assistant manager operations - tmart Jobs in Oman

assistant manager operations - tmart

chef de partie

guest service executive - front office - jumeirah muscat bay Jobs in Oman

guest service executive - front office - jumeirah muscat bay

housekeeping supervisor

waiter - food & beverage - jumeirah muscat bay Jobs in Oman

waiter - food & beverage - jumeirah muscat bay

room service order taker

Grand Millennium Muscat

<div>As a Room Service Order Taker, your role involves efficiently handling guest requests and orders, ensuring prompt and accurate delivery of food and beverage items to guest rooms. Your responsibilities include receiving and processing orders, providing menu information, and coordinating with kitchen and F&amp;B Associates to ensure a seamless room service experience for guests. Additionally, you play a key role in maintaining communication between various departments to guarantee the highest level of guest satisfaction and contribute to the overall success of the hotel's room service operations.
Key Job Responsibilities: 
<ul>
<li>
Receive guest orders for food and beverages via phone or other communication channels.</li>
<li>Provide detailed menu information, suggestions, and recommendations to guests.</li>
<li>Accurately record and process guest orders, ensuring all special requests and preferences are noted.</li>
<li>Coordinate with kitchen and F&amp;B Associates to ensure timely preparation and delivery of orders.</li>
<li>Maintain clear and effective communication with other hotel departments to facilitate smooth operation.</li>
<li>Handle guest inquiries, resolve concerns, and provide exceptional customer service.</li>
<li>Ensure compliance with food safety and hygiene standards in all aspects of room service operations.</li>
<li>Collaborate with kitchen and F&amp;B teams to update menus and promotions based on availability and guest preferences.</li>
<li>Process payments and maintain accurate records of transactions.</li>
<li>Monitor and manage inventory levels of room service items.</li>
<li>Report any issues, discrepancies, or equipment malfunctions to the relevant departments for prompt resolution.</li>
<li>Uphold the hotel's service standards and contribute to a positive guest experience.</li>
<li>Participate in training programs to enhance product knowledge and service skills.</li>
<li>Adhere to established hotel policies and procedures, including confidentiality and security guidelines.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Room Service Order Taker

<div>
 As a Room Service Order Taker, your role involves efficiently handling guest requests and orders, ensuring prompt and accurate delivery of food and beverage items to guest rooms. Your responsibilities include receiving and processing orders, providing menu information, and coordinating with kitchen and F&amp;B Associates to ensure a seamless room service experience for guests. Additionally, you play a key role in maintaining communication between various departments to guarantee the highest level of guest satisfaction and contribute to the overall success of the hotel's room service operations.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Receive guest orders for food and beverages via phone or other communication channels.
 </li>
 <li>
 Provide detailed menu information, suggestions, and recommendations to guests.
 </li>
 <li>
 Accurately record and process guest orders, ensuring all special requests and preferences are noted.
 </li>
 <li>
 Coordinate with kitchen and F&amp;B Associates to ensure timely preparation and delivery of orders.
 </li>
 <li>
 Maintain clear and effective communication with other hotel departments to facilitate smooth operation.
 </li>
 <li>
 Handle guest inquiries, resolve concerns, and provide exceptional customer service.
 </li>
 <li>
 Ensure compliance with food safety and hygiene standards in all aspects of room service operations.
 </li>
 <li>
 Collaborate with kitchen and F&amp;B teams to update menus and promotions based on availability and guest preferences.
 </li>
 <li>
 Process payments and maintain accurate records of transactions.
 </li>
 <li>
 Monitor and manage inventory levels of room service items.
 </li>
 <li>
 Report any issues, discrepancies, or equipment malfunctions to the relevant departments for prompt resolution.
 </li>
 <li>
 Uphold the hotel's service standards and contribute to a positive guest experience.
 </li>
 <li>
 Participate in training programs to enhance product knowledge and service skills.
 </li>
 <li>
 Adhere to established hotel policies and procedures, including confidentiality and security guidelines.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Louvre Hotels Group Partners MENA Region

<div>
 As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
 </li>
 <li>
 Provide information about room availability, rates, and hotel amenities.
 </li>
 <li>
 Ensure accurate and efficient processing of guest reservations.
 </li>
 <li>
 Address guest inquiries and concerns related to bookings and accommodation.
 </li>
 <li>
 Verify guest information and payment details to confirm reservations.
 </li>
 <li>
 Offer assistance and recommendations to guests based on their preferences and needs.
 </li>
 <li>
 Promote special offers, packages, and discounts to enhance the guest experience.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel policies, procedures, and room types.
 </li>
 <li>
 Collaborate with the reservations team to ensure accurate room inventory management.
 </li>
 <li>
 Assist with group reservations and bookings as needed.
 </li>
 <li>
 Uphold a high standard of customer service and professionalism in all interactions.
 </li>
 <li>
 Participate in ongoing training to improve reservation skills and knowledge.
 </li>
 <li>
 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Reservations Agent - Omani Only

eyewa

You will be responsible for:Patient Care and Eye Examinations:<ul><li>Sterilizing and maintaining the cleanliness of the treatment room at all times.</li><li>Making sure the machinery and treatment room is adequately stocked, is regularly maintained and protected from damage and unauthorized use.</li><li>Performing eye examinations in the most efficient manner in order to satisfy the customer and ensure they receive the best eye care possible based on their particular case.</li><li>Making customers feel welcomed and comfortable by explaining the examination procedures clearly.</li><li>Taking a detailed medical history of the customer to better understand and investigate their condition.</li><li>Conduct thorough preliminary tests by visual observation and assessment of the eye, binocular assessment and the assessment of the optical nerve supply / pupillary reaction.</li><li>Utilizing the latest refraction techniques, with instruments such as an autorefractor and a refractometer, to assess the patient's vision.</li><li>When machines are not available, using retinoscopes or trial lenses to assess a patient's vision.</li><li>Using the results of the complete assessment to provide a medical diagnosis for the patient case.</li><li>Providing the patient with information about their diagnoses, what to expect, and what visual aids or treatments they will need to manage their diagnoses.</li><li>Recommending visual aids to the patient based on their specific needs, taking into consideration their age, needs, lifestyle etc.</li><li>Following the patient's detailed assessment, prescribing a treatment prescription and scheduling a follow-up visit.</li><li>Providing customers with appropriate education about prescription / treatments they are receiving and the precautions they need to take when using them.</li></ul>Sales and Store Operations:<ul><li>Increasing store profitability by converting assessment customers into sales</li><li>Supporting sales advisors and customers with any medical or technical questions related to any eyewa products.</li><li>Combining your medical knowledge and sales techniques to convert floor customers into sales</li></ul>You will be:<ul><li>A knowledge powerhouse that shares knowledge freely to the rest of the team.</li><li>An optometrist who prioritizes patient and customer care.</li><li>A person who listens attentively and makes customers feel at ease.</li><li>Understanding of different cultures and adapting to situations in accordance with them.</li><li>A customer champion who leads the customer experience in the store and puts the customer first.</li><li>Increasing sales and achieving targets without impacting the customer experience.</li></ul>You will have:<ul><li>Ideally 1 - 3 years&rsquo; of experience as an Optometrist in a retail environment.</li><li>Bachelor's degree in Optometry as well as being fully licensed by the local governing authority</li><li>In depth knowledge of industry standards of customer service principles and customer relationship management.</li><li>Experience in using advanced techniques to assess and diagnose customer vision problems</li><li>Experience in using advance machines and manual equipment</li></ul>Job Type: Full-time

ARABIC SPEAKING OPTOMETRIST - OMAN

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Chef de Cuisine - Banquet to join our culinary team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The Chef de Cuisine will assume full responsibility of all related operational, administrative, and financial aspects for the culinary operation of the Banqueting, Outside Catering &amp; Room Service.

Responsibilities

Departmental:
<ul>
<li>Oversee all operational and administrative culinary aspects Banqueting, Outside Catering &amp; Room Service. and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters.</li>
<li>Create and maintain a great synergy between Main Kitchen and other kitchens Kitchen to assure maximum efficiency.</li>
<li>Work closely with the respective service team members on coordinating service flow, timings and set ups of all events, including coffee breaks, buffets, set menus, cocktail receptions and any others as required.</li>
<li>Regularly review menus regarding popularity of dishes, food cost and seasonality with the Banquet Manager, In Room Dining Manager and Executive Pastry Chef and suggest new menu proposals to the Executive Chef.</li>
<li>Ensure plating guides are up to date and distributed appropriately.</li>
<li>Ensure that all plating guides are followed according to set dish description, cooking method and presentation image.</li>
<li>Development of new Banquet and In Room Dining menus and offerings with the Executive Chef</li>
<li>Meet and suggest menu options with potential banquet clients and catering team. If required join sales calls.</li>
<li>Attend and participate the weekly/daily events meeting with the Catering and Events Sales team to assure a smooth communication flow in addition to email correspondence.</li>
<li>Constantly identify areas for improvement in Food and Beverage quality by reviewing various quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Banquet Manager and In Room Dining Manager.</li>
<li>Encourage proactive, efficient, and effective inter-departmental communication within and beyond the Food and Beverage division in order to promote a climate of teamwork and enthusiasm.</li>
<li>Provide leadership, direction, and support to all colleagues at any time.</li>
<li>Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.</li>
<li>Liaise with the Learning &amp; Development Manager on departmental learning and development needs for all colleagues of the restaurants and oversee the overall training activities of the outlets including a heavy involvement in classroom training, role plays and on the job trainings.</li>
<li>Prepare a weekly roster to schedule all colleagues effectively to maintain the standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.</li>
<li>Observe all aspects of the banquet forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.</li>
<li>Maintain access to resources of casual labour, assure high quality casual labour is always available and manage productivity of casual labour.</li>
<li>Support the Chief Steward in creating the cleaning and side duty schedules for all positions and ensure compliance and follow through.</li>
<li>Oversee and follow through the food safety standards set by Mandarin Oriental Muscat, Safe &amp; Sound and through the local Muscat Municipality rules and regulations.</li>
<li>Always supervise the maintenance and cleanliness of the Kitchens and Stewarding area and carry out daily checks and monthly walk-throughs with the respective stewarding and engineering colleagues. Follow up accordingly on the produced reports to achieve an immaculate environment.</li>
<li>Ensure proper care, security, and maintenance of all hotel equipment through attentive supervision.</li>
<li>Ensure that all buffet displays are food safe, creative, clean and with attention to detail as per set standards by the Executive Chef.</li>
<li>Ensure that Mandarin Oriental, Muscat&rsquo;s grooming, and appearance standards are implemented and always maintained to reflect an image of professionalism and care.</li>
<li>Personally follow up with guests where possible or required and show presence in the dining area regularly.</li>
<li>Personally monitor and follow through on any requirements of VIP guests who are dining in the event as well as for special dietary requirements.</li>
<li>Ensure customer satisfaction in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the event in cooperation with the Banquet Manager and IRD Manager.</li>
<li>Communicate Rules &amp; Regulations to all colleagues by using the Colleague Handbook and any other appropriate documents.</li>
<li>Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Muscat&rsquo;s procedures.</li>
<li>Conduct daily meetings with the team and provide a regular forum for two-way communication with the whole team.</li>
<li>Conduct weekly hands-on dish training to ensure food knowledge and cooking methods are always up to date.</li>
<li>Ensure recipe costings are up to date and in line with selling prices.</li>
<li>Oversee and take full responsibility of all food safety related administration.</li>
<li>Ensure support is given to the Commissary and Butchery for the daily market list and inventory control.</li>
<li>Maintain solid records of all holiday and PH clearance and assure none are accumulated within the Kitchen.</li>
<li>Monitor the monthly P&amp;L and food cost and carry out regular detailed analysis of outlet related financial information including menu engineering.</li>
<li>Follow all procedures, policies, and practices regarding the Jardine audit related requirements for the culinary department.</li>
<li>Support other operations if required for any events with manpower or with actual dishes.</li>
<li>To be updated with the latest food trends in the F&amp;B industry to ensure the outlet Cuisine and Buffets are in line or ahead of international standards.</li>
<li>Plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.</li>
<li>Attend and participate in all required meetings as scheduled.</li>
<li>Perform any other reasonable duties as required by the Executive Chef.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul></div>

Chef de Cuisine - Banquet

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25204434
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Day-to-Day Operations
 
 
 
 <ul>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 
 
 </li>
 </ul>
 
 Leading Food and Beverage Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Ensures and maintains the productivity level of employees.
 </li>
 <li>
 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
 </li>
 <li>
 Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
 </li>
 <li>
 Ensures compliance with all applicable laws and regulations.
 </li>
 <li>
 Ensures compliance with food handling and sanitation standards.
 </li>
 <li>
 Ensures staff understands local, state and Federal liquor laws.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Establishes guidelines so employees understand expectations and parameters.
 </li>
 <li>
 Monitors alcohol beverage service in compliance with local laws.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
 </li>
 <li>
 Ensures corrective action is taken to continuously improve service results.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 </li>
 <li>
 Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
 </li>
 <li>
 Ensures employees are treated fairly and equitably. Strives to improve employee retention.
 </li>
 <li>
 Ensures employees receive on-going training to understand guest expectations.
 </li>
 <li>
 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures recognition is taking place across areas of responsibility.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Assists servers and hosts on the floor during meal periods and high demand times.
 </li>
 <li>
 Recognizes good quality products and presentations.
 </li>
 <li>
 Supervises daily shift operations in absence of Assistant Restaurant Manager.
 </li>
 <li>
 Oversees the financial aspects of the department including purchasing and payment of invoices.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

General Manager - Siddhartha lounge by Budda Bar

<div>Additional Information 
Job Number26000848 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. 
The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team &ndash; comprised of Butlers and Butler Valets &ndash; and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department. 
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler&rsquo;s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Butler Services
<ul><li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li></ul>
<ul><li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li></ul>
<ul><li>Manages VIP guests&rsquo; schedules as appropriate to support potential needs.</li></ul>
<ul><li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li></ul>
<ul><li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li></ul>
<ul><li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li></ul>
<ul><li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li></ul>
<ul><li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li></ul>
<ul><li>Continuously strives with the team to provide the bespoke and uncompromising services.</li></ul>
<ul><li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Guest Relations
<ul><li>Sets the standard and tone for how Butler team members drive guest relations.</li></ul>
<ul><li>Coaches team members to recognize and build rapport with guests.</li></ul>
<ul><li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li></ul>
<ul><li>Verifies Butler teams manage guests&rsquo; schedules to anticipate potential needs.</li></ul>
<ul><li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li></ul>
<ul><li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li></ul>
<ul><li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?</li></ul>
<ul><li>Assists other employees to verify proper coverage and prompt guest service.</li></ul> 
Managing Departmental Costs
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li></ul>
<ul><li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li></ul>
<ul><li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals&rsquo; needs. Includes control of attendance by using software used by Human Resources Department.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li></ul>
<ul><li>Verifies recognition of employees is taking place across areas of responsibility.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Executive Butler-St. Regis

Explore 233+ Room service order taker in Oman this February. Find roles across top companies and apply now to boost your career.

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Executive Butler-St. Regis