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Talents Tide

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 📌 Job Opportunity: Manager &ndash; Customer Complaint Management:
 
 
 
 We are hiring an experienced
 
 Manager &ndash; Customer Complaint Management
 
 to lead our customer care function and drive continuous service improvement. The ideal candidate will excel in resolving escalated complaints, enhancing customer satisfaction, and implementing strong process improvements across the organization.
 
 
 
 🔹 Key Responsibilities:
 
 
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 Lead the end-to-end resolution of customer complaints and ensure timely, effective solutions.
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 Analyze complaint trends and identify root causes to enhance service quality.
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 Implement corrective and preventative measures to reduce future escalations.
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 Collaborate with cross-functional teams to improve processes and customer touchpoints.
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 Prepare and present regular reports on complaint performance, insights, and improvements.
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 Ensure compliance with customer service policies, regulatory requirements, and best practices.
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 Drive initiatives that strengthen customer experience and overall service efficiency.
 </li>
 </ul>
 
 
 🔹 Qualifications &amp; Skills:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Customer Service, or related field (Master&rsquo;s preferred).
 </li>
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 4&ndash;6 years of experience in customer complaint management, customer service, or related functions.
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 Strong analytical skills with the ability to interpret trends and develop improvement strategies.
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 Excellent communication and stakeholder management abilities.
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 Proficiency in CRM systems, complaint tracking tools, and Microsoft Office Suite.
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 Skilled in problem-solving, de-escalation, and delivering high customer satisfaction.
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 Knowledge of regulatory compliance and industry best practices.
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 Ability to lead teams and work effectively under pressure.
 </li>
 </ul>
 
 
 🔹 Competencies:
 
 
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 Execution &amp; Delivery
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 Accountability
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 Teamwork &amp; Collaboration
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 Effective Communication
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 Innovation
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 Customer Service Orientation
 </li>
 </ul>
 
 
</div>

Customer Relationship Management Specialist

Relationship Manager

Mystic Advertising

Pay: AED 6,000 + commissions per monthPosition: Relationship Manager Industry: Real Estate Location: Al Barsha, DubaiWe are seeking a professional, client-oriented, and strategically minded Relationship Manager to support and strengthen our client relationships within the real estate sector. The ideal candidate will be responsible for managing client accounts, understanding requirements, coordinating with internal teams, and ensuring a smooth and positive client experience across all touchpoints.Key Responsibilities:<ul><li>Build and maintain strong, long-term relationships with clients within the real estate portfolio.</li><li>Serve as the primary point of contact for clients, addressing inquiries and providing timely support.</li><li>Understand client needs and develop strategic solutions to enhance satisfaction and retention.</li><li>Coordinate with internal teams, including sales, operations, and administration, to ensure accurate and timely delivery of services.</li><li>Prepare client reports, proposals, follow-up updates, and documentation as needed.</li><li>Conduct regular check-ins with clients to assess satisfaction and identify areas for improvement.</li><li>Manage client issues, escalations, and special requests promptly and professionally.</li><li>Track account performance and identify opportunities for account growth and value addition.</li><li>Support day-to-day account activities to ensure a smooth and efficient workflow.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in Relationship Management, Account Management, or a similar client-facing role&mdash;preferably in the real estate industry.</li><li>Strong communication and interpersonal skills with the ability to engage confidently with clients.</li><li>Strategic mindset with the ability to understand client objectives and align solutions effectively.</li><li>Excellent organizational and time-management skills with the ability to handle multiple accounts.</li><li>Proficiency in MS Office, CRM tools, and digital communication platforms.</li><li>Professional appearance and client-focused attitude.</li><li>Prior experience working in Dubai&rsquo;s real estate market is a strong advantage.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Are you able to commute to Al-Barsha 1?</li><li>Do you have your own vehicle/car?</li><li>What is your visa status? (Employment, Sponsored, Freelancer)</li><li>How soon can you join?</li></ul>

AMIRAH LIVING DEVELOPER LLC

Job Title: Sales Relationship ManagerDepartment: Sales &amp; Business DevelopmentReports To: Head of SalesLocation: [City / Region]Employment Type: Full-timeJob SummaryThe Real Estate Development &amp; Sales Relationship Manager is responsible for driving property sales, managing client relationships, and supporting the development team in promoting real estate projects. This role focuses on building and maintaining long-term relationships with clients, investors, and brokers, while achieving individual and team sales targets.Key ResponsibilitiesSales &amp; Business Development<ul><li>Identify, qualify, and pursue new sales opportunities for residential and commercial real estate projects.</li><li>Conduct market research to identify potential buyers, investors, and business partners.</li><li>Develop and execute sales strategies to achieve monthly and annual sales goals.</li><li>Prepare and deliver sales presentations, proposals, and project briefings to clients and investors.</li><li>Manage end-to-end sales processes &mdash; from lead generation to deal closure and after-sales service.</li></ul>Client Relationship Management<ul><li>Maintain strong relationships with new and existing clients to ensure satisfaction and loyalty.</li><li>Act as the primary point of contact between clients and the company for all sales-related inquiries.</li><li>Provide regular updates to clients on project progress, pricing, and availability.</li><li>Handle client feedback and resolve issues professionally and promptly.</li></ul>Coordination with Development &amp; Marketing Teams<ul><li>Collaborate with the project development team to understand project specifications, timelines, and features.</li><li>Coordinate with the marketing team to develop effective promotional campaigns and events.</li><li>Participate in real estate exhibitions, roadshows, and open house events to attract buyers and investors.</li></ul>Reporting &amp; Administration<ul><li>Maintain accurate and up-to-date sales records in CRM systems.</li><li>Prepare regular sales performance reports and forecasts.</li><li>Monitor competitor activities, pricing, and market trends.</li></ul>Key Skills &amp; Competencies<ul><li>Strong sales and negotiation skills.</li><li>Excellent communication and interpersonal skills.</li><li>In-depth understanding of real estate markets and trends.</li><li>Customer service orientation with a relationship-building mindset.</li><li>Self-motivated, target-driven, and able to work independently.</li><li>Proficiency in CRM software and MS Office Suite.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or a related field.</li><li>1&ndash;3 years of experience in real estate B 2 B sales, property development relationship manager.</li><li>Proven track record of achieving sales targets in the real estate sector.</li><li>Knowledge of local real estate laws and regulations is a plus.</li></ul>Performance Indicators<ul><li>Sales volume and revenue achieved.</li><li>Number of new clients acquired.</li><li>Client satisfaction and retention rate.</li><li>Accuracy of sales forecasting and reporting.</li><li>Contribution to project launch success and marketing events.</li></ul>Job Type: Full-timePay: AED5.00 per day

FinRidge Commercial Brokers

At Finridge Commercial Brokers, We Pride Ourselves On Being One Of The Most Dependable And Trustworthy Banking Partners You Can Rely On. Our Top Priority Is Delivering An Exceptional Customer Experience By Tailoring Bespoke Financial Solutions That Cater To Your Individual Needs.We seeking for an experienced and dynamic Relationship Officer / Senior Relationship Officer to join our team. Responsibilities:- Actively prospect for new customers by identifying opportunities through various channels (direct visits, referrals and cold calls).- Promote and sell the banking products, explaining features, benefits, and eligibility criteria to potential customers- Build and maintain strong relationships with customers by providing tailored credit card solutions and personalized service.- Conduct market research to identify potential clients and their needs- Provide excellent customer service to clients.- Maintain confidentiality of customer information and bank&rsquo;s informationWhat we are offering :<ul><li>Competitive salary with performance-based incentives</li><li>Employment visa.</li><li>Medical Insurance package.</li></ul>Qualifications:<ul><li>A minimum of 6 Months of experience of managing banking products.</li><li>Minimum 1 years of in the banking sector.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED5,000.00 per monthExperience:<ul><li>Sales: 1 year (Preferred)</li><li>Banking Sales: 1 year (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>

Relationship Officer

Alhodood Technologies

Relationship Manager &ndash; Off-Plan Properties (Dubai)Looking for a Relationship Manager with 3+ years of experience in off-plan property sales in Dubai.Key Responsibilities:<ul><li>Manage and build client relationships</li><li>Sell off-plan projects from reputed developers</li><li>Conduct client meetings, site visits &amp; presentations</li><li>Close deals and achieve sales targets</li></ul>Requirements:<ul><li>3+ years Dubai real estate experience (off-plan mandatory)</li><li>Strong sales, negotiation &amp; communication skills</li></ul>Location: DubaiJob Types: Full-time, PermanentPay: AED7,000.00 - AED10,000.00 per month

Sunberry Fresh 

Job Title: Client Relationship ManagerLocation: Dubai, UAECompany: Sunberry GroupSunberry Group is seeking an experienced Client Relationship Manager to lead drive client retention across our HORECA customer base. This role plays a key part in strengthening long-term client relationships, ensuring service excellence, and supporting sustainable business growth.Key Responsibilities:<ul><li>Manage key customer accounts and drive volume growth through upselling and cross-selling</li><li>Utilize ERP/CRM systems to track customer performance and engagement</li><li>Own and execute client retention strategies across the HORECA portfolio</li><li>Build and maintain strong relationships with restaurant and hospitality clients</li><li>Conduct regular client visits to understand needs, resolve issues, and enhance satisfaction</li><li>Serve as the escalation point for key client and service-related concerns</li><li>Collaborate with Sales and Operations to improve overall client experience</li><li>Analyze churn risks, client feedback, and service gaps, and implement corrective actions</li></ul>Requirements:<ul><li>Minimum 5 years of relevant experience in the UAE</li><li>Mandatory experience in Hospitality or Restaurant industry</li><li>Proven experience in client retention, account management, or customer success</li><li>Strong experience leading and managing customer care teams</li><li>UAE Driving License with own car (mandatory)</li><li>Excellent communication, leadership, and problem-solving skills</li><li>Ability to work in a fast-paced, high-volume environment</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Opportunity to lead a key function in a growing HORECA-focused company</li><li>Professional, supportive, and performance-driven work environment</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in a similar Client Relationship / Customer Retention role in the UAE? Please describe. </li><li>Do you hold a valid UAE driving license and have your own car?</li><li>What is your expected salary (AED), and notice period?</li></ul>Work Location: In person

Customer Relationship Manager

Explore 1082+ Relationship specialist in Dubai this January. Find roles across top companies and apply now to boost your career.

1082 relationship specialist jobs IN Dubai

Customer Relationship Management Specialist

Relationship Manager

Relationship Manager

Relationship Manager

Relationship Officer

Relationship Manager

Customer Relationship Manager