customer service & recruitment associate (arabic & english speaker)

documentation officer

safety manager

warehouse officer

security officer

Eshratex Spinning S.A.E

Warehouse Officer Eshratex Cotton Spinning is Actively Searching for A Warehouse Officer with +5 Years Experience Handling the Full Cycle of Overseeing Warehouse Inbound &amp; Outbound procedures. Core Job Duties &amp; Responsibilities: 1. Inventory Control &amp; System Management• ERP/WMS System Administration: Accurately record all inbound (Goods Receipt Notes) and outbound (Goods Issue Notes) movements in Enterprise Resource Planning (ERP) or Warehouse Management Systems (e.g., SAP).• Stock Audits &amp; Reconciliation: Conduct regular cycle counts and physical stock audits 2. Inbound &amp; Outbound Operations Oversight• Receiving &amp; Quality Checks: Inspect incoming delivery trucks, verify physical counts against purchase orders (POs) and bills of lading, and reject damaged goods.• Dispatch Management: Coordinate with logistics providers, commercial department to prepare, pack, and clear outgoing shipments on time.• Documentation: Maintain meticulously organized physical and digital records of waybills, delivery notes, shipping manifests, and customs documents. 3. Floor Operations &amp; Storage Optimization• Space Allocation: Optimize bin and rack storage layouts to maximize warehouse space utilization and ensure fast picking routes.• Coordinate with factory production teams to ensure timely release and delivery of raw materials to the manufacturing floor. Work Location: Borg El Arab- Alexandria Egypt ( Transportation Provided)Working Days &amp; Hours: Saturday - Thursday , From 8am to 4 pm

Warehouse Officer

Live Freight

<div>
 Request a Quote
 
 
 Request a Quote
 
 
 The Documentation Officer is responsible for managing, organizing, and maintaining all supplier and customer documentation while ensuring compliance with company policies, industry standards, and regulatory requirements. The role includes maintaining supplier records, coordinating with shipping lines and agents, handling operational documentation, and supporting smooth logistics operations through accurate documentation and effective coordination with internal teams.
 
 
 
 Administrative Work
 
 
 
 
 Rating
 
 
 
 
 Customer Relation
 
 
 
 
 Rating
 
 
 
 
 Communication Skills
 
 
 
 
 Rating
 
 
 
 
 Technical Expertise
 
 
 
 
 Rating
 
 
 
 
 Rating
 
 
 
 Must Have
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain, or Business.
 </li>
 <li>
 2&ndash;3 years experience in logistics or shipping documentation Perfect written English.
 </li>
 <li>
 Strong knowledge of shipping documents (B/L, PL, COO).
 </li>
 <li>
 Proficiency in MS Office and ERP systems (Odoo preferred).
 </li>
 <li>
 Experience with CargoX and Nafeza platforms.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 <li>
 Good command of English.
 
 
 </li>
 </ul>
 Nice to have
 
 
 <ul>
 <li>
 Experience working with freight forwarding companies.
 </li>
 <li>
 Negotiation and problem-solving skills
 </li>
 <li>
 Experience dealing with customs authorities.
 </li>
 <li>
 Supplier pricing and cost coordination experience.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain supplier database.
 </li>
 <li>
 Evaluate suppliers and manage approved supplier list.
 </li>
 <li>
 Coordinate with suppliers as main point of contact.
 </li>
 <li>
 Handle logistics pricing and support sales team.
 </li>
 <li>
 Make bookings with shipping lines and agents.
 </li>
 <li>
 Submit Verified Gross Mass (VGM)
 </li>
 <li>
 Review Bills of Lading and shipping documents.
 </li>
 <li>
 Monitor shipment operations and follow up with agents.
 </li>
 <li>
 Manage supplier invoices and resolve discrepancies.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Compliance
 
 
 
 <ul>
 <li>
 Assist customers with CargoX registration and onboarding
 </li>
 <li>
 Manage ACID submissions through the Nafeza platform
 </li>
 <li>
 Coordinate with customs authorities and shipping agents
 </li>
 <li>
 Ensure compliance with import and export regulations
 
 
 </li>
 </ul>
 Our Product
 
 
 Discover our products.
 
 
 
 READ
 
 
 
 
 Why Join Live Freight S.A.E?
 
 
 
 <ul>
 <li>
 Professional and process-driven work environment
 </li>
 <li>
 Exposure to international logistics operations
 </li>
 <li>
 Opportunity to grow within a fast-growing logistics company
 
 
 </li>
 </ul>
 
 Company
 
 
 
 About Live Freight
 
 
 
 How Live Freight Works
 
 
 
 Contact Us
 
 
 Careers
 
 
 
 Live Freight Glossary
 
 
 
 Services
 
 
 Sea Freight
 
 
 Air Freight
 
 
 Land Freight
 
 
 Customs Clearance
 
 
 Door to Door Shipping
 
 
 Freight Discovery
 
 
 Freight Search
 
 
 Sea Freight Routes
 
 
 Air Freight Routes
 
 
 Track Shipment
 
 
 Request a Quote
 
 
 Knowledge Hub
 
 
 Blog
 
 
 Import Guide
 
 
 Shipping Cost Guides
 
 
 Freight Process
 
 
 Logistics Documentation
 
 
 Shipping to Egypt
 
 
 Customer Portal
 
 
 Login
 
 
 Sign Up
 
 
 Legal
 
 
 Website Terms of Use
 
 
 Logistics Terms &amp; Conditions
 
 
 Terms of Service
 
 
 Terms of Sales
 
 
 Live Freight | Alexandria, Egypt | info@live-freight.com | +20 1013 600 400
 
 
 <ul>
 <li>
 &copy; 2026 Live Freight
 </li>
 <li>
 Licensed Freight Forwarder in Egypt
 </li>
 <li>
 Powered by EIT-Hub
 </li>
 <li>
 Freight Operating Systems.
 </li>
 </ul>
</div>

Documentation Officer

<div>
 Request a Quote
 
 
 Request a Quote
 
 
 We are seeking a motivated and detail-oriented Sales &amp; Export Operations Officer to join Live Freight&rsquo;s logistics and freight forwarding team. This role focuses on managing export operations, supporting sales activities, and delivering a high level of customer service within the international shipping industry. The position involves close coordination with clients, agents, and carriers to ensure smooth shipment execution, accurate documentation, and full regulatory compliance, contributing to timely deliveries and sustainable business growth.
 
 
 
 Administrative Work
 
 
 
 
 Rating
 
 
 
 
 Customer Relation
 
 
 
 
 Rating
 
 
 
 
 Communication Skills
 
 
 
 
 Rating
 
 
 
 
 Technical Expertise
 
 
 
 
 Rating
 
 
 
 
 Rating
 
 
 
 Must Have
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain, International Trade, or Business
 </li>
 <li>
 1&ndash;3 years of experience in export operations or freight forwarding
 </li>
 <li>
 Strong knowledge of export documentation, customs procedures, and Incoterms
 </li>
 <li>
 Good sales support and client communication skills
 </li>
 <li>
 Proficiency in MS Office and ERP/CRM systems
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to manage multiple shipments under pressure
 </li>
 <li>
 Good command of English (written and spoken)
 
 
 </li>
 </ul>
 Nice to have
 
 
 <ul>
 <li>
 Experience working with freight forwarding companies
 </li>
 <li>
 Experience using Odoo ERP or similar systems
 </li>
 <li>
 Negotiation and problem-solving skills
 </li>
 <li>
 Experience in international client handling
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and send freight quotations for export shipments
 </li>
 <li>
 Follow up with clients on quotations, inquiries, and sales leads
 </li>
 <li>
 Coordinate export bookings with shipping lines, airlines, trucking providers, and overseas agents
 </li>
 <li>
 Monitor export shipment schedules and update clients on cargo status
 </li>
 <li>
 Prepare, review, and verify export documents (invoices, packing lists, B/L, COO, etc.)
 </li>
 <li>
 Handle operational issues and resolve export discrepancies
 </li>
 <li>
 Update CRM and pricing systems with shipment and customer data
 </li>
 <li>
 Support sales growth by targeting export customers through LinkedIn and other channels
 
 
 </li>
 </ul>
 
 Customer Relationship &amp; Sales Support
 
 
 
 <ul>
 <li>
 Maintain strong relationships with export clients and partners
 </li>
 <li>
 Provide timely responses to customer inquiries and follow-ups
 </li>
 <li>
 Support sales activities to ensure long-term customer retention
 </li>
 <li>
 Deliver a high-quality customer experience throughout the export process
 
 
 </li>
 </ul>
 Our Services
 
 
 Discover our services
 
 
 
 READ
 
 
 
 
 Why Join Live Freight S.A.E?
 
 
 
 <ul>
 <li>
 Dynamic and fast-growing logistics environment
 </li>
 <li>
 Exposure to international export operations and global clients
 </li>
 <li>
 Opportunity to grow within a professional freight forwarding team
 
 
 </li>
 </ul>
 
 Company
 
 
 
 About Live Freight
 
 
 
 How Live Freight Works
 
 
 
 Contact Us
 
 
 Careers
 
 
 
 Live Freight Glossary
 
 
 
 Services
 
 
 Sea Freight
 
 
 Air Freight
 
 
 Land Freight
 
 
 Customs Clearance
 
 
 Door to Door Shipping
 
 
 Freight Discovery
 
 
 Freight Search
 
 
 Sea Freight Routes
 
 
 Air Freight Routes
 
 
 Track Shipment
 
 
 Request a Quote
 
 
 Knowledge Hub
 
 
 Blog
 
 
 Import Guide
 
 
 Shipping Cost Guides
 
 
 Freight Process
 
 
 Logistics Documentation
 
 
 Shipping to Egypt
 
 
 Customer Portal
 
 
 Login
 
 
 Sign Up
 
 
 Legal
 
 
 Website Terms of Use
 
 
 Logistics Terms &amp; Conditions
 
 
 Terms of Service
 
 
 Terms of Sales
 
 
 Live Freight | Alexandria, Egypt | info@live-freight.com | +20 1013 600 400
 
 
 <ul>
 <li>
 &copy; 2026 Live Freight
 </li>
 <li>
 Licensed Freight Forwarder in Egypt
 </li>
 <li>
 Powered by EIT-Hub
 </li>
 <li>
 Freight Operating Systems.
 </li>
 </ul>
</div>

Sales & Export Operations Officer

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 
 
 
 Key Responsibilities:
 
 
 
 Secure Cloud Deployment:
 
 
 <ul>
 <li>
 Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
 </li>
 <li>
 Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
 </li>
 <li>
 Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
 </li>
 <li>
 Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
 </li>
 <li>
 Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
 </li>
 <li>
 Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
 </li>
 <li>
 Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 8+ years of experience in security engineering, cloud security, or platform engineering roles.
 </li>
 <li>
 Hands-on experience securing production workloads in AWS and GCP.
 </li>
 <li>
 Strong experience designing and securing Infrastructure as Code using Terraform.
 </li>
 <li>
 Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
 </li>
 <li>
 Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
 </li>
 <li>
 Experience embedding security controls into CI/CD pipelines.
 </li>
 <li>
 Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
 </li>
 <li>
 Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
 </li>
 <li>
 Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
 </li>
 <li>
 Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
 
 
 </li>
 </ul>
 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4
 
 
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

Security Engineer (Bangkok Based, Relocation Support)

Basharsoft

<div>Location: Alexandria, Egypt
Reports to: Chief Operating Officer
Level: Senior / Individual Contributor with cross-functional leadership
Role Summary
The Senior Supply &amp; Demand Planner owns the end-to-end demand and supply planning cycle across ATG. This role drives the monthly S&amp;OP process, owns forecast accuracy at SKU level, and acts as the decision-support authority on stock health, replenishment, and availability trade-offs. It also plays a direct part in enabling the commercial team to deliver on budget, translating stock positioning and demand signals into actionable insight for sales. The right candidate combines analytical depth with the credibility to challenge commercial assumptions and influence procurement decisions.
Key Responsibilities
Planning<ul><li>Own the monthly S&amp;OP cycle end-to-end: prepare the demand review, consolidate supply and commercial inputs, facilitate alignment sessions, and track execution of agreed actions.</li><li>Own the statistical baseline forecast at SKU level; select and refine forecasting methods, incorporate market intelligence and branch-level performance, and drive continuous forecast accuracy improvement.</li><li>Build the expected sales plan against confirmed goods arrival schedules; manage revisions as supply conditions change and lead demand planning for new SKU introductions.</li><li>Present planning outcomes, risks, and trade-offs to senior management with clear recommendations, not just data.</li></ul>
Inventory Distribution and Health<ul><li>Design and maintain the inventory distribution model across ATG's DC and branch network, ensuring the right stock is in the right location to maximize availability and minimize redistribution cost.</li><li>Define stock allocation rules and replenishment triggers per branch based on sales velocity, service level targets, and working capital constraints; coordinate with the purchasing team to align on supply constraints.</li><li>Identify distribution imbalances across nodes and drive rebalancing quickly; own slow-moving and non-moving exposure analysis by warehouse and branch and produce markdown or redistribution recommendations before exposure compounds.</li><li>Monitor DIO, aging, and availability targets at branch level and drive corrective action plans with commercial and warehouse teams.</li></ul>
Commercial Enablement<ul><li>Translate demand and stock data into branch-level commercial briefings: which SKUs are available to push, where margin opportunity exists, and which categories are constrained.</li><li>Participate in branch-level sales reviews to align on gaps to budget and surface planning constraints limiting commercial performance; support sales budget phasing with realistic supply-side inputs.</li><li>Challenge order quantities against forecast, stock position, and cash constraints before commitment; provide structured input into procurement decisions including size-mix optimization.</li><li>Act as the primary point of contact for supply chain planning, inventory, and replenishment inquiries across sales, logistics, and purchasing stakeholders.</li></ul>
Reporting, Tools &amp; Process Improvement<ul><li>Own the group planning reporting suite: sales performance, stock and aging, sell-in vs. sell-out, target vs. budget variance, and order pipeline visibility.</li><li>Ensure data integrity and accuracy across all systems used for supply chain planning; leverage planning tools and BI software to improve visibility and decision speed.</li><li>Identify and implement process improvements to enhance the efficiency and accuracy of demand planning, inventory management, and replenishment; stay current on industry best practices.</li><li>Automate recurring reporting and set analytical standards for the planning function.</li></ul> 
Requirements
<ul><li>5 to 8 years in demand planning, supply planning, or S&amp;OP roles in distribution, automotive, or multi-SKU retail environments.</li><li>Proven S&amp;OP ownership and demonstrable forecast accuracy improvement track record.</li><li>Hands-on experience managing inventory distribution across a multi-location network, including DC and branch allocation, rebalancing, and slow-mover management.</li><li>Demonstrated ability to work alongside commercial or sales teams, translating planning data into actionable insight.</li><li>Advanced Excel and strong data modeling skills; Power BI or equivalent BI tool experience preferred.</li><li>Strong commercial acumen, able to link planning decisions to margin, cash, and service outcomes.</li><li>Confident communicator able to influence senior stakeholders and challenge assumptions constructively.</li><li>English and Arabic proficiency; ability to coordinate across Egypt and Saudi Arabia operations.</li></ul></div>

Supply & Demand Planning Lead - Alexandria

ServerHub

<div>
 
 About ServerHub:
 
 
 
 At ServerHub, we power businesses with high-performance cloud and hosting solutions. Our mission is to provide customers with reliable, scalable, and secure infrastructure worldwide. As an L3 Linux System Engineer, you will be at the forefront of our operations, ensuring our hosting platforms are optimized, secure, and always online.
 
 
 
 Job Responsibilities:
 
 
 
 
 Escalation &amp; Troubleshooting:
 
 
 
 <ul>
 <li>
 Act as the final escalation point (L3) for complex server, hosting, and network-related issues.
 </li>
 <li>
 Diagnose and resolve critical system failures, network outages, and performance issues.
 
 
 </li>
 </ul>
 
 Linux Server Administration:
 
 
 
 <ul>
 <li>
 Manage, optimize, and secure Linux-based hosting environments (CentOS, Ubuntu, RHEL).
 </li>
 <li>
 Administer and fine-tune web servers (Apache, Nginx, LiteSpeed), databases (MySQL, PostgreSQL), and caching layers (Redis, Memcached).
 </li>
 <li>
 Build and deploy servers from the ground up, ensuring optimal configurations for performance and security.
 
 
 </li>
 </ul>
 
 Automation &amp; DevOps:
 
 
 
 <ul>
 <li>
 Develop and maintain automation scripts (Bash, Python, Perl) for server provisioning and configuration management.
 </li>
 <li>
 Utilize Ansible, Terraform, or similar tools for automating infrastructure deployments.
 
 
 </li>
 </ul>
 
 Cloud &amp; Virtualization:
 
 
 
 <ul>
 <li>
 Deploy and manage KVM, OpenStack, VMware, or containerized environments (Docker, Kubernetes).
 </li>
 <li>
 Support cloud-based hosting solutions (AWS, Google Cloud, Azure).
 
 
 </li>
 </ul>
 
 Security &amp; Compliance:
 
 
 
 <ul>
 <li>
 Implement security best practices, including firewall rules, SELinux/AppArmor, IDS/IPS.
 </li>
 <li>
 Perform vulnerability assessments and patch management to secure customer environments.
 
 
 </li>
 </ul>
 
 Monitoring &amp; Incident Response:
 
 
 
 <ul>
 <li>
 Set up and manage monitoring tools like Prometheus, Grafana, Zabbix, Nagios.
 </li>
 <li>
 Participate in 24/7 on-call rotation for urgent system issues.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Mentoring:
 
 
 
 <ul>
 <li>
 Work closely with NOC, DevOps, and Engineering teams to ensure smooth operations.
 </li>
 <li>
 Provide guidance and mentorship to L1 &amp; L2 support engineers.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 10+ years of hands-on Linux system administration experience in a web hosting or cloud environment.
 </li>
 <li>
 7+ years of experience in a Senior position or Level 3 Engineer role.
 </li>
 <li>
 MUST be a KVM and Libvirt expert with a minimum of 7+ yrs of experience.
 </li>
 <li>
 Expert knowledge of web hosting technologies (cPanel, Plesk, WHM, LAMP/LEMP stacks).
 </li>
 <li>
 Strong scripting ability in Perl, Bash, and Python.
 </li>
 <li>
 Experience with configuration management tools (Ansible, Puppet, Chef).
 </li>
 <li>
 Networking expertise &ndash; understanding of TCP/IP, DNS, VPN, Firewalls, Load Balancing.
 </li>
 <li>
 Familiarity with RAID, SAN, NAS, and distributed storage systems.
 </li>
 <li>
 Experience working in a 24/7 production environment with on-call duties.
 </li>
 <li>
 Ability to build and configure servers from the ground up.
 </li>
 <li>
 Certifications such as RHCE, AWS Certified SysOps Administrator, or Kubernetes (CKA) are a plus.
 </li>
 <li>
 Good English Communication Skills
 
 
 </li>
 </ul>
 
 What ServerHub Offers:
 
 
 
 🚀 A fast-paced, innovative environment in a growing cloud hosting company.
 
 
 💻 Cutting-edge technologies and challenging projects.
 
 
 📈 Career growth opportunities and professional development.
 
 
 🎯 Paid leaves and fully remote set-up
 
 
 Powered by JazzHR
 
 
 pzdODPRXGt
</div>

Senior Linux Engineer

AMIDEAST, Inc.

<div>COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The Testing Specialist is responsible for the successful and cost-effective implementation of Amideast Testing programs: ETS: CMD, SAT, PROMETRIC and Miscellaneous tests effectively as per the set policies and procedures. S/he plays an active role in providing customer service and strong public relationship with institutions (schools, academies, universities, and corporates) and create public awareness of Amideast&rsquo;s testing services in the community.

S/he will support registration, administration, training; contacting Proctors, Test Center Administrators (TCAs), Test Center Supervisors (TCSs), tracks documents and forms and update databases; complete reporting documentation; consistently ensure that that testing quality and security standards are met; and will actively interact with all stakeholders in a professional and positive manner and all associated logistics. 


RESPONSIBILITIES 

<ul>
<li>Support testing department members in all projects &amp; tasks assigned</li>
<li>Perform actively in cross-functional projects teamwork tasks</li>
<li>Learn all testing product knowledge and act as testing resource for all projects</li>
<li>Handle testing unit duties (test registrations, back-office work &amp; results)</li>
<li>Comply with all procedures set forth by the various international test regulations &amp; client&rsquo;s agreement</li>
<li>Handles onsite &amp; offsite test administrations</li>
<li>Maintain excellent relationship with all stakeholders including schools, academies, universities, and corporates</li>
<li>Supervise Test Center Administrators (TCAs), Test Center Supervisors (TCSs), and Proctors. Support in scheduling their assignments</li>
<li>Registers candidates for paper and pencil examinations and computer-based examinations by accurately collecting, entering, and verifying candidate information and payment information</li>
<li>Receive, verify test materials, and securely store them till test date</li>
<li>Handles all filling system &amp; maintain organized track for storage inventory</li>
<li>Score, and distribute test scores</li>
<li>Handle local registration, confirmation with test takers and candidate complaints courteously and promptly</li>
<li>Monitor the usage and expiration of voucher logs for local registration of international tests</li>
<li>Complete PROMETRIC certification and pass certification exam annually</li>
<li>Act as Prometric TCA when needed</li>
<li>Support in preparing accurate data for invoice, annual business plan, budget, etc</li>
<li>Respond promptly to testing inquiries and provide information about various testing programs to candidates</li>
<li>Acts as test day supervisor in Institutional TOEFL and TOEIC examinations for internal and external clients and takes all required security precautions according to set rules &amp; regulations to maintain test security</li>
<li>Work in remote proctoring project for TOEIC and TOEFL Exams. Handle 2 roles proctor and administrator
</li><li>Schedule TOEIC public exams with ETS according to set deadlines and arrange and proctor test administrations.</li>
<li>Handle online shopping cart and ensure test takers are registered, rescheduled to proper exams, ensure refunds are processed, extract rosters for online registrations, update test policies</li>
<li>Submit a full report following any event or testing administration regarding policy violations and any issue that occur during the test administration</li>
<li>Distributes TOEFL, TOEIC and SAT score</li>
<li>Create additional score reports and mail them to institutions</li>
<li>Assist in the preparation and distribution of SAT scores</li>
<li>Coordinate none ETS paper-based exams, online exam activities, and arrange for test events including their staffing and work closely with the client to meet and exceed customer service levels and maintain test security and integrity</li>
<li>Complete departmental forms by thoroughly and accurately documenting information to provide quality service</li>
<li>Records and prepares accurate monthly statistics</li>
<li>Attend ETS &amp; Amideast H.Q meetings, training &amp; calls</li>
<li>Provide backup support for Testing Unit Representatives during peak hours, shifts and staff absence</li>
<li>Handle work tasks and responsibilities independently and with minimal supervision</li>
<li>Work closely with several internal departments &amp; grant</li>
<li>Handles all escalated calls in a professional and positive manner</li>
<li>Identify customer issues and concerns and respond where needed</li></ul> 
QUALIFICATIONS AND SKILLS 


Required
<ul>
<li>Bachelor&rsquo;s degree in any relevant field</li>
<li>Minimum of 3 - 7 years of work experience preferably in the field of Education/ administration</li>
<li>High language proficiency in both Arabic and English</li>
<li>Very good email writing skills</li>
<li>Very good speaking skills
</li><li>Organized</li>
<li>Project management skills with precise attention to detail, planning, organizing, and ability to work under time pressure</li>
<li>Strong decision making and problem-solving skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Ability to handle complaints and difficult situations</li>
<li>Must be available to work in afternoons/evenings and weekends, for the announced exam dates when requested and as needed. (Additional hours in afternoons to be compensated in other work days)</li>
<li>Integrity in keeping confidentiality is a must</li>
<li>Self-motivated</li>
<li>Able to maintain professional demeanor and appearance</li>
<li>Proficient use of Microsoft Outlook, Word, Excel, Power point</li>
</ul>
Preferred
<ul>
<li>English TOEIC score of minimum 800.</li>
<li>Project Management certification.</li>
</ul>
WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).
<ul>
<li>Computer (laptop or desktop)</li>
<li>Printer/Photocopier/Scanner/Fax</li>
<li>Telephone</li>
<li>Other (Specify if any)</li></ul> 


Up to 5% business travel may be needed to support as needed. 


The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. 


Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. 


Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</div>

Testing Specialist (Egypt)

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