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reservations specialist

Preimo Urban Mobility

Role OverviewThe Reservations Executive is responsible for managing day-to-day booking requests and ensuring all reservations are processed accurately and efficiently. This role serves as a key support function to the Reservations Supervisor and Operations team, ensuring that client requests are handled promptly, trip details are correctly recorded, and service delivery is executed to company standards. A background in limousine service reservations is essential for this position.Key Responsibilities<ul><li>Handle daily reservations received via phone, email, online platforms, and WhatsApp, ensuring all details are captured accurately.</li><li>Coordinate with the Operations and Chauffeur teams to confirm vehicle and chauffeur availability for every booking.</li><li>Update and maintain all reservation entries in the system, ensuring accuracy and completeness at all times.</li><li>Communicate with clients professionally to confirm bookings, clarify requirements, and address basic queries.</li><li>Assist in managing last-minute changes, cancellations, and special requests promptly.</li><li>Support the Reservations Supervisor in preparing daily booking lists and operational schedules.</li><li>Maintain strong communication with corporate clients, hotel concierges, and partners to ensure smooth coordination.</li><li>Ensure proper handling of VIP requests and sensitive client information.</li><li>Follow established reservation procedures to maintain consistency and service quality.</li><li>Report any discrepancies, system issues, or operational conflicts to the Reservations Supervisor immediately.</li><li>Assist in generating basic reservation reports when required.</li><li>Participate in training sessions to stay updated on reservation procedures, system updates, and company standards.</li><li>Ensure compliance with company policies, safety guidelines, and data protection regulations.</li></ul>Qualifications &amp; Skills<ul><li>Minimum 1&ndash;2 years of experience in reservations, customer service, or booking coordination, preferably within a limousine or hospitality environment.</li><li>Strong communication skills, both written and verbal.</li><li>Proficiency in reservation systems and Microsoft Office; experience with LimoAnywhere is an advantage.</li><li>Ability to manage multiple bookings simultaneously with high accuracy.</li><li>Strong attention to detail and a customer-focused approach.</li><li>Ability to work under pressure and adapt to fast-paced operational demands.</li></ul>How to Apply: Interested candidates can:<ul><li>Apply via LinkedIn: www.linkedin.com/in/shamsheeralirs</li><li>Send your CV directly: shamsheer@preimo.com</li></ul>Please include a brief cover letter highlighting relevant experience and suitability for the role. Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Reservations Executive

57 Heritage Safari

We are seeking a highly organized and customer-focused Reservation Agent to join our team at 57 Safari. The ideal candidate will handle bookings from multiple platforms (Website, OTAs, Emails, WhatsApp), create reservations in our system, send payment requests, coordinate with the operations team, and manage agreements.Key Responsibilities:<ul><li>Process and confirm bookings from various channels.</li><li>Send payment requests and follow up with clients.</li><li>Coordinate with the operations team for smooth service delivery.</li><li>Handle agreements, office tasks, and customer inquiries.</li><li>Provide excellent customer service and support.</li></ul>Requirements:<ul><li>Excellent communication skills (English required, Arabic a plus).</li><li>Attention to detail and strong organizational skills.</li><li>Proficiency in booking systems and basic office software.</li><li>Ability to work in a fast-paced environment.</li><li>Prior experience in reservations or customer service is preferred.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your starting salary expectations?</li></ul>Experience:<ul><li>Tourism: 1 year (Preferred)</li><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>

Reservation Agent

Atlantis The Palm

<div></div><div><div>Team Leader, Reservations (Russian speaker) 
(18424)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 


The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
 
As a Team Leader, Reservations at Atlantis The Palm, Dubai, you will be responsible for leading a team of reservation agents to provide exceptional customer service to guests and clients seeking to book rooms and experiences at our world-renowned resort. You will oversee the team's daily operations, including handling customer inquiries, managing reservations, and ensuring that all processes and procedures are followed accurately and efficiently. You will work closely with the Reservations Manager to develop training programs for new employees, and to ensure that existing team members are supported in their roles. 


About you
 
The successful candidate will be a natural communicator and a strong leader, with the ability to motivate and inspire their team to achieve exceptional performance. You will have previous experience in a similar role, with a keen eye for detail and a passion for delivering exceptional customer experiences. If you are looking for a dynamic and rewarding role in a world-class hospitality environment, we encourage you to apply. 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Team Leader, Reservations (Russian speaker)

Marriott International

<div>Additional Information 
Job Number25189789 
Job CategoryReservations 
LocationThe Westin Dubai Mina Seyahi Beach Resort &amp; Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Complex Reservations Agent (Arabic Speaker)

APRONS AND HAMMERS

Our Award wining Restaurant is looking for an experienced candidate to join us on an immediate basis as a Reservationist .You will provide various planning and booking services, including answering customers questions Handle reservations efficiently, ensuring a seamless experience for our guests.Key Responsibilities:<ul><li>Handle reservations efficiently, ensuring a seamless experience for our guests.</li><li>Manage high-volume reservations for our beach club and restaurant.</li><li>Provide excellent customer service and communicate effectively with guests.</li></ul>Qualifications:Communication Skills: Clear and effective communication to handle reservations and interact with customers.Attention to Detail: Precision in recording reservation details and ensuring accuracy.Multi-tasking: Capability to handle multiple reservations simultaneously.Familiarity with SevenRoomsComputer Literacy: Proficiency in using reservation software and basic computer skills.Hospitality Experience: Previous experience in the hospitality industry is often preferred.If you're ready for a new challenge, please reach out or share with someone who might be interested!Why Join Us:Work in a stunning beachfront location in the heart of Dubai.Be part of a dynamic team dedicated to creating memorable moments.Competitive compensation and opportunities for growth.Job Type: Full-time

Reservations Agent

Hilton

<div>Cluster Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Maximise occupancy levels by reviewing and revising revenue strategies</li><li>
Work with the Sales and Events Teams to maximise corporate and group rates</li><li>
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li><li>
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li><li>
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li><li>
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li><li>
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li><li>
Assist in the recruiting, managing, training and developing of the Team</li><li>
Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience with reservations in the hotel/leisure sector</li><li>
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li><li>
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li><li>
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li><li>
Excellent organisation and planning skills</li><li>
Accountable and resilient</li><li>
Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role</li><li>
Relevant degree, in a business discipline, from an academic institution</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservations Manager

Holiday Best Gulf, Dubai

To handle high-volume outbound calls, convert leads into bookings, and ensure all enquiries and reservations are accurately updated in the system for B2B and B2C customers.Key ResponsibilitiesTelesales &amp; Lead Management<ul><li>Make outbound calls per day (new leads + follow-ups).</li><li>Handle enquiries from phone, WhatsApp, email, website and social media.</li><li>Qualify leads, explain packages, and convert enquiries into confirmed bookings.</li><li>Maintain professional, friendly and clear communication in English at all times.</li></ul>Reservations &amp; Ticketing<ul><li>Coordinate flight, hotel and holiday package reservations with suppliers and internal teams.</li><li>Support ticketing and re-issuance as required (where applicable).</li><li>Prepare and share quotations, itineraries and confirmations with clients.</li></ul>Customer Service &amp; Follow-Up<ul><li>Manage basic call centre and chat support, ensuring quick and polite responses.</li><li>Do timely WhatsApp/email follow-ups for pending and hot leads.</li><li>Handle simple complaints or issues and escalate to the manager where needed.</li></ul>System &amp; Reporting<ul><li>Update all leads, calls, follow-ups and bookings in the Master Data / CRM on the same day.</li><li>Support daily/weekly sales and lead reports for management.</li><li>2&ndash;3 years&rsquo; experience in telesales / call centre / customer service (travel industry preferred).</li><li>Basic knowledge of travel reservations / ticketing is an advantage.</li><li>Good computer skills and fast learner on new systems</li><li>Energetic, positive, and high follow-up discipline.</li></ul>Job Types: Full-time, Permanent, Contract

Telesales & Reservation Executive

Explore 731+ Reservations specialist in Dubai this December. Find roles across top companies and apply now to boost your career.