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assistant housekeeping manager

reservations manager

Marriott International

<div>Additional Information 
Job Number25201967 
Job CategoryReservations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us 
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. 
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers. 
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement: 
The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management. 
Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.
Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status.
Determine the most appropriate room type to meet guest requirements and maximize room rate.
Verify availability of room type and rate.
Effectively explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests when able.
Describe room accommodations and benefit feature sale amenities to guests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
Follow &ldquo;up selling&rdquo; techniques and sales strategies in order to maximize property revenue.
Provides guests with information about the Bonvoy loyalty program and processes new enrollments.
Input and access data in reservation systems.
Verify all reservation information with callers to ensure accuracy.
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow documented escalation procedures when addressing guest concerns
Effectively manage inventory and pricing strategy in all distribution channels
Collaborate with the Cluster Revenue Team and Director of Sales &amp; Distribution in the decision-making process of promotion participation and rates
Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance
Monitor the hotel&rsquo;s occupancy and make dynamic changes in the open rates when applicable
Set selective sell guidelines for groups and coordinate management of group business closely with the sales team
Pro-actively identify slow periods and notify Director of Sales &amp; Distribution with Cluster Revenue Team. 
PREFERRED QUALIFICATIONS 
Education: High school diploma or G.E.D. equivalent. 
Related Work Experience: At least 2 years of related work experience. 
Supervisory Experience: At least 1 year of supervisory experience. 
License or Certification: None 
#LI-MA1 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Reservations Manager

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

World Prime Services Company Limited

Job Location - Abu DhabiLanguage Requirement - Arabic is MandatoryCandidate Location - Candidates must be based locally.Role Description: Customer Service SupervisorWe are seeking an experienced and dedicated Customer Service Supervisor. The ideal candidate will play a key role in delivering exceptional service to our customers by managing inquiries, overseeing system reservations, and ensuring smooth day-to-day operations. This role demands a proactive, detail-oriented professional who is committed to operational excellence and enhancing the overall customer experience.Key Responsibilities:<ul><li>Supervise day-to-day operations in the customer service department</li><li>Respond to customer service issues in a timely manner</li><li>Create effective customer service procedures, policies, and standards</li><li>Manage and respond to customer inquiries promptly and professionally via phone, email, and other communication channels.</li><li>Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller</li><li>Handle cargo booking and system reservations efficiently, ensuring accuracy and adherence to operational procedures.</li><li>Coordinate with internal departments and external stakeholders to ensure timely updates to systems and data, and to provide prompt responses to customers. Monitor daily cargo operations and proactively address any issues to minimize service disruptions.</li><li>Maintain up-to-date knowledge of cargo products, services, and procedures to provide accurate information and support.</li><li>Ensure all customer service interactions reflect high standards of excellence and professionalism.</li><li>Identify opportunities to improve customer satisfaction and contribute to continuous service enhancement initiatives.</li><li>Support the documentation process and ensure compliance with regulatory and company standards.</li></ul>Qualifications and Skills:<ul><li>Proven experience in a customer service Supervisor role 3 to 5 Years, preferably within the cargo, logistics, or aviation sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work effectively under pressure.</li><li>Proficiency in reservation and cargo management systems.</li><li>Attention to detail and a commitment to timely service delivery.</li><li>Team player with a customer-first mindset.</li></ul>Job Type: Full-time

Customer Service Supervisor

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
What you will be doing:<ul><li>
Guest Services: Welcome visitors with a warm smile, efficiently manage their check-in and check-out processes, and quickly respond to their requests and concerns.</li><li>
Reservations Management: Manage bookings, handle cancellations, and make changes to reservations accurately through the hotel's property management system (PMS).</li><li>
Communication: Share details about the hotel's facilities, services, and nearby places of interest. Communicate clearly with guests, the cleaning staff, and other departments.</li><li>
Issue Resolution: Address guest complaints and problems with a professional approach, always aiming to ensure guest happiness.</li><li>
Office Tasks: Carry out a variety of office-related tasks like organizing files, entering data, and keeping up-to-date records of guests.</li><li>
Billing and Collections: Take care of payments, manage cash, and make sure all bills are correctly charged for every transaction.</li><li>
Security: Uphold the hotel's safety by keeping an eye on the front desk area and reporting any unusual behavior.</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum experience of two years in a similar role in 5-star Luxury Hotel.</li><li>
Knowledge in MS Office and Opera system.</li><li>
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.</li><li>
Strong verbal and written communication skills and pride in personal presentation.</li><li>
A people person who is able to make genuine connections with their colleagues and guests.</li><li>
A genuine passion for customer service with a strong focus on always making our guest&rsquo;s feel welcome during their stay.</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Desk Agent

Nexus Global

Location: Shams Boutik/ Al Reem, Abu Dhabi Department: Operations Reports To: Operation ManagerPosition Overview: We are seeking a dedicated and highly organized Store Staff member to join our team at our TOK Karaoke and Booth Studio. The successful candidate will be responsible for ensuring smooth daily operations, maintaining high standards of customer service, and assisting in the overall management of the studio. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to thrive in a dynamic, fast-paced environment.Key Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Karaoke and Booth Studio.</li><li>Participating in social media content creation such as TikTok &amp; Instagram.</li><li>Ensure a clean, welcoming, and well-maintained environment for all guests.</li><li>Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive guest experience.</li><li>Assist with the setup and maintenance of karaoke equipment, ensuring all systems are functioning properly.</li><li>Monitor and manage inventory levels, ordering supplies as needed.</li><li>Handle reservations and bookings, ensuring efficient scheduling and optimal studio usage.</li><li>Collaborate with the finance department to process transactions, manage cash handling, and maintain accurate financial records.</li><li>Implement and adhere to safety and security protocols within the studio.</li><li>Assist with marketing efforts, including promotions and special events to drive customer engagement.</li><li>Provide training and support to new staff members, ensuring they are equipped to deliver high-quality service.</li><li>Stay updated on industry trends and customer preferences to continuously improve operations.</li></ul>Qualifications:<ul><li>Preferably Philippine or Myanmar Nationality</li><li>Having Bachelors Degree in Hospitality Management is advantage ; any additional certification or experience in Retail shop, SNS Marketing, operations management and SNS Marketing Experience is a plus.</li><li>Minimum of 2 years of experience in a customer service or operations role, preferably in the entertainment or hospitality industry.</li><li>Proficiency in Microsoft Office Suite, particularly Excel.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work flexible hours, including evenings and weekends.</li><li>A proactive, problem-solving attitude with attention to detail.</li><li>High level of integrity and professionalism.</li></ul>Salary will be discussed during the interview process.Job Types: Full-time, PermanentPay: AED1,500.00 - AED2,000.00 per monthApplication Question(s):<ul><li>What is the status of your visa ?</li><li>Availability to Start: When you can join our team?</li></ul>Experience:<ul><li>Operation / Customer Service: 2 years (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Female Store Staff

Tasneem General Contracting Co and Real Estate Management LLC 

A Material Request Engineer (MRE)manages the logistics of getting specific materials for projects, focusing on procurement, tracking, reporting, and ensuring availability, bridging the gap between engineering needs and purchasing, handling purchase requisitions, monitoring stock, and ensuring timely delivery for operations like construction or turnarounds, while also supporting general materials management and documentation.Core Responsibilities: Procurement &amp; Logistics<ul><li>Material Procurement: Handles the actual buying and acquisition of construction or project materials.</li><li>Purchase Requisitions (PRs): Prepares and monitors PRs, ensuring they reach the purchasing department.</li><li>Material Tracking: Monitors material movement from PR stage to delivery on site, managing reservations and deliveries.</li><li>Supplier Liaison: Coordinates with suppliers and warehouses for timely material availability.</li></ul>Monitoring &amp; Reporting<ul><li>Budget &amp; Expense Tracking: Monitors material costs, budgets, and project expenses.</li><li>KPIs &amp; Reports: Generates materials monitoring KPIs, status reports, and other reports for various departments.</li><li>Problem Solving: Prepares follow-up reports on critical material issues.</li></ul>Documentation &amp; Support<ul><li>Documentation: Prepares and manages documents for all office and project activities and transactions.</li><li>Database Management: Maintains a library of material details for future reference.</li><li>Team Support: Assists higher-level engineers with daily workloads and project needs.</li></ul>Project-Specific Duties (e.g., Turnarounds)<ul><li>Ensures materials are on-site before project/turnaround starts.</li><li>Manages material issuance to contractors.</li><li>Assists with material reconciliation post-project.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Engineering(Electrical,civil/mechanical)</li><li>at least 2 years of experience in material management, procurement, or project logistics (industry-dependent)</li><li>Strong understanding of procurement processes and supply chain management</li><li>Ability to read and interpret engineering drawings, BOMs, and technical specifications</li><li>Strong coordination, communication, and organizational skills</li></ul>Job Type: Full-time

Material Request Engineer (MRE)

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.

As Club Lounge Executive, you will be responsible for the following duties:
<ul><li>Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.</li>
<li>Perform efficient and professional check-in and check-out procedures.</li>
<li>Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.</li>
<li>Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.</li>
<li>Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.</li>
<li>Handle guests&rsquo; incoming and outgoing correspondence, including messages, mail, and facsimiles.</li>
<li>Address guest preferences and special requirements using information from guest history profiles.</li>
<li>Protect guest privacy and maintain strict confidentiality of all guest information.</li>
<li>Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.</li>
<li>Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.</li>
<li>Promote and upsell hotel services, facilities, and outlets when appropriate.</li>
<li>Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.</li>
<li>Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.</li>
<li>Maintain cleanliness and proper functioning of departmental equipment and supplies.</li>
<li>Handle the cash drawer in accordance with the MOHG Controller&rsquo;s Manual and verify cash float amounts at the beginning and end of each shift.</li>
<li>Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.</li>
<li>Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.</li>
<li>Maintain a confident, professional image and ensure all interactions reflect the hotel&rsquo;s service standards.</li>
<li>Perform any additional reasonable duties assigned by the Club Lounge Manager.</li>
</ul>
As a Club Lounge Executive, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service</li>
<li>Fluency in English required; additional languages is an advantage</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Club Lounge Executive

Explore 473+ Reservations manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.