customer service & sales agent – car rental department

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customer service & sales agent – car rental department Jobs in Seeb

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customer service representative

reservations agent

Crowne Plaza Hotel

<div>Do you picture yourself as a Reservations Supervisors? At Crowne Plaza Resort Salalah, our goal is to make business travel work &mdash; and that&rsquo;s where YOU come in.
When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed.
Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.
We are looking for a passionate and detail-oriented Reservations Supervisor to lead our reservations team and drive revenue performance while ensuring exceptional guest service standards.
A little taste of your day-to-day
<ul><li>Supervise and support the daily operations of the Reservations Department</li><li>
Ensure all reservations are handled accurately and in accordance with IHG brand standards</li><li>
Monitor room inventory, rates, and availability to maximize revenue opportunities</li><li>
Assist in forecasting, reporting, and analysis of booking trends</li><li>
Ensure compliance with IHG policies, procedures, and service standards</li><li>
Train, coach, and develop Reservations Agents to enhance performance</li><li>
Handle guest inquiries, special requests, and escalated concerns professionally</li><li>
Coordinate closely with Front Office, Sales, and Revenue teams</li></ul>
What do we need from you?
<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality Management or related field</li><li>
Minimum 2&ndash;3 years&rsquo; experience in Reservations or Front Office, preferably within an international hotel brand</li><li>
Previous supervisory experience preferred</li><li>
Strong knowledge of hotel reservation systems (e.g., Opera PMS)</li><li>
Good understanding of revenue management principles</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational skills with attention to detail</li><li>
Ability to work under pressure and meet deadlines</li></ul>
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Supervisor

Magic Travels

<div>
 
 
 About Us
 
 
 
 
 
 
 Magic Travels DMC is an award-winning luxury destination management company, with an outstanding history and culture, who have been offering tailor-made holidays, private tours, journeys of discovery, arrangements for conference and incentive groups, and group adventures for discerning travellers since 1985.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Handle and process hotel, transport, guide, and excursion reservations.
 </li>
 <li>
 Communicate daily with hotels, suppliers, and service providers to confirm availability and rates.
 </li>
 <li>
 Ensure all bookings are accurately entered into the system and properly documented.
 </li>
 <li>
 Follow up on confirmations, amendments, and cancellations.
 </li>
 <li>
 Coordinate closely with the sales and operations teams to ensure all services are booked as per the clients&rsquo; requirements.
 </li>
 <li>
 Check contracts and rate agreements to ensure correct pricing is applied.
 </li>
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 Prepare and send booking confirmations and service vouchers.
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 Resolve any booking discrepancies or last-minute changes efficiently.
 </li>
 <li>
 Maintain organized and updated reservation files and records.
 </li>
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 Support operations during peak periods and high-profile arrivals when needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluency in English (spoken and written) is mandatory.
 </li>
 <li>
 Previous experience in reservations, operations, or tourism (DMC, travel agency, or hotel) is urgently required .
 </li>
 </ul>
 
 
</div>

Reservations Expert

Chedi Hospitality

<div>
 Role Overview
 
 
 Join our prestigious team as a Reservation &amp; Revenue Manager, where you will lead reservation and revenue optimization initiatives within a renowned hospitality environment. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, leveraging your expertise to ensure seamless reservation processes, maximize revenue, and uphold an outstanding guest experience. This role requires a dynamic professional adept at both the operational and strategic elements of reservation management.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the daily operations of the reservations team to ensure efficiency and accuracy in all booking processes.
 </li>
 <li>
 Maximize room revenue through effective yield management and inventory control strategies.
 </li>
 <li>
 Collaborate with sales, front office, and marketing teams to ensure smooth communication and delivery of exceptional service to guests.
 </li>
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 Analyze booking patterns, market trends, and prepare detailed management reports on occupancy and revenue performance.
 </li>
 <li>
 Implement and maintain reservation procedures, ensuring compliance with hotel policies and standards.
 </li>
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 Address and resolve guest issues related to reservations, ensuring solutions align with high service standards.
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 Train, inspire, and coach reservation staff, fostering a high-performance culture.
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 <li>
 Monitor and manage electronic and paper filing systems for accuracy and compliance.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience as a Reservation Supervisor or Assistant Manager in a reputed hotel.
 </li>
 <li>
 Graduation from an accredited college or university.
 </li>
 <li>
 Proven background in accounting or related numerate discipline.
 </li>
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 Exceptional customer service, communication, and organizational skills.
 </li>
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 Ability to manage time efficiently, meet deadlines, and fulfill commitments.
 </li>
 <li>
 Excellent computer and typing proficiency, including advanced use of MS Excel and Word.
 </li>
 <li>
 Strong listening and comprehension skills.
 </li>
 <li>
 Keen attention to detail and process management.
 </li>
 <li>
 High level of knowledge pertaining to company policies and procedures.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Previous exposure to luxury hospitality environments.
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 <li>
 Experience using hotel property management systems and revenue management tools.
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 Advanced data analysis and reporting skills.
 </li>
 <li>
 Fluency in additional languages besides English.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
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 Opportunity to develop your career in a world-class luxury hotel environment.
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 Comprehensive on-the-job training and professional development programs.
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 Competitive salary and performance-based incentives.
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 Access to exclusive hotel facilities and discounts.
 </li>
 <li>
 Supportive, multicultural team environment.
 </li>
 </ul>
</div>

Reservation & Revenue Manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

Al siyabi group International LLC

Will be exclusively responsible for car delivery and collection from the Salalah Airport ( Being international reservations the timings of delivery will be based on flight timings and these can differ from regular office hours ) .Should be able to communicate well in English ,having a pleasing personality , with warm friendly composure and be able to work on computers with knowledge of MS-OFFICE ( word and excel ) .Responsible in data input in the software and correspond with internal office and external clients ,prepare quotations and rental documents.Job Type: Full-timeApplication Question(s):<ul><li>Do you Live in Salalah</li></ul>License/Certification:<ul><li>Valid driving license (Required)</li></ul>

Light Vehicle Driver (Omani National Only)

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We offer 6 months Internship programme where you can leverage your learning and develop your skills through all aspect of FO functions such as: Front Office Operations, Guest Service Center, Housekeeping Operations, Reservations and Finance for Front Office You are expected to constantly embrace new ideas and display initiative proactively take additional responsibilities be the role model and be imparting knowledge to others create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Currently studying Hotel Management or related field
 
 
 &bull; Available for 6 months internship
 
 
 &bull; Passion for excellence in service and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Determination to succeed
 
 
 &bull; Language: English
 
 
 
</div>

Internship_Front Office

Explore 10+ Reservations agent in Seeb this March. Find roles across top companies and apply now to boost your career.