customer service representative Jobs in Cairo

customer service representative

associate, sales manager

customer service associate

head of retail

im - retail senior sales executive Jobs in Cairo

im - retail senior sales executive

retail sales associate

Sharaf DG

<div>
 The Inventory Team Leader is responsible for overseeing inventory operations across all retail stores and one central warehouse for Sharaf DG Egypt, ensuring optimal stock levels, accuracy, and efficiency in line with company policies. This senior role involves leading a team of inventory executives, implementing robust inventory control strategies, minimizing losses, and driving operational excellence to support seamless retail and distribution activities. The position plays a critical role in enhancing supply chain performance, reducing costs, and contributing to overall business growth.
 
 
 <ul>
 <li>
 Oversee the maintenance of accurate stock records across all 4 stores and the central warehouse using integrated inventory systems.
 </li>
 <li>
 Lead the proper storage, handling, and distribution of merchandise; investigate and report anomalies or discrepancies promptly.
 </li>
 <li>
 Review and approve supplier invoices for accuracy and compliance; collaborate with Merchandising teams on discrepancies.
 </li>
 <li>
 Manage weekly Purchase Return Reports and coordinate with the Merchandising and Procurement Teams for resolutions.
 </li>
 <li>
 Direct daily/weekly cycle counts, spot checks, and annual physical inventories; handle negative-on-hand adjustments and root-cause analysis.
 </li>
 <li>
 Develop and implement inventory forecasting models to optimize stock levels, minimize overstock/understock, and support demand planning.
 </li>
 <li>
 Ensure seamless stock transfers between stores and warehouse, maintaining FIFO (First-In-First-Out) principles.
 </li>
 <li>
 Develop and enforce strategies to identify and mitigate shrink factors (e.g., theft, damage, administrative errors) across all sites to achieve company shrink targets.
 </li>
 <li>
 Promote loss prevention awareness through team training programs and store/warehouse initiatives.
 </li>
 <li>
 Collaborate with the Loss Prevention Team to detect, investigate, and report incidents of shoplifting, internal theft, or security breaches.
 </li>
 <li>
 Ensure full compliance with safety protocols, including proper storage of hazardous materials, equipment handling, and emergency preparedness in the warehouse and stores.
 </li>
 <li>
 Conduct regular risk assessments and implement controls to safeguard high-value inventory.
 </li>
 <li>
 Lead and mentor a team of 8-10 inventory executives across sites; conduct performance reviews, training, and development to build capabilities.
 </li>
 <li>
 Implement, monitor, and enforce Standard Operating Procedures (SOPs) for inventory processes, ensuring consistency across stores and warehouse.
 </li>
 <li>
 Utilize store and warehouse management systems (e.g., ERP/POS) to access, input, retrieve, and analyze inventory data; troubleshoot system issues with IT.
 
 
 </li>
 </ul>
 
 Qualitative Requirements
 
 
 
 <ul>
 <li>
 5-7 years in inventory management within retail or distribution, with at least 3 years in a supervisory role managing multi-site operations (stores and warehouse preferred).
 </li>
 <li>
 Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 Certified in Inventory Management (e.g., CPIM from APICS) or equivalent; knowledge of retail ERP systems (e.g., Oracle, SAP) is advantageous.
 </li>
 <li>
 Strong leadership and team management skills to motivate and develop staff.
 </li>
 <li>
 Proficiency in inventory control processes, demand forecasting, and stock optimization.
 </li>
 <li>
 Advanced knowledge of retail products, weights/measures, and supply chain dynamics.
 </li>
 <li>
 Excellent analytical skills for variance investigation and reporting.
 </li>
 <li>
 Proficient in inventory/POS/ERP systems, Microsoft Excel (advanced functions), and data visualization tools.
 </li>
 <li>
 Ability to follow and enforce detailed SOPs while driving process improvements.
 </li>
 <li>
 Strong communication and negotiation skills for supplier and cross-team interactions.
 </li>
 <li>
 Commitment to safety, loss prevention, and operational compliance.
 </li>
 </ul>
</div>

Inventory Team Leader

Nestlé

<div>
 
 Position Title: Assistant Manager, Sales Operations &amp; Support
 
 
 
 
 Company: Nestl&eacute;
 
 
 
 
 Location: Nile Cluster &ndash; Egypt
 
 
 
 
 Role Responsibilities:
 
 
 
 
 Chillers and Asset Mgt:
 
 
 
 <ul>
 <li>
 Provide reporting analysis for chillers performance to the relevant stakeholders enabling them to make informed decisions regarding asset replacement, upgrades, or changes in maintenance strategies.
 </li>
 <li>
 Determine and resolve performance-related issues within the chiller systems and ensure action plan in place for zero sales and low performing chillers.
 
 
 </li>
 </ul>
 
 Automation and Digitalization:
 
 
 
 <ul>
 <li>
 Responsible for enhancing the current digital solutions in place to ensure business growth and increase sales efficiencies.
 </li>
 <li>
 Leading new initiatives to grow the business utilizing latest technologies that suit the business.
 </li>
 <li>
 Supporting sales functions and Merchandizing to automate and digitalize the reporting system to ensure opportunities are clear and highlighted in a timely manner.
 
 
 </li>
 </ul>
 
 Sales Operations:
 
 
 
 <ul>
 <li>
 Enhancing and developing the current Target setting process by district, region, and customer.
 </li>
 <li>
 Send on daily basis sales reports to sales field team highlighting sales and KPIs achievement
 </li>
 <li>
 KPIs target setting based on history, customer base, geography, and vision.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1 to 2 years&rsquo; experience in Sales Operations/Support
 </li>
 <li>
 Must have hands-on experience with Power BI, Microsoft Access, Python, and SQL.
 </li>
 <li>
 Strong knowledge of Nestle portfolio strategy
 </li>
 </ul>
</div>

Assistant Manager, Sales Operations & Support

NOK Human Capital

<div>
 
 NOK Human Capital is seeking a motivated, customer-oriented
 
 Telesales Executive
 
 to drive direct customer acquisition and revenue through outbound and inbound sales activities. You will engage prospects, understand their needs, and convert interest into confirmed sales while maintaining a high standard of customer experience. The role has a direct impact on revenue growth, conversion rates, and customer retention.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify, approach, and engage potential customers through outbound calls, messages, and follow-ups.
 </li>
 <li>
 Conduct consultative sales conversations to understand customer needs and recommend the most suitable workshops.
 </li>
 <li>
 Manage the full B2C sales cycle, from the initial contact to deal closure.
 </li>
 <li>
 Build and maintain strong customer relationships to ensure a positive experience and encourage future participation.
 </li>
 <li>
 Handle customer inquiries and objections professionally while providing accurate information.
 </li>
 <li>
 Track and update customer interactions, sales activities, and pipeline using CRM systems.
 </li>
 <li>
 Contribute to achieving daily, monthly, and quarterly sales targets while maintaining high service standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 Minimum
 
 6 months of experience
 
 in
 
 B2C Sales, Telesales, Customer Service, Customer Support, or Call Center
 
 roles.
 </li>
 <li>
 Strong communication, negotiation, and persuasion skills.
 </li>
 <li>
 Confidence in handling objections and closing sales.
 </li>
 <li>
 Excellent follow-up and relationship-building skills.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM tools.
 </li>
 </ul>
</div>

Telesales Executive

High Solve

Job
Summary

A Software Sales Manager is responsible for leading software
sales efforts, managing client relationships, driving revenue growth. This role involves developing sales strategies,
identifying new business opportunities and ensuring
customer satisfaction across software products and services

Key
Responsibilities

. Develop and execute software sales strategies to achieve
revenue targets.

. Identify and pursue new business opportunities and
partnerships.

. Conduct product presentations, demos, and sales meetings.

. Prepare sales forecasts, reports, and performance
analyses.

. Monitor market trends, competitor activities, and customer
needs.

. Ensure high levels of customer satisfaction and retention.

Required
Qualifications

Bachelor’s degree in business, Marketing,

Proven experience in software.

5 Years’ minimum experience 

Experience managing sales teams and meeting revenue targets.

Excellent communication, negotiation, and presentation
skills.

Ability to understand technical software solutions and
explain business value.

Strong analytical and problem-solving abilities.

 

·       Working Hours and days: From Sunday to Thursday from 9am to
5pm 

·       Location: Zahra EL Maadi 

·       Competitive Package 

·       Medical &amp; Social Insurance

Software Sales

Red Bull

<div>
 The manager will be responsible for
 
 forecasting demand and planning supply
 
 to ensure product availability, optimize inventory levels, and align with the company&rsquo;s sales and financial goals. By working closely with Sales, Marketing, Finance, and other stakeholders, you will lead the
 
 Integrated Business Planning (IBP)
 
 process and drive collaboration across the supply chain.
 
 
 
 All the responsibilities we'll trust you with:
 
 
 
 
 Demand Planning:
 
 
 
 Analyze past sales and marketing trends to create accurate forecasts Work with Sales, Marketing, and Finance teams to finalize demand plans and ensure alignment Manage forecasts for products and Point-of-Sale materials (POSM), considering potential challenges and opportunities
 
 
 
 Supply Planning:
 
 
 
 Develop and execute supply plans to meet demand while optimizing inventory levels. Ensure consistent product availability, manage stock freshness, and plan for new product launches. Collaborate with logistics partners to ensure smooth operations from production to delivery
 
 
 
 S&amp;OP Leadership:
 
 
 
 Lead monthly Sales and Operations Planning (S&amp;OP) meetings with internal and external stakeholders. Align local supply plans with global strategies and address constraints.
 
 
 
 Inventory &amp; Distribution Management:
 
 
 
 Monitor distributor stock levels to prevent shortages or excess stock. Identify and address risks like slow-moving inventory or potential stock expiration. Manage the planning and deployment of coolers and POSM (200M EGP value in 2023).
 
 
 
 Reporting &amp; Insights:
 
 
 
 Track key supply chain performance metrics (e.g., forecast accuracy, inventory levels, and costs). Provide regular updates to leadership and distribution partners to improve operations and decision-making.
 
 
 
 Project Management:
 
 
 
 Lead new product launches and oversee supply chain projects to ensure timely delivery and market success. Work closely with external partners and regulatory authorities to meet market requirements.
 
 
 
 Your areas of knowledge and expertise that matter most for this role:
 
 
 
 <ul>
 <li>
 7-8+ years of experience in demand and supply planning, sales forecasting, and end-to-end supply chain operations.
 </li>
 <li>
 Strong analytical and problem-solving skills with expertise in data analysis and forecasting tools (e.g., SAP, IBP, Excel).
 </li>
 <li>
 Proven ability to collaborate across departments (Sales, Marketing, Finance) and manage stakeholders, including third-party logistics (3PL) and distribution partners.
 </li>
 <li>
 Excellent communication, negotiation, and organizational skills.
 </li>
 <li>
 Experience driving efficiency and leading change in supply chain processes.
 </li>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business, or a related field (APICS certification is a plus).
 </li>
 </ul>
</div>

Supply & Demand Planning Manager

CRIF Egypt (Dun & Bradstreet)

<div>
 
 
 
 Company:
 
 CRIF Egypt
 
 
 
 CRIF is a global company Established in 1988 in Bologna (Italy), and has an international presence, operating over four continents (Europe, America, Africa, and Asia). CRIF is a market leader in the field of Business Information and corporate credit ratings, which supports financial institutions, corporates, and consumers to build their professional buying, selling, investments, and credit decisions based on updated and enhanced due diligence information.
 
 
 
 
 Job Description:
 
 Business Development Manager &ldquo;Sole Contributor&rdquo;
 
 
 
 
 
 Sales Territory-
 
 
 Egypt
 
 
 
 
 Location:
 
 
 Egypt
 
 
 As a Business Development Manager, you will be responsible for acquiring new business to build a sustainable and growing client portfolio in Egypt Markets to achieve assigned sales targets. The job holder will be permanently stationed in the Egypt office.
 
 
 
 
 Responsibilities:
 
 
 
 
 Engage directly with Banks, Financial Institutions, Government Entities, and corporates to establish and develop relationships with new prospective clients.
 
 
 Achieve the assigned sales targets through new business opportunities and reaching targeted revenues
 
 
 Autonomously run sales activities and plan customer meetings.
 
 
 Maintain and develop relationships with the on-boarded clients while presenting a superior level of customer experience and feedback.
 
 
 
 
 Minimum Qualification and Experience:
 
 
 
 
 Bachelor&rsquo;s Degree
 
 
 3 to 5 years of experience in B2B Sales
 
 
 Proven success records of accomplishment.
 
 
 Excellent communication and presentation skills
 
 
 Must hold work experience in Egypt
 
 
 
 
 Competency Requirement:
 
 
 
 
 Excellent sales and negotiation skills
 
 
 Initiation and innovation spirit, self-driven, and enthusiastic.
 
 
 Excellent communication skills in both Arabic and English Languages.
 
 
 Good planning and organization skills
 
 
 Networking and data building skills
 
</div>

Business Development Manager

Talaat Moustafa Group

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Sales Negotiation:
 
 Effectively sell TMG&rsquo;s properties through comprehensive negotiation strategies.
 </li>
 <li>
 
 Relationship Management:
 
 Cultivate and maintain positive business relationships with customers to enhance rapport and trust.
 </li>
 <li>
 
 Lead Generation:
 
 Proactively reach out to potential customers through referrals and networking.
 </li>
 <li>
 
 Target Achievement:
 
 Meet and exceed agreed-upon sales targets and deadlines.
 </li>
 <li>
 
 Team Collaboration:
 
 Coordinate efforts with team members and other departments to maximize results.
 </li>
 <li>
 
 Market Insights:
 
 Provide reports on customer needs, competitive activities, and potential opportunities for new products/services to the direct manager.
 </li>
 <li>
 
 Market Awareness:
 
 Stay informed about current sales market trends, best practices, and promotional strategies.
 </li>
 <li>
 
 Order Management:
 
 Process customer orders by referencing price lists and product literature, and direct customers to appropriate departments to facilitate the sales process.
 </li>
 <li>
 
 Reporting:
 
 Maintain accurate reports, including daily call logs, weekly targeted plans, and monthly performance results.
 </li>
 <li>
 
 Issue Resolution:
 
 Address customer complaints by investigating issues, developing solutions, and preparing reports with recommendations for the direct manager.
 </li>
 <li>
 
 Team Contribution:
 
 Collaborate with colleagues to achieve collective goals and results.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, or a related field.
 </li>
 <li>
 1-3 years of progressive experience in real estate sales.
 </li>
 <li>
 Excellent command of English; proficiency in additional languages is a plus.
 </li>
 <li>
 Strong communication skills and a proven ability to work effectively in a team.
 </li>
 <li>
 Willingness to work from alternate locations as needed.
 </li>
 <li>
 Commitment to delivering exceptional customer service.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 <li>
 Results-oriented mindset with a focus on achieving goals.
 </li>
 </ul>
 
 
</div>

Property Consultant

Explore 28+ Retail sales associate in Cairo this August. Find roles across top companies and apply now to boost your career.