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senior operations manager

Expert BOS

Position: Country Manager &ndash; Pakistan Back OfficeReports to: CEO / Group Operations HeadLocation: Pakistan (On-Site)Type: Full-TimeRole Overview:We are seeking a highly capable Country Manager to lead and oversee our Pakistan-based back-office operations. This role will be responsible for all aspects of business management&mdash;from recruitment and HR to lease management, team leadership, and operational efficiency. The Country Manager will serve as the key link between Pakistan operations and global leadership, ensuring the back office runs smoothly, profitably, and in full alignment with company goals.Key Responsibilities:<ul><li>Full Operational Oversight &ndash; Manage day-to-day operations of the Pakistan back-office team, ensuring high performance and efficiency.</li><li>Team Leadership &ndash; Recruit, train, and manage employees across multiple departments, fostering a culture of accountability and growth.</li><li>Recruitment &amp; HR &ndash; Oversee hiring, onboarding, performance reviews, and employee engagement.</li><li>Lease &amp; Facility Management &ndash; Handle office leases, vendor relationships, and facility upkeep.</li><li>Financial &amp; Administrative Control &ndash; Monitor budgets, expenses, and operational KPIs; ensure compliance with company policies.</li><li>Process Optimization &ndash; Streamline workflows, introduce best practices, and implement performance improvement plans.</li><li>Liaison with Global HQ &ndash; Report regularly to senior leadership, ensuring transparency and alignment on priorities.</li><li>Problem Solving &amp; Crisis Management &ndash; Address operational challenges quickly and effectively.</li></ul>Qualifications:<ul><li>7+ years in operations, administration, or senior management, preferably in a BPO or multinational back-office environment.</li><li>Strong leadership and team management skills.</li><li>Solid understanding of HR processes, finance basics, and facilities management.</li><li>Excellent communication and reporting abilities.</li><li>Ability to thrive in a fast-paced, high-growth environment.</li></ul>Job Type: Full-timePay: Rs350,000.00 - Rs500,000.00 per monthApplication Question(s):<ul><li>Years of experience in senior operations/administration management?</li><li>Largest team size you have directly managed?</li><li>Have you previously overseen HR, finance, and facilities/leases together?</li><li>Have you worked with or reported into an international/global HQ before?</li></ul>Work Location: In person

Country Manager

Logon Broadband Pvt Ltd

Job Title: Senior Manager &ndash; ODN DepartmentLocation: Karachi, PakistanJob Type: Full-TimeAbout the Role:We are looking for a highly skilled and experienced Senior Manager for our ODN Department. The ideal candidate will lead a dynamic team, ensure smooth planning and deployment of new business projects, and manage complaint resolutions efficiently. This role requires a proactive leader who can introduce proper processes, reduce management pain points, and ensure timely delivery of all tasks.Key Responsibilities:Lead and manage the ODN team with clear task allocation and accountability.Plan, organize, and oversee deployment of new business projects to avoid delays and panic situations.Establish and implement standard operating procedures (SOPs) for ODN operations.Monitor, assign, and ensure timely resolution of complaints.Optimize resources and streamline workflows for efficient operations.Regularly update management with progress reports and issue resolutions.Ensure high-quality service delivery while maintaining customer satisfaction.Train and mentor team members to enhance performance and technical skills.Requirements:Bachelor&rsquo;s degree in Telecommunications, Engineering, or related field (Master&rsquo;s preferred).Minimum 5&ndash;7 years of experience in ODN/Telecom networks with at least 3 years in a leadership role.Strong knowledge of fiber optics, GPON/XGSPON planning, deployment, and troubleshooting.Proven ability to lead teams and manage projects under pressure.Excellent planning, problem-solving, and organizational skills.Strong communication and reporting abilities.Familiarity with task tracking and project management tools.What We Offer:Salary: 70,000 to 100,000 / monthPerformance Based Yearly IncrementsPerformance and Tenure based Medical CoverageOpportunity to lead a core department in a growing ISP.Professional growth and career development.Collaborative and supportive work environment.How to Apply:Interested candidates can send their resume and cover letter to careers@lbi.net.pk with the subject line: Senior Manager &ndash; ODN Department.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Senior Manager – ODN Department

BAITUSSALAM WELFARE TRUST

Job Title: Senior Manager &ndash; Digital Operations &amp; Strategic ProjectsDepartment: Digital Transformation / Operations Reporting To: Head of Operations / Director Programs Location: Head O&#64259;ce &ndash; KarachiPosition Type: Full-timeJob PurposeTo oversee and execute a broad range of digital, operational, and strategic initiatives across Baitussalam Welfare Trust. This role requires strong leadership, technical expertise, and coordination skills to ensure e&#64259;cient processes, Shariah compliance, and impactful service delivery.Key Responsibilities1. Project Management &amp; Strategic Oversight&#9679; Lead planning, execution, and delivery of projects across welfare programs.&#9679; Align operational activities with organizational goals in coordination with leadership.&#9679; Understand existing operational &#64258;ows, ensure Shariah compliance, and identify opportunities for optimization.2. Digital Transformation &amp; Automation&#9679; Act as Product Owner for QMS, DMS, and upcoming applications.&#9679; Gather requirements from users and stakeholders, prioritize features as per organizational needs.&#9679; Design and implement work&#64258;ow automations using Power Automate, Power Apps, and Dynamics 365.&#9679; Digitize and improve manual processes for donor engagement, reconciliation, and reporting.&#9679; Oversee system integrations, dashboards, and digital enhancements.&#9679; Manage and enhance integrations with payment systems, including reconciliations and settlements.2. Data &amp; Reporting&#9679; Build and maintain reports and dashboards using Power BI and Advanced Excel.&#9679; Ensure accuracy, integrity, and usability of operational data.&#9679; Perform data analysis to identify trends and process improvements.3. Stakeholder &amp; Vendor Coordination&#9679; Collaborate with vendors, developers, and internal teams for system development and implementation.&#9679; Manage timelines, feedback cycles, and user training.4. Documentation&#9679; Develop SOPs, process &#64258;ows, and user guides to standardize operations.5. Team &amp; Resource Support&#9679; Mentor and guide team members across departments to strengthen technical and operational capacity.Required Quali&#64257;cations &amp; Skills&#9679; Bachelor&rsquo;s degree in Computer Science, Information Systems, or Business Administration.&#9679; 5&ndash;8 years of relevant experience with proven project ownership.&#9679; Expertise in Power Platform, Dynamics 365, Advanced Excel, and data automation.&#9679; Basic database familiarity with MySQL.&#9679; Understanding of system integrations, payment systems, reconciliations, and settlements.&#9679; Strong communication, leadership, and documentation skills.Preferred Skills&#9679; Experience in the nonpro&#64257;t or welfare sector.&#9679; Understanding of donor lifecycle and charity operations.&#9679; Familiarity with agile methodologies.Soft Skills&#9679; Adaptability to changing priorities.&#9679; Leadership and problem-solving abilities.&#9679; Stakeholder empathy.&#9679; Ability to multitask and deliver under pressure.Job Type: Full-timeWork Location: In personExpected Start Date: 01/09/2025

Senior Manager – Digital Operations & Strategic Projects

Barqtron Engineering Solutions

We&rsquo;re looking for a detail-oriented HR Officer with at least 2 years of experience handling payroll processes and statutory compliance such as SESSI, EOBI, Provident Fund, and health insurance. The ideal candidate will ensure smooth HR operations aligned with labor laws and company policies.Key Responsibilities:<ul><li>Process monthly payroll accurately and on time, managing salary changes, deductions, and benefits.</li><li>Maintain employee records for social security, provident fund, and insurance documentation.</li><li>Oversee employee health insurance enrollment, claims, and cancellations.</li><li>Support payroll audits, prepare reconciliation reports, and assist with compliance documentation.</li><li>Keep the organizational chart updated to reflect staffing changes and reporting lines.</li><li>Enforce HR policies and assist employees with HR-related inquiries in coordination with the HR Manager.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related discipline.</li><li>Minimum 2 years in payroll processing, benefits administration, or HR operations.</li><li>Strong knowledge of statutory compliance including SESSI, EOBI, Provident Fund, and health insurance.</li><li>Proficient with payroll software, HRIS systems, and MS Excel.</li><li>Excellent attention to detail and organizational skills.</li><li>Familiarity with local labor laws and HR compliance standards.</li><li>Strong communication and documentation capabilities.</li></ul>Job Type: Full-timeWork Location: In person

Junior HR Operations Officer

Swift Property Management Services Pvt. Ltd

Role Overview:The COO will spearhead strategic and operational leadership for a Karachi-based real estate development firm specializing in middle-income housing projects sold via off-plan bookings. This role demands a visionary leader with expertise in land acquisition, business development, marketing, and cross-functional operations. The ideal candidate will drive growth, optimize project execution, and ensure alignment with the company&rsquo;s mission to deliver affordable, high-quality housing solutions. Job Description Position: Chief Operating Officer (COO)Location: Karachi, Sindh, PakistanIndustry: Real Estate DevelopmentReporting To: Chief Executive Officer (CEO) Key Responsibilities: Strategic Leadership: Develop and execute business strategies to expand the company&rsquo;s portfolio of middle-income housing projects. Align operational goals with financial targets, ensuring profitability while maintaining affordability for target customers.Land Acquisition &amp; Due Diligence: Identify, evaluate, and secure land parcels in strategic locations within Karachi/Sindh suitable for middle-income developments. Conduct feasibility studies, negotiate purchases, and manage regulatory compliance (zoning, titles, Sindh Building Control Authority guidelines).Business Development: Foster partnerships with investors, financial institutions, and government bodies to enhance project funding and market reach. Explore innovative financing models (e.g., installment plans, bank collaborations) to attract middle-income buyers.Marketing &amp; Sales Oversight: Design off-plan sales strategies, including pre-launch campaigns, digital marketing, and community engagement to build trust and demand. Monitor sales performance and customer feedback to refine pricing, payment plans, and promotional tactics.Operations Management: Oversee end-to-end project execution, ensuring timely delivery, cost efficiency, and quality compliance across multiple developments. Coordinate with construction, legal, sales, and customer service teams to resolve bottlenecks and maintain stakeholder satisfaction.Regulatory &amp; Compliance: Ensure adherence to local real estate laws, construction standards, and tax regulations in Sindh. Mitigate risks related to legal disputes, delays, or market fluctuations.Stakeholder Engagement: Act as the face of the company with investors, government entities, and community leaders to strengthen the firm&rsquo;s reputation and influence.Qualifications &amp; Skills: Education: Bachelor&rsquo;s degree in Real Estate, Business Administration, Master in Civil Engineering, or related field (MBA preferred). NED, IBA, LUMS, NUST graduate is preffered.Experience: 12+ years in real estate development, with 5+ years in a senior leadership role. Proven success in land acquisition, off-plan sales, and mid-income project delivery. Maximum age 45.Local Expertise: In-depth knowledge of Karachi/Sindh&rsquo;s real estate market, pricing trends, and regulatory landscape. Ability to deal with municpal bodies, SBCA, KDA etc.Technical Skills: Proficiency in project management tools, CRM systems, and financial modeling. Understanding of market norms in the real estate sector. Soft Skills: Strategic thinker, persuasive communicator (Urdu/English), adept at crisis management and team leadership. Ability to deal with clients and provide guidance to team on how to manage customer expectations.Certifications: Membership with relevant bodies (e.g., Karachi Chamber of Commerce) is a plus.Job Type: Full-timePay: Rs300,000.00 - Rs450,000.00 per monthWork Location: In person

Chief Operating Officer (Construction Firm)

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Context :
 
 
 
 In accordance with Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) requirements institutions such as Deutsche Bank Pakistan (DBAG), are obliged to perform KYC checks and Client Account Management (CAM) related on all potential clients and related parties at the client on-boarding stage as well as on a regular ongoing basis for all existing clients. These checks and reviews are made in strict accordance with requirements defined by our regulators and internal policy on client adoption.
 
 
 Furthermore, on-boarding also needs to be conducted in line with other regulatory requirements including MIFID, Dodd Frank, EMIR and FATCA
 
 
 
 Summary of this role :
 
 
 
 The role holder will be required to assist the COB Manager in acting as a key point of contact to all client on boarding stakeholders for the location. There will be a strong focus on relationship management with key business managers as well as representative&rsquo;s from AML, Compliance, Credit and Legal.
 
 
 
 The role holder will be required to:
 
 
 
 <ul>
 <li>
 Understand DB KYC/COB Policies and preferably central bank rules and regulations relating to KYC/AML. Familiar with Static data set-up performed in KYC and downstream systems.
 </li>
 <li>
 Maintain effective relationships with business managers, AML, Compliance, Credit, Management and other Back Office areas.
 </li>
 <li>
 Assist both business and COB analysts with the resolution of complex and special case issues.
 </li>
 <li>
 Ensure all MIS meets business, regulatory and internal reporting expectations.
 </li>
 <li>
 Work with on boarding process stakeholders with regards to identifying process inefficiency (and deficiency) and contribute to the overall reduction in turnaround times.
 </li>
 <li>
 Recognise any key emerging risks that may exist within the scope of on boarding and work with relevant stakeholders (including control) to ensure they are flagged and mitigated.
 </li>
 <li>
 Ensure strong governance over the Business As Usual Processes (KYC and CAM). Drive Prioritisation of critical items and ensure delivery within SLEs
 </li>
 <li>
 Assist on key COB projects and initiatives
 </li>
 <li>
 Assist the COB Manager during internal/external audits and KYC related queries from the local regulators
 </li>
 <li>
 General KYC documentation handling /scanning and filing of physical documents
 </li>
 <li>
 Stays abreast on AFC related regulatory changes and industry trends and topics to ensure the quality of the CDD operation meets policy requirements
 </li>
 <li>
 Analyses AFC risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate
 </li>
 <li>
 Develops and produces critical metrics and reporting which provide data related to department performance, risk quantification and stratification, and resource capacity limitations
 </li>
 <li>
 Manages escalations and handoffs to AFC function
 </li>
 <li>
 Adheres to the DB values and beliefs and works in line with internal policies and guidance and regulatory requirements
 </li>
 <li>
 Monitoring the queue and checking the status of KYC cases
 </li>
 <li>
 Manages ad hoc allocation of priority cases to respective Makers and Checkers and handles the communication to team
 </li>
 <li>
 Any other tasks that maybe assigned to them by the COB Manager or the Head of Operations
 
 
 
 </li>
 </ul>
 
 Candidate Specification
 
 
 
 
 Education Standard:
 
 University Graduate
 
 
 
 Additional Qualifications:
 
 Knowledge of local AML/ KYC requirements and/ or compliance related qualification.
 
 
 
 Experience/Background:
 
 
 
 <ul>
 <li>
 Eight years of experience in banking, of which four years of KYC/AML on boarding related role
 </li>
 <li>
 Good understanding and experience of Investment Banking and products including traded products, commodities corporate finance, transaction banking etc.
 </li>
 <li>
 Proven ability to prioritize competing demands.
 </li>
 <li>
 Knowledge of local &amp; beyond AML regulations and industry guidelines
 
 
 
 </li>
 </ul>
 
 Personal Characteristics:
 
 
 
 <ul>
 <li>
 Ability to work under pressure and within tight deadlines
 </li>
 <li>
 Able to work unsupervised
 </li>
 <li>
 Initiative and quick to react to changes in priorities
 </li>
 <li>
 Ability to learn new practices and procedures quickly
 </li>
 <li>
 Presentable and articulate with good communication skills to deal with front office, support areas and clients
 </li>
 <li>
 Commitment to seeing quality results from own endeavours
 </li>
 <li>
 Resilient, determined and hardworking
 </li>
 <li>
 Possess strong organisational skills
 
 
 
 </li>
 </ul>
 
 Computer Software:
 
 Competent business user of MS products, including production of PowerPoint presentations etc.
 
 
 
 Languages:
 
 Fluency in English essential.
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Operations Senior Lead

Optimum Advisory

Job DescriptionWe are seeking both a Senior Production Manager and a Junior Production Manager to strengthen our production team. The Senior Production Manager will lead and oversee the entire production process, ensuring alignment with business goals, quality standards, and cost targets. The Junior Production Manager will assist in executing production plans, supervising day-to-day activities, and supporting continuous improvement initiatives.Responsibilities:<ul><li>Lead, plan, and manage all production operations to meet output, quality, and safety standards.</li><li>Develop and optimise production strategies for efficiency and cost-effectiveness.</li><li>Manage and mentor junior production staff, supervisors, and technicians.</li><li>Coordinate with planning, maintenance, quality, logistics, and engineering teams.</li><li>Track key performance indicators (KPIs) and provide regular production reports.</li><li>Implement lean manufacturing and continuous improvement initiatives.</li><li>Ensure compliance with health, safety, and environmental standards.</li><li>Manage departmental budgets and resource allocation.</li></ul>Requirements:BSc/MBA Degree Marketing5-8 years of experience required related field.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: On the road

Senior & Junior Product Manager

Explore 919+ Senior operations manager in Karachi this September. Find roles across top companies and apply now to boost your career.