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contract logistics director Jobs in Istanbul

contract logistics director

customer collaboration deliver lead, vision ceema (12 months assignment) Jobs in Istanbul

customer experience operations team lead Jobs in Istanbul

customer experience operations team lead

sap logistics team lead

Arvato

<div>
 
 We&rsquo;re looking for a SAP Logistics (EWM/WM) Delivery Lead to drive end-to-end project ownership and team leadership.
 
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Lead and take end-to-end ownership of SAP Logistics projects (national and international), acting as the central point of coordination between business units and IT.
 </li>
 <li>
 Line-manage, coach, and mentor SAP consultants, fostering professional growth, performance, and engagement within the team.
 </li>
 <li>
 Build, coordinate, and steer multi-disciplinary consultant teams, ensuring clear roles, responsibilities, and aligned delivery goals.
 </li>
 <li>
 Guide team members in prioritizing tasks, resolving impediments, and maintaining delivery focus in complex project environments.
 </li>
 <li>
 Act as a trusted partner for business and functional stakeholders, ensuring alignment with program objectives, scope, and deliverables.
 </li>
 <li>
 Provide senior functional expertise in warehouse and logistics processes, especially in SAP EWM/WM.
 </li>
 <li>
 Collaborate closely with cross-functional teams (e.g. SAP TM, MM, SD, IT operations) to deliver high-quality, scalable solutions on time and within budget.
 </li>
 <li>
 Drive continuous improvement of delivery quality, team efficiency, and project governance standards.
 </li>
 <li>
 Promote a culture of learning, innovation, and accountability within the SAP logistics team.
 </li>
 <li>
 Stay up to date with SAP EWM innovations and industry trends and proactively integrate relevant improvements into project and team practices.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Industrial Engineering, MIS, Business Administration, or a comparable field.
 </li>
 <li>
 8+ years of professional experience in the SAP EWM/WM environment, including at least 3 years in a leadership or PMO role.
 </li>
 <li>
 Solid knowledge of adjacent SAP modules such as SAP TM, MM, or SD is highly preferred.
 </li>
 <li>
 Proven people leadership and stakeholder management skills, with hands-on experience leading and developing SAP consultants.
 </li>
 <li>
 Strong background in logistics and supply chain processes, ideally in complex or large-scale environments.
 </li>
 <li>
 Demonstrated ability to lead large and complex SAP projects, contributing to overall program and portfolio strategy.
 </li>
 <li>
 Excellent project management capabilities, including scope, timeline, budget, and resource management.
 </li>
 <li>
 Strong communication skills with business and executive stakeholders.
 </li>
 <li>
 Fluent English (spoken and written); German is a strong advantage.
 </li>
 <li>
 Proficiency in project management and collaboration tools such as MS Project, JIRA, or comparable tools.
 </li>
 </ul>
 
 
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 A global work environment with exposure to international projects and teams.
 </li>
 <li>
 Opportunities for professional growth, learning, and career development.
 </li>
 <li>
 A collaborative and supportive team culture.
 </li>
 <li>
 Being part of Bertelsmann SE &amp; Co. KGaA &mdash; one of the world&rsquo;s leading media and service companies
 </li>
 </ul>
 
 
</div>

SAP Logistics Team Lead

Mondelēz International

<div><div>Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:<ul><li>
Manage the order fulfilment process, respecting the customer segment and channel mix</li><li>
Balance supply constraints and delivery of service levels through cross-functional alignment</li><li>
Use appropriate tools and processes such as availability checks and stock allocation rules</li><li>
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs</li></ul>
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:<ul><li>
Good numerical, analytical and logical reasoning skills</li><li>
Microsoft office applications</li><li>
High-level of SAP competence</li><li>
An FMCG/CPG company</li><li>
A customer-facing role within customer service, logistics or sales</li><li>
Experience in an order-to-cash environment</li><li>
Experience in customer service, logistics and sales</li><li>
Good knowledge of the total supply chain/order-to-cash process</li><li>
Strong analytical and problem-solving skills</li></ul>
More about this role
What extra ingredients you will bring:<ul><li>
You should have experience in total supply chain/order-to-cash processes</li><li>
You should have high-level of SAP competence and SAP transactions knowledge</li></ul>
Relocation Support Available?
No Relocation support available
Business Unit Summary<div>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</div><div></div><div>
Our people make all the difference in our succes</div>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Order Management (OTB)
Customer Service &amp; Logistics</div></div>

Order Management Specialist

<div></div><div><div><div><h2 class="jobSectionHeader">Become our next FutureStarter</h2>
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you&rsquo;ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
</div></div><div><div><div><div><h1 class="jobSectionHeader">Warehouse &amp; Freight/Logistics Leader (m/f/d)
</h1></div></div></div></div><div><div><div><div>Country/Region: TR
</div></div></div></div><div><div><div><div>Location:
Istanbul, Istanbul, TR, 34935
</div></div></div></div><div><div><div><div>Req ID 84886 | Istanbul, T&uuml;rkiye, ZF Services T&uuml;rk San. ve Tic. A.Ş. 
<div><div><div><h2 class="jobSectionHeader">About the Team:</h2>
</div><div>
We are looking for Warehouse &amp; Freight/Logistics Leader within Aftermarket Division, for our Istanbul, Sultanbeyli location. 


What you can look forward to as Warehouse &amp; Freight / Logistics Leader (m/f/d):
<ul>
<li>Manage and coordinate daily warehouse operations across ZF and 3PL facilities in full compliance with local regulations, ZF Group policies, and HSE requirements,</li>
<li>Identify operational risks within warehouse and logistics processes, implement corrective actions, and drive continuous improvement,</li>
<li>Lead and guide the warehouse team, monitor performance, and ensure adherence to operational standards. Act as the first point of contact for resolving warehouse-related issues,</li>
<li>Collaborate with suppliers and internal departments to ensure seamless execution of logistics operations,</li>
<li>Conduct periodic and annual inventory counts and ensure their accuracy,</li>
<li>Support logistics tenders by defining requirements and tracking KPIs,</li>
<li>Utilize Warehouse Management Systems to monitor workflows, generate reports, and enhance process efficiency; contribute to improvements in cost, service level, and overall operational performance.</li></ul> 


Your profile as Warehouse &amp; Freight / Logistics Leader (m/f/d):
<ul>
<li>Bachelor's degree in Logistics, Management, Engineering or an equivalent field with proficiency in English,</li>
<li>In total 8+ years of previous experience in Warehouse and Logistics Management, preferably in the automotive sector, incl. min. about 3 years in similar role (e.g., leader, manager),</li>
<li>Strong knowledge of warehouse operations, freight logistics, customs processes,</li>
<li>Advanced competence in MS Office applications and ERP system (SAP preferably),</li>
<li>Demonstrated excellence in organization, problem‑solving, advanced analytics, and attention to detail,</li>
<li>Strong communication skills with the ability to collaborate effectively and manage multiple tasks simultaneously,</li>
<li>Driving license,</li>
<li>Additionally: for male candidates military duty should be completed.</li></ul> 


Why you should choose ZF in Istanbul:
<ul>
<li>An employment contract in a stable, global company,</li>
<li>Private health insurance and employee package,</li>
<li>Good working atmosphere; international cooperation, interesting projects, and tasks.</li></ul> 


KINDLY PLEASE SEND YOUR RESUME IN ENGLISH</div></div></div> 

Be part of our ZF team as Warehouse &amp; Freight/Logistics Leader (m/f/d) and apply now!
Contact
Joanna Becher
</div></div></div></div><div><div><h2 class="jobSectionHeader">What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?</h2>
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
</div></div><div><div>Find out how we work at ZF: 
</div></div><div></div> 
Job Segment: Warehouse, Logistics, Supply Chain, Engineer, Manufacturing, Operations, Automotive, Engineering</div>

Warehouse & Freight/Logistics Leader (m/f/d)

Sanofi

<div>Location: Istanbul
About the job
Reporting to EM&amp;S Turkey Supply Chain Manager, the Supply Chain coordinator operates within the External Manufacturing &amp; Supply perimeter for Turkey. This position contributes to the perimeter&rsquo;s business objectives across the Turkey manufacturing site, while ensuring adherence to HSE regulations and internal control toolkits.
Main responsibilities: 
Acting as the strategic link between markets, external manufacturers, and internal stakeholders, the EM&amp;S Supply Chain Coordinator manages end-to-end supply chain operations for external manufacturing products, optimizing logistics and inventory levels to ensure consistent product availability while upholding Sanofi's quality and compliance standards.<ul><li>
Demand Management &amp; Planning</li><li>
Implement processes to optimize production flow and inventory levels.</li><li>
Ensure reliable market demand and highlight significant changes.</li><li>
Challenge market demand and develop a detailed understanding of demand drivers.</li><li>
Consolidate and validate export demand, ensuring accurate overview of volumes across export markets</li><li>
Coordinate export supply planning with markets and internal teams to ensure product availability</li><li>
Plan monthly product requirements at External Manufacturing sites, both short- and long-term.</li><li>
Prioritize according to capacity constraints and proactively identify risks and opportunities.</li><li>
Achieve OOS targets.</li><li>
Maintain an Out-of-Stock (OOS) valuation projection, identify risks, and build mitigation plans.</li></ul>
2. Logistics Operations<ul><li>Leverage relevant tools (Kinaxis, SAP, or others) to support operations and ensure reliable data accuracy.</li><li>Maintain system master data and reference creation on MARS database</li><li>Manage toll item ordering and supplier follow-up</li><li>Coordinate with the 3rd-party logistics provider to ensure timely export dispatches and supply chain documentation readiness (CoA, invoices, declarations&hellip;).</li><li>Ensure export compliance requirements (batch release, certificates, artwork, labelling) are met prior to shipment.</li><li>Ensure accurate documentation for finished goods deliveries.</li></ul>
3. Operations Monitoring<ul><li>Implement and monitor Service Level Agreements (SLAs) with all stakeholders.</li><li>Lead initiatives to improve supply chain efficiency</li><li>Define end-to-end supply chain parameters (e.g., MOQ, Lead Time, RSL).</li><li>Ensure alignment of supply parameters with market coverage and inventory valuation targets.</li><li>Review and update production BOMs regularly.</li><li>Calculate CRI to support material planning.</li><li>Monitor ISL to maintain inventory performance.</li></ul>
4. Support &amp; Change Management<ul><li>Support the introduction of new products from External Manufacturing sites.</li><li>Monitor artwork changes and minimize destruction costs.</li><li>Collaborate with internal teams to improve Cost of Goods (COGs).</li><li>Support Industrial Affairs Controlling in budgetary processes.</li></ul>
5. Compliance<ul><li>Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.</li><li>Demonstrate duty of care toward protecting the company&rsquo;s reputation.</li></ul>
6. Ethical Leadership<ul><li>Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).</li><li>Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.</li></ul>
7. Environmental &amp; Safety Leadership<ul><li>Supporting and complying with company safety rules and procedures.</li><li>Reporting any accidents, incidents, or near-misses&mdash;whether involving personal injury or property damage.</li><li>Assisting in the investigation of accidents to help implement preventive measures.</li><li>Reading and following all safety documentation issued by the company.</li><li>Escalating any uncertainties or concerns to their supervisor or manager.</li></ul>
About you<ul><li>
Education: Bachelor&rsquo;s or master&rsquo;s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master&rsquo;s degree.</li></ul><ul><li>
Experience: Minimum 3 years of experience with strong knowledge of processes in the pharmaceutical industry. Experience in manufacturing is an advantage.</li></ul><ul><li>
Skills:
</li></ul>Technical skills<ul><li>
Proficient in Microsoft Excel</li><li>
Knowledge of SAP (desirable)</li><li>
Strong understanding of pharmaceutical processes</li></ul>
o Expertise in Production Planning and Control (PPC)
o Experience in managing Customer Service Level (CSL) metrics
o Knowledge of Planning Adherence methodologies
Leadership skills
o Ability to lead cross-functional teams
o Ability to make timely decisions and take effective actions
o Strong organizational capabilities
Analytical &amp; Strategic Skills
o Strong logical, analytical, and planning skills
o Good understanding of the pharmaceutical market
o Ability to work effectively in an international environment<ul><li>Languages:</li><li>
Fluent Turkish and English is required</li></ul>
At Sanofi, we chase the miracles of science to improve people's lives. We're R&amp;D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.
Why choose us?
Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.<ul><li>Power industry-leading performance by leveraging digital, data, and AI-driven innovation &ndash; at speed and scale.</li><li>Transform lives worldwide by delivering life-changing treatments anywhere, anytime.</li><li>Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.</li><li>Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.</li><li>Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.</li><li>Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.</li><li>Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.</li><li>Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.</li></ul>
#LI-EUR
null</div>

EM&S Supply Chain Coordinator

Mapa Group

<div>
 
 
 
 Job Description
 
 
 
 
 
 
 
 ESMA&Scedil; (a group company of MAPA) is seeking a Procurement Lead to manage strategic MEP procurement operations. This role requires expertise in long-lead project procurement, supplier negotiations, and cost optimization. The ideal candidate will have experience in large-scale contracts and long-term supplier relationships.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 Strategic Procurement Planning &amp; Execution:
 
 
 <ul>
 <li>
 Develop and implement procurement frameworks aligned with the company&rsquo;s long-term business and project objectives.
 </li>
 <li>
 Oversee procurement strategies for long-lead materials, equipment, and services across multiple projects.
 </li>
 <li>
 Ensure compliance with client procurement policies, PQ requirements, and regulatory frameworks.
 </li>
 </ul>
 
 
 Vendor Management &amp; High-Level Negotiations:
 
 
 <ul>
 <li>
 Lead negotiations for large-scale contracts with key suppliers, ensuring optimal pricing, payment terms, and contract conditions.
 </li>
 <li>
 Manage supplier prequalification (PQ) processes, ensuring all vendors meet technical, financial, and operational requirements.
 </li>
 <li>
 Monitor supplier performance, compliance, and adherence to contract terms.
 </li>
 </ul>
 
 
 Contract &amp; Risk Management:
 
 
 <ul>
 <li>
 Review, draft, and manage addendums, amendments, and contractual modifications as per project needs.
 </li>
 <li>
 Ensure procurement activities align with regulations and other client standards, and internal compliance policies.
 </li>
 <li>
 Conduct risk assessments and mitigate potential vulnerabilities within the supply chain.
 </li>
 </ul>
 
 
 Factory Acceptance Testing (FAT), Third-Party Inspection (TPI) &amp; Commissioning:
 
 
 <ul>
 <li>
 Coordinate Factory Acceptance Tests (FATs) with Project management for critical materials and equipment, ensuring technical compliance before shipment.
 </li>
 <li>
 Manage Third-Party Inspections (TPI), ensuring quality assurance and compliance with project specifications.
 </li>
 <li>
 Ensure commissioning support by working closely with vendors, ensuring materials and equipment function as per design specifications.
 </li>
 <li>
 Assist in managing punch lists and warranty claims post-commissioning to ensure suppliers fulfill their contractual obligations.
 </li>
 <li>
 Collaborate with technical teams to resolve any non-conformities identified during FATs, TPIs, or commissioning phases.
 </li>
 </ul>
 
 
 Interdepartmental Coordination:
 
 
 <ul>
 <li>
 Serve as a strategic liaison between project sites, engineering, planning, finance, and logistics teams.
 </li>
 <li>
 Provide procurement insights and recommendations to senior management for data-driven decision-making.
 </li>
 <li>
 Work closely with logistics teams to ensure timely delivery of procured materials and equipment.
 </li>
 </ul>
 
 
 Budget Control &amp; Cost Optimization:
 
 
 <ul>
 <li>
 Manage procurement budgets at a macro level, optimizing financial efficiency across multiple projects.
 </li>
 <li>
 Implement cost-saving initiatives to maximize value without compromising project quality.
 </li>
 </ul>
 
 
 Process Improvement &amp; Reporting:
 
 
 <ul>
 <li>
 Develop and enhance procurement policies, SOPs, and digital tools for streamlined operations.
 </li>
 <li>
 Generate procurement reports, cost analyses, and supplier performance reviews for executive leadership.
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Electric &amp; Electronics or Mechanical engineering disciplines.
 
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5 - 10 years of experience in large-scale procurement, EPC, or mega projects.
 </li>
 <li>
 Proven expertise in strategic sourcing, contract management, and supplier performance evaluation.
 </li>
 <li>
 Experience in working with senior leadership and providing strategic procurement insights.
 </li>
 </ul>
 
 
 
 
 
 Technical Knowledge &amp; Skills:
 
 
 <ul>
 <li>
 Excellent negotiation skills, with a proven track record of securing high-value contracts.
 </li>
 <li>
 Strong understanding of Prequalification (PQ) processes, ensuring compliance with client and project requirements.
 </li>
 <li>
 Expertise in managing addendums, amendments, and contract modifications.
 </li>
 <li>
 Experience in Factory Acceptance Testing (FAT) and Third-Party Inspections (TPI) for quality assurance.
 </li>
 <li>
 Strong knowledge of cost analysis, budgeting, and financial planning in procurement.
 </li>
 <li>
 Proficiency in SAP, ERP systems, and advanced Excel tools for data-driven procurement management.
 </li>
 </ul>
 
 
</div>

Procurement Lead – (MNG Group of Companies Esmaş - Located in Dubai)

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
Dubai, United Arab Emirates, Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for a Customer Collaboration Deliver Lead, Vision CEEMA (12 Months Assignment) to be based in Istanbul / T&uuml;rkiye or Dubai / UAE.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech 
Position Overview
This position plays a critical role in aligning internal supply chain functions and customer priorities to achieve operational and strategic goals. The CPFR Deliver Lead is responsible for leading structured collaboration with selected customers in the areas of Customer experience, Distribution and Transportation. The role works cross-functionally with internal stakeholders in supply planning, logistics, customer service, commercial functions, and externally with customer supply chain teams. The objective is to deliver high service levels, improve supply chain responsiveness, and support mutual operational performance. 
Key Responsibilities
Customer Collaboration:<ul><li>
Develop strong working relationships with customers to align customer service, distribution, transportation, logistics, and supply chain performance goals.</li><li>
Ensure clear and transparent communication with customers to maintain trust and strengthen relationships.</li></ul>
Process Standardization and Management:<ul><li>
Support the refinement of E2E processes including order management, warehouse operations, distribution and transportation to support customer-focused operations.</li></ul>
Performance Management:<ul><li>
Track and regularly review key performance indicators for E2E order management, i.e. OTIF-D.</li></ul>
Customer Issue Resolution:
<ul><li>Act as the primary contact for addressing customer concerns related to E2E order management, replenishments, and supply chain constraints.</li><li>
Collaborate with internal teams to identify root causes, resolve issues promptly, and implement preventive measures to avoid recurrence.</li></ul>
Cross-Functional Coordination:<ul><li>
Collaborate closely with Commercial teams to ensure customer needs and business priorities are reflected in planning and execution.</li><li>
Engage with demand planning, customer service, distribution, and supply planning teams to ensure effective implementation and maintenance of CPFR Deliver practices.</li></ul>
Problem Resolution:<ul><li>
Proactively address challenges such as data quality gaps, lack of transparency, or process misalignment by implementing clear and actionable solutions.</li></ul>
Qualifications &amp; Skills
Education:<ul><li>
Bachelor&rsquo;s degree or equivalent experience in Supply Chain Management, Customer Collaboration, Logistics, Business Administration, or related fields.</li><li>
Relevant certifications (e.g., APICS-CSCP) are a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of proven experience in supply chain, customer collaboration, or key account operations.</li><li>
Experience in Medical Devices 'Last Mile' Supply Chain Management is desirable</li></ul>
Technical Skills:<ul><li>
Proficiency in ERP systems such as SAP (ECC or S/4HANA).</li><li>
Solid understanding of customer collaboration platforms and data sharing interfaces</li></ul>
Key Competencies:<ul><li>
Excellent communication skills to build partnerships and align cross-functional teams.</li><li>
Analytical approach with a focus on data-driven decision-making and problem resolution.</li><li>
Solid understanding of supply chain processes, planning, and execution.</li><li>
Validated ability to lead sophisticated projects and multiple collaborators simultaneously.</li><li>
Fluent in English; additional language skills are considered an advantage</li></ul>
Regional Knowledge:
<ul><li>Familiarity with CEEMA region market dynamics and customer-specific requirements is highly desirable.</li></ul>
Travel:
<ul><li>Willingness to travel within the CEEMA region (about 10-20%) to meet with commercial collaborators and customers to support implementation and improvement activities.</li></ul> 
Location:
<ul><li>Istanbul, Dubai</li></ul>
Required Skills:
Preferred Skills:
Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)</div>

Customer Collaboration Deliver Lead, Vision CEEMA (12 Months Assignment)

<div>Location: Istanbul
About the job
Reporting to the EM&amp;S Middle East Regional Supply Chain Manager, the Key Accounts Manager operates within the External Manufacturing &amp; Supply perimeter for KSA, Turkey, South Africa, and Egypt. This role supports the achievement of business objectives across the EM&amp;S Regional perimeter and ensures full adherence to HSE requirements and internal control standards.
Main responsibilities: 
Acting as the strategic link between markets, external manufacturers, and internal stakeholders, the EM&amp;S Key Account Manager is responsible for building and maintaining strong relationships across the region. The role supports the implementation of innovative solutions and manages key contract processes including compliance, updates, and price reviews to enhance collaboration and ensure effective partnership management.
Key Account Management:<ul><li>
Build and develop CMO management plans to ensure strong collaboration and secure operational performance</li><li>
Establish and maintain close relationships with key partners in External Manufacturing region, including external Manufacturers and third parties</li><li>
Ensure consistent CMO governance, performance standards, and ways of working across all countries within the regional perimeter.</li><li>
Identify operational gaps and work cross-functionally to implement solutions to ensure supply reliability and stakeholder alignment</li><li>
Manage and review contracts with CMOs across the region, ensuring compliance, performance commitments, and alignment with business priorities</li><li>
Track and implement price revisions, monitor Guaranteed Added Value (GAV), and ensure compliance with agreed terms to optimize performance</li><li>
Lead actions that improve transparency, knowledge flow, and collaboration across stakeholders</li><li>
Prepare monthly review meetings with CMO to ensure a transparent collaboration and aligned decision making</li><li>
Ensure data accuracy and reliability of MARS data, acting as the key user for the scope</li><li>
Provide data reporting and analysis for the perimeter to support performance monitoring and KPI tracking</li></ul>
Supply Chain:
1. Demand Management &amp; Planning<ul><li>
Implement processes to optimize production flow and inventory levels.</li><li>
Ensure reliable market demand and highlight significant changes.</li><li>
Challenge market demand and develop a detailed understanding of demand drivers.</li><li>
Plan monthly product requirements at External Manufacturing sites, both short- and long-term.</li><li>
Prioritize according to capacity constraints and proactively identify risks and opportunities.</li><li>
Maintain an Out-of-Stock (OOS) valuation projection, identify risks, and build mitigation plans.</li><li>
Achieve OOS targets.</li></ul>
2. Logistics Operations<ul><li>Leverage relevant tools (Kinaxis, SAP, or others) to support operations and ensure reliable data accuracy.</li><li>Maintain system master data and reference creation on MARS database</li><li>Manage toll item ordering, supplier follow-up, and provide support to Customs manager.</li><li>Ensure accurate documentation for finished goods deliveries.</li></ul>
3. Operations Monitoring<ul><li>Implement and monitor Service Level Agreements (SLAs) with all stakeholders.</li><li>Lead initiatives to improve supply chain efficiency</li><li>Define end-to-end supply chain parameters (e.g., MOQ, Lead Time, RSL).</li><li>Ensure alignment of supply parameters with market coverage and inventory valuation targets.</li><li>Review and update production BOMs regularly.</li><li>Calculate CRI to support material planning.</li><li>Monitor ISL to maintain inventory performance.</li></ul>
4. Support &amp; Change Management<ul><li>Support the introduction of new products from External Manufacturing sites.</li><li>Monitor artwork changes and minimize destruction costs.</li><li>Collaborate with internal teams to improve Cost of Goods (COGs).</li><li>Support Industrial Affairs Controlling in budgetary processes.</li></ul>
5. Compliance<ul><li>Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.</li><li>Demonstrate duty of care toward protecting the company&rsquo;s reputation.</li></ul>
6. Ethical Leadership<ul><li>Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).</li><li>Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.</li></ul>
7. Environmental &amp; Safety Leadership<ul><li>Supporting and complying with company safety rules and procedures.</li><li>Reporting any accidents, incidents, or near-misses&mdash;whether involving personal injury or property damage.</li><li>Assisting in the investigation of accidents to help implement preventive measures.</li><li>Reading and following all safety documentation issued by the company.</li><li>Escalating any uncertainties or concerns to their supervisor or manager.</li></ul>
About you<ul><li>
Education: Bachelor&rsquo;s or master&rsquo;s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master&rsquo;s degree.</li></ul><ul><li>
Experience:</li></ul>
3 years in key account management, commercial management, or pharma, healthcare, or manufacturing.
3 years of experience in supply chain operations, demand planning, or logistics support is highly desirable.
Experience managing contracts, including pricing, adherence, and vendor/supplier monitoring.<ul><li>
Skills:</li></ul>
Technical skills<ul><li>
Proficient in Microsoft Excel</li><li>
Knowledge of SAP (desirable)</li><li>
Strong understanding of pharmaceutical processes</li></ul>
o Expertise in Production Planning and Control (PPC)
o Experience in managing Customer Service Level (CSL) metrics
o Knowledge of Planning Adherence methodologies
o Data analysis &amp; Reporting
Leadership skills
o Ability to lead cross-functional teams
o Ability to make timely decisions and take effective actions
o Strong organizational capabilities (helps in managing teams/projects)
o Proven ability to build and maintain strategic relationships with internal and external stakeholders.
o Excellent communication, negotiation, and cross-functional collaboration skills.
Analytical &amp; Strategic Skills
o Strong logical, analytical, and planning skills
o Good understanding of the pharmaceutical market
o Ability to work effectively in an international environment
o Strong problem-solving skills<ul><li>
Languages:</li></ul>
Fluent English is required; knowledge of other languages is an asset.
At Sanofi, we chase the miracles of science to improve people's lives. We're R&amp;D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.
Why choose us?
Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.<ul><li>Power industry-leading performance by leveraging digital, data, and AI-driven innovation &ndash; at speed and scale.</li><li>Transform lives worldwide by delivering life-changing treatments anywhere, anytime.</li><li>Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.</li><li>Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.</li><li>Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.</li><li>Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.</li><li>Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.</li><li>Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.</li></ul>
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Regional Key Account Manager (Dual Role Supply Chain Support)

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