sales manager

marketing manager

sales associate

finance manager

visual merchandiser

retail manager

Christian Dior

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The Department Manager assists store management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience, human resources management, operations, loss prevention, and maintaining Christian Dior Visual Standards while driving employee engagement. The Department Manager will serve as a Christian Dior Ambassador by promoting the philosophy and values of the brand.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>&bull; Work with management to lead the sales and operations functions for RTW product categories within the store to consistently achieve sales target objectives. &bull; Fully support and align with all key business initiatives and new product launches. &bull; Strong grasp on KPI&rsquo;s and ability to strategize when performance standards are not met. &bull; Implement Action Plans, previously agreed upon with management, to develop sales for a designated product category and client segment. &bull; Work with Management to implement clear objectives to the store team and monitor individual productivity, cross selling, and client development. &bull; Ensure the achievement of business objectives while developing a top client strategy for your department. &bull; Ensure the implementation and development of Be Dior and Dior Stars initiatives. &bull; Control workflow through successful planning and delegation. &bull; Maintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures. &bull; Ensure maintenance of inventory accuracy and set up quantitative targets related to inventory control. &bull; Work with management to conduct monthly coaching/counseling sessions with employees to review performance and provide timely feedback. Oversee annual performance appraisal process for all store employees. &bull; Consistently monitor and follow up on productivity goals for the department. &bull; Work with management to attract, recruit, and retain a high performing team. Build a talent pipeline through networking and competitive shopping.
</div><div><h3 class="jobSectionHeader">Profile
</h3>&bull; 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting. &bull; Sense of initiative and commercial creativity with fashion sensitivity. &bull; Strong knowledge of the luxury industry. &bull; Demonstration of own initiative. &bull; Ability to work varied hours/days, including nights, weekends, and holidays. &bull; Strong interpersonal, communication, organizational and management skills.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHRISTIAN DIOR
 
MAISON
 
</h2><div>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; wrote Christian Dior.
 
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div>

Department Manager RTW – Dubai, Mall of Emirates

Department Manager RTW Dubai Mall

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
As Retail Platforms &amp; Product Manager , you will be responsible for defining, building and continuously evolving dnata's standardised inflight retail technology platform end-to-end, including product strategy, in-house and partner-led development, the platform's data model and integration layer, and overall delivery, ensuring all components work seamlessly together to provide a reliable and scalable solution that supports retail operations across multiple airline customers. The role is based full-time in our Dubai office and will include occasional business travel to international dnata stations.
In this role, you will:
<ul><li>Define and lead the Data, Analytics and Technology Innovation roadmap, partnering with Enterprise Data &amp; Analytics and IT to deliver robust data platforms, automated pipelines, effective data governance, and Master Data Management.
</li><li>Be accountable for the product strategy, roadmap, governance and continuous evolution of the inflight retail technology platform, determining for each component whether it is built in-house, developed by a partner or sourced as an off-the-shelf solution, and driving performance across the resulting portfolio.
</li><li>Define and governs the platform's standardised data model Canonical Data Model (CDM) and integration platform (iPaaS), ensuring all owned applications, partner solutions and airline programme integrations conform to a single, coherent data and integration standard, in coordination with group functions including cyber security, infrastructure and data governance.
</li><li>Lead the design, development and ongoing management of in-house platform components and applications, working across group engineering teams to deliver agreed architecture, security and quality standards.
</li><li>Lead the selection, implementation and governance of third-party technology solutions supporting the inflight retail platform, in line with group procurement, legal and financial requirements.
</li><li>Oversee commercial and product relationships with third-party partners and vendors, ensuring contracts, service levels and product commitments are clearly defined and delivered.
</li><li>Drive end-to-end delivery of platform development and implementation programmes across inhouse, partner and third-party workstreams, managing resources, risks and dependencies to agreed milestones, budgets and quality standards.
</li><li>Ensure all platform components and partner integrations comply with established architecture, integration, security and data governance standards, working closely with Cyber Security, Infrastructure, Data Governance and Finance teams.
</li><li>Actively embody, promote and advocate the organisation's core values in all interactions, decisions and work practices, serving as a role model for ethical behaviour and an inclusive, respectful workplace.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering or a related field.
</li><li>Minimum 8 years of experience in platform, product or programme management roles with accountability for end-to-end delivery.
</li><li>Proven experience managing third party technology vendors, including selection, commercial negotiation and contract management.
</li><li>Experience as a product owner or product manager on a platform or SaaS product.
</li><li>Experience delivering programmes with multiple concurrent workstreams within a corporate governance environment.
</li><li>Expert understanding of enterprise integration concepts, including Application Programming Interfaces (APIs), data exchange and integration middleware, sufficient to engage credibly with architects and development partners on integration design and delivery.
</li><li>Excellent stakeholder management and communication skills.
</li><li>Able to operate across commercial, technical and operational audiences both internally and externally.
</li>Strong programme oversight skills and the ability to maintain clarity across a complex, multi-vendor delivery landscape. 
<li>
</li></ul> 
You will have an edge, if you have:
<ul><li>Formal product management certification (e.g. AIPMM, Pragmatic Institute) or programme/project management qualification.
</li><li>Experience in inflight retail, airline catering, travel retail or a related aviation, hospitality or logistics domain.
</li><li>Experience with ERP integration programmes such as Oracle Fusion or Microsoft Business Central.
</li><li>Experience managing offshore or nearshore development partners.
</li><li>Familiarity with point-of-sale systems, payment processing platforms or crew-facing retail applications.
</li>Exposure to Product Information Management (PIM) systems, financial reconciliation platforms or demand forecasting solutions. 
<li>
</li></ul> 
At dnata, part of Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. So if you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team! 
Recruitment Process and Timeline
dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via our Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers</div>

Retail Platforms & Product Manager, dnata Catering & Retail

Richemont

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
<h2 class="jobSectionHeader">1- REGIONAL CLIENT STRATEGY AND DEVELOPMENT. 
</h2> 
<ul><li>Define and deploy annual VIC and client development objectives per store within the territory, in alignment with HQ targets and Retail Manager direction (retain / upgrade / recruit).
</li></ul><ul><li>Map the regional High-End client landscape &mdash; tier distribution, geographic concentration, cross-door client opportunities &mdash; and set store-specific action plans accordingly.
</li></ul><ul><li>Identify the region's top-priority VIC relationships and personally invest in the highest-potential and most strategic, complementing store-level management.
</li></ul><ul><li>Partner with Couture teams to identify regional Couture prospects; ensure the regional network is equipped and motivated to deliver the Couture selling ceremony at the required standard.
</li></ul><ul><li>Provide strategic guidance on local market dynamics &mdash; competitor activity, cultural calendar, wealth migration &mdash; to support store directors in adapting their client approach.
</li></ul>Support the Head of VIC Relations with C-suite reporting on regional VIC and client development performance, flagging key relationship developments and commercial opportunities. Set a baseline of residents vs. tourists clients per door and define local recruitment target with clear strategy to achieve local clients objectives &amp; development. 
<ul><li>
 </li></ul> 
2- RETAIL SUPPORT, TRAINING AND ORCHESTRATION. 
 
<ul><li>Serve as the primary interface between HQ client development strategy and store-level execution &mdash; cascading priorities, clarifying expectations, and troubleshooting implementation barriers.
</li></ul><ul><li>Design and deliver regional training programmes on VIC service standards, CRM best practices, outreach personalisation; adapt content to local market specificities when necessary with up-to-date training calendar
</li></ul><ul><li>Support stores management in new joiners onboarding on VICs development and service standards.
</li></ul><ul><li>Conduct regular store visits to audit clienteling practices, observe team behaviours, and deliver targeted coaching to store managers and Client Advisors.
</li></ul><ul><li>Identify high-potential talent within the retail network and support their development into future in-store client development roles or couture ambassadors.
</li></ul><ul><li>Coordinate with regional HR and Learning &amp; Development teams to integrate client development competencies into onboarding and performance frameworks.
 
</li>Own the regional A&amp;P budget allocated to VIC and commercial events &mdash; allocating resources across doors, managing forecasts, and reporting on spend vs. return in accordance with the Head of VIC Relations and Client Development. 
<li>
</li></ul> 
3- REGIONAL ANIMATION &amp; CROSS-MARKET ACTIVATIONS. 
 
<ul><li>Propose and orchestrate a regional event calendar &mdash; covering in-store activations, cross-door moments, regional trunk shows, and previews &mdash; ensuring coherence with the HQ animation framework and local relevance, and ensuring a coherent annual planning with local happenings and business needs.
</li></ul><ul><li>Develop flagship regional client experiences that leverage Ala&iuml;a's brand territories.
</li></ul><ul><li>Define guest lists and engagement strategies for international Maison events (fashion shows, re-sees, dinners); manage client logistics in partnership with HQ &amp; Store management
</li></ul><ul><li>Personally host key client moments across the region, embodying the brand&rsquo;s values.
</li></ul>Liaise with local partners to ensure all events are executed to the highest experiential standard. 
<ul><li>
</li></ul> 
4- PARTNERSHIPS, BUSINESS PROVIDERS &amp; CLIENT RECRUITEMENT. 
 
<ul><li>Build and maintain a regional network of strategic business providers &mdash; private offices, luxury concierge services, stylists, cultural institutions, private members' clubs &mdash; capable of introducing qualified new clients to the Maison.
</li></ul><ul><li>Identify and formalise partnership frameworks with relevant regional players, reporting opportunities to the Head of VIC Relations and Client Development for brand-level validation and broader activation.
</li></ul><ul><li>Develop a systematic new client recruitment strategy for the region, including prospecting protocols, referral programmes, and community penetration plans for underserved client segments in line with the Ala&iuml;a codes and aesthetic.
</li></ul>Act as brand ambassador in key market environments &mdash; attending cultural and social events to represent Ala&iuml;a and naturally expand the house's relationship map. 
<ul><li>
 </li></ul> 
5- DATA ANALYSIS &amp; REGIONAL REPORTING. 
 
<ul><li>Consolidate and analyse VIC and High-End client performance data across the regional store network &mdash; spend trends, tier migration, client acquisition costs, and activation ROI.
</li></ul><ul><li>Produce structured reviews for the Head of VIC Relations and Client Development and Local GM-Brand President: monthly performance dashboards, post-activation reviews, and annual strategic assessments.
</li></ul><ul><li>Identify regional patterns and anomalies in client data that signal commercial opportunity or relationship risk, and propose data-driven responses.
</li></ul><ul><li>Oversee CRM hygiene standards across all regional doors, establishing consistent protocols and holding store teams accountable for data quality.
</li></ul>Model budget scenarios and event ROI projections to support resource allocation decisions within the regional A&amp;P envelope. 
<ul><li>
</li></ul> 
CANDIDATE PROFILE
<h3 class="jobSectionHeader">Background
</h3>Minimum 8&ndash;10 years in luxury retail, with a clear trajectory that includes senior in-store roles (store management, department management, or senior client-facing position) &mdash; store experience at a high level is non-negotiable. 
<ul><li>
</li></ul> 
<ul><li>Demonstrated experience in a multi-door, regional, or network-level role within a luxury fashion, jewellery, watches, or lifestyle Maison.
</li></ul><ul><li>Proven ability to influence, coach, and align diverse store teams without direct line management authority.
</li></ul><ul><li>Solid command of CRM systems and regional data consolidation; ability to translate data into actionable strategy.
</li></ul>Prior exposure to budget management and A&amp;P accountability is strongly preferred. 
<ul><li>
</li></ul><h3 class="jobSectionHeader">Skills &amp; Attributes
</h3><ul><li>Strategic clarity combined with operational rigour &mdash; able to think at altitude and execute at ground level with equal precision.
</li></ul><ul><li>Natural leadership presence: inspires confidence in store directors and Client Advisors alike; leads through example, not authority.
</li></ul><ul><li>Deep market intelligence and relationship capital within the territory &mdash; existing networks in luxury, culture, and finance are an asset.
</li></ul><ul><li>Entrepreneurial mindset: proactively identifies opportunities, proposes solutions, and operates with a high degree of autonomy.
</li></ul><ul><li>Exceptional written and verbal communication; fluency in English &amp; Arabic required.
</li></ul><ul><li>Aesthetic alignment with the Ala&iuml;a universe &mdash; a genuine understanding of and connection to the house's philosophy of the body, craftsmanship, and cultural rootedness.
</li></ul><ul><li>Ability to travel to different markets in the region is necessary.
</li></ul>#Richemont #WeCraftTheFuture</div>

Regional VIC & Client Development Manager

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. 
 
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. 
 
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
Our Boutique Manager is the ambassador of the Maison and the guardian of its heritage, savoir-faire and standards of excellence. They lead the boutique as a business owner, with client development at the heart of the role: building, enriching and activating a high-value client database, cultivating enduring relationships with High Jewelry clients and VICs (Very Important Clients), and elevating every interaction into a memorable Maison experience. They achieve ambitious sales targets across High Jewelry, Fine Jewelry and Bridal, develop and inspire a team of client advisors, and ensure impeccable adherence to the Maison's guidelines, ceremonies and boutique processes.<h5 class="jobSectionHeader">
Key Responsibilities</h5>
Client Development &amp; Database Building<ul><li>Own the boutique's client development strategy: define and drive an annual clienteling plan with clear objectives for new client recruitment, retention, reactivation and upselling across all product pillars.</li><li>Build and continuously enrich the client database: ensure systematic, qualitative data capture at every touchpoint (profile, preferences, important dates, gifting occasions, purchase history, lifestyle) and maintain the highest standards of data accuracy and confidentiality.</li><li>Segment and activate the database: analyse the client portfolio (VIC / VIP / prospects / sleeping clients) and orchestrate personalised outreach cadences, one-to-one appointments, private viewings and follow-up rituals for each segment.</li><li>Personally manage and grow a portfolio of top-tier clients and High Jewelry prospects, acting as their trusted advisor for significant acquisitions, commissions and special orders.</li><li>Proactively prospect new high-net-worth clients through networking, referrals, partnerships (hospitality, private banking, art and lifestyle circles) and local community presence, converting them into loyal Maison clients.</li><li>Lead the boutique's participation in client events, High Jewelry presentations, trunk shows and Maison activations &ndash; from target guest lists drawn from the database to post-event follow-up and conversion tracking.</li><li>Set individual clienteling objectives for each client advisor (data capture rate, appointments, reactivations, retention) and review performance in weekly one-to-ones.</li></ul>
Drive the Business<ul><li>Lead by example and embody the Maison's values, heritage and philosophy in every interaction with clients and team members.</li><li>Define, execute and monitor the boutique action plan to achieve sales targets and KPIs, with particular attention to sales mix across High Jewelry, Collections, Classic and Bridal.</li><li>Monitor key clienteling KPIs &ndash; retention rate, repurchase rate, average transaction value, VIC contribution, data capture quality &ndash; and take corrective action.</li><li>Stay ahead of High Jewelry market trends, competitor activity and local client dynamics, sharing structured feedback with the back-office and merchandising teams.</li><li>Think omnichannel by leveraging every point of contact &ndash; boutique, distance selling, digital clienteling tools and e-commerce &ndash; to serve clients wherever they are.</li></ul>
Team Leadership &amp; Development<ul><li>Provide the team with a clear vision of the boutique's ambition and the central role of client development in achieving it.</li><li>Identify, recruit, develop and retain talents with strong clienteling instincts and genuine passion for jewelry, gemology and craftsmanship.</li><li>Coach client advisors on the art of clienteling: discovery, storytelling around the Maison's creations, handling of precious pieces, negotiation and long-term relationship building.</li><li>Create a positive environment built on trust, respect and fairness, and represent the team's voice with leadership and HR.</li><li>Promote a growth mindset through the Group's learning platforms, and ensure development plans and performance improvement plans are discussed and documented transparently.</li></ul>
Client Experience<ul><li>Guarantee a flawless, warm and highly personalised Maison experience for every visitor, in line with the Maison's ceremony of sale and hospitality standards.</li><li>Champion the clienteling approach and tools across the team, with a focus on VICs &ndash; leveraging client data to anticipate needs, personalise gestures and create surprise-and-delight moments.</li><li>Recruit new clients and convert them into loyal advocates of the Maison through excellence of experience, consistent follow-up and genuine relationship building.</li><li>Handle sensitive client situations, special orders, bespoke requests and after-sales care with discretion and the highest service standards.</li></ul>
Operational Excellence<ul><li>Ensure all sales, security and operational policies and procedures are followed, with the rigour required for high-value inventory (stock counts, handling of precious pieces, certificates and documentation).</li><li>Ensure e-commerce and distance-selling orders are prepared within SLAs with no pending fulfilment actions.</li><li>Leverage available technology (clienteling app, CRM, OMS, Business WhatsApp) to support client development in and outside the boutique, and ensure the team is fully trained on these tools.</li><li>Maintain impeccable visual merchandising per the Maison's guidelines, ensuring displays honour the creations and support the sales strategy.</li><li>Ensure full compliance with legal, safety, security, retail operations and HR guidelines (including KYC/AML requirements applicable to high-value transactions), escalating any concern promptly.</li><li>Plan floor coverage using traffic history and appointment scheduling to guarantee availability for booked client appointments and walk-ins alike.</li></ul>
What you&rsquo;ll need to succeed
<ul><li>Proven Boutique Manager experience within the luxury jewellery or watches industry, with an established network and client database in the UAE luxury market.</li><li>
Strong clienteling and CRM expertise, with a proven track record of building, developing and leveraging a high-value client database within the UAE market.</li><li>
Commercially driven, with the ability to analyse business performance, achieve ambitious sales targets and inspire a high-performing team.</li><li>
An engaging and relationship-focused leader, confident in building lasting relationships with VIP and High Jewelry clients while coaching teams to deliver the Maison's standards of excellence.</li></ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Boutique Manager - De Beers, Dubai

Hermès

<div>
 
 JOB TITLE:
 
 
 LEARNING &amp; DEVELOPMENT MANAGER
 
 
 
 
 REPORTS TO:
 
 HR DIRECTOR
 
 
 
 LOCATION:
 
 DUBAI HEAD OFFICE
 
 
 
 ORGANISATION UNIT:
 
 HUMAN RESOURCES
 
 
 
 SCOPE OF JOB:
 
 
 
 Assume responsibility for setting the Learning &amp; Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.
 
 
 The L&amp;D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development to reinforce this community with aligned training. Collaborate with the HRBP community to identify and support with the development of key talent.
 
 
 
 DIRECT REPORTS:
 
 2 (Retail training Manager, L&amp;D Executive)
 
 
 
 Responsibilities
 
 
 
 
 VISION / STRATEGIC THINKING
 
 
 
 <ul>
 <li>
 Define and implement the regional L&amp;D strategy aligned with HR Director, the regional B+2 business goals and the Herm&egrave;s group learning vision.
 </li>
 <li>
 Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
 </li>
 <li>
 Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
 </li>
 <li>
 Monitor trends in the industry and region to highlight best practices to develop the learning offer.
 </li>
 <li>
 Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Herm&egrave;s Group processes and regional talent objectives.
 
 
 </li>
 </ul>
 
 HEAD OFFICE &amp; MANAGEMENT DEVELOPMENT
 
 
 
 <ul>
 <li>
 Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
 </li>
 <li>
 Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
 </li>
 <li>
 Design and deliver key talent development programmes including:
 
 
 </li>
 </ul>
 Management Development Programmes
 
 
 UAE National specific development paths
 
 
 High potential and leadership development initiatives across the region.
 
 
 <ul>
 <li>
 Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans to build strength across the HME team.
 </li>
 <li>
 Oversee the Retail Training Manager to ensure consistent, high-quality learning delivery across the store in the Middle East.
 
 
 </li>
 </ul>
 
 MEASURE LEARNING IMPACT
 
 
 
 <ul>
 <li>
 Evaluate training effectiveness and continuously improve learning content and delivery methods.
 </li>
 <li>
 Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
 </li>
 <li>
 Manage L&amp;D performance against key metrics to track the department&rsquo;s commercial impact.
 </li>
 <li>
 Proactively manage the L&amp;D department budget.
 
 
 </li>
 </ul>
 
 TEAM DEVELOPMENT
 
 
 
 <ul>
 <li>
 Lead and develop the L&amp;D team to ensure all members are able to perform and deliver at their best.
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Develop and launch key Learning &amp; Development programmes for HME that align with the regional HR and Commercial strategy.
 </li>
 <li>
 Able to act as the key referent for all L&amp;D support and partner with varied stakeholders.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic environment.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Highly organised with a strong retail (or similar industry) understanding.
 </li>
 <li>
 Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning &amp; Development preferably within retail or a similar client orientated industry.
 </li>
 <li>
 Proven experience of building and managing talent programmes.
 </li>
 <li>
 Strong understanding of learning frameworks and employee development.
 </li>
 <li>
 Excellent communication and facilitation skills.
 </li>
 <li>
 Excellent strategic thinking, communication, and interpersonal skills.
 </li>
 <li>
 Proficiency in HR software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 This job description is intended to outline the primary duties, responsibilities, and qualifications for the role. It is not an exhaustive list of all tasks or responsibilities. As business needs evolve, job duties may change and employees may be required to take on additional responsibilities or participate in new projects consistent with the nature and level of the position. Flexibility, adaptability, and willingness to support the broader objectives of the organization are expected as part of this role.
 
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Learning & Development Manager

Coccinelle

ABOUT COCCINELLEAt Coccinelle, we bring the authentic European supermarket experience to the United Arab Emirates, offering carefully selected premium products, exceptional freshness, and outstanding customer service. As the exclusive representative of the Coccinelle brand in the UAE, we combine European retail standards with local excellence to deliver a unique shopping experience built on quality, freshness, and professionalism.ROLE PURPOSEAs a Store Manager, you will be responsible for leading the overall supermarket operations, ensuring exceptional customer service, maximising sales and profitability, maintaining operational excellence, and driving team performance. You will oversee all store functions including sales, customer experience, inventory management, merchandising, food safety, financial performance, and staff development while ensuring compliance with company policies and European retail standards.KEY RESPONSIBILITIESPerform any additional duties assigned by senior management.Manage store budgets, operating expenses, and cost control initiatives.Lead periodic stock takes, inventory audits, and operational inspections.Maintain a clean, organized, safe, and welcoming shopping environment.Prepare daily, weekly, and monthly operational and management reports.Foster a positive, professional, and high-performance work environment.Ensure FIFO and FEFO stock rotation procedures are consistently followed.Ensure pricing accuracy and promotional compliance throughout the store.Monitor operational risks and implement corrective actions where necessary.Ensure accurate cash management, banking procedures, and POS operations.Ensure compliance with food safety, hygiene, sanitation, and health regulations.Ensure proper staffing levels, workforce planning, and efficient shift scheduling.Ensure accurate stock management, inventory control, and shrinkage prevention.Coordinate promotional campaigns, seasonal activities, and new product launches.Ensure products are properly displayed, priced, labeled, and replenished at all times.Supervise receiving operations to ensure accuracy of deliveries and documentation.Coordinate with suppliers, contractors, and external service providers when required.Analyze sales reports, inventory reports, labor costs, and operational performance data.Conduct regular employee performance evaluations and implement development plans.Address customer concerns, complaints, and service recovery professionally and promptly.Monitor waste levels and implement initiatives to reduce losses, damages, and expired products.Monitor daily sales performance and implement action plans to achieve business objectives.Recruit, train, coach, motivate, and develop store employees and department supervisors.Maintain excellent visual merchandising standards throughout all supermarket departments.cAchieve sales, profitability, productivity, and operational KPIs established by management.Monitor inventory levels to ensure product availability while minimizing overstock and stock shortages.Work closely with finance regarding sales reconciliation, cash handling, and store financial controls.Promote a culture of accountability, teamwork, continuous improvement, and operational excellence.Ensure confidentiality of company information, financial data, customer information, and operational reports.Ensure compliance with company policies, operational procedures, and UAE regulatory requirements.Coordinate with purchasing, warehouse, and inventory teams regarding replenishment requirements.Support company expansion initiatives, operational improvement projects, and business development activities.Lead the overall daily operations of the supermarket to ensure smooth, efficient, and profitable business performance.Collaborate with HR regarding recruitment, onboarding, attendance, disciplinary matters, and employee engagement.Deliver an outstanding customer shopping experience by maintaining the highest standards of service and store presentation.QUALIFICATIONSExcellent communication and interpersonal skills.Strong Microsoft Excel and Microsoft Office skills.Strong financial management and budgeting skills.Strong commercial awareness and business acumen.Ability to communicate fluently in English is required.Excellent problem-solving and conflict resolution skills.Professional appearance, attitude, and leadership presence.Arabic language skills or additional languages are an advantage.Strong understanding of food safety, hygiene, and quality standards.Ability to manage multiple priorities in a fast-paced retail environment.Knowledge of inventory control, stock management, and loss prevention.Experience with ERP systems, POS systems, and retail management software.Good understanding of inventory management, merchandising, and retail operations.Minimum 5&ndash;8 years of experience in supermarket, hypermarket, premium retail, or FMCG operations.Bachelor's Degree in Business Administration, Retail Management, Commerce, or a related field is preferred.Excellent analytical, organizational, and decision-making abilities.Proven ability to achieve sales targets and operational KPIs.Experience in premium supermarkets, European retail brands, luxury grocery stores, or international retail chains is highly preferred.Minimum 3 years of experience in a Store Manager or Assistant Store Manager role.Strong leadership and people management skills.WORK CONDITIONSRequires standing and walking throughout the store for extended periods.Rotational shifts, weekends, and public holiday work are required based on business needs.Daily use of ERP systems, POS systems, Microsoft Office applications, and operational reporting tools.Responsible for ensuring a safe, compliant, customer-focused, and commercially successful store environment.Frequent coordination with finance, purchasing, warehouse, HR, suppliers, quality assurance, and senior management.May require extended working hours during peak trading periods, promotions, audits, inventory counts, and seasonal campaigns.Full-time position based in Dubai, United Arab Emirates.Supermarket-based leadership role with daily interaction across all operational departments.WHAT WE OFFERCompetitive compensation and benefits package.Professional, supportive, and collaborative work culture.Continuous learning and leadership development opportunities.Exposure to premium European supermarket operations and international retail standards.Opportunity to grow within a dynamic and expanding premium supermarket organization.Pay: AED7,000.00 - AED9,000.00 per monthWork Location: In person

Supermarket Manager

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