senior operations manager

vijay kumar

Manager &ndash; FTTH Operations (Karachi)Location: Karachi Salary: PKR 120,000Job OverviewWe are seeking an experienced Manager &ndash; FTTH Operations to lead end-to-end fiber deployment, quality assurance, and field operations. The role requires strong leadership to manage teams, ensure SLA compliance, and maintain high service standards.Eligibility Criteria<ul><li>Minimum Bachelor&rsquo;s Degree (16 years) in Electrical, Electronics, Telecom, or relevant field</li><li>5 to 7 years of experience in FTTH (Quality, Deployment, or Field Operations)</li></ul>Key Responsibilities<ul><li>Lead and manage FTTH field teams for timely and high-quality deployment</li><li>Ensure adherence to quality standards and SOPs across operations</li><li>Conduct quality audits and oversee installation compliance</li><li>Coordinate with planning, vendors, and internal teams to meet SLAs</li><li>Handle escalations and resolve complex fiber issues</li><li>Maintain QA reports, KPIs, and performance dashboards</li><li>Manage ROW issues with relevant authorities</li><li>Ensure compliance with HSE standards</li><li>Drive process improvements and operational efficiency</li></ul>Required Skills<ul><li>Strong FTTH technical expertise (Fiber splicing, OLT/ONT, troubleshooting)</li><li>Leadership and team management</li><li>Strong analytical and problem-solving abilities</li><li>Excellent communication and stakeholder management</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Up to Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Manager – FTTH Operations (Karachi)

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Manager (FTTH Operations)Locations: Karachi Salary: PKR 120,000Responsibilities:<ul><li>Oversee FTTH operations including Quality, Deployment, and Field Operations.</li><li>Ensure smooth project execution and compliance with technical standards.</li><li>Lead teams responsible for fiber deployment, troubleshooting, and maintenance.</li><li>Coordinate with internal teams and vendors.</li><li>Monitor KPIs and operational performance.</li></ul>Requirements:<ul><li>Minimum 16 years of education (Electrical/Electronics/Telecom).</li><li>5&ndash;7 years FTTH experience (Quality, Deployment, Field).</li><li>Strong leadership &amp; project management skills.</li></ul>Job Type: Full-timePay: Rs120,000.00 per monthWork Location: In person

Manager (FTTH Operations)

Jeeny

<div>About Jeeny:
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
About the Role: 
The Senior Analyst - Operations is a key contributor to optimizing the performance of our ride-hailing operations. This role involves analyzing driver and rider data, enhancing operational processes, and supporting strategies to improve service quality, efficiency, and user satisfaction.
Responsibilities:<ul>
<li>Data Analysis: Collect, process and analyse data related to various aspects of operational initiatives and growth.</li>
<li>Performance monitoring: Develop and maintain key performance indicators (KPIs) and dashboards (where needed) to track performance of our fleet across KSA, providing meaningful insights.</li>
<li>Forecasting: Utilize historical data and statistical modelling to generate predictions and forecasts of proposed initiatives.</li>
<li>Data integrity: Ensure accuracy, completeness, and accuracy of data for analysis and reporting in daily/weekly trackers.</li>
<li>Ad hoc analysis: Perform ad hoc analysis as and when requested by management &amp; leadership team.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Data Analytics, or a related field (Master&rsquo;s degree preferred).</li>
<li>2-3 years of experience in operations, data analysis, or related roles.</li>
<li>Proficiency in data analytics tools such as Excel, SQL, Tableau, Power BI, or similar platforms.</li>
<li>Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).</li>
<li>Proven ability to analyze complex datasets and develop actionable recommendations.</li>
<li>Excellent communication and presentation skills.</li>
<li>Strong organizational and time-management skills.</li> 
</ul> 
 
Benefits 
What we offer:<ul><li>
Market Competitive Salary
 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li><li>
Learn &amp; Grow
 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li><li>
International Exposure
 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li><li>
Health Insurance
 
Full health coverage so you can focus on your goals with peace of mind.</li><li>
OPD Coverage
 
Outpatient visits? We&rsquo;ve got that covered for you.</li><li>
End of Service Benefit
 
Loyalty pays off, long-term service comes with financial rewards.</li><li>
Dollar Adjustment Allowance
 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li><li>
Internet Allowance
 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li><li>
Learning &amp; Development Allowance
 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 
Company Culture
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

Senior Analyst Operations

Interactive Outsourcing Solutions

Sales Manager &ndash; IT Solutions &amp; Call Center ProjectsAbout the RoleWe are looking for an experienced Sales Manager to drive new business for our IT/software development services and call-center/BPO projects. The ideal candidate is a strong deal-closer who can generate leads, build relationships, negotiate confidently, and secure high-value contracts from global clients.Key Responsibilities:Business Development &amp; Lead Generation<ul><li>Identify and pursue new clients for software development, IT services, and call-center campaigns.</li><li>Generate leads through outreach, networking, partnerships, and digital channels.</li><li>Build and manage a strong sales pipeline for international markets.</li></ul>Sales &amp; Deal Closing<ul><li>Conduct client meetings, presentations, and product/service demonstrations.</li><li>Prepare proposals, RFP responses, pricing sheets, and negotiation strategies.</li><li>Close deals and achieve monthly/quarterly revenue targets.</li></ul>Market Expansion<ul><li>Explore opportunities across US, UK, Canada, Australia, Middle East, and other relevant regions.</li><li>Develop long-term partnerships with agencies, enterprises, and outsourcing buyer.</li></ul>Client Relationship Management<ul><li>Maintain strong communication with clients to understand their needs.</li><li>Upsell and cross-sell company solutions to increase revenue.</li><li>Provide smooth handover to operations/technical teams post-signing.</li></ul>Reporting &amp; Collaboration<ul><li>Maintain CRM records, sales reports, and forecasting.</li><li>Work closely with IT, operations, and leadership teams to deliver tailored solutions.</li><li>Share market insights to help improve service offerings.</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5+ years of experience in Sales / Business Development in IT, Software Services, or BPO/Call Center industry.</li><li>Proven track record of closing medium to large deals.</li><li>Strong understanding of outsourcing, software development cycles, and call-center processes.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Ability to manage international clients and long sales cycles.</li><li>Self-driven with a results-focused mindset.</li></ul>Preferred Qualifications<ul><li>Experience with lead generating platforms (Upwork, Bark, LinkedIn, Facebook, etc)</li><li>Existing client network in IT or BPO markets.</li><li>Prior experience selling to US/UK/Canada clients.</li></ul>Compensation<ul><li>Competitive Salary + High Commissions + Performance Incentives</li></ul>Why Join Us?<ul><li>Opportunity to lead sales strategy and expand into global markets.</li><li>Fast-growth environment with full support from leadership.</li><li>Clear path to senior roles like Senior Sales Manager or Head of Business Development.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Which platforms do you use for generating sales and closing deals?</li><li>Are you willing to work in night shift 8pm to 5am?</li><li>where are you located area name?</li><li>can you easily commute to North Nazimabad?</li><li>Your current or last salary?</li></ul>Work Location: In person

Sales Manager – IT Solutions & Call Center Projects

Daraz

<div>
 Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
 
 
 Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
 
 
 Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
 
 
 Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
 
 
 Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
 
 
 Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
 
 
 Ensure strong compliance with security tool in day-to-day IT operations
 
 
 Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
 
 
 Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
 
 
 Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance
 
 
 
 Job Requirements
 
 
 
 Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
 
 
 Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
 
 
 Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
 
 
 Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
 
 
 Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
 
 
 Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
 
 
 Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
 
 
 Strong leadership, stakeholder management, and vendor coordination skills
 
 
 Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
 
 
 Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
 
 
 Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
 
 
 Willingness to travel occasionally to Daraz locations and support on-site operational requirements.
</div>

Manager, IT Operations-IT

Mechano Elevator (Private) Limited

We are seeking a proactive and results driven Assistant Manager (After Sales) to lead our after-sales operations, manage key client relationships, and ensure service delivery is seamless This role requires team management, operational oversight, and client handling, with a strong focus on maintaining service quality and driving business efficiency.Responsibilities1. Team Management &amp; Sales Oversight<ul><li>Supervise and manage Business Development Executives (BDEs) and after-sales team</li><li>Ensure monthly sales targets are achieved</li><li>Guide team in preparing quotations, follow-ups, and closing deals</li><li>Train and mentor team members to improve performance and productivity</li></ul>2. Client Relationship Management<ul><li>Manage key accounts and maintain strong client relationships</li><li>Act as primary point of contact for high-value customers</li><li>Ensure timely response to client queries, complaints, and service requests</li><li>Maintain high customer satisfaction and retention levels</li></ul>3. Order Fulfillment &amp; Coordination<ul><li>Ensure all orders (maintenance, parts, major repairs) are executed on time</li><li>Coordinate with Operations team to align scheduling, manpower, and material delivery</li><li>Track job progress and ensure completion as per agreed timelines</li></ul>4. Quality Assurance<ul><li>Monitor service quality and ensure adherence to company standards</li><li>Conduct regular follow-ups with clients regarding service satisfaction</li><li>Identify gaps in service delivery and implement corrective actions</li></ul>5. Process Optimization &amp; Cost Control<ul><li>Analyze existing workflows and identify inefficiencies</li><li>Implement process improvements to enhance operational efficiency</li><li>Work closely with procurement and operations to optimize costs</li><li>Support implementation of systems and tools for better tracking and control</li></ul>Requirements<ul><li>Master&rsquo;s degree in Business Administration, Engineering, or related field</li><li>3&ndash;5 years of experience in after-sales, operations, or service-based industry</li><li>Strong leadership and team management skills</li><li>Excellent communication and client handling abilities</li><li>Problem-solving mindset with focus on execution and results</li><li>Ability to work under pressure and manage multiple priorities</li></ul>This role offers the opportunity to grow into a Senior Manager / Head of After Sales, with direct exposure to business strategy, client management, and operational leadership.Compensation<ul><li>Market competitive (based on experience and performance)</li><li>Bonus</li><li>Fuel allowance for customer visits</li><li>Medical Leaves</li><li>Paid Leaves</li></ul>Office Location<ul><li>Blossom Trade Center, Block 1, Gulistan-e-Jauhar, Karachi</li></ul>Pay: From Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Team Lead/Manager / Assistant Sales Manager: 2 years (Required)</li></ul>Work Location: In person

Assistant Manager - After sales Services Department

Textile

<div>
 
 A leading textile manufacturing and export company in
 
 Pakistan
 
 is seeking an experienced and dynamic
 
 General Manager &ndash; Operations
 
 to oversee and lead the complete knitwear garment manufacturing operations.
 
 Bangladeshi national candidates are also eligible to apply for this position.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Oversee complete knitwear garment manufacturing operations from planning to shipment.
 
 
 &bull; Manage production planning, capacity utilization, and ontime delivery/Shipment
 
 
 &bull; Ensure compliance with quality standards and buyer requirements.
 
 
 &bull; Monitor production costs and implement cost control measures.
 
 
 &bull; Coordinate with merchandising, quality assurance, and supply chain teams.
 
 
 &bull; Lead and develop production staff, supervisors, and department heads.
 
 
 &bull; Implement continuous improvement initiatives to increase productivity and efficiency.
 
 
 &bull; Ensure compliance with safety, labor, and factory regulations.
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree in Textile Engineering, Industrial Engineering, or related field.
 
 
 &bull; Minimum 12&ndash;15 years of experience in knitwear garment manufacturing, with 5+ years in a senior management role.
 
 
 &bull; Strong leadership, production planning, and problem-solving skills.
 
 
 &bull; Good understanding of international buyer requirements and quality standards.
 
 
 &bull; Excellent communication and team management abilities.
 
</div>

General Manager Operations

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