business development manager Jobs in Dubai

business development manager

project manager

sales manager

marketing manager

operations manager

service delivery manager

VaporVM

<div><div><div><b>Date Posted:</b></div>
12 February, 2026</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2><br>
<p></p><div><h1 class="jobSectionHeader"><b>Service Delivery Manager</b></h1>
<h1 class="jobSectionHeader"><b>Telco Cybersecurity Operations</b></h1>
<h1 class="jobSectionHeader"><b>Role Purpose</b></h1>
<p>
The Service Delivery Manager (SDM) is accountable for the end-to-end delivery, stability, and continuous improvement of Telco Cybersecurity Operations, ensuring contractual, regulatory, and operational commitments are consistently met. This role acts as the primary operational interface between cybersecurity operations, network/NOC teams, vendors, and client stakeholders, ensuring SLAs, OLAs, and SLOs are achieved while protecting the integrity, independence, and operational effectiveness of the cybersecurity function.</p>
<h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1>
<h2 class="jobSectionHeader"><b>Service Delivery &amp; Operational Governance</b></h2>
<ul><li>Own and manage end-to-end service delivery for Telco Cybersecurity Operations (SOC, NOC-SOC integration, network security, infrastructure security).</li></ul>
<ul><li>Define, monitor, and enforce SLAs, OLAs, and SLOs across internal teams, partners, and third-party vendors.</li></ul>
<ul><li>Ensure service continuity, availability, and resilience across mission-critical telco environments (core, access, transport, IMS, MCX, IoT).</li></ul>
<ul><li>Chair and govern operational service reviews, including daily, weekly, and monthly service cadence.</li></ul>
<ul><li>Drive service improvement initiatives based on trend analysis, RCA, and operational KPIs.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Stakeholder &amp; Client Management</b></h2>
<ul><li>Act as the single accountable operational owner for cybersecurity service delivery toward the customer.</li></ul>
<ul><li>Lead senior stakeholder engagement across technology, network, operations, and business teams.</li></ul>
<ul><li>Represent cybersecurity operations in cross-functional forums, ensuring security positions are clearly articulated, justified, and professionally defended using risk, impact, and service-assurance arguments.</li></ul>
<ul><li>Manage escalations calmly and authoritatively, balancing service availability, security posture, and contractual obligations.</li></ul>
<ul><li>Build strong, trusted relationships with client counterparts, including service owners, NOC heads, infrastructure leaders, and risk/compliance teams.</li></ul>
<h2 class="jobSectionHeader"><b>
SLA / OLA / SLO Management &amp; Reporting</b></h2>
<ul><li>Design, implement, and continuously refine service metrics and dashboards.</li></ul>
<ul><li>Ensure transparent and accurate SLA reporting, including breach analysis and remediation plans.</li></ul>
<ul><li>Translate technical service data into executive-level insights for senior management.</li></ul>
<ul><li>Drive corrective actions and service recovery plans when targets are at risk.</li></ul>
<ul><li>Lead service acceptance, transition, and stabilization for new services or platforms.</li></ul>
<h2 class="jobSectionHeader"><b>
Team Leadership &amp; People Management</b></h2>
<ul><li>Lead and manage large, multi-disciplinary operations teams, including SOC analysts, security engineers, NOC interfaces, and service coordinators.</li></ul>
<ul><li>Establish clear roles, RACI, shift models, and escalation paths.</li></ul>
<ul><li>Foster a culture of operational discipline, accountability, and continuous improvement.</li></ul>
<ul><li>Coach team leads and senior engineers on stakeholder communication, prioritization, and incident handling.</li></ul>
<ul><li>Ensure operational readiness through training, runbooks, and drills.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Telco, NOC &amp; Security Operations Integration</b></h2>
<ul><li>Ensure seamless operational integration between SOC and NOC functions.</li></ul>
<ul><li>Oversee security monitoring across telco networks, core infrastructure, cloud platforms, and critical applications.</li></ul>
<ul><li>Coordinate incident handling across network, security, and IT domains.</li></ul>
<ul><li>Ensure incident, problem, and change management processes align with telco operational realities.</li></ul>
<ul><li>Support major incident management (MIM) and post-incident reviews.</li></ul>
<h2 class="jobSectionHeader"><b>
Risk, Compliance &amp; Service Assurance</b></h2>
<ul><li>Ensure cybersecurity services align with regulatory, contractual, and internal governance requirements.</li></ul>
<ul><li>Participate in audits, compliance reviews, and service assurance assessments.</li></ul>
<ul><li>Ensure service delivery models support high-availability and mission-critical environments.</li></ul>
<ul><li>Identify operational risks early and implement mitigation plans.</li></ul>
<h1 class="jobSectionHeader"><b>
Required Experience &amp; Qualifications</b></h1>
<h2 class="jobSectionHeader"><b>Experience</b></h2>
<ul><li>10+ years in service delivery, operations, or managed services roles within Telco, Critical Infrastructure, or Large Enterprise environments.</li></ul>
<ul><li>Strong hands-on experience managing SLA, OLA, and SLO-driven services.</li></ul>
<ul><li>Proven background in NOC operations, Telco networks, or large-scale infrastructure operations.</li></ul>
<ul><li>Demonstrated experience managing large operations teams (24&times;7 environments preferred).</li></ul>
<ul><li>Prior exposure to SOC / Cybersecurity Operations within telco or service provider environments.</li></ul>
<ul><li>Track record of managing complex stakeholders and high-pressure operational situations.</li></ul>
<h1 class="jobSectionHeader"><b>
Technical &amp; Domain Knowledge</b></h1>
<ul><li>Solid understanding of: Telco network architectures (core, access, transport)</li></ul>
<ul><li>NOC operations and tooling</li></ul>
<ul><li>SOC operations, incident management, and escalation models</li></ul>
<ul><li>Network and infrastructure security concepts</li></ul>
<ul><li>Familiarity with ITSM frameworks (ITIL or equivalent).</li></ul>
<ul><li>Comfortable engaging with engineers, architects, and executives alike.</li></ul>
<h1 class="jobSectionHeader"><b>
Leadership &amp; Behavioral Attributes</b></h1>
<ul><li>Strong executive presence with the ability to hold firm positions professionally and credibly.</li></ul>
<ul><li>Calm, structured, and decisive under pressure.</li></ul>
<ul><li>Excellent communication skills&mdash;both written and verbal.</li></ul>
<ul><li>Highly organized with strong governance and follow-through.</li></ul>
<ul><li>Able to balance security rigor with service availability and business priorities.</li></ul>
<h1 class="jobSectionHeader"><b>
Preferred / Nice to Have</b></h1>
<ul><li>Experience in mission-critical telco services (MCX, public safety, private LTE/5G).</li></ul>
<ul><li>Experience in multi-vendor, multi-technology environments.</li></ul>
<ul><li>Exposure to regulatory or national critical infrastructure environments.</li></ul>
<ul><li>Formal ITSM or service management certifications.</li></ul></div></div><p></p>

Service Delivery Manager

Unified Microsystems

<p><b>Purpose</b></p><p>The General Manager (GM) is responsible for leading day-to-day operations and overall business performance, ensuring service excellence, commercial discipline, and financial performance across all departments.</p><p>This role is designed for a leader with a strong Managed Service Provider (MSP) background, capable of running a multifunctional operation with clear accountability, a structured operating rhythm, and scalable processes. The GM owns execution: translating strategy into reliable delivery, profitable operations, efficient resourcing, and consistent customer outcomes.</p><p><b>Work Overview</b></p><p><b>1) Business, Operational &amp; Commercial Leadership</b></p><ul><li>Lead the overall day-to-day operations of the company across MSP, Projects, Procurement, HR/Admin, Sales coordination, and internal support functions</li><li>Translate company goals into clear operational plans and measurable targets</li><li>Establish operating cadence (daily/weekly/monthly) including reviews, reporting and accountability</li><li>Ensure commercial discipline in delivery: scope control, delivery cost management, and margin protection</li><li>Drive standardization of processes, SOPs, tooling, and execution quality across the business</li></ul><p><b>2) MSP Delivery Governance (via IT Operations Manager)</b></p><ul><li>Govern MSP operations while delegating daily service execution to the IT Operations Manager (Lead Technical Consultant).</li><li>Ensure contracted SLAs and MSAs are consistently met or exceeded</li><li>Review operational performance trends: backlog, SLA breaches, escalations, utilisation, CSAT</li><li>Act as escalation point for major incidents and high-impact customer issues</li><li>Drive continuous improvement to move service delivery from reactive to proactive</li></ul><p><b>3) Projects Oversight &amp; Delivery Alignment</b></p><ul><li>Lead and hold the Projects team accountable for schedule, quality, and commercial outcomes</li><li>Ensure Projects delivery aligns to scope and margin expectations through clear change control</li><li>Standardise project governance: kickoffs, reporting, escalation, closure processes</li><li>Improve coordination between Projects, MSP, Procurement, and Finance to remove delivery bottlenecks</li></ul><p><b>4) Financial &amp; Commercial Oversight</b></p><ul><li>Own operational P&amp;L performance, ensuring profitability through utilisation control, delivery efficiency, and cost discipline</li><li>Drive accurate forecasting of:</li><li>delivery capacity and staffing needs</li><li>project and MSP delivery costs</li><li>renewal and resource demand planning</li><li>Work with Finance to improve:</li><li>billing accuracy</li><li>invoicing governance</li><li>revenue leakage prevention</li><li>vendor payment discipline aligned to delivery milestones</li><li>Support pricing models, service packaging, margin optimisation, and commercial decision-making</li></ul><p><b>5) People Leadership &amp; Performance Culture</b></p><ul><li>Lead, mentor, and performance-manage department heads, team leads and managers</li><li>Ensure clear role definitions, accountability and measurable KPIs across the organisation</li><li>Own resourcing strategy with HR, including hiring plans, onboarding, training and retention</li><li>Build a culture of ownership, professionalism, and customer advocacy</li></ul><p><b>6) Process, Governance, Risk &amp; Compliance</b></p><ul><li>Ensure adherence to company policies, customer contracts, and compliance frameworks</li><li>Maintain readiness for audits, certifications, and regulatory requirements (where applicable)</li><li>Own risk registers for delivery, resourcing, vendor and customer-impact risks</li><li>Ensure business continuity planning and operational readiness for service disruptions</li></ul><p><b>7) Strategic Execution &amp; Scaling</b></p><ul><li>Convert company strategy into executable operational programmes</li><li>Support business growth initiatives and new service launches</li><li>Provide structured data-driven insights to leadership for decision-making</li><li>Drive maturity of operations and management reporting</li></ul><p><b>Key Success Metrics</b></p><ul><li>SLA attainment and CSAT performance</li><li>Gross margin and service profitability</li><li>Engineer utilisation and delivery efficiency</li><li>Revenue leakage reduction and billing accuracy</li><li>Churn rate and renewal performance (supported through service delivery trust)</li><li>Incident resolution time and escalation frequency</li></ul><p><b>QUALIFICATIONS AND EDUCATION REQUIREMENTS</b></p><p><b>Experience</b></p><ul><li>8&ndash;12+ years in IT services, MSP, or systems integrator environments</li><li>Proven leadership experience managing multi-disciplinary technical and operations teams</li><li>Strong background in service delivery governance, customer management and escalation handling</li><li>Experience scaling operations in growing MSP environments</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong operational, commercial and financial acumen</li><li>Deep understanding of MSP delivery models and tooling (ITSM, PSA, RMM)</li><li>Excellent people leadership, stakeholder management, and communication skills</li><li>Calm, structured decision-maker under pressure</li></ul><p><b>Personal Attributes</b></p><ul><li>Highly accountable and execution-focused</li><li>Customer-centric but commercially disciplined</li><li>Process-driven with a continuous improvement mindset</li><li>Comfortable leading through change and ambiguity</li></ul><p>Job Type: Full-time</p>

General Manager

MedNet Global Healthcare Solutions LLC

<div>
 <p>
  <strong>
   Project Manager
  </strong>
 </p>
 <p>
  As a member of
  <strong>
   Munich Re
  </strong>
  the
  <strong>
   MedNet Global Health Care Solutions L.L.C.
  </strong>
  is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for a
  <strong>
   &ldquo;Project Manager&rdquo;,
  </strong>
  this position combines project management and service delivery management skills to manage an array of projects spanning integration initiatives, regulatory compliance programs (
  <strong>
   ADHICS, SOC2 certification, ISO standards
  </strong>
  ), and portal enhancements. The role owns the translation of business objectives and regulatory requirements into solutions that drive operational efficiency, ensure compliance, and improve customer experience across multiple markets, while coordinating across business stakeholders, technology teams, and leadership to keep initiatives aligned and on track.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Job:
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Project Management: Lead and manage a diverse array of initiatives
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Digital transformation and automation projects across core operational workflows.
  </li>
  <li>
   Key account roadmap execution and delivery, ensuring alignment with business objectives and customer expectations.
  </li>
  <li>
   Regulatory compliance programs and certifications (such as ADHICS, SOC2, and ISO standards) that ensure organizational adherence to industry requirements.
  </li>
  <li>
   Implementation of emerging technologies, including AI-enabled process enhancements, to drive efficiency and support scalability.
  </li>
  <li>
   Develop and manage comprehensive project plans, timelines, risk logs, and business cases with defined success metrics for post-implementation evaluation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   <strong>
    Business Requirement Documentation
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Facilitate structured requirements-gathering workshops with key stakeholders across business units, technology teams, and leadership to identify business objectives, operational needs, and regulatory requirements (ADHICS, SOC2, ISO standards), translating findings into detailed Business Requirements Documents (BRDs), Requirements Traceability Matrices (RTMs), and comprehensive Use Cases.
  </li>
  <li>
   Partner with IT application specialists and technical teams to ensure requirements are accurately translated into solution design, and implementation roadmaps, maintaining alignment throughout the delivery lifecycle.
  </li>
  <li>
   Document and define project success criteria, operational KPIs, and acceptance criteria that align with business outcomes and regulatory compliance standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   <strong>
    Digital Enablement &amp; Process Improvement
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Conduct discovery and feasibility analysis to identify opportunities for implementing emerging technologies and process innovations that support organizational objectives, drive continuous operational improvements, enhance compliance capabilities, and enable predictive analytics across multi-market operations.
  </li>
  <li>
   Collaborate with data teams, developers, architects, and business stakeholders to design and develop intelligent automation solutions that drive operational efficiency, reduce manual processes, and support regulatory compliance across core workflows.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your profile:
  </strong>
 </p>
 <p>
  <strong>
   Qualification/Experience:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree, ideally in business administration, economics or a similar qualification.
  </li>
  <li>
   Excellent written and verbal communication in English and Arabic would be an advantage.
  </li>
  <li>
   PMP certification and/or Six sigma green belt would be a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   Insurance industry PM experience (4+ years).
  </li>
  <li>
   Proven delivery in integrations, regulatory/compliance (ADHICS, SOC 2, ISO), process improvements, and portal enhancements.
  </li>
  <li>
   Strong governance: scope/plan/critical path, risk/issue/change control, stakeholder comms; delivery to time/quality/cost.
  </li>
  <li>
   Tools: Jira, Smartsheet, MS Project; advanced PowerPoint/Excel; fluent business English.
  </li>
  <li>
   Ability to partner with Risk/Compliance and Commercial; experience applying AI tools to PM deliverables.
  </li>
  <li>
   Good knowledge and experience in project management tools and methodologies, Business requirement documentation, and process re-engineering.
  </li>
  <li>
   Ideally, the candidate has been exposed to AI implementation projects.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
  </strong>
 </p>
</div>


Project Manager

Planet

<div></div><div><div><div><div><div><div>remote type</div><div>
Onsite</div></div></div></div><div></div><div><div><div>
locations</div><div>
Dubai - United Arab Emirates</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 3 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR10871</div></div></div></div></div></div>
<br><div><div>About Us:</div><div>
Hoist Group by Planet is a leading Networking Technology partner within the EMEA branded Hospitality Sector, offering integrated solutions built around its core service proposition. This includes the design, procurement and building of complex IP Networks, and the layering of a suite of application including High Speed Internet Access, IPTV &amp; Casting over these networks. Our solution is backed up with 24x7x365 comprehensive support and a range of tools to enable our customers to extract the maximum value from their investments.</div><div>
In recent years, we have experienced significant growth, expanding our services and global presence. And with strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach further.</div><div></div><div>
Role Overview</div><div>
The Operations Delivery Manager plays a pivotal role in coordinating operational, procurement, financial, and project delivery activities across the region. This role ensures that business processes run smoothly, projects meet Hoist standards, and partnerships are strengthened to drive sustainable growth.</div><div></div><div>
What you will do:</div><div></div><div>
Operational Support</div><ul><li><div>
Collaborate closely with the Director of Operations to coordinate daily business activities and reporting.</div></li><li><div>
Ensure operational workflows are efficient and aligned with organizational objectives.</div></li></ul><div></div><div>
Procurement &amp; Logistics</div><ul><li><div>
Collaborate with the Procurement Manager in daily coordination and drive market solutions to accelerate procurement and logistics.</div></li><li><div>
Explore and implement improvements to enhance speed, efficiency, and reliability of procurement and logistics across the region.</div></li></ul><div></div><div>
Financial Coordination</div><ul><li><div>
Work closely with the Finance team to ensure timely payments to suppliers, distributors, and partners.</div></li></ul><div></div><div>
Reporting &amp; PMO Collaboration</div><ul><li><div>
Collaborate with the PMO Manager to prepare a reliable monthly forecast aligned with business expectations.</div></li><li><div>
Ensure timely and accurate reporting from both Projects and Procurement teams.</div></li></ul><div></div><div>
Sales Process Oversight</div><ul><li><div>
Review order documentation submitted by Sales to ensure alignment with Hoist standards and client requirements.</div></li><li><div>
Make firm decisions to accept or reject projects based on compliance with technical and business requirements.</div></li></ul><div></div><div>
Project Delivery Management</div><ul><li><div>
Oversee all projects deployed by IDC partners across the MEA region, ensuring timely delivery within budget and driving S2R acceleration.</div></li><li><div>
Deploy and execute Hoist projects as required to accelerate S2R.</div></li><li><div>
Prepare the required business report to be shared with project stakeholders and the Head of Operations.</div></li></ul><div></div><div>
Partnership Development</div><ul><li><div>
Conduct monthly meetings with IDC partners to strengthen business relationships.</div></li><li><div>
Explore the market to identify and onboard new qualified Installation partners who can add value to the business.</div></li></ul><div></div><div>
Licensing Oversight</div><ul><li><div>
Manage and control all internal and external licenses required for new projects.</div></li><li><div>
Ensure compliance with regulatory and organizational standards.</div></li></ul><div></div><div>
Who you are:</div><div></div><div>
Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in engineering, Information Technology, or a related field (master&rsquo;s preferred).</div></li><li><div>
Minimum 7&ndash;10 years of experience in technical management, operations, or project delivery.</div></li><li><div>
Strong knowledge of procurement, logistics, and financial coordination.</div></li><li><div>
Proven experience in managing cross-functional teams and external partners.</div></li></ul><div></div><div>
Key Skills &amp; Competencies</div><ul><li><div>
Excellent communication and coordination skills across diverse teams.</div></li><li><div>
Strong decision-making and problem-solving abilities.</div></li><li><div>
Deep understanding of procurement, project management methodologies and standards.</div></li><li><div>
Ability to build and maintain strong business partnerships.</div></li><li><div>
Analytical and reporting skills to support business transparency.</div></li></ul><div></div><div>
Core Competencies</div><ul><li><div>
Leadership &ndash; Ability to guide teams and make firm business decisions.</div></li><li><div>
Collaboration &ndash; Skilled at working across departments and with external partners.</div></li><li><div>
Efficiency &ndash; Focused on streamlining processes and accelerating delivery.</div></li><li><div>
Compliance &ndash; Ensures adherence to standards, contracts, and licensing requirements.</div></li></ul><div></div><div>
Why Hoist Group by Planet?</div><div>
Hoist Group is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.</div><div>
At Planet, we embrace a hybrid work model, with three days a week in the office.</div><div><br>
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</div></div>
<br><div><p>About Us</p><p></p><div><div><div><div><div>
Company Background</div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

Operations Delivery Manager

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>48172
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>11/02/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>25/02/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
We are looking for a <b>Unit Head - Voice &amp; Virtual</b> to provide strategic leadership across the Client Care Centre. You will oversee large-scale service, sales, and governance operations, ensuring consistent, high‑quality client experiences across all voice and virtual channels. In this role, you will shape strategy, lead senior managers, and drive performance, cost discipline, and capability uplift. You will role‑model a deep understanding of client needs, colleague engagement, and operational excellence to enable delivery of strong business outcomes.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Provide strategic leadership across service, sales, and governance operations within the Client Care Centre</li>
<li>Lead and develop senior managers and team leads to deliver strong operational, service quality, and commercial outcomes</li>
<li>Drive performance against service, sales, cost, efficiency, and quality targets</li>
<li>Oversee escalations and ensure timely resolution of complex client issues</li>
<li>Lead resource planning, productivity management, and cost optimisation</li>
<li>Use performance metrics and management information to inform strategy and decision-making</li>
<li>Champion customer experience initiatives that improve satisfaction, usage, and revenue outcomes</li>
<li>Drive engagement, capability development, and sustainable attrition reduction across teams</li>
<li>Strengthen governance, risk awareness, and compliance across the operation</li></ul></div></div><div></div><div><div><div><b><br>
Skills and Experience</b></div>
</div><div><ul><li>Extensive experience leading large-scale contact centre or customer operations</li>
<li>Strong people leadership capability with experience managing leaders at scale</li>
<li>Proven track record in driving operational performance, service excellence, and cost management</li>
<li>Strong analytical and problem‑solving skills with the ability to translate insights into clear actions</li>
<li>Excellent communication and stakeholder management skills with the ability to influence at senior levels</li>
<li>Understanding of contact centre governance, risk, and operational controls</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><ul><li>Graduate or post‑graduate degree in business or a related discipline</li>
<li>Fluency in Arabic and English language is required</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Unit Head - Voice & Virtual (UAE National)

WOK BOYZ

<p>As a service crew member you will serve food, process customer payments, and provide customer service. Work during all shifts, including nights, weekends and holidays. Service crew members work in a team-oriented environment with other service crew staff members, and typically report to the shift manager, assistant manager, and manager.</p><p><b>Responsibilities:</b></p><p>- Greet customers and answer phone calls</p><p>- Interact with customer and respond to their complaints &amp; questions, resolving issues where possible and referring customers to managers as needed</p><p>- Must be efficient in achieving sales, you must use various selling techniques to suggest additional purchases and upsell to customers.</p><p>- Serve food to customers</p><p>- Process payments and cashiering duties on POS including cash, check, credit cards &amp; digital systems</p><p>- Must have basic understanding on food delivery aggregators</p><p>- You must clean work areas with other team members and keep the work area organized</p><p>- Maintain stock in work &amp; customer areas with needed supplies, such as napkin, condiments and cleaning supplies and notify management about inventory levels.</p><p><b>Requirements:</b></p><p>- With pleasing personality</p><p>- Must possess strong customer service skills</p><p>- Proven experience on sales skills</p><p>- Basic math skills</p><p>- Must be familiar with restaurant management platform and POS operations</p><p>- Must have computer skills</p><p>- Must be able to spend hours walking and standing, and must lift heavy stock items, which requires physical ability</p><p>- High school diploma or equivalent is desirable; Training from a culinary school will be an asset.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,200.00 - AED2,400.00 per month</p><p>Application Question(s):</p><ul><li>Are you in Dubai?</li></ul><p>Experience:</p><ul><li>Service crew: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li><li>Online Delivery Aggregator: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Service Crew cum Cashier

The Pink Tribe Recruitment Co.

<p>Here&rsquo;s a professional and clear <b>Delivery Driver Job Description</b> you can use:</p><p><b>Job Title:</b> Delivery Driver<b>Department:</b> Logistics / Operations<b>Reports To:</b> Logistics Manager / Operations Supervisor<b>Job Summary</b></p><p>The Delivery Driver is responsible for transporting goods safely and efficiently to customers or business locations. The role involves loading and unloading items, following delivery schedules, maintaining accurate records, and ensuring excellent customer service.</p><p><b>Key Responsibilities</b></p><ul><li>Safely operate company vehicles to deliver goods to assigned locations</li><li>Load, unload, and verify delivery items against invoices or delivery notes</li><li>Plan and follow the most efficient routes for timely deliveries</li><li>Obtain customer signatures and maintain delivery records</li><li>Inspect vehicles daily and report maintenance needs</li><li>Adhere to traffic laws and company safety policies</li><li>Handle customer inquiries professionally during deliveries</li><li>Collect payments when required and submit to the office promptly</li><li>Maintain cleanliness and basic upkeep of the delivery vehicle</li></ul><p><b>Required Qualifications</b></p><ul><li>High school diploma or equivalent</li><li>Valid driver&rsquo;s license (appropriate class for vehicle type)</li><li>Clean driving record</li><li>Proven experience as a delivery driver (preferred)</li><li>Basic knowledge of vehicle maintenance</li><li>Familiarity with local routes and GPS navigation systems</li></ul><p><b>Key Skills &amp; Competencies</b></p><ul><li>Safe driving skills</li><li>Time management</li><li>Reliability and punctuality</li><li>Good communication skills</li><li>Physical stamina (ability to lift and carry heavy items)</li><li>Customer service orientation</li></ul><p><b>Working Conditions</b></p><ul><li>Full-time or part-time position</li><li>May require early mornings, evenings, weekends, or holidays</li><li>Work involves driving and physical loading/unloading activities</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED2,800.00 per month</p>

Delivery Driver with own visa

Explore 3406+ Service delivery manager in Dubai this February. Find roles across top companies and apply now to boost your career.