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senior product manager

Hastenway Shipping llc

&quot;We are seeking a high-caliber Senior Pricing Manager to serve as the commercial heartbeat of our logistics operations. In this role, you won't just be managing numbers; you will be the chief architect of our competitive edge. By bridging the gap between global procurement and local sales, you will define the strategies that capture market share, optimize our margins, and ensure our firm remains the preferred choice in a volatile global supply chain.&quot;### Core Responsibilities1. Strategic Pricing &amp; Margin Management<ul><li>Pricing Strategy: Develop and implement data-driven pricing models that align with company growth objectives and market trends.</li><li>Profitability Analysis: Monitor gross margins and implement &quot;price-to-win&quot; strategies while ensuring internal financial benchmarks are met.</li><li>Tender Management: Oversee large-scale RFQ (Request for Quote) processes for key accounts, ensuring timely and competitive submissions.</li></ul>2. Procurement &amp; Vendor Relations<ul><li>Agent &amp; Carrier Negotiation: Build and maintain high-level relationships with shipping lines, airlines, and overseas agents to secure preferential &quot;buying&quot; rates.</li><li>Capacity Planning: Forecast volume requirements to negotiate long-term contracts and blocked space agreements (BSAs).</li></ul>3. Team Leadership &amp; Oversight<ul><li>Team Management: Supervise Pricing Coordinators and Analysts, providing guidance on complex quotations and dispute resolutions.</li><li>Process Improvement: Streamline the workflow between the pricing department, sales, and operations to reduce quote turnaround time.</li><li>System Integrity: Oversee the accuracy of rate databases in Ipack, Excel, or other ERP systems.</li></ul>4. Market Intelligence<ul><li>Market Monitoring: Stay updated on GRI (General Rate Increases), peak season surcharges, and fuel fluctuations (BAF/CAF) to advise the sales team and management.</li><li>Competitor Analysis: Regularly benchmark our rates against competitors to identify gaps and opportunities.</li></ul>### Qualifications &amp; Skills<ul><li>Experience: 8+ years in logistics pricing, procurement, or commercial management.</li><li>Analytical Expertise: Advanced proficiency in data analysis and financial modeling.</li><li>Negotiation: Proven track record of negotiating with global carriers and vendors.</li><li>Software Proficiency: Expert level in Microsoft Excel (Vlookups, Pivot Tables, Macros) and logistics ERPs (e.g., Ipack, CargoWise).</li><li>Leadership: Strong ability to mentor a team and manage high-pressure deadlines.</li></ul>Job Types: Full-time, PermanentPay: AED8,000.00 - AED12,000.00 per monthWork Location: In person

Senior Pricing Manager Logistics

CRYPTO.com

<div><div>Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.</div><div></div><div> 
About the Role

Crypto.com Exchange serves tens of millions of users globally, and every one of them passes through the same critical moment &mdash; the transition from a verified identity to a funded, active trader. As we scale into new markets and expand our product suite, the speed, clarity, and reliability of that transition becomes a direct driver of trading volume, retention, and revenue.

This role owns that transition end-to-end &mdash; across five deeply connected areas.

KYC Approval &mdash; You will own the identity verification platform from initiation through to approval. This means managing multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks, and making the KYC experience fast and reassuring for every user &mdash; regardless of the market they are joining from.

Re-KYC &mdash; You will own the re-verification experience for existing users. When compliance requirements, risk triggers, or document expiry require a user to re-verify, you ensure that the process is low-disruption, clearly communicated, and completed with minimal impact on their trading activity.

Deposit &amp; Withdrawal &mdash; You are the gatekeeper for how money moves in and out of the Exchange. You will own not just the deposit and withdrawal experience, but the underlying decisions that shape it: which payment methods are available in each country, who is eligible to use them, what limits apply, and when a method is added, modified, or removed. You will ensure users can fund their accounts quickly and transparently &mdash; with the payment method that is most natural to them in their market.

First Trade &amp; Activation &mdash; A funded account is not the finish line. You will own the activation ladder from first deposit through to first trade and first perp or index position, removing every barrier that stands between a user with capital and a user who is actively trading.

Onboarding Rewards &mdash; You will own the reward and incentive mechanics from KYC completion onward: KYC approval incentives, first-deposit bonuses, and first-trade cashback. These are the levers that accelerate activation and turn intent into action at every rung of the ladder. Sign-up rewards, issued before KYC, are owned by the Discovery, Growth &amp; Onboarding PM.

These five areas are held by one PM because the decisions in each are inseparable. The speed of KYC approval determines how many users reach the deposit step. The quality of the deposit experience determines how many reach their first trade. Re-KYC is not a compliance afterthought &mdash; a poorly designed re-verification flow can disrupt the trading activity of your highest-value users. The reward mechanics at each stage shape the pace of the whole journey.

This is an execution-first, high-ownership role. The PM who takes it drives stakeholders to unblock, prioritise, and ship &mdash; without waiting for direction.

The Team

Daily partners:
<ul>
<li>Compliance / Legal &mdash; KYC and AML standards, FATF Travel Rule, regional licensing constraints
</li>
<li>Risk &mdash; fraud scoring, synthetic identity detection, and manual review escalation
</li>
<li>Engineering &mdash; IDV platform, payment rail integrations, API and SDK delivery
</li>
<li>Operations &mdash; manual review queue management, vendor SLA oversight, Re-KYC workflow management
</li>
<li>Payment Rails PM &mdash; fiat
</li>
<li>Campaigns &mdash; onboarding reward ladder design from KYC completion through to first trade
</li>
<li>Discovery, Growth &amp; Onboarding PM &mdash; shared instrumentation and alignment at the KYC initiation boundary; reward handoff</li> 
</ul>
</div><div></div><h3 class="jobSectionHeader">Key Responsibilities</h3><div>

KYC &mdash; From Initiated to Approved
<ul>
<li>Own the identity verification platform strategy, roadmap, and execution &mdash; not just vendor management
</li>
<li>Build toward multi-vendor routing optimisation across KYC providers and equivalents &mdash; maximising pass rates, minimising fraud, and managing cost-per-verification as a P&amp;L metric
</li>
<li>Drive the platform toward self-serve configurability so that product teams across the Exchange can configure IDV requirements, decision rules, and vendor preferences without an Engineering dependency for every change
</li>
<li>Deliver composable IDV components &mdash; document collection, liveness, facematch, motion &mdash; that can operate independently across different product contexts
</li>
<li>Lead initiatives to combat synthetic fraud through liveness challenges, e-ID integrations, and ML-powered fraud scoring in partnership with Risk and IDV vendors
</li>
<li>Monitor and manage false positive rates carefully &mdash; fraud defence must not sacrifice real users
</li>
<li>Evaluate and roadmap Non-Doc (document-free) verification and Reusable Identity solutions as high-leverage levers for reducing drop-off while maintaining compliance
</li>
<li>Use the external competitive benchmark of approximately 2-minute average KYC completion at best-in-class multi-asset brokers as a reference bar for roadmap prioritisation
</li>
<li>Work with Compliance to ensure regional KYC variations are handled in the product without creating dead-end or confusing experiences for users in specific jurisdictions
</li>
</ul>Re-KYC Experience
<ul>
<li>Own the product experience for existing users who are required to re-verify their identity due to document expiry, regulatory triggers, risk-profile changes, or periodic compliance review cycles
</li>
<li>Design the Re-KYC journey to be low-disruption, clearly communicated in advance, and completable with minimal drop-off &mdash; with particular attention to users who are mid-activity or holding open positions at the time of a re-verification trigger
</li>
<li>Build a communication cadence &mdash; advance notice, reminders, and grace period management &mdash; that is as carefully designed as the verification UX itself
</li>
<li>Ensure the Re-KYC flow reuses the same IDV infrastructure as new-user KYC, maintaining consistency while accounting for the distinct context of an existing, active user
</li>
<li>Track Re-KYC completion rate within grace periods, Re-KYC-triggered account restriction rate, and time from first prompt to approval as dedicated success metrics
</li>
</ul>Deposit &amp; Withdrawal &mdash; Fiat and Crypto

Own the deposit and withdrawal experience across all markets. Act as the gatekeeper for payment method availability &mdash; deciding which methods live in each country, who is eligible, what limits apply, and when a method is activated, modified, or removed.

Fiat rail coverage to maintain and expand:
<ul>
<li>Own the country-specific payment method matrix &mdash; maintaining a live view of what is available where, what is pending, and what the roadmap is for each market
</li>
<li>Define and enforce the eligibility rules that sit between a user's KYC level and their access to specific deposit and withdrawal methods
</li>
<li>Define deposit and withdrawal limits per method, per tier, and per market &mdash; and own the product experience when a user hits a limit, including clear messaging, escalation paths, and upgrade prompts
</li>
<li>Manage the onboarding of new payment methods end-to-end: vendor or banking partner evaluation, integration scoping, compliance sign-off, UX design, and launch
</li>
<li>Own FX spread and processing-fee UX transparency &mdash; users who understand what they are paying convert at higher rates and churn at lower rates
</li>
<li>Own the on-chain deposit and withdrawal experience alongside fiat: network selection UX, confirmation time expectation-setting, address management, and withdrawal SLA transparency
</li>
<li>Target deposit success rate above 92% across fiat and card on-ramping
</li>
</ul>First Trade &amp; Activation Ladder
<ul>
<li>Own the progression from first deposit to first trade and beyond &mdash; the ladder does not end at a funded account
</li>
<li>The activation sequence this PM owns: KYC approved first deposit first trade first perp or index position; each rung has its own conversion rate and its own friction to remove
</li>
<li>Work with the Exchange trading product team to identify and remove barriers between a funded account and a first executed trade &mdash; product discovery, market navigation, order entry UX, and fee transparency
</li>
<li>Own the onboarding reward ladder from KYC completion onward &mdash; KYC approval incentives, first-deposit bonuses, and first-trade cashback &mdash; in coordination with Campaigns; sign-up rewards are owned by the Discovery, Growth &amp; Onboarding PM
</li>
</ul>Localisation
<ul>
<li>Own the product roadmap for adding new markets and new local payment methods &mdash; in coordination with BD, Legal, and Engineering
</li>
<li>Localisation means understanding why a user in the Philippines prefers GCash over a bank transfer and ensuring the product reflects that reality &mdash; it is not a translation exercise
</li>
<li>Track local payment rail coverage and local deposit success rates as dedicated regional metrics
</li>
</ul>AI-Native Ways of Working
<ul>
<li>Use agentic AI tools &mdash; Cursor, Claude Code, Gemini, LibreChat, Glean, or equivalent &mdash; with human-in-the-loop practices to accelerate delivery
</li>
<li>Champion AI-native product development practices across your squad
</li>
</ul></div><h3 class="jobSectionHeader">Requirements:</h3><div>

Experience
<ul>
<li>6&ndash;8+ years in Product Management
</li>
<li>Proven experience at a high-growth technology company &mdash; crypto exchange, fintech, neo-bank, or multi-asset broker preferred but not mandatory &mdash; where you have personally owned and solved the problems described in this role: identity verification, fiat payment rails, deposit conversion, or compliance-heavy product ownership
</li>
<li>Specific experience with IDV platforms, payment rail integration, or KYC/AML product design is a strong plus
</li>
</ul>Technical fluency &mdash; the plumbing
<ul>
<li>Understands payment gateway logic, ledger systems, and API integration
</li>
<li>Can discuss multi-vendor IDV routing logic, decision trees, liveness detection architecture, and composable IDV component design with Engineering
</li>
<li>Experience building or overseeing APIs, SDKs, and developer tooling as product deliverables &mdash; not just consuming them
</li>
</ul>Regulatory fluency
<ul>
<li>Deep understanding of global KYC and AML standards (FATF, regional equivalents), SCA, GDPR, and local payment regulation
</li>
<li>Able to translate regulatory constraints into product requirements &mdash; and push back where compliance is being used as an excuse for poor UX
</li>
</ul>Data &mdash; the conversion / risk / cost triangle
<ul>
<li>Every roadmap decision lives in the trade-off between conversion, risk, and cost &mdash; must be able to quantify all three axes and make principled trade-offs with data
</li>
<li>SQL fluency; proficiency with Mixpanel, Amplitude, or equivalent for funnel analysis
</li>
</ul>AI-native workflow
<ul>
<li>Demonstrable use of AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices &mdash; required, not optional
</li>
</ul>Execution and ownership
<ul>
<li>Drives stakeholders to unblock, prioritise, and ship without waiting for direction in a decentralised, 24/7 environment
</li>
<li>Proven ability to lead cross-functional squads and influence Legal, Risk, and Compliance without formal authority
</li>
<li>Track record of taking a major onboarding or payments flow from a known friction point to shipped and measurably improved</li></ul> 

</div><div>Life @ Crypto.com</div><div>
</div><div>
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.</div><div>
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.</div><div>
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.</div><div>
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.</div><div>
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.</div><div></div><div> 
</div><div>
Are you ready to kickstart your future with us?</div><div>
</div><div>
Benefits</div><div>
</div><div>
Competitive salary</div><div>
Medical insurance package with extended coverage to dependents</div><div>
Attractive annual leave entitlement including: birthday, work anniversary</div><div>
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up</div><div>
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
</div><div>Work Perks: crypto.com visa card provided upon joining</div><div>
</div><div>
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.</div><div>
</div><div>
About Crypto.com:</div><div>
</div><div>
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet&trade;. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.</div><div>
</div><div>
Learn more at https://crypto.com.</div><div>
</div><div>
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.</div><div>
</div><div>
Personal data provided by applicants will be used for recruitment purposes only.</div><div>
</div><div>
Please note that only shortlisted candidates will be contacted.</div>

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.</div>

Principal Product Manager - Verification & Activation(Exchange)

HIVE

<div>
 
 
 About HIVE
 
 
 
 HIVE is a real estate development and operations company redefining modern living through character-driven spaces and community-focused environments. Born from the need to offer people a more meaningful and flexible way to live, HIVE blends personal comfort with shared experiences. Our thoughtfully designed apartments and dynamic hubs cultivate curiosity, dialogue, and a sense of belonging &ndash; because life is richer when it&rsquo;s shared.
 
 
 
 
 
 As HIVE enters its next phase of growth, we are looking to appoint a Senior Marketing Manager to provide senior leadership across brand, marketing strategy, and growth while building on the strong creative and brand foundation already in place.
 
 
 
 
 
 
 Purpose of Role:
 
 
 
 The Senior Marketing Manager is responsible for owning marketing strategy, positioning, and performance across the HIVE platform and its brands.
 
 
 
 
 
 This role exists to:
 
 <ul>
 <li>
 Set strategic direction
 </li>
 <li>
 Drive commercial alignment
 </li>
 <li>
 Scale marketing capability
 </li>
 <li>
 Enable exceptional brand and creative execution through collaboration with the Brand &amp; Creative Manager
 </li>
 </ul>
 
 
 
 
 The role requires a strategic thinker who deeply respects brand, creativity, and experience, and knows how to turn them into sustained growth.
 
 
 
 
 
 
 Key Role Responsibilities:
 
 
 
 
 Marketing Strategy &amp; Leadership
 
 
 <ul>
 <li>
 Define and own the overall marketing strategy across HIVE&rsquo;s brands and assets
 </li>
 <li>
 Develop annual marketing plans aligned with business, development, and commercial objectives
 </li>
 <li>
 Set campaign priorities, budgets, and performance targets
 </li>
 <li>
 Act as the senior marketing voice within leadership discussions
 </li>
 </ul>
 
 
 
 
 
 Brand Strategy &amp; Positioning
 
 
 <ul>
 <li>
 Implement brand positioning, messaging frameworks, and go-to-market narratives
 </li>
 <li>
 Ensure brand strategy is clear, consistent, and scalable across markets and products
 </li>
 <li>
 Provide strategic direction and guardrails for brand expression without micromanaging creative execution
 </li>
 </ul>
 
 
 
 
 
 Campaigns, Growth &amp; Performance
 
 
 <ul>
 <li>
 Oversee demand generation, launches, and marketing-led growth initiatives
 </li>
 <li>
 Guide digital, performance, and CRM strategies (execution may be internal or outsourced)
 </li>
 <li>
 Monitor performance metrics and optimise strategy accordingly
 </li>
 <li>
 Ensure marketing supports leasing, sales, and long-term brand equity
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Team Enablement
 
 
 <ul>
 <li>
 Lead, support, and empower the Brand &amp; Creative Manager as the owner of creative and brand execution
 </li>
 <li>
 Create clarity between strategy and execution, allowing creative excellence to thrive
 </li>
 <li>
 Build and scale the marketing function over time as the business grows
 </li>
 <li>
 Manage agencies, consultants, and partners where required
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Alignment
 
 
 <ul>
 <li>
 Work closely with Development, Property Management, Community, and Leadership teams
 </li>
 <li>
 Ensure marketing strategy reflects real product, experience, and operational realities
 </li>
 <li>
 Collaborate with Brand Experience to ensure lived experience reinforces brand promise
 </li>
 </ul>
 
 
 
 
 
 Relationship with Brand &amp; Creative Manager
 
 
 
 The Brand &amp; Creative Manager:
 
 <ul>
 <li>
 Owns creative execution, content, and brand expression
 </li>
 <li>
 Acts as the day-to-day brand guardian and creative lead
 </li>
 </ul>
 
 
 
 
 
 The Senior Marketing Manager:
 
 
 <ul>
 <li>
 Owns strategy, prioritisation, performance, and alignment
 </li>
 <li>
 Sets direction, not creative detail
 </li>
 <li>
 Enables creativity rather than diluting or overriding it
 </li>
 </ul>
 
 
 
 
 This role is designed to amplify, not diminish, the impact of the Brand &amp; Creative Manager.
 
 
 
 
 
 
 Ideal Candidate Profile:
 
 
 <ul>
 <li>
 7+ years of experience in marketing
 </li>
 <li>
 Strong strategic capability with a deep appreciation for brand and creative disciplines
 </li>
 <li>
 Experience in real estate, hospitality, lifestyle, or consumer-led brands preferred
 </li>
 <li>
 Proven ability to balance brand integrity with commercial outcomes
 </li>
 <li>
 Comfortable operating in a founder-led, entrepreneurial environment
 </li>
 <li>
 Collaborative, low-ego leader who empowers specialists rather than centralising everything
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Clear, confident marketing strategy aligned with HIVE&rsquo;s growth ambitions
 </li>
 <li>
 Strong collaboration and trust with the Brand &amp; Creative Manager
 </li>
 <li>
 Consistent, high-quality brand expression across all channels
 </li>
 <li>
 Marketing that meaningfully supports leasing, sales, and long-term brand equity
 </li>
 <li>
 A marketing function that feels purposeful, calm, and well-directed
 </li>
 </ul>
 
 
 
 
 
 Start Date
 
 
 <ul>
 <li>
 Immediate or as soon as available
 </li>
 </ul>
</div>

Senior Marketing Manager

talabat

<div>
 
 About Talabat
 
 
 
 talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As part of the Delivery Hero network, talabat is the pioneer of the online food ordering industry in the Middle East. We're on a mission to become one of the most "Experience-first" companies in the region, and we're looking for a Product Designer to grow with us.
 
 
 We're looking for someone who is curious, hungry to learn, and excited to work on real products that touch millions of lives every day. You'll work closely with senior designers, product managers, and engineers to help ship thoughtful, user-centered experiences. You'll have support, but also real ownership, because we believe the best way to grow is by doing.
 
 
 If you're someone who takes pride in the details, welcomes feedback, and cares deeply about the people using the products you build, we'd love to meet you.
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Build familiarity with your squad's product area and users, with guidance from your manager and senior designer.
 </li>
 <li>
 Translate well-defined problems into clean, considered design solutions, wireframes, flows, prototypes, and high-fidelity visuals.
 </li>
 <li>
 Participate in generative and evaluative research activities (user interviews, usability tests) alongside more senior team members.
 </li>
 <li>
 Work within and apply the design system consistently across your features; flag gaps or inconsistencies when you spot them.
 </li>
 <li>
 Gather and incorporate feedback from users, peers, and stakeholders throughout the design process.
 </li>
 <li>
 Partner with your PM and senior designer to understand the problem space before jumping to solutions.
 </li>
 <li>
 Share your work regularly with your immediate team for early feedback and iteration.
 </li>
 <li>
 Participate in cross-functional workshops and design critique sessions as a contributor.
 </li>
 <li>
 Document your design decisions and rationale clearly for handoff and async review.
 </li>
 <li>
 Stay curious. Continuously develop your craft through feedback, peer learning, and industry awareness.
 </li>
 <li>
 Explore AI tools as part of your design process and stay curious about how they can raise the quality and speed of your work.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Preferably a Bachelor's Degree in Fine Arts, Design, Visual Communication, HCI, or a related field.
 </li>
 <li>
 1&ndash;2 years of full-time UX/UI design experience, ideally in a consumer-facing product environment.
 </li>
 <li>
 A portfolio that demonstrates your design thinking process, not just polished outputs, but how you approached and solved problems.
 </li>
 <li>
 Working knowledge of design and prototyping tools (Figma preferred; AI tools, etc)
 </li>
 <li>
 Familiarity with core UX methods (e.g., user flows, journey mapping, wireframing, basic usability testing).
 </li>
 <li>
 An eye for detail and a genuine care for how things look, feel, and function.
 </li>
 <li>
 Comfortable asking questions, receiving direct feedback, and iterating quickly.
 </li>
 <li>
 Clear communicator who can explain their design choices to their immediate team.
 </li>
 <li>
 Organized and able to manage their own tasks in an agile sprint environment with guidance.
 </li>
 <li>
 Humble and growth-minded, you see every critique as a chance to get better.
 </li>
 </ul>
</div>

Product Designer

MultiBank Group

<div>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Role Overview
We are seeking a Senior AI Architect to design, build, and scale the AI and data platform that the organization's AI products will run on. This is a hands-on, founding technical position. The Senior AI Architect will produce architecture designs, write production code, build data pipelines, and set the engineering standards the broader AI team will follow. The role requires rare technical breadth: deep data engineering foundations, strong software engineering discipline, AI and ML systems experience, cloud infrastructure fluency, and the architectural vision to make it all coherent at enterprise scale.
Key Responsibilities<ul><li>
Design and build the end-to-end AI platform architecture, covering data ingestion, feature engineering, model training, serving, monitoring, and retraining as a coherent, maintainable production system</li><li>
Design the data lakehouse architecture on AWS using Delta Lake or Apache Iceberg with Databricks as the primary compute layer, and build batch and streaming data pipelines using PySpark, AWS Glue, and Kafka</li><li>
Architect and implement a feature store with online and offline stores, point-in-time joins, and feature versioning</li><li>
Own cloud infrastructure architecture for all AI and data workloads on AWS, including multi-account strategy, EKS cluster design, GPU compute, storage, and cost governance</li><li>
Build and own the MLOps platform covering experiment tracking, training pipeline automation, model packaging and deployment standards, CI/CD for ML, and model monitoring with drift detection</li><li>
Design the AI services layer, including reusable inference APIs, model serving infrastructure, and API gateway configuration with authentication, rate limiting, and cost attribution</li><li>
Integrate AI capabilities into the organization's products and business systems using event-driven and API-based patterns</li><li>
Embed security and compliance into every layer of the AI platform, including network security, IAM, PII handling, secrets management, and audit logging</li><li>
Act as the senior technical authority for the AI Initiative, setting engineering standards, mentoring engineers, and leading technical decisions</li><li>
Produce and maintain architecture documentation including C4 diagrams, Architecture Decision Records, and system integration maps</li></ul>
Requirements<ul><li>
15 or more years of experience spanning data engineering, software engineering, and AI/ML systems, with at least 3 to 5 years in a senior architecture role</li><li>
Demonstrable record of building and shipping production AI systems end-to-end, not solely designing them</li><li>
Deep hands-on data engineering background including production data pipelines, data lakehouses, and feature stores</li><li>
Expert-level AWS skills across multi-service architecture design and build; GCP or Azure familiarity is beneficial</li><li>
Strong software engineering discipline with production-quality Python and SQL, and solid understanding of distributed systems and API design</li><li>
Deep understanding of the AI and ML model lifecycle and the infrastructure required to support it at production scale</li><li>
Experience in high-growth product companies, scale-ups, or enterprise AI teams where significant technical decisions were owned</li><li>
Security-conscious approach as a default, with experience embedding data privacy and compliance requirements into architecture</li><li>
Strong written and verbal communication, including the ability to produce clear architecture documentation and present to senior leadership</li><li>
Experience leading or significantly contributing to technical team building, including mentoring and setting engineering standards</li><li>
Fintech experience is preferred</li></ul>
Technical Skills<ul><li>
Data Engineering and Platform: Python (primary), SQL, Scala, Bash; Apache Spark (PySpark), AWS Glue, dbt, Pandas, Polars; Apache Kafka (AWS MSK), AWS Kinesis, AWS EventBridge, Flink; Delta Lake, Apache Iceberg, AWS S3, Databricks (Unity Catalog); AWS Redshift, Databricks SQL, Snowflake; Feast, AWS SageMaker Feature Store, Tecton; Great Expectations, dbt tests, Soda Core; OpenMetadata, Apache Atlas; Metabase, Redash; Apache Airflow (Astronomer), Dagster, Prefect</li><li>
AI and ML Systems: PyTorch, TensorFlow, Scikit-learn, XGBoost, LightGBM; AWS SageMaker Training, Kubeflow, Ray Train; BentoML, Seldon Core, Ray Serve, FastAPI, KServe; MLflow, Weights and Biases, ClearML; Evidently AI, Arize AI, WhyLabs; GitHub Actions, DVC, Great Expectations; Hugging Face (Transformers, Datasets, Evaluate, PEFT)</li><li>
Cloud and Infrastructure (AWS Primary): EKS (Karpenter), EC2 (G5, P4d GPU instances), SageMaker, Lambda, Fargate; S3, FSx for Lustre, ElastiCache (Redis), DynamoDB, RDS (PostgreSQL); SageMaker Pipelines, Feature Store, Model Registry, Bedrock, Comprehend, Textract; VPC, Transit Gateway, PrivateLink, Route 53, CloudFront, WAF; IAM (IRSA), Secrets Manager, KMS, Macie, GuardDuty, Security Hub, CloudTrail; Terraform, Terragrunt, CloudFormation, Pulumi; ArgoCD, Flux, Atlantis; Azure ML, Azure Databricks, Azure OpenAI Service (secondary)</li><li>
API, Integration and Solution Architecture: FastAPI, gRPC, REST (OpenAPI 3.1), GraphQL; Kong, AWS API Gateway, Istio (service mesh, mTLS); Docker, Kubernetes (Helm, Kustomize); C4 Model (Structurizr), ADRs, draw.io, Lucidchart; AWS Cost Explorer, Grafana cost dashboards, per-product token attribution</li><li>
Third-Party Data Integrations: Segment, Amplitude, Adjust, Firebase, MoEngage, JourneyFi, Funnel, Debezium, AWS DMS, Fivetran</li><li>
Security and Compliance: OAuth 2.0, JWT, AWS Cognito, mTLS, AWS SSO; AWS Secrets Manager (auto-rotation), HashiCorp Vault; Microsoft Presidio (PII detection), AWS Macie, field-level KMS encryption; NIST AI RMF, GDPR, ISO 27001, SOC 2; Model cards, Fairlearn (bias evaluation), SHAP (explainability), audit logging</li></ul>
Why Join Us?<ul><li>
Work with one of the world&rsquo;s leading financial derivatives institutions.</li><li>
Competitive salary plus performance-based incentives.</li><li>
Access to a dynamic, international, and fast-growing environment.</li><li>
Strong opportunities for career progression within a global financial group.</li><li>
Be part of a business committed to innovation, excellence, and long-term growth.</li></ul>
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.</div>

Senior AI Architect

METABOLIC

<div>Role Overview
The Quality Assurance &amp; Training Manager is responsible for ensuring consistent service quality across Sales and Customer Support teams by defining QA standards, monitoring performance, and building structured training programs. This role bridges the gap between process design and on-ground execution to improve customer experience, compliance, and team capability. Operating within a regulated healthcare environment, the role is also responsible for embedding AI literacy across the contact centre - equipping agents and Team Leads to work effectively alongside AI-assisted tools, and continuously evolving training frameworks as technology and clinical protocols develop.
Key Responsibilities1. Quality Assurance Framework<ul><li>
Design and maintain QA scorecards for Sales and Support teams</li><li>
Conduct regular audits of calls, chats, and tickets</li><li>
Ensure adherence to SOPs, scripts, and service standards</li><li>
Incorporate AI-assisted QA tools (e.g. automated call scoring, speech analytics) into the audit framework - using AI outputs to prioritise reviews and surface patterns at scale</li><li>
Ensure QA scorecards include healthcare-specific dimensions: clinical accuracy, safeguarding awareness, data privacy adherence, and appropriate signposting</li><li>
Establish a continuous review cycle - schedule quarterly scorecard reviews to reflect changes in clinical protocols, regulatory requirements, and business priorities</li></ul>
2. Performance Evaluation<ul><li>
Track and analyze quality trends across teams and agents</li><li>
Identify recurring errors, gaps, and process breakdowns</li><li>
Provide structured feedback to Team Leads and management</li><li>
Use AI-powered analytics and dashboards to monitor performance in real time, identify at-risk agents early, and track improvement trajectories over time</li><li>
Produce monthly QA insight reports for the CX Manager with trend analysis, root cause summaries, and recommended interventions</li></ul>
3. Training Program Development<ul><li>
Design onboarding training for new hires (Sales &amp; Support)</li><li>
Develop ongoing training modules based on QA insights</li><li>
Standardize scripts, communication guidelines, and workflows</li><li>
Build and maintain an AI literacy curriculum - covering how agents use AI tools (e.g. AI-suggested responses, knowledge base assistants, automated routing) correctly, safely, and in line with clinical guidelines</li><li>
Develop a continuous learning calendar - structured monthly or quarterly training cycles tied to QA trends, product/protocol updates, and regulatory changes</li><li>
Include mandatory modules on healthcare compliance: patient data handling, safeguarding, clinical escalation pathways, and confidentiality obligations</li><li>
Maintain a living training library - version-controlled content that is reviewed and updated on a defined schedule, not ad hoc</li></ul>
4. Coaching &amp; Capability Building<ul><li>
Support Team Leads in coaching underperforming agents</li><li>
Conduct targeted refresher training sessions</li><li>
Improve agent communication, accuracy, and process adherence</li><li>
Develop Team Lead coaching capability - upskill Team Leads to independently deliver structured 1:1 coaching using QA data, reducing dependency on the QA Manager for routine development conversations</li><li>
Champion AI upskilling across the team - run regular sessions helping agents understand AI tool outputs, avoid over-reliance, and apply human judgement appropriately in clinical contexts</li><li>
Track individual development plans (IDPs) for agents on improvement pathways, with defined milestones and review points</li></ul>
5. Cross-Functional Alignment<ul><li>
Collaborate with CX Manager, Ops, and Medical/Product teams</li><li>
Ensure training content reflects updated protocols and policies</li><li>
Align QA standards with business and customer experience goals</li><li>
Partner with technology and product teams to stay current on AI tool developments - translating new features into updated training content promptly</li><li>
Establish a protocol change management process - a defined workflow for how clinical or product updates are reviewed, approved, and reflected in QA scorecards and training within an agreed timeframe</li></ul>
6. Continuous improvement &amp; governance<ul><li>
Own a continuous improvement roadmap for QA and training - setting quarterly goals, tracking progress, and presenting outcomes to senior leadership</li><li>
Conduct regular calibration sessions with Team Leads and the CX Manager to ensure consistent application of QA standards across the floor</li><li>
Audit AI tool usage by agents - ensure tools are being used as intended, flag misuse or over-reliance, and feed findings into training updates</li><li>
Maintain a lessons-learned log from escalations and complaints - use these systematically to update SOPs and training content</li></ul> 

Requirements 
<ul><li>
Minimum 3+ years of experience in QA, Training, or Customer Operations</li><li>
Experience in Sales and/or Customer Support environments</li><li>
Strong understanding of QA frameworks, coaching methods, and adult learning principles</li><li>
Ability to analyze performance data and translate into training improvements</li><li>
Strong communication and stakeholder management skills</li><li>
Hands-on experience with QA platforms and CRM systems (e.g. Salesforce, Zendesk, Klaus, MaestroQA or similar)</li><li>
Demonstrable experience designing and delivering training content &mdash; including e-learning modules, live sessions, and reference materials</li><li>
Comfortable working with AI-assisted tools and translating their outputs into coaching and training actions</li><li>
Working knowledge of data privacy obligations in a healthcare context (HIPAA, GDPR, or local equivalent)</li></ul>
Preferred Qualifications<ul><li>
Healthcare or service-based industry experience preferred</li><li>
Experience building QA systems from scratch or scaling training functions</li><li>
Exposure to contact center operations or patient/customer journey environments</li><li>
Familiarity with AI-powered QA or analytics tools (e.g. Observe.AI, Tethr, Qualtrics, or similar speech/text analytics platforms)</li><li>
Experience with Learning Management Systems (LMS) - content authoring, module deployment, and completion tracking</li><li>
Instructional design qualification or certification (e.g. CIPD L&amp;D, ATD, or equivalent)</li><li>
Experience running QA calibration sessions and building inter-rater reliability across assessors</li></ul>
Key KPIs<ul><li>
QA score (overall interaction quality)</li><li>
Training completion rate</li><li>
Post-training performance improvement</li><li>
Error rate reduction</li><li>
SOP adherence rate</li><li>
Coaching effectiveness score</li><li>
Agent improvement in KPIs (conversion, resolution, CSAT)</li><li>
Audit coverage rate</li><li>
QA calibration score inter-rater agreement rate between QA assessors and Team Leads</li><li>
AI literacy assessment pass rate % of team meeting defined AI tool proficiency standard</li><li>
Training content currency % of modules reviewed/updated within the defined review window</li><li>
Time-to-competency for new hires average time from start date to meeting QA threshold</li><li>
Healthcare compliance audit pass rate % of audited interactions meeting clinical and regulatory standards</li><li>
IDP completion rate % of agents on improvement plans meeting their defined milestones</li></ul></div>

Quality Assurance & Training Manager (Contact Centre Trainer)

Toluna

<div>
 
 
 About Us 🗺️
 
 
 
 At Toluna, we keep the world&rsquo;s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we&rsquo;ve been a leader in consumer insights, and today we&rsquo;re at the center of our industry&rsquo;s biggest shift: the move to AI-powered research grounded in real human truth.
 
 
 Brands come to us because we&rsquo;ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we&rsquo;ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.
 
 
 
 
 
 
 Introduction 🚀
 
 
 
 We are on the lookout right now, for the most dynamic and talented researchers in the industry.
 
 
 As a Senior Research Manager, we will make sure you are exposed to all facets of quantitative research. You will focus your time on day-to-day delivery of exciting research projects and lead these from A-Z. And you will do that as part of a fun, exciting and highly supportive team. You will also partner so very closely with the best Client Directors in the business! Together, you will deliver sharp, action-oriented insights to some of the biggest blue chip and most exciting companies
 
 
 
 
 
 Whilst you will be exposed to a diverse range of methodologies spanning everything from concept testing to ad pre-testing, campaign evaluations, shopper studies, U&amp;A, there will be primary ownership given to you with one of our key brand tracking clients. As a result, brand tracking experience is a must!
 
 
 
 
 
 
 Responsibilities 🧐
 
 
 <ul>
 <li>
 A Senior Research Manager (SRM) overlooks execution of studies for clients from set-up to report phase.
 </li>
 <li>
 SRM suggests appropriate survey instrument, develops the survey and analysis plan, guides Research Manager / Junior research managers for execution, and then provides an insightful, actionable report to the client.
 </li>
 <li>
 Toluna has several research solutions focusing on 2 broad pillars of Brand Engagement &amp; Product Innovation which a RM works across.
 </li>
 <li>
 You will get the opportunity to drive different and challenging solutions/projects.
 </li>
 <li>
 Besides client specific studies, SRM will also have several opportunities to drive /support business initiatives along with Research Director.
 </li>
 <li>
 You will be instrumental in identifying efficiency requirements, managing team &amp; will also be in touch with Toluna global colleagues to bring best practices &amp; new solutions to Dubai.
 </li>
 <li>
 Grooming &amp; nurturing his/her team is also a big part of SRM&rsquo;s role.
 </li>
 <li>
 You will mentor RMs/JRMs in the team and provide necessary opportunities for their growth within the organization.
 </li>
 </ul>
 
 
 
 
 
 Your Profile
 
 
 🤹
 
 
 <ul>
 <li>
 
 Minimum
 
 
 6 to 8 years of marketing research experience
 
 (ideally on the supplier side).
 </li>
 <li>
 Proficiency in Arabic is an added advantage.
 </li>
 <li>
 Experience with A-Z research (from designing questionnaire to present to client).
 </li>
 <li>
 Must have primary research experience for quantitative studies.
 </li>
 <li>
 Knowledge of brand health tracking studies and U&amp;A&rsquo;s.
 </li>
 <li>
 Client servicing experience.
 </li>
 <li>
 Strong analytical skills.
 </li>
 <li>
 Experience with turning data into actionable insights.
 </li>
 <li>
 Strong communication skills: oral and written.
 </li>
 <li>
 Attention to detail, coupled with being able to identify broad, strategic implications.
 </li>
 <li>
 A creative and enthusiastic approach to solving business issues.
 </li>
 <li>
 Someone who enjoys working in a small / entrepreneurial environment with a bright future ahead.
 </li>
 </ul>
 
 
 
 
 
 Our Values
 
 ❤️
 
 
 
 
 A
 
 
 
 cting with Ownership
 
 
 
 :
 
 
 
 Demonstrating individual accountability
 
 
 
 
 
 B
 
 
 
 ringing a Forward Mindset:
 
 
 
 
 
 
 Being action-oriented, bold &amp; entrepreneurial
 
 
 
 
 
 C
 
 
 
 ollaborating with Curiosity: Exhibiting teamwork through togetherness
 
 
 
 
 
 D
 
 
 
 iscussing openly, committing jointly: Sharing your views openly
 
 
 
 
 
 E
 
 
 
 mbracing Empathy: Being egoless &amp; caring
 
 
 
 
 
 
 
 What We Offer
 
 
 
 At Toluna, we&rsquo;re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you&rsquo;re passionate about making an impact, we&rsquo;d love to have you on board.
 
 
 
 
 
 
 Join our global team. We welcome big thinking and reward great work
 
 
 
 
</div>

Senior Research Manager

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