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helpdesk and cafm coordinator Jobs in Doha

helpdesk and cafm coordinator

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service advisor

One Imperium

The Sales and Customer Service Supervisor is responsible for leading both the Sales and Customer Service teams to drive membership growth, deliver a seamless and customer-focused experience, and oversee the daily operations of the club. The role ensures efficient facility management, high service standards, and long-term member satisfaction through effective leadership, staff development, and strict adherence to operational and safety procedures.Sales Responsibilities<ul><li>Strengthen team capabilities through coaching, training sessions, and ongoing technical and operational support.</li><li>Demonstrate a strong commitment to delivering excellent customer service and ensuring client satisfaction.</li><li>Communicate clearly and professionally in both written and verbal interactions.</li><li>Maintain strong attention to detail, adaptability, and active listening skills in all situations.</li><li>Perform effectively in a fast-paced environment while maintaining flexibility in scheduling.</li><li>Ensure all sales staff have thorough knowledge of membership packages, promotions, and club services.</li><li>Support team development through regular workshops, mentoring, and performance coaching.</li><li>Oversee daily sales activities and monitor team performance.</li><li>Review and analyze sales reports while preparing required operational documentation.</li><li>Assign tasks effectively to team members to support departmental objectives.</li><li>Ensure compliance with company policies, procedures, and operational standards.</li><li>Motivate and guide the sales team to consistently achieve and exceed targets.</li><li>Develop staff schedules and conduct regular performance evaluations.</li><li>Monitor key performance indicators such as membership conversions and retention rates.</li><li>Manage and distribute monthly membership expiry lists and oversee follow-up procedures.</li><li>Communicate promotional campaigns and offers clearly across the team and relevant departments.</li><li>Ensure team members are well informed about all club programs, facilities, and equipment.</li><li>Monitor adherence to company policies and relevant regulatory requirements.</li><li>Lead and participate in regular team meetings to review performance and align strategies.</li><li>Foster a collaborative and productive team environment.</li><li>Prepare and submit sales performance and activity reports to management.</li><li>Identify new sales opportunities and develop monthly action plans and contingency strategies.</li><li>Coordinate with operations and marketing teams by providing necessary reports and updates.</li><li>Maintain high service standards and operational efficiency at all times.</li><li>Support prospective members by conducting facility tours and assisting with registration processes when required.</li><li>Ensure exceptional customer care and service delivery across all member interactions.</li><li>Maintain and review both manual and digital membership records daily.</li><li>Address customer concerns or complaints professionally and in a timely manner.</li><li>Keep accurate and updated records of active and expired memberships.</li><li>Ensure reception areas and information boards are clean, organized, and updated.</li><li>Perform administrative tasks that support the smooth running of the facility.</li><li>Prepare and submit sales reports on a daily, monthly, and annual basis.</li><li>Report member feedback, suggestions, or complaints to relevant management teams.</li><li>Lead the team in achieving sales targets and meeting budget objectives.</li><li>Monitor staff performance and update relevant performance reports regularly.</li></ul>Customer Service Responsibilities<ul><li>Supervise receptionists and customer relations staff to ensure high service standards.</li><li>Address and resolve customer complaints efficiently while maintaining professionalism.</li><li>Provide regular training and guidance to the team on customer service excellence and conflict resolution through weekly meetings.</li><li>Monitor member feedback and suggestions, implementing improvements and adjusting service strategies where necessary.</li></ul>Job Type: Full-time

Female Sales & Customer Service Supervisor - (Arabic & English Speaker)

Customer Service Executives are responsible for supporting and assisting members while delivering exceptional customer service. As front-of-house representatives, they play a key role in creating a welcoming environment, encouraging member participation in programs and activities, and maintaining accurate member records.Key Responsibilities<ul><li>Welcome and assist all members and visitors in a friendly and professional manner.</li><li>Monitor member entry to classes and ensure attendance remains within the permitted capacity.</li><li>Support instructors by verifying member eligibility for specific classes and activities.</li><li>Actively engage with members to encourage participation in club programs, services, and events.</li><li>Build and maintain positive relationships with members by providing accurate and timely information about club offerings.</li><li>Receive member complaints or incident reports and promptly communicate them to the appropriate supervisor.</li><li>Maintain familiarity with facility equipment, perform basic adjustments when necessary, and report any malfunctions or damages.</li><li>Ensure all members and guests comply with safety policies and facility regulations.</li><li>Regularly check and replenish first aid kits, medical supplies, and other operational materials.</li><li>Address member concerns immediately whenever possible and escalate unresolved issues to the appropriate personnel.</li><li>Respond to daily inquiries and provide efficient service to ensure high levels of customer satisfaction.</li><li>Greet members and guests warmly upon arrival and assist them as needed.</li><li>Manage check-ins, reservations, and membership-related inquiries effectively.</li><li>Handle phone calls, emails, and walk-in inquiries regarding programs, services, and schedules, and conduct regular follow-up calls with active members.</li><li>Maintain a clean, organized, and professional reception area with updated promotional materials.</li><li>Assist in promoting club events and initiatives by providing accurate information to members and visitors.</li><li>Resolve complaints where possible or refer them to the relevant supervisor or manager.</li><li>Coordinate with other departments such as fitness, aquatics, and spa to ensure seamless service delivery.</li><li>Maintain confidentiality and professionalism when handling member information and concerns.</li></ul>Job Type: Full-time

Customer Service Executive - (Tagalog Speaker)

Female Customer Service Executive - (Arabic & English Speaker)

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The People &amp; Culture Manager will play a key leadership role in driving compliant, ethical, and people-centric HR practices in alignment with Qatar labour legislation and Accor policies. The position serves as a trusted advisor to leadership on employee relations and people governance, contributing to a fair, consistent, and inclusive workplace. With a strong focus on culture, compliance, and operational excellence, the role supports a high-engagement environment aligned with Accor&rsquo;s Heartist&reg; values, while upholding the highest standards of confidentiality, wellbeing, and health and safety.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration or Business Management
 </li>
 <li>
 Relevant professional Human Resources certification, such as CIPD, SHRM, or other internationally recognised HR credentials will be an advantage
 </li>
 <li>
 Minimum of 5-7 years of progressive human resources experience with at least 1-2 years in HR leadership experience within luxury hospitality environment
 </li>
 <li>
 At least 2 years of hands-on working knowledge of Qatar Labour Law, local employment practices, and governmental procedures
 </li>
 <li>
 Demonstrated hands-on experience managing employee relations, disciplinary actions, grievances, investigations, and HR compliance matters
 </li>
 <li>
 Demonstrated hands-on experience managing in compensation and benefits administration, payroll, leave management, and end-of-service benefit calculations
 </li>
 <li>
 Proven experience in HR reporting, including the preparation, analysis, and presentation of workforce data and key people metrics
 </li>
 <li>
 Hands-on experience in HR budgeting, forecasting, and accruals, ensuring accurate financial planning and reporting
 </li>
 <li>
 Hands-on experience overseeing employee housing operations, standards, compliance, and colleague welfare within staff accommodation in alignment with local regulations, practices, and procedures
 </li>
 <li>
 Demonstrated experience in designing, implementing, and driving employee engagement and employee welfare initiatives to enhance workplace culture and wellbeing
 </li>
 <li>
 Proven ability to manage and influence internal and external stakeholders across all levels
 </li>
 <li>
 Proficiency in HR systems and relevant platforms, including but not limited to Oasys
 </li>
 <li>
 Proven ability in meeting facilitation and management skills, with the ability to lead discussions, align stakeholders, and drive actionable outcomes
 </li>
 <li>
 Strong proficiency in Microsoft Office applications
 </li>
 <li>
 Prior experience working in the GCC is preferred
 </li>
 <li>
 Fluency in English is required; Due to the nature of the role and the current team dynamics, Arabic-speaking candidates will be given priority
 </li>
 </ul>
</div>

People & Culture Manager

Vistas Global

ACCOUNTABILITIESOperational<ul><li>Responsible for handling fuel requirements for Qatar Amiri, Qatar Executive, QR Cargo and QR Commercial to maintain operational effectiveness.</li><li>Following disruption and/or incident that occur on the network (due to fuelling), the business reply on information provided by the Fuel OCC to be used for investigation and Management Reports.</li><li>Prepare Weekly / Monthly report to be sent to the Management.</li><li>Ensure Fuel OCC file records are updated on day-to-day basis.</li><li>Ensure all flights delays that are allocated to fuelling are correct and recorded. Be the fuel suppliers &ldquo;advisor&rdquo; within the company &ndash; constantly monitor the status of the operation and alert the suppliers of potential issues.</li><li>Ensure to send RFQ (Request for Quote) to a minimum of 3 known suppliers when operating to a Non-Contracted location and negotiate fuel quote with suppliers to generate maximum revenue for the company.</li><li>Ensure timely submissions of fuel request to suppliers and follow up.</li><li>Assist the Line Manager in analysing meteorological information to determine the potential saving and to suggest most desirable and economic routes of flight to IOC in case of technical stops.</li><li>Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul>Additional Accountabilities<ul><li>Ensure correct and timely, two way communication to all concerned (ensure all information that is received on unscheduled operation is communicated in a timely manner to ensure a proper proactive action response can be developed).</li><li>Review Fuel OCC processes and manuals for suggesting improvement changes.</li></ul>Personal Development<ul><li>Take responsibility for own ongoing personal development and growth of expertise.</li><li>Keep abreast with any market trends and developments.</li><li>Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.</li><li>Train Qatari staff in various duties as per business requirements.</li></ul>Data Protection<ul><li>Ensure that in performance of the role, all uses, disclosures and requests of any information (in any form) are done in accordance with data protection principles adopted by the QR Group and are limited to what is reasonably required to accomplish the intended business purposes of the use, disclosure or request.</li><li>Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information (in any form) and ensure that all staff under my direct supervision are aware of and comply.</li><li>Consult the Group&rsquo;s Data Protection Officer in matters related to data protection and privacy as appropriate.</li><li>Ensure the confidentiality, security and protection of all information handled in the course of duties is maintained at all times from unauthorised access, use, disclosure, disruption, deletion/destruction, corruption, modification, inspection or recording.</li></ul>Safety<ul><li>Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues.</li><li>Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude.</li><li>Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.</li></ul>Environmental Competencies<ul><li>Contribute towards Qatar Airways Group Environmental Objectives and targets.</li><li>Have a good understanding of environmental principles and tools and how they apply to your department and role, including an appreciation and interest in Sustainable Aviation Fuel (SAF).</li></ul>QUALIFICATIONS, EXPERIENCE &amp; SKILLSWithout a Degree:<ul><li>Grade 5: High School Qualification / Vocational Qualification / Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 3 years of job-related experience.</li></ul>OR With a Degree:<ul><li>Grade 5: Bachelor&rsquo;s Degree or Equivalent with Minimum 2 years of job-related experience.</li></ul>OR Qatari Nationals:<ul><li>Not applicable.</li></ul>Essential<ul><li>Experience and natural ability to establish and maintain effective relationships internally and externally.</li><li>Experience in the airline or procurement Certification.</li></ul>Preferred<ul><li>BSc degree in supply chain management, science, logistics or business administration.</li><li>Aviation Fuel Procurement training.</li></ul>Job Specific Skills <ul><li>Ability to work under pressure.</li><li>Excellent Communication skills.</li><li>Strong Planning and Organizing skills.</li><li>Proficient user of MS office and computers.</li><li>Fluency in written and spoken English.</li><li>Aptitude in decision-making and working with numbers.</li><li>Self-confident and self-motivated.</li></ul>Job Type: Temporary Contract length: 6 monthsPay: QAR6,000.00 - QAR8,000.00 per monthApplication Question(s):<ul><li>Are you ok with the position being temporary? Can you join immediately?</li><li>Are you okay with the salary range? YES/ NO</li></ul>Experience:<ul><li>fuel operations: 2 years (Preferred)</li></ul>

Fuel Operations Coordinator

Turner & Townsend Pty Limited

<div>Company Description 
Who is Turner &amp; Townsend?
All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we&rsquo;ve been helping to deliver transformational programmes across the real estate, infrastructure and natural resources sectors, making a difference to people&rsquo;s lives and ensuring a return on investment for our clients and their investors.
Our purpose:
Transforming performance for a green, inclusive, and productive world.
The world is changing and we have a responsibility to support that change, helping drive it and be part of it. Through the commitment, capability and care our team brings, we build trust between clients, suppliers, governments and society. Delivering better outcomes that have a positive impact on the world around us. We work smarter to face the challenges of the future; bringing the clarity that helps teams realise their full potential across the real estate, infrastructure and natural resources sectors. It&rsquo;s how we&rsquo;ve made the difference for more than 75 years.
Our values:
Love a challenge: We love a challenge and we work hard to make change happen and see things through. We don&rsquo;t stand still, challenging ourselves and others to do better every day. And we are trusted to do the right thing, raising standards all the time.
Stronger together: We&rsquo;re stronger together by connecting people in diverse teams, so that we can all collaborate to deliver our best work. We focus on what matters and use our influence to build a better world for everyone.
Bring out the best in everyone: We bring out the best in everyone. We help each other to make the most of our potential, always learning from our experience. We treat each other with care and respect and make time to give everyone a voice 
Job Description 
Turner &amp; Townsend are looking to recruit a Cost Manager, to join our Real Estate team in Qatar working on a wide range of projects, often large and complex, which could include Data Centre's and Commercial office projects, which are primarily new build but could include fit out and refurbishment. 
 
With a leading market client base and a varied portfolio of projects, this is an exciting time to join the growing business unit and develop a career with Turner &amp; Townsend. 
 
You will be working within a professional and ambitious team, where you will receive excellent support but also have the opportunity to demonstrate working on your own initiative. 
 
Key Accountabilities:<ul><li>Demonstrate exceptional measurement capability for building and MEP works, where accuracy and efficiency directly impact project success and client confidence.</li><li>Leverage your in-depth knowledge of market prices and building/MEP works pricing to deliver competitive, commercially astute estimates that win business and protect margins.</li><li>Produce detailed, meticulously prepared Bills of Quantities that form the foundation of successful project delivery and client satisfaction.</li><li>Skillfully manage post-contract cost variances, lead change control processes, and process interim applications with precision and commercial acumen, ensuring projects remain on track financially.</li><li>Take personal ownership of all work produced, maintaining the highest standards of accuracy and attention to detail that reflect Turner &amp; Townsend's reputation for excellence.</li><li>Collaborate effectively with commission leads to ensure timely, accurate production of reports and information that drive informed decision-making.</li><li>Interface confidently with clients, contractors, and fellow consultants, positioning yourself as a trusted advisor and integral member of the project team.</li><li>Demonstrate ambition and initiative to progress your career to the next level, taking on increasingly complex responsibilities and mentoring opportunities within our growing business unit.</li></ul> 
Key Experience Required:<ul><li>Good knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.</li><li>Solid experience and capability of pre-contract services from feasibility through to tendering, measurement and pricing of building and MEP works for estimating and preparation of Bills of Quantities.</li><li>Experience of post-contract services, interim applications, change management processes and variation valuation.</li><li>Experience of working with standard form contracts, FIDIC preferred and knowledge of contract procedures.</li><li>Professional approach and confident in performing your role.</li><li>Ability to work with contractors' personnel with confidence and assurance.</li></ul> 
Qualifications 
Skills Required:<ul><li>
Degree qualified in Quantity Surveying or similar.</li><li>
Professional membership is an advantage i.e. MRICS.</li><li>
Minimum 5 years&rsquo; experience in similar roles, such as Data Centres.</li><li>
Good knowledge of the construction industry and technical matters.</li><li>
Knowledge of CostX (BIM experience is an advantage).</li></ul> 
Additional Information 
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/
#LI-SP1<div></div>
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It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.</div>

Cost Manager

CUP OF JOE

Job Description: We are looking for an experienced and responsible Caf&eacute; Supervisor to oversee daily operations and ensure excellent customer service in our caf&eacute;. The ideal candidate will lead the team, maintain service standards, and support smooth operations during busy hours.Key Responsibilities:<ul><li>Supervise daily caf&eacute; operations and ensure smooth workflow.</li><li>Lead and support baristas and service staff during shifts.</li><li>Ensure excellent customer service and handle customer concerns professionally.</li><li>Monitor staff attendance, grooming, and performance.</li><li>Maintain cleanliness, food safety, and hygiene standards.</li><li>Assist in inventory control and coordinate with the storekeeper for stock needs.</li><li>Ensure proper opening and closing procedures are followed.</li><li>Train new staff and support team development.</li></ul>Requirements:<ul><li>Proven experience as a Supervisor or Team Leader in a caf&eacute;, restaurant, or F&amp;B industry.</li><li>Strong leadership and team management skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Good knowledge of caf&eacute; operations and service standards.</li></ul>Job Type: Full-timeWork Location: In person

Cafe Shop Supervisor

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