business analyst

qa/qc engineer

mep qa/qc engineer

senior qa engineer

civil qa/qc engineer

quality assurance analyst

Citi

<div><p>Individuals in Quality Assurance, Monitoring &amp; Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring &amp; testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.</p><p></p><p><b>
Responsibilities</b>:</p><ul><li>
Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality</li><li>
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance</li><li>
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner</li><li>
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process</li><li>
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring &amp; testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool</li><li>
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders</li><li>
Have a good understanding of the Citi Risk &amp; control framework and the underlying fundamentals on Risk Management</li><li>
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy</li><li>
Participate in strategic initiatives for control performance enhancements</li><li>
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed</li><li>
Help in Control &amp; Monitoring Design Assessment (CMDA) meetings</li><li>
Help to identify any monitoring breaks and suggest enhancements</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards</li></ul><p></p><p><b>
Qualifications</b>:</p><ul><li>
Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.</li><li>
Ability to identify, measure, and manage key risks and controls.</li><li>
Strong knowledge in the development and execution for controls.</li><li>
Proven experience in control related functions in the financial industry.</li><li>
Proven experience in implementing sustainable solutions and improving processes.</li><li>
Understanding of compliance laws, rules, regulations, and best practices.</li><li>
Understanding of Citi&rsquo;s Policies, Standards, and Procedures.</li><li>
Strong analytical skills to evaluate complex risk and control activities and processes.</li><li>
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.</li><li>
Strong problem-solving and decision-making skills.</li><li>
Ability to manage multiple tasks and priorities.</li><li>
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.</li></ul><p></p><p><b>
Education</b>:</p><p>
Bachelor's/University degree or equivalent experience</p><p>
-</p><p><b>
Job Family Group:
</b></p>Controls Governance &amp; Oversight<p>
-</p><p><b>
Job Family:</b></p>
Quality Assurance, Monitoring &amp; Testing<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Quality Assurance, Monitoring & Testing Sr. Analyst (UAE Nationals Only) - DUBAI

<div>
 Individuals in Quality Assurance, Monitoring &amp; Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring &amp; testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.
 <br/>
 <br/>
 <strong>
  Responsibilities
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
  </li>
  <li>
   Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
  </li>
  <li>
   Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
  </li>
  <li>
   Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
  </li>
  <li>
   Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring &amp; testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
  </li>
  <li>
   Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
  </li>
  <li>
   Have a good understanding of the Citi Risk &amp; control framework and the underlying fundamentals on Risk Management
  </li>
  <li>
   Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
  </li>
  <li>
   Participate in strategic initiatives for control performance enhancements
  </li>
  <li>
   Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
  </li>
  <li>
   Help in Control &amp; Monitoring Design Assessment (CMDA) meetings
  </li>
  <li>
   Help to identify any monitoring breaks and suggest enhancements
  </li>
  <li>
   Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
  </li>
  <li>
   Ability to identify, measure, and manage key risks and controls.
  </li>
  <li>
   Strong knowledge in the development and execution for controls.
  </li>
  <li>
   Proven experience in control related functions in the financial industry.
  </li>
  <li>
   Proven experience in implementing sustainable solutions and improving processes.
  </li>
  <li>
   Understanding of compliance laws, rules, regulations, and best practices.
  </li>
  <li>
   Understanding of Citi&rsquo;s Policies, Standards, and Procedures.
  </li>
  <li>
   Strong analytical skills to evaluate complex risk and control activities and processes.
  </li>
  <li>
   Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
  </li>
  <li>
   Strong problem-solving and decision-making skills.
  </li>
  <li>
   Ability to manage multiple tasks and priorities.
  </li>
  <li>
   Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
 </strong>
 :
 <br/>
 <br/>
 Bachelor's/University degree or equivalent experience
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family Group:
  <br/>
  <br/>
 </strong>
 Controls Governance &amp; Oversight
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family:
  <br/>
  <br/>
 </strong>
 Quality Assurance, Monitoring &amp; Testing
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Time Type:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Most Relevant Skills
  <br/>
  <br/>
 </strong>
 Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Other Relevant Skills
  <br/>
  <br/>
 </strong>
 For complementary skills, please see above and/or contact the recruiter.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <em>
  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 <em>
  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 </em>
 <em>
  Accessibility at Citi.
  <br/>
  <br/>
 </em>
 <em>
  View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 </em>
</div>


YUBI

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Company</p>
<div><b>Yubi</b><b>
</b></div></div><div><p>Date Opened</p>
<div><b>11/27/2025</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Industry</p>
<div><b>Financial Services</b><b>
</b></div></div><div><p>City</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Dubayy (Dubai)</b><b>
</b></div></div><div><p>Country</p>
<div><b>United Arab Emirates</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>337-1500</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div><div>Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.</div><div></div><div><br>
From being a disruptor in India&rsquo;s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products</div><div></div><div><br>
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.</div><br>
<div></div>
</div><p></p><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>Collections Call Center Trainer and Quality Analyst (on a Third party Visa sponsorship and payroll)</p><div></div><p><br>
Job Summary:</p><div></div><p><br>
We are seeking an experienced and dynamic professional to join our Collections Business Unit as a Collections Call Center Trainer and Quality Analyst. In this role, you will be responsible for developing and delivering comprehensive training programs to our collections call centre staff, ensuring they possess the necessary knowledge, skills, and techniques to manage delinquent accounts effectively and achieve optimal recovery rates. Additionally, you will play a crucial role in monitoring and analysing call quality, identifying areas for improvement, and implementing strategies to enhance operational efficiency and customer experience.</p><div></div><p><br>
Key Responsibilities:</p><div></div><p><br>
Training Program Development and Delivery:</p><ul><li><p><br>
Design and implement comprehensive training curricula for collections call centre agents, covering topics such as collections strategies, communication techniques, compliance regulations, and customer service best practices.</p></li><li><p><br>
Develop engaging and interactive training materials, including presentations, case studies, role-playing scenarios, and assessments.</p></li><li><p><br>
Conduct regular training sessions, ensuring that agents are equipped with the necessary knowledge and skills to handle collections effectively.</p></li><li><p><br>
Continuously update and refine training materials to align with industry best practices, regulatory changes, and organizational policies.</p></li></ul><p><br>
Call Quality Monitoring and Analysis:</p><ul><li><p><br>
Establish robust call monitoring processes to assess the quality of collections calls, ensuring adherence to compliance standards, customer service protocols, and performance metrics.</p></li><li><p><br>
Conduct regular call calibrations and evaluations, providing constructive feedback to agents and identifying areas for improvement.</p></li><li><p><br>
Analyse call data and performance metrics to identify trends, pain points, and opportunities for process optimization.</p></li><li><p><br>
Collaborate with team leaders and managers to implement corrective actions and coaching plans for agents based on call quality assessments.</p></li></ul><p><br>
Performance Management and Coaching:</p><ul><li><p><br>
Develop and implement performance management frameworks to track and evaluate agent performance against predefined key performance indicators (KPIs).</p></li><li><p><br>
Conduct regular coaching sessions with agents, providing feedback, guidance, and support to enhance their collections skills and customer service delivery.</p></li><li><p><br>
Identify high-performing agents and leverage their expertise to develop best practices and mentorship programs.</p></li><li><p><br>
Collaborate with team leaders and managers to address performance issues and develop action plans for improvement.</p></li></ul><p><br>
Compliance and Regulatory Adherence:</p><ul><li><p><br>
Stay up-to-date with relevant laws, regulations, and industry standards related to collections practices and consumer protection.</p></li><li><p><br>
Ensure that all training materials, call scripts, and operational processes are compliant with legal and regulatory requirements.</p></li><li><p><br>
Conduct regular audits and assessments to identify potential compliance risks and implement mitigation strategies.</p></li></ul><p><br>
Continuous Improvement and Reporting:</p><ul><li><p><br>
Continuously evaluate and refine training programs, quality assurance processes, and performance management frameworks to drive operational excellence.</p></li><li><p><br>
Analyse data and metrics to identify opportunities for process optimization and cost-effective solutions.</p></li><li><p><br>
Prepare and present regular reports to management, highlighting key performance indicators, trends, and recommendations for improvement.</p></li></ul><div></div><p><br>
Qualifications and Experience:</p><div></div><ul><li><p><br>
Bachelor's degree/Master&rsquo;s Degree in a relevant field such as Business Administration, Human Resources, or related discipline.</p></li><li><p><br>
Minimum of 5 years of experience in collections, call centre operations, or customer service environments, with a strong focus on training and quality assurance.</p></li><li><p><br>
Proven track record in developing and delivering effective training programs, with excellent facilitation and presentation skills.</p></li><li><p><br>
Strong analytical and problem-solving skills, with the ability to interpret data and identify actionable insights.</p></li><li><p><br>
Excellent communication and interpersonal skills, with the ability to coach effectively and provide constructive feedback.</p></li><li><p><br>
Proficiency in using call monitoring and quality assurance tools and software.</p></li><li><p><br>
In-depth knowledge of collections practices, consumer protection laws, and industry regulations.</p></li><li><p><br>
Experience in developing and implementing performance management frameworks and coaching programs.</p></li><li><p><br>
Strong organizational and project management skills, with the ability to manage multiple tasks and priorities.</p></li></ul></div></div></div><p></p>

Trainer & Quality Analyst - Collections

Digipay

<p>Position: Quality Analyst</p><p>Location: Dubai, UAE</p><p>Job Type: Full-Time</p><p>Experience Required: 2&ndash;4 Years</p><p>Industry: Technology / Customer Service</p><p>Overview</p><p>We are looking for a detail-oriented and analytical Quality Analyst (QA) to ensure that our processes, customer interactions, and service delivery meet the highest standards. The ideal candidate will evaluate calls, chats, workflows, and internal operations to identify gaps, suggest improvements, and support overall quality enhancement across the organization.</p><p>Key Responsibilities</p><p>Monitor and evaluate customer interactions (calls, chats, emails) to ensure adherence to company standards.</p><p>Assess agent performance based on accuracy, process compliance, communication quality, and customer satisfaction.</p><p>Develop QA scorecards, evaluation forms, and quality guidelines.</p><p>Conduct regular audits of processes, documentation, and service flows.</p><p>Identify areas of improvement and provide actionable feedback to team leaders and agents.</p><p>Prepare daily, weekly, and monthly QA reports with insights and trends.</p><p>Collaborate with training teams to enhance process knowledge and agent performance.</p><p>Support root-cause analysis for repeated errors and operational issues.</p><p>Ensure regulatory, compliance, and company standards are consistently followed.</p><p>Recommend process improvements to increase efficiency and reduce errors.</p><p>Requirements</p><p>Bachelor&rsquo;s degree in any field (Business, IT, or related field preferred).</p><p>2&ndash;4 years of experience as a Quality Analyst in customer service, call centers, fintech, or related industries.</p><p>Strong understanding of QA methodologies, auditing, and service quality metrics.</p><p>Excellent analytical and problem-solving skills.</p><p>Strong communication skills with the ability to give constructive feedback.</p><p>Proficiency in MS Excel and reporting tools.</p><p>Experience with CRM/CX tools (e.g., Freshdesk, Zendesk, Genesys) is an advantage.</p><p>High attention to detail and strong process understanding.</p><p>Preferred Skills</p><p>Experience in fintech, payments, telecom, or BPO/call center environments.</p><p>Knowledge of compliance standards and service quality frameworks.</p><p>Ability to handle multiple evaluations and deadlines efficiently.</p><p>Job Types: Full-time, Permanent, Contract</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Quality Analyst

ALMIRAX REAL ESTATE BROKERAGE LLC

<p>Responsibilities</p><ul><li>Experience with CRM platforms such as Salesforce or HubSpot</li><li>Strong skills in data analysis using MS Excel</li><li>Meticulous attention to detail and a methodical approach</li><li>Strong analytical and problem-solving abilities</li><li>Excellent written and verbal communication for feedback and reporting</li><li>Familiarity with local and national real estate laws, brokerage regulations, and transactional processes</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor's degree in business administration, Real Estate, Law, or a related field</li><li>Exceptional proficiency in reviewing legal and transactional documents</li><li>3-6 years of experience in Quality Assurance, Compliance, or a similar auditing role</li><li>Must be located in commutable distance to Dubai, Dubai, United Arab Emirates</li></ul><p>Job Type: Full-time</p>

Quality Assurance Officer

VaporVM

<div><div><div><b>Date Posted:</b></div>
03 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VaporVM Communications and Information Technology</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>Duties &amp; Responsibilities:</b></p>
<ul>
<li>Analyze stakeholder requirements and translate them into clear documents for the technical team.</li>
<li>Prepare use cases and workflow diagrams.</li>
<li>Define quality standards and develop comprehensive test plans.</li>
<li>Conduct UAT and ensure system compliance with requirements.</li>
<li>Monitor performance indicators and ensure output quality.</li>
<li>Coordinate between development teams, project managers, and end users.</li>
</ul>
<p></p><p><b>Experience &amp; Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in computer engineering, Computer Science, or a related field</li>
<li>Minimum 4 years of business analysis experience.</li>
<li>Minimum 4 years of software quality assurance (QA) and testing.</li>
<li>Proficiency in preparing functional and technical requirement documents.</li>
<li>Knowledge of requirement management tools.</li>
<li>Familiarity with software testing tools.</li>
</ul>
<p></p><p><b>Please note that this position requires the applicant to be currently located in Saudi Arabia. Only candidates who meet the job requirements and reside within Saudi Arabia are encouraged to apply.</b></p></div></div><p></p>

Business Analyst

Fragorium LLC

<p><b>Job Summary</b></p><p>We are seeking a highly skilled and detail-oriented Quality Control Analyst to support the production operations within our fragrance manufacturing division at Sharjah. The ideal candidate will have strong experience in fragrance quality control, compound formulation, and perfume development processes.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct routine and batch-wise quality checks on raw materials, compounds, and finished fragrance products</li><li>Perform analytical and physical testing (e.g., GC analysis, specific gravity, viscosity, appearance, stability)</li><li>Ensure all fragrance formulations meet established quality, safety, and regulatory standards</li><li>Review, evaluate, and approve production samples before release</li><li>Monitor manufacturing processes to ensure compliance with SOPs and GMP guidelines</li><li>Work closely with perfumers, compounders, and production teams to address quality deviations and implement corrective actions</li><li>Maintain accurate quality records, test reports, and batch documentation</li><li>Support perfume development activities by evaluating trial samples and providing technical feedback</li><li>Assist in troubleshooting formulation or production issues</li><li>Coordinate with procurement and warehouse teams regarding material quality concerns</li><li>Participate in audits, validations, and continuous improvement initiatives.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 4 to 6 years of experience working in a fragrance, flavour, or cosmetic manufacturing facility</li><li>Bachelors Degree in chemistry, biochemistry or chemical engineering</li><li>Knowledge of IFRA standards and regulatory compliance</li><li>Exposure to R&amp;D or technical evaluation for perfume development</li><li>Strong knowledge of fragrance compounding, raw materials, and perfume creation processes</li><li>Hands-on experience with analytical instruments used in fragrance QC</li><li>Solid understanding of chemical properties, safety protocols, and manufacturing standards</li><li>Good communication skills and the ability to collaborate with cross-functional teams</li><li>High attention to detail, problem-solving ability, and a strong sense of quality ownership</li><li>Ability to handle multiple tasks and work efficiently in a fast-paced production environment.</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>QC - Fragrance Manufacturing: 4 years (Preferred)</li></ul>

QC Analyst (Fragrance Industry)

Explore 4246+ Quality assurance analyst in Dubai this December. Find roles across top companies and apply now to boost your career.

4246 quality assurance analyst jobs IN Dubai

Quality Assurance, Monitoring & Testing Sr. Analyst (UAE Nationals Only) - DUBAI

Quality Assurance, Monitoring & Testing Sr. Analyst (UAE Nationals Only) - DUBAI

Trainer & Quality Analyst - Collections

Quality Analyst

Quality Assurance Officer

Business Analyst

QC Analyst (Fragrance Industry)