sales manager

project manager

marketing manager

operations manager

customer success manager

service delivery manager

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon&rsquo;s sustainability goals?
<br>
<br>
Equal parts advisor and operating partner, Amazon&rsquo;s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.<br>
<br>
Delivery Partner Manager manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br>
<br>
Key job responsibilities<br>
<ul><li>As a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Turkey including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)</li><li>Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
</li><li>Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
</li><li>Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
</li><li>As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.</li><li>They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.</li><li>The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.</li></ul><br>
A day in the life<br>
The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.<br>
<br>
Key job responsibilities<br>
<ul><li>Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.</li><li>Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.</li><li>Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)</li><li>Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.</li><li>Performance: Deep dive to identify customer metric improvement opportunities.</li><li>Performance: Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR.</li><li>Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)</li><li>Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.</li><li>Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)</li><li>Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.</li><li>Be the voice of the DSP within and represent them within the AMZL business.</li><li>Experience: Improve driver standards to protect brand image.</li><li>Capacity Management: Work with the DSP&rsquo;s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree</li><li>5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience</li><li>5+ years of relevant work experience in account or relationship management, trucking, small business logistics, or retail/vendor/supplier management, Sales / Distribution management</li><li>Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues.</li><li>Highly organized and thrive in a dynamic environment with the ability to set and adjust priorities independently.</li><li>Can handle complex problems/efforts, decisions, and escalations.</li><li>Mitigate long-term risks and finds a path forward in difficult situations.</li><li>Attention to detail.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>MBA</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Partner Manager, AMET Delivery Service Partner

Atlas Copco

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Service Operations Manager- Gas and Process Division
</b></h1></div></div></div></div><div><div><div><div>Functional area: Service
</div></div></div></div><div><div><div><div>Country: United Arab Emirates
</div></div></div></div><div><div><div><div>City: Dubai
</div></div></div></div><div><div><div><div>Company name: Atlas Copco Middle East FZE
</div></div></div></div><div><div><div><div>Date of posting: Sep 30, 2025<br>
</div></div></div></div><p></p><div><div><div><div><p><b>Your Role</b></p><div><b><br>
Job description</b></div><br>
<div></div>
<div>
Lead and optimize all aftermarket service operations for turbo compressors and expanders, ensuring safe, efficient, and profitable delivery of field and workshop services. Drive customer satisfaction, operational excellence, and team capability to strengthen our market position and support sustainable growth.</div>
<div>
This position will be located in Dubai or within the GCC region.</div><br>
<div></div>
<div><b>
Responsibilities</b></div><br>
<div></div>
<div><b>
Service Operations Leadership</b></div><br>
<div></div>
<ul>
<li>Manage the full lifecycle of service delivery &mdash; from job planning to execution and close-out &mdash; for field service engineers, commissioning engineers, and workshop teams.</li>
<li>Ensure optimal resource allocation, utilization, and productivity across all service activities.</li>
<li>Oversee workshop operations for overhauls, repairs, and testing of turbo compressors and expanders.</li></ul><br>
<div></div>
<div><b>
Customer Satisfaction &amp; Relationship Management</b></div>
<ul>
<li>Maintain high levels of customer satisfaction through timely, high-quality service delivery.</li>
<li>Conduct regular site visits to monitor service quality, address issues, and strengthen customer relationships.</li>
<li>Support Aftermarket Sales and Key Account Managers with technical and operational input for proposals, preventive maintenance contracts, and troubleshooting requests.</li></ul><br>
<div></div>
<div><b>
Financial &amp; Performance Management</b></div>
<ul>
<li>Monitor service job profitability, cost recovery, and variance analysis monthly.</li>
<li>Drive efficiency improvements to meet or exceed revenue and margin targets.</li>
<li>Ensure accurate and timely invoicing in coordination with service administration.</li></ul><br>
<div></div>
<div><b>
Safety, Quality &amp; Compliance</b></div>
<ul>
<li>Enforce compliance with all SHEQ (Safety, Health, Environment, and Quality) policies and procedures.</li>
<li>Conduct safety inductions, toolbox talks, and risk assessments for all service jobs.</li>
<li>Ensure availability, calibration and certification of tools, measurement devices, and workshop machinery.</li></ul><br>
<div></div>
<div><b>
Team Development &amp; Capability Building</b></div>
<ul>
<li>Lead, coach, and develop service engineers and workshop staff to enhance technical expertise and soft skills.</li>
<li>Identify training needs and coordinate with product companies for specialized training programs.</li>
<li>Develop specialists for specific turbo compressors and expanders applications.</li></ul><br>
<div></div>
<div><b>
Process Improvement &amp; Reporting</b></div>
<ul>
<li>Review and improve field service reporting systems for accuracy and actionable insights.</li>
<li>Conduct quarterly reviews of completed jobs to capture lessons learned and implement best practices.</li>
<li>Support internal and external audits of service and workshop processes.</li></ul><br>
<div></div>
<div><b>
KPIs</b></div>
<ul>
<li>Service job on-time completion rate</li>
<li>Workshop turnaround time</li>
<li>Customer satisfaction score
</li><li>Job profitability &amp; cost variance</li>
<li>Safety incident rate
</li><li>Resource utilization %</li></ul><p></p><p><b><br>
</b><br>
<b>To succeed, you will need</b></p>
<p></p><div><b>
Experience &amp; Qualifications</b></div><br>
<div></div>
<ul>
<li>Proven experience in rotating equipment service (turbo compressors &amp; expanders).</li>
<li>Mechanical engineering background; electrical/instrumentation &amp; control knowledge a plus.</li>
<li>Leadership experience in service operations.</li>
<li>Bachelor&rsquo;s degree in Mechanical/Electrical Engineering (or equivalent).</li>
<li>ERP (SAP) and MS Office proficiency.</li>
<li>Fluent in English; Arabic an advantage.</li></ul><br>
<div></div>
<div><b>
Key Competencies</b></div><br>
<div></div>
<ul>
<li>Strong operational planning and organizational skills.</li>
<li>Excellent interpersonal and communication abilities at all levels.</li>
<li>Customer-focused mindset with a track record of delivering exceptional service.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
<li>Self-motivated, confident, and dynamic leader</li>
</ul>
<div><b>Reporting Structure</b></div><br>
<div></div>
<ul>
<li>Reports to: Business Line Manager &ndash; Aftermarket</li>
<li>Direct Reports: Field Service Engineers, Workshop Supervisor, Service Administrators, Parts &amp; Logistics Coordinators.</li></ul><br>
<p></p>
<p><b>
In return, we offer you</b></p>
<p></p><p><b>
What you can expect from us?</b></p>
<p><i>Atlas Copco is a </i><b><i>Swedish company</i></b><i>, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong </i><b><i>family</i></b><i> vibe with a warm respect for each individual and we strive for strong </i><b><i>diversity</i></b><i>. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you </i><i>can </i><b><i>develop </i></b><i>your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your </i><b><i>work and private life </i></b><i>can be combined as easily as possible.</i></p>
<p>The regional support center operating under the legal name and umbrella of Atlas Copco Services Middle East within the Compressor Technique Business Area has started operating as of January 1st, 2003.This regional support center has been created to give both technical and commercial support to our distributors, and to continue developing the business in the region.</p><p></p><p><b><br>
</b></p><p><b>City</b><br>
Dubai</p><br>
<p></p>
<p><b>
Uniting curious minds</b><br>
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.</p></div></div></div></div></div><p></p>

Service Operations Manager- Gas and Process Division

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Join our Service Delivery team, where you will be part of a dynamic group responsible for delivering exceptional experiences to our customers. The team oversees key business areas, including Catering, Product, Retail, Cabin Crew Management, the Cabin Crew Centre of Excellence, and Uniform Standards &amp; Development - each fundamental to our global operations.
 <br/>
 <br/>
 If you are passionate about excellence in customer experience, innovation, and operational efficiency, we invite you to apply and contribute to the success of Emirates Group. As the world&rsquo;s largest international airline, our service delivery teams play a crucial role in shaping our brand and ensuring world-class standards across every touchpoint.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As the
 <strong>
  Business Planning and Analytics Manager
 </strong>
 in the Inflight Services team, you will support the management in the strategic development across Service Delivery by defining, developing and executing the required systems related to the business needs. You will be responsible in data analytics, data management and structure, business intelligence analysis. Additionally, you will be responsible in identifying, selecting and developing software that will support the business strategy.
 <br/>
 <br/>
 <strong>
  In This Role You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the continued implementation of a data driven culture within the department, and Service Delivery as a whole, championing factual decision making.
  </li>
  <li>
   Lead business analysis within the team and provide a recommended action plan that supports in the decision making within the department and Service Delivery.
  </li>
  <li>
   Manage the business analysis on all system development, testing and acceptance. This includes requirement gathering from end users, testing system functionality, documenting specifications, process mapping.
  </li>
  <li>
   Advise Service Delivery and other key stake holders to understand the analytics requirements by driving an effective business change, guide stakeholders to find suitable features for data reporting
  </li>
  <li>
   Lead consistent KPI and KQI development to establish a consistent basis of understanding and decision making across Service Delivery
  </li>
  <li>
   Support the corporate goal of consolidating data from various source systems into a central data warehouse through collaboration with Enterprise Analytics
  </li>
  <li>
   Evaluate data collection at the generating/sourcing stage and work with internal (e.g. Enterprise Analytics) and external partners (e.g. IFE system providers) to improve their timeliness and quality
  </li>
  <li>
   Manage internal software development by identifying, agreeing and formulating clear and concise requirements by collaborating with a variety of roles within IT
  </li>
  <li>
   Devise and implement efficient and adequate procedures for data handling and analysis and ensure timely support of the day-to-day end users needs in data extraction and management. Act as the subject matter consultant with regards to data processing and analysis. Conduct comprehensive analysis on all Service Delivery KPIs to enable decisions for continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 Qualification
 <br/>
 <br/>
 <strong>
  To be considered for the role, you must need the below requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A Degree or Honours (12+3 or equivalent), in Information Technology or Business Administration
  </li>
  <li>
   8+ years of experience in In-flight Services, In-flight Administration and/or Airline Operations
  </li>
  <li>
   Experience in airlines operations with a strong focus on data analytics
  </li>
  <li>
   Experience in synthesising data insights into clearly understandable business actions, with peers and senior stakeholders
  </li>
  <li>
   Proficiency with analytics tools and technology platforms
  </li>
  <li>
   Strong communication, collaboration and stakeholder management skills
  </li>
  <li>
   Managing and developing team members
   <br/>
   <br/>
  </li>
 </ul>
 At Emirates, we&rsquo;re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
</div>


Business Planning and Analytics Manager

e& UAE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a highly skilled and experienced Service Delivery lead to oversee the delivery of technical solutions, ensure seamless integration across systems, and maintain high-quality service standards. The ideal candidate will possess a strong background in solution architecture, full-stack development, and integration strategies, coupled with excellent leadership and stakeholder management skills. This role requires a proactive approach to managing service delivery, driving technical excellence, and ensuring alignment with business objectives
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 <strong>
  'Service Delivery Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the end-to-end delivery of technical solutions, ensuring they meet business requirements, SLAs, and quality standards.
  </li>
  <li>
   Track and monitor tasks, verifying correctness, and ensuring timely closure using dashboards and tracking tools.
  </li>
  <li>
   Collaborate with vendors and internal teams to ensure seamless service delivery and resolve technical challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Solution Architecture And Design
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design scalable, secure, and efficient technical solutions aligned with business needs.
  </li>
  <li>
   Develop architecture diagrams, technical specifications, and integration strategies for complex systems.
  </li>
  <li>
   Ensure adherence to best practices in software development, system design, and integration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Integration Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead integration efforts across multiple systems, platforms, and applications, ensuring seamless data flow and interoperability.
  </li>
  <li>
   Design and implement APIs, microservices, and middleware solutions to enable system connectivity.
  </li>
  <li>
   Manage enterprise integration tools and frameworks to ensure robust and scalable integrations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide technical guidance to development teams and ensure high-quality deliverables.
  </li>
  <li>
   Plan and prioritize tasks with meticulous attention to detail, ensuring timely delivery of solutions.
  </li>
  <li>
   Mentor team members and promote best practices in development, integration, and service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Liaise extensively with business teams, technical teams, and vendors to gather requirements and translate them into actionable technical solutions.
  </li>
  <li>
   Communicate technical concepts effectively to non-technical stakeholders and ensure alignment across teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Alignment And Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establish and adhere to processes in alignment with organizational structures and workflows.
  </li>
  <li>
   Ensure compliance with established standards, guidelines, and governance frameworks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Agile And Scrum Practices
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work within an agile environment, leveraging Scrum methodologies to manage tasks and deliverables.
  </li>
  <li>
   Prioritize and segregate tasks based on business needs and SLA requirements, ensuring timely completion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality Assurance And Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure high-quality deliverables by tracking and verifying task correctness.
  </li>
  <li>
   Drive continuous
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 1- Proven experience in service delivery management with expertise in solution architecture and system integration.
 <br/>
 <br/>
 2- Strong programming/coding skills in front-end and back-end technologies, including frameworks such as JavaScript, React, Angular, Node.js, Python, Java, or .NET.
 <br/>
 <br/>
 3- Deep understanding of integration strategies, API design, and middleware solutions.
 <br/>
 <br/>
 4- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
 <br/>
 <br/>
 5- Proficiency in database management systems like MySQL, PostgreSQL, or MongoDB.
 <br/>
 <br/>
 6- Excellent verbal and written communication skills, with a customer-oriented approach.
 <br/>
 <br/>
 7- Experience in agile methodologies, including Scrum frameworks.
 <br/>
 <br/>
 9- Ability to lead internal and external teams, manage priorities, and ensure timely delivery of tasks.
 <br/>
 <br/>
 10- Exposure to collaborative environments and cross-functional teamwork.
</div>


Solution Architect/Engagement Solutions

Oracle

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
 <br/>
 <br/>
 What you will do
 <br/>
 <br/>
 <ul>
  <li>
   Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables &amp; commercials.
  </li>
  <li>
   Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.
  </li>
  <li>
   Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams
  </li>
  <li>
   Manage the delivery engagement as defined by CSS processes &amp; tools, including creating and maintaining accurate service documentation
  </li>
  <li>
   Co-ordinate the resources required to deliver the service to the allocated customer(s)
  </li>
  <li>
   Assuring and improving high quality of CSS service.
  </li>
  <li>
   Manage the contractual commercials, ensuring that the margin is maintained &amp; developing plans to improve margin where appropriate
  </li>
  <li>
   Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
  </li>
  <li>
   Assisting in the renewal of CSS contracts and contributing to pre-sales activities
  </li>
  <li>
   Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
  </li>
  <li>
   Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
  </li>
  <li>
   Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
  </li>
  <li>
   Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
  </li>
  <li>
   Generate a Project Plan for each project which fully reflects CSS requirements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Career Level - IC4
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  What we are looking for
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years IT project management experience, in B2B environments
  </li>
  <li>
   PRINCE2 / PMP and standard ITIL Certification is desirable
  </li>
  <li>
   Strong interpersonal skills, good communicator
  </li>
  <li>
   Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
  </li>
  <li>
   Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience
  </li>
  <li>
   Proven track record of building strategic relationships and delivering high levels of customer service
  </li>
  <li>
   Proven day-to-day service delivery experience, this should be in current role
  </li>
  <li>
   Previous experience of working in a virtual team, and taking the lead role for that team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What we will offer you
 <br/>
 <br/>
 <ul>
  <li>
   A competitive salary with exciting benefits
  </li>
  <li>
   Flexible and remote working so you can do your best work
  </li>
  <li>
   Learning and development opportunities to advance your career
  </li>
  <li>
   An Employee Assistance Program to support your mental health
  </li>
  <li>
   Employee resource groups that champion our diverse communities
  </li>
  <li>
   Core benefits such as medical, life insurance, and access to retirement planning
  </li>
  <li>
   An inclusive culture that celebrates what makes you unique
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At Oracle, we don&rsquo;t just respect differences &mdash; we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That&rsquo;s why we&rsquo;re committed to creating a workplace where all kinds of people can do their best work. When everyone&rsquo;s voice is heard and valued, we&rsquo;re inspired to go beyond what&rsquo;s been done before.
 <br/>
 <br/>
 https://www.oracle.com/corporate/careers/diversity-inclusion/
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Career Level - IC4
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 <br/>
 <br/>
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 <br/>
 <br/>
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 <br/>
 <br/>
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 <br/>
 <br/>
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>


Technical Account Manager (TAM) – Oracle CSS - UAE

Bateel International

<div>
 <p>
  <strong>
   Operations Lead &ndash; Last Mile Experience
  </strong>
 </p>
 <p>
  Reports to Ecommerce Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To manage and execute Bateel&rsquo;s last-mile delivery operations across UAE, KSA, and international markets, ensuring on-time delivery, store-fulfillment efficiency, and exceptional customer experience.
 </p>
 <p>
 </p>
 <p>
  This role focuses on daily operational execution, coordinating with stores, warehouses, carriers, and customer service teams to ensure seamless delivery aligned with Bateel&rsquo;s luxury brand positioning.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Operational Delivery Excellence
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily last-mile deliveries across UAE, KSA, and international orders.
  </li>
  <li>
   Ensure stock accuracy across all websites and synchronize real-time data between Magento, Navision, Carriyo, and stores.
  </li>
  <li>
   Manage stock allocation and visibility to optimize inventory usage and avoid delivery delays.
  </li>
  <li>
   Continuously optimize delivery routes and carrier allocation to ensure the fastest and most cost-effective delivery options for customers.
  </li>
  <li>
   Understand carrier charges versus available delivery methods on the website to ensure the best balance of speed, cost, and customer experience.
  </li>
  <li>
   Monitor order flows from Magento and Carriyo, ensuring SLA compliance for 1-hour, same-day, and next-day deliveries.
  </li>
  <li>
   Track delivery statuses, resolve escalations, and proactively manage exceptions.
  </li>
  <li>
   Coordinate with warehouse and store teams for store-fulfillment orders to enable faster delivery.
  </li>
 </ul>
 <p>
  <strong>
   Carrier &amp; Partner Coordination
  </strong>
 </p>
 <ul>
  <li>
   Act as the
   <strong>
    primary operational point of contact
   </strong>
   for last-mile partners (e.g., Aramex, DHL, Careem etc.).
  </li>
  <li>
   Manage day-to-day delivery escalations and service issues.
  </li>
  <li>
   Report recurring carrier performance concerns the E-commerce Manager for SLA discussions.
  </li>
 </ul>
 <p>
  <strong>
   Customer Experience Support
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Customer Service and CRM teams to resolve delivery-related complaints.
  </li>
  <li>
   Ensure luxury-standard packaging and handover procedures are maintained.
  </li>
  <li>
   Support loyalty programs where faster delivery enhances the customer experience.
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; Performance Tracking
  </strong>
 </p>
 <p>
  Prepare daily, weekly, and monthly reports on:
 </p>
 <ul>
  <li>
   On-time delivery rate
  </li>
  <li>
   First-attempt delivery success
  </li>
  <li>
   Failed deliveries &amp; root causes
  </li>
  <li>
   Carrier performance KPIs
  </li>
  <li>
   Store-fulfillment contribution
  </li>
  <li>
   Highlight
   <strong>
    process gaps
   </strong>
   and work with the E-commerce Manager to drive continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Lives and Advocates the Bateel Values:
  </strong>
 </p>
 <ul>
  <li>
   Quality
  </li>
  <li>
   Innovation
  </li>
  <li>
   Authenticity
  </li>
  <li>
   Integrity
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience requirement:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Experience
  </strong>
 </p>
 <ul>
  <li>
   5+ years in e-commerce operations, logistics, omni-channel operations, or last-mile fulfillment.
  </li>
  <li>
   Hands-on experience with order processing, stock control, and carrier coordination.
  </li>
  <li>
   Exposure to Magento, Carriyo, Navision, or similar systems preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong operational execution and attention to detail.
  </li>
  <li>
   Ability to coordinate multiple stakeholders across stores, warehouse, carriers, and customer service.
  </li>
  <li>
   Familiarity with SOP-driven processes and compliance requirements.
  </li>
  <li>
   Basic reporting and KPI tracking skills; Power BI knowledge is a plus.
  </li>
  <li>
   Excellent written and spoken English; Arabic is an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  **Due to the bulk applications we are receiving ONLY SHORTLISTED CANDIDATES for interview will be contacted.
 </p>
</div>


Operations Lead – Last Mile Experience

Access hr sollutions

<p>Operations Manager (Arabic &amp; Russian Speaker) &ndash; Auto Service &amp; Detailing Business</p><p><b>About the Role:</b></p><p>We are seeking an experienced <b>Operations Manager</b> fluent in <b>Russian and English</b> (Arabic is a strong advantage) to lead our auto service and detailing business. The role involves overseeing daily operations, managing staff, ensuring quality standards, and delivering exceptional customer experiences, especially for high-end and VIP clients.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee daily detailing operations including preparation, polishing, PPF (Paint Protection Film) application, ceramic coating, and vehicle delivery.</li><li>Supervise and coordinate staff schedules (detailers, polishers, PPF installers) to maintain performance and service quality.</li><li>Enforce strict quality control standards across all detailing services: PPF, ceramic coating, interior &amp; exterior detailing.</li><li>Manage customer satisfaction, respond to escalations, and handle VIP client requests.</li><li>Monitor inventory levels and coordinate timely reordering of consumables.</li><li>Communicate with suppliers to ensure timely delivery and optimal pricing.</li><li>Assist with budgeting and cost control without compromising service quality.</li><li>Generate operational performance reports for senior management.</li><li>Lead, train, and motivate staff to ensure productivity, efficiency, and customer service excellence.</li><li>Ensure compliance with health, safety, and industry best practices.</li></ul><p><b>Candidate Requirements:</b></p><ul><li><b>Minimum 7+ years of experience</b> in operational management or managing an <b>auto service/detailing business</b>.</li><li>Excellent communication skills; <b>fluency in Russian and English is required</b>, Arabic is a strong advantage.</li><li><b>UAE driving license</b> &ndash; required.</li><li>Deep understanding of detailing services (PPF, ceramic coating, polishing) and luxury automotive standards.</li><li>Proven team management and process optimization abilities.</li><li>Strong organizational, problem-solving, and leadership skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Familiarity with digital tools (CRM, scheduling systems, reporting) is a plus.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Opportunity to work with luxury and high-end vehicles.</li><li>Professional growth and career development opportunities.</li><li>Multicultural and dynamic work environment.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED7,000.00 - AED10,000.00 per month</p>

Operations Manager (Arabic & Russian Speaker) – Auto Service & Detailing Business

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