methodical approach</li><li>Strong analytical and problem-solving abilities</li><li>Excellent written and verbal communication for feedback and reporting</li><li>Familiarity with local and national real estate laws, brokerage regulations, and transactional processes</li></ul>Requirements:<ul><li>Bachelor's degree in business administration, Real Estate, Law, or a related field</li><li>Exceptional proficiency in reviewing legal and transactional documents</li><li>3-6 years of experience in Quality Assurance, Compliance, or a similar auditing role</li><li>Must be located in commutable distance to Dubai, Dubai, United Arab Emirates</li></ul>Job Type: Full-time

Quality Assurance Officer

<div>
 Job Title:
 
 
 Quality Analyst Banking/Fintech
 
 
 
 Job Description
 
 
 
 The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
 </li>
 <li>
 Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
 </li>
 <li>
 Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
 </li>
 <li>
 Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
 </li>
 <li>
 Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
 </li>
 <li>
 Contribute to maintaining forms and legends documents
 </li>
 <li>
 Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
 
 
 </li>
 </ul>
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1674474
 
</div>

Quality Analyst Banking/Fintech

Explore 6304+ Quality assurance analyst in Dubai this November. Find roles across top companies and apply now to boost your career.

6304 quality assurance analyst jobs IN Dubai

Data Quality Assurance Analyst

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Officer - Quality & Compliance

Officer - Quality & Compliance

Senior Officer CMAT & QA

Quality Assurance Officer

Quality Analyst Banking/Fintech