business development manager Jobs in Dubai

business development manager

sales manager

marketing manager

project manager

customer service executive

service delivery manager

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
</p><p>As <b>Service Delivery Manager </b>, you will lead dnata Cargo terminal Operations on shift to achieve a high level of service delivery while ensuring a safe, efficient and cost-effective operation. This role is based full-time in our Dubai office.
</p><p><b>In this role, you will:</b><b><br>
</b></p><ul><li>Recommend improvements to Cargo Operations standards and procedures and ensure the implementation of these procedures and controls.
</li><li>Identify and manage problem areas within the operation, forward planning, deploying resources and information as required to meet service delivery targets, whilst ensuring that safety, security and costs are maintained at acceptable levels.
</li><li>Coordinate resources on a shift basis to ensure that the SLAs are delivered to customers in collaboration with the Supervisor on shift.
</li><li>Review and manage the performance of direct reports to ensure performance is measured against individual targets.
</li><li>Manage the development of the staff in line with their training needs analysis and career path and provides advice regarding career growth.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
</li><li>Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction, being a role model for the desired safety behaviours and leading with safety.
</li><li>Manage and maintain an overview of Cargo Operations and stakeholder activities providing co-ordination and leadership to achieve dnata and Cargo objectives.
</li><li>Implement robust service recovery measures to handle customer complaints and service recovery initiatives.
</li><li>Build and maintain relationships with internal and external stakeholders such as such as DOCC, Customs, DAC, Airside Services, Dispatch, Load Control, Group Safety &amp; Security, Airport Police, airline, agent customers.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><ul><li>Relevant Diploma or Degree in Air Cargo OR Cargo Ground Handling.
</li><li>5-8 years of experience in Air Cargo or other logistical Services in an operational position.
</li><li>UAE Driving license or Home Country Driving License.
</li><li>Valid license for operating equipment (Airport Driving Permit)
</li><li>Proficient knowledge of all or some of the following: Cargo Operations/Ramp Operations/ Passenger Services / Baggage Services / Operations Services
</li><li>Proficient knowledge of operational I.T systems (dacs+, camsys, DSSm, ALTARS)
</li><li>Advanced Safety Awareness Skills
</li>Proficient Supervisory Skills<br>
<li>
</li></ul><p></p><br>
<p><b>You&rsquo;ll have an edge if you have:
</b></p><ul><li>Strong operational and leadership experience in managing teams in a shift-based environment.
</li><li>Ability to use data for decision-making.
</li></ul><p>At dnata, part of Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. So if you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!<br>
</p><p></p><br>
<p><b>Recruitment Process and Timeline
</b></p><p>dnata is part of Emirates Group, an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group<br>
</p><p></p><br>
<h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</p></div>

Service Delivery Manager

<div><h2 class="jobSectionHeader"><b>United Arab Emirates, Dubai</b></h2>
<h2 class="jobSectionHeader"><b>Operations Support/Management</b></h2><div><div> </div></div><p></p><div><div><ul><li>Direct Performance Live Engineers in safe, reliable, and efficient product and service delivery.</li>
<li>Drive internal and external customer satisfaction and service quality.</li>
<li>Liaise with the supported GU BL PSD Managers for job life cycle support and technical and incident management.</li>
<li>Ensure systematic usage of standard work and risk management.</li>
<li>Provide visibility regarding crew and associated function&rsquo;s SQ performance and improvement opportunities.</li>
</ul><ul><li>Verify projected resource plan (workforce, assets) according to RO growth.</li>
<li>Collaborate with Performance Live Center Manager to manage loading of PLE as per center risk assessment &amp; efficiency targets.</li>
<li>Ensure PLC hardware and software compliant with IT standards.</li>
<li>Assign jobs to PL engineers based on loading and job complexity.</li>
<li>Ensure customer data management plan implemented.</li>
<li>Validate job specific RACI based on service model.</li>
<li>Conduct pre-and post-job briefs for every job. Discuss and communicate risks and controls to field personnel.</li>
<li>Manage incident life cycle as per the risk matrix, escalating as needed, and conduct incident response and recovery.</li>
<li>Participate in incident investigation, validation of results and reviews.</li>
<li>Manage service delivery process to exceed customer expectations.</li>
<li>Manage quality control of all field deliverables. Approve final job deliverables.</li>
</ul><p></p><p>Experiance Professional</p>
<p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.</p>
<p></p><div><div> </div></div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>International Opportunities</b></h3>
<div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><div><div><h3 class="jobSectionHeader"><b>Insurance</b></h3>
<div><p>Health, vision, and dental insurance for you and your dependents available from day one.</p>
</div></div></div><div><div><h3 class="jobSectionHeader"><b>Learning Opportunities</b></h3>
<div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><div><div><h3 class="jobSectionHeader"><b>Diverse and Inclusive</b></h3>
<div><p>Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.</p>
</div></div></div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<p>We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
</p><p>Global in outlook, local in practice &ndash; and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.</p><br>
<br>
<p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.</p>
<p>We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.</p>
<p>SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.</p></div></div></div></div></div>

Performance Live Center Planner

DICETEK LLC

1.Other tasks related to the nature of the department's work, or assigned by the
<br><br>
<b>Assistant Undersecretary for Digital Business Development:</b><br>
2. Preparing strategic and operational plans for government services and service
<br><br>
delivery channels within the ministry, in line with the UAE Government Services Strategy and federal policies supporting digital transformation, and implementing them after approval.
<br><br>
3. Managing the department's organizational units, monitoring their performance, and
<br><br>
preparing reports to prevent duplication of objectives and tasks.
<br><br>
4. Preparing a proposed strategic and operational plan for the department, developing
<br><br>
performance indicators, and working to achieve them.
<br><br>
5. Developing and improving services provided through various service channels to
<br><br>
ensure a superior customer experience and enhance the quality, eiciency, and competitiveness of government services in general, and digital services in
<br><br>
particular, in cooperation with the relevant organizational units.
<br><br>
6. Strengthening relationships with external partners to establish strategic
<br><br>
partnerships.
<br><br>
7. Developing and motivating internal partners, and managing change to ensure
<br><br>
eiciency and eectiveness. Implementing the design, development, and re-
<br><br>
engineering of digital and non-digital services, as well as services that cannot be digitized, in line with future trends and global best practices.
<br><br>
8. Leading, directing, reviewing, and approving work procedures, methods,
<br><br>
performance indicators, and quality standards for management processes, and
<br><br>
developing proposals to improve operations.
<br><br>
9. Monitoring, evaluating, and improving administrative processes such as planning,
<br><br>
budgeting, reporting, and service delivery. Developing policies, standards,
<br><br>
regulations, manuals, and procedures related to customer experience within the Ministry, in coordination with the Emirates Government Excellence Program and various organizational units, and monitoring and supervising their implementation.
<br><br>
10. Developing internal plans to foster a culture of team building and continuous
<br><br>
learning to ensure the highest quality of work delivery.

Director Of IT- Emirati

KPMG

<div>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  KPMG LG is looking for a qualified and experienced Manager to lead and grow its Accounting and Finance Operations Managed Services practice. The role is suited for a candidate with strong consulting firm experience in UAE, a solid understanding of finance and accounting operations, and hands-on experience in outsourcing or managed services delivery.
 </p>
 <p>
  The Senior Manager will be responsible for driving business development, managing client relationships, guiding delivery teams, and ensuring high-quality execution of finance and accounting outsourcing engagements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Business Development and Client Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Identify and develop new business opportunities for Accounting and Finance Operations Managed Services in UAE.
  </li>
  <li>
   Build strong relationships with existing and prospective clients, including CFOs, finance directors, business owners, and senior management.
  </li>
  <li>
   Lead client discussions, proposal development, commercial negotiations, and presentation of KPMG&rsquo;s managed services offerings.
  </li>
  <li>
   Work closely with Partners and Directors to develop market strategies, account plans, and go-to-market propositions.
  </li>
  <li>
   Support cross-selling of related services such as CFO support, FP&amp;A, payroll, procurement operations, ERP support, accounting advisory, and finance transformation.
  </li>
 </ul>
 <p>
  <strong>
   Delivery Leadership
  </strong>
 </p>
 <ul>
  <li>
   Lead and supervise the delivery of finance and accounting outsourcing engagements.
  </li>
  <li>
   Guide delivery teams in areas such as Accounting and Reporting, Financial statements and consolidation, period closing, FP&amp;A, accounts payable, accounts receivable, general ledger, reconciliations, management reporting and payroll accounting.
  </li>
  <li>
   Ensure timely, accurate, and high-quality service delivery in line with agreed service levels and client expectations.
  </li>
  <li>
   Review deliverables, resolve technical and operational issues, and provide practical guidance to the team.
  </li>
  <li>
   Drive process improvements, standardisation, automation, and efficiency across engagements.
  </li>
 </ul>
 <p>
  <strong>
   Practice Development
  </strong>
 </p>
 <ul>
  <li>
   Support the development of KPMG LG&rsquo;s Accounting and Finance Operations Managed Services practice.
  </li>
  <li>
   Help design service offerings, pricing models, delivery structures, operating procedures, and quality control frameworks.
  </li>
  <li>
   Contribute to building tools, templates, dashboards, SOPs, and reporting packs for managed services engagements.
  </li>
  <li>
   Support recruitment, training, mentoring, and performance development of team members.
  </li>
  <li>
   Promote a strong delivery culture focused on quality, accountability, client service, and commercial discipline.
  </li>
 </ul>
 <p>
  <strong>
   Technical and Operational Oversight
  </strong>
 </p>
 <ul>
  <li>
   Apply strong knowledge of accounting standards, finance operations, internal controls, and outsourcing delivery models.
  </li>
  <li>
   Ensure compliance with applicable accounting, tax, regulatory, and client-specific requirements.
  </li>
  <li>
   Support clients in improving finance processes, controls, reporting timelines, and operational efficiency.
  </li>
  <li>
   Coordinate with internal KPMG teams including Tax, Audit, Risk, Technology, and Advisory as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Qualified accounting professional, such as
   <strong>
    CA, ACCA, CPA
   </strong>
   , or equivalent.
  </li>
  <li>
   Bachelor&rsquo;s degree in Accounting, Finance, Business, or a related field.
  </li>
  <li>
   Minimum of
   <strong>
    10 to 12 years of relevant experience
   </strong>
   , preferably with strong exposure to consulting, advisory, outsourcing, or managed services.
  </li>
  <li>
   Prior experience with a consulting firm or professional services firm in UAE is strongly preferred.
  </li>
  <li>
   Strong knowledge of accounting and finance operations, including financial close, reporting, reconciliations, AP, AR, GL, payroll accounting, and management reporting.
  </li>
 </ul>
 <p>
  <strong>
   Required Experience and Skills
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in business development and client relationship management.
  </li>
  <li>
   Strong understanding of the UAE market, including client needs, regulatory environment, and finance operating models.
  </li>
  <li>
   Experience in leading finance outsourcing, accounting managed services, finance transformation, or shared services engagements.
  </li>
  <li>
   Ability to guide and manage delivery teams across multiple clients and workstreams.
  </li>
  <li>
   Strong commercial acumen, including proposal preparation, pricing, budgeting, and engagement profitability.
  </li>
  <li>
   Excellent communication, presentation, and stakeholder management skills.
  </li>
  <li>
   Strong problem-solving ability and hands-on approach to resolving delivery challenges.
  </li>
  <li>
   Ability to manage senior client stakeholders and internal leadership expectations.
  </li>
  <li>
   Experience with ERP systems, accounting platforms, workflow tools, and reporting dashboards will be an advantage.
  </li>
 </ul>
</div>


Manager - Finance & Accounting Operations - Managed Services

Forsyth Barnes Consultancy

<div>
 <ul>
  <li>
   about the role
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   About Us
   <br/>
   <br/>
  </strong>
 </strong>
 Tech Consulting organisation specialising in Oracle Fusion Cloud and digital transformation across the GCC
 <br/>
 <br/>
 <strong>
  <strong>
   Job Description
   <br/>
   <br/>
  </strong>
 </strong>
 An exciting opportunity has arisen within a leading Tech Consulting organisation specialising in Oracle Fusion Cloud and digital transformation across the GCC. The business is seeking an experienced Manager / Senior Manager &ndash; Oracle Fusion Cloud PMO to lead the governance and delivery of complex Oracle transformation programmes, while also playing a key role in GTM, proposal development, and sales support.
 <br/>
 <br/>
 This is a senior, client-facing role suited to an Arabic-speaking consulting leader with deep experience in Oracle Fusion Cloud PMO delivery, strong stakeholder management skills, and the ability to contribute to commercial and pre-sales activities. The role will be split approximately 50% delivery leadership and 50% GTM / sales support.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 Lead the governance and delivery of complex Oracle transformation programmes, while also playing a key role in GTM, proposal development, and sales support.
 <br/>
 <br/>
 <strong>
  <strong>
   Requirements
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  About us
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Job Description
   <br/>
   <br/>
  </strong>
 </strong>
 An exciting opportunity has arisen within a leading Tech Consulting organisation specialising in Oracle Fusion Cloud and digital transformation across the GCC. The business is seeking an experienced Manager / Senior Manager &ndash; Oracle Fusion Cloud PMO to lead the governance and delivery of complex Oracle transformation programmes, while also playing a key role in GTM, proposal development, and sales support.
 <br/>
 <br/>
 This is a senior, client-facing role suited to an Arabic-speaking consulting leader with deep experience in Oracle Fusion Cloud PMO delivery, strong stakeholder management skills, and the ability to contribute to commercial and pre-sales activities. The role will be split approximately 50% delivery leadership and 50% GTM / sales support.
 <br/>
 <br/>
 <strong>
  <strong>
   Benefits
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Annual bonus, Medical Insurance, Mobile Phone
 <br/>
 <br/>
 <strong>
  <strong>
   Other
   <br/>
   <br/>
  </strong>
 </strong>
 James Howe
 <br/>
 <br/>
 Associate Recruitment Consultant, GCC
 <br/>
 <br/>
 ETail Specialist
 <br/>
 <br/>
 <ul>
  <li>
   james.howe@forsythbarnes.com
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  My Other Roles
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enterprise Architect (Ref: 197037)
   <br/>
   <br/>
  </li>
 </ul>
 Hybrid, United Arab Emirates
</div>


Manager / Senior Manager Oracle Tech Consultant (Ref: 197159)

We One

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To ensure the delivery of smooth, efficient and consistent best practice of the functioning of the customer service desk, you will be responsible in delivery bespoke process and procedure of the overall customer service program and for the centre providing all customers excellent services and ensuring that their expectations are constantly met.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Type: Permanent
  </strong>
 </p>
 <p>
  <strong>
   Salary: 6K AED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Tasks:
  </strong>
 </p>
 <ul>
  <li>
   Ensure the smooth and efficient operation of the Customer Service Desk by delivering exceptional customer service and consistently meeting customer expectations.
  </li>
  <li>
   Maintain comprehensive knowledge of the property, its facilities, and key attractions within Dubai.
  </li>
  <li>
   Respond to general inquiries from customers and stakeholders at the Customer Service Desk.
  </li>
  <li>
   Keep the Customer Service Team Leader, Supervisor, and Manager informed of customer feedback and service-related issues.
  </li>
  <li>
   Handle incoming telephone calls and respond to customer inquiries promptly and professionally.
  </li>
  <li>
   Maintain accurate records of customer service requests, inquiries, and complaints.
  </li>
  <li>
   Resolve customer complaints in accordance with established policies and procedures.
  </li>
  <li>
   Prepare and reconcile shift cash transactions, ensuring all records are accurate and balanced, and securely deposit funds in compliance with company policies.
  </li>
  <li>
   Support fellow Customer Service team members during busy periods to ensure seamless service delivery.
  </li>
  <li>
   Perform meet-and-greet duties for tour groups, school visits, and other organized events as required.
  </li>
  <li>
   Provide customers with accurate information regarding ongoing promotions and ensure all related procedures are followed correctly.
  </li>
  <li>
   Promote, sell, and upsell Dubai Holding Malls' products and services while adhering to established sales procedures.
  </li>
  <li>
   Manage value-added services, including gift wrapping, stroller rentals, wheelchair loans, lost and found, childcare services, and other customer assistance programs.
  </li>
  <li>
   Maintain accurate inventory records for services and products sold at the Customer Service Desk, ensuring compliance with accounting procedures and reporting discrepancies immediately to the Team Leader or Supervisor.
  </li>
  <li>
   Assist the Customer Service Team Leader and Supervisor in collecting and updating information on in-store promotions, events, and activities to keep the team informed.
  </li>
  <li>
   Coordinate with the Customer Service Team Leader to ensure mall directories are accurate and up to date, reporting any discrepancies promptly.
  </li>
  <li>
   Direct media inquiries to the appropriate Palm Jumeirah Malls department or representative.
  </li>
  <li>
   Report equipment malfunctions, supplier shortages, or any operational issues immediately to the immediate supervisor.
  </li>
  <li>
   Monitor the condition of mall common areas, restrooms, signage, and other public facilities, reporting any maintenance or cleanliness concerns to ensure the mall maintains a high standard of presentation.
  </li>
  <li>
   Ensure brochure racks remain clean, organized, and fully stocked at all times.
  </li>
  <li>
   Maintain the cleanliness, organization, and professional appearance of the Customer Service Desk at all times.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Call Center Agent

confidentiial

<p>1. Manage sales and distribution of our products in the Oman. Achieve Brand-wise, territory-wise and Market Segment-wise Sales and growth targets.</p><p>2. Develop new business and manage sales with existing customers in the Modern Trade ( Hyper Markets / Super Markets ) , B and C class Markets, Departmental Stores, Fashion Stores, Home Care segment, saloons / Spas , Gift and Discount Market segments ( Irani 10 /20 shops ).</p><p>3. Develop Business in Whole Sale Market.</p><p>4. Manage and Supervise distributor, plan and implement strategies to grow business and achieve Company objectives. Evaluate , cross check and report distributors activities and performance in the market.</p><p>5. Search and appoint new distributors for new product ranges. Increase overall retailer and customer base.</p><p>6. Launch new products in the territory.</p><p>7. Payment follow-up and collection from the customers.</p><p>8. Implement ATL / BTL marketing and sales promotion activities as directed by the HO.</p><p>9. Prepare sales, distribution, collection, market visit , market intelligence and all related activities report on daily , weekly and monthly basis ( as required by the line manager ) and send to HO on regular basis.</p><p>10. Collect orders from customers / distributors and send to HO , Keep close coordination with customer service team , accounts and WH team at HO to ensure best possible service delivery to the customers.</p><p>11. Carryout any or all Sales / marketing / operations related activities as directed by the line manager from time to time.</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Work Location: In person</p>

Sales cum Merchandiser

Explore 533+ Service delivery manager in Dubai this August. Find roles across top companies and apply now to boost your career.