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Glow Beauty On Demand

Job Title CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Job Description CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Role Summary We re hiring a CRM Specialist to help manage and enhance customer interactions across Sharjah Coop. In this full-time role, you ll be the go-to person for maintaining CRM systems, improving customer data quality, analyzing user trends, and helping marketing and operations teams make data-driven decisions. If you re organized, analytical, and passionate about customer satisfaction, this is your opportunity to make a meaningful impact. Employment Overview * Job Location: Sharjah, UAE * Industry: Supermarkets * Function: Marketing / PR / Advertisin * Gender: Any * Candidate Nationality: Any * Candidate Current Location: Any * Job Type: Full-time What You ll Do * Manage customer inquiries, complaints, and feedback across all touchpoints * Maintain clean, complete, and accurate CRM data for analysis and reporting * Work closely with marketing teams to roll out CRM strategies that boost customer engagement * Monitor and optimize CRM workflows and campaigns for efficiency and ROI * Create and update CRM reports, dashboards, and mini-surveys to track trends * Use profiling and segmentation to support targeted marketing activities * Ensure CRM tools are up-to-date and utilized effectively by internal teams * Recommend improvements to enhance CRM efficiency, automation, and user engagement * Support promotional activities, events, and loyalty campaigns with data insights * Follow up on deliverables and ensure stakeholder accountability for CRM timelines Ideal Profile * Bachelor s degree in marketing, business, or a related field * Solid understanding of CRM platforms and contact database management * Strong communication and problem-solving skills * Experience working with data extraction, reporting, and marketing segmentation * Proficient in Excel and CRM software (e.g., Salesforce, Zoho, or similar) * Highly organized and capable of managing multiple tasks and deadlines * Analytical mindset with a focus on improving customer experience

CRM Specialist

Emirates Islamic

As a Relationship Manager Emerging Affluent within the Priority Banking division, your primary objective is to provide outstanding service to your clientele. Your responsibilities involve the growth and maintenance of comprehensive client relationships, including everything from initial profiling to addressing their Forex, Liabilities and Asset requirements. 
 In this role, you will be responsible for portfolios and serving salaried individuals, earning a specific salary range. This role presents an exciting opportunity to excel in relationship management within our esteemed banking environment.
 RESPONSIBILITIES 
<ul>
 <li>Cultivate and sustain virtual relationships with clients to retain them through dedicated relationship management efforts, addressing service quality and operational concerns.</li>
 <li>Achieve financial targets by selling and cross-selling bank products, focusing on portfolio and asset growth, wealth referrals and successful closure of referrals and Forex transactions.</li>
 <li>Adhere to operational risk policies, sales processes and regulations, ensuring compliance with KYC procedures and safeguarding Emirates NBD s reputation.</li>
 <li>Ensure daily customer contact is maintained and monitored to guarantee all portfolio clients receive necessary support and assistance.</li>
 <li>Maintain exceptional service quality to positively influence CSAT scores within your portfolio.</li>
 <li>Complete mandatory training and certifications promptly while maintaining punctuality, meeting deadlines and adhering to Emirates NBD s dress code policy.</li>
</ul>

Relationship Manager

HSBC

<div>Some careers shine brighter than others.
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..
We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets. 
In this role, you will:<ul><li>
The role is primarily a customer facing role servicing customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business. The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell IWPB product and services. The job holder is required to identify referrals for financial planning needs and to referrals to a specialist as required. The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required. The job holder is required to provide a high-quality and holistic service with prompt completion of customer service request with a focus on deepening the customer relationship essential to drive customer loyalty and increase the wallet share of HSBC.</li><li>
Completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role. The role holder will respond to a combination of &lsquo;walk-in&rsquo; customers and creating opportunities from centrally created contact list both being the main sources of their activity. The role holder will need to understand and deliver the standards of service quality required maintaining published service level agreements. The identification of opportunities for wealth reviews and referring these to an appropriate wealth advice are key activities. The facilitation of approval of facilities in accordance with credit policy and lending guidelines will also be required to ensure the jobholder can meet all of the customer&rsquo;s needs. Ownership of customer relationships is vital along with the ability to coach and develop other team members towards ensuring the Target Operating Model (TOM) as defined by Group is implemented.</li><li>
On a selected and business needs base the jobholder also might service Premier Customer requiring the necessary Premier trainings and accreditation. Equally on a selected base and aligned with business needs the job holder is servicing Advance and Personal Banking customers with limited face to face contact. These priorities are reflected in individual Balanced Scorecards and form the exception.</li></ul> 
To be successful in the role, you should meet the following requirements:<ul><li>
Proven ability in customer service and building customer relationships</li><li>
Ability to identify customer needs and influence customers to take appropriate action to meet their needs</li><li>
An understanding of HSBC&rsquo;s Credit Policy and Lending Guidelines</li><li>
A broad knowledge of financial planning and defining customer needs</li><li>
An understanding of the needs of the mass affluent customer segment in general</li><li>
A full understanding of referral processes</li><li>
An understanding of the Premier, Advance and Personal Banking Propositions</li><li>
Excellent customer service skills</li><li>
Strong verbal and written communication skills</li><li>
Customer driven with a strong focus on quality of service</li><li>
Proven ability in making lending decisions in accordance with bank policy and guidelines</li><li>
A clear understanding of how value is created within the Premium segment, both for customers and the bank</li><li>
Graduation degree is a must &ndash; to secure a UAE Visa and Work Permit</li></ul> 
You&rsquo;ll achieve more at HSBC. 
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Branch Sales and Service Officer (Dubai & Abu Dhabi)

Stake Properties

The Sales Team Our Sales team paves the way to Property Investment success, providing expert guidance, tailored solutions, and ongoing support every step of the way. We are looking for a Property Sales Consultant / Relationship Manager to help us launch and grow this exciting new vertical. About STAKE ONE: STAKE ONE is designed for discerning investors seeking full ownership in premium real estate off-plan and ready across key markets. This vertical combines our digital-first experience with deep property expertise to guide clients from discovery to transaction with unmatched ease. What you ll do: <ul> <li> Lead Conversion &amp; Sales: <ul> <li>Handle high-intent buyer inquiries from digital campaigns, referrals, and partnerships.</li> <li>Qualify clients and guide them through the full property buying journey (off-plan and ready).</li> <li>Present curated property options tailored to their goals and preferences.</li> <li>Close deals with high attention to client experience, timelines, and documentation.</li> </ul> </li> <li> Client Relationship Building: <ul> <li>Build trusted relationships with HNWI, retail investors, and international buyers.</li> <li>Maintain regular follow-ups and provide market insights to assist decision-making.</li> <li>Ensure post-sale satisfaction and support referrals or repeat transactions.</li> </ul> </li> <li> Market &amp; Product Expertise: <ul> <li>Stay up to date with Dubai s and regional off-plan and ready property markets.</li> <li>Understand developer offerings, payment plans, project timelines, and legal processes.</li> <li>Provide clients with transparent, informed recommendations.</li> </ul> </li> <li> Team Collaboration: <ul> <li>Coordinate with internal legal, marketing, product, and operations teams to deliver a seamless experience.</li> <li>Work with the acquisition team to provide ongoing feedback about the type of assets</li> </ul> </li> <li> Reporting &amp; CRM: <ul> <li>Maintain accurate records of client interactions and deal progress in the CRM.</li> <li>Report key metrics such as sales pipeline, conversion ratios, and market feedback.</li> </ul> </li> </ul>

A&F Auto Repair

About UsWelcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job SummaryThis is a full-time on-site Conflict Resolution Specialist role located in Dubai at Battmobile. The Conflict Resolution Specialist will be responsible for managing and resolving conflicts between customers, technicians, and other stakeholders, ensuring smooth operations and customer satisfaction on a day-to-day basis.Key Responsibilities:<ul><li>Dispute Resolution &amp; Collaboration with Departments:</li><li>Act as the primary contact for customers facing conflicts or issues regarding battery, if the issue is escalated from the CC.</li><li>Investigate and analyze customer complaints to identify underlying causes.</li><li>Work closely with customer service, product development, and other relevant departments to address and resolve customer conflicts.</li><li>Provide feedback to improve products/services based on customer feedback.</li><li>Identify recurring issues and recommend improvements to processes or products to prevent future conflicts.</li><li>Collaborate with teams to implement preventive measures.</li><li>Maintain open lines of communication with customers throughout the resolution process.</li><li>Follow up with customers after conflict resolution to ensure satisfaction and gather feedback.</li><li>Negative Google reviews management:</li><li>Handling company-wide negative reviews management.</li></ul>Qualifications and Skills:The ideal candidate for the Customer Conflict Resolution Manager role should possess strong interpersonal skills, a keen ability to analyze situations objectively, and a commitment to finding fair and satisfactory resolutions.Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-time

Customer Escalation Specialist

The First Group

<div>
<div>
<div>
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools. Key Responsibilities: <ul> <li>Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.</li> <li>Generate reports and insights to optimize future marketing strategies.</li> <li>Improve CRM processes to enhance efficiency and personalization.</li> <li>Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.</li> <li>Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.</li> </ul>
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United States Citigroup

The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs. <ul> <li>Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.</li> <li>Responsible for executing day to day customer service activities, while ensuring adherence to Citi s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.</li> <li>Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services.</li> <li>Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration.</li> <li>Ensure coverage of all the relationships through customer engagements.</li> <li>Compliance, Risk &amp; Controls.</li> <li>Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.).</li> <li>Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Continue to ensure that Compliance &amp; Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time.</li> <li>Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification &amp; Accuracy.</li> <li>Ensure that KYC/AML and other compliance norms are strictly adhered to.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Identify opportunities for streamlining/straight-through/centralized processing so as to significantly improve our operating efficiency, reduce cycle time and costs.</li> <li>To ensure all work processes are executed in compliance with Bank s policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business &amp; financial objective, and as per regulatory requirement.</li> <li>Complete/follow-up documentation for client s transaction/investment needs or due diligence purpose.</li> <li>Drive Bank s digitization strategy by actively preparing clients to be digitally equipped.</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul>

Service Relationship Officer

Explore 1181+ Relationship specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

1181 relationship specialist jobs IN Dubai

CRM Specialist

Relationship Manager

Branch Sales and Service Officer (Dubai & Abu Dhabi)

Relationship Manager

Customer Escalation Specialist

CRM Specialist

Service Relationship Officer