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senior engineer – full stack (front end focus) Jobs in New York United States

senior engineer – full stack (front end focus)

senior front end engineer

GEICO

<div><p><b>At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.</b></p><p><b>
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.</b></p><p></p><p><b>
When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.</b></p><p></p><p><b>
Senior Software Engineer </b><b>&ndash; Full Stack (Front End Focus)</b></p><p>
A Senior Engineer is a key member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between, with a strong emphasis on modern front-end frameworks and AI augmented engineering practices.</p><p></p><p><b>
Position Responsibilities</b></p><p>
As a Senior Engineer, you will:</p><ul><li>
Scope, design, and build scalable, resilient distributed systems</li><li>
Build product definition and leverage your technical skills to drive towards the right solution</li><li>
Engage in cross-functional collaboration throughout the entire software lifecycle</li><li>
Lead in design sessions and code reviews with peers to elevate the quality of engineering across the organization</li><li>
Define, create, and support reusable application components/patterns from a business and technology perspective</li><li>
Utilize modern JavaScript frameworks (such as React or Flutter), object-oriented languages, SQL/NoSQL databases, and container orchestration services including Docker and Kubernetes</li><li>
Apply Human&ndash;AI&ndash;Experience (HAX) guidelines and design patterns to build intuitive, human-centered AI features</li><li>
Leverage AI-assisted development tools (e.g., GitHub Copilot, Cursor) as part of day to day engineering workflows</li><li>
Use context engineering techniques and AI agents to accelerate development, improve quality, and enhance developer productivity</li><li>
Mentor other engineers</li><li>
Help raise the technical bar across the team by promoting strong engineering discipline, including Test Driven Development (TDD), automated testing strategies, and modern engineering practices</li><li>
Champion high quality coding standards, maintainability, and continuous improvement across services and front end components</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Strong programming experience with modern front-end frameworks such as React or Flutter (experience in one is required; both is a plus)</li><li>
Proven understanding of microservices-oriented architecture and extensible REST APIs</li><li>
Experience architecting and designing new and current systems</li><li>
Familiarity with Human&ndash;AI eXperience (HAX) guidelines and the ability to apply AI centric design patterns</li><li>
Experience using AI developer tools such as GitHub Copilot, Cursor, or similar</li><li>
Understanding of context engineering concepts and how to use AI agents effectively in day to day development</li><li>
Solid understanding of DevOps concepts and modern CI/CD practices</li><li>
Strong understanding of monitoring concepts and tooling</li><li>
Strong understanding of security principles and secure coding practices</li><li>
Experience with containers, orchestration, and distributed systems
</li><li>Strong problem-solving ability</li><li>
Ability to excel in a fast-paced environment</li><li>
Architecture assessment and proposals</li></ul><p></p><p><b>
Experience</b></p><ul><li>
4+ years of professional software development experience (object-oriented design plus experience with modern front-end frameworks)</li><li>
3+ years of experience with architecture and design</li><li>
2+ years of experience with React, Flutter, or Typescript</li><li>
2+ years of experience with AWS, GCP, Azure, or another cloud service (cloud experience still required, but not the primary focus)</li><li>
2+ years of experience in open-source frameworks</li></ul><p></p><p><b><br>
Annual Salary</b></p>
$100,000.00 - $215,000.00<p>
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, the work location as well as market and business considerations.</p><br>
<p></p>
GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.<p></p><p><b><br>
The GEICO Pledge:</b></p><p></p><p><b>
Great Company:</b> At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.</p><p>
We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.</p><p></p><p><b>
Great Careers:</b> We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.</p><p></p><p><b>
Great Culture:</b> We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.</p><p>
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.</p><p></p><p><b>
Great Rewards:</b> We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.</p><ul><li>
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.</li><li>
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.</li><li>
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.</li><li>
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.</li></ul><p></p><p>
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.</p><p></p><p>
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.</p></div>

Senior Engineer – Full Stack (Front End Focus)

Wealthfront

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   *This role supports US-based remote work, or Palo Alto, CA based hybrid in-office.
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   We&rsquo;re looking for Software Engineers to join our team. As part of a cross-functional scrum team you will design and develop new products and features to help clients grow their wealth. In addition to building client facing features leveraging our in-house Design System components, you also work on improving our infrastructure and developer productivity and can have significant impact afforded by our cross-platform collaboration methods.
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   As a core member of the Frontend team, you will:
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    Collaborate with backend and mobile engineers, designers, and product managers to build new features and enhance existing features
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    Join other web engineers to triage and resolve operational issues, ensuring that mission-critical web systems and services operate smoothly across the web platform
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    Help with web platform infrastructure projects to improve the health and performance of our systems and increase product delivery velocity
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    Participate in recruiting activities such as interviewing
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    Provide mentorship to other engineers on the team
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   This role could be a fit if you have:
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    2-5 years in a web-focused engineering role
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    A deep understanding of JavaScript, including standard ES5+, native DOM APIs, and ideally at least one modern front-end framework (React, Vue, Angular, etc)
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    Experience with Ruby on Rails or similar server-side frameworks (such as Express or Django) is a plus
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    Experience working with design to build custom pages and components, with a focus on page speed performance and writing custom CSS to create pages that are responsive across a variety of screen sizes
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    Real passion for working on projects that have a measurable business impact and like working in a fast-paced cross-functional environment
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    Experience with test-driven development, continuous integration, and automated testing
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    You have either a BS or MS in computer science or related field.
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   Once you join, Wealthfront will:
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    Pair you with a mentor who will guide you through our structured onboarding program
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    Encourage you to work on projects that match your professional goals
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    Support your professional development by providing feedback during weekly 1:1s and our bi-annual reviews
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    Provide autonomy so you can be a happy and successful member of our team
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  Estimated annual salary range: $140,000 - $185,000 plus equity and a discretionary bonus.
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  Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!
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   About Wealthfront
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   Here at Wealthfront, our mission is to create a financial system that favors people, not institutions. We do this by leveraging technology to build powerful, low-cost, and easy-to-use financial products that help modern investors grow and manage their money.
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   We started with the ambition to transform the investment advisory business. By automating strategies typically reserved for the wealthy, we unlocked access to high quality investment advice for a digitally-native generation that was underserved by traditional institutions. Since then, we've expanded to a full suite of products designed to help our clients turn their savings into long-term wealth, including:
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   &bull; A Cash Account that, through our partner banks, offers one of the highest annual percentage yields on uninvested cash in the industry, while providing instant and secure access to your money with no account fees and a full suite of checking features.
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   &bull; A zero-commission Stock Investing Account with 50+ handpicked collections that help DIY investors discover new companies and make smarter investing decisions.
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   &bull; Multiple automated investing portfolios designed to unlock tax savings through sophisticated strategies like fixed income, tax-loss harvesting, and direct indexing&mdash;which we offer at industry-leading low costs and accessible minimums.
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   Our award-winning products have attracted over 1 million clients who trust us with more than $90 billion of their hard earned savings&mdash;and we're far from done. If you&rsquo;re inspired to help us reshape the financial industry as we create our next chapter, let&rsquo;s talk!
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   For more information please visit
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  www.wealthfront.com
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   .We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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   Please review our
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   Disclosures:
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   &nbsp;All investing involves risk, including the possible loss of principal. Tax-Loss Harvesting benefits vary depending on the client's entire tax and investment profile. Wealthfront doesn&rsquo;t provide tax advice. The Cash Account is offered by Wealthfront Brokerage LLC (&ldquo;Wealthfront Brokerage&rdquo;), Member of FINRA/SIPC. Wealthfront Brokerage is not a bank. We convey funds to partner banks who accept and maintain deposits, provide the variable interest rate, and provide access to FDIC pass-through insurance. Investment management and advisory services&ndash;which are not FDIC insured&ndash;are provided by Wealthfront Advisers LLC (&ldquo;Wealthfront Advisers&rdquo;), an SEC-registered investment adviser. The checking features offered in the Wealthfront Cash Account are provided by Green Dot Bank, Member FDIC. Fees and Eligibility requirements may apply to certain checking features, please see the
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   for details.
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   By &ldquo;award-winning products&rdquo;, please refer to
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   for more information.&nbsp;Wealthfront Corporation oversees Total Client Assets and Trusted Clients through Wealthfront Advisers and Wealthfront Brokerage. Wealthfront Advisers and Wealthfront Brokerage are wholly owned subsidiaries of Wealthfront Corporation.
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Software Engineer, Frontend

Cerity Partners

<div><p><b>Job Overview
</b></p><p></p><p>Cerity Partners is seeking an Experienced Full Stack Engineer with expertise in modern JavaScript and TypeScript to create engaging, responsive, and high-performance user interfaces. You will work closely with our designers, back-end developers, marketing and content teams to build and maintain our websites and applications that deliver exceptional user experiences which are integral to our brand awareness, content engagement and lead generation marketing efforts.
</p><p></p><p>The Full Stack Engineer will be responsible for developing and maintaining website infrastructure, application integration, coding, and programming both front-end and back-end experiences. Daily tasks will include designing, implementing, and managing websites using our current WordPress platform, creating user interfaces, troubleshooting website problems, and keeping abreast of the latest industry trends to ensure the site is always performing at its best. In the near future, we will be modernizing and migrating to a new web hosting platform which requires this individual to work with our internal IT team on how best to optimize that migration.
</p><p></p><p><b>Full Stack Engineer Requirements:
</b></p><ul><li>5-7 years of professional experience as a Full Stack Developer and Senior Engineer.
</li><li>Proven experience managing and scaling high-traffic WordPress websites.
</li><li>Advanced proficiency in DevOps, Front-End and Back-End web development, design and platforming with JavaScript and TypeScript for financial services and technology companies.
</li><li>Experience with marketing integrations, GTM, GSC, HubSpot, and Salesforce and evaluating workflows.
</li><li>Appreciation and understanding of ADA best practices and approaches.
</li><li>Excellent problem-solving, troubleshooting and communication skills and a demonstrated ability to collaborate effectively with engineers as well as non-technical stakeholders on our marketing team.
</li><li>Proficiency with MySQL and a strong understanding of database performance in a WordPress context.
</li><li>Ability to work independently and remotely.
</li><li>Understanding of CRO and SEO practices.
</li><li>Bachelor's degree in Computer Science, Information Technology, or related field.
</li></ul><p></p><p><b>The Team
</b></p><p></p><p>The Cerity Partners marketing team touches all aspects of brand, performance marketing, content and communications across the firm. The team serves as an accelerant to the business, from driving awareness of our services to supporting a superior client experience and retention. We believe the job of marketing to be multi-faceted and to include:
</p><ul><li>Building and sustaining a lasting and best of breed brand
</li><li>Creating demand across individuals, families, businesses, and prospective partners
</li><li>Moving prospects through the buying experience
</li><li>Partnering with advisors to accelerate their individual growth efforts
</li><li>Collaborating across business lines and applying tactics to accelerate business goals
</li><li>Fostering cohesion between internal culture and the external brand
</li></ul><p></p><p><b>Why Cerity Partners
</b></p><p></p><p>Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:
</p><ul><li>Salary between $95-150K
</li><li>Health, dental, and vision insurance &ndash; day 1!
</li><li>401(k) savings and investment plan options with 4% match
</li><li>Flexible PTO policy
</li><li>Parental Leave
</li><li>Financial assistance for advanced education and professional designations
</li><li>Opportunity to give back time to local communities
</li><li>Commuter benefits
</li></ul><p></p><p>Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
<br>
<br>
Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to careers@ceritypartners.com. Applicants must be authorized to work for any employer in the U.S.
</p><p></p><p><i>Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
</i></p><p></p><p><i>Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to </i><i>careers@ceritypartners.com. </i><i>Applicants must be authorized to work for any employer in the U.S.</i></p></div>

Full Stack Web Engineer

Front Office Sports

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Front Office Sports is seeking a dynamic <b>Director, Video</b> to oversee, manage, and execute video-first editorial and original content across all platforms.</div><div></div><div><br>
This role comes at an exciting time in the company's life cycle as we continue the transition from a single-brand media company into a multi-platform, IP-led media company that delivers content directly to our audience across all of the major social and digital platforms, as well as our owned and operated channels.</div><div></div><div><br>
This role requires someone who has a keen understanding of developing, editing, and distributing video content across all platforms. As well as content strategy across video-first platforms such as YouTube &amp; TikTok.</div><div></div><div><br>
This role requires someone who understands the workload and focus that come with working at a dynamic and fast-paced media company.</div><div></div><div><br>
This role will report directly to the Vice President, Multimedia.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Oversee and manage all aspects of the day-to-day production and creation of video content across all social and video platforms</li>
<li>Manage a team of video editors, hosts, and creators editing through pitches, scripts &amp; videos</li>
<li>Collaborate with brand partnerships and the account management team to ideate and execute campaigns for clients</li>
<li>Act as a player-coach by writing social video scripts and editing videos</li>
<li>Pitch and execute new video-first content ideas</li>
<li>Build &amp; power new video verticals</li>
<li>Lead the growth &amp; strategic execution of the FOS YouTube channels.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
7+ years of video content experience, including</li>
<li>Previous experience managing teams of video editors, hosts, and creators</li>
<li>Proficient understanding of how to build and engage audiences on video-first social channels</li>
<li>Experience with building, managing, and executing short and long-term content plans and strategies.</li>
<li>Experience building video content plans for major sporting events, as well as owned and operated events</li>
<li>Experience building operational processes and working in collaboration with multiple departments to satisfy company and advertiser KPIs</li>
<li>Keen understanding of the business of sports, what moves our audience, and what we can build to drive deeper engagement and better monetization</li>
<li>A self-starter capable of taking initiative and leading a team</li>
<li>Strong problem-solving and troubleshooting skills</li>
<li>Excellent verbal and writing skills</li>
<li>Proficient knowledge of Adobe Creative Suite and other relevant software and tools</li>
<li>Handles pressure effectively and exhibits a flexible, positive attitude</li>
<li>Background or experience working for a media/news company is preferred</li>
<li>Able and willing to travel, in addition to working non-traditional hours, including evenings and weekends as needed</li></ul><br>
<h3 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h3><br>
<ul>
<li>
Generous PTO policy to use as you please, plus sick time and company holidays.</li>
<li>Employer-sponsored health benefits, including medical, dental, and vision.</li>
<li>An annual professional development stipend and endless development opportunities at a growing startup.</li>
<li>Plan for your future with our 401(k) plan, complemented by a 3% company match. We believe in supporting your long-term financial goals.</li>
<li>Thrive in a dynamic environment with endless development opportunities at our growing startup.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Front Office Sports</b></h3><div>
Front Office Sports (FOS) is the leading multi-platform media and news organization covering the business of sports.</div><div></div><div><br>
Front Office Sports is the category leader in scale and engagement, with an audience that delivers more than 150 million social impressions, 35 million newsletter opens, 10 million video views, and two million page views each month. In addition, with over 15 distribution partners, FOS content appears on screens in more than 50,000 buildings and venues across North America.</div><div></div><div><br>
Front Office Sports is backed by RedBird IMI, a joint venture between RedBird Capital Partners, a New York-based private equity firm founded and led by Gerry Cardinale, and International Media Investments (IMI), a global media company based in Abu Dhabi.</div><div></div><div><br>
In 2021, Front Office Sports was named one of Fast Company&rsquo;s Most Innovative Companies. In 2022 and 2024, Front Office Sports was named 'Hottest in Sports' on AdWeek&rsquo;s Media Hot List. In 2023, Front Office Sports was named to the Inc. 5000 list of the fastest-growing private companies in America.
<br>
<br>
<b>Compensation at Front Office Sports</b><br>
<i>At Front Office Sports, we approach compensation with fairness and transparency. Each role has a salary range that reflects the responsibilities of the position, the current market, and the value we place on experience and skills. Where a candidate falls within that range depends on several factors, including their background, expertise, and location. Decisions about final offers are made based on these variables, but inclusion in the range does not guarantee an offer at the top end.</i>
</div><div>
<br>
<b>Equal Opportunity Employer</b><br>
<i>Front Office Sports is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. We will consider all applicants without regard to race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other protected characteristic under applicable law.</i></div></div>

Director, Video

BLANK ROME, LLP

<p></p><div><div><div><div>Blank Rome LLP has an opening for a Patent Agent or Patent Attorney with at least 2 years of law firm experience to support the Firm's patent prosecution and technology practice. Candidates can be based out of our New York, Houston, Philadelphia or Washington, D.C. offices. The Patent Agent or Attorney candidate will leverage their technical expertise, with a Bachelor&rsquo;s or Master's Degree in Mechanical Engineering, Biomedical Engineer, Civil Engineering, or the like, to assist the Firm's clients in protecting their medical device and mechanical technology. The Patent Agent or Attorney will draft and prosecute applications through the U.S. Patent and Trademark Office as well as support due diligence. Candidates must be registered to practice in front of the U.S. Patent and Trademark Office, and if appropriate, licensed to practice law in their respective state. Candidates must have strong time management skills and be able to meet and manage internal and client-driven deadlines with assignments coming from multiple partners and clients. Candidates must have strong attention to detail, writing skills, and analytical skills with the ability to work well under pressure in a fast-paced environment. Please note that this is a non-partner track position. <b>This position is open to recruiting agency submissions at this time.</b><br>
</div><div></div><div><br>
<i>The target annual pay range for this role in New York City and Washington, D.C. is $150,000 - $200,000 plus bonuses based on performance. Positions outside of New York City and Washington, D.C. will be subject to annual pay ranges specific to the market for that particular geographic location. Actual pay will vary depending upon various factors, including relevant experience and skillset. The compensation range listed is just one component of Blank Rome&rsquo;s total compensation package for employees. In addition, Blank Rome provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans. The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well-being programs.</i></div><div><i>
</i><br>
</div><div></div><br>
<div><b>All headhunter submissions must be directed to Erica Rovinsky (Erica.Rovinsky@blankrome.com). Do NOT submit via web application.</b></div></div></div></div><div></div>

Patent Agent/Patent Attorney (Mechanical Engineering)

NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p><b>9:00 A.M &ndash; 5:00 P.M</b></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>Purpose of Functional Assignment:</b></p><p>
Under supervision, serves as front-line Level 1, and Level 2 IT support for NYC Health + Hospitals. Actively monitors and answers phone calls, Live Chat interactions, e-mail messages, service portal support, and auto-triggered request queues during their assigned tour (I, II, or III). Focuses on delivering timely and effective assistance to end-users, emphasizing strong communication, problem-solving, and customer service skills, while applying knowledge of best IT practices within a healthcare IT setting. Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.</p><p><b>
Examples of Typical Tasks:</b></p><p>
1. Manages, documents, prioritizes, and actively resolves Level 1 and Level 2 IT related to Interactions, Incidents, Service Requests, Tasks / Catalogs, and Work Orders tickets from report to resolution.</p><p>
2. Triages tickets to ensure accurate transfers and escalation, per Service Level Agreements (SLA).</p><p>
3. Tracks, monitors and ensures ticket progress and closure per SLA, following escalation and paging procedures as required.</p><p>
4. Provides support and services to end-users, seeking to resolve as many calls as possible at Level 1 &amp; Level 2 and for application-related issues and requests.</p><p>
5. Provides a positive experience to the end-users through meeting and exceeding expectations, and engendering confidence that requests will be resolved.</p><p>
6. Provides end-users with a single point of contact for all IT related issues or requests.</p><p>
7. Contributes to the ongoing improvement of the Service Desk processes and procedures.</p><p>
8. Maintains technical knowledge on all IT technologies.</p><p>
9. Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.</p><p>
10. Participates in special projects as needed and perform other related duties as assigned.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>Assignment Qualification Requirements:<br>
1. Master&rsquo;s degree from an accredited college or university in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or related discipline, or,<br>
2. Bachelor&rsquo;s degree from an accredited college or university, and one (1) year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; or,<br>
3. A satisfactory combination of education, training and experience.
<br>
<br>
Assignment Qualification Preferences:<br>
1. A minimum of Associate&rsquo;s degree in Information Technology or a closely related discipline, and three (3) years of service desk or technical support experience; or,<br>
2. Bachelor&rsquo;s Degree in Information Technology or a closely related discipline, and one (1) year of service desk or technical support experience.
<br>
<br>
Required Knowledge Areas, Skills, Abilities, and other Qualifications:
<br>
1. Understanding of ServiceNow.<br>
2. Understanding of remote desktop tools (Bomgar).<br>
3. Basic Network Troubleshooting.
<br>
4. Hardware and Software Troubleshooting.
<br>
5. Customer Service and strong documentation skills.<br>
6. Ability to work independently and collaboratively within a fast-paced team environment.<br>
<br>
Equipment/Machines and Software Operated:<br>
1. General office equipment (e.g., computer, scanner, printer, phones).</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p><div><b><i>
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.</i></b></div></div></div></div></div></div>

EITS Service Desk Analyst

GlossGenius

<div>
 <p>
  <strong>
   About GlossGenius
  </strong>
 </p>
 <p>
  GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more.
 </p>
 <p>
  Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  GlossGenius has grown significantly, supporting tens of thousands of customers and seeing billions of transaction volumes on our platforms. As our customers continue to grow their businesses, we want to enable them to be more successful. For that, we&rsquo;re building AI features that will transform how our customers operate and grow their businesses.
 </p>
 <p>
  That&rsquo;s why we are seeking strong
  <strong>
   Software Engineers, All levels
  </strong>
  to join one of our Product or Platform-based teams. Product-focused engineers work at the intersection of business needs and technical solutions, solving key customer problems. Platform-focused engineers build scalable, reliable, and extensible systems that empower product teams to move faster, deliver with quality, and focus on customer value.
 </p>
 <p>
  You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.
 </p>
 <p>
  <strong>
   What We Work With
  </strong>
 </p>
 <p>
  We are open to hearing from candidates who know different programming languages and are excited to learn more and grow their skills. Our current stack:
 </p>
 <ul>
  <li>
   Kotlin (micronaut, jooq), Ruby (Rails, Sidekiq), gRPC, protobuf
  </li>
  <li>
   Typescript / Javascript (React, Redux)
  </li>
  <li>
   React Native
  </li>
  <li>
   AWS, Kubernetes, Postgres, and Terraform
  </li>
 </ul>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <p>
  As a Software Engineer at GlossGenius, you'll play a critical role in shaping a platform that powers over 90,000 small businesses and processes more than $3 billion in payments annually. Engineers work on high-impact initiatives that support our rapid growth and evolving scale. Examples of your potential responsibilities include:
 </p>
 <ul>
  <li>
   Develop, release, and run large-scale web applications that empower beauty and wellness businesses to operate and grow.
  </li>
  <li>
   Build new AI features for our customers.
  </li>
  <li>
   Develop and define our microservice-based infrastructure.
  </li>
  <li>
   Build tools and solutions that enable internal teams to work faster, more effectively, with more confidence, and improve the value they can provide our users (Business Scalability team).
  </li>
  <li>
   Work on core experiences such as making payments friction-free for clients and customers, building tools to help customers earn more per hour, or enabling businesses to effortlessly grow and manage their teams.
  </li>
  <li>
   Focus on front-end development, crafting intuitive and engaging user experiences for our web and mobile applications.
  </li>
  <li>
   Improve performance, reliability, scalability, and security for our backend systems.
  </li>
 </ul>
 <p>
  What We&rsquo;re Looking For
 </p>
 <ul>
  <li>
   2+ years of professional experience in software development.
  </li>
  <li>
   A Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  </li>
  <li>
   A strong desire to move fast and have a significant impact.
  </li>
  <li>
   An entrepreneurial mindset, eager to take ownership and contribute new ideas to solve challenging problems.
  </li>
  <li>
   Ability to analyze and improve efficiency, scalability, and stability of various system resources.
  </li>
  <li>
   Demonstrates strong collaboration skills and team spirit.
  </li>
 </ul>
 <p>
  Benefits &amp; Perks&nbsp;
 </p>
 <ul>
  <li>
   Flexible PTO
  </li>
  <li>
   Competitive health &amp; dental insurance options, with premiums partially or fully covered by GG
  </li>
  <li>
   In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)
  </li>
  <li>
   Fertility and adoption benefits via Carrot
  </li>
  <li>
   Generous, fully-paid parental leave policy
  </li>
  <li>
   401k benefit - employees are eligible to contribute starting day 1 of employment
  </li>
  <li>
   Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
  </li>
  <li>
   Pre-tax commuter benefits
  </li>
  <li>
   Dependent Care FSA
  </li>
  <li>
   Home office support
  </li>
 </ul>
 <p>
  <em>
   The starting base salary for this role in New York is between $150,000-$230,000+ target equity + benefits. The base salary offered is dependent upon many factors including skills,
   <strong>
    experience
   </strong>
   , location, and education. The base pay range is subject to change and may be modified in the future.&nbsp; Additionally, this role is currently eligible to participate in GlossGenius&rsquo;s equity plan as well as a range of health &amp; wellbeing, retirement savings, and other benefits within our total rewards offering.
  </em>
 </p>
 <p>
  <em>
   At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
  </em>
 </p>
 <p>
  <em>
   Personal Information: Notice at Collection for Employees and Applicants
  </em>
 </p>
 <p>
  <em>
   Agency Submissions
   <br/>
  </em>
  <em>
   If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.&nbsp;
  </em>
 </p>
</div>


Software Engineer - All Levels

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