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service delivery manager

Muller's Solutions

<div>M&uuml;ller&rsquo;s Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations.
Key Responsibilities:
Take full responsibility for the overall delivery of the ServiceNow platform services, encompassing:<ul><li>
Continuous operations and support, ensuring the platform is always available, reliable, and performing optimally to meet organizational needs.</li><li>
Enhancements driven by the backlog, prioritizing and implementing improvements and new features that align with business objectives and user feedback.</li><li>
Coordination of releases and deployments, managing schedules, resources, and communication to guarantee smooth transitions and minimal disruption.</li></ul>
Serve as the main escalation point and decision-maker for delivery-related issues, ensuring that:<ul><li>
Problems are resolved quickly through effective troubleshooting, root cause analysis, and engagement with relevant teams.</li><li>
Risks are effectively controlled by proactively identifying potential issues and implementing mitigation strategies.</li><li>
Delivery obligations are fulfilled in accordance with agreed timelines, quality standards, and contract requirements.</li></ul>
Collaborate closely with stakeholders to:<ul><li>
Comprehend and prioritize demands, balancing competing needs to deliver maximum value to the organization.</li><li>
Question and verify requirements when necessary, ensuring clarity, feasibility, and alignment with strategic goals.</li><li>
Guarantee alignment between business objectives and platform capabilities, facilitating seamless integration and optimal use of ServiceNow features.</li></ul>
Provide strong leadership to the delivery teams, which include:<ul><li>
Technical consultants and developers, guiding them to apply best practices, innovate, and maintain high code quality.</li><li>
Business analysts, supporting requirement gathering, documentation, and communication between business and technical teams.</li><li>
QA and support personnel, ensuring thorough testing, issue identification, and responsive support services.</li></ul>
Lead delivery governance and uphold standards, ensuring:<ul><li>
Consistent development practices that adhere to organizational policies and industry standards.</li><li>
Controlled release processes that minimize risk, ensure quality, and provide clear documentation.</li><li>
Alignment to platform design and reuse principles, promoting efficient, maintainable, and scalable solutions.</li></ul>
Ensure quality and accountability across delivery, including:<ul><li>
Reviewing progress against commitments, conducting regular status meetings and reporting to stakeholders.</li><li>
Monitoring delivery KPIs and SLAs, analyzing performance data to identify trends and areas for improvement.</li><li>
Supporting issue resolution and performance improvement initiatives to enhance service quality and customer satisfaction.</li></ul>
Act as a trusted point of contact for stakeholders, capable of:<ul><li>
Representing technical and functional decisions clearly and effectively, bridging communication between business and IT teams.</li><li>
Managing expectations and resolving conflicts diplomatically to maintain positive relationships and project momentum.</li><li>
Standing behind delivery teams with confidence, advocating for resources, and providing guidance to overcome challenges.</li></ul>
Support continuous improvement of service delivery, including:<ul><li>
Identifying inefficiencies and bottlenecks through regular process reviews and feedback collection.</li><li>
Driving optimisation of processes and workflows to increase efficiency, reduce costs, and improve user experience.</li><li>
Promoting effective use of ServiceNow capabilities by encouraging adoption of new features, best practices, and ongoing training.</li></ul> 

Requirements 
7 to 10+ years of experience in Service Delivery, with extensive knowledge of ServiceNow
platforms, including:<ul><li>
In-depth understanding of various ServiceNow modules and features such as:</li><li><ul><li>
ITSM</li><li>
ITOM / CMDB</li><li>
HRSD / enterprise services</li><li>
CSM</li></ul></li></ul>
Capable of:<ul><li>
Confidently engaging with both technical teams and business stakeholders</li><li>
Critically evaluating requirements and assumptions when necessary</li><li>
Converting high-level requirements into actionable delivery strategies</li></ul>
Demonstrated experience in managing:<ul><li>
Multiple ServiceNow delivery streams, including operations and enhancements</li><li>
Backlog-driven development prioritization</li><li>
Cross-functional teams</li></ul>
Strong knowledge of:<ul><li>
Service delivery models and governance frameworks</li><li>
Management of SLAs and KPIs</li><li>
Release and change management procedures</li></ul>
Ability to:<ul><li>
Assertively participate in stakeholder discussions and justify delivery decisions</li><li>
Effectively support and represent delivery teams</li><li>
Maintain control in complex or high-pressure situations</li></ul>
Preferred Qualifications:<ul><li>
ITIL Foundation or higher certification</li><li>
ServiceNow Certified System Administrator or other relevant certifications</li><li>
Experience working with Agile methodologies and project management tools</li><li>
Familiarity with automation and workflow optimization within the ServiceNow platform</li></ul> 

Benefits 
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.</div>

ServiceNow Service Delivery Manager

Connor Consulting

<div>Service Delivery Manager &ndash; Software Publisher Services &ndash; anywhere in MEA 


&quot;Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?&quot; 
About the Company 

Connor Consulting Partners, LLC is a specialist advisory firm delivering software license compliance and advisory services to a global client base. 
We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where the delivery engine is as strong as the commercial engine. 
The Opportunity 

We are looking for a Delivery Manager / Senior Manager to own and build the delivery infrastructure for our Software Publisher Services practice. This is a pivotal role: you sit at the centre of the organisation, ensuring that every engagement is delivered consistently, every process is documented and followed, and every team member is developed and deployed effectively. 
This is not a client-facing commercial role, and it is not a project management role. You will not own client relationships or carry revenue targets. Instead, you will build and maintain the business systems that everyone else relies on: tracking, quality frameworks, resource management, team development, and governance. Your success is measured by the strength of the infrastructure you create and the capability of the teams you grow. 
The right person for this role is a systems thinker who finds satisfaction in building infrastructure that scales, who understands that authority comes from demonstrated value rather than positional power, and who can operate effectively across a matrix structure spanning multiple regions and clients. 
Key Accountabilities 
Governance and Delivery Infrastructure
<ul>
<li>Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. This includes project tracking systems, dashboards, documented processes, and engagement lifecycle frameworks.</li>
<li>Own the delivery system end-to-end. Your processes and frameworks become business standards that the entire organisation operates within, not optional guidance, but the way we work.</li>
<li>Provide the leadership team with the operational data they need to make informed decisions without being operationally involved: delivery status, budget positions, risk indicators, and capacity outlook.</li></ul> 


Culture and Team Identity
<ul>
<li>Build and sustain a strong, unified team culture across all regions. Our delivery teams operate as one global team, there is no distinction between onshore and offshore, front office and back office. You are the person who makes that identity real, not just aspirational.</li>
<li>Create an environment where people want to do their best work. Culture is not a side project, it is the foundation that every process, framework, and governance cadence is built on. If the culture is wrong, nothing else works at scale.</li>
<li>Foster professional pride in delivery standards. When the team sees quality and consistency as part of their identity rather than something imposed on them, you have built something that sustains itself.</li>
<li>Connect people across geographies. In a distributed team, culture does not happen by accident. You deliberately create the forums, rituals, and shared experiences that make people feel part of something larger than their individual engagement.</li>
<li>Champion inclusion and professional development as core cultural values. Every team member, regardless of region, role level, or tenure, should see a clear path forward and feel invested in by the organisation.</li></ul> 


Quality Framework
<ul>
<li>Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement. Directors set the quality expectations for their clients; you build the infrastructure that reliably delivers against those expectations.</li>
<li>Identify quality and consistency issues across regions before they reach clients. You are the organisation's early warning system for systemic delivery risks.</li>
<li>Drive continuous improvement in quality outcomes through data, process refinement, and structured governance.</li></ul> 


Resource and Capacity Management
<ul>
<li>Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions.</li>
<li>Build and maintain a rolling capacity view so the organisation can plan proactively rather than react to resourcing gaps.</li>
<li>Own time-to-fill performance, ensuring that engagements are staffed with the right people quickly and efficiently.</li></ul> 


Team Development
<ul>
<li>Primary owner of career development, skills frameworks, and training for the delivery and technical teams. You are responsible for growing the capability of the people who deliver our work.</li>
<li>Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.</li>
<li>Manage onboarding effectiveness, ensuring new team members are productive and contributing within a defined timeframe.</li>
<li>Initiate and manage performance improvement plans where needed. You own the people development infrastructure.</li></ul> 
What We Expect in Return

This role carries significant organisational influence. With that comes a set of commitments we expect: 
<ul>
<li>
Build your authority through demonstrated value. When the infrastructure you create makes people's jobs easier and delivery more consistent, compliance becomes a professional standard, not something you have to enforce.</li>
<li>Be transparent about delivery risks. Your role is to surface reality, not to filter it. The leadership team depends on your data to make good decisions.</li>
<li>Prioritise quick wins. Sequence your work so that the organisation sees value early. Each piece of infrastructure you deliver builds the trust needed for the next.</li>
<li>Work collaboratively with Directors as a genuine partner. They own the client relationships; you provide the infrastructure that supports them. Engage constructively, share information openly, and treat each other's domains with respect.</li>
<li>Protect the team culture you build. As the organisation grows, the culture either scales deliberately or it dilutes. You are accountable for making sure it scales.</li></ul> 
How This Role Works Day-to-Day

We have deliberately structured this role to sit at the centre of the organisation, connected to every function but operating in a distinct lane. Here is what that looks like in practice: 


Your focus

Delivery infrastructure, quality frameworks, process design, resource management, team development, and operational governance across all clients and regions. 
Not your focus

Client commercial relationships, revenue targets, new business development, or day-to-day client communication &mdash; we have dedicated Directors and Account Managers for this. 
Your governance rhythm

Structured weekly and monthly forums with the leadership team and delivery teams. You provide the data, analysis, and recommendations that inform decisions across the business. 
How you get things done

Through infrastructure and influence. You build systems that people rely on because they make delivery better. Your authority comes from the value of what you build, not from hierarchy. 
What your teams handle

Day-to-day client delivery, project management, routine budget conversations, and engagement execution &mdash; all owned by Account Managers and Technical Leads operating within the frameworks you build. 
About You 
Experience &amp; Knowledge
<ul>
<li>Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment. You understand what it takes to build delivery infrastructure that scales across multiple clients and regions.</li>
<li>Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable. Understanding the audit lifecycle and client engagement model will accelerate your impact.</li>
<li>Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones. You can point to the infrastructure you built and the outcomes it produced.</li>
<li>Experience managing a shared resource pool or bench model. You understand capacity planning, skills assessment, and the dynamics of matching people to engagements.</li>
<li>International delivery experience. Our teams operate across APAC, EMEA, and the Americas. You are comfortable working across time zones and cultures and understand the challenge of maintaining consistency at a distance.</li>
<li>Experience with delivery tracking tools, dashboards, and reporting systems. You are comfortable with data and use it to drive decisions and surface risks.</li></ul> 


Leadership &amp; Competencies
<ul>
<li>Systems thinker. You see the whole picture and design infrastructure that connects the parts. You think in processes, frameworks, and feedback loops, not just individual tasks.</li>
<li>Influence without authority. You build credibility through demonstrated value. You can get things done in a matrix structure where people do not report directly to you, and you understand that the best systems are the ones people want to use.</li>
<li>Builder mentality. You find genuine satisfaction in creating infrastructure that others rely on. You would rather build a system that works without you than be the person everything depends on.</li>
<li>Collaborative partner. You work effectively with senior commercial leaders who have different priorities and pressures. You provide data and recommendations without overstepping into their decision-making authority.</li>
<li>Culture builder. You understand that a strong team culture is not a byproduct of good process, it is a prerequisite. You have built or shaped team cultures before, particularly across distributed or multi-regional teams, and you know how to make people feel connected to something larger than their individual work.</li>
<li>People developer. You invest in growing your team's capability because you understand that team quality is infrastructure. Skilled, confident people are the foundation everything else is built on.</li>
<li>Transparent communicator. You surface reality. You present data honestly, flag risks early, and never filter information to make things look better than they are.</li></ul> 


Qualifications
<ul>
<li>Degree-level education or equivalent professional experience.</li>
<li>Relevant certifications in project management, delivery management, or quality frameworks are advantageous (e.g., PMP, PRINCE2, ITIL, Six Sigma, or similar).</li>
<li>ITAM, SAM, or vendor-specific compliance certifications are a plus but not required.</li></ul> 
What We Offer
<ul>
<li>A role at the centre of a specialist advisory firm's operating model. You are not a support function, you are the person who builds the infrastructure that makes the entire delivery engine work.</li>
<li>An organisational structure where your role has clear authority. The delivery standards and processes you build are treated as business infrastructure that the entire leadership team reinforces.</li>
<li>Directors who actively champion the delivery standards you set. You are not fighting for relevance, the organisation is designed so that every function depends on the systems you maintain.</li>
<li>The opportunity to build from a strong foundation. We have a growing client base, capable delivery teams, and senior leadership commitment to operational excellence. Your job is to build the infrastructure that takes us from good to consistently excellent.</li>
<li>A collaborative leadership team that values transparency, shared information, and mutual support.</li>
<li>Competitive compensation package commensurate with the strategic importance and organisational impact of the role.</li></ul> 


Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You&rsquo;ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity. 

Connor Consulting Partners, LLC is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you. 


Join us and be part of our Global Team. Apply now!</div>

Service Delivery Senior Manager – Software Publisher Services - anywhere in MEA

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and to contribute to the success of Emirates Group. 
 Join our Agile Delivery 
 team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile 
 methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group. 
 The 

 Agile Delivery Manager 
 is responsible for planning, leading, organising and motivating scrum teams, either within a Release Train or outside, to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid methods, in a fast paced environment that may involve multiple business units. 

 In this role you will: 
<ul><li>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
</li><li>Be responsible for driving delivery of large scale internal development and vendor tender across Emirates Network Operations. T he environment is fast paced, with tight timelines and high operational impact. The focus is on delivering internally built systems as well as tendering for a large vendor implementations.
</li><li>Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
</li><li>Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
</li><li>Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.
</li><li>Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
</li><li>Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
</li><li>Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.
</li><li>Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
</li><li>Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
</li><li>Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
</li></ul><h5 class="jobSectionHeader">Qualification 
</h5>
<div> To be considered for the role, you must meet the below requirements: 
<ul><li>Degree in Computer Science or equivalent
</li><li>Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
</li>Experience in agile delivery within the context of a large technology change programmes. 
<li>
</li></ul> 
Knowledge/skills:
<ul><li>Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
</li><li>Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
</li><li>Good architectural knowledge of large scale systems.
</li><li>Ability to effectively communicate specialist information in an understandable format to all stakeholders.
</li><li>Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
</li><li>Hands-on leader with strong people skills.
</li><li>Experience in operational domains such as network operations, crew management or rostering will be an advantage, particularly where delivery impacts live operations.
</li></ul></div>Leadership Role: Yes
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Agile Delivery Manager

Dell Technologies

<div>
 
 
 
 Consultant Partner Management
 
 
 
 It takes something special to drive the development and implementation of exciting products and services. That&rsquo;s a job for our Consultant Partner Management within
 
 Professional Services.
 
 The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly sophisticated, risk projects - from design to delivery.
 
 
 Join us to do the best work of your career and make a profound social impact as a
 
 Consultant Partner Management on our Professional Services team
 
 in
 
 Dubai.
 
 
 
 
 What you&rsquo;ll achieve
 
 
 
 As a
 
 Consultant - Partner Management
 
 you will compliment existing Partner Management and Field Delivery functions.
 
 
 
 You will:
 
 
 
 <ul>
 <li>
 Structural Classification: Ability to travel within the entire CEEMETA region and support service sales and delivery by representing the partner component. Foster a culture of accountability, collaboration, and continuous improvement.
 </li>
 <li>
 Join service sales planning to identify best partner to engage. Strategic accounts: Engage as necessary to work directly with delivery team &amp; partners to ensure appropriate delivery performance. Ensure service delivery alignment and address issues promptly being involved in escalations with partners.
 </li>
 <li>
 Does NOT engage directly with customers to include customers&rsquo; escalations for partner accountability. Drive integrated global/theatre partner program aligned to Line of Business (LOB) needs.
 </li>
 <li>
 Own strategic partner planning (18&ndash;24 months&rsquo; horizon) and local engagement in top countries.
 </li>
 <li>
 Rationalize and drive integrated global partner program agenda spanning GPS LOBs (Dell deploy, consulting, residency).Functions as a strategic Business partner with Dell Technology Services (DTS) field delivery and field services sales teams with the goal of providing variable partner subcontracting delivery model in alignment with Delivery 18&ndash;24 months&rsquo; plan.
 </li>
 <li>
 Utilize strong matrix and influencing skills to effectively manage relationships to include but not limited to Delivery, Resource Management, Field Operations, Service Sales, Procurement, and Finance. Responsible for development of globally consistent partner subcontracting programs/metrics to measure service partner quality &amp; performance driving continuous improvement.
 </li>
 <li>
 Lead in-theatre transformation. Identify and incorporate industry best practices in collaboration with other Partner Managers. Collaborate cross-functionally with field delivery and other business partners to identify programmatic and systematic opportunities. Leverage cross functional organizations for partner subcontracting support. Financial Management: align with theatre delivery to accomplish annual AOP. Support CWaaS and residency advisory efforts.
 </li>
 </ul>
 
 
 
 Take the first step towards your dream career
 
 
 Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role:
 
 
 
 Essential Requirements
 
 
 
 <ul>
 <li>
 Strategy Development and Program/Partner Management
 </li>
 <li>
 Strong understanding of service delivery models and partner ecosystems. Ability to work effectively with senior management under matrix management
 </li>
 <li>
 Excellent communication presentation and stakeholders&rsquo; management skills. =Strong working knowledge of Microsoft Office products
 </li>
 <li>
 Negotiation skills Conflict resolution skills/problem solving skills
 </li>
 <li>
 Possesses strong product/technology/industry knowledge with an ability to execute
 </li>
 <li>
 Ability to work in a team environment. Willingness to travel extensively and engage with partners in-region
 </li>
 </ul>
 
 
 
 Desirable Requirements
 
 
 &bull;Bachelor&rsquo;s degree
 
 
 &nbsp;
 
 
</div>

Consultant Partner Management

<div>Consultant Partner Management 
It takes something special to drive the development and implementation of exciting products and services. That&rsquo;s a job for our Consultant Partner Management within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly sophisticated, risk projects - from design to delivery. 
Join us to do the best work of your career and make a profound social impact as a Consultant Partner Management on our Professional Services team in Dubai. 
What you&rsquo;ll achieve 
As a Consultant - Partner Management you will compliment existing Partner Management and Field Delivery functions. 
 
You will: 
<ul><li>
Structural Classification: Ability to travel within the entire CEEMETA region and support service sales and delivery by representing the partner component. Foster a culture of accountability, collaboration, and continuous improvement.</li><li>
Join service sales planning to identify best partner to engage. Strategic accounts: Engage as necessary to work directly with delivery team &amp; partners to ensure appropriate delivery performance. Ensure service delivery alignment and address issues promptly being involved in escalations with partners.</li><li>
Does NOT engage directly with customers to include customers&rsquo; escalations for partner accountability. Drive integrated global/theatre partner program aligned to Line of Business (LOB) needs.</li><li>
Own strategic partner planning (18&ndash;24 months&rsquo; horizon) and local engagement in top countries.</li><li>
Rationalize and drive integrated global partner program agenda spanning GPS LOBs (Dell deploy, consulting, residency).Functions as a strategic Business partner with Dell Technology Services (DTS) field delivery and field services sales teams with the goal of providing variable partner subcontracting delivery model in alignment with Delivery 18&ndash;24 months&rsquo; plan.</li><li>
Utilize strong matrix and influencing skills to effectively manage relationships to include but not limited to Delivery, Resource Management, Field Operations, Service Sales, Procurement, and Finance. Responsible for development of globally consistent partner subcontracting programs/metrics to measure service partner quality &amp; performance driving continuous improvement.</li><li>
Lead in-theatre transformation. Identify and incorporate industry best practices in collaboration with other Partner Managers. Collaborate cross-functionally with field delivery and other business partners to identify programmatic and systematic opportunities. Leverage cross functional organizations for partner subcontracting support. Financial Management: align with theatre delivery to accomplish annual AOP. Support CWaaS and residency advisory efforts.</li></ul> 
Take the first step towards your dream career 
Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role: 
 
Essential Requirements 
<ul><li>
Strategy Development and Program/Partner Management</li><li>
Strong understanding of service delivery models and partner ecosystems. Ability to work effectively with senior management under matrix management</li><li>
Excellent communication presentation and stakeholders&rsquo; management skills. =Strong working knowledge of Microsoft Office products</li><li>
Negotiation skills Conflict resolution skills/problem solving skills</li><li>
Possesses strong product/technology/industry knowledge with an ability to execute</li><li>
Ability to work in a team environment. Willingness to travel extensively and engage with partners in-region</li></ul><div> 
Desirable Requirements 
<ul><li>Bachelor&rsquo;s degree</li></ul></div></div>

Intertec Systems

<div><div><div><div><div>Managed Services</div></div><div><div>
Dubai, UAE</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Delivery Head - IT Infrastructure 
 
Job Purpose: We are looking for a dynamic and seasoned IT Infrastructure Managed Services Delivery Head to lead and drive the successful delivery of large-scale, multi-tower IT Infrastructure Services programs. The ideal candidate will have a strong background in Service Delivery, Customer Success, Governance, and Team Leadership across global environments. This role will be responsible for ensuring operational excellence, customer satisfaction, and continual improvement of managed services, while also partnering with business leaders to drive growth and innovation. 
 
Qualification: Bachelor's degree in IT/Computer Science or related field 
 
Certification: ITIL Expert, PMP/PRINCE2, or equivalent highly desirable. 
 
Experience: 14 - 18 Years 
 
Reponsibilities:
&zwj;
 
<ul><li>Lead and manage end-to-end service delivery for IT Infrastructure Managed Services across multiple domains (Data Center, Cloud, Network, Security, End-User Computing).
</li><li>Establish and manage a governance framework to monitor performance, SLAs, KPIs, and compliance with contractual commitments.
</li><li>Build and maintain strong CXO-level relationships with key customers to ensure alignment, satisfaction, and long-term partnership.
</li><li>Drive operational excellence, ensuring that services are delivered with high quality, cost efficiency, and consistent performance.
</li><li>Lead and mentor large, globally distributed delivery teams, fostering a culture of accountability, collaboration, and continuous improvement.
</li><li>Manage multi-vendor ecosystems and ensure smooth integration, performance management, and escalations.
</li><li>Ensure all services follow ITIL and best practice frameworks, embedding processes such as Incident, Change, Problem, and Capacity Management.
</li><li>Oversee financial governance including budget management, cost optimization, and revenue assurance for managed services engagements.
</li><li>Drive transformation initiatives such as automation, AI-driven operations (AIOps), and cloud migration to enhance delivery efficiency and innovation.
</li><li>Collaborate with pre-sales and solutioning teams to support bid management, transition planning, and due diligence.
</li><li>Act as an escalation point for critical service issues, ensuring quick recovery and proactive communication.
</li><li>Continuously improve service delivery models, create standardized delivery playbooks, and share best practices across accounts.
</li></ul>Mandatory:<ul><li>
Service Delivery Leadership &amp; Governance
</li><li>IT Infrastructure Managed Services (Cloud, DC, Network, Security, EUC)
</li><li>Customer &amp; Stakeholder Management (CXO-level)
</li><li>Large Team Leadership &amp; People Management
</li><li>Financial Governance &amp; P&amp;L Ownership
</li><li>Process Excellence (ITIL, ISO, Governance)
</li><li>Risk &amp; Escalation Management
</li><li>Strong Communication, Presentation &amp; Documentation Skills
</li><li>Innovation &amp; Transformation (Automation, AIOps, Cloud)</li></ul></div></div>

Delivery Head - IT Infrastructure

Bombardier

<div>When applicable, Bombardier promotes flexible and hybrid work policies.<h4 class="jobSectionHeader"> 
Why join us?</h4> 
At Bombardier, we design, build and maintain the world&rsquo;s peak-performing aircraft for the world&rsquo;s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. 
 
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.<div><div><div><h3 class="jobSectionHeader">
What are your contributions to the team?</h3></div><div>
Job Location: Al Bateen Executive Airport, Abu Dhabi &ndash; UAE
This position is based in Abu Dhabi. The selected candidate must relocate and establish residence in Abu Dhabi. Please apply only if you are willing to reside in Abu Dhabi.
Please note: This position is open to locally based candidates within the UAE; relocation support is not available. UAE Nationals are strongly encouraged to apply.
In your role, you will:<ul><li>
Interface with local business units/functions daily on site in Abu Dhabi and support the sister site in Dubai. Act as escalation point for all BIS (IT) Services, driving operational performance and stable operations.</li><li>
Support BIS (IT) Functions and Services for UAE and APAC.</li><li>
Ensure regional service delivery based on global BIS standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, and monitor real time issues in the ITSM tool).</li><li>
Have a solid understanding of the services that BIS supports and that of our supplier as per the contract.</li><li>
Develop and maintain a positive working relationship with our Suppliers, the Business and BIS (IT) Teams.</li><li>
Support IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes.</li><li>
Have working knowledge of ServiceNow and reporting capabilities to track incidents, requests and defined KPIs and SLAs.</li></ul></div></div><div><div><h3 class="jobSectionHeader">
How to thrive in this role?</h3></div><div><ul><li>
You hold a university degree or college diploma in a relevant field- Technology/Computer Science/Project management or relevant experience.</li><li>
You have 5 to 10 years of IT Service Management experience.</li><li>
You have well-developed organizational and time management skills, including the ability to manage multiple tasks simultaneously with attention to details, and work independently within the IT Policies and Standards defined.</li><li>
You have 5 to 10 years of relevant working experience in IT Technical Support or Customer facing functions.</li><li>
You have IT generalist skills.</li><li>
You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.</li><li>
You have excellent customer service with a focus on problem solving and getting results. Always helping the customer.</li><li>
You have the ability to manage relationships and deliverables within a global team.</li></ul></div></div></div>
Now that you can see yourself in this role, apply and join the Bombardier Team! 
Please note: You don&rsquo;t need all the skills, knowledge, and experience listed to apply for this position. We&rsquo;re not looking for the perfect candidate, we&rsquo;re looking for great talent and passionate individuals. 
 
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. 
Job IT Service Delivery Analyst
Primary Location Bombardier Services(Dubai) Ltd
Organization Bombardier AerospaceDubai
Shift
Employee Status Regular
Requisition 12175 IT Service Delivery Analyst</div>

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