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operations & compliance officer Jobs in Lahore

operations & compliance officer

quality assurance officer

hof global

About the RoleHOF Global is seeking a detail-oriented Call Quality Assurance (QA) Specialist to join our Consultancy Division. The successful candidate will be responsible for monitoring and evaluating sales and consultation calls, ensuring compliance with company standards, identifying coaching opportunities, and contributing to the continuous improvement of call quality and customer experience.This role requires strong analytical skills, attention to detail, and the ability to provide objective, constructive feedback to support the performance and development of the sales team.Key Responsibilities<ul><li>Monitor, evaluate, and audit inbound and outbound sales and consultation calls against predefined quality standards.</li><li>Assess call quality based on communication, professionalism, compliance, product knowledge, objection handling, and sales techniques.</li><li>Prepare detailed call evaluation reports and maintain accurate QA records.</li><li>Provide constructive feedback and coaching recommendations to improve individual and team performance.</li><li>Identify recurring trends, performance gaps, and training needs through call evaluations.</li><li>Ensure adherence to company policies, compliance requirements, and established call handling procedures.</li><li>Collaborate with Team Leads, Trainers, and the Operations team to enhance service quality and sales effectiveness.</li><li>Track quality assurance KPIs and prepare weekly and monthly performance reports.</li><li>Participate in calibration sessions to ensure consistency in quality evaluations.</li><li>Recommend process improvements to enhance customer experience and operational efficiency.</li><li>Maintain confidentiality of customer information and internal business data.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related field.</li><li>1&ndash;3 years of experience in Call Quality Assurance, Quality Monitoring, Customer Service QA, or a similar role.</li><li>Previous experience in a sales, contact centre, or immigration consultancy environment will be an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong listening, analytical, and observation skills.</li><li>Ability to provide objective and constructive feedback.</li><li>High attention to detail and strong documentation skills.</li><li>Proficiency in Microsoft Excel and Google Sheets for reporting and analysis.</li><li>Ability to work independently while managing multiple priorities.</li></ul>Preferred Skills<ul><li>Experience using CRM systems and call recording platforms.</li><li>Understanding of quality assurance methodologies and performance metrics.</li><li>Familiarity with sales quality frameworks and customer service best practices.</li><li>Strong coaching and mentoring abilities.</li><li>Excellent time management and organizational skills.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Subsidized meals.</li><li>Subsidized transportation for female employees.</li><li>EOBI coverage.</li><li>Structured training and continuous learning opportunities.</li><li>Career growth within a dynamic and performance-driven environment.</li></ul>Location: DHA Phase 8, Lahore Job Type: Full-time, On-site Working Hours: 11:00 AM &ndash; 8:00 PM, Monday to SaturdayWork Location: In person

Call QA Specialist

CCL Pharmaceuticals

<div>
 
 
 Who We Are
 
 
 
 
 
 
 CCL Pharmaceuticals is a global life sciences company committed to improving access to trusted healthcare. With a presence in more than 20 countries and six decades of impact, we work to enable Healthy, Happy Lives through science-backed solutions.
 
 
 Our portfolio spans diabetes, cardiovascular, neurology, psychiatry, urology, oncology, immunology, biosimilars, cough and cold, vitamins, minerals, and supplements segments, to name a few. Across all markets, over 3,000 people combine scientific expertise, local insight, and a shared purpose to enhance how individuals live, heal, and care for themselves.
 
 
 Joining CCL Pharmaceuticals means stepping into a collaborative, mission-driven environment where your growth matters as much as your contribution. We enable you to learn, lead, and innovate through every stage of your journey, because the impact we make in healthcare begins with how you Grow with CCL.
 
 
 
 
 
 
 What You'll Do
 
 
 
 In this role, you will lead the planning, execution, and continuous improvement of qualification and validation activities across manufacturing, utilities, facilities, equipment, cleaning processes, analytical methods, and production processes in accordance with the Validation Master Plan (VMP) and global regulatory requirements. You will oversee the development and maintenance the Validation Master Plan, review validation protocols and reports, coordinate qualification activities with Engineering and Manufacturing teams, administer Product Quality Reviews (PQRs), support regulatory inspections and new product registrations, and drive continuous improvements that strengthen compliance, inspection readiness, and operational excellence.
 
 
 
 
 
 
 You Are Good At
 
 
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 Leading qualification and validation programs across manufacturing operations.
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 Developing and executing Validation Master Plans (VMP).
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 Reviewing validation protocols, reports, and technical documentation with accuracy and attention to detail.
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 Managing cross-functional validation projects and balancing competing priorities.
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 Administering Product Quality Reviews (PQRs) and driving timely follow-up actions.
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 Interpreting GMP, PIC/S, and regulatory requirements to ensure compliant validation practices.
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 Supporting regulatory inspections and validation documentation for product registrations.
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 Building collaborative relationships across Manufacturing, Engineering, Quality Control, and Regulatory Affairs functions.
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 Applying analytical thinking and structured problem-solving to quality and validation challenges.
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 Driving continuous improvement across quality and validation systems.
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 </ul>
 
 
 
 
 
 What You'll Bring
 
 
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 Pharm.D, or Master's in Chemistry from and HEC recognized university.
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 7-8 years of experience in Qualification, Validation, or Quality Assurance within a pharmaceutical manufacturing organization.
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 Strong expertise in Validation Master Planning, Process Validation, Cleaning Validation, Analytical Method Validation, Equipment Qualification, Utility Qualification, and Facility Qualification.
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 Sound knowledge of Product Quality Reviews (PQR), cGMP, PIC/S, and international regulatory requirements.
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 Experience supporting regulatory inspections and validation documentation for new product registrations.
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 Proficiency in Microsoft Office and documentation management systems.
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 Strong analytical, leadership, presentation, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Who You'll Work With
 
 
 
 This role reports directly to the General Manager Quality Assurance and works closely with teams across Quality Assurance, Manufacturing, Engineering, Quality Control, Regulatory Affairs, Supply Chain, and other operational functions to strengthen validation excellence, regulatory compliance, and quality systems across the organization.
 
 
 
 
 
 The culture you'll experience is shaped by three principles:
 
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 Transparency in communication, goals, and decision-making.
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 Inclusion in how people are developed, supported, and empowered.
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 Performance-driven mindset that links quality excellence to business outcomes.
 </li>
 </ul>
 
 Our values guide how we work every day:
 
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 Integrity First &ndash; Doing the right thing, consistently.
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 Collaborate to Win &ndash; Building success together.
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 Passion to Grow &ndash; Continuous learning and development.
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 Innovation to Excel &ndash; Improving impact through better ideas.
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 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 Opportunity to lead qualification and validation initiatives within a globally growing pharmaceutical organization.
 
 
 Exposure to international regulatory standards, validation practices, and quality systems.
 
 
 Cross-functional leadership opportunities across Manufacturing, Engineering, Quality Control, and Regulatory Affairs.
 
 
 A collaborative workplace focused on innovation, compliance, and continuous improvement.
 
 
 
 
 
 
 Important Notice
 
 
 
 CCL Pharmaceuticals is an equal opportunity employer. All applicants are considered based on merit, qualifications, and organizational need. We are committed to fostering an inclusive environment that respects diverse backgrounds, perspectives, and experiences.
 
 
 
 
 
 For more information about this opportunity and to apply, please visit our website: Sign In - Applicant Portal
 
</div>

Manager Quality Assurance

DevsOrb

(QA) Analyst Experience Required: 1&ndash;2 Years Shift time: 6pm-3am onsite Position Summary We are looking for a QA Analyst with 1&ndash;2 years of experience to support the quality assurance of web and enterprise applications. The ideal candidate will execute manual and automated testing, identify and document defects, and collaborate with cross-functional teams to ensure the delivery of reliable, high-quality software. Key Responsibilities<ul><li>Design, execute, and maintain manual and automated test cases.</li><li>Perform functional, regression, integration, system, and user acceptance testing.</li><li>Identify, document, prioritise, and track defects using test management and issue-tracking tools.</li><li>Collaborate with developers, business analysts, product owners, and other stakeholders to understand requirements and acceptance criteria.</li><li>Support test automation initiatives using tools such as Selenium, Cypress, or Playwright.</li><li>Develop and maintain automated test scripts using Python or TypeScript.</li><li>Participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.</li><li>Validate software releases and confirm that quality standards and business requirements are met.</li><li>Contribute to continuous improvement of QA processes, test coverage, and automation practices.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>1&ndash;2 years of experience in software quality assurance or software testing.</li><li>Knowledge of the Software Development Life Cycle, Software Testing Life Cycle, and Agile methodologies.</li><li>Hands-on experience with manual testing and a basic understanding of test automation concepts.</li><li>Familiarity with Jira, Azure DevOps, TestRail, or similar test management and defect-tracking tools.</li><li>Strong analytical, communication, attention-to-detail, and problem-solving skills.</li></ul>Preferred Skills<ul><li>Basic knowledge of Python or TypeScript.</li><li>Exposure to automation tools such as Selenium, Cypress, or Playwright.</li><li>Understanding of automation frameworks, selectors, assertions, test execution, and reporting.</li><li>Basic SQL knowledge for data validation and database testing.</li><li>Experience with API testing tools such as Postman.</li><li>Familiarity with Git or other version-control tools.</li><li>Experience with healthcare or electronic health record applications, such as Epic, is an advantage.</li></ul>Application Question(s):<ul><li>expected salary</li></ul>Work Location: In person

QA Analyst

Tracking World

Accounts OfficerJob Title: Accounts Officer Location: 1 KM Bulley Shah Interchange, Ring Road, Near Gajjumata Metro Station, Lahore Job Type: Full-TimeAbout UsTracking World (Pvt.) Ltd. is a leading provider of GPS tracking, fleet management, and IoT solutions. We are seeking a detail-oriented and motivated Accounts Officer to join our Finance team. The ideal candidate should possess strong accounting knowledge, excellent analytical skills, and proficiency in accounting software and Microsoft Excel.Key Responsibilities<ul><li>Record and maintain daily financial transactions accurately.</li><li>Prepare payment vouchers, receipt vouchers, and journal vouchers.</li><li>Manage accounts payable and accounts receivable.</li><li>Reconcile bank statements, vendor ledgers, and customer accounts.</li><li>Assist in monthly, quarterly, and annual financial closing activities.</li><li>Prepare invoices and follow up on customer payments.</li><li>Process employee reimbursements and expense claims.</li><li>Maintain accurate accounting records and supporting documentation.</li><li>Assist in tax-related matters, including withholding tax and sales tax documentation.</li><li>Coordinate with auditors and provide required financial records.</li><li>Prepare financial reports and management summaries as required.</li><li>Ensure compliance with company policies and accounting standards.</li><li>Perform other accounting and finance-related duties assigned by management.</li></ul>Requirements<ul><li>Bachelor's degree in Accounting, Finance, B.Com, BBA (Finance), or an equivalent qualification.</li><li>1&ndash;3 years of relevant experience as an Accounts Officer or in a similar role.</li><li>Strong understanding of accounting principles and financial reporting.</li><li>Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, IF, SUMIFS, etc.).</li><li>Experience with accounting/ERP software is preferred.</li><li>Excellent numerical, analytical, and organizational skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Preferred Skills<ul><li>Knowledge of Pakistani tax regulations (withholding tax and sales tax).</li><li>Experience in bank reconciliations and ledger management.</li><li>High level of accuracy and attention to detail.</li><li>Ability to maintain confidentiality of financial information.</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Accounts Officer

Healthwire Private Limited

About Healthwire:Healthwire Pvt. Ltd. is looking for an experienced Accounts Payable Officer to join our Finance team.Key Responsibilities:<ul><li>Process vendor payments accurately and on time.</li><li>Prepare and manage BPVs, CPVs, and CPRs.</li><li>Perform bookkeeping and maintain accurate financial records.</li><li>Record and reconcile financial transactions in QuickBooks.</li><li>Manage data and reports using Microsoft Excel and Google Sheets.</li><li>Handle online banking transactions through Finja, Meezan Bank, and other banking portals.</li><li>Maintain accounts payable records and supporting documentation.</li><li>Ensure compliance with company policies and accounting standards.</li></ul>Requirements:<ul><li>Bachelor's or Master's degree in B.Com, BS Accounting &amp; Finance, BBA, M.Com, MBA (Finance), or a related field.</li><li>2&ndash;5 years of relevant experience in Accounts Payable or Finance.</li><li>Strong bookkeeping and reconciliation skills.</li></ul>Salary:<ul><li>Competitive salary package (up to PKR 80,000, based on experience).</li><li>Career growth and learning opportunities.</li></ul>Location:Lahore, PakistanHow to Apply:Interested candidates are encouraged to send their resume to muhammad.shahzaib@healthwire.pkPlease mention &ldquo;Accounts Payable Officer&rdquo; in the subject line.Job Type: Full-timeWork Location: In person

Accounts Payable Officer

Vital TechVision

Repeated Cv&rsquo;s will not be review.A well-known company is looking for a dynamic Admin / HR Officer (Male) to manage our company's administration / Human resource processes and well aware about CEO personal assistant works. We are based near Cavalry Ground, Lahore cantt. Share your CV on WhatsApp 0307-7779973.The Candidate who located near Cantt, DHA, Ghazi Road, Walton Road, Mughalpura, Nishat, Harbanspura, Taj Pura, Fateh Garh, Baghbanpura, Shalimar Garden, Ring Road, Gulberg, Garden Town, Faisal Town, Model Town, Sadar Cantt will be the preferred.Skill Requirements:1- Bachelor&rsquo;s degree in administration or similar from reputed university. 2- Strong computer skills and proficiency in MS Office (Excel , Power Point, Word and Outlook). 3-Excellent verbal and written communication skills. 4- Good organizational and time management skills. 5- The ability to work on multiple projects simultaneously while maintaining accuracy. 6- The ability to collaborate with coworkers, clients, and suppliers.Admin / HR Officer (Male) Responsibilities:1- Processing data, updating company policies, and assisting in the hiring process. 2- Should have solid organizational skills and be familiar with HR/Admin functions. 3- Familiarity with social media, resume databases, job posting websites and professional networks. 4- Must be expert in recruitment, payroll management, HR Policy, Employee Record Management &amp; Other HR Related Activities. 5- Handle day-to-day office administration tasks including bill payments, filing, dealing with vendors, banks, etc. 6- Responsible for inventories, utility bills &amp; other office duties. 7- Coordinate with the management to identify staffing needs &amp; Determine selection criteria. 8- Assess candidate information, including resumes and contact details. 9- Design job descriptions and interview questions that reflect each position&rsquo;s requirements. 10- Plan interview and selection procedures, including screening calls, assessments, and in-person interviews. 11- Conduct sourcing activities in order to fill open positions. 12- Well aware about CEO personal assistant worksWork Location: In person

Admin/HR Officer (Male) Required For Lahore

FiveX Solutions

We are seeking an experienced, motivated, and dedicated individual to train and assess a range of vocational courses related to education. This hybrid role is based in Lahore and involves delivering training and learner support through our dedicated Learning Management System (LMS).If you have a background in education, teaching, or training and are passionate about making a real impact on learner development, we encourage you to apply with your CV.Key Responsibilities<ul><li>Conduct regular assessments of learners' progress through observations, assignments, and examinations.</li><li>Provide constructive feedback and ongoing support to help learners develop their skills and knowledge.</li><li>Maintain accurate records of learner progress and achievements in line with organizational and regulatory requirements.</li><li>Contribute to the development, review, and continuous improvement of curriculum materials and learning resources.</li><li>Ensure the curriculum meets learner needs and aligns with industry standards.</li><li>Adhere to all quality assurance processes, including internal and external verification requirements.</li><li>Maintain detailed and accurate records of lesson plans, assessments, and learner interactions.</li><li>Deliver engaging, high-quality training through our online learning platform while fostering a positive learning environment.</li></ul>Qualifications &amp; Required Attributes<ul><li>Bachelor's degree, preferably in Education, Teaching, Training, or a related field.</li><li>Previous experience in teaching, training, or vocational education is highly desirable.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to motivate and inspire learners from diverse backgrounds.</li><li>Strong organisational skills with exceptional attention to detail.</li><li>A proactive, self-motivated self-starter who can work independently and effectively manage their workload.</li><li>Proficiency in using educational technology and online learning platforms.</li></ul>What We Offer<ul><li>A supportive and collaborative working environment.</li><li>The opportunity to make a meaningful impact on learners' professional development.</li><li>Ongoing professional development and training opportunities.</li><li>Clear opportunities for career growth and progression within the company for high-performing individuals.</li><li>Work schedule: Mon - Fri 10:00 am to 6:30 pm</li></ul>Hybrid - Remote + onsitePay: Up to Rs40,000.00 per monthWork Location: Hybrid remote in Lahore

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