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assistant manager – finance

senior front office manager

Ebenezer Hotel Apartments LLC

About the Role: Ebenezer Hotel Apartments LLC is seeking a professional and customer focused Senior Front Office Manager to oversee front desk operations and guest services in Salalah, Dhofar. This role focuses on ensuring smooth daily operations, delivering excellent guest experiences, and supporting overall hotel performance.Key Responsibilities:<ul><li>Front Office Operations: Oversee daily front desk activities including check in, check out, and guest services</li><li>Guest Experience: Ensure a high level of customer satisfaction and handle guest concerns when needed</li><li>Team Supervision: Lead and support front office staff to maintain service quality and efficiency</li><li>Coordination: Work closely with housekeeping and other departments to ensure smooth operations</li><li>Performance Monitoring: Track service quality and support improvements in operations</li><li>Reporting: Provide regular updates on operations and guest feedback</li></ul>What We Are Looking For:<ul><li>Experience: Relevant experience in hotel front office or hospitality management</li><li>Skills: Strong communication, leadership, and customer service skills</li><li>Education: Degree or equivalent experience in hospitality or related field</li><li>Industry Knowledge: Understanding of hotel operations and guest service standards</li><li>Leadership: Ability to manage teams and handle daily operations</li></ul>Why Join Us:<ul><li>Hospitality Industry Exposure: Be part of a growing hotel operations team</li><li>Leadership Role: Take on a key role in guest experience and front office management</li><li>Career Development: Opportunities for growth within the company</li><li>Team Environment: Work in a collaborative and service focused setting</li></ul>Job Types: Full-time, PermanentPay: RO800.000 - RO1,800.000 per monthWork Location: In person

Senior Front Office Manager

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Summary Of Position
 
 
 
 Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
 
 
 
 Reporting Line
 
 
 :
 
 Front Desk Supervisor &gt; Reception Manager
 
 
 &gt; Guest Operations Manager
 
 
 
 Summary of Responsibilities:
 
 
 
 Responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Execute duties as assigned by the management, FOM or the GS Supervisor FO.
 </li>
 <li>
 To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.
 </li>
 <li>
 Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.
 </li>
 <li>
 To ensure working area is properly stacked with operational stationary and request additional whenever required.
 </li>
 <li>
 Monitor the FO stocks and action accordingly.
 </li>
 <li>
 Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.
 </li>
 <li>
 Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.
 </li>
 <li>
 To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).
 </li>
 <li>
 To be an ambassador of the Front Office and the hotel, in and outside the work place.
 </li>
 <li>
 To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.
 </li>
 <li>
 Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).
 </li>
 <li>
 Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.
 </li>
 <li>
 To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
 </li>
 <li>
 To personally greet and escort the guests rather than pointing out directions (Whenever possible).
 </li>
 <li>
 To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.
 </li>
 <li>
 To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.
 </li>
 <li>
 To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.
 </li>
 <li>
 To ensure the hotel rooms inventory is properly balanced.
 </li>
 <li>
 To properly follow all local government requirements concerning hotel guests and files.
 </li>
 <li>
 To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.
 </li>
 <li>
 Follow up on internal communications and any actions should be taken by FO to be responded to immediately.
 </li>
 <li>
 Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.
 </li>
 <li>
 Follow up on High balance guest and ensure proper action and follow up is in place.
 </li>
 <li>
 To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.
 </li>
 <li>
 To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.
 </li>
 <li>
 To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.
 </li>
 <li>
 To share daily activity highlights with the manager including internal and external guest opportunities.
 </li>
 <li>
 To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.
 </li>
 <li>
 To be aware of and to report all guest comments or complaints.
 </li>
 <li>
 To follow the checklists and participate in their daily completion.
 </li>
 <li>
 To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.
 </li>
 <li>
 To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.
 </li>
 <li>
 To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.
 </li>
 <li>
 All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.
 </li>
 <li>
 To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.
 </li>
 <li>
 Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.
 </li>
 <li>
 To respect the privacy of the guests and the confidentiality of the information at hand.
 </li>
 <li>
 To strictly respect the room keys and section keys handover procedures.
 </li>
 <li>
 To respect schedules, terms and deadlines as agreed with the Management.
 </li>
 <li>
 To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.
 </li>
 <li>
 To liaise closely with the Sales and Reservations on rate management.
 </li>
 <li>
 To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
 </li>
 <li>
 To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
 </li>
 <li>
 To report for duty punctually wearing the correct uniform and name tag.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
 </li>
 <li>
 To maintain good working relationships with all colleagues.
 </li>
 <li>
 To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To know the Hilton values and always abide by them when in the workplace.
 </li>
 <li>
 To do a proper cashier closer and to submit it to senior or manager for review and approval.
 </li>
 <li>
 To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.
 
 
 
 </li>
 </ul>
 
 
 GENERAL DUTIES:
 
 
 
 
 
 
 Health and Safety:
 
 
 
 
 <ul>
 <li>
 Ensure that all potential and real Hazards are reported immediately and rectified.
 </li>
 <li>
 Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
 </li>
 <li>
 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
 </li>
 <li>
 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
 </li>
 <li>
 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
 </li>
 <li>
 Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
 </li>
 <li>
 All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.
 
 
 
 </li>
 </ul>
 
 Confidentiality
 
 :
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.
 </li>
 <li>
 Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 </li>
 <li>
 Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.
 </li>
 <li>
 Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.
 </li>
 <li>
 It&rsquo;s prohibited to share any numbers of team members with the guest without permission.
 </li>
 <li>
 It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
 </li>
 <li>
 Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.
 
 
 
 </li>
 </ul>
 
 
 To be fully conversant with:
 
 
 
 
 <ul>
 <li>
 Hotel fire procedures.
 </li>
 <li>
 Hotel security procedures.
 </li>
 <li>
 Hotel Health and Safety policy and procedures.
 </li>
 <li>
 Hotel Facilities and attractions.
 </li>
 <li>
 Hotel standards of operation and departmental procedures.
 </li>
 <li>
 All HR Memos and guidance.
 </li>
 <li>
 Hilton Grooming and Appearance guidelines.
 </li>
 <li>
 Hilton values and its corresponding strategies.
 </li>
 <li>
 Methods of accepted payment of the company.
 </li>
 <li>
 Short- and long-term company marketing promotions.
 </li>
 <li>
 Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably previous experience in a similar function from a hotel or resort.
 </li>
 <li>
 Fluent in English, local or other major foreign.
 </li>
 <li>
 Excellent interpersonal skill.
 </li>
 <li>
 Has a sense initiative and open-mindedness.
 
 
 
 </li>
 </ul>
 
 Physical Aspects of Position:
 
 
 
 Physical aspects of the position include but are not limited to the following:
 
 
 <ul>
 <li>
 Assist with set up or movement of equipment for ensuring availability for special events.
 </li>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Handling objects, products and computer equipment.
 
 
 
 </li>
 </ul>
 
 
 Acknowledgement:
 
 
 
 
 I have received, reviewed and fully understand the job description of
 
 
 Front Desk Agent.
 
 
 I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Muscat
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Agent / Associate Omani only

<div>Guest Service Agent / Associate Omani only
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
SUMMARY OF POSITION
Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
Reporting Line: Front Desk Supervisor &gt; Reception Manager
&gt; Guest Operations Manager
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
<ul><li>Execute duties as assigned by the management, FOM or the GS Supervisor FO.</li><li>To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.</li><li>Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.</li><li>To ensure working area is properly stacked with operational stationary and request additional whenever required.</li><li>Monitor the FO stocks and action accordingly.</li><li>Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.</li><li>Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.</li><li>To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).</li><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li><li>To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.</li><li>Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).</li><li>Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions (Whenever possible).</li><li>To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.</li><li>To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.</li><li>To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.</li><li>To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.</li><li>To ensure the hotel rooms inventory is properly balanced.</li><li>To properly follow all local government requirements concerning hotel guests and files.</li><li>To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.</li><li>Follow up on internal communications and any actions should be taken by FO to be responded to immediately.</li><li>Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.</li><li>Follow up on High balance guest and ensure proper action and follow up is in place.</li><li>To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To monitor room status and discrepancies.</li><li>To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.</li><li>To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li><li>To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To follow the checklists and participate in their daily completion.</li><li>To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.</li><li>To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.</li><li>To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.</li><li>All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.</li><li>To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.</li><li>Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.</li><li>To respect the privacy of the guests and the confidentiality of the information at hand.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To respect schedules, terms and deadlines as agreed with the Management.</li><li>To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.</li><li>To liaise closely with the Sales and Reservations on rate management.</li><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To report for duty punctually wearing the correct uniform and name tag.</li><li>To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To maintain good working relationships with all colleagues.</li><li>To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To know the Hilton values and always abide by them when in the workplace.</li><li>To do a proper cashier closer and to submit it to senior or manager for review and approval.</li><li>To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.</li></ul>
GENERAL DUTIES:
Health and Safety:<ul><li>
Ensure that all potential and real Hazards are reported immediately and rectified.</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li><li>
All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.</li></ul>
Confidentiality:<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li><li>Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.</li><li>Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.</li><li>It&rsquo;s prohibited to share any numbers of team members with the guest without permission.</li><li>It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
</li><li>Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures.</li><li>
Hotel security procedures.</li><li>
Hotel Health and Safety policy and procedures.</li><li>
Hotel Facilities and attractions.</li><li>
Hotel standards of operation and departmental procedures.</li><li>
All HR Memos and guidance.</li><li>
Hilton Grooming and Appearance guidelines.</li><li>
Hilton values and its corresponding strategies.</li><li>
Methods of accepted payment of the company.</li><li>
Short- and long-term company marketing promotions.</li><li>
Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel</li></ul>
Qualifications:
<ul><li>Preferably previous experience in a similar function from a hotel or resort.</li><li>Fluent in English, local or other major foreign.</li><li>Excellent interpersonal skill.</li><li>Has a sense initiative and open-mindedness.</li></ul>
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
<ul><li>Assist with set up or movement of equipment for ensuring availability for special events.</li><li>Frequently standing up behind the desk and front office areas.</li><li>Handling objects, products and computer equipment.</li></ul>
Acknowledgement:
I have received, reviewed and fully understand the job description of Front Desk Agent. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</div>

G MASS Consulting

<div>
 
 G MASS are partnering with a leading, high-growth Investment Bank in the Middle East to appoint an experienced Change Project Manager / Business Analyst with strong exposure to trading environments and capital markets products.
 
 
 
 
 
 This role is suited to someone who combines hands-on change delivery with the ability to engage Front Office stakeholders and understand trading workflows, supporting a broad portfolio of initiatives across operations, technology, and risk.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead and coordinate change initiatives across front-to-back investment banking operations, with a strong focus on Front Office alignment
 </li>
 <li>
 Partner directly with Heads of Trading, Traders, and Sales to gather requirements, define target operating models, and support implementation
 </li>
 <li>
 Translate trading and product requirements (e.g. equities, fixed income, FX, derivatives) into clear business and functional specifications
 </li>
 <li>
 Support end-to-end delivery of change initiatives, from requirements gathering through to testing, rollout, and embedding
 </li>
 <li>
 Maintain detailed project artefacts including RAID logs, project plans, and status reporting
 </li>
 <li>
 Facilitate workshops, UAT coordination, and governance forums to drive delivery and decision-making
 </li>
 <li>
 Identify opportunities for process optimisation and operational efficiency across trading and post-trade workflows
 </li>
 <li>
 Ensure all initiatives align with regulatory, risk, and control frameworks
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in a Business Analyst, Change Analyst, or Change PM role within investment banking / capital markets
 </li>
 <li>
 Strong understanding of trading environments and front-to-back workflows, including exposure to Front Office processes
 </li>
 <li>
 Working knowledge of financial products (e.g. equities, FX, fixed income, derivatives) and how they flow through systems and operations
 </li>
 <li>
 Demonstrated experience delivering change initiatives end-to-end, ideally within trading or markets businesses
 </li>
 <li>
 Ability to "speak the language" of traders and confidently engage Front Office stakeholders
 </li>
 <li>
 Experience producing business requirements, functional specs, and supporting UAT
 </li>
 <li>
 Strong stakeholder management, communication, and workshop facilitation skills
 </li>
 <li>
 Comfortable operating in a fast-paced, high-growth environment
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 Length: 6 months rolling contract
 
 
 Rate: competitive salary, to be discussed
 
</div>

Business Analyst

Wyndham Hotels & Resorts EMEA

<div>
 An Income Auditor cum Accounts Receivable (AR) ensures financial accuracy in a hotel by daily auditing all revenue sources (rooms, F&amp;B, banquets) and managing guest/corporate billing. Key duties include reconciling night audit reports, investigating revenue discrepancies, processing city ledger invoices, and controlling city ledger accounts, ensuring compliance with internal policies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Verify all revenue transactions and settle daily reports from the Front Office and F&amp;B outlets, ensuring cashier remittances match revenue reports.
 </li>
 <li>
 Audit banquet and minor operating department revenue for accuracy.
 </li>
 <li>
 Reconcile credit card payments, cash, and voucher totals, ensuring all daily postings comply with policies.
 </li>
 <li>
 Investigate and report all discrepancies, cashier shortages, or overages to the Accounting Manager.
 </li>
 <li>
 Verify room rate variances and ensure rebates/adjustments are approved and documented.
 </li>
 <li>
 Ensure accurate guest and city ledger invoices are prepared and sent timely, with required supporting documentation (guest folios, signed checks).
 </li>
 <li>
 Process and follow up on credit card rejections and city ledger inquiries, managing relationships with clients and travel agents.
 </li>
 <li>
 Monitor city ledger accounts, performing reconciliations and aging analysis.
 </li>
 <li>
 Maintain organized, up-to-date filing systems for both revenue documents and AR records.
 </li>
 <li>
 Prepare daily journals for posting into the financial system.
 </li>
 <li>
 Support the general cashier by conducting house float and safe counts.
 </li>
 <li>
 Provide coverage or support for the Night Audit function when needed.
 </li>
 <li>
 Previous experience in hotel income auditing and accounts receivable, 1&ndash;3 years in hospitality accounting.
 </li>
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 Proficiency in Opera and accounting software
 </li>
 </ul>
</div>

Income Auditor cum Accounts Receivable

Wyndham Garden Muscat

<div>An Income Auditor cum Accounts Receivable (AR) ensures financial accuracy in a hotel by daily auditing all revenue sources (rooms, F&amp;B, banquets) and managing guest/corporate billing. Key duties include reconciling night audit reports, investigating revenue discrepancies, processing city ledger invoices, and controlling city ledger accounts, ensuring compliance with internal policies.
Key Responsibilities<ul><li>Verify all revenue transactions and settle daily reports from the Front Office and F&amp;B outlets, ensuring cashier remittances match revenue reports.</li><li>Audit banquet and minor operating department revenue for accuracy.</li><li>Reconcile credit card payments, cash, and voucher totals, ensuring all daily postings comply with policies.</li><li>Investigate and report all discrepancies, cashier shortages, or overages to the Accounting Manager.</li><li>Verify room rate variances and ensure rebates/adjustments are approved and documented.</li><li>Ensure accurate guest and city ledger invoices are prepared and sent timely, with required supporting documentation (guest folios, signed checks).</li><li>Process and follow up on credit card rejections and city ledger inquiries, managing relationships with clients and travel agents.</li><li>Monitor city ledger accounts, performing reconciliations and aging analysis.</li><li>Maintain organized, up-to-date filing systems for both revenue documents and AR records.</li><li>Prepare daily journals for posting into the financial system.</li><li>Support the general cashier by conducting house float and safe counts.</li><li>Provide coverage or support for the Night Audit function when needed.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><ul><li>Previous experience in hotel income auditing and accounts receivable, 1&ndash;3 years in hospitality accounting.</li><li>Proficiency in Opera and accounting software</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Financial Skills</h3>
Financial Reporting, Financial Accounting<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 
 
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 
 
 
 Key Duties And Responsibilities
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Clearly understands the concept of guest services center being the one point of contact for guests.
 </li>
 <li>
 Ensures adherence to:
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Proper and prompt handling of calls
 </li>
 <li>
 Message handling
 </li>
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 Compliance with request as per SOP
 </li>
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 Usage of standard phraseology
 </li>
 <li>
 Taking Invilla dining orders
 </li>
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 Handling seaplane and domestic bookings
 </li>
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 Ensures adherence to duty roster and is punctual.
 </li>
 <li>
 Ensures that work areas, PABX are properly maintained and cleaned.
 </li>
 <li>
 Is updated of VIP/RSVP etc. and repeat guest list.
 </li>
 <li>
 Performs duties of guest services when necessary.
 </li>
 <li>
 Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
 </li>
 <li>
 Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
 </li>
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 Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
 </li>
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 Ensures immediate transmission of invoices to the cashiers / front desk.
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 Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
 </li>
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 Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
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 Ensures that all guest requests are channelled correctly and followed upon effectively.
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 Conducts courtesy calls for all in-house guests.
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 Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
 </li>
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 Completes all other shift duties as outlined on shift checklist.
 </li>
 <li>
 Assists in all the other areas of Front office as and when necessary.
 </li>
 <li>
 Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
 </li>
 <li>
 Handle Food and Beverage order efficiently and ensure to upsell.
 </li>
 <li>
 Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
 </li>
 <li>
 Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
 </li>
 <li>
 Develops and maintains a close and harmonious working relationship with all hotel departments.
 </li>
 <li>
 Participates in training programs for the Front Office Department as scheduled.
 </li>
 <li>
 Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
 </li>
 <li>
 Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
 </li>
 <li>
 Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
 </li>
 <li>
 Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field.
 </li>
 <li>
 Previous experience as an Guest Service Centre Supervisor in Front Office.
 </li>
 <li>
 Excellent oral communication skills.
 </li>
 <li>
 Experience with Front Office systems.
 </li>
 <li>
 Fluent in English, both written and spoken.
 </li>
 </ul>
 </ul>
</div>

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228 senior front office manager jobs In Oman

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Income Auditor cum Accounts Receivable

Income Auditor cum Accounts Receivable

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