sales manager

sales coordinator

receptionist

sales representative

sales consultant

reservations specialist

SEVEN SEAS HOTEL LLC 

We are seeking a dedicated Reservation Manager with 2&ndash;3 years of experience in the hospitality industry. The ideal candidate should have strong knowledge of IDS software and Tally ERP, excellent customer service skills, and a proven track record in managing room reservations, optimizing occupancy, and coordinating with multiple hotel departments.Key Responsibilities<ul><li>Oversee daily reservation operations, including room bookings, group reservations, and corporate accounts.</li><li>Maintain accurate reservation records and update all bookings in IDS software.</li><li>Manage billing, invoicing, and reports using Tally ERP.</li><li>Monitor room inventory, pricing, and availability to maximize revenue.</li><li>Coordinate with Front Office, Sales, and Finance departments for smooth operations.</li><li>Handle guest inquiries, requests, and complaints professionally.</li><li>Prepare daily, weekly, and monthly reports on occupancy, reservations, and revenue.</li><li>Train and supervise the reservations team for high service standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or Diploma in Hotel Management or related field.</li><li>2&ndash;3 years of experience in reservations within hotels or resorts.</li><li>Proficiency in IDS software and Tally ERP is mandatory.</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Customer-focused, detail-oriented, and proactive in resolving issues.</li><li>Knowledge of room inventory management, rate structures, and OTAs.</li><li>Immediate joining candidates will be preferred.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED4,000.00 per month

Reservation Manager

Hilton

<div>Reservations Supervisor - Franchise
Job Requirements 
 
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>Assist in the day-to-day operations of the Reservations Department</li><li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li><li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li><li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li><li>Produce quotations and written confirmation to all clients</li><li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li><li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li><li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li><li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li><li>Assist in the recruiting, managing, training and developing of the Reservation team 
</li></ul> 
 
Work Experience 
 
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Good organisational and administration skills</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Confident telephone manner</li><li>High level of IT skills</li><li>Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</li><li>Knowledge of the hotel property management systems</li><li>Previous experience in the Reservations/Sales function within the hotel/leisure sector</li><li>Relevant degree or other qualification in a business discipline 
</li></ul> 
 
Benefits 
 
Housing Allowance
Transportation Allowance
Service Charge
Life Insurance
Medical Insurance 
Disclaimer
 
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Reservations Supervisor - Franchise

MTS Globe

<div>Company: DESERT GATE TOURISM - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is customer-focused, dependable under pressure, and passionate about delivering exceptional service to travel partners and guests.

Reservations Handling
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul>
Internal &amp; External Coordination
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
</ul><ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
Yielding Support
<ul><li>
Support yield management by rebooking services to apply promotional rates, waiving cancellation charges when appropriate, and manually booking exclusive offers to reduce cost and enhance margin.</li>
<li>Monitor booking pace, availability, and performance of products on a daily basis.</li>
<li>Identify opportunities for rate adjustment, close-outs, and release periods to optimize revenue and maximize occupancy.</li>
<li>Analyse booking data to spot seasonal trends, high-performing products, and underutilised inventory.</li></ul></div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - CIS Market

Millennium Place Marina

<div>We are seeking candidates for the position of Reservation Manager at Grand Millennium Business Bay.
As the Reservations Manager, you will be responsible for overseeing the hotel's reservations department, ensuring efficient booking processes, and maximizing room revenue. Your role involves managing the revenue team, implementing reservation strategies, and providing excellent customer service.
Key Job Responsibilities:<ul>
<li>
Supervise and lead the reservations team.</li>
<li>Develop and implement reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with sales and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to make informed decisions.</li>
<li>Train and mentor the reservation team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Manage group reservations and negotiate group rates when necessary.</li>
<li>Prepare and present reservation reports and performance metrics to the head of Revenue.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Reservations Manager

We are seeking an experienced Assistant Reservation Manager with 2&ndash;3 years of experience in the hospitality industry. The ideal candidate must be proficient in IDS software and Tally ERP, with strong knowledge of reservation systems, guest relations, and revenue management. Candidates available for immediate joining will be preferred.Key Responsibilities<ul><li>Manage and oversee daily room reservations and booking operations.</li><li>Handle inquiries, group bookings, and corporate reservations efficiently.</li><li>Update and maintain all reservations in IDS software accurately.</li><li>Coordinate with the Front Office, Sales, and Finance teams to ensure smooth guest handling.</li><li>Prepare daily, weekly, and monthly reservation and occupancy reports.</li><li>Manage billing and record-keeping in Tally ERP.</li><li>Monitor room inventory, rates, and availability to maximize revenue.</li><li>Maintain guest databases and ensure excellent customer service.</li><li>Assist in training and supervising the reservations team.</li><li>Resolve booking issues and guest concerns promptly and professionally.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or Diploma in Hotel Management or related field.</li><li>2&ndash;3 years of experience in reservations within the hospitality industry.</li><li>Proficiency in IDS software and Tally ERP is mandatory.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Good knowledge of room inventory, rate structures, and OTA management.</li><li>Customer-focused with attention to detail.</li><li>Candidates available for immediate joining will be preferred.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED3,000.00 per month

Assistant Reservation Manager

SLS Dubai Hotel & Residences

<div>
 
 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
 </li>
 <li>
 To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
 </li>
 <li>
 To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
 </li>
 <li>
 To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
 </li>
 <li>
 To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
 </li>
 <li>
 To update any special requests and billing details in Opera
 </li>
 <li>
 To give a polite and friendly response to all incoming telephone enquiries
 </li>
 <li>
 To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
 </li>
 <li>
 To process all enquiries and reservation confirmations on the same day as receipt
 </li>
 <li>
 To maintain accurate filing systems for all correspondence within the department
 </li>
 <li>
 To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
 </li>
 <li>
 To identify potential sales leads for the sales team to develop future accounts
 </li>
 <li>
 To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
 </li>
 <li>
 To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
 </li>
 <li>
 To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred
 </li>
 <li>
 One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
 </li>
 <li>
 Hotel reservations experience gained in the Middle East preferable
 </li>
 <li>
 Enter and locate work related information using computers and/or point of sale systems
 </li>
 <li>
 Possess a gracious, friendly, and fun demeanor
 </li>
 <li>
 Ability to multitask, work in a fast paced environment and have a high level attention to detail
 </li>
 <li>
 Strong verbal and written communication skills in English with Arabic and other languages preferred
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 </ul>
</div>

Reservations Agent

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service</li><li>To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings</li><li>To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi</li><li>To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards</li><li>To update any special requests and billing details in Opera</li><li>To give a polite and friendly response to all incoming telephone enquiries</li><li>To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible</li><li>To process all enquiries and reservation confirmations on the same day as receipt</li><li>To maintain accurate filing systems for all correspondence within the department</li><li>To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities</li><li>To identify potential sales leads for the sales team to develop future accounts</li><li>To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets</li><li>To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude</li><li>To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li><li>Hotel reservations experience gained in the Middle East preferable</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English with Arabic and other languages preferred</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Explore 471+ Reservations specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

471 reservations specialist jobs IN Dubai

Reservation Manager

Reservations Supervisor - Franchise

Reservation Executive - CIS Market

Reservations Manager

Assistant Reservation Manager

Reservations Agent

Reservations Agent