customer service representative Jobs in Dubai

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customer service specialist Jobs in Dubai

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service coordinator

Johnson Controls

<div>What You Will Do
In this role, you will handle a wide range of customer service, dispatching, and administrative activities for the Global Marine &amp; Offshore Services team. You will manage service-related activities from initial request to closure, support project managers with day‑to‑day project coordination, and ensure accurate ERP transactions within iSCALA. Additionally, you will oversee inventory operations, coordinate materials and logistics, manage field technician documentation, and support invoicing and accounts receivable tasks.
How You Will Do It<ul><li>
Receive, screen, prioritize, assign, and close service-related requests</li><li>
Support Project Managers to ensure smooth execution of service jobs and projects</li><li>
Learn and utilize the full functionality of the iSCALA ERP system</li><li>
Manage inventory, warehouse operations, stock accuracy, and ERP transactions</li><li>
Coordinate with vendors, factories, and logistics to ensure material availability</li><li>
Work closely with the service team to place work orders, process purchase orders, and complete invoicing</li><li>
Upload all service reports to the install base promptly after job completion</li><li>
Handle customer complaints professionally and escalate when needed</li><li>
Perform ERP transactional activities immediately upon receiving details and ensure closure before month‑end</li><li>
Manage and renew access passes and documentation required for technicians on marine &amp; offshore jobs</li><li>
Support accounts receivable activities and provide backup customer call handling</li><li>
Create service work tickets and coordinate technician scheduling with clients</li><li>
Provide daily administrative support to the service operations team</li><li>
Perform other duties as assigned</li></ul>
What We Look For
Required<ul><li>
3&ndash;5 years of experience in customer service, dispatching, or administrative roles</li><li>
2&ndash;3 years of hands-on experience with the iSCALA ERP system (mandatory)</li><li>
Strong proficiency in MS Excel</li><li>
Experience in order handling, dispatching, planning, or coordination activities</li><li>
Background in a fast‑paced office environment</li><li>
Strong planning, prioritization, and structured work approach</li><li>
Ability to multitask effectively in a dynamic environment</li><li>
Excellent communication skills and a professional telephone manner</li><li>
Comfortable using multiple computer applications simultaneously</li><li>
Associate&rsquo;s degree, Diploma, or Bachelor&rsquo;s degree preferred</li></ul>
#LI-JM1</div>

Service Coordinator

Rapiscan Systems

<div>
 
 Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best-in-class imaging performance
 
 
 
 Role Overview
 
 
 
 The Service Coordinator will manage the day-to-day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on-call schedules, administrative tasks, and supporting service management.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.
 </li>
 <li>
 Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.
 </li>
 <li>
 Facilitate information flow from the out-of-hours call center and ensure smooth handovers from overnight shifts.
 </li>
 <li>
 Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.
 </li>
 <li>
 Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.
 </li>
 <li>
 Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.
 </li>
 <li>
 Maintain administrative requirements for service contracts, supporting MEA regional and field service management.
 </li>
 <li>
 Provide backup support for the MEA Service team during absences or sickness.
 </li>
 <li>
 Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.
 </li>
 <li>
 Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.
 </li>
 <li>
 Develop scalable systems and processes to support business growth.
 </li>
 <li>
 Monitor and maintain service KPIs in line with targets set by service management.
 </li>
 <li>
 Prepare and deliver reports to senior management as required.
 </li>
 <li>
 Promote a culture of continuous improvement and support service management initiatives.
 </li>
 <li>
 Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a similar role.
 </li>
 <li>
 Experience with Microsoft D365 (preferred).
 </li>
 <li>
 Previous experience in an airport environment (advantageous).
 </li>
 </ul>
 
 
</div>

Service & Logistics Coordinator

Hermès

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
 </li>
 <li>
 Cater to 100% of client queries through emails, phone and/or What&rsquo;s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
 </li>
 <li>
 Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
 </li>
 <li>
 Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
 </li>
 <li>
 Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Possess good communication and greeting skills.
 </li>
 <li>
 Being punctual, flexible, hardworking, responsible and adaptable.
 </li>
 <li>
 Have a professional approach and a positive attitude.
 </li>
 <li>
 Being a team player.
 </li>
 <li>
 Able to solve problems and decision making.
 </li>
 <li>
 Familiarity with the products.
 
 
 </li>
 </ul>
 In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
</div>

Customer Service Coordinator - UAE National

Smucci General Trading LLC

Job title: Sales CoordinatorCompany: Smucci General Trading LLCLocation: Business Bay, DubaiSalary: AED3000About the Role:We are seeking an organized and proactive Sales Coordinator to support our sales team, streamline sales processes, and ensure excellent customer service. The ideal candidate will play a key role in coordinating sales activities, managing client communications, and assisting in achieving company sales targets.Key Responsibilities:<ul><li>Coordinate daily sales operations and provide administrative support to the sales team.</li><li>Coordinate with drivers to ensure timely and efficient transportation operations.</li><li>Process sales orders, quotations, and invoices accurately and efficiently.</li><li>Maintain and update customer records, sales reports, and databases.</li><li>Communicate with clients regarding orders, deliveries, and product inquiries.</li><li>Collaborate with internal departments such as logistics, marketing, and finance.</li><li>Track sales performance and prepare reports for management.</li><li>Ensure timely follow-up with customers and support relationship management.</li></ul>Requirements: <ul><li>Proficiency in Odoo is required.</li><li>Proven experience in a sales coordination, sales support role.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.</li><li>Ability to work in a fast-paced, team-oriented environment.</li></ul>How to Apply:<ul><li>Send your CV and a brief cover letter to smuccigroupcareers@smucci.ae.</li></ul>When sending your application, please use the following email subject format: SC-Application-{FULL NAME}Job Type: Full-timePay: AED3,000.00 per monthWork Location: In person

Sales Coordinator

PESTOKILL L.L.C

We are a prominent pest control services company operating in Dubai and other emirates since the past 40 years.We are looking to hire a customer and operations coordinator to work as part of our team.- Candidates with prior experience preferred. - Salary is negotiable. Responsibilities:- Coordinating &amp; scheduling inspection and treatment appointments;- Advising tenants &amp; clients of preparation and prevention techniques through written and oral communication;- Following up with all involved parties during the service, from initial inspection to confirmed resolution;- Keeping detailed records of all appointments and tenant communications;- Ability to adapt quickly by cancelling or rescheduling appointments on very short notice and informing contractors and tenants of any changes- Coordinate with Pest Control technicians and drivers to ensure proper delivery of serviceSkills:- Excellent interpersonal and communication skills- Strong written &amp; oral skills in English- Highly organized and detail-oriented, with good customer service sense- Working knowledge of MS office (Excel, Word, Outlook)Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Operations Coordinator

City Fanoos Lighting

Job Title: Sales CoordinatorCompany: City Fanoos Lighting llcLocation: UAEJob Description: We are seeking a motivated and organized Sales Coordinator to support our sales operations and ensure effective coordination between clients, sales team, and internal departments. Freshers are welcome to apply, and female candidates are preferred.Key Responsibilities:<ul><li>Assist the sales team with daily coordination and support</li><li>Prepare quotations, sales orders, invoices, and related documents</li><li>Follow up on customer enquiries, orders, and deliveries</li><li>Coordinate with logistics, production, and accounts departments</li><li>Maintain accurate records, reports, and customer data</li><li>Communicate with customers via email and phone professionally</li></ul>Requirements:<ul><li>Graduate / Diploma holders (Freshers can apply)</li><li>Basic knowledge of MS Office (Excel, Word, Email)</li><li>Good communication skills in English</li><li>Strong organizational and follow-up skills</li><li>Positive attitude and willingness to learn</li></ul>What We Offer:<ul><li>Training and growth opportunities</li><li>Supportive and professional work environment</li><li>Competitive salary based on experience</li></ul>Job Type: Full-timePay: From AED2,000.00 per monthWork Location: In person

Prosports

Branch Coordinator &ndash; PSA AcademyLocation: Sharjah / Dubai, UAEJob Type: Full-TimeAbout UsPSA Academy is a leading multi-sport training organisation operating across Dubai, Sharjah, and Ajman since 2014. We deliver gymnastics, football, swimming, basketball, and tennis programmes to thousands of students across multiple locations. We are looking for a motivated and organised Branch Coordinator to be the face of one of our key venues.The RoleAs Branch Coordinator, you will be the first point of contact for parents and students at your assigned venue. You are responsible for the day-to-day administrative operations of the branch, driving enrolments, managing parent relationships, and ensuring a smooth, professional experience for every family that walks through the door. This is a target-driven role &mdash; you will be expected to actively convert enquiries, retain students, and contribute to the growth of the branch.Key Responsibilities<ul><li>Act as the main point of contact for parents, handling all enquiries, registrations, and renewals at the branch</li><li>Drive new enrolments and student retention through proactive communication and follow-ups with parents</li><li>Meet monthly enrolment and retention targets set by management</li><li>Manage the branch schedule, class allocations, and coordinate with coaching staff to ensure smooth session delivery</li><li>Handle payments, receipts, and basic financial administration for the branch using the academy&rsquo;s management system (Classcard)</li><li>Maintain accurate student records, attendance tracking, and parent communications</li><li>Manage parent concerns, complaints, and feedback professionally and escalate to management where necessary</li><li>Coordinate with the head office on reporting, promotions, and branch-level marketing activities</li><li>Ensure the venue is clean, organised, and presentable at all times</li><li>Support seasonal programmes including holiday camps, Ramadan schedules, and special events</li><li>Provide weekly reports on enrolments, drop-offs, enquiries, and branch performance</li></ul>Requirements<ul><li>Minimum 1&ndash;3 years of experience in an administrative, customer service, or front-of-house role</li><li>Previous experience in a sports academy, fitness centre, school, or education environment is a strong advantage</li><li>Sales-oriented mindset with the confidence to engage parents and convert enquiries</li><li>Excellent communication and interpersonal skills</li><li>Strong organisational skills and attention to detail</li><li>Ability to multitask and work in a fast-paced, dynamic environment</li><li>Proficient in basic computer skills (email, spreadsheets, CRM/management systems)</li><li>Fluent in English (Arabic is a strong plus)</li><li>Must be based in the UAE with a valid residency visa</li></ul>What We Offer<ul><li>Competitive salary plus performance-based incentives</li><li>A dynamic, people-focused working environment</li><li>Opportunity to grow within a rapidly expanding organisation</li><li>Supportive team and hands-on management</li></ul>To ApplySubmit your CV highlighting your experience in customer-facing and administrative roles.Only shortlisted candidates will be contacted.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED3,250.00 - AED4,250.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in an administrative or customer-facing role?</li><li>Have you previously worked in a sports academy, fitness centre, school, or education environment?</li><li>Are you comfortable working in a target-driven role where you are expected to drive enrolments and retain students?</li><li>How would you rate your English communication skills?</li><li>Do you speak Arabic?</li><li>Are you available to work weekends (Saturdays and Sundays)?</li><li>What is your current visa status?</li><li>What is your expected monthly salary (AED)?</li></ul>Work Location: In person

Sales Representative

Explore 1212+ Service coordinator in Dubai this March. Find roles across top companies and apply now to boost your career.

1212 service coordinator jobs In Dubai

Service Coordinator

Service & Logistics Coordinator

Customer Service Coordinator - UAE National

Sales Coordinator

Operations Coordinator

Sales Coordinator

Sales Representative