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retail customer service selling support porter ranch rack

Nordstrom

<div>Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You&rsquo;ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.
We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.
A day in the life for Sales and Customer Service &hellip;<ul><li>
Work with the team to ensure the salesfloor stays &quot;runway ready&quot;, and is sized and filled in through re-merchandising and straightening throughout the day</li><li>
Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
</li><li>Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor</li><li>
Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor</li><li>
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed</li><li>
Demonstrate expertise in all technologies used in the store environment</li><li>
Adhere to all operational, merchandise and asset protection standards</li><li>
Promote initiatives like our Nordstrom Rewards program</li></ul> 
A day in a life for Stock Support and Fulfillment&hellip;<ul><li>
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments</li><li>
Fulfill customer orders in a timely manner following quality standards</li><li>
Prepare and ship customer&rsquo;s orders following quality, packing and shipping standards</li><li>
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes</li><li>
Assist in maintaining clean and organized selling floors and stockrooms</li><li>
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures</li></ul> 
You own this if you have&hellip;<ul><li>
Clear, effective communication with strong interpersonal skills</li><li>
Accountability, initiative and a high level of ownership</li><li>
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment</li><li>
The ability to work a flexible schedule based on business needs</li><li>
Physical Requirements:</li><li>
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
</li><li>Frequent use of hands for grasping, fine manipulation, pushing and pulling</li><li>
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
</li><li>Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds</li><li>
Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds</li></ul>
We&rsquo;ve got you covered&hellip;
Our employees are our most important asset and that&rsquo;s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:<ul><li>
Medical/Vision, Dental, Retirement and Paid Time Away</li><li>
Life Insurance and Disability</li><li>
Merchandise Discount and EAP Resources</li></ul>
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It&rsquo;s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ&rsquo;s for relevant information and guidelines.
&copy; 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$18.30 - $19.00 Hourly 

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf 
Youtube Link: https://www.youtube.com/embed/F9GuXwSvUbs</div>

Retail Customer Service & Selling Support - Porter Ranch Rack

Noblesoft Technologies Inc.

Data Center Technician ($24&ndash;$27/hr W2 | Onsite &ndash; Jackson Parish, LA)Location: Jackson Parish, LA) (Onsite) Job Type: Contract / Contract-to-Hire (Specify if applicable) Compensation: $24&ndash;$27/hour (W2)High-Visibility Keywords: Data Center Technician, DC Operations, Fiber Optics, Hardware Break/Fix, IP Networking, Linux, CLI, BGP, STP, VRRP, LACP, Rack &amp; Stack, RMA, Asset Management1️ Mandatory Requirements to Apply<ul><li>2+ years of Data Center experience</li><li>4+ years of overall IT infrastructure experience</li><li>Strong knowledge of fiber optics and structured cabling</li><li>Hands-on experience with hardware break/fix (optics, line cards, TOR switches)</li><li>Strong understanding of IP networking fundamentals &amp; OSI model</li><li>Experience working in CLI-based environments</li><li>Ability to lift and move equipment up to 50 lbs</li></ul>Preferred Qualifications:<ul><li>Experience with Linux systems administration</li><li>Basic scripting skills (Bash or Python)</li><li>Knowledge of networking protocols: BGP, STP, VRRP, LACP</li><li>Experience with RMA coordination and DC asset tracking systems</li></ul>2️ Roles &amp; Responsibilities<ul><li>Perform hardware swaps including optics, line cards, and Top-of-Rack (TOR) switches</li><li>Troubleshoot connectivity, fiber, and networking issues within the data center</li><li>Coordinate RMA processes and vendor escalations</li><li>Support asset management, rack &amp; stack, and inventory tracking</li><li>Assist with day-to-day Data Center operations and incident response</li></ul>#NOBLE-NON-ITJob Type: ContractPay: $24.00 - $27.00 per hourExpected hours: 40 per weekWork Location: In person

Data Center Technician

Beneficial State Bank

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
 
Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
 
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.
 
TITLE: Other JOB CODE: N/A
 FLSA: Non-Exempt SALARY GRADE: Grade 3
 CATEGORY: Full-time UNION REPRESENTATION: CWA 7901/9412
 SCHEDULE: LOCATION: Monday-Friday On-Site SUPERVISORY ROLE Y/N: N
 REVISION DATE: 10/2025
 
POSITION OVERVIEW
 Customer Service Representatives (CSR's) are responsible for delivering extraordinary customer service and helping customers reach their financial goals by cross-selling bank products and referring customers to the Branch Manager or Senior Relationship Banker.
 
A CSR is the main point of contact for customers and prospects visiting the branch and need to provide a high level of service by responding to customer inquiries, processing transactions, resolving issues, or referring them to the appropriate branch employee for assistance fulfilling a service request, new product or service.
 
This position is a unionized position through the Communication Workers of America
 
ESSENTIAL DUTIES
 <ul>
<li>Assist customers with consumer and commercial transactions, requests, and inquiries</li>
<li>Maintain a cash drawer within the assigned cash limits and meet cash balancing requirements</li>
<li>Process transactions efficiently and _securely while adhering to bank policies consisting of cash handling procedures, operational and compliance procedures, and Custom.er Identification procedures.</li>
<li>Engage customers in conversations, listen to identify then recommend appropriate bank products and services to best meet customers' needs</li>
<li>Introduce your customers to the Branch Manager or Senior Relationship Banker</li>
<li>Train customers on the digital, on line, and ATM options that make banking easier</li>
<li>Participate in sales promotions and meet monthly sales goals</li>
<li>Be a Continuous Learner. Participate in training programs that expand job knowledge</li>
<li>Perform back-up duties such as remote branch capture when necessary</li>
<li>May open new safe deposit boxes for customers and/or assist customers gain access to their existing safe deposit box adhering to all safe box procedures (applies to branches with safe deposit boxes)</li>
<li>When necessary, advise customer when holds are placed and availability of funds</li>
<li>Assist customers in ordering checks, endorsement stamps, and other accessories requested by customers</li>
<li>Assist Branch Operations Manager (BOM) in ordering, receiving, verifying, and distributing cash</li>
<li>Assist BOM or other branch employee to compile ATM deposits, night deposits, and mail-in deposits</li>
<li>Promotes the Bank's products and services, consistently cross-selling products at every opportunity</li>
<li>Answers and directs calls as needed</li>
<li>May assist in branch administrative tasks such as helping the BOM prepare copies to train new procedures.</li>
<li>May assist the loan servicing department as needed.</li>
<li>Displays and supports the Bank’s mission, vision, values, goals and culture at all times through one’s personal behavior, actions and decision making.</li>
<li>Manage individual risk related to credit, operational, reputational, regulatory and legal aspects of interactions and transactions done personally</li>
<li>Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA/Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities.</li>
<li>Completes all online compliance training as assigned within specified due dates</li>
</ul>
The position performs duties specific to the position and other functions as assigned.
 
ROLE COMPETENCIES
 <ul>
<li>Customer support</li>
<li>Time Management</li>
<li>Task Management</li>
<li>Initiative</li>
<li>Effective communication</li>
<li>Attention to detail</li>
<li>Adaptability</li>
<li>Collaboration</li>
</ul>
ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES
 The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.
 
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
 
The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
 
The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
 
The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
POSITION REQUIREMENTS
 Minimum Qualifications
 <ul>
<li>Excellent customer service skills</li>
<li>Strong organization & time management skills</li>
<li>Team-oriented, approachable and work well with others</li>
<li>Possess strong oral and written communication skills</li>
<li>Strong math and problem-solving skills</li>
<li>Proficient in use of Microsoft Office applications.</li>
<li>High School diploma or equivalent work-related experience</li>
</ul>
Preferred Qualifications
 <ul>
<li>A year of experience or commensurate training in retail activities, including sales and cash handling</li>
</ul>
Management reserves the right to change this position description at any time according to business needs.
 
COMPENSATION
 The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
 
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.
 
BENEFITS
 Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
 
Our benefit package includes: 
<ul>
<li>Medical / Dental / Vision / Basic Life / STD / LTD</li>
<li>Vacation Days: 2-4 weeks depending on role</li>
<li>Sick Days: 12 days per year</li>
<li>Holidays: 11 days per year</li>
<li>401(K) / ROTH / FSA / HSA / EAP</li>
<li>Education and Adoption Assistance</li>
<li>Bank-Wide Annual Discretionary Bonus Program</li>
<li>Production-based incentive program available for some roles.</li>
<li>Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations</li>
<li>Paid Sabbatical Program after 5 years of service</li>
<li>Pet Benefits</li>
</ul>
For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
 You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

Customer Service Representative

Zenlayer

<div>Zenlayer Inc. is looking for Internet Data Center (IDC) Engineers/Technicians to station at its data center located in Downtown Los Angeles. The job requires physical strength and shift flexibility to accommodate full IDC service coverage. 


Duties &amp; Responsibilities:
<ul>
<li>Strong working knowledge with servers and network hardware/components, copper and fiber infrastructure installations and testing, data center product support applications, software (Windows, Linux, SSH, RDP, Putty, etc.) configurations and data center infrastructure management (DCIM) related tools.</li>
<li>Complete cabling and installation in server, router, switch according to work orders as well as MACs (Moves/Adds/Changes) orders in designated data centers, including devices receiving, labeling, racking, powering and network connection, configuration, troubleshooting and break-fixing.</li>
<li>Maintain a safe and secure operation environment by reporting any violations to the direct supervisor, adhere to security and safety of data protection protocols, error logging practices and support operating procedures.</li>
<li>Maintain asset management and compliance with audit, daily log tracking, fulfilling documentation, retention practices and inventory checking.</li>
<li>Provide smart-hands assistance at various sites within specified SLA (Service Level Agreement) response time.</li>
<li>Provide status reporting regarding data center service availability, performance, and capacity utilization.</li>
<li>Coordinate equipment/material receiving, shipping and RMA processing support when required.</li>
<li>Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.</li>
<li>On-call duties as needed. Traveling for on-site service support or deployment when needed.</li></ul> 


Required Qualifications:
<ul>
<li>Must be action oriented &ndash; understand task priority and the urgency of meeting deadlines. Well-known who, when, how to troubleshoot networking systems onsite and hands-on hardware updates. Not only do you have a team player mentality, but you are ready to infuse passion into your work in internet networking.</li>
</ul><ul><li>Fluent in Mandarin Chinese (listen, speak, read, and write)</li>
<li>Knowledge of networking, servers and OS. Understand TCP/IP.</li>
<li>Ability to use IDC hand tools.</li>
<li>Ability to lift heavy loads up to 50 lbs. Must be able to work at heights from a ladder and in noisy or confined space.</li>
<li>Ability to travel 20%+ of time when required.</li>
<li>Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvements.</li>
<li>Excellent communication skills.</li>
<li>Ability to rotate shifts including holidays, off hours (i.e., graveyard shift), weekend and vacation.</li></ul> 


Preferred Qualification:
<ul>
<li>Bachelor&rsquo;s or higher degree preferred.</li>
<li>More than 1 year of above IDC experience.</li>
<li>Previous managerial position in this category.</li>
</ul><ul><li>Any above-describe IDC qualifications, certifications or rewards.</li></ul> 


About Zenlayer:

Zenlayer (www.zenlayer.com) is a global edge cloud services company headquartered in Los Angeles, with branches and affiliates in Shanghai, Singapore and multiple international locations. Businesses utilize Zenlayer&rsquo;s platform to deploy applications closer to the users and improve their digital and AI experience. Zenlayer offers edge computer networking and application services up to 300 locations globally. 
Additional Information:
<ul>
<li>Schedule: Full-time</li>
<li>Job Type: Regular</li>
<li>Work Location: Downtown Los Angeles, CA</li>
<li>Benefit Eligibility: Yes</li>
<li>Salary: Compensation package will be commensurate with experience.</li>
<li>Zenlayer offers a competitive compensation package, including health, dental and vision insurance, paid holidays, vacation, personal and sick days, 401(k) plan, wellness benefits, etc.</li>
<li>Candidates with US work eligibility will be prioritized as we will not be able to consider candidates who require via sponsorship at this time.</li></ul></div>

Data Center Engineer

Los Angeles Philharmonic Association

Position: Retail Sales Associate - LA Phil Store
 Department: Retail Operations
 FLSA Grade: Non-Exempt
 Salary Range: $19-$20/hr
 
Position Summary: 
The LA Phil Store, located at Walt Disney Concert Hall, offers music-inspired products that enhance the concert experience. Sales Associates support daily operations by assisting customers, processing sales, and maintaining store standards, while ensuring that every visitor feels welcomed and connected to the LA Phil through exceptional service.
 
Position Elements: 
<ul>
<li>Customer Service and Sales –Welcome and engage customers in a friendly and professional manner. Assist with product selection and purchases to help achieve sales goals. Efficiently manage customer lines during peak periods to ensure a smooth shopping experience.</li>
<li>Store operations and Merchandising – Operate the point-of-sale (POS) system accurately and efficiently. Follow store policies and procedures, including opening and closing duties. Maintain clean, organized and visually appealing displays while restocking as needed</li>
<li>Inventory Management – Assist in receiving and unpacking shipments. Label, tag, and fold apparel and other merchandise to replenish stock as needed.</li>
<li>Brand Ambassador– Respond accurately to questions about the LA Phil, Hollywood Bowl, The Ford performances, learning programs, activities, leased events and venue-related information.</li>
<li>Teamwork and Communication – Work collaboratively with fellow associates and retail leadership to support seamless store operations. Maintain open communication to share any operational issues and customer feedback with the management team.</li>
<li>Signings and Special Events – Assist with event operations including equipment set up/tear down and processing of sales</li>
<li>Other duties as assigned</li>
</ul>
Position Requirement
 <ul>
<li>Enjoys working with the public and being part of a sales team; demonstrates strong customer engagement and communication skills</li>
<li>2 years previous retail sales experience with POS systems required, as well as experience with Microsoft Office</li>
<li>Passion for music and understanding of classical music programming a plus</li>
<li>Thrives in a busy atmosphere, with the ability to provide reliable and accurate information, demonstrate initiative, and deliver quality results</li>
<li>Flexible schedule required for day, evening and weekend shifts with the ability to work nights, weekend, and holiday shifts</li>
<li>Ability to lift and carry up to 35 lbs., stand for 4+ hours, walk, pull weighted carts of 30+ lbs</li>
<li>Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and interactions with the surrounding community is a must</li>
</ul>
The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.
 
The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
 Equal Employment Opportunity Policy
 The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Retail Sales Associate - LA Phil Store

Rula

<div>We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.
About the Role
We&rsquo;re hiring a Strategic Sales &amp; Partnerships Manager to execute full-cycle enterprise sales with employer accounts. You will source, qualify, negotiate, and close complex deals, while building long-term partnerships that drive sustained revenue growth for Rula.
This role requires comfort with ambiguity and change, but more importantly, a proven track record of owning quota, navigating multi-stakeholder buying committees, and closing high-impact partnerships. You&rsquo;ll operate as a revenue leader: building pipeline, developing executive relationships, crafting compelling business cases, and scaling what works into repeatable playbooks. You will be responsible for always maintaining a 3x pipeline of employer opportunities and overachieving on targets.
Required Qualifications<ul><li>
5+ years of experience in sales with a strong track record of selling technology-enabled solutions to employers. Must understand the benefits and HR landscape</li><li>
4+ years carrying a quota in outbound sales, account management, or business development, with a track record of top 25% performance</li><li>
2+ years working with enterprise clients (3,000+ employees)</li><li>
Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial</li><li>
Ability to meet with clients and attend events as needed</li></ul>
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.<ul><li>
1+ years experience at a high-growth start-up</li><li>
Experience with a CRM (eg: Salesforce) systems and understands how to manage a sales pipeline and forecasting</li><li>
Experience selling multi-stakeholder deals</li><li>
Experience selling into HR, health plans, broker/consulting firms, health plans and/or other adjacent industries, including selling to executive decision makers and navigating complex, multi-stakeholder sales cycles</li></ul>
We're serious about your well-being! As part of our team, full-time employees receive:<ul><li>
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)</li><li>
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States</li><li>
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA</li><li>
401(k) plan access: Start saving for your future</li><li>
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)</li><li>
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering</li><li>
Employee Assistance Program (EAP): Support for your mental and physical health</li><li>
New hire home office stipend: Set up your workspace for success</li><li>
Quarterly department stipend: Fund team-building activities or in-person gatherings</li><li>
Wellness events and lunch &amp; learns: Explore a variety of engaging topics</li><li>
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all</li></ul>
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
Compensation Range: $170K - $190K</div>

Strategic Sales & Partnerships Manager (Remote)

Ashley Furniture Industries

<div>Global Tech Services - Tech III 
 
Department: Global Tech Services (GTS) 
Location: Covington LA
 
Reports To: GTS Manager / GTS Senior Manager 
Employment Type: Full-Time 
 
About Ashley Furniture 
 
Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, retail, and back-office operations worldwide. 
 
Job Summary 
 
The Global Tech Services - Tech III independently manages and supports all systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively, while supporting and advising junior team members. 
 
This role provides advanced troubleshooting of Microsoft Windows, Apple, and Linux workstations and laptops, iOS and Android mobile devices, barcode scanners and printers, wired and wireless networks, and other operational hardware and software. In addition to these technical skill sets, this role has a technical understanding of Networking, Wireless Systems, UPS, Data Center operations, and IoT. 
 
Key Responsibilities 
 
IT Support &amp; Troubleshooting 
<ul><li>Work within IT ticketing system to address and track IT hardware and software issues</li>
<li>Troubleshoot user technical issues with desktops, laptops, and tablets across various teams and environments</li>
<li>Provide advanced troubleshooting for Microsoft Windows, Apple, and Linux platforms</li>
<li>Support iOS and Android mobile devices</li>
<li>Troubleshoot barcode scanners and operational hardware</li>
<li>Install, troubleshoot, and repair laser, thermal, check, and badge printers</li>
<li>Install, configure, and troubleshoot public and proprietary software</li>
<li>Image and support Apple-related hardware and software</li> 
</ul> 
 
Infrastructure &amp; Networking 
<ul><li>Run, terminate, test, and troubleshoot ethernet, fiber optic, and coaxial cabling</li>
<li>Utilize ladders and lifts to reach network cabling and equipment for installs and troubleshooting</li>
<li>Support networking, wireless systems, UPS, data center operations, and IoT devices</li> 
</ul> 
 
Device &amp; Asset Management 
<ul><li>Image desktops, laptops, and tablets</li>
<li>Monitor and track IT assets, inventory, and warranty periods of machines</li>
<li>Manage lifecycle of IT equipment and hardware</li> 
</ul> 
 
Vendor &amp; Escalation Management 
<ul><li>Act as liaison for vendors working on IT systems, providing direction and assistance as needed</li>
<li>Follow escalation procedures to ensure advanced tickets are addressed efficiently</li>
<li>Receive tickets from GTS I/GTS II technicians and address or escalate further</li> 
</ul> 
 
Project Leadership &amp; Documentation 
<ul><li>Take point on projects as directed by GTS Manager/GTS Senior Manager</li>
<li>Create reports that add value to the team within ticket system</li>
<li>Create knowledge base (KB) articles that provide direction as new issues are resolved</li>
<li>Demonstrate ITIL standards and practices</li> 
</ul> 
 
Team Development &amp; Collaboration 
<ul><li>Mentor GTS I/GTS II technicians to encourage growth personally and professionally</li>
<li>Support and advise junior team members on technical issues and best practices</li>
<li>Cordially and professionally interact with customers, vendors, superiors, peers, and others</li> 
</ul> 
 
Core Values 
<ul><li>Demonstrate the Company's Core and Growth Values in the performance of all job functions</li> 
</ul> 
 
Qualifications 
 
Education 
<ul><li>Associate degree in Computer Science, Information Technology, or related field preferred</li>
<li>Equivalent combination of education and technical certifications may be considered</li> 
</ul> 
 
Experience 
<ul><li>5+ years of experience in IT support, desktop support, or technical troubleshooting</li>
<li>Experience supporting manufacturing, distribution, or retail environments preferred</li>
<li>Demonstrated experience mentoring or training junior technical staff</li> 
</ul> 
 
Required Technical Skills 
 
Operating Systems: 
<ul><li>Advanced troubleshooting: Microsoft Windows, Apple macOS, Linux</li>
<li>Mobile platforms: iOS, Android</li>
</ul> 
Hardware Support: 
<ul><li>Desktop, laptop, and tablet imaging and troubleshooting</li>
<li>Barcode scanners and operational hardware</li>
<li>Printer systems: Laser, thermal, check, badge printers</li>
<li>Network equipment installation and troubleshooting</li>
</ul> 
Networking &amp; Infrastructure: 
<ul><li>Ethernet, fiber optic, and coaxial cabling (run, terminate, test, troubleshoot)</li>
<li>Wired and wireless network troubleshooting</li>
<li>UPS systems</li>
<li>Data center operations</li>
<li>IoT device support</li>
</ul> 
Systems &amp; Tools: 
<ul><li>IT ticketing systems</li>
<li>ITIL standards and practices</li>
<li>Asset and inventory management systems</li>
<li>Knowledge base and documentation tools</li> 
</ul> 
 
Certifications Preferred 
<ul><li>CompTIA A+</li>
<li>CompTIA Network+</li>
<li>ITIL Foundation</li>
<li>Microsoft 365 Certified: Endpoint Administrator Associate</li>
<li>Apple Certified Support Professional (ACSP)</li> 
</ul> 
 
Skills &amp; Competencies 
<ul><li>Strong problem-solving and analytical skills</li>
<li>Excellent communication and customer service abilities</li>
<li>Ability to mentor and develop junior team members</li>
<li>Project management and organizational skills</li>
<li>Ability to work independently and prioritize multiple tasks</li>
<li>Physical ability to utilize ladders and lifts for equipment access</li>
<li>Professional and cordial interaction with all stakeholders</li> 
</ul> 
 
Core Competencies Aligned to Ashley Values 
 
Successful team members at Ashley consistently demonstrate: 
<ul><li>Integrity &amp; Transparency - Forthright, honest communication and ethical decision-making</li>
<li>Execution Discipline - Relentless follow-through and attention to detail</li>
<li>Hands-On Ownership - Willingness to &quot;get dirty,&quot; inspect work, and solve real problems</li>
<li>Leadership at Every Level - Ability to lead initiatives and influence outcomes regardless of title</li>
<li>Customer &amp; Business Mindset - Focus on delivering what is promised and driving measurable impact</li>
<li>Boundaryless Collaboration - Works for the greater good of the enterprise, not functional silos</li>
<li>Continuous Improvement - Learns the business deeply and improves how work gets done</li> 
</ul> 
 
Physical Requirements 
<ul><li>Ability to lift and move equipment up to 50 pounds</li>
<li>Ability to utilize ladders and lifts to reach network cabling and equipment</li>
<li>Ability to work in various environments including offices, manufacturing floors, warehouses, and data centers</li>
<li>Occasional travel to other Ashley locations as needed</li> 
</ul> 
 
What We Offer 
<ul><li>Competitive compensation package</li>
<li>Comprehensive benefits including health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Professional development and certification opportunities</li>
<li>Collaborative and innovative work environment</li>
<li>Opportunity to support technology operations at a leading global brand</li> 
</ul> 
 
Equal Employment Opportunity Statement 
 
Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Global Services Tech III

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