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retail operations manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172101
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
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 The Retail Operations Manager is responsible for driving strategic retail initiatives and optimizing operational productivity to achieve outstanding revenue growth and exceptional customer service. The role entails providing leadership and guidance to showroom managers and overseeing the commercial development of the business by maintaining high professional retail standards across all showrooms. A strong focus is placed on maximizing sales and profitability, ensuring operational standards, managing people performance, leveraging market intelligence, controlling inventory, ensuring effective visual merchandising, optimizing store space, planning promotions, and facilitating store openings and closures. This position demands a blend of strategic oversight, people management, and execution of retail operations to realize both sales objectives and customer satisfaction.
 
 
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 What You Will Do:
 
 
 
 Sales &amp; Profitability
 
 
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 Maximize sales productivity by driving KPIs such as Sales per Square Foot, Average Transaction Value (ATV), Conversion Rate, and Upselling.
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 Analyze strengths and weaknesses per store using financial Profit &amp; Loss reports and provide corrective action plans.
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 Deploy sales budgets with showrooms on a monthly basis and manage controllable operating costs within budgetary guidelines.
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 Ensure showroom managers conduct effective communication sessions regarding sales targets and performance.
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 Identify internal and external commercial opportunities within each showroom.
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 Guide showroom managers on effective staff deployment on shop floors.
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 Monitor and manage rosters, leaves, and store rotations to maximize store and staff productivity.
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 Provide support with accurate replenishment plans and monitor stock allocator executions.
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 Drive brand performance on a monthly basis in each location.
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 Propose incentive schemes for frontline teams to motivate and boost sales.
 
 
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 Retail &amp; Operational Standards
 
 
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 Inculcate a culture of customer centricity within frontline and reporting teams.
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 Ensure all stores exceed service levels expected by customers and enhance shopping experience.
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 Implement and manage DSES Service Standards, aiming for consistently high scores across stores.
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 Manage customer escalations ensuring customer satisfaction.
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 Ensure adherence to brand visual merchandising standards across showrooms.
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 Manage store operations, backend retail administration, and SOPs for operational efficiency.
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 Ensure data capture and e-receipts targets are met at retail level.
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 Ensure health and safety regulations are followed by showroom managers.
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 Monitor housekeeping standards to maintain professional store image.
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 Ensure stores submit petty cash statements and maintain a monthly maintenance tracker.
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 Coordinate with FM corporate teams for repair and maintenance works.
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 Plan and schedule regular R&amp;M jobs for store visits to complete pending repairs.
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 Formulate and implement strategies for optimizing sales and customer service through initiatives like staff uniforms, in-store music, and fragrances.
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 Ensure strict adherence to SOPs for audit reports.
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 Conduct quarterly retail operations checks.
 
 
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 People &amp; Performance Management
 
 
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 Develop retail skills within the team by direction, coaching, and support to achieve targets.
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 Motivate and inspire collaborative, high-performing teams.
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 Optimize MPC planning for sales and operational efficiency within the budget.
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 Collaborate with HRBP for selection and recruitment of diverse talent.
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 Identify training needs and plan annual training calendar in coordination with L&amp;D, HRBP, and BMs.
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 Ensure selling, customer service, and brand trainings are conducted regularly.
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 Manage frontline team performance with mentoring and coaching for commercial understanding.
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 Ensure showroom managers understand their performance and accountabilities.
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 Conduct regular meetings and coaching to enhance team performance.
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 Share and seek feedback from teams for growth plans and management expectations.
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 Plan team activities to boost motivation and teamwork.
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 Formulate a succession plan with management for talent pipeline.
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 Conduct regular performance management of store teams.
 
 
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 Market Intelligence &amp; Communication
 
 
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 Provide management with market insight on competition, sales, footprint, and expansions.
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 Liaise with brand managers for implementation of brand strategies at showrooms.
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 Ensure relevant management information is communicated to regional showroom managers.
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 Conduct operational meetings and showroom visits monthly.
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 Ensure showroom managers conduct regular communication meetings with their teams.
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 Coordinate with marketing, finance, logistics, store development, and services for effective operations.
 
 
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 Stock Management &amp; Inventory Control
 
 
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 Monitor and control store inventory ensuring regular brand inventories.
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 Maximize stock replenishments through proactive showroom and brand manager relationships.
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 Display and highlight slow-moving stocks and manage stock security SOPs.
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 Ensure zero pilferage in annual inventory audits and control shop floor ageing stocks.
 
 
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 Visual Merchandising
 
 
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 Oversee and ensure implementation of brand visual merchandising standards.
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 Implement visual graphics and key merchandise highlights for incremental sales.
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 Monitor seasonal VM plans with budget control.
 
 
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 Store Space Optimization
 
 
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 Agree on brand mix and space allocation within showrooms to maximize ROI.
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 Plan space optimization using brand contribution and retail density reports.
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 Review store layouts to maximize sales.
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 Provide guidance and support during setup and merchandising of new showrooms.
 
 
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 Retail Store Promotions
 
 
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 Plan retail marketing calendar and seasonal promotions with marketing team.
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 Manage annual sale events with marketing and BM teams.
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 Ensure promotions and campaigns are implemented across all locations.
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 Ensure store teams understand promotion mechanics.
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 Secure ED permits for promotional rollout.
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 Partner with banks, government bodies, and companies for promotions.
 
 
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 Retail Store Opening, New Projects and Closures
 
 
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 Prepare IAN documents for Capex approval and ensure timely completion of store projects.
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 Liaise with related teams for store openings and closures.
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 Monitor project expenses to stay within Capex budget.
 
 
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 Additional Projects
 
 
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 Manage additional projects such as mega sales, concession store management, CRM implementation, and brand displays according to standards.
 
 
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 Required Skills To Be Successful:
 
 
 
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 Leadership and team management skills with ability to inspire performance.
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 Strategic planning and execution capabilities in retail operations.
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 Strong communication and interpersonal skills for effective stakeholder management.
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 Proficiency in data analysis and use of KPIs for driving sales and performance.
 
 
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 What Qualifies You For The Role:
 
 
 
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 Bachelor's degree in Business Administration, Retail Management, or a related field.
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 Minimum of 5-7 years of experience in retail operations management with experience in team leadership.
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 Proven track record of achieving sales objectives and optimizing operational efficiency in a retail setting.
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 Strong analytical and strategic planning skills with proficiency in financial performance management.
 
 
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 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

<div>
 
 
 About GMG
 
 
 
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG&rsquo;s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world&rsquo;s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a dynamic and results-driven
 
 Area Manager - Sports
 
 to oversee multiple retail outlets within the assigned area. The role holder will be responsible for ensuring maximum sales, profitability, operational excellence, and customer satisfaction, while maintaining brand standards across all stores.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage retail outlets to drive sales, profitability, and business growth.
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 Deliver exceptional customer experience through effective stock management, visual merchandising, and store operations.
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 Drive commercial KPIs (Conversion, UPT, AVB, Traffic) to maximize performance.
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 Monitor market trends, trading patterns, and competitor activity to identify growth opportunities.
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 Optimize resource deployment while controlling costs within budgets.
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 Ensure timely execution of promotions, stock replenishment, and inventory control.
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 Oversee staffing levels, training, and performance to build motivated, high-performing teams.
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 Maintain compliance with company policies, employment laws, and health &amp; safety standards.
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 Supervise new store openings, re-fits, and ensure smooth execution within set timelines.
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 Provide regular product feedback and insights to senior management and buying teams.
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 </ul>
 
 
 
 
 
 Qualifications :
 
 
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 Bachelor&rsquo;s degree in any discipline.
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 </ul>
 
 
 
 
 
 Experience
 
 
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 5&ndash;8 years of relevant experience, with at least 4 years in a supervisory role in retail operations
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 Technical &amp; Industry Skills
 
 
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 Strong industry expertise with product/category knowledge
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 Proficiency in MS Office and related tools
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 Strong numerical and analytical abilities
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 Proven track record in driving sales and operational efficiency
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 Leadership &amp; People Skills
 
 
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 Strong leadership and people management capabilities
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 Excellent customer orientation and service mindset
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 Ability to train, motivate, and develop high-performing teams
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 </ul>
</div>

Area Manager

Saint Laurent

<div>
 
 
 
 Summary
 
 
 
 ABOUT SAINT LAURENT
 
 
 Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury pr&ecirc;t-&agrave;-porter in a 1966 collection called &lsquo;Rive Gauche&rsquo;, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
 
 In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
 
 Today, Saint Laurent collections include women&rsquo;s and men&rsquo;s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
 
 
 
 Job Description
 
 
 
 ROLE
 
 
 This position is a key to lead the retail team and manage all retail stores in Middle East. Setting principles and guidelines to Store Directors and ensure an optimal and motivating work climate. Formulate and implement policies, strategies, and business development plans of the store to achieve or exceed sales and profits objectives.
 
 
 MISSION
 
 
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 Define business strategy in line with corporate strategy and adapted to local market.
 
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 Develop a customer strategy for Middle East.
 
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 Manage local business plans to ensure the short, mid and long-term profitable growth of the brand.
 
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 Formulate monthly/annual sales forecasts as to facilitate planning and improvement of P&amp;L
 
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 Review operational records and reports to project sales and determine profitability
 
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 Manage CRM team, with strategic direction on Clients relationship, Seasonal events and Mall collaboration
 
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 Supervise Operation team to ensure the correct application and implementation of corporate guidelines and procedures.
 
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 Lead the retail team to identify potential product needs, customers service and provide timely coaching to ensure the teams are able to meet and exceed the requirements of their roles
 
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 Manage and coach the store managers to enable them to develop the business and the team.
 
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 Motivate retail staff and create the environment to boost performance and team cooperation.
 
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 Monitor and review performance of retail and store team, identifying staff performance improvement of KPIs and career development.
 
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 Maintain positive customer relations to develop customers&rsquo; loyalty
 
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 Collaborate with different departments to organize staff training, promotional, visual presentation and development programs for store staff in compliance with corporate standard, policies and procedures
 
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 Manage and oversee the daily store operations such as sales, expense control, staff recruitment, training, inventory management, security and safety, etc.
 
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 Regularly report to the GM for sales performance, store activities, inventory situations and important issues, etc.
 
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 Evaluate market opportunities and assure the project management of new stores opening/ relocation/renovation
 
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 Perform other related ad hoc tasks and projects when necessary.
 
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 Propose relocation, expansion, and opening projects.
 
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 Build &amp; maintain good relationship with landlords. Negotiate the terms of the project.
 
 
 
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 </ul>
 PROFILE
 
 
 <ul>
 <li>
 
 Degree holder in Business or related discipline
 
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 Minimum 10+ retail experience with 5 years multi-store or store network management
 
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 Commercially astute and proficient in managing retail P&amp;L
 
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 Proven track records, strategic and results-driven with strong leadership abilities to motivate team
 
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 Excellent analytical, interpersonal, communication and negotiation skills
 
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 Proficiency in Microsoft Office especially Excel and Word
 
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 <li>
 
 Excellent command of English highly preferred.
 
 
 
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 </ul>
 
 Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
 
 
 
 
 Job Type
 
 
 
 Regular
 
 
 
 Start Date
 
 
 
 2025-10-01
 
 
 
 Schedule
 
 
 
 Full time
 
 
 
 Organization
 
 
 
 LUXURY FASHION GULF L.L.C.
</div>

SAINT LAURENT Retail Area Manager

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 This role is responsible for maximizing the profitability of Own retail Factory outlets across Emerging market by building and leading teams through the implementation of key strategic initiatives, like GFO &amp; Planned Production, across all countries of operation and ensuring all in-season activities are focused upon delivering planned sales, margin and terminal stock objectives, as well as the effective execution of promotions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Define and drive the implementation of key strategic priorities in line with the business expectation &amp; merchandising framework
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 Plan &amp; Manage the creation of the seasonal GFO/Planned production to be offered to EM countries reflecting the commercial needs of the channel in coordination with the product strategy team
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 Implement and drive the value store segmentation as foundational to plan accurate OTB &amp; seasonal buys to achieve net sales, margins and inventory goals
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 Build and maintain an inventory model with monthly views of stock and sales intake providing insights to countries on potential stock and product gaps
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 Monitor financial targets for the channel including Net sales, Sell-through, Std. margin, Inventory, IDL &amp; drive required actions to achieve the KPI&rsquo;s.
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 Ensure implementation of standard markdown / promotion processes across EM to support topline, bottom-line &amp; inventory ageing targets.
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 Drive merchandising excellence in all aspects of in-season trading (Replen &ndash; Stock Consolidation &ndash; store transfers &ndash; layouts &ndash; capacity maximization etc.)
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 Be the SPOC for any subject Values stores related facing the Global FO team, HUB and cluster teams to deploy key strategies EM clusters to drive efficiency &amp; profitability.
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 Setup FO merchandising framework &amp; lead its implementation across EM.
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 Develop and evolve key merchandising analytics and be responsible for its implementation in markets.
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 Review weekly sales and stock and define gap plans in collaboration with markets to maximize sales and achieve business goals.
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 Monitor and drive the execution of effective flow of stock from regular DTC channels to Value channels (including FTS) to assure product relevance in regular stores, adequate stock clearance and margin optimization.
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 Sharing of best practice from retail Value into franchise and within franchise across the markets.
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 <li>
 Action &amp; lead relevant projects based on the business needs to achieve business goals.
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 Role model the leadership framework and ONE EM mindset.
 
 
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 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global Merchandising Value team
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 EM countries merchandising and operation teams
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 EM Omni channel teams
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 EM &amp; cluster SCM
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 EM &amp; cluster Finance
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 EM Demand planning
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 EM Hub BU, CTC &amp; DTC merchandising team.
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Strong financial acumen and familiarity with retail math and KPIs
 </li>
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 Excellent direct &amp; indirect influencing skills
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 Strong communication skills and ability to present complex topics in a simplified and clear way to any audience
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 Previous proven experience of managing Off price business is favorable
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 Strong trading mindset, with an entrepreneurial flair to maximize business opportunities.
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 Fluent in English.
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 Excellent attention to detail and analysis skills.
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 Advanced MS office skills (Advanced Excel skills is a must)
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 Understanding of retail management system and back office system
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 Structured, process oriented at the same time approachable and strong interpersonal skills
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 Ability to work within a diverse team, fast-paced environment and under pressure.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in business, ideally with marketing and sales focus or equivalent professional experience
 </li>
 <li>
 Merchandising Experience: 6 - 8 years
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Manager Value Stores EM

HOSS Kitchen LLC

Company Name : The Laundry Hub LLC Location - DIP 1 - Dubai Position: Retail Sales Manager Job Summary:We are looking for a proactive and experienced Retail Manager to lead our laundry retail operations across multiple branches. This role combines hands-on management with strategic oversight, ensuring high service standards, operational efficiency, and successful expansion into new locations.Key Responsibilities: Retail Operations Oversight<ul><li>Manage daily operations of all laundry retail outlets, ensuring smooth workflow and service consistency.</li><li>Maintain high standards of cleanliness, customer service, and product presentation.</li><li>Monitor store performance metrics including order volume, customer retention, and service turnaround.</li><li>Preparing and enhancing commissions schemes for all staffs.</li></ul>*Team Leadership &amp; Development<ul><li>Supervise and support Customer service and front-line staff.</li><li>Conduct regular training sessions to improve service quality and operational knowledge.</li><li>Promote a culture of accountability, teamwork, and customer focus.</li><li>Preparing and implementing effective SOPs.</li></ul>*Sales &amp; Customer Engagement<ul><li>Drive customer acquisition and retention through promotions, loyalty programs, cross selling and upselling.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Analyze customer feedback and implement service improvements.</li><li>Ensuring no pending payments across all the services levels.</li></ul>Inventory &amp; Resource Management<ul><li>Oversee stock levels of detergents, packaging materials, and supplies.</li><li>Coordinate with procurement and vendors to ensure timely replenishment.</li><li>Implement cost control measures without compromising service quality.</li></ul>*Shop Expansion &amp; New Launches<ul><li>Collaborate with senior leadership on expansion strategy and location scouting.</li><li>Conduct market research and feasibility studies for new branches.</li><li>Lead setup, staffing, and operational readiness of new outlets.</li><li>Ensure brand consistency and operational integration across all locations.</li></ul>*Reporting &amp; Strategic Planning<ul><li>Prepare performance reports and branch-level KPIs.</li><li>Recommend operational improvements and growth strategies.</li><li>Contribute to budgeting and forecasting for retail operations.</li></ul>*Qualifications:<ul><li>Minimum 5 years of experience in retail or service operations, preferably in laundry or hospitality.</li><li>Proven leadership and multi-branch management experience.</li><li>Strong organizational and problem-solving skills.</li><li>Experience in launching or scaling service outlets is highly desirable.</li><li>Excellent communication and interpersonal skills.</li></ul>Job Types: Full-time, PermanentPay: AED10,000.00 - AED12,000.00 per month

Retail Sales Manager

Explore 3518+ Retail operations manager in Dubai this October. Find roles across top companies and apply now to boost your career.

3518 retail operations manager jobs IN Dubai

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

Area Manager

SAINT LAURENT Retail Area Manager

SAINT LAURENT Retail Area Manager

Senior Manager Value Stores EM

Retail Sales Manager