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service center manager

Arwani Trading

Service Manager &ndash; Industrial Equipment (UAE)We are looking for an experienced Service Manager to lead our service center operations across the UAE. The ideal candidate is a hands-on leader with strong technical expertise and the ability to manage a multicultural team while ensuring high service quality.Key Responsibilities<ul><li>Oversee diagnostics, repair, and maintenance of air compressors, generators, welding machines, car lifts, and related equipment.</li><li>Handle escalated customer issues and communicate clearly on timelines and costs.</li><li>Supervise onsite installations of car lifts, air compressors, and paint booths.</li><li>Manage spare parts availability and coordinate with procurement.</li><li>Maintain service records, monthly KPIs, and warranty claim reports.</li><li>Identify training needs and ensure compliance with UAE safety standards.</li><li>Suggest workflow or process improvements to enhance service efficiency.</li></ul>Requirements<ul><li>BE in Electrical or Mechanical Engineering (preferred).</li><li>5&ndash;10 years&rsquo; experience managing a service center in the UAE.</li><li>Strong technical and leadership skills.</li><li>Multilingual (English &amp; Arabic preferred).</li><li>Valid UAE Driving License.</li></ul>Job Type: Full-timeLicense/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Service Manager

Nissan Motor Corporation

<div>
 Job Title Section Manager - Regional Customer Contact Center
 
 
 Department Customer Excellence - (CQ)
 
 
 Function Section Manager RCCC
 
 
 Legal Entity NMEF
 
 
 Location Dubai, UAE
 
 
 Level EVP - 7
 
 
 Direct Manager DGM - Customer Quality
 
 
 Manager's Manager DGM - Customer Quality
 
 
 Functional Reporting GM - Customer Excellence
 
 
 
 Mission &amp; Main Objectives
 
 
 
 <ul>
 <li>
 Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers
 </li>
 <li>
 Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;
 </li>
 <li>
 Track, escalate and manage Connected Car Services (CCS) complaints and issues
 </li>
 <li>
 Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions
 </li>
 <li>
 Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases
 </li>
 <li>
 Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI
 </li>
 <li>
 Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries
 </li>
 <li>
 Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents
 
 
 </li>
 </ul>
 
 Main tasks and responsibilities
 
 (Scope : tasks related to both NISSAN and INFINITI)
 
 
 <ul>
 <li>
 Design and manage the complaints management and escalation process internally and across the NSCs
 </li>
 <li>
 Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;
 </li>
 <li>
 Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries
 </li>
 <li>
 Prepare management reports relative to call center performance and operational improvements
 </li>
 <li>
 Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.
 </li>
 <li>
 Lead the call center agents for cross-functional support from various departments involved in the problem resolution process
 </li>
 <li>
 Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation
 </li>
 <li>
 Monitor QVOC tool for hot alerts and pending cases
 </li>
 <li>
 Keep track and update RCCC knowledge files for reference
 </li>
 <li>
 Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS
 </li>
 <li>
 Attend Regional calls to identify best ideas to enhance RCCC operational performance
 </li>
 <li>
 Implement new technology tools, processes, or workflows to enhance efficiency and customer experience
 
 
 </li>
 </ul>
 
 Country Specifics
 
 
 
 NISSAN : NMEF markets
 
 
 INFINITI : I-ME Markets
 
 
 
 KPIs
 
 
 
 <ul>
 <li>
 Case resolution
 </li>
 <li>
 Case closure
 </li>
 <li>
 Hot alert closure
 </li>
 <li>
 Case closure satisfaction
 
 
 </li>
 </ul>
 
 Background &amp; Skills Required
 
 
 
 
 Background &amp; Experience (years)
 
 
 
 S
 
 pecific technical skills
 
 
 
 <ul>
 <li>
 Automotive, Call Center Operations or CRM background;
 </li>
 <li>
 Arabic speaker;
 </li>
 <li>
 Leadership experience in previous role and advantage
 </li>
 <li>
 Competency in various software applications (Salesforce, excel, ppt)
 
 
 </li>
 </ul>
 
 Behavioural Competencies Required
 
 
 
 <ul>
 <li>
 Emphathetical and Customer service oriented
 </li>
 <li>
 Able to work with multiple cross functional team
 </li>
 <li>
 Team Management
 </li>
 <li>
 Results driven
 
 
 </li>
 </ul>
 Dubai United Arab Emirates
</div>

Section Manager - Regional Customer Contact Center

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center 
 
Department Customer Excellence - (CQ) 
 
Function Section Manager RCCC 
 
Legal Entity NMEF 
 
Location Dubai, UAE 
 
Level EVP - 7 
 
Direct Manager DGM - Customer Quality 
 
Manager's Manager DGM - Customer Quality 
 
Functional Reporting GM - Customer Excellence 
 
Mission &amp; Main Objectives 
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul> 

Main tasks and responsibilities (Scope : tasks related to both NISSAN and INFINITI) 
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul> 

Country Specifics
 
 
NISSAN : NMEF markets 
 
INFINITI : I-ME Markets 
 
KPIs 
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul> 

BACKGROUND &amp; SKILLS REQUIRED 
 
Background &amp; Experience (years) 
 
Specific technical skills 
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul> 

Behavioural Competencies Required
 
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul> 
Dubai United Arab Emirates</div>

EIX Consulting

Job Title: Service Centre Manager &ndash; OperationsLocation: United Arab Emirates Job Type: Full-Time Industry: Travel Services / Documentation Services / Customer Service OperationsAbout the RoleWe are seeking an experienced Service Centre Manager &ndash; Operations to lead and oversee the full operational performance of our service centers across the UAE. The role requires strong leadership capability, operational excellence, and service-delivery expertise to ensure high-quality customer experience, compliance, and efficient daily operations.The Service Centre Manager will supervise staff performance, manage resources, maintain compliance with organizational standards, and collaborate with internal and external stakeholders to ensure smooth operations.Key Responsibilities<ul><li>Oversee daily operations, workflow, staff allocation, and service standards across the center.</li><li>Ensure achievement of operational KPIs, service-level targets, and compliance benchmarks.</li><li>Manage team performance, discipline, grooming standards, and adherence to SOPs.</li><li>Drive productivity, accuracy, and efficiency improvements across all processes.</li><li>Lead operational enhancements, new process rollouts, and continuous-improvement initiatives.</li><li>Ensure full compliance with SOPs, audit requirements, and regulatory obligations.</li><li>Maintain strong relationships with external stakeholders, vendors, and service partners.</li><li>Forecast manpower needs and ensure adequate staffing during peak periods.</li><li>Monitor and track centre metrics (productivity, TAT, accuracy, VAS conversions).</li><li>Oversee training, skill development, and performance reviews for centre staff.</li><li>Ensure physical security, data-security protocols, and safety standards are followed.</li><li>Act as an escalation point for complex customer issues and ensure timely resolution.</li><li>Manage budgets, expenses, and resources efficiently.</li><li>Ensure timely reporting, documentation accuracy, and operational updates.</li><li>Promote a culture of performance transparency, recognition, and continuous improvement.</li></ul>Key Performance Indicators (KPIs)<ul><li>Achievement of productivity, efficiency, and service-delivery targets</li><li>Customer satisfaction scores and complaint-reduction metrics</li><li>Compliance with reporting, documentation, and TAT requirements</li><li>Achievement of revenue enhancement / VAS targets (where applicable)</li><li>Staff training completion, performance, and controlled attrition levels</li><li>Strong internal/external stakeholder satisfaction</li><li>Low operational errors and prompt incident resolution</li></ul>Internal &amp; External InteractionsExternal:<ul><li>Customers / Applicants</li><li>Service partners and vendors</li><li>Government-related stakeholders (as applicable)</li></ul>Internal:<ul><li>Operations team &amp; supervisors</li><li>HR, Admin, Finance, IT, Compliance</li><li>Regional Heads and cross-functional teams</li></ul>Qualifications &amp; Experience<ul><li>Education:</li><li>Minimum: Bachelor&rsquo;s Degree</li><li>Preferred: Post-Graduate Degree</li><li>Experience:</li><li>5&ndash;9 years in service-centre operations or customer-facing industries</li><li>Experience in leading teams and managing operational performance</li><li>Previous UAE service-centre leadership experience preferred</li><li>Skills:</li><li>Strong leadership and communication</li><li>Proficiency in MS Office and reporting tools</li><li>Strong process orientation and customer-service focus</li><li>Ability to manage escalations and high-pressure operational periods</li><li>Problem-solving and decision-making abilities</li></ul>Additional Requirements<ul><li>Understanding of travel-services, documentation-services, or visa-processing operations is a plus .</li></ul>Job Type: Full-timeExperience:<ul><li>managing service centre or customer-facing environment: 5 years (Required)</li><li>managing KPIs such as TAT or customer satisfaction: 5 years (Required)</li><li>ensuring compliance with SOPs and audits: 5 years (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Service Centre Manager – Operations

Legend Holding Group

<div>
 
 
 About us:
 
 
 
 Legend Holding Group is a diversified enterprise headquartered in Dubai, operating across the Middle east and African region. With a strong focus on sustainability and innovation, the group manages a growing portfolio of companies in automotive, trading, energy, Travel and Tourism and mobility services.
 
 
 
 
 
 Rooted in Loyalty, Excellence, and Progress, we lead with innovation and technology to seamlessly connect the physical and digital worlds.
 
 
 Our goal is to become a leader in intelligent, data-driven solutions because Together We Grow.
 
 
 
 
 
 
 Job Overview:
 
 
 
 As the Workshop Manager for Legend World Automobile Service, you will lead the daily operations of our service center, ensuring the highest standards of quality, efficiency, and customer satisfaction. This role requires a balance of technical expertise, strong leadership, and operational excellence.
 
 
 The ideal candidate will oversee the end-to-end workshop function &mdash; managing technicians and mechanics, optimizing workflow, ensuring compliance with safety and quality standards, and driving performance to meet operational and customer service targets. This role is central to building a reliable, efficient, and customer-centric service experience that upholds Legend&rsquo;s reputation for excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Workshop Operations &amp; Planning
 
 
 <ul>
 <li>
 Lead and manage the overall operations of the workshop, ensuring smooth execution of repair, maintenance, and inspection activities.
 </li>
 <li>
 Develop and implement daily work plans and schedules to ensure efficient job allocation, optimal use of resources, and minimal vehicle downtime.
 </li>
 <li>
 Enforce standard operating procedures (SOPs), safety regulations, and manufacturer guidelines to maintain consistent service quality.
 </li>
 <li>
 Oversee workshop infrastructure, tools, and equipment &mdash; ensuring they are properly maintained, calibrated, and available when required.
 </li>
 </ul>
 
 
 2. Team Leadership &amp; Performance Management
 
 
 <ul>
 <li>
 Supervise and support workshop staff, including technicians, mechanics, and service advisors, to ensure high-quality workmanship and productivity.
 </li>
 <li>
 Recruit, train, and develop team members to build technical competence and service excellence.
 </li>
 <li>
 Establish clear performance goals, conduct periodic evaluations, and implement coaching or training interventions as needed.
 </li>
 <li>
 Foster a positive and collaborative work culture that emphasizes teamwork, accountability, and professional growth.
 </li>
 </ul>
 
 
 3. Quality Assurance &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Monitor ongoing repair and maintenance jobs to ensure adherence to quality standards and timely completion.
 </li>
 <li>
 Conduct regular inspections of completed work and identify areas for improvement.
 </li>
 <li>
 Introduce process enhancements, new technologies, or diagnostic tools that improve operational efficiency and reduce rework.
 </li>
 <li>
 Maintain accurate records of repair history, job cards, and performance metrics to support data-driven decision-making.
 </li>
 </ul>
 
 
 4. Customer Service &amp; Relationship Management
 
 
 <ul>
 <li>
 Ensure exceptional customer experience through transparent communication and professional handling of all customer interactions.
 </li>
 <li>
 Address and resolve customer concerns promptly, maintaining trust and satisfaction at every touchpoint.
 </li>
 <li>
 Collaborate with front-office and service advisors to ensure accurate estimates, realistic timelines, and high service standards.
 </li>
 <li>
 Promote a customer-first approach within the team, aligning all workshop activities to service excellence goals.
 </li>
 </ul>
 
 
 5. Financial &amp; Operational Control
 
 
 <ul>
 <li>
 Develop, monitor, and manage the workshop&rsquo;s operating budget to ensure cost efficiency and profitability.
 </li>
 <li>
 Track key performance indicators (KPIs) such as productivity, utilization, and customer satisfaction to evaluate business performance.
 </li>
 <li>
 Identify cost-saving opportunities through better resource utilization, inventory management, and workflow optimization.
 </li>
 <li>
 Maintain oversight of spare parts usage and inventory levels to prevent shortages or overstocking.
 </li>
 </ul>
 
 
 6. Health, Safety &amp; Compliance
 
 
 <ul>
 <li>
 Ensure the workshop operates in full compliance with safety and environmental regulations.
 </li>
 <li>
 Implement regular safety audits, toolbox talks, and staff training sessions on occupational safety practices.
 </li>
 <li>
 Maintain a clean, organized, and hazard-free work environment to ensure the safety of all personnel and visitors.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Diploma in Automotive or Mechanical Engineering.
 </li>
 <li>
 7&ndash;10 years of experience in automotive service operations, with at least 3 years in a supervisory or managerial role.
 </li>
 <li>
 Strong knowledge of diagnostics, repair procedures, and vehicle systems across multiple brands.
 </li>
 <li>
 Proven leadership and people management skills.
 </li>
 <li>
 Proficiency in workshop management systems and Microsoft Office applications.
 </li>
 <li>
 Excellent communication, customer service, and problem-solving abilities.
 </li>
 <li>
 Ability to manage budgets and drive operational improvements.
 </li>
 <li>
 Fluency in English required; Arabic, Hindi, or Urdu is an advantage.
 </li>
 </ul>
</div>

Workshop Manager

Xygma Holding

Job Title: Business Center ManagerLocation: Dubai, UAE Department: Operations / Facilities / Client Services Reports To: General Manager / CEO / Regional HeadJob SummaryThe Business Center Manager is responsible for the overall leadership and daily management of a business center, co&#8209;working space, or serviced office environment. This role ensures smooth operations, excellent client service, strong sales performance, and effective team leadership, with the goal of maximizing occupancy, revenue, and customer satisfaction. Indeed+1Key Responsibilities Operations &amp; Facilities Management<ul><li>Oversee all daily operations of the business center, including meeting rooms, office spaces, and shared facilities. Indeed</li><li>Ensure the center is well&#8209;maintained, clean, safe, and fully operational according to standards and UAE regulations. Women First Jobs</li><li>Coordinate maintenance, vendor services, supplies, and facility equipment. Indeed</li><li>Implement and enforce health, safety, and company policies. Indeed</li></ul>Client Relationship Management<ul><li>Build and maintain strong relationships with clients to ensure high satisfaction and retention. Indeed</li><li>Serve as the primary point of contact for tenant requests, feedback, and concerns. Indeed</li><li>Conduct regular check&#8209;ins with clients to understand needs and identify up&#8209;sell opportunities. Indeed</li></ul>Sales &amp; Revenue Growth<ul><li>Drive sales and occupancy through lead generation, tours, promotions, networking, and partnerships. Ubuk</li><li>Develop and implement pricing strategies, service packages, and marketing initiatives. Indeed</li><li>Achieve monthly and annual revenue and performance targets. Indeed</li></ul>Reporting &amp; Administration<ul><li>Manage billing, invoicing, renewals, and payment follow&#8209;ups. Indeed</li><li>Maintain accurate records of clients, contracts, operations, and financials. Indeed</li><li>Prepare regular performance and occupancy reports for senior management. Indeed</li></ul>Team Leadership<ul><li>Recruit, train, and supervise business center staff (front desk, housekeeping, admin). Indeed</li><li>Conduct performance reviews and foster a customer&#8209;focused team culture. Indeed</li><li>Provide guidance, coaching, and support to ensure excellent service delivery. Ubuk</li></ul>Qualifications &amp; Skills Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Management, or related field. Indeed</li></ul>Experience<ul><li>Typically 3&ndash;6+ years of experience in office/operations management, hospitality, or serviced office/co&#8209;working spaces. Indeed</li><li>UAE or regional service office experience is an advantage.</li></ul>Skills<ul><li>Strong leadership and organizational skills. Indeed</li><li>Excellent communication and interpersonal skills. Indeed</li><li>Good sales, negotiation, and customer service orientation. Ubuk</li><li>Proficient in MS Office and CRM/booking software. Indeed</li><li>Problem&#8209;solving mindset with attention to detail. Indeed</li></ul>Performance IndicatorsCommon KPIs for this role include:<ul><li>Occupancy rate and revenue growth</li><li>Client satisfaction and retention</li><li>Staff performance and service quality</li><li>Efficiency of operations and facilities management</li></ul>Job Type: Full-time

Business Center Manager

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Centre

Explore 4287+ Service center manager in Dubai this December. Find roles across top companies and apply now to boost your career.

4287 service center manager jobs IN Dubai

Service Manager

Section Manager - Regional Customer Contact Center

Section Manager - Regional Customer Contact Center

Service Centre Manager – Operations

Workshop Manager

Business Center Manager

Manager, Call Centre