project manager

sales manager

marketing manager

operations manager

assistant manager

service delivery manager

Cubezix Business Technologies

CubeZix Technologies is seeking an experienced Service Delivery Manager to lead service delivery across IT Managed Services and AMC clients. The role is responsible for managing the IT engineering team, overseeing helpdesk operations, handling technical escalations, onboarding and managing new AMC contracts, and providing hands-on technical guidance to the team.The ideal candidate will have strong, in-depth knowledge of IT infrastructure and cybersecurity, combined with leadership capability to train, mentor, and support engineers while ensuring high service quality and client satisfaction.Key ResponsibilitiesService Delivery &amp; AMC Management<ul><li>Own end-to-end service delivery for AMC and managed services clients.</li><li>Manage onboarding and transition of new AMC customers.</li><li>Ensure compliance with SLAs, service scope, and contractual obligations.</li><li>Monitor service performance and implement continuous improvement initiatives.</li><li>Conduct service reviews and operational meetings with internal teams and clients.</li></ul>Team &amp; Helpdesk Management<ul><li>Lead and manage the IT engineering and helpdesk teams (L1/L2/L3).</li><li>Assign tickets, prioritize workloads, and ensure optimal resource utilization.</li><li>Oversee helpdesk operations including ticket logging, escalation, and closure.</li><li>Ensure proper documentation, knowledge base updates, and SOP adherence.</li></ul>Escalation &amp; Technical Support<ul><li>Act as the primary escalation point for critical incidents and VIP clients.</li><li>Assist engineers in diagnosing and resolving complex and escalated technical issues.</li><li>Lead major incident management, root cause analysis (RCA), and corrective actions.</li><li>Coordinate with vendors, OEMs, and cloud providers during escalations.</li></ul>Technical Leadership &amp; Infrastructure Oversight<ul><li>Provide technical leadership across IT infrastructure environments including:</li><li>Servers, virtualization, and storage</li><li>Networking, firewalls, and VPNs</li><li>Cloud and hybrid infrastructure</li><li>Backup, disaster recovery, and monitoring systems</li><li>Review and approve technical designs, changes, and implementations.</li><li>Ensure infrastructure solutions align with security and best-practice standards.</li></ul>Cyber Security &amp; Compliance<ul><li>Ensure cybersecurity best practices are implemented across client environments.</li><li>Oversee endpoint security, firewall policies, access controls, and patching.</li><li>Support incident response for security-related events.</li><li>Ensure compliance with internal security policies and client requirements.</li></ul>Training &amp; Team Development<ul><li>Conduct regular technical training and knowledge-sharing sessions for engineers.</li><li>Identify skill gaps and recommend training plans and certifications.</li><li>Mentor team members to improve technical and operational capabilities.</li><li>Promote a culture of continuous learning and service excellence.</li></ul>Required Skills &amp; ExperienceTechnical Expertise<ul><li>In-depth knowledge of IT infrastructure and managed services environments.</li></ul>Leadership &amp; Management<ul><li>Proven experience managing IT engineering and support teams.</li><li>Strong escalation handling and decision-making abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to balance technical involvement with service management responsibilities.</li><li>Strong understanding of cybersecurity principles and controls.</li><li>Hands-on experience with:</li><li>Windows Server, Active Directory, and core infrastructure services</li><li>Networking (Switches, Firewalls, VPNs)</li><li>Virtualization platforms (VMware / Hyper-V)</li><li>Microsoft 365, cloud, and hybrid environments</li><li>Ability to troubleshoot and resolve L2/L3 technical issues.</li></ul>Key Performance Indicators (KPIs)<ul><li>SLA compliance and service availability</li><li>Escalation resolution effectiveness</li><li>Client satisfaction (CSAT)</li><li>Team performance and skill development</li><li>AMC onboarding success and renewal retention</li><li>Security incident response and prevention</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Managed Services or Infrastructure: 5 years (Required)</li><li>Service Delivery, IT Operations, or Support Manager: 2 years (Required)</li></ul>License/Certification:<ul><li>ITIL certification preferred. (Preferred)</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Preferred)</li></ul>Work Location: In person

IT Service Delivery Manager

DXC Technology

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Service Delivery Manager (Data Management) for one of our partners, a global leader in the IT Services and IT Consulting.
 
Job Summary: 
The Country Delivery Manager acts as the primary point of contact for delivery-related matters within a country, however, the delivery specialist within the customer level. They align the organization's delivery objectives with client expectations, ensuring operational excellence and customer satisfaction. They also play a critical role in resource management, stakeholder engagement, and risk management.
 
Responsibilities: 
Project Delivery
 Oversee the delivery of projects alignment with organizational goals & client expectations.
 <ul>
<li>Ensure timely and within-budget completion.</li>
<li>Resolve delivery-related issues, bottlenecks, and conflicts.</li>
<li>Allocate and optimize resources (human, financial, and material) to meet project demands</li>
</ul>
Client Relationship Management
 <ul>
<li>Build and maintain strong client relationships to long-term partnerships.</li>
<li>Understand client needs and ensure the delivery team addresses them effectively.</li>
<li>Resolve delivery-related issues, bottlenecks, and conflicts.</li>
<li>Address escalations and resolve complex issues promptly to minimize project impact.</li>
</ul>
Financial Oversight
 <ul>
<li>Manage budgets related to delivery activities within the country.</li>
<li>Ensure financial targets are achieved or exceeded.</li>
<li>Provide regular financial reporting and forecasts to senior management.</li>
</ul>
Strategic Planning
 <ul>
<li>Contribute to the organizations strategic plans for the country by providing recommendations.</li>
<li>Support business development initiatives.</li>
<li>Communicate delivery progress, updates, and challenges to stakeholders.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field (Masters degree or PMP/CDMP certification is an advantage).</li>
<li>8+ years of experience managing data management and data integration projects, including data quality, data governance, ETL, and data warehousing initiatives.</li>
<li>Proven experience leading delivery teams in the banking sector, with additional exposure to public sector and telecom projects.</li>
<li>Strong background in client delivery management across consulting or IT services environments, supporting enterprise-level data transformation initiatives.</li>
<li>Solid understanding of data management frameworks such as DAMA-DMBOK and hands-on experience implementing related best practices.</li>
<li>Being an ARABIC speaker is a must.</li>
</ul>
Technical & Professional Skills
 <ul>
<li>Deep knowledge of data architecture, governance, and analytics platforms.</li>
<li>Proficiency with tools such as Informatica, Power BI, SQL, AWS, Azure Data Services, and Snowflake.</li>
<li>Strong command of project financial management, including budgeting, forecasting, and cost optimization.</li>
<li>Skilled in Agile and Hybrid delivery methodologies tailored for data and analytics environments.</li>
<li>Excellent analytical, organizational, and problem-solving abilities, with a focus on delivery excellence.</li>
<li>Strong communication and presentation skills, capable of bridging technical and business discussions effectively.</li>
</ul>
Leadership & Interpersonal Skills
 <ul>
<li>Proven ability to lead, mentor, and inspire diverse technical teams across regions.</li>
<li>Exceptional stakeholder management and client engagement capabilities.</li>
<li>Skilled in resolving delivery challenges, managing escalations, and maintaining high client satisfaction.</li>
<li>Strategic thinker with a results-oriented approach, aligning delivery execution with business objectives.</li>
<li>Collaborative and adaptable leadership style, fostering accountability and continuous improvement.</li>
</ul>
Additional Requirements
 <ul>
<li>Experience working within banking and financial data ecosystems.</li>
<li>Willingness to travel across GCC countries to support project delivery in the banking, public sector, and telecom domains.</li>
</ul>

Service Delivery Manager (Data Management)

legal house dubai

We are looking for an Assistant Manager &ndash; Operations to support our leadership team. who will handle daily operations, improve customer experience, build processes, and make sure things run smoothly so leadership can focus on clients, finance, and overall growth.Key Responsibilities<ul><li>Build and maintain high-quality customer experience.</li><li>Create processes and ensure services are delivered as promised.</li><li>Use technology and tools to improve operations and monitor performance.</li><li>Support and implement leadership&rsquo;s vision and plans.</li><li>Develop strong team culture, discipline, and operational excellence.</li></ul>What We&rsquo;re Looking For&middot; Energetic, punctual, and hardworking who can take ownership.&middot; Strong in execution, process design, and operations.&middot; Tech-savvy and comfortable leading improvements.&middot; Able to work hands-on with a strong commitment to finishing what&rsquo;s needed during peak periods&middot; Excellent communicator who can turn ideas into action.&middot; 3&ndash;7 years in operations or service delivery roles, preferably with knowledge of Business Formation and familiarity with UAE laws.&middot; Experience in customer services or process building.&middot; Leadership or team management experience preferred.Job Type: Full-timePay: From AED8,000.00 per month

Assistant Manager Operation

Netcracker

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.
Principal Duties and Responsibilities:
<ul>
<li>Manage and grow Netcracker s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
Leadership 
<ul>
<li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
Experience and Requirements:
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
Education: 
<ul>
<li>Bachelor s degree in related field</li>
</ul>

Program Manager

WOK BOYZ

As a service crew member you will serve food, process customer payments, and provide customer service. Work during all shifts, including nights, weekends and holidays. Service crew members work in a team-oriented environment with other service crew staff members, and typically report to the shift manager, assistant manager, and manager.Responsibilities:- Greet customers and answer phone calls- Interact with customer and respond to their complaints &amp; questions, resolving issues where possible and referring customers to managers as needed- Must be efficient in achieving sales, you must use various selling techniques to suggest additional purchases and upsell to customers.- Serve food to customers- Process payments and cashiering duties on POS including cash, check, credit cards &amp; digital systems- Must have basic understanding on food delivery aggregators- You must clean work areas with other team members and keep the work area organized- Maintain stock in work &amp; customer areas with needed supplies, such as napkin, condiments and cleaning supplies and notify management about inventory levels.Requirements:- With pleasing personality- Must possess strong customer service skills- Proven experience on sales skills- Basic math skills- Must be familiar with restaurant management platform and POS operations- Must have computer skills- Must be able to spend hours walking and standing, and must lift heavy stock items, which requires physical ability- High school diploma or equivalent is desirable; Training from a culinary school will be an asset.Job Types: Full-time, PermanentPay: AED2,200.00 - AED2,400.00 per monthApplication Question(s):<ul><li>Are you in Dubai?</li></ul>Experience:<ul><li>Service crew: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li><li>Online Delivery Aggregator: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Service Crew cum Cashier

flydubai

<div>MAIN OBJECTIVE OF ROLE: To manage the demand of business solutions across the line of business to deliver scalable, secure, and efficient technology solutions that deliver measurable business value, meet customer needs, and maintain competitive advantage. KEY RESPONSIBILITIES:
<ul><li>Implements the defined roadmap by aligning project execution with established business objectives and IT strategic priorities.</li><li>
Acts as the bridge between the business and internal development teams/external vendors, using Product Management techniques to understand, assess, and decompose prioritized Epics into key Features, with a focus upon Minimum Viable Product (MVP).</li><li>
Manages business stakeholders through regular reviews to ensure the product roadmap, delivery and on-going support metrics are as per defined expectations.</li><li>
Oversees the delivery of the products portfolio with a mix of projects and enhancements initiatives to ensure the delivery as per agreed time, cost and scope.</li><li>
Ensures the product changes are delivered to the highest quality by setting clear quality KPIs and measurement across the Portfolio.</li><li>
Drives collaboration across all IT departments (Enterprise Architecture, Digital Platform and delivery teams) to ensure seamless delivery of solutions.</li><li>
Ensures all IT departments are in sync about the product roadmap through regular cross-portfolio syncs.</li><li>
Manages external product vendors to ensure quality of service delivery and service levels compliance through ongoing service reviews.</li><li>
Ensures the 24x7 support for all assigned products / systems and ensure all KPIs and service levels are met and exceeded as defined in the respective service catalogues.</li><li>
Focuses on automation of manual functions and defect fixing to ensure continuous reduction of time spent in service requests and incidents allowing more time on building the product.</li><li>
Coaches and mentors delivery teams by promoting product thinking, identifying and filling skill gaps and empowering the people.</li><li>
Leads and manages the delivery teams defining a clear team structure, roles and responsibilities, success KPIs &amp; metrics, cross-team building, transparency and through regular feedback and review mechanisms established in the organization.</li><li>
Works with the team to identify and capture team driven innovation ideas, consolidating across their peer group for playback up to stakeholders with varied levels of involvement across suite of Demos, Visual Release Notes and Sprint ceremonies.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Bachelor&rsquo;s Degree or Honours in Computer Science, Information Systems, or related field. Master's degree in engineering or MBA is preferred</li><li>
Fluent in English</li><li>
Experience in IT Management, Product/Project delivery and Transformation programs. Experience in leading IT teams comprising Business analysts, software engineering (development, quality testing) application, and business support</li><li>
Airline Industry knowledge and awareness of emerging technologies</li><li>
Years with qualifications: 7 - 9 years</li><li>
Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM)</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Inspiring &amp; Developing Others</li><li>
Decision Making</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Product Delivery Manager - IT

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