crm & analytics manager Jobs in Kuwait City

crm & analytics manager

senior associate

senior communications manager - analyst relations Jobs in Kuwait City

senior communications manager - analyst relations

senior financial analyst Jobs in Kuwait City

senior financial analyst

senior manager - relationship management Jobs in Kuwait City

senior manager - relationship management

senior communications manager analyst relations

Canonical

<div>
 Be the voice of Canonical
 
 
 We're on the lookout for an energetic and creative Senior Communications Manager with experience in analyst relations (AR) to join our communications team. The ideal person for this role will drive communications strategy through the analyst relations channel in order to increase Canonical's visibility among industry influencers and shape market perception.
 
 
 Canonical serves a diverse customer base, ranging from end users to startups, large enterprises and governments. Our portfolio is broad in scope and in reach. The ideal candidate is passionate about technology, curious about shaping the evolving AR field, and relishes the challenge of communicating a diverse product range based around trusted open source.
 
 
 The AR field is becoming increasingly data-driven. Market research is also changing as a discipline thanks to AI models. As the voice of Canonical towards analysts and industry influencers, you will define and implement a strategy for data-driven engagement across portfolio areas, building on key narratives, developing new ones, and establishing relationships to advance our position across markets.
 
 
 This role will involve close partnership with the Product Management function within the company, as well as the Alliances, Sales and Marketing teams, to communicate key product news and announcements and manage perception of Canonical and its range of products among analysts. You will have the opportunity to shape the AR field in the company and help our organization stay ahead of the curve using technologies like AI to conduct market research and assess market perception, delivering insights to the business.
 
 
 This is a senior position and sits in the communications team reporting to the Director of Communications.
 
 
 
 Location:
 
 
 This role will be based remotely in the EMEA region.
 
 
 
 What your day will look like
 
 
 <ul>
 <li>
 Prepare and execute analyst-focused communications plans for product announcements, new partnerships and other initiatives in line with our go-to-market strategy
 </li>
 <li>
 Proactively look for ways to use new technologies like AI to analyze market trends and assess analyst perception and sentiment of Canonical and its products
 </li>
 <li>
 Understand GenAI platforms developed by analyst firms and ensure they contain the right information about Canonical's portfolio
 </li>
 <li>
 Craft and deliver compelling narratives about Canonical and its products in line with our company vision
 </li>
 <li>
 Manage analyst relationships directly, coordinating touchpoints throughout the year both through online briefings and industry events
 </li>
 <li>
 Measure the impact of the AR program, reporting regularly on progress to leadership, implementing the necessary tooling to improve collaboration and managing spend
 </li>
 <li>
 Proactively position the company in key analyst reports to drive recommendations and strengthen the company's brand
 </li>
 <li>
 Support the Director of Communications on Corporate Communications initiatives
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Extensive experience in market research, AR or communications
 </li>
 <li>
 Experience managing technology communications (agency or in-house) or AR programs
 </li>
 <li>
 A track record of delivering innovative and successful communications campaigns in the technology space, and enhancing company positioning through AR programs
 </li>
 <li>
 Experience of cloud/SaaS/open source technology an advantage
 </li>
 <li>
 An analytical eye and a good sense for the type of content that resonates best with analysts and other industry influencers
 </li>
 <li>
 Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Proven ability to prioritize and differentiate what matters from the noise, meeting deadlines without sacrificing quality
 </li>
 <li>
 Affinity for planning is a must, experience with project management tools like Jira is an advantage
 </li>
 <li>
 Background in product management or product marketing is a plus but not required
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
 
 
 🏠Fully remote working environment - we've been working remotely since 2004!
 
 
 📚Personal learning and development budget of 2,000USD per annum
 
 
 💰Annual compensation review
 
 
 🏆Recognition rewards
 
 
 🏝 Annual holiday leave
 
 
 👶Parental Leave
 
 
 🧑&zwj;💼Employee Assistance Programme
 
 
 🧳Opportunity to travel to new locations to meet colleagues at 'sprints'
 
 
 ✈️Priority Pass for travel and travel upgrades for long haul company events
 
 
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Communications Manager - Analyst Relations

Weber Shandwick

<div>
 
 We&rsquo;re expanding our team in Kuwait and looking for a motivated Bilingual Public Relations Account Executive to help manage exciting regional clients. This is an opportunity to work on creative campaigns, build strong media relationships, and grow your career in a fast-paced PR and social media environment.
 
 
 
 
 
 Who do we need?
 
 
 
 Someone who&rsquo;s passionate about storytelling and understands how PR and social media work together to shape a brand&rsquo;s reputation. You should be fluent in both Arabic and English, confident in client communication, media outreach, and online engagement &mdash; and eager to bring fresh ideas to the table.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Supporting day-to-day management of PR accounts and client communication.
 </li>
 <li>
 Drafting and translating press releases, media pitches, and social media content in both Arabic and English.
 </li>
 <li>
 Helping plan and execute social media calendars, influencer collaborations, and digital PR initiatives.
 </li>
 <li>
 Coordinating interviews, events, and brand activations.
 </li>
 <li>
 Building and maintaining relationships with journalists, influencers, and key stakeholders.
 </li>
 <li>
 Monitoring media and social media coverage, analyzing performance, and preparing client reports.
 </li>
 <li>
 Collaborating with creative and digital teams to ensure consistent messaging and tone across all channels.
 </li>
 </ul>
 
 
 
 
 
 What do you need to apply for this role?
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in public relations, Communications, Marketing, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in PR, communications, or social media (agency experience preferred).
 </li>
 <li>
 Excellent Arabic and English writing and speaking skills.
 </li>
 <li>
 Familiarity with social media management tools and analytics.
 </li>
 <li>
 A creative mindset, attention to detail, and the ability to multitask under deadlines.
 </li>
 <li>
 A genuine interest in media, storytelling, and building brand reputation both online and offline.
 </li>
 </ul>
</div>

Account Executive

Shamiya Catering

We are seeking an Employee Relations &amp; Performance Officer to support workforce discipline, performance management, and training initiatives across our restaurant operations. This role requires strong interpersonal skills, firmness, and hands-on engagement with operational teams.Key Responsibilities<ul><li>Handle employee relations issues, grievances, and conflict resolution</li><li>Manage probation reviews, performance appraisals, and PIPs</li><li>Coordinate and support staff training programs</li><li>Work closely with shift managers and cluster managers</li><li>Conduct regular branch visits to assess performance and compliance</li><li>Assist with incentive and performance tracking programs</li><li>Prepare reports and recommendations for senior operations management</li></ul>Requirements<ul><li>Experience in employee relations, HR operations, or a similar role</li><li>Strong communication and interpersonal skills</li><li>Ability to be firm, objective, and professional</li><li>Comfortable working in a fast-paced restaurant environment</li><li>English required; additional languages are an advantage</li></ul>What We Offer<ul><li>Stable role within a growing multi-brand food company</li><li>Exposure to real operational decision-making</li><li>Career growth for the right candidate</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Employee Relations & Performance Officer

PCPLTD

LocationKuwait (Head Office with oversight across multiple restaurant outlets)IndustryFood &amp; Beverage / HospitalityJob SummaryThe HR Manager will be responsible for end-to-end human resource management across a multi-outlet restaurant chain in Kuwait. The role includes recruitment, manpower planning, employee relations, compliance with Kuwait Labour Law, payroll coordination, performance management, and HR policy implementation for both local and expatriate staff.Key Responsibilities1. Recruitment &amp; Manpower Planning<ul><li>Plan and execute bulk hiring for restaurant staff (Chefs, Cooks, Waiters, Cashiers, Baristas, Supervisors, Cleaners, etc.).</li><li>Coordinate overseas recruitment (India, Nepal, Philippines, etc.) with licensed manpower agencies.</li><li>Conduct interviews, selection, onboarding, and deployment across outlets.</li><li>Maintain staffing levels as per business requirements and expansion plans.</li></ul>2. Compliance &amp; Labour Law<ul><li>Ensure full compliance with Kuwait Labour Law, residency regulations, and Ministry of Social Affairs &amp; Labour (MOSAL) requirements.</li><li>Handle visas, residencies, work permits, medicals, and related documentation in coordination with PROs.</li><li>Maintain employee records, contracts, and renewals.</li></ul>3. Employee Relations &amp; Welfare<ul><li>Act as a point of contact for employee grievances, disciplinary matters, and conflict resolution.</li><li>Manage attendance, leave, absenteeism, warnings, terminations, and end-of-service benefits.</li><li>Promote a positive work culture aligned with hospitality standards.</li></ul>4. HR Policies &amp; Procedures<ul><li>Develop and implement HR policies, SOPs, employee handbooks, and code of conduct.</li><li>Ensure uniform HR practices across all outlets.</li><li>Monitor compliance with company rules and disciplinary procedures.</li></ul>5. Performance Management &amp; Training<ul><li>Design and implement performance appraisal systems for restaurant staff and managers.</li><li>Identify training needs and coordinate skills, hygiene, customer service, and compliance training.</li><li>Support outlet managers in team development and productivity improvement.</li></ul>6. Payroll &amp; Compensation<ul><li>Coordinate payroll processing in line with contracts, overtime, and Kuwait wage norms.</li><li>Ensure timely salary payments and proper documentation.</li><li>Handle compensation structuring, incentives, and staff benefits.</li></ul>7. HR Reporting &amp; MIS<ul><li>Prepare monthly HR reports: headcount, attrition, recruitment status, visa status, and compliance updates.</li><li>Provide HR data and insights to senior management for decision-making.</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>5&ndash;8 years of HR experience, preferably in restaurants, hospitality, retail, or FMCG.</li><li>Minimum 2&ndash;3 years experience in Kuwait or GCC (mandatory).</li><li>Strong knowledge of Kuwait Labour Law and visa processes.</li><li>Experience managing multi-national workforce and multi-location operations.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and people management skills</li><li>Excellent knowledge of recruitment (local &amp; overseas)</li><li>Hands-on experience in employee relations and disciplinary handling</li><li>Good communication skills in English (Arabic is a strong advantage)</li><li>Ability to work under pressure in a fast-paced restaurant environment</li><li>Proficient in HR systems, MS Excel, and reporting</li></ul>Preferred Candidate Profile<ul><li>Experience working with QSR chains, casual dining, or fine-dining restaurant groups</li><li>Candidates currently in Kuwait will be preferred</li><li>Immediate or short notice joiners preferred</li></ul>Job Type: Full-timePay: KD1,000.000 - KD1,500.000 per monthApplication Question(s):<ul><li>Are you based in Kuwait </li><li>Can you speak Arabic</li></ul>Work Location: In person

Human Resource - HR Manager – Restaurant Chain

Al Mashaan General Trading & General Contracting for Buildings Co.

<div>
 Job Role
 
 
 The Junior HR Executive is responsible for assisting in various HR functions including recruitment, employee onboarding, records management, attendance tracking, and day-to-day administrative tasks. This role serves as a support link between management and staff, ensuring smooth and compliant HR operations.
 
 
 Duties &amp; Responsibilities
 
 
 <ul>
 <li>
 Recruitment Support
 </li>
 <li>
 Post job openings on various platforms and collect applications.
 </li>
 <li>
 Assist in local and overseas hiring; coordinate with candidates and hiring agents (Local &amp; Overseas).
 </li>
 <li>
 Conduct CV screening, telephonic interviews, online testing, and 1st round of face-to-face interviews.
 </li>
 <li>
 Coordinate interview schedules with candidates, Sr. HR Executive, and hiring managers.
 </li>
 <li>
 Collect required documents from agents (PCC, Pre-Medical) and obtain necessary management approvals for visa issuance and airline ticket booking.
 </li>
 <li>
 For local hiring, collect necessary documents directly from candidates.
 </li>
 <li>
 Prepare offer letters and joining documents.
 </li>
 <li>
 Support in onboarding and induction activities.
 </li>
 <li>
 Maintain and analyze recruitment data and generate relevant reports.
 </li>
 <li>
 Employee Records &amp; Documentation
 </li>
 <li>
 Maintain and update employee files (physical and electronic).
 </li>
 <li>
 Record and track expiry of documents such as passports, visas, and insurance.
 </li>
 <li>
 Ensure all HR documents are filed and labeled correctly.
 </li>
 <li>
 HR System Support
 </li>
 <li>
 Update employee information in the HRMS system.
 </li>
 <li>
 Generate standard HR reports (attendance, late/early logins, HR metrics, recruitment data, etc.).
 </li>
 <li>
 Handle data entry and verification during audits or reviews.
 </li>
 <li>
 Attendance &amp; Leave Management
 </li>
 <li>
 Monitor daily attendance records and process leave applications.
 </li>
 <li>
 Follow up with employees or supervisors on attendance irregularities.
 </li>
 <li>
 Assist in creating or verifying monthly attendance reports for payroll processing.
 </li>
 <li>
 Employee Relations
 </li>
 <li>
 Handle basic employee queries regarding HR policies and procedures.
 </li>
 <li>
 Maintain employee engagement records and participation in HR programs.
 </li>
 <li>
 Assist in grievance handling by conducting investigations, preparing grievance reports, and documenting disciplinary actions under guidance.
 </li>
 <li>
 General HR Administration
 </li>
 <li>
 Support Sr. HR Executive &amp; HR Manager in creating and amending forms, policies, and processes.
 </li>
 <li>
 Draft and issue employee letters (salary certificates, sick leave forms, memos, etc.).
 </li>
 <li>
 Circulate/convey HR communications to employees.
 </li>
 <li>
 Support HR events, training sessions, and employee engagement activities.
 </li>
 <li>
 Ensure employees comply with organizational policies and processes.
 </li>
 <li>
 Assist in obtaining and carrying out tasks for sustaining ISO certification of the organization.
 </li>
 </ul>
</div>

Junior HR Executive

Zain

<div>About the Role 
The Enterprise Performance Management Analyst is responsible for supporting the performance management team in driving B2B strategic objectives to drive commercial performance targets and analytics by regularly supporting in the review of performance, quality, and key KPI metrics.
Responsibilities:<ul><li>
Support in the identification of areas of potential commercial improvement by running advanced analytics on data sets and raising findings to the Enterprise Performance Management Senior Specialist in periodic catch ups</li><li>
Support the enterprise performance management team in proving or disproving given hypotheses by running analytical deep dives</li><li>
Record commercial channels KPIs</li><li>
Carry out statistical analysis and support the generation of actionable insights</li><li>
Support the design of performance policies &amp; set performance objectives</li><li>
Identify core issues and propose solutions to performance barriers</li><li>
Maintain accurate and rich intelligence data sets</li><li>
Develop, automate and circulate key sales scorecards and dashboards</li><li>
Synthesize market landscape and trends by product line and feed back to relevant teams</li><li>
Deliver regular reports to performance management Senior Specialist to drive strategic discussions and consensus alignment with management</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities</li></ul>
What We Need From You 
Skills:<ul><li>
Ability to communicate, present and influence all levels of the organization</li><li>
Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management</li><li>
Understanding of SQL, Python and Tableau</li><li>
Experience and proficiency in excel modeling / data wrangling / manipulation (including proficiency with pivot tables, debugging model malfunctions, ability to develop VBA modeling solutions</li><li>
Experience working independently across a cross-functional team</li><li>
Experience answering big picture questions by framing the business question into an analytical plan and communicate to stakeholders</li><li>
Ability to adapt to new digital technologies and trends remaining at the forefront of innovation</li><li>
Solid understanding of the telecommunications industry</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Ability to identify, assess and manage risks</li><li>
Strong organization and project management skills</li></ul></div>

Performance Management

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Enterprise Performance Management Analyst is responsible for supporting the performance management team in driving B2B strategic objectives to drive commercial performance targets and analytics by regularly supporting in the review of performance, quality, and key KPI metrics.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support in the identification of areas of potential commercial improvement by running advanced analytics on data sets and raising findings to the Enterprise Performance Management Senior Specialist in periodic catch ups
 </li>
 <li>
 Support the enterprise performance management team in proving or disproving given hypotheses by running analytical deep dives
 </li>
 <li>
 Record commercial channels KPIs
 </li>
 <li>
 Carry out statistical analysis and support the generation of actionable insights
 </li>
 <li>
 Support the design of performance policies &amp; set performance objectives
 </li>
 <li>
 Identify core issues and propose solutions to performance barriers
 </li>
 <li>
 Maintain accurate and rich intelligence data sets
 </li>
 <li>
 Develop, automate and circulate key sales scorecards and dashboards
 </li>
 <li>
 Synthesize market landscape and trends by product line and feed back to relevant teams
 </li>
 <li>
 Deliver regular reports to performance management Senior Specialist to drive strategic discussions and consensus alignment with management
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management
 </li>
 <li>
 Understanding of SQL, Python and Tableau
 </li>
 <li>
 Experience and proficiency in excel modeling / data wrangling / manipulation (including proficiency with pivot tables, debugging model malfunctions, ability to develop VBA modeling solutions
 </li>
 <li>
 Experience working independently across a cross-functional team
 </li>
 <li>
 Experience answering big picture questions by framing the business question into an analytical plan and communicate to stakeholders
 </li>
 <li>
 Ability to adapt to new digital technologies and trends remaining at the forefront of innovation
 </li>
 <li>
 Solid understanding of the telecommunications industry
 </li>
 <li>
 Strong problem-solving skills and ability to identify and frame key issues
 </li>
 <li>
 Ability to identify, assess and manage risks
 </li>
 <li>
 Strong organization and project management skills
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2107 - Performance Management

Explore 197+ Senior communications manager analyst relations in Kuwait City this January. Find roles across top companies and apply now to boost your career.