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analyst - business process improvement Jobs in Dubai

analyst - business process improvement

assistant quality manager

quality assurance analyst

VaporVM

<div><div><div>Date Posted:</div>
14 February, 2026</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>We are seeking a versatile Business Analyst with strong Quality Assurance (QA) capabilities and UI/UX design awareness to join our in-house development and support team. The ideal candidate will bridge the gap between business needs and technical implementation, while also contributing to testing strategies and early-stage design through wireframing and prototyping. Experience in domains such as smart cities, smart parks and content management platforms is highly desirable.

Key Responsibilities
<ul><li>Gather, analyze, and document business requirements, workflows, and use cases</li></ul>
<ul><li>Collaborate with stakeholders to define functional and non-functional requirements</li></ul>
<ul><li>Translate business needs into clear user stories and acceptance criteria</li></ul>
<ul><li>Design and execute test plans, test cases, and test scripts (manual and automated)</li></ul>
<ul><li>Perform functional, regression, and user acceptance testing (UAT)</li></ul>
<ul><li>Create UI/UX wireframes and interactive prototypes to support requirement validation and stakeholder alignment</li></ul>
<ul><li>Identify gaps, inconsistencies, and potential risks in requirements and solutions</li></ul>
<ul><li>Work closely with developers, QA engineers, and product owners to ensure alignment</li></ul>
<ul><li>Support defect tracking, triage, and resolution processes</li></ul>
<ul><li>Maintain documentation including BRDs, FRDs, test reports, and traceability matrices</li></ul>

Required Skills &amp; Experience
<ul><li>8+ years of experience as a Business Analyst with hands-on QA involvement</li></ul>
<ul><li>Strong understanding of SDLC, Agile/Scrum methodologies, and QA processes</li></ul>
<ul><li>Experience with tools like JIRA, Confluence, TestRail, or Azure DevOps</li></ul>
<ul><li>Ability to write and execute test cases and perform defect analysis</li></ul>
<ul><li>Familiarity with automation tools (e.g., Selenium, Cypress) is a plus</li></ul>
<ul><li>Proficiency in wireframing and prototyping tools such as Figma, Adobe XD, or Sketch</li></ul>
<ul><li>Strong grasp of user-centered design principles and ability to translate requirements into visual concepts</li></ul>
<ul><li>Prior experience working with ticketing system, hardware/IoT and content management system</li></ul>
<ul><li>Strong requirements elicitation and documentation skills (BRD, FRD, user stories, use cases)</li></ul>
<ul><li>Familiarity with cloud platforms, dashboards, and analytics used in IoT solutions</li></ul>
<ul><li>Experience with process mapping, workflow design, and gap analysis</li></ul>
<ul><li>Experience with UAT planning, execution, and defect management</li></ul>
<ul><li>Excellent analytical, communication, and stakeholder management skills</li></ul>

Preferred Qualifications
<ul><li>Bachelor&rsquo;s degree in Business, Computer Science, Design, or related field</li></ul>
<ul><li>Experience in enterprise</li></ul></div></div>

Business Analyst with QA

Apparel Group

<div>
 
 
 
 About the Company
 
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencer&rsquo;s, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first Phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 
 
 
 
 Overview:
 
 -
 
 
 
 The Quality Assurance Analyst ensures consistent, high-quality customer experience across all e-commerce support channels by evaluating customer interactions, identifying performance and process gaps, and driving continuous improvement. The role plays a critical part in protecting brand reputation, improving CSAT/NPS, and reducing repeat contacts in a fast-paced retail environment.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 
 Omnichannel Quality Monitoring
 
 
 
 <ul>
 <li>
 Evaluate customer interactions across voice, email, live chat, social media, and app tickets&amp; reviews.
 </li>
 <li>
 Apply channel-specific QA scorecards covering:
 </li>
 <li>
 Accuracy of information (orders, returns, refunds, delivery SLAs)
 </li>
 <li>
 Brand tone of voice and empathy
 </li>
 <li>
 Resolution ownership and follow-through
 </li>
 <li>
 Compliance with policies and customer promises
 </li>
 <li>
 Monitor handling of peak-season traffic, escalations, and high-impact cases (delivery delays, refunds, cancellations).
 </li>
 </ul>
 
 
 
 
 
 
 E-Commerce &amp; Retail Quality Focus
 
 
 
 <ul>
 <li>
 Assess agent knowledge and execution related to:
 </li>
 <li>
 Order tracking, delivery failures, and last-mile coordination
 </li>
 <li>
 Returns, exchanges, refunds, and wallet/BNPL payments
 </li>
 <li>
 Promotions, vouchers, and campaign rules
 </li>
 <li>
 App and website journey issues
 </li>
 <li>
 Identify quality gaps linked to
 
 logistics, warehouse, catalog, or tech issues
 
 , and flag them with clear evidence.
 </li>
 </ul>
 
 
 
 
 
 
 Performance Insights &amp; Reporting
 
 
 
 <ul>
 <li>
 Deliver weekly and monthly QA dashboards highlighting:
 </li>
 <li>
 Quality score trends by channel, brand, and agent
 </li>
 <li>
 Critical errors impacting CSAT, NPS, and repeat contacts
 </li>
 <li>
 Top defect drivers (e.g., wrong promise, missing follow-up, policy misinterpretation)
 </li>
 <li>
 Correlate QA outcomes with CSAT, NPS, FCR, Breach, and AHT to support management decisions.
 </li>
 </ul>
 
 
 
 
 
 
 Coaching &amp; Calibration
 
 
 
 <ul>
 <li>
 Provide
 
 actionable, example-based feedback
 
 to agents and team leaders.
 </li>
 <li>
 Support targeted coaching plans for:
 </li>
 <li>
 New joiners
 </li>
 <li>
 Low-performing agents
 </li>
 <li>
 Agents handling complex retail cases
 </li>
 <li>
 Participate in
 
 calibration sessions
 
 with Operations and Training to ensure scoring consistency across brands and channels.
 </li>
 </ul>
 
 
 
 
 
 
 Process &amp; CX Improvement
 
 
 
 <ul>
 <li>
 Recommend improvements to:
 </li>
 <li>
 SOPs and customer communication templates
 </li>
 <li>
 Knowledge base articles and macros
 </li>
 <li>
 Automation and self-service flows (order tracking, returns, refunds)
 </li>
 <li>
 Support rollout of new brands, campaigns, or system changes from a quality and CX perspective.
 </li>
 <li>
 Contribute QA insights to reduce avoidable contacts and repeat interactions.
 </li>
 </ul>
 
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 
 <ul>
 <li>
 Ensure adherence to:
 </li>
 <li>
 Retail policies and SLAs
 </li>
 <li>
 Data privacy and customer protection standards
 </li>
 <li>
 Brand-specific guidelines across multiple markets
 </li>
 <li>
 Flag high-risk or repeat quality issues with clear escalation paths.
 </li>
 </ul>
 
 
 
 
 
 
 Required Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 2&ndash;4 years in e-commerce, retail, or omnichannel contact center QA.
 </li>
 <li>
 Hands-on experience evaluating digital channels (chat, email, social).
 </li>
 <li>
 Strong understanding of retail CX drivers and peak-season operations.
 </li>
 </ul>
 
 
 
 
 
 
 Technical &amp; Functional Skills
 
 
 
 <ul>
 <li>
 Proficiency with CRM and QA platforms (e.g., Sprinklr, Zendesk, Salesforce).
 </li>
 <li>
 Strong data analysis and reporting skills (Excel, dashboards).
 </li>
 <li>
 Ability to interpret QA data and translate it into operational actions.
 </li>
 <li>
 Excellent written communication with strong attention to tone and clarity.
 </li>
 </ul>
 
 
 
 
 
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Customer-obsessed mindset
 </li>
 <li>
 High attention to detail and fairness
 </li>
 <li>
 Ownership and accountability
 </li>
 <li>
 Ability to challenge processes constructively
 </li>
 <li>
 Strong collaboration with Ops, Tech, Logistics, and Training
 </li>
 </ul>
 
 
 
 
 
 
 Benefits:
 
 
 -
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 </ul>
</div>

Quality Assurance Officer

Digipay

We are looking for a Quality Analyst (Sales) to evaluate sales calls and processes, ensure adherence to quality and compliance standards, and help improve conversion rates and customer experience.Key Responsibilities<ul><li>Monitor and evaluate inbound and outbound sales calls</li><li>Assess sales pitch, product knowledge, probing, objection handling, and closing skills</li><li>Ensure compliance with sales scripts, policies, and regulatory guidelines</li><li>Provide structured feedback and coaching to sales agents</li><li>Identify quality gaps and suggest improvement actions</li><li>Prepare daily, weekly, and monthly quality reports</li><li>Participate in calibration and training sessions</li></ul>We are seeking an experienced Sales Team Leader to manage, motivate, and drive a team of sales executives to achieve targets while maintaining high-quality customer interactions.Key Responsibilities<ul><li>Manage and supervise a team of sales executives</li><li>Drive daily, weekly, and monthly sales targets</li><li>Monitor performance metrics such as conversion, talk time, and revenue</li><li>Conduct regular coaching, feedback, and performance reviews</li><li>Handle escalated sales and customer issues</li><li>Coordinate with QA and training teams to improve performance</li><li>Track attendance, discipline, and team productivity</li><li>Prepare performance reports for management</li></ul>Job Types: Full-time, Permanent, Contract, FresherPay: AED2,500.00 - AED2,800.00 per month

Quality Analyst nd TL ( Hindi, sales team )

KAYALI

<div>Who We Are
Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles. 
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world. 
Summary
Join our dynamic and innovative global fragrance business as an Assistant Quality Manager, where your expertise will play a pivotal role in shaping the quality standards of our memorable products. As a leader in the fragrance industry, we are committed to delivering exceptional quality and compliance in every aspect of our operations.
In this key position, you will support with the development and implementation of robust quality assurance processes, ensuring that our fragrances not only meet but exceed customer expectations and regulatory and safety requirements. This role involves overseeing quality processes, supplier compliance, and continuous improvement initiatives across manufacturing, warehousing, and e-commerce operations. Your passion for quality and your strategic approach will contribute to our mission of crafting unforgettable scent experiences that resonate with consumers worldwide.
Essential Duties and Responsibilities<ul><li>
Support with the development and implementation of a global Quality Management System
</li><li>Work closely and collaboratively with third party contractors/service providers (external manufacturers, suppliers, warehouse etc.) to execute projects and launches successfully, including attendance of industrial trials and first commercial productions, review and approval of CoAs and relevant documents, conducting inspections etc.</li><li>
Work closely and collaboratively with internal cross-functional teams to ensure successful launch and project execution including review and approval of specifications, stability/compatibility and testing results etc.</li><li>
Investigate quality issues and complaints from various sources (B2B &amp; B2C) to identify root cause and ensure implementation of a robust corrective and preventive action (CAPA) plan, internally and externally, to prevent recurrence</li><li>
Qualify third party contractors/service providers handling Kayali products/components, according to ISO/GMP/GDP and other relevant standards through audit and frequent reviews.</li><li>
Identify opportunities for improvement in systems, processes, etc. to increase efficiency and enhance quality assurance and control.</li></ul> 
Requirements<ul><li>
Bachelor&rsquo;s degree in Chemistry, Cosmetic Science, Quality Management or related field</li><li>
ISO 9001 certified auditor</li><li>
5+ years of experience working in a quality and/or regulatory compliance function in a luxury fragrance and skincare or related industry</li><li>
Experience in developing and maintaining a robust QMS in related industry</li><li>
Clear understanding and ability to assess and act upon product safety, quality efficacy and compliance risks and to ensure operations do not compromise the quality of products</li><li>
Good understanding of typical Fragrance &amp; Cosmetic requirements</li><li>
In-depth understanding and strong knowledge of quality processes, relevant regulatory and legal standards</li><li>
Strong analytical and problem-solving skills</li><li>
Intermediate skills in IT/data analytics (AI, Microsoft Power Suite) and continuous improvement (Lean, Six Sigma)</li></ul>
Competence<ul><li>
Results oriented, entrepreneurial and self-motivated</li><li>
Strong leadership, motivational and interpersonal skills</li><li>
Capable of building strong working relationships and motivated teams to deliver outstanding results</li><li>
Commercial understanding of corporate and operational business issues</li><li>
Strong understanding of planning issues, budgeting, priority setting, project management</li><li>
Ability to transform solid thinking into action (a thinker and an achiever)</li><li>
Good communication skills, both written and oral</li><li>
Strong intellectual curiosity</li><li>
Appetite for exploring new and previously uncharted territories</li><li>
Openness to change and ability to think out of the box</li><li>
Good presentation and organizational skills</li></ul> 
Benefits<ul><li>
Premium Medical/Dental/Vision coverage</li><li>
Find Your Magic Days</li><li>
Volunteer Day</li><li>
Professional Development Days</li><li>
Birthday leave
</li><li>Employee discounts Kayali products</li><li>
Product gifting</li><li>
Egg Freezing Benefits</li></ul>
Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.</div>

Assistant Quality Manager

<div>
 Who We Are
 
 
 Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.
 
 
 Our Mission
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 Join our dynamic and innovative global fragrance business as an Assistant Quality Manager, where your expertise will play a pivotal role in shaping the quality standards of our memorable products. As a leader in the fragrance industry, we are committed to delivering exceptional quality and compliance in every aspect of our operations.
 
 
 In this key position, you will support with the development and implementation of robust quality assurance processes, ensuring that our fragrances not only meet but exceed customer expectations and regulatory and safety requirements. This role involves overseeing quality processes, supplier compliance, and continuous improvement initiatives across manufacturing, warehousing, and e-commerce operations. Your passion for quality and your strategic approach will contribute to our mission of crafting unforgettable scent experiences that resonate with consumers worldwide.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Support with the development and implementation of a global Quality Management System
 </li>
 <li>
 Work closely and collaboratively with third party contractors/service providers (external manufacturers, suppliers, warehouse etc.) to execute projects and launches successfully, including attendance of industrial trials and first commercial productions, review and approval of CoAs and relevant documents, conducting inspections etc.
 </li>
 <li>
 Work closely and collaboratively with internal cross-functional teams to ensure successful launch and project execution including review and approval of specifications, stability/compatibility and testing results etc.
 </li>
 <li>
 Investigate quality issues and complaints from various sources (B2B &amp; B2C) to identify root cause and ensure implementation of a robust corrective and preventive action (CAPA) plan, internally and externally, to prevent recurrence
 </li>
 <li>
 Qualify third party contractors/service providers handling Kayali products/components, according to ISO/GMP/GDP and other relevant standards through audit and frequent reviews.
 </li>
 <li>
 Identify opportunities for improvement in systems, processes, etc. to increase efficiency and enhance quality assurance and control.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Chemistry, Cosmetic Science, Quality Management or related field
 </li>
 <li>
 ISO 9001 certified auditor
 </li>
 <li>
 5+ years of experience working in a quality and/or regulatory compliance function in a luxury fragrance and skincare or related industry
 </li>
 <li>
 Experience in developing and maintaining a robust QMS in related industry
 </li>
 <li>
 Clear understanding and ability to assess and act upon product safety, quality efficacy and compliance risks and to ensure operations do not compromise the quality of products
 </li>
 <li>
 Good understanding of typical Fragrance &amp; Cosmetic requirements
 </li>
 <li>
 In-depth understanding and strong knowledge of quality processes, relevant regulatory and legal standards
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Intermediate skills in IT/data analytics (AI, Microsoft Power Suite) and continuous improvement (Lean, Six Sigma)
 
 
 </li>
 </ul>
 Competence
 
 
 <ul>
 <li>
 Results oriented, entrepreneurial and self-motivated
 </li>
 <li>
 Strong leadership, motivational and interpersonal skills
 </li>
 <li>
 Capable of building strong working relationships and motivated teams to deliver outstanding results
 </li>
 <li>
 Commercial understanding of corporate and operational business issues
 </li>
 <li>
 Strong understanding of planning issues, budgeting, priority setting, project management
 </li>
 <li>
 Ability to transform solid thinking into action (a thinker and an achiever)
 </li>
 <li>
 Good communication skills, both written and oral
 </li>
 <li>
 Strong intellectual curiosity
 </li>
 <li>
 Appetite for exploring new and previously uncharted territories
 </li>
 <li>
 Openness to change and ability to think out of the box
 </li>
 <li>
 Good presentation and organizational skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Employee discounts Kayali products
 </li>
 <li>
 Product gifting
 </li>
 <li>
 Egg Freezing Benefits
 
 
 </li>
 </ul>
 Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
</div>

Commercial Bank of Dubai

<div>Dubai, Dubai, AE Experienced Permanent ID: TBC</div>
 <div><div><div><div><h3 class="jobSectionHeader">DESCRIPTION</h3>
<div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. 
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022. 
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile. 
Job Purpose: 
The KYC and Ongoing Due Diligence Analyst will be responsible for ensuring compliance with internal policies related to KYC and customer due diligence, as well as, managing the risks and controls associated with the WBG departments processes. The KYC and Ongoing Due Diligence Analyst will also oversee the control testing and quality assurance functions to ensure the effectiveness and efficiency of the KYC and due diligence operations. 
Principal Accountabilities: 
Implement the KYC and Ongoing Due Diligence (ODD) processes for the Wholesale Banking Group (WBG) customers, including, the identification, verification, screening, and review of documents of the customers to ensure quality submissions of the NTB and ODD files.
Ensure compliance with the applicable internal policies related to KYC and Customer Due Diligence, as per the onboarding and ODD internal policies
Implement the quality assurance (QA) of the KYC and ODD for the WBG departments, and Provide Quality assurance review reports on the completeness, quality, and reliability of the documents related to Account opening and ODD
Perform QA review for NTB and ODD
Perform Review of RCSA
Perform RCSA Control Tests
Provide support to the KYC and ODD stakeholders, such as the Relationship Managers (RMs), and any other stakeholders from the Coverage Teams
Receive from the WBG RMs completed NTB and ODD submissions, review the completion of the documents and information in the forms, and perform an independent quality check and necessary due diligence to have a complete file for NTB account onboarding submission.
Provide the feedback and discrepancies to the WBG RMs, interact with them, and recommend the necessary actions, if required, to ensure completeness of the NTB and ODD files
Ensure the documents and information are complete as per the existing SOPs to have quality submissions of the NTB and ODD files for WBG Departments
Recommend the NTB and ODD files submission after complete quality check of the submission file
Perform system review post account opening and ODD, and make sure the account opening data is updated for the fields visible to Coverage in the Bank system
Perform Document repository review, and make sure the account opening documents and ODD documents are available and complete as per the approved file.
Ensure to liaise with the WBG RMs to rectify the gaps identified during the Bank system check or document repository review post account opening
Provide feedback and insights to the Line Manager to recommend any changes required or alignment in the SOPs with the compliance policy or with practice within the WBG coverage units
Ensure compliance to the NTB and ODD SOPs and guidance from the line manager and from Compliance
Update the Unit MIs required to monitor the progress and to keep the record of the accounts reviewed
Perform ad hoc projects assigned by the Line Manager</div></div></div></div></div>
 <div><div><div><div><h3 class="jobSectionHeader">REQUIREMENTS</h3>
<div>Education and Experience: 
Bachelor&rsquo;s Degree in Economics / Finance / Accountancy / Business Management
At least 3-5 years of experience in KYC and due diligence, preferably in the wholesale banking sector
Strong knowledge of the KYC and due diligence requirements and industry standards</div></div></div></div></div>

Assistant Manager, Business Risk & Governance ( UAE National )

flydubai

<div>MAIN OBJECTIVE OF ROLE: To support the delivery of technology-driven products by bridging the gap between business needs and technical implementation through defining product requirements, prioritizing product backlog, ensuring technical feasibility, and collaborating closely with cross-functional teams to deliver high-quality solutions that meet customer and business objectives. KEY RESPONSIBILITIES:
<ul><li>Defines Product Vision &amp; Strategy, collaborating with stakeholders to develop and communicate a clear product vision aligned with business goals.</li><li>
Creates, maintains, and prioritises the product backlog, ensuring alignment with strategic objectives and customer needs.</li><li>
Defines business needs as detailed technical requirements, user stories, and acceptance criteria.</li><li>
Works with the development team to plan sprints, refines backlog items, and ensures timely delivery of product increments.</li><li>
Serves as the primary point of contact between business, development, and Quality Assurance (QA) teams, ensuring transparency and alignment.</li><li>
Collaborates closely with architects and engineers to ensure proposed solutions are technically viable and align with enterprise architecture.</li><li>
Develops, maintains, and communicates the product roadmap, adjusting priorities based on evolving business needs.</li><li>
Reviews acceptance criteria, review deliverables, and coordinate user acceptance testing to ensure product quality.</li><li>
Gathers and analyses feedback from end-users, stakeholders, and market trends to guide product improvements.</li><li>
Identifies product risks, dependencies, and constraints, and work with teams to mitigate them.</li><li>
Supports the definition of KPIs and use analytics to monitor product performance, drive improvements, and measure success.</li><li>
Facilitates smooth adoption of new features by working with change management teams and providing necessary documentation/training.</li><li>
Stays up to date with industry trends, emerging technologies, and agile best practices to enhance product delivery.</li><li>
Supports budgeting and resource allocation decisions related to the product roadmap.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Bachelor&rsquo;s Degree or Honours in Computer Science, Information Systems, or related field</li><li>
Fluent in English</li><li>
5 years&rsquo; experience as a Product Owner, Business Analyst, or Technical Lead in an Agile/Scrum environment Hands-on experience in translating business requirements into technical deliverables Proven ability to collaborate with software engineers, architects, QA, and DevOps teams Airline Industry knowledge</li><li>
Familiarity with Agile tools such as Jira, Confluence, or Azure DevOps Understanding of system architecture, APIs, and integrations</li><li>
Years with qualifications: 5 - 7 years</li><li>
Certification in Business Analysis</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Product Owner (EBS HRMS / Fusion HCM)

Explore 1522+ Quality assurance analyst in Dubai this February. Find roles across top companies and apply now to boost your career.

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