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quality assurance analyst

Telelinkz

<p><b>Location:</b> Onsite<br/><b>Shift:</b> 9:00 PM - 6:00 AM<br/><b>Schedule:</b> Monday - Friday<br/><b>Transportation:</b> Available for female employees</p><p><b>Job Description:</b><br/>We are looking for a detail-oriented <b>QA Analyst</b> to join our team. The ideal candidate will be responsible for monitoring and evaluating calls, ensuring quality standards, and improving overall team performance. This role requires strong analytical skills and the ability to provide constructive feedback to enhance service quality.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor and evaluate customer service or sales calls to ensure quality standards are met</li><li>Provide feedback and coaching to agents to improve performance</li><li>Identify trends, errors, and areas for improvement</li><li>Prepare QA reports and maintain quality documentation</li><li>Ensure compliance with company policies and processes</li><li>Collaborate with team leads and management to improve overall service quality</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience as a <b>QA Analyst / Quality Assurance</b> in a call center or BPO environment preferred</li><li>Strong listening, analytical, and communication skills</li><li>Ability to handle performance evaluations and reporting</li><li>Good knowledge of MS Office and reporting tools</li><li>Ability to work in a <b>night shift environment</b></li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary package</li><li>Monday to Friday schedule</li><li>Transportation facility for female employees</li><li>Professional and growth-oriented work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs60,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you graduated ?</li><li>Can you speak english fluently?</li></ul><p>Work Location: In person</p>

Data Entry/ Sales Support Trainee

<p><b>Location:</b> Lahore<br/><b>Salary:</b> PKR 45,000 - 60,000 per month<br/><b>Shift:</b> Monday to Friday | 9:00 PM - 6:00 AM<br/><b>Facility:</b> Transportation provided for female employees</p><p><b>Job Description:</b><br/>We are looking for a detail-oriented and analytical <b>Quality Assurance Specialist</b> to join our team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring that quality standards and compliance requirements are consistently met.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor and evaluate customer interactions (calls/chats) to ensure quality standards.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Identify process gaps and recommend improvements.</li><li>Maintain QA reports, scorecards, and performance records.</li><li>Ensure compliance with company policies and client requirements.</li><li>Collaborate with operations and training teams to enhance service quality.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree preferred.</li><li>Previous experience in <b>Quality Assurance (BPO/Call Center)</b> is preferred.</li><li>Strong listening, analytical, and reporting skills.</li><li>Good communication and attention to detail.</li><li>Ability to work in a night shift environment.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package (PKR 45,000 &ndash; 60,000).</li><li>Stable <b>Monday to Friday</b> schedule.</li><li>Transportation facility for female staff.</li><li>Growth opportunities in a professional work environment.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs60,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you done with your graduation?</li><li>Can you speak English Fluently?</li></ul><p>Work Location: In person</p>

Quality Assurance Specialist (Night Shift)

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 OneFile is a market-leading provider of learning and development software to support the delivery of apprenticeships and qualifications training through its ePortfolio and learning management (LMS) platform.
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are looking to hire a SQA Analyst having experience and expertise in evaluating every phase of the development process to ensure that the design and software adhere to company standards. Software delays are costly for a company, so releases need to meet target dates and stay within budget. The hired individual will help meet deadlines by breaking up the development process into attainable testing goals and relaying any issues back to the development and product teams or leaders.
 <br/>
 <br/>
 The selected candidate will be working out of the Contour Software Lahore office, as an extension of the R&amp;D team located in Europe.
 <br/>
 <br/>
 <strong>
  Key Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to risk analysis &amp; classification as part of the development process.
  </li>
  <li>
   Support estimation &amp; sizing activities.
  </li>
  <li>
   Design &amp; Execute Functional &amp; non-functional tests.
  </li>
  <li>
   Update &amp; maintain regression test repository.
  </li>
  <li>
   Investigate and raise bugs.
  </li>
  <li>
   Provide status reports to key stakeholders.
  </li>
  <li>
   Thoroughly document and handover key testing artifacts
  </li>
  <li>
   Support with audits and other quality assurance measures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Must Have
  <br/>
  <br/>
 </strong>
 <strong>
  Skills &amp; Experience Required:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University or College educated or equivalent (BS/MS degree in Computer Science, Engineering or other related technical disciplines is preferred).
  </li>
  <li>
   2-3 years professional QA testing experience.
  </li>
  <li>
   ISTQB Foundation Certificate, or equivalent QA certification.
  </li>
  <li>
   Experience with SQL, XML/JSON, REST API
  </li>
  <li>
   Excellent oral and written communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Education sector
  </li>
  <li>
   Experience in Automation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


SQA Analyst

Virikson Travel

<p><b>Job description:</b></p><p><b>Position Overview:</b> The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.</p><ul><li><b>Key Responsibilities:</b></li><li><b>Chat and Call Verification:</b></li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li><b>Quality Assurance Development:</b></li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li><b>Service Monitoring and Evaluation:</b></li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li><b>Team Collaboration:</b></li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li><b>Problem Resolution:</b></li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li><b>Continuous Improvement:</b></li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li><b>Compliance and Reporting:</b></li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li><b>Customer Experience Enhancement:</b></li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul><p><b>Work Environment:</b></p><ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Executive (Travel/BPO/Call Center)

WBM PVT LTD

<p>Job Description:</p><p>We are looking for a detail-oriented and responsible <b>Quality Assurance (QA) Officer</b> to join our team. The ideal candidate will be responsible for monitoring and improving product/service quality, ensuring company standards are met, and maintaining compliance with internal policies.</p><p>Responsibilities:</p><ul><li>Monitor daily operations to ensure quality standards are maintained</li><li>Conduct inspections and quality checks</li><li>Identify process improvements and suggest corrective actions</li><li>Prepare quality reports and documentation</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with different departments to maintain quality performance</li></ul><p>Requirements:</p><ul><li>Bachelor&rsquo;s degree (preferred)</li><li>Proven experience in Quality Assurance or related field</li><li>Strong attention to detail</li><li>Good communication and reporting skills</li><li>Ability to analyze data and identify issues</li><li>Knowledge of quality control standards and procedures</li></ul><p>Skills:</p><ul><li>Problem-solving skills</li><li>Time management</li><li>Team coordination</li><li>Microsoft Office proficiency</li></ul><p>Benefits:</p><ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li></ul><p>How to Apply:</p><p>Interested candidates can apply through Indeed.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specialist

Dubizzle Labs

<div>
 At Dubizzle Labs, we are looking to further expand our Pakistan engineering office of already 300+. We are most interested in bringing on board colleagues who love to learn, perform, and teach. We are building a high-quality engineering environment with a super focus on delivering value to customers. Your primary responsibility would be to build world-class suite products to support the hyper-growth of our businesses in 10 countries.
 <br/>
 <br/>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 plus years of experience in Software Quality Assurance (Tested Web and Mobile Apps).
  </li>
  <li>
   Participate in all aspects of SDLC to advocate quality
  </li>
  <li>
   Write test cases based on business /technical requirements, use cases, and design documents.
  </li>
  <li>
   Perform black box and white box testing and help coordinate the QA process by tracking defects, and managing release processes.
  </li>
  <li>
   Develop and Execute Test scenarios and test cases.
  </li>
  <li>
   Ability to stay focused and prioritize a heavy workload while achieving exceptional quality.
  </li>
  <li>
   Lead process improvements to provide improved quality assurance and reduction in testing cycle time.
  </li>
  <li>
   SQA Lifecycle implementation for the projects
  </li>
  <li>
   Report test results to the management team
  </li>
  <li>
   Knowledge of Security Testing [Penetration Testing]
  </li>
  <li>
   Experience with Agile/Scrum development process
  </li>
  <li>
   REST API testing
  </li>
  <li>
   Strong working knowledge of SQL and Relational Databases
  </li>
  <li>
   Stay up to date with new testing tools and technologies.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mandatory Qualities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to work with a team to participate actively in product development and technical architecture.
  </li>
  <li>
   Must have the start-up mindset: curious, smart, and proactive.
  </li>
  <li>
   Must manage time and priorities to deliver projects effectively and within set deadlines.
  </li>
  <li>
   Must have strong project management, organizational, and planning skills.
  </li>
 </ul>
</div>


Senior SQA Engineer

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Company</div></div><div></div><div><div><br>
CAST is an award-winning developer of software and hardware solutions for the entertainment, events, and meetings industries. Our flagship products include WYSIWYG, the industry standard for lighting design and pre-visualization, and BlackTrax, a cutting-edge real-time tracking system.</div></div><div></div><div><div><br>
For over 30 years, we&rsquo;ve driven innovation, recognized with 24 patents, two Emmy Awards, and multiple international industry honors. Our technology powers some of the world&rsquo;s most iconic productions &mdash; from the Olympics and Super Bowl halftime shows to Cirque du Soleil, Disney, Apple, and major tours by U2.</div></div><div></div><div><div><br>
Beyond live entertainment, we partner with global brands including Marriott, Loews, and Encore Global to transform event and production experiences worldwide.</div></div><div></div><div><div><br>
Position</div></div><div></div><div><div><br>
The SQA Analyst plays an essential role in ensuring the quality, stability, and performance of CAST&rsquo;s products. This role blends hands on software testing with real world operational support. The SQA Analyst executes test plans, validates new features, and identifies defects before release by recreating real world use cases. They work closely with Customer Success and Product Development to verify fixes, document issues clearly, and provide actionable insights that improve product behavior.</div></div><div></div><div><div><br>
The role supports customers and internal teams by troubleshooting scenarios commonly encountered in the field including inconsistent tracking data, visualization performance issues, patching mistakes, networking misconfiguration, or hardware communication challenges. Through clear communication, structured testing, and accurate problem diagnosis, the SQA Analyst contributes directly to product reliability and customer confidence.</div></div><div></div><div><div><br>
The successful hire will be located and work out of the Contour Software Karachi/Lahore/Islamabad office, working as part of the resource-center team, as an extension of the division-based R&amp;D department.</div></div><div></div><div><div><br>
Job Description</div></div><div></div><div><ul><li><div><br>
Demonstrates strong customer focus by understanding real world user workflows and incorporating customer perspectives into testing, issue analysis, and product quality improvements.</div></li></ul></div></div><div><div><ul><li><div>
Applies functional and technical skills by configuring CAST products in controlled and production like test environments, validating performance across complex lighting, tracking, and visualization scenarios.</div></li></ul></div><div><ul><li><div>
Shows learning agility by staying current on CAST product updates, industry technologies, and evolving production workflows to strengthen test coverage and product insight.</div></li></ul></div><div><ul><li><div>
Uses strong problem solving and process management skills to identify defects, replicate field scenarios, diagnose root causes, and provide clear, actionable findings to Product Development.</div></li></ul></div><div><ul><li><div>
Demonstrates a strong drive for results by executing manual and automated QA tests, documenting issues thoroughly, validating fixes, and ensuring releases meet CAST&rsquo;s quality standards.</div></li></ul></div><div><ul><li><div>
Communicates effectively by contributing to test plans, release notes, internal QA documentation, and technical guides that improve clarity and consistency across teams.</div></li></ul></div><div><ul><li><div>
Collaborate with Product Development, Sales, Marketing, and Operations to share testing insights, align on requirements, and support continuous product improvement.</div></li></ul></div><div><ul><li><div>
Shows composure and adaptability when working with shifting priorities, tight release schedules, evolving features, and unexpected findings during regression or integration testing.</div></li></ul></div><div></div><div><div><br>
Job Qualifications</div></div><div></div><div><ul><li><div><br>
University degree in Computer Science, Information Technology, and/or related discipline.</div></li></ul></div><div><ul><li><div>
Minimum 3 years of experience in QA, software support, technical production, or theatrical/film/TV environments.</div></li></ul></div><div><ul><li><div>
Strong technical understanding of CAST products or similar entertainment-technology systems.</div></li></ul></div><div><ul><li><div>
Knowledge of networking concepts, network infrastructure, industry protocols, servers, consoles, and production workflows.</div></li></ul></div><div><ul><li><div>
Experience with manual/automated QA testing, defect tracking, and quality documentation.</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div></div><div><div><br>
Competencies</div></div><div></div><div><div><br>
Customer Focus &ndash; Dedicated to meeting customer expectations and delivering high-quality support.</div></div></div><div><div><div>
Functional / Technical Skills &ndash; Demonstrates strong technical knowledge of CAST systems and related technologies.</div></div><div><div>
Learning Agility &ndash; Quickly learns new tools, workflows, and product updates.</div></div><div><div>
Problem Solving &ndash; Uses logic and analysis to resolve technical challenges.</div></div><div><div>
Drive for Results &ndash; Takes ownership and delivers high-quality outcomes consistently.</div></div><div><div>
Communication &ndash; Shares information clearly and effectively with internal and external stakeholders.</div></div><div><div>
Process Management &ndash; Organizes work efficiently, follows testing procedures, and maintains accurate documentation.</div></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

QA Analyst

Explore 581+ Quality assurance analyst in Lahore this March. Find roles across top companies and apply now to boost your career.