sales manager

project manager

marketing manager

operations manager

customer success manager

service delivery manager

DXC Technology

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and flydubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!
The Manager - Member Operations and Service Delivery Skywards, leads the seamless delivery of the Skywards programme across Emirates and flydubai customer touchpoints. The role drives operational excellence and member engagement by translating strategy into effective frontline execution, and advances digital training and global ambassador initiatives to elevate service quality and member experience worldwide.
In this role, you will:
<ul><li>Define and continuously enhance Skywards programme delivery guidelines across Emirates and flydubai touchpoints, including Chauffeur Drive, Contact Centres, Retail Offices, Airport Services, Inflight Delivery, and Customer Affairs; ensuring consistent execution through close collaboration with frontline teams.
</li><li>Develop and maintain efficient systems for capturing and escalating Skywards member feedback and servicing requirements from frontline teams to subject matter experts, ensuring swift and effective resolution.
</li><li>Partner with Skywards Product Design, Member Engagement, and Partnerships teams to deliver a seamless member experience and implement elevated recognition and benefits for VIP, Platinum, Gold, and Silver members.
</li><li>Leverage technology and real-time data to equip frontline colleagues with actionable customer insights that drive deep personalisation and strengthen emotional connections with members.
</li><li>Partner with L&amp;T in the definition and delivery of dynamic, digital, and interactive training experiences for frontline colleagues, ensuring its continuous enhancement and relevance. Oversee the ongoing development and global evolution of the Skywards Ambassador programme, fostering engagement among colleagues across all customer-facing touchpoints.
</li><li>Oversee the management of Skywards customer operations teams.
</li><li>Oversee the evolution of Skywards Roadshows and Government relationships to drive engagement and awareness within the broader UAE public and private sector.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements: 
 
<ul><li>A completed Degree or Honours (12+3 or equivalent) in Commerce, Business Management, Marketing or related discipline.
</li><li>10+ years experience in Commercial or Customer Strategy roles
</li><li>Expertise in Loyalty marketing, premium / VIP customer experience, and service delivery.
</li><li>Experience in airline and / or hotel loyalty programmes or customer experience role is an advantage.
</li></ul>Knowledge/skills:
<ul><li>Strong executive presence with the ability to influence senior stakeholders.
</li><li>Outstanding communication, stakeholder engagement, and executive-level presentation skills.
</li><li>Excellent attention to detail and confidence developing and engineering processes.
</li><li>Proven experience leading cross-functional projects, strong problem-solving skills and collaborative working.
</li><li>Strong emotional intellect with a default perspective of operations through the customer lens.
</li><li>Proactive, self-driven, and resilient with a results-oriented mindset.
</li></ul>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Manager

Netcracker

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.
Principal Duties and Responsibilities:
<ul>
<li>Manage and grow Netcracker s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
Leadership 
<ul>
<li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
Experience and Requirements:
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
Education: 
<ul>
<li>Bachelor s degree in related field</li>
</ul>

Program Manager

Concentrix

<div><h3 class="jobSectionHeader">1. Service Delivery &amp; Operations Management</h3><ul>
<li>Oversee day-to-day delivery of services across multiple programs or locations.</li>
<li>Ensure SLA/KPI adherence, process compliance, and performance consistency.</li>
<li>Lead capacity planning, forecasting, and resource optimization for assigned accounts.</li>
</ul><h3 class="jobSectionHeader">2. Client Relationship Management</h3><ul>
<li>Serve as the senior operational contact for client leadership.</li>
<li>Drive strong governance through regular reviews, insights, and performance updates.</li>
<li>Build long-term client trust and partnership to support operational stability and account longevity.</li>
</ul><h3 class="jobSectionHeader">3. Sales, Revenue &amp; Base Growth (New Section Added)</h3><ul>
<li>Identify and pursue upsell, cross-sell, and base growth opportunities within existing accounts.</li>
<li>Collaborate with Sales, Solutions, and Finance teams to prepare proposals, SOWs, and pricing.</li>
<li>Present operational enhancements and value-added solutions that can drive additional revenue.</li>
<li>Influence contract extensions and renewals through strong performance and relationship-building.</li>
<li>Track revenue performance and support achievement of quarterly/annual growth targets.</li>
</ul><h3 class="jobSectionHeader">4. People Leadership</h3><ul>
<li>Manage and mentor Operations Managers, Supervisors, and support teams.</li>
<li>Implement effective performance management, training, and engagement strategies.</li>
<li>Drive culture-building initiatives and ensure alignment with organizational values.</li>
</ul><h3 class="jobSectionHeader">5. Quality, Compliance &amp; Risk Management</h3><ul>
<li>Ensure adherence to process controls, compliance standards, and audit requirements.</li>
<li>Partner with Quality and Training to drive continuous improvement in service delivery.</li>
<li>Monitor risk indicators and implement mitigation strategies proactively.</li>
</ul><h3 class="jobSectionHeader">6. Continuous Improvement &amp; Transformation</h3><ul>
<li>Champion Lean, Six Sigma, automation, and digital transformation initiatives.</li>
<li>Identify process gaps and reduce inefficiencies through structured improvement plans.</li>
<li>Lead pilots, transitions, and adoption of new technologies where applicable.</li>
</ul><h3 class="jobSectionHeader">7. Financial Management</h3><ul>
<li>Support P&amp;L management for assigned accounts through cost control and productivity improvements.</li>
<li>Track operational budgets, headcount planning, and cost-saving initiatives.</li>
<li>Drive margin improvement and financial sustainability of accounts.</li>
</ul><h2 class="jobSectionHeader">Required Qualifications &amp; Experience</h2><ul>
<li>Bachelor&rsquo;s degree required; MBA preferred.</li>
<li>10&ndash;15+ years in BPO operations with at least 5 years in a senior leadership role.</li>
<li>Proven success in client management and cross-functional collaboration.</li>
<li>Experience identifying and driving revenue growth or account mining initiatives.</li>
<li>Strong understanding of operational metrics, automation, and quality frameworks.</li>
</ul><h2 class="jobSectionHeader">Key Skills &amp; Competencies</h2><ul>
<li>Excellent communication, executive presence, and influencing skills.</li>
<li>Strong analytical and business acumen, especially relating to revenue and cost drivers.</li>
<li>Ability to identify growth opportunities and convert them into business wins.</li>
<li>Expertise in performance management, WFM, and continuous improvement tools.</li>
<li>Strong stakeholder management and negotiation capabilities.</li>
</ul><h2 class="jobSectionHeader">Performance Indicators</h2><ul>
<li>SLA/KPI performance achievement</li>
<li>Client satisfaction (CSAT/NPS)</li>
<li>Revenue growth, base growth, and upsell success</li>
<li>Operational efficiency metrics (AHT, utilization, shrinkage, etc.)</li>
<li>Attrition and employee engagement scores</li>
<li>Cost management and margin improvement</li>
<li>Delivery of automation/CI initiatives</li></ul></div>

Associate Director Delivery

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</li></ul>
<ul><li>Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</li></ul>
<ul><li>Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements</li></ul>
<ul><li>Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</li></ul>
<ul><li>Create and maximize relationships with client partners</li></ul>
<ul><li>Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</li></ul>
<ul><li>Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</li></ul>
<ul><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</li></ul>
<ul><li>Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</li></ul>
<ul><li>Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</li></ul>
<ul><li>Attend business reviews with the client</li></ul>
<ul><li>Handle a team of team leaders</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>Associate's Degree in related field with more than seven years of experience (with at least three years of Progressive Management Experience) preferred</li></ul><ul><li>Prior experience in priorty banking, high value customers, retail/ecommerce, fashion, five star hotels, preferred</li></ul>
<ul><li>Call center experience preferred</li></ul>
<ul><li>Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback</li></ul>
<ul><li>Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</li></ul>
<ul><li>Work well under pressure and follow through on items to completion while maintaining professional demeanor</li></ul>
<ul><li>Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</li></ul>
<ul><li>Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</li></ul>
<ul><li>Demonstrated ability to mentor, coach and provide direction to a team of employees</li></ul>
<ul><li>Willingness to work a flexible schedule</li></ul>
<h2 class="jobSectionHeader">Career Framework Role
</h2>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
<h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>

Account Manager - Luxury Retail, Ecommerce

Roads and Transport Authority

<div>
 
 We are seeking a results-driven leader to manage the operation and support of RTA&rsquo;s digital services, including smart applications, digital channels, self-service devices, e-payment, AI, and data science platforms. The role ensures high availability, minimal service disruption, and continuous improvement of digital services in line with Dubai&rsquo;s vision for digital leadership.
 
 
 
 
 
 Key responsibilities include service and asset management, SLA and supplier performance management, incident and request fulfillment, budget planning, risk assessment, business continuity, and compliance with technology governance and information security standards. The role also oversees training for call centers and users on new and updated digital services.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Computer Science
 </li>
 <li>
 9+ years&rsquo; experience in digital service operations/support, strong ITIL and service management expertise
 </li>
 </ul>
 
 
 
 
 Join us and play a key role in delivering reliable, innovative, and customer-centric digital services that shape the future of mobility in Dubai. Be part of a forward-thinking organization where your leadership and expertise will make a real impact. Apply now.
 
</div>

Manager Digital Service Operation & Support | UAE National

SYMBIOSIS OAM

Job Title: Facilities Manager &ndash; Owner Association Management Location: Dubai, UAECompany Overview: We are a Dubai-based Owner Association Management Company providing end-to-end management services for residential, commercial, and mixed-use communities. Our focus is on structured operations, transparency, cost efficiency, and long-term asset value creation.We are seeking a Facilities Manager with hands-on UAE experience, technical expertise, and a strategic mindset to oversee and optimize operations across our managed communities.Job Summary: The Facilities Manager will be responsible for managing all aspects of building operations, maintenance, and service delivery across managed properties. This role requires coordination with contractors, engineering teams, vendors, and community management to ensure high-quality service, cost efficiency, compliance with regulations, and long-term asset preservation.This position is ideal for candidates aiming to grow into senior operations or property management roles within an Owner Association Management environment.Key Responsibilities:<ul><li>Oversee daily operations, maintenance, and service delivery for managed properties.</li><li>Develop, implement, and monitor preventive and corrective maintenance programs.</li><li>Manage service contracts, AMCs, and vendor performance across MEP, civil, landscaping, cleaning, and security services.</li><li>Coordinate with contractors, engineering teams, and property staff to ensure timely completion of projects and maintenance tasks.</li><li>Prepare and manage annual operating and maintenance budgets, monitor expenses, and ensure cost optimization.</li><li>Ensure compliance with company policies, UAE regulations, and health &amp; safety standards.</li><li>Conduct regular site inspections, audits, and reporting for owners and management teams.</li><li>Manage procurement of facilities services in coordination with Procurement teams.</li><li>Implement continuous improvement initiatives to enhance operational efficiency and resident satisfaction.</li><li>Maintain accurate records of maintenance schedules, service reports, and vendor contracts.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Engineering, Facilities Management, or related discipline.</li><li>Minimum 5 years of experience in facilities or property management, with at least 2 years in the UAE.</li><li>Strong understanding of building systems, preventive maintenance, service contracts, and operational management.</li><li>Experience in managing vendors, service providers, and long-term contracts.</li><li>Knowledge of UAE regulations related to building operations, health &amp; safety, and compliance standards.</li><li>Proficient in MS Office and FM/ERP systems.</li><li>Strong communication, negotiation, and leadership skills.</li><li>Ability to prioritize and manage multiple projects simultaneously.</li><li>Valid UAE driving license preferred.</li></ul>Relevant home-country experience will also be considered an advantage.Preferred Skills &amp; Exposure:<ul><li>Familiarity with MEP, civil works, landscaping, cleaning, and security service contracts.</li><li>Experience with preventive and corrective maintenance planning.</li><li>Cost control, benchmarking, and vendor performance management.</li><li>Exposure to Owner Association or community management environments.</li></ul>What We Offer:<ul><li>Competitive salary aligned with UAE market standards.</li><li>Stable, professional, and process-driven work environment.</li><li>Exposure to diverse community assets and projects.</li><li>Clear growth path for candidates with a long-term vision and performance focus.</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai Silicon Oasis: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Facilities Manager: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Facilities Manager

Explore 4105+ Service delivery manager in Dubai this January. Find roles across top companies and apply now to boost your career.