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Abacus Outsourcing

Quality Assurance (QA) Analyst &ndash; Job DescriptionOverview:The QA Analyst will serve as a crucial pillar in maintaining and improving the integrity, robustness, and trustworthiness of the client&rsquo;s AI detection platform. Working closely with the engineering, ML, and product teams, this person will validate core detection features, test new model versions, and ensure that detection outputs align with both technical and business requirements.Core Responsibilities:● Deepfake Detection Validation: Test the client&rsquo;s GaussMass API (image and video) for correct classification of real vs synthetic media, including edge cases, adversarial examples, and novel deepfake generation techniques● Functional &amp; Regression Testing: Create and run test plans covering UI workflows (if applicable), API endpoint behaviors, error conditions, and model version updates● Performance &amp; Load Testing: Validate latency and throughput under realistic usage scenarios; ensure detection remains performant under scale● Security / Robustness Testing: Work with engineering to test for potential adversarial inputs, malformed media, and attempts to bypass detection● Documentation: Write detailed bug reports; document test cases, test coverage, and validation steps● Continuous QA Process Improvement: Recommend areas for more rigorous testing, including automation or lightweight scripting (if needed) for recurrent test cases● Release Validation: Participate in sprint planning and release cycles to certify test readiness, provide signoff, and coordinate with cross-functional teams before deploymentKey Deliverables:● Test plans and test case suites tailored to the detection domain● Bug logs with clear reproduction steps, severity assessment, and validation of fixes● Release readiness reports summarizing test coverage, risk, and quality metrics● Weekly or biweekly QA summaries (metrics, outstanding risks, test coverage) for the client&rsquo;s product and engineering leadersIdeal Traits &amp; Skills &ndash; QA AnalystTechnical Skills:● Solid understanding of manual QA methodologies● Experience testing APIs (REST, potentially gRPC) &mdash; familiarity with tools like Postman is a plus● Basic comfort with ML / AI concepts &mdash; able to understand detection output, model versioning, and data artifacts● Experience in performance testing, load testing, or security testing is highly valuable● Prior exposure to SaaS platforms, especially AI or media-intensive products, is preferredBehavioral &amp; Cognitive Traits:● Extremely detail-oriented &ndash; must catch subtle discrepancies in detection output, edge-case failures, or model drift● Strong documentation skills; able to communicate bug reports clearly and succinctly● Analytical thinker &mdash; anticipates where things could break and aggressively tests those boundaries● Collaborative &mdash; works well with remote / cross-functional teams (product, engineering, data science)● Ownership mindset &mdash; treats QA as more than just &ldquo;find bugs&rdquo; but as a partnership in building a truly reliable productProfessional Attributes:● High integrity and a security-first mindset. Given the nature of deepfake detection, sensitivity to data privacy and potential adversarial risk is critical● Adaptability &mdash; The client&rsquo;s roadmap involves rapid development (e.g., expanding from image to video to audio detection)● Client-focused &mdash; as the client scales, QA issues may directly affect customers; being able to think from a client&rsquo;s risk perspective matters● Long-term commitment &mdash; willing to be a continuous partner, not a one-off contractoJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance (QA) Analyst

SoftSquare

<div>
 
 Responsibilities
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Create test plans, maintain documentation and perform testing on multiple devices, platforms, and browsers;
 </li>
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 Performance testing experience in JMeter including API testing;
 </li>
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 Use one or more Testing Automation Frameworks: Detox, Cypress, Appium, Robotium, Selenium, Cucumber;
 </li>
 <li>
 Cover all the phases of QA testing: System (functional and non-functional), Integration, Regression, Smoke, Exploratory, Performance, Data verification and Acceptance testing;
 </li>
 <li>
 Work and Coordinate with Team lead, Project manager, and Business analyst.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Knowledge of Agile methodologies, SCRUM, and Agile Testing Life Cycles
 </li>
 <li>
 Experience in both manual testing and automation;
 </li>
 <li>
 Knowledge of Software quality (SQA) methodologies and practices;
 </li>
 <li>
 1-2 years of experience in working in quality assurance department;
 </li>
 <li>
 Bachelor&rsquo;s degree in BS-CS, BE, BIS from a reputed university;
 </li>
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 Must have strong problem solving skills &amp; result oriented, self-drive, ability to complete project / assign tasks without follow-up;
 </li>
 <li>
 Desire to keep on learning and growing.
 
 
 </li>
 </ul>
 
 Job Type:
 
 Full-time
 
 
 
 Ability to commute/relocate
 
</div>

SQA Executive

THE HRM NAVIGATOR

Qualification:- pharm DExperience 4 Years - 6 yearsKey Responsibilities:1.Lead CMO qualification, requalification, and auditing activities, including audit planning, audit agenda development, identification of observations, and classification of compliance risks.2.Conduct follow-up on audit findings, evaluate effectiveness of corrective actions, and ensure timely closure of all audit observations.3.Review and approve CMO Quality Management System (QMS) documents, such as deviations, change controls, OOS/OOT investigations, and CAPA plans, ensuring compliance with GMP and internal QA standards.4.Provide comprehensive QA support for technology transfers, process validations, analytical method validations, and scale-up activities conducted at CMOs.5.Strong hands-on experience conducting GMP audits (qualification audits, routine audits, and for-cause audits).6.Exposure to multiple manufacturing sections, including OSD, Sterile, Creams, and Ointments, with solid understandingJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

CMO QA Analyst

Bobtail

<div><h2 class="jobSectionHeader">About Bobtail</h2>

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.
We work in a unique way at Bobtail, where we value teams over individuals and encourage experimentation and iteration to constantly improve. Teams are given flexibility in working towards a shared purpose and given the freedom to decide how they will accomplish their goals.
If you are an out of the box thinker that takes a proactive approach in collaborating with others to solve problems and achieve your goals - we would love to talk to you.
The things we value:
<div>
<ul><li>Mission</li></ul>
<ul><li>Teams over individuals</li></ul>
<ul><li>Collaboration</li></ul>
<ul><li>Communication</li></ul>
<ul><li>Iteration</li></ul>
<ul><li>Experimentation and failing fast</li></ul>
<ul><li>Initiative and solutions oriented approach</li></ul>
<ul><li>Documentation</li></ul>
<ul><li>Data</li></ul>
<ul><li>Mental health and work life balance</li></ul>
<ul><li>Diversity</li></ul>
<ul><li>Transparency</li></ul></div> 

<h2 class="jobSectionHeader">
You should apply if you have:</h2>
<ul><li>Up to 1 year in a QA role at a SaaS company</li>
<li>3-5 years of B2B SaaS sales/ customer service experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Fluency in both languages: Punjabi and English</li>
<li>Salesforce is a MUST</li>
<li>Knowledge of quality assurance terminology, methods, and tools</li>
<li>In-depth understanding of industry standards, company policies and services</li>
<li>Strong analytical and problem-solving skills</li>
<li>Great team player with the ability to work with minimal supervision</li>
</ul><h2 class="jobSectionHeader">You will be responsible for:</h2>
<ul><li>Plan, execute, and oversee inspection and testing of Bobtails services to confirm quality and conformance to specifications and deliverables</li>
<li>Assist operations in tracking, documenting, and reporting quality levels as well as Onboarding, Retention and Buyout Specialist environmental, and health and safety goals/KPIs</li>
<li>Analyze and investigate service complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements</li>
<li>Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints</li>
<li>Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development</li>
<li>Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
<ul><li>Monthly Mental Break Day</li>
<li>Paid Time Off</li>
<li>Work from home (or wherever)</li>
<li>Parental leave</li>
</ul>
Creating a diverse and inclusive workplace is Bobtail's nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities and perspectives.</div>

Quality Assurance (QA) Analyst (English & Punjabi)

Dubizzle Labs

<div>
 
 🚀 Career Switch Opportunity: Become an QA Analyst (No Tech Experience Required!)
 
 
 
 Are you from a
 
 finance, accounts, audit, or operations background
 
 and dreaming of a career in the
 
 IT sector
 
 ?
 
 
 This is your chance to make the switch &mdash;
 
 no prior tech experience required!
 
 
 
 If you're detail-oriented, analytical, and excited to learn how software works, we&rsquo;ll train you to become a
 
 professional Quality Assurance (QA) Analyst
 
 .
 
 
 Join us and build a future-proof tech career while applying the financial knowledge you already have!
 
 
 
 ✨ What You&rsquo;ll Do
 
 
 
 As part of our structured training program, you will learn to:
 
 
 <ul>
 <li>
 Test financial, accounting &amp; many other software used by global teams.
 </li>
 <li>
 Understand how workflows like invoices, payments, ledgers, and reconciliations work inside modern systems.
 </li>
 <li>
 Participate in the full software development lifecycle and help ensure quality at every stage.
 </li>
 <li>
 Write clear test cases, test scenarios, and acceptance criteria.
 </li>
 <li>
 Perform different types of testing such as functional, regression, smoke, and UAT.
 </li>
 <li>
 Log, track, and validate defects while working closely with Product and Engineering teams.
 </li>
 <li>
 Execute REST API testing using tools like Postman.
 </li>
 <li>
 Use SQL to validate data and financial calculations.
 </li>
 <li>
 Work in Agile/Scrum teams and adopt market-leading QA practices.
 </li>
 </ul>
</div>

QA Analyst

AffinityVibez (Pvt) Ltd

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specilaists (Call Center/BPO)

Interact Global

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specialists - BPO

Explore 509+ Senior qa analyst in Lahore this January. Find roles across top companies and apply now to boost your career.