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Confidential

<div>
 
 The General Manager &ndash; Mall will be responsible for the overall strategic direction, operational efficiency, and profitability of the shopping malls under their management. This role requires strong leadership, business acumen, and deep understanding of retail and F&amp;B operations to ensure exceptional guest experiences while driving revenue growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement strategic plans to achieve business objectives, including revenue growth, tenant satisfaction, and footfall increase.
 </li>
 <li>
 Oversee daily mall operations, including retail, F&amp;B, entertainment, security, facilities management, and customer service.
 </li>
 <li>
 Lead, mentor, and manage a diverse team of senior managers and operational staff.
 </li>
 <li>
 Monitor financial performance, prepare budgets, and ensure cost-effective operations.
 </li>
 <li>
 Establish and maintain strong relationships with tenants, investors, government authorities, and key stakeholders.
 </li>
 <li>
 Drive marketing, events, and promotional activities to enhance mall visibility and attract target audiences.
 </li>
 <li>
 Ensure compliance with UAE regulations, health, safety, and sustainability standards.
 </li>
 <li>
 Analyze market trends, competitor activities, and consumer behavior to identify opportunities for improvement and expansion.
 </li>
 <li>
 Implement advanced technology and innovation initiatives to improve operational efficiency and customer experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field; MBA preferred.
 </li>
 <li>
 Minimum 12&ndash;15 years of senior leadership experience in mall operations, preferably in the UAE/GCC.
 </li>
 <li>
 Proven track record of managing large-scale shopping malls or retail complexes in UAE/ GCC.
 </li>
 <li>
 Strong financial management, business development, and strategic planning skills.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management abilities.
 </li>
 <li>
 Knowledge of UAE labor laws, retail regulations, and market trends.
 </li>
 <li>
 Ability to drive innovation, enhance guest experiences, and deliver measurable business results.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strategic thinking and decision-making.
 </li>
 <li>
 Leadership and team-building capabilities.
 </li>
 <li>
 Strong negotiation and relationship management skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Customer-centric mindset with focus on operational excellence.
 </li>
 </ul>
 
 
</div>

General Manager - Mall

CHANEL

<div>The Impact You Can Create at Chanel
As a WFJ Retail Operations Executive, you will play a pivotal role in supporting boutique operational excellence across the Middle East. Your thoughtful coordination and proactive mindset will help ensure seamless daily operations, empowering boutique teams to deliver the ultimate client experience. By anticipating challenges, orchestrating complex projects, and championing continuous improvement, while also diligently managing essential operational tasks, you will contribute to elevating every aspect of the retail journey. Your efforts will directly support the growth and performance of the Watches &amp; Fine Jewellery business, reinforcing operational excellence and enabling ongoing success across the region.
Missions
Reporting to the Business Development &amp; Operations Manager W&amp;FJ, your main missions are :
Boutique Operations<ul><li>
Oversee and manage all boutique processes, ensuring strict compliance with Chanel&rsquo;s internal policies and procedures.</li><li>
Lead the deployment and effective use of retail tools and processes for both front and back-office teams, empowering team members to achieve operational excellence.</li><li>
Maintain up-to-date knowledge of tools and process implementation, ensuring optimal usage in collaboration with boutique teams.</li><li>
Foster strong, collaborative relationships with Retail teams to drive efficiency and streamline operations.</li><li>
Proactively identify opportunities to enhance processes and play an active role in initiatives aimed at continuous operational improvement.</li></ul>
Projects &amp; Boutique Opening<ul><li>
Coordinate and support the rollout of strategic retail projects (e.g., ACET, immersive screen, CHANEL &amp; MOI, HERO), ensuring timely and effective implementation across all boutiques.</li><li>
Serve as the main point of contact for project stakeholders within both boutique and office environments, providing regular updates and gathering feedback.</li><li>
Collaborate with the Learning team to ensure comprehensive training for all retail teams on new tools, systems, and projects.</li><li>
Partner with After Sales, Finance, Supply Chain, and other departments to ensure alignment and address operational impacts for both projects and boutique openings.</li><li>
Act as coordinator for new boutique openings, orchestrating logistics, documentation, and operational readiness in close partnership with cross-functional teams.</li><li>
Ensure all operational systems and tools are in place, and staff are fully trained prior to opening, supporting a smooth and successful launch.</li></ul>
Warehouse &amp; Admin Coordination<ul><li>
Act as the main liaison with Supply Chain and Warehouse teams, ensuring smooth communication and coordination regarding deliveries, transfers, and inventory management.</li><li>
Coordinate ordering for all office teams, including Retail Partners&rsquo; orders, marketing materials, CRM and gifting items, uniforms, and After-Sales related orders, in collaboration with relevant departments.</li><li>
Serve as the key reference point for all matters related to orders and warehouse administration.</li></ul>
You Are Energized By<ul><li>
Working in a dynamic, fast-paced environment where every day brings new challenges and opportunities for growth.</li><li>
Building strong, cross-functional partnerships to drive efficiency and achieve collective goals.</li><li>
Collaborating as a true team player, supporting colleagues and contributing to strong working relationships across departments.</li><li>
Finding solutions for operational challenges and identifying opportunities for continuous improvement.</li><li>
Playing a central role in the launch and smooth functioning of boutique operations projects and seeing the results of your efforts.</li><li>
Being at the heart of strategic retail projects that enhance CHANEL client journey.</li></ul>
What You Will Bring
You bring a solution-oriented mindset and a passion for operational excellence, grounded in a deep understanding of retail dynamics.
Highly organized and attentive to detail, you thrive in fast-paced environments and excel at managing multiple priorities.
Your collaborative spirit enables you to build strong relationships across cross-functional teams, driving collective success.
Proactive and agile, you continuously identify opportunities for improvement and readily adapt to changing business needs.
Your exceptional communication and interpersonal skills make you a trusted liaison between boutique teams and office departments, ensuring that key projects, updates, and operational topics are clearly communicated to head office and management for maximum visibility and alignment.
You are comfortable working with a wide range of operational tools and systems, and are committed to delivering the highest standards of client experience through seamless boutique operations.
Analytical and solutions-focused, you anticipate and resolve operational challenges, translating data into actionable insights and striving for continuous improvement.
You manage multiple projects and deadlines simultaneously while demonstrating a high sense of integrity, professionalism, and discretion.
Your experience is supported by a bachelor&rsquo;s degree in Business Administration, Retail Management, or a related field (preferred), and at least three years in retail operations, project coordination, or a similar role within a luxury or fashion environment.
Experience supporting boutique operations and large-scale retail projects is a strong advantage.
Fluency in English is required, and additional languages are considered a plus.</div>

Watches & Fine Jewellery Retail Operations Executive

<div>
 Position based in Fashion &amp; WFJ Boutique, Mall of the Emirates.
 
 
 
 CONTEXT &amp; ENVIRONMENT
 
 
 
 
 CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context
 
 
 , the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion &amp; Watches &amp; Fine Jewelry Twin Boutique.
 
 
 
 
 Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.
 
 
 
 
 KEY PARTNERS:
 
 
 
 Reporting to the Boutique Director, the Operations Manager has several key partners:
 
 
 
 Internally:
 
 Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion &amp; WFJ Boutiques in UAE; Store Planning.
 
 
 
 Externally:
 
 Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.
 
 
 
 IN THIS METIER, YOU ARE ENERGISED BY:
 
 
 
 
 Management of Back Office Team
 
 
 
 
 <ul>
 <li>
 Managing the Stock, Aftersales, Cash and Administration functions within the boutique.
 </li>
 <li>
 Ensuring the team has a good understanding and deployment of the House&rsquo;s strategy.
 </li>
 <li>
 Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions.
 </li>
 <li>
 Motivating the team towards the achievement of their objectives via appraisals and follow-ups.
 </li>
 <li>
 Defining the priority actions for your team&rsquo;s development and monitoring them.
 </li>
 <li>
 Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization.
 </li>
 <li>
 Collaborating with the boutique management to align all the retail teams with CHANEL&rsquo;s strategy.
 
 
 
 </li>
 </ul>
 
 Piloting the Business
 
 
 
 
 <ul>
 <li>
 Being a strategic partner to the Boutique Director.
 </li>
 <li>
 Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans.
 </li>
 <li>
 Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data.
 </li>
 <li>
 Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy.
 </li>
 <li>
 Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis.
 </li>
 <li>
 Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager.
 </li>
 <li>
 Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager.
 </li>
 <li>
 Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor.
 </li>
 <li>
 Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager.
 </li>
 <li>
 Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people.
 </li>
 <li>
 Monitoring that boutique purchases remain within the allocated budget.
 
 
 
 </li>
 </ul>
 
 Being an Ambassador of the Brand
 
 
 
 
 <ul>
 <li>
 Contributing to projects and sharing the CHANEL vision with the team.
 </li>
 <li>
 Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management.
 </li>
 <li>
 Ensuring the boutique&rsquo;s procedures and boutique Charter are implemented and respected.
 </li>
 <li>
 Using Chanel Brand Image as a filter in decision making.
 
 
 
 </li>
 </ul>
 
 KEY COMPETENCIES &amp; REQUIREMENTS:
 
 
 
 
 <ul>
 <li>
 Natural leadership and strong managerial skills.
 </li>
 <li>
 Guarantor of exemplarity, accuracy and detail-oriented mindset.
 </li>
 <li>
 Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills.
 </li>
 <li>
 Passion for projects and is a strong project leader.
 </li>
 <li>
 Organized, rigorous and reliable.
 </li>
 <li>
 Perceives change as an opportunity and remains objective in the face of uncertainty.
 </li>
 <li>
 Curious and innovative with strong analytical skills and results oriented.
 </li>
 <li>
 Sensitive to the Fashion environment and its products.
 </li>
 <li>
 Mastery of MS Excel and digital tools.
 
 </li>
 </ul>
</div>

Operations Manager - MOE

SUPER YACHTS

We are looking for an experienced and dynamic Retail &amp; Operations professional to join our growing team in the Beauty Industry.Key Responsibilities:* Oversee daily retail and operational activities* Manage store operations and customer experience* Coordinate with suppliers and inventory management* Monitor sales performance and staff productivity* Ensure smooth day-to-day business operations* Support marketing and promotional activities* Maintain operational standards and reportingRequirements:* Previous experience in the Beauty/Retail industry is mandatory* Strong operational and organizational skills* Good communication and team management abilities* Experience in customer handling and retail sales* Ability to work in a fast-paced environmentLocation: Dubai, UAEFemales OnlySalary: Competitive package based on experienceInterested candidates may send their CV to: ahsan.a@sva-management.comWork Location: In person

We are Hiring – Retail & Operations Executive (Beauty Industry)

Alabbar Enterprises & ANOTHER

<div>
 
 
 
 Our Story:
 
 
 
 
 
 
 
 Alabbar Enterprises &amp; ANOTHER
 
 is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&amp;B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella.
 
 
 
 
 An entity with lifestyle and retail endeavours and a passion for distinction - moments &ndash; growth.
 
 
 
 
 Guided by our values and positivity, we bring prevailing international &amp; homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
 
 
 
 
 The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Responsible for the overall retail operations performance (Mainly Sales Growth and Business plan Profit and Cost figures) for the Confectionary Retail Division of the Organization with world class customer service and international standards, driving the full potential of the entire sales force.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
 </li>
 <li>
 In conjunction with Retail head and Project Team, spearheading all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc.
 </li>
 <li>
 Monitor competitor activity (market survey, etc.)
 </li>
 <li>
 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.
 </li>
 <li>
 Review and assess customer satisfaction with products and services in coordination with the store managers.
 </li>
 <li>
 Maintaining a warm, professional and regular relationship with customers to ensure a prompt and high standard of service.
 </li>
 <li>
 Handle suggestions and complaints by customers promptly and efficiently.
 </li>
 <li>
 To ensure all legal documents are in place with timely renewals done through the concerned departments.
 </li>
 <li>
 Keeps abreast of the evolving market trends and introduces plans to implement relevant improvements while believing in continuous market research.
 </li>
 <li>
 Suggest in innovation and creativity in the products / items in line with the Principal&rsquo;s expectations along with the Buying Team.
 </li>
 <li>
 Assist in all operational matters pertaining to new concepts from fit-out&rsquo;s, staff recruitment, deployment and training.
 </li>
 <li>
 Maintains effective communication on the activities of all Retail concepts with other operating departments within Alabbar Enterprises in order to provide best possible service to the guests.
 </li>
 <li>
 Ensuring all VM activities are properly coordinated and brand guidelines are met as per Principal&rsquo;s standards.
 </li>
 <li>
 Ensuring all Expirations dates are monitored and taken care of.
 </li>
 <li>
 Introduce, monitor and assess cost control and cost reduction measures on continuous basis.
 </li>
 <li>
 Set up, establish, develop, and grow existing concepts&rsquo; operational procedures (SOPs).
 </li>
 <li>
 Create, implement, and unify training manuals and procedures across all existing and new concepts.
 </li>
 <li>
 Develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.
 </li>
 <li>
 Head all operational matters in different concepts (existing &amp; new) - provide appropriate guidance, training, improve efficiency and quality.
 </li>
 <li>
 Support the development and implementation of brand specific systems, processes, business plans, and budgets.
 </li>
 <li>
 To monitor waste carefully and taking corrective actions.
 </li>
 <li>
 To prevent all possible losses.
 </li>
 <li>
 To take care of the Aging stocks and to take timely action for liquidating the same along with Buying Team.
 </li>
 <li>
 Unify management styles and culture across all existing and new concepts.
 </li>
 <li>
 Support HR in placing the appropriate KPI's for Store Managers and staff across all existing and new concepts.
 </li>
 <li>
 Develop employee recognition schemes and enhance work culture as well as the roles and responsibilities.
 </li>
 <li>
 Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
 </li>
 <li>
 Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
 </li>
 <li>
 Support, train and assist the Store Managers to ensure maximization of productivity.
 </li>
 <li>
 Ensures that employee&rsquo;s suggestions /comments/ grievances are handled promptly and fairly with the help of Store Managers in coordination with the Human Resource Department.
 </li>
 <li>
 Evaluate the performance of the team and administrate a personal development program to provide well trained employees at all levels, thus improving standards, motivation and creating succession plan.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor`s degree in Business Administration or any related field.
 </li>
 <li>
 3-5 years of experience in a similar role.
 </li>
 <li>
 Good English Communication and Interpersonal Skills.
 </li>
 <li>
 Good knowledge in Team Management.
 </li>
 <li>
 Good financial skills and Business Acumen (P&amp;L).
 </li>
 <li>
 Good Microsoft Office Skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 A supportive and friendly team.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Competitive salary and benefits.
 </li>
 </ul>
 
 
</div>

Assistant Store Manager | Candylicious | Retail Confectionery

zcreatix

<div><div><div><h5 class="jobSectionHeader">Overview</h5> 
</div><div><h4 class="jobSectionHeader">Job Details:</h4> 


Oversee daily operations of assigned branches to ensure smooth, efficient, and well organized performance.

Lead and manage branch staff by setting schedules, assigning tasks, and ensuring company policies are properly followed.

Maintain high customer service standards and ensure every customer receives a positive and professional experience.

Monitor stock levels, place orders when required, and carry out regular inventory checks to ensure accurate records.

Implement company procedures and ensure all operational processes are consistently followed at branch level.

Support the execution of internal administrative instructions and ensure compliance across all branch activities.

Work with the team to identify areas of improvement and enhance overall performance and customer satisfaction.

Handle operational issues quickly and ensure daily branch activities remain controlled and well managed.

Ensure proper coordination between departments and smooth execution of daily tasks.

Support reporting and basic documentation of branch performance when required.
<h4 class="jobSectionHeader">
Job Experience Requirements</h4> 


Previous experience in a similar managerial or supervisory role is required.

Strong leadership skills with the ability to guide, motivate, and manage a team effectively.

Good understanding of inventory management and retail operations.

Excellent communication and interpersonal skills.

Good working knowledge of Microsoft Office applications.

Ability to manage multiple responsibilities and perform effectively in a fast paced environment.

About Company: 
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.
</div>
</div><div></div><div><div><h5 class="jobSectionHeader">Job Nature</h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Location</h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Level</h5>
</div><div>Sr. Position</div></div></div><div></div>

Retail Store Operations Supervisor

Kingston Stanley

<div>
 
 
 Franchise Retail Sales Manager &ndash; MENA &amp; Africa
 
 
 
 Location: Dubai
 
 
 Salary: AED 25,000 - AED 28,000
 
 
 
 
 
 Our client is looking for a high-performing
 
 Franchise Retail Sales Manager
 
 to oversee their Direct-to-Consumer (DTC) franchise operations across the GCC (excluding UAE) and African markets.
 
 
 
 
 
 In this pivotal role, you will be responsible for scaling mono-branded store footprints, managing high-level partner relationships, and ensuring their brand becomes a top-three athletic powerhouse in the region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Strategic Account Management:
 
 Lead the sales lifecycle for major regional retail groups
 </li>
 <li>
 Performance Excellence: Deliver on monthly, quarterly, and annual revenue targets while maintaining strict gross margin benchmarks.
 </li>
 <li>
 
 Operational Oversight:
 
 Act as the primary liaison for day-to-day operations between the brand and franchise partners, ensuring 100% fulfilment of bookings and timely replenishment.
 </li>
 <li>
 
 Market Intelligence:
 
 Monitor competitor trends and consumer insights across the GCC and Africa to influence assortment flow and pricing strategies.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Partner with Regional Product and Marketing teams to ensure on-time product launches and impactful marketing activations.
 </li>
 <li>
 
 Financial &amp; Range Planning:
 
 Develop yearly financial plans and range architectures that align with the brand&rsquo;s Long-Range Plan (LRP) and regional strategy.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Experience:
 
 7+ years in Key Account Management with a proven track record in the athletic or lifestyle retail sector.
 </li>
 <li>
 
 Franchise Expertise:
 
 Hands-on experience managing partner-led franchise models (DTC) is essential.
 </li>
 <li>
 
 Regional Knowledge:
 
 Deep understanding of the Middle East and Africa commercial landscapes.
 </li>
 <li>
 
 Analytical Rigor:
 
 Advanced skills in Excel, Power BI, and financial modelling to drive data-led decision-making.
 </li>
 <li>
 
 Leadership:
 
 Exceptional ability to manage and communicate with teams across diverse geographical landscapes.
 </li>
 <li>
 
 Mobility:
 
 Willingness to travel frequently within the Middle East and Africa regions for in-market visits and global meetings.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 
 The Self-Starter:
 
 A proactive, results-oriented professional who thrives in a fast-paced environment.
 </li>
 <li>
 
 The Relationship Builder:
 
 Expert at navigating partner dynamics and building "win-win" solutions.
 </li>
 <li>
 
 The Brand Ambassador:
 
 Passionate about building brand image among employees, partners, and consumers alike.
 </li>
 </ul>
 
 
</div>

Brand Manager

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