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retail manager

TVS Electronics

<div>
 
 Key Account Manager &ndash; Retail
 
 
 
 Location:
 
 Mumbai
 
 
 
 Experience:
 
 5&ndash;10+ years
 
 
 
 Industry:
 
 Retail Technology / POS / AIDC Solutions
 
 
 
 About the Role
 
 
 
 TVS Electronics is seeking a
 
 dynamic and results-driven Key Account Manager
 
 to manage and grow strategic retail accounts. The role focuses on
 
 POS hardware, AIDC solutions, and Retail Software ISVs
 
 , ensuring long-term engagement with large enterprise customers in Retail and QSR segments.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own and drive
 
 B2B sales
 
 for TVS Electronics&rsquo; retail solutions.
 </li>
 <li>
 Manage and grow
 
 key accounts
 
 in Retail and Quick Service Restaurant (QSR) segments.
 </li>
 <li>
 Build and maintain strong
 
 relationships with decision-makers
 
 in enterprise accounts.
 </li>
 <li>
 Identify new business opportunities and expand revenue within existing accounts.
 </li>
 <li>
 Lead
 
 sales presentations, product demonstrations, and negotiations
 
 .
 </li>
 <li>
 Collaborate with cross-functional teams (Pre-Sales, Operations, Support) to ensure successful implementation and customer satisfaction.
 </li>
 <li>
 Track sales performance, pipeline, and forecasts; report to management regularly.
 </li>
 </ul>
 
 
 Desired Profile
 
 
 <ul>
 <li>
 
 5&ndash;10+ years
 
 of experience in B2B sales, preferably in
 
 POS hardware, AIDC solutions, or Retail Software ISVs
 
 .
 </li>
 <li>
 Strong
 
 network in the retail ecosystem
 
 , including decision-makers in Retail &amp; QSR.
 </li>
 <li>
 Proven ability to
 
 handle key accounts
 
 and drive long-term customer engagement.
 </li>
 <li>
 Excellent
 
 communication, negotiation, and presentation skills
 
 .
 </li>
 <li>
 Self-motivated, result-oriented, and capable of working independently and within a team.
 </li>
 <li>
 Understanding of
 
 retail technology trends
 
 , POS hardware, and software solutions is a plus.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business
 
 , Commerce, Electronics, IT, or related field
 
 . MBA is a plus.
 </li>
 </ul>
 
 
</div>

Key Account Manager Retail

Hermès

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Store Leadership &amp; Operations
 </li>
 <li>
 Support the Store Manager in overall store management including sales, customer service, operations, product, and team performance.
 </li>
 <li>
 Ensure daily operations are executed according to brand standards: stock management, security, grooming, CRM, after-sales service, and store maintenance.
 </li>
 <li>
 Lead by example on the sales floor to ensure smooth day-to-day operations and support team members as needed.
 </li>
 <li>
 Act as Store-In-Charge when the Store Manager is absent.
 </li>
 <li>
 Sales Performance &amp; Customer Service
 </li>
 <li>
 Drive individual and team sales performance to achieve or exceed targets.
 </li>
 <li>
 Coach and motivate the sales team to deliver an exceptional, personalized customer experience.
 </li>
 <li>
 Lead and implement initiatives to grow and retain a strong client base, including developing VIP clients and acquiring new customers.
 </li>
 <li>
 Support and encourage clienteling initiatives and CRM activities across the team.
 </li>
 <li>
 Stay informed of market trends and provide relevant insights and buying feedback to the Store Manager.
 </li>
 <li>
 Monitor product sell-through to optimize inventory performance and seasonal sell-out (as per FIFO)
 </li>
 <li>
 People Development &amp; Team Management
 </li>
 <li>
 Supervise, coach, and mentor sales staff through regular performance feedback, goal setting, and on-the-job development.
 </li>
 <li>
 Conduct regular floor observations, coaching sessions, and morning briefings.
 </li>
 <li>
 Foster a strong team spirit based on trust, mutual respect, discipline, and brand values.
 </li>
 <li>
 Ensure the team receives regular training in customer service, product knowledge, and selling techniques.
 </li>
 <li>
 Assist in organizing team activities and maintaining team morale, create a positive work environment.
 </li>
 <li>
 Handle basic disciplinary issues and escalate to the Store Manager or HR when necessary.
 
 
 </li>
 </ul>
 
 Requirements &amp; Competencies:
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of relevant management experience in luxury retail, fashion, or similar customer-facing industry.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Passionate about fashion, craftsmanship, and luxury service.
 </li>
 <li>
 Strong leadership, interpersonal, and communication skills.
 </li>
 <li>
 High level of professionalism, integrity, and discretion.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Flexibility to work retail hours, including weekends and public holidays.
 </li>
 </ul>
</div>

Assistant Store Manager

Adani Enterprises Limited

<div>
 
 
 Key Responsibility Areas (KRAs):
 
 
 
 
 
 
 
 1. Same Store Growth Strategy
 
 
 <ul>
 <li>
 Analyze historical sales data to identify growth opportunities within existing stores.
 </li>
 <li>
 Develop and implement initiatives to increase average transaction value and conversion rates.
 </li>
 <li>
 Collaborate with concessionaires to optimize product assortment and pricing.
 </li>
 </ul>
 
 
 2. Performance Monitoring &amp; Reporting
 
 
 <ul>
 <li>
 Track daily, weekly, and monthly store-level performance metrics.
 </li>
 <li>
 Prepare dashboards and reports for internal reviews and concessionaire meetings.
 </li>
 <li>
 Identify underperforming stores and recommend corrective actions.
 </li>
 </ul>
 
 
 3. Customer Experience Enhancement
 
 
 <ul>
 <li>
 Conduct regular store audits to ensure compliance with service standards.
 </li>
 <li>
 Implement feedback mechanisms and mystery shopping programs.
 </li>
 <li>
 Work with brands to improve visual merchandising and store layout.
 </li>
 </ul>
 
 
 4. Stakeholder Engagement
 
 
 <ul>
 <li>
 Coordinate with concessionaires to align on growth targets and promotional plans.
 </li>
 <li>
 Support onboarding and training of store staff for new initiatives.
 </li>
 <li>
 Liaise with airport operations and security for smooth functioning of retail outlets.
 </li>
 </ul>
 
 
 5. Digital &amp; Loyalty Integration
 
 
 <ul>
 <li>
 Promote adoption of digital invoicing and loyalty programs to boost repeat purchases.
 </li>
 <li>
 Monitor penetration and redemption rates of loyalty initiatives.
 </li>
 </ul>
 
 
 6. Inventory &amp; Merchandising
 
 
 <ul>
 <li>
 Conduct periodic inventory checks and provide feedback for replenishment planning.
 </li>
 <li>
 Ensure optimal stock levels and reduce instances of stock outs or overstocking.
 </li>
 </ul>
 
 
 7. Compliance &amp; Standards
 
 
 <ul>
 <li>
 Ensure all retail operations comply with airport regulations and brand guidelines.
 </li>
 <li>
 Support audits related to safety, hygiene, and commercial agreements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Retail Management, or related field.
 </li>
 <li>
 4&ndash;8 years of experience in retail operations, preferably in Retail Companies, Airports, Malls or high-footfall environments.
 </li>
 <li>
 Strong analytical, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

Deputy Manager - Retail

<div>
 
 Job Description
 
 
 
 DEPARTMENT MANAGER
 
 
 WHAT YOU&rsquo;LL DO As a Department Manager, you&rsquo;ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you&rsquo;ll create an environment where everyone can thrive. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 You will:
 
 
 &rarr; Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
 
 
 &rarr; Take responsibility for your store and department&rsquo;s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
 
 
 &rarr; Manage team planning, scheduling, and ensure seamless opening and closing routines.
 
 
 &rarr; Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
 
 
 &rarr; Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 Who You&rsquo;ll Work With
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 Who You Are
 
 
 
 We are looking for people with&hellip;
 
 
 &rarr; Experience in retail management and operations.
 
 
 &rarr; Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
 
 
 &rarr; Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
 
 
 And people who are&hellip;
 
 
 &rarr; Strong and confident leaders who inspire, coach, and develop their teams with integrity.
 
 
 &rarr; Thriving in collaborative, dynamic environments, with a solution-focused mindset.
 
 
 &rarr; Motivated to create great customers experiences while promoting and selling our products.
 
 
 &rarr; A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
 
 
 &rarr; Effective communicators, creative, and curious.
 
 
 &rarr; Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.
 
 
 
 Who We Are
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 <ul>
 <li>
 We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 </li>
 <li>
 We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 </li>
 <li>
 We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 </li>
 <li>
 You will have access to a large global talent community, where career growth and aspirations have no limits.
 </li>
 <li>
 We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 </li>
 <li>
 You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 </li>
 <li>
 We offer 5 days of working in a week to have great work life balance.
 
 
 
 </li>
 </ul>
 JOIN US
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 <ul>
 <li>
 We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 This position will be for Pune and Mumbai both.
</div>

Department Manager

airtel

<div>
 
 
 
 About the Role
 
 
 
 
 D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/ She maximizes extraction while providing quality service to customers. Both Retail teams &amp; Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make Airtel the preferred Service provider as well as ensure successful In-store operations.
 
 
 
 
 
 
 Strategic Store Rollouts-
 
 Ensuring all store deployment processes are completed in time for launch of stores (staffing/ inventory/ IT)
 
 
 
 Store Operations/ Compliance/ Profitability:
 
 
 <ul>
 <li>
 Ensure &amp; Own compliance with all defined SOPs
 </li>
 <li>
 Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
 </li>
 <li>
 Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
 </li>
 <li>
 Monitor all competitor activities and share recommendations for response
 </li>
 <li>
 Ensure escalations are handled within the stated TAT
 </li>
 <li>
 Is responsible to drive and achieve stores profitability through delivery of agreed revenue &amp; cost plan
 </li>
 <li>
 To ensure deployment of agreed programs across all stores
 </li>
 </ul>
 
 
 
 
 
 Broadband Operations:
 
 
 <ul>
 <li>
 Enhance acquisition quality
 </li>
 <li>
 Drive growth in contribution from higher rental plans
 </li>
 <li>
 Mark territories for TSMs and drive productivity growth.
 </li>
 <li>
 Increase the Tag utilization in Low Utilized NEs and buildings.
 </li>
 <li>
 Working closely with Channel Partners and TSMs to support closure of leads
 </li>
 <li>
 Drive engagement with residential societies (RWAs) to make Airtel the preferred
 </li>
 <li>
 service provider
 </li>
 </ul>
 
 
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Provide best in class services to customers while keeping Detractor Index in check.
 </li>
 <li>
 Ensure total compliance of CE guidelines &amp; processes
 </li>
 <li>
 Ensure Circle support to manage exceptional escalations, if required
 </li>
 </ul>
 
 
 
 
 
 People development &amp; Team management:
 
 
 <ul>
 <li>
 Ensure seamless supply of quality manpower at the stores &amp; field
 </li>
 <li>
 Control TSMs &amp; SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper on boarding process.
 </li>
 </ul>
 
 
 
 
 
 
 Experience &amp; Skills Required
 
 
 
 <ul>
 <li>
 Results orientation
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Consultative Selling skills
 </li>
 <li>
 Collaboration skills
 </li>
 <li>
 Team management
 </li>
 </ul>
</div>

Area Manager - Direct To Customer

ORRA Fine Jewellery

<div>
 CTC: As per the industry + incentives + Perks
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Attend to customer requirements with a focus on driving sales conversion and delivering excellent customer experiences.
 </li>
 <li>
 Inform customers about new designs, schemes, and offers to promote sales and customer engagement.
 </li>
 <li>
 Support local area activities in collaboration with the Relationship Executive.
 </li>
 <li>
 Assist with the try-at-home scheme based on instructions from the Store Manager.
 </li>
 <li>
 Follow up with potential customers and visit them to close sales.
 </li>
 <li>
 Develop and maintain strong customer relationships.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Minimum 2 years of relevant experience in retail sales.
 </li>
 <li>
 Strong customer service and interpersonal skills.
 </li>
 <li>
 Proven track record of meeting sales targets.
 </li>
 <li>
 Detail-oriented and organized.
 </li>
 <li>
 Ability to work well in a team.
 </li>
 <li>
 Flexible availability, including weekendsandholidays.
 
 
 </li>
 </ul>
 This job is provided by Shine.com
</div>

Urgent Hiring - Counter Sales

The Sleep Company

<div>
 
 
 About The Sleep Company
 
 
 
 We are India&rsquo;s fastest-growing comfort-tech brand, redefining the science of sleep through innovation, design, and deep consumer understanding. We aim to build a world&rsquo;s best comfort tech brand by solving real problems with science backed comfort. Every team member is empowered to think big, act fast, and build boldly.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a passionate, fast-thinking, insight-obsessed CMI Manager to join our marketing team. This is not a traditional insights role &mdash; you&rsquo;ll be expected to dig deep into our rich first-party data, decode consumer behaviour, and power marketing and product decisions with razor-sharp insights. You will also play a pivotal role in tracking brand health, guiding new product launches, and being the voice of the consumer across the organisation.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &middot; Own the consumer insight&rsquo;s function &mdash; proactively identify key behavioural shifts and unmet needs across categories.
 
 
 &middot; Be the consumer voice in every room &mdash; from product brainstorms to GTM reviews to strategic offsites.
 
 
 &middot; Design and manage brand health tracking to measure awareness, consideration, and equity across cohorts and geographies.
 
 
 &middot; Lead insight generation for new product development &mdash; from opportunity mapping to concept testing to post-launch learning.
 
 
 &middot; Set up systems for continuous insight mining from first-party data sources &mdash; NPS, reviews, D2C chats, customer calls, retail interactions, etc.
 
 
 &middot; Work closely with performance marketing, D2C, retail, and category teams to translate consumer data into actionable interventions.
 
 
 &middot; Drive qualitative &amp; quantitative research projects with partners or in-house to answer business-critical questions.
 
 
 &middot; Deep dive into competitor strategies, market trends, and cultural cues to sharpen TSC&rsquo;s strategic thinking.
 
 
 &middot; Build compelling consumer stories and decks that inspire action across creative, digital, CX, and product teams.
 
 
 
 
 
 
 Who You Are
 
 
 
 &middot; 4&ndash;8 years of experience in CMI, research, analytics.
 
 
 &middot; Strong grounding in qualitative and quantitative methods &mdash; not just executing but asking the right questions.
 
 
 &middot; Experience with brand tracking, concept testing, etc is a strong plus.
 
 
 &middot; Design and lead custom insight studies using first-party data &mdash; mining NPS feedback, reviews, CRM, chat transcripts, call logs, and retail inputs to uncover actionable consumer truths and build a continuous listening system
 
 
 &middot; Comfortable working on fast-paced product innovation and iterative feedback loops.
 
 
 &middot; Highly agile and entrepreneurial &mdash; thrives in fast-paced environments with minimal hand-holding.
 
 
 &middot; A storyteller and strategic thinker, who can make data speak to creative and business teams alike.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 &middot; Be part of a rocket-ship brand that&rsquo;s transforming how India sleeps.
 
 
 &middot; Work with cross-functional teams and top leadership to make real business impact.
 
 
 &middot; Own your space. Build your own playbook. Grow with the company.
 
</div>

Consumer Market Insight Manager

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