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retail operations manager

Deliveroo

<div>ODC Area Manager
Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature &amp; Plus businesses.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
Deliveroo ODG
Deliveroo ODG is a key part of Deliveroo&rsquo;s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 15 minutes - from the weekly shop to a last-minute dinner party or a late-night snack. Working with trusted grocers, ODG promises to bring customers the very best products with speed and accuracy.
The team behind Deliveroo ODG are building partnerships with key grocery partners across the UAE to launch a combination of picker and non-picker sites. Picker sites are sites where all Deliveroo orders are fulfilled by experts who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time.
We&rsquo;re looking for people with exceptional drive and entrepreneurial spirit to join the team at Deliveroo ODG. Hungry to win? This is an exciting time to join the Deliveroo ODG team within the broader Deliveroo organisation - we&rsquo;re only just getting started!
The Role
The Area Manager is a pivotal leader responsible for remote Live Operations (Live Ops) support for third-party ODC partners and overseeing the performance and growth of the Retail category (including non-food and pharmacy partners). This role focuses on optimizing operational execution, specifically by driving down Rejections and cancellations (CxL) for all retail partners. They are responsible for managing a dedicated team for Live Ops and Retail, fostering strong relationships with the Commercial Retail team, and leading strategic initiatives and projects, such as seasonal campaigns like Valentine's Day activations.
Key Responsibilities:<ul><li>
Create and implement systems to drive performance across ODC</li><li>
Lead and manage the dedicated Live Operations and Retail team, providing remote operational support for third-party ODC/ODG partners and driving performance improvements across the retail vertical.</li><li>
Take direct accountability for driving customer experience across retail partners by implementing, monitoring, and optimizing operational workflows, SOPs, and escalation processes.</li><li>
Own the relationship and strategic alignment with the Commercial Retail Team, translating commercial goals into operational priorities and driving joint initiatives across third-party (3P) operations.</li><li>
Lead and execute strategic projects and initiatives in the retail space, including seasonal activations like Valentine's Day, ensuring operational readiness, successful execution, and post-launch analysis.</li><li>
Design and scale operational frameworks and SOPs for Live Ops and Retail, focusing on service quality, efficiency, and customer satisfaction metrics.</li><li>
Drive root cause analysis and incident management for SLA breaches, Rejections, and operational failures&mdash;ensuring timely corrective actions and robust long-term solutions.</li><li>
Ensure third-party partners meet all service level agreements (SLAs), key performance indicators (KPIs), and contractual compliance standards.</li><li>
Collaborate cross-functionally with Tech, Product, and Partner teams to optimize order flows, conversion, availability, and accuracy for retail categories.</li><li>
Manage vendor onboarding and integration processes, including stock file syncing, tech integrations, and partner system alignment.</li><li>
Implement dashboards and analytics tools to monitor key performance drivers: order accuracy, availability, Rejections (CxL), and overall team productivity.</li><li>
Support regional knowledge sharing and the scaling of best practices across different markets.Design and scale operational workflows, SOPs, picker performance frameworks, escalation processes, and incentive/coaching models.</li></ul>
Core Competencies:<ul><li>
Live Operations &amp; Remote Retail Operations Leadership</li><li>
CxL &amp; Rejection Management</li><li>
Team Leadership &amp; Development</li><li>
Process Design &amp; Scaling</li><li>
Strategic Project Management (e.g., Seasonal Activations)</li><li>
Commercial Relationship Management</li><li>
KPI Analytics, Dashboarding &amp; Root Cause Analysis</li><li>
Third-Party (3P) Vendor Management &amp; Compliance</li></ul>
Requirements<ul><li>
Strong leadership and team management skills</li><li>
Strong analytical skills and a data driven approach</li><li>
Experience in a management position in Grocery or Retail</li><li>
Hands-on mentality</li><li>
Experience in operations management within a fast-paced environment</li><li>
Good communication skills and a good proficiency in both written and spoken English</li><li>
Proven ability to manage multiple sites and large teams</li><li>
Excellent organizational and problem-solving abilities</li><li>
Data-driven decision-making capability</li><li>
Ability to motivate and develop a high-performing team</li><li>
Ability to work on 12 month plans to achieve strategic initiatives, delegating where necessary</li><li>
Knowledge of grocery retail operations and inventory management</li><li>
Strong understanding of health and safety regulations</li><li>
Experience with performance management and setting KPIs</li></ul>
Workplace &amp; Diversity
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.</div>

ODC Area Manager

Quick Group

We are seeking a dedicated and proactive Supermarket Assistant Manager to join our supermarket division. The Supermarket Assistant Manager will support the Supermarket Manager in overseeing daily operations, ensuring excellent customer service, managing staff, and maintaining store standards. The ideal candidate will have strong leadership skills, a customer-focused approach, and experience in retail management.Key Responsibilities:<ul><li>Operational Management:</li><li>Assist in managing daily supermarket operations, ensuring efficiency and productivity.</li><li>Oversee inventory management, including ordering, stocking, and inventory control.</li><li>Ensure the store is clean, well-organized, and meets health and safety standards.</li><li>Handle customer complaints and inquiries in a professional and timely manner.</li><li>Staff Management:</li><li>Supervise and support store staff, including scheduling, training, and performance evaluations.</li><li>Foster a positive and collaborative work environment.</li><li>Assist in recruiting, hiring, and onboarding new employees.</li><li>Ensure staff adhere to company policies and procedures.</li><li>Sales and Customer Service:</li><li>Monitor sales performance and implement strategies to achieve sales targets.</li><li>Ensure excellent customer service is provided at all times.</li><li>Develop and maintain strong relationships with customers.</li><li>Implement promotions and merchandising strategies to enhance sales.</li><li>Compliance and Reporting:</li><li>Ensure compliance with all company policies, procedures, and regulations.</li><li>Prepare and submit reports on sales, inventory, and staff performance.</li><li>Assist in conducting audits and ensuring compliance with health and safety regulations.</li><li>Marketing and Promotions:</li><li>Assist in planning and executing in-store promotions and events.</li><li>Ensure promotional materials are displayed effectively.</li><li>Collaborate with the marketing team to implement marketing strategies.</li><li>Problem Solving and Decision Making:</li><li>Address operational issues and provide solutions in a timely manner.</li><li>Make decisions in the absence of the Supermarket Manager.</li><li>Handle emergencies and unexpected situations effectively.</li><li>Collaboration:</li><li>Work closely with the Supermarket Manager and other department managers to ensure smooth operations.</li></ul>Job Type: Full-timePay: Up to AED3,000.00 per monthWork Location: In person

Assistant Manager - SUPERMARKET

<div><h1 class="jobSectionHeader">Grocery Operations Manager</h1>
New Verticals | UAE
About Deliveroo
Deliveroo is on a mission to transform the way people shop and eat. We want to be the platform people turn to whenever they think about food or groceries. Our New Verticals business is one of our fastest-growing areas, working with world-class grocery partners to deliver speed, accuracy, and outstanding customer experience.
About the Team
The UAE Grocery Operations team partners with leading grocery retailers to deliver a best-in-class on-demand grocery experience. We operate across a network of picker sites where trained agency pickers fulfil and pack Deliveroo orders at speed. Our mission is to make every order accurate, fast, and frictionless.
The Grocery Operations Manager owns the full in-market operational picture. You will be the direct line manager for a team of Site Leads, Team Leads, and Fulfilment Associates, and will be the primary point of accountability for performance, execution quality, and operational continuity across all picker sites.
The Role
The Grocery Operations Manager leads all picker-site operations across our UAE grocery partner network. You will own the full operational lifecycle from site execution and picker performance to data reporting, agency management, and project delivery. You are a data-first operator who is as comfortable on the shop floor as you are in a weekly performance review.
Key Responsibilities<h3 class="jobSectionHeader">
Site &amp; Team Operations</h3><ul><li>
Manage day-to-day picker-site operations across all active UAE grocery partner locations, ensuring consistent execution against SLAs and partner standards.</li><li>
Directly manage Site Leads, providing clear direction, feedback, and development support. Indirectly oversee Team Leads and Fulfilment Associates through the site lead layer.</li><li>
Conduct regular field visits across sites to audit execution quality, picker behaviour, and partner compliance.</li><li>
Own the full order lifecycle across picker sites including pick accuracy, pack quality, readiness time, and handoff to riders.</li><li>
Ensure operational readiness for new site launches, including pre-launch audits, SOP briefings, and post-launch performance reviews.</li><li>
Lead escalation management for any SLA breach, operational failure, or partner incident at site level.</li></ul><h3 class="jobSectionHeader">
Performance Management &amp; Data</h3><ul><li>
Own all core operational KPIs across the picker network: order accuracy, item unavailability, customer cancellation rate, late orders, and rejection rate.</li><li>
Be the primary author of weekly business review commentary, reporting metric movements at a market level with partner-level examples where relevant.</li><li>
Build and maintain dashboards and trackers covering picker productivity, per-site KPI performance, and trend analysis across the grocery partner portfolio.</li><li>
Run structured root cause analysis on metric dips, identifying systemic issues versus one-off events, and driving corrective actions with clear owners and timelines.</li><li>
Translate field data and site observations into actionable recommendations for senior leadership.</li><li>
Monitor order accuracy, item availability, and picker utilisation metrics continuously and flag anomalies proactively.</li></ul><h3 class="jobSectionHeader">
Agency &amp; Vendor Management</h3><ul><li>
Serve as the primary operational contact for all third-party staffing agencies supplying pickers across UAE picker sites.</li><li>
Oversee agency headcount planning, shift scheduling, and compliance across the picker fleet.</li><li>
Manage ongoing agency performance reviews, including productivity benchmarks, conduct standards, and contractual compliance.</li><li>
Support contract renewal discussions by providing operational data, performance evidence, and model recommendations to senior management and commercial teams.</li><li>
Work with agencies to implement structured picker onboarding, training standards, and incentive compliance as per Deliveroo SOPs.</li><li>
Ensure agencies meet audit readiness standards at all times, including H&amp;S compliance and operational governance requirements.</li></ul><h3 class="jobSectionHeader">
Reporting Cadence</h3><ul><li>
Own the weekly business review reporting cycle end-to-end: pull metric data, write commentary, flag drivers, and distribute to stakeholders ahead of the weekly review.</li><li>
Prepare monthly and quarterly business review inputs for senior stakeholder reviews, including trend analysis, site-level breakdowns, and strategic recommendations.</li><li>
Maintain a structured operational log of incidents, corrective actions, and site-level changes for audit and governance purposes.</li><li>
Lead partner performance conversations with grocery brands at a site level, escalating to senior management where commercial or strategic decisions are required.</li></ul><h3 class="jobSectionHeader">
Project Ownership</h3><ul><li>
Own and drive operational improvement projects end-to-end, from scoping and analysis through to execution and post-launch review.</li><li>
Build structured business cases and project documents for new operational models, initiatives, or process changes, with supporting data and financial modelling where relevant.</li><li>
Lead cross-functional workstreams with tech, product, commercial, and partner teams to improve order flows, picker tooling, and site execution.</li><li>
Identify and implement process improvements across SOPs, escalation frameworks, and picker performance programmes.</li><li>
Support senior management on strategic initiatives including expansion planning, new category launches, and operational model redesign.</li></ul>
Core Competencies<ul><li>
In-store operations leadership across multi-site grocery networks</li><li>
Data-driven performance management and KPI ownership</li><li>
Agency and vendor oversight at scale</li><li>
Root cause analysis and structured problem solving</li><li>
Weekly, monthly, and quarterly business review reporting and executive communication</li><li>
Project ownership and structured business case development</li><li>
Cross-functional stakeholder management</li><li>
SOP design, continuous improvement, and operational governance</li></ul>
Requirements<ul><li>
4+ years of experience in operations management within grocery, retail, or on-demand delivery.</li><li>
Proven experience managing multi-site operations and large, dispersed teams.</li><li>
Strong data skills: you build trackers, write commentary, and derive insight from operational metrics without needing hand-holding.</li><li>
Experience managing third-party agencies or vendors in an operational context.</li><li>
Hands-on mentality: you are comfortable in the field, visible to your team, and lead from the front.</li><li>
Strong written communication skills with the ability to produce clear, structured reports and business cases.</li><li>
Proficient in Google Sheets / Excel and comfortable with data tools and operational dashboards.</li><li>
Ability to manage multiple priorities in a fast-paced environment with strong organisational skills.</li><li>
Experience with performance management, KPI setting, and team development.</li><li>
Good understanding of grocery retail operations, inventory management, and picker fulfilment models.</li><li>
Comfortable working within agency and contractual compliance frameworks.</li><li>
Strong written and spoken English. Arabic is an advantage.</li></ul>
Workplace &amp; Diversity
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and relocation.
We believe a great workplace reflects the world we live in. We have no judgement when it comes to what makes you who you are. All we ask for is a passion for (most) food and the drive to be part of one of the most exciting companies in the region.</div>

Grocery Operations Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li></ul><div> 
</div><ul><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div> 
</div>People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Do not hesitate to apply if you have&hellip; or if you are &hellip;
Internal Relationships<ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div> 
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div> 
Training Knowledge<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><div></div> 
Experience<ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div></div> 
Languages<ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div> 
Competencies<ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul> 
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</div>

Store Manager

Alabbar Enterprises & ANOTHER

<div>
 
 
 
 Our Story:
 
 
 
 
 
 
 
 Alabbar Enterprises &amp; ANOTHER
 
 is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&amp;B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella.
 
 
 
 
 An entity with lifestyle and retail endeavours and a passion for distinction - moments &ndash; growth.
 
 
 
 
 Guided by our values and positivity, we bring prevailing international &amp; homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
 
 
 
 
 The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Responsible for the overall retail operations performance (Mainly Sales Growth and Business plan Profit and Cost figures) for the Confectionary Retail Division of the Organization with world class customer service and international standards, driving the full potential of the entire sales force.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
 </li>
 <li>
 In conjunction with Retail head and Project Team, spearheading all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc.
 </li>
 <li>
 Monitor competitor activity (market survey, etc.)
 </li>
 <li>
 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.
 </li>
 <li>
 Review and assess customer satisfaction with products and services in coordination with the store managers.
 </li>
 <li>
 Maintaining a warm, professional and regular relationship with customers to ensure a prompt and high standard of service.
 </li>
 <li>
 Handle suggestions and complaints by customers promptly and efficiently.
 </li>
 <li>
 To ensure all legal documents are in place with timely renewals done through the concerned departments.
 </li>
 <li>
 Keeps abreast of the evolving market trends and introduces plans to implement relevant improvements while believing in continuous market research.
 </li>
 <li>
 Suggest in innovation and creativity in the products / items in line with the Principal&rsquo;s expectations along with the Buying Team.
 </li>
 <li>
 Assist in all operational matters pertaining to new concepts from fit-out&rsquo;s, staff recruitment, deployment and training.
 </li>
 <li>
 Maintains effective communication on the activities of all Retail concepts with other operating departments within Alabbar Enterprises in order to provide best possible service to the guests.
 </li>
 <li>
 Ensuring all VM activities are properly coordinated and brand guidelines are met as per Principal&rsquo;s standards.
 </li>
 <li>
 Ensuring all Expirations dates are monitored and taken care of.
 </li>
 <li>
 Introduce, monitor and assess cost control and cost reduction measures on continuous basis.
 </li>
 <li>
 Set up, establish, develop, and grow existing concepts&rsquo; operational procedures (SOPs).
 </li>
 <li>
 Create, implement, and unify training manuals and procedures across all existing and new concepts.
 </li>
 <li>
 Develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.
 </li>
 <li>
 Head all operational matters in different concepts (existing &amp; new) - provide appropriate guidance, training, improve efficiency and quality.
 </li>
 <li>
 Support the development and implementation of brand specific systems, processes, business plans, and budgets.
 </li>
 <li>
 To monitor waste carefully and taking corrective actions.
 </li>
 <li>
 To prevent all possible losses.
 </li>
 <li>
 To take care of the Aging stocks and to take timely action for liquidating the same along with Buying Team.
 </li>
 <li>
 Unify management styles and culture across all existing and new concepts.
 </li>
 <li>
 Support HR in placing the appropriate KPI's for Store Managers and staff across all existing and new concepts.
 </li>
 <li>
 Develop employee recognition schemes and enhance work culture as well as the roles and responsibilities.
 </li>
 <li>
 Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
 </li>
 <li>
 Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
 </li>
 <li>
 Support, train and assist the Store Managers to ensure maximization of productivity.
 </li>
 <li>
 Ensures that employee&rsquo;s suggestions /comments/ grievances are handled promptly and fairly with the help of Store Managers in coordination with the Human Resource Department.
 </li>
 <li>
 Evaluate the performance of the team and administrate a personal development program to provide well trained employees at all levels, thus improving standards, motivation and creating succession plan.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor`s degree in Business Administration or any related field.
 </li>
 <li>
 3-5 years of experience in a similar role.
 </li>
 <li>
 Good English Communication and Interpersonal Skills.
 </li>
 <li>
 Good knowledge in Team Management.
 </li>
 <li>
 Good financial skills and Business Acumen (P&amp;L).
 </li>
 <li>
 Good Microsoft Office Skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 A supportive and friendly team.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Competitive salary and benefits.
 </li>
 </ul>
 
 
</div>

Assistant Store Manager | Candylicious | Retail Confectionery

Boutiqaat

Lead multiple locations. Inspire teams. Drive performance.At Boutiqaat, we&rsquo;re looking for a dynamic Area Manager to oversee and elevate the performance of multiple retail stores and booths within a designated area. This is a strategic leadership role for a results-driven professional who thrives on improving customer experience, optimizing operations, and delivering strong commercial results.As an Area Manager, you&rsquo;ll partner closely with store managers and senior leadership to implement strategic initiatives, manage resources effectively, and ensure all sales, operational, and financial goals are consistently achieved.What You&rsquo;ll Be Doing:<ul><li>Develop and execute sales strategies to achieve and exceed revenue, profitability, and customer retention targets.</li><li>Analyze sales data, market trends, and customer insights to identify growth opportunities.</li><li>Oversee inventory levels to ensure optimal stock availability and profitability.</li><li>Work with operations teams to improve sales of slow-moving items and implement pricing strategies aligned with company guidelines.</li><li>Lead, coach, and motivate store managers and teams to deliver exceptional customer service.</li><li>Conduct regular performance reviews, providing clear feedback and development plans.</li><li>Foster a positive, collaborative work culture aligned with company values.</li><li>Identify high-potential talent and build a strong leadership pipeline.</li><li>Support store managers in solving operational challenges and improving performance.</li><li>Oversee daily store operations, ensuring efficiency, safety, and compliance with company standards.</li><li>Implement initiatives that enhance customer shopping experience through innovative merchandising.</li><li>Ensure consistent application of company policies and retail protocols across all locations.</li><li>Regularly evaluate store performance and implement process improvements to drive efficiency and satisfaction.</li><li>Manage area-level financial performance, including budgeting, cost control, and profitability.</li><li>Prepare and present performance reports covering sales, operations, and financial metrics.</li><li>Conduct cost-benefit analyses for new initiatives, projects, or expansions.</li><li>Monitor competitor activity and market trends to maintain a competitive advantage.</li><li>Act as the key liaison between headquarters and store locations, ensuring alignment on goals and priorities.</li><li>Ensure all stores comply with company standards for quality, service, and performance.</li><li>Oversee regulatory compliance, including licenses and ministry documentation.</li><li>Conduct internal audits to maintain operational excellence.</li><li>Collaborate with Marketing to ensure smooth execution of product launches and alignment between in-store and online activities.</li></ul>What You Bring to the Table:<ul><li>Bachelor&rsquo;s degree in business administration, Management, or a related field.</li><li>Minimum 5 years of managerial experience, ideally as a Store Manager or Area Manager.</li><li>Proven success managing multiple retail locations.</li><li>Strong experience in sales strategy, financial management, and operational excellence.</li><li>Exposure to e-commerce or digital retail strategies is an advantage.</li><li>Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Experience with retail management software, POS systems, and analytics tools (e.g., Power BI).</li><li>Fluency in Arabic and English, with excellent written and verbal communication skills.</li><li>Deep understanding of retail operations, sales performance, and inventory management.</li><li>Strong leadership skills with the ability to inspire, develop, and retain talent.</li><li>Analytical and strategic mindset with a data-driven approach to decision-making.</li><li>Ability to adapt to fast-changing environments and drive innovative solutions.</li><li>Solid knowledge of health &amp; safety regulations and visual merchandising standards.</li></ul>Why Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Job Type: Full-timeWork Location: In person

Area Sales Manager

Al-Futtaim

<div>Job Requisition ID: 172709
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Retail Sales Representative at Al Futtaim Watches &amp; Jewellery is primarily responsible for driving sales and ensuring exceptional customer service. This role demands a proactive approach to store operations and maintaining high visual and presentation standards. Success in this role is measured by meeting or exceeding sales goals and maintaining a sparkling clean and organized environment. The representative plays a key role in supporting the Store Manager, ensuring smooth operations during their absence, and training new staff on POS systems. The representative is also responsible for handling customer interactions professionally and ensuring compliance with pricing protocols to avoid losses.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
General</h4> 
<ul><li>
Generate sales and deliver positive customer experience.</li><li>
Maintain store standards of cleanliness and visual presentation.</li><li>
Provide a high level of customer service both internally and externally.</li><li>
Assist the Store Manager with day-to-day operations, including opening and closing the store.</li><li>
Cover for the Store Manager and ensure store management during absences.</li><li>
Greet customers promptly upon entering the store with a sincere and friendly attitude.</li><li>
Train new staff on Point of Sale (POS) operations and manage corrective actions at POS.</li><li>
Resolve customer issues that arise at the POS to ensure uninterrupted customer service.</li><li>
Ensure compliance with pricing and ticketing procedures to avoid losses from incorrect pricing.</li><li>
Provide quality service in fitting rooms and aim to increase sale add-ons.</li><li>
Offer efficient service at cash wrap, promote gift cards, maintain cleanliness, and capture customer data.</li><li>
Thank customers sincerely for shopping and invite them back.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent customer service skills</li><li>
Effective time management</li><li>
Ability to work flexibility and adhere to work schedules</li><li>
Strong understanding of retail operations and POS systems</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School Degree.</li><li>
1-2 years of retail sales experience.</li><li>
Good verbal communication skills.</li><li>
Ability to perform some heavy lifting and stand for a minimum of 8 hours.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;</div>

UAEN Retail Sales Representative

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