project manager

sales manager

marketing manager

operations manager

customer success manager

service delivery manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Service Delivery Manager , you will lead dnata Cargo terminal Operations on shift to achieve a high level of service delivery while ensuring a safe, efficient and cost-effective operation. This role is based full-time in our Dubai office.
In this role, you will: 
<ul><li>Recommend improvements to Cargo Operations standards and procedures and ensure the implementation of these procedures and controls.
</li><li>Identify and manage problem areas within the operation, forward planning, deploying resources and information as required to meet service delivery targets, whilst ensuring that safety, security and costs are maintained at acceptable levels.
</li><li>Coordinate resources on a shift basis to ensure that the SLAs are delivered to customers in collaboration with the Supervisor on shift.
</li><li>Review and manage the performance of direct reports to ensure performance is measured against individual targets.
</li><li>Manage the development of the staff in line with their training needs analysis and career path and provides advice regarding career growth.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
</li><li>Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction, being a role model for the desired safety behaviours and leading with safety.
</li><li>Manage and maintain an overview of Cargo Operations and stakeholder activities providing co-ordination and leadership to achieve dnata and Cargo objectives.
</li><li>Implement robust service recovery measures to handle customer complaints and service recovery initiatives.
</li><li>Build and maintain relationships with internal and external stakeholders such as such as DOCC, Customs, DAC, Airside Services, Dispatch, Load Control, Group Safety &amp; Security, Airport Police, airline, agent customers.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Relevant Diploma or Degree in Air Cargo OR Cargo Ground Handling.
</li><li>5-8 years of experience in Air Cargo or other logistical Services in an operational position.
</li><li>UAE Driving license or Home Country Driving License.
</li><li>Valid license for operating equipment (Airport Driving Permit)
</li><li>Proficient knowledge of all or some of the following: Cargo Operations/Ramp Operations/ Passenger Services / Baggage Services / Operations Services
</li><li>Proficient knowledge of operational I.T systems (dacs+, camsys, DSSm, ALTARS)
</li><li>Advanced Safety Awareness Skills
</li>Proficient Supervisory Skills 
<li>
</li></ul> 
You&rsquo;ll have an edge if you have:
<ul><li>Strong operational and leadership experience in managing teams in a shift-based environment.
</li><li>Ability to use data for decision-making.
</li></ul>At dnata, part of Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. So if you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team! 
 
Recruitment Process and Timeline
dnata is part of Emirates Group, an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Service Delivery Manager

DXC Technology

<div>Job Description:
Key Responsibilities:
Service Delivery Management:<ul><li>
Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li><li>
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li><li>
Ensure adherence to ITIL and other relevant best practices in service management.</li></ul>
Client Relationship Management:<ul><li>
Serve as the primary point of contact for clients regarding ServiceNow services and support.</li><li>
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li><li>
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li></ul>
Project Management:<ul><li>
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li><li>
Develop and maintain project plans, schedules, and budgets.</li><li>
Ensure effective communication and coordination among project stakeholders.</li></ul>
Quality Assurance and Improvement:<ul><li>
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li><li>
Identify opportunities for service improvements and implement changes to enhance service delivery.</li><li>
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li></ul>
Team Leadership and Development:<ul><li>
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li><li>
Conduct regular performance reviews and provide constructive feedback.</li><li>
Foster a collaborative and high-performing team culture.</li></ul>
Service Monitoring and Reporting:<ul><li>
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li><li>
Prepare and present regular service performance reports to clients and senior management.</li><li>
Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li></ul>
Qualifications:
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master&rsquo;s degree is a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.</li><li>
Proven experience in managing ServiceNow implementations and ongoing support.</li></ul>
Certifications:<ul><li>
ITIL Foundation certification is required.</li><li>
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.</li></ul>
Skills:<ul><li>
Strong leadership and team management skills.</li><li>
Excellent client relationship management and communication skills.</li><li>
Proficiency in project management methodologies and tools.</li><li>
In-depth knowledge of ServiceNow platform, modules, and capabilities.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Competencies:<ul><li>
Strategic thinking and planning.</li><li>
Strong organizational and multitasking abilities.</li><li>
Attention to detail and commitment to quality.</li><li>
Ability to work effectively under pressure and meet tight deadlines.</li><li>
Collaborative and team-oriented mindset.</li></ul>
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Service Delivery Manager

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

Intertec Softwares

A leading IT services provider in Dubai is seeking a Technical Service Delivery Manager (Arabic-speaking) to oversee the delivery of IT Managed Services. The ideal candidate should have 18 years in IT with 7 years in senior service delivery roles, strong technical skills, and a proven ability to manage client relationships. Engagement includes managing service delivery, compliance, and governance, while handling escalations diplomatically. This full-time position offers competitive monthly compensation of AED 30,000 - 32,000.<img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDott5uBMFFcQ4XNb2yTSeBecs" width="0" height="0" />

Arabic-Speaking IT Infra Service Delivery Lead - Dubai

Boskalis

How you can make your markThe IT Delivery Manager provides on-the-ground leadership for our Abu Dhabi IT teams. This pivotal role ensures consistent delivery throughput, high-quality standards, and strong engagement with local and global stakeholders. You will act as deputy for Papendrecht-based team managers, working closely with IT Services, IT Data Services, IT Cyber Risk Management, IT Support, and local service/infra teams. The Abu Dhabi IT team currently consists of over 40 members and continues to grow.Your Responsibilities As An IT Delivery Manager AreLead and coach Abu Dhabi IT teams on behalf of the team manager responsible.Foster communities of practice (Applications, Data, Automation, QA/Testing, DevOps) to standardize ways of working.Manage dependencies across teams and with Papendrecht, track delivery predictability and value realization.Act as Business Relations Manager for Building 7 organization.Coordinate with external vendors and partners to ensure seamless service delivery.Act as local incident commander for major application/platform incidents.Handle day-to-day tasking and prioritization for Abu Dhabi teams on behalf of the team manager responsible.Your qualitiesYou can make your mark as IT Delivery Manager if you have:Education And ExperienceBachelor s degree in IT, Computer Science, Engineering, or equivalent experience.Minimum of 5+ years in IT delivery, with at least 2+ years leading cross-functional teams (applications, data, automation, software).Experience of working in an international, diverse organization.Domain knowledge in engineering, maritime, offshore, or EPC environments is advantageous.Skills And Key CompetenciesStrong leadership and coaching abilities, with a track record of developing high-performing teams.Excellent stakeholder management and communication skills across diverse business and technical groups.Solid understanding of IT delivery practices, DevOps, automation, and agile methodologies.Strong analytical and problem-solving skills with the ability to manage dependencies and priorities.Adaptability, resilience, and a proactive approach to challenges and opportunities.Capable of bringing teams and colleagues together, strong employee development focus and being the linking pin between our office in Abu Dhabi and HQ in the NetherlandsWe offerWhat You Can ExpectCareer opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.Warm welcome: We warmly welcome our new colleagues, so they feel at home as soon as possible. During your online onboarding program, we give you all the ins and outs of Boskalis!Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.Extra informationYour team: You will be part of the Abu Dhabi IT team and will also collaborate closely with Papendrecht-based IT Services, IT Data Services, IT Support, and IT Cyber Risk Management teams. Where you will work: You will work from our beautiful office in Abu Dhabi (Building 7).Full-time/ part-time job: The position of IT Delivery Manager is a full-time job.Working conditions: Onsite in Abu Dhabi with flexibility for cross-time-zone collaboration. Participation in after-hours change windows and major incident response as needed. Occasional travel to Papendrecht and regional sites.Procedure: Apply easily by completing the online application form. Interviews are held online or in the office. Once it is clear we re a good match, we ll make you an offer   and look forward to welcoming you to the company.About BoskalisWorking at Boskalis is about creating new horizons and sustainable solutions. In a world where population growth, an increase of global trade, demand for (new) energy and climate change are driving forces, we challenge you to make your mark in finding innovative and relevant solutions for complex infrastructural and marine projects.Within a vibrant company culture, you will be working as part of a diverse, international team of experts. We offer you the opportunity to realize your full personal potential and expand your professional career by creating new horizons. Together!

IT Delivery Manager

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through our global hub in Dubai, and in constantly innovating to ensure our customers 'Fly Better&rsquo;.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as an Agile Delivery Manager, IT Program (Offer, Order, and Distribution).
As the Agile Delivery Manager - IT Program , you will be responsible for planning, leading, organising, and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high-visibility initiatives using agile/hybrid(for Package Acquisition) methods in a fast-paced environment that may involve multiple business units.
Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.
In this role you will:
<ul><li>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, processes, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
</li><li>Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
</li><li>Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done, practicing servant leadership, and encourage discussion, decision making,g and conflict resolution.
</li><li>Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team-level backlogs.
</li><li>Drive Quality and ensure the Definition of Done (DOD) is being followed; ensure each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace, adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g., ScrumDesk, JIRA, etc.).
</li><li>Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross-functional team skills to improve product backlog throughput, and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
</li><li>Supports the Technical Product Manager in managing business expectations and transparency in both the product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance, and continuous improvements.
</li><li>Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements, etc., and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
</li><li>Assist with the cost estimation/sizing exercise for both near-term and future initiatives, and assist with preparing the total cost of ownership with the product team, maintain the actuals within the allocated budget, and ensure that forecasting for all the demands is accurately done for the FY.
</li><li>Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>A Degree or Honours (12+3) or equivalent in Computer Engineering, or Software Engineering.
</li><li>8+ years of experience within Information Technology..
</li><li>Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
</li><li>Experience in agile delivery within the context of a large technology change programme.
</li><li>Certified SAFe and PMI ACP (additional certifications such as PMI, PRINCE2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
</li><li>Well-versed in the use of tools of software delivery, e.g., ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence, etc.
</li><li>Good architectural knowledge of large-scale systems.
</li><li>Ability to effectively communicate specialist information in an understandable format to all stakeholders.
</li><li>Excellent communication skills, focusing on core Scrum values of openness, honesty, and respect.
</li><li>Hands-on leader with strong people skills.
</li></ul>Leadership Role: Yes
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance, and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Agile Delivery Manager

Job Description:The Service Manager has a daily operations responsibility to run and manage the processes execution (i.e. Incident, Change, Problem Management and Capacity Management).Ensure delivery teams are aware of all the processes, procedures and available documentation.Participate to internal delivery reviews and meetings, drives delivery toward excellence and proactivity.CommunicationInterfacing with the client IT Leadership and VIP community members.Interfacing with Customer counterparts (Process owners, Service Management Function).Communicate service status and issues to Client IT Leadership.Incident ManagementManage the incident lifecycle, including detection, logging, classification, prioritization, investigation, resolution, and closure of incidents.o Coordinate with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.o Escalate incidents as necessary according to established escalation processes.o Communicate incident status, impact, and resolution progress to stakeholders, including users and management.o Conduct post-incident reviews to identify root causes and ensure continuous improvement in incident management processes.o Maintain and update the incident management process documentation and ensure compliance with ITIL or other relevant frameworks.o Develop and deliver training on incident management processes and tools to IT staff.o Collaborate with Problem and Change Managers to ensure seamless coordination between incident, problem, and change management processes.Skills &amp; Requirementso Expertise in incident management and coordination.o Strong analytical and problem-solving skills.o Excellent communication and interpersonal skills.o Ability to work under pressure and manage high-stress situations.o Strong organizational and multitasking skills.

On-site - Incident Manager

Explore 7581+ Service delivery manager in Dubai this October. Find roles across top companies and apply now to boost your career.

7581 service delivery manager jobs IN Dubai

Service Delivery Manager

ServiceNow Service Delivery Manager

ServiceNow Service Delivery Manager

Arabic-Speaking IT Infra Service Delivery Lead - Dubai

IT Delivery Manager

Agile Delivery Manager

On-site - Incident Manager