business development manager Jobs in Dubai

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service delivery manager

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. 
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
JOB SUMMARY
CNS is seeking a results-driven and experienced Senior Project Manager to lead the delivery of a large-scale Digital Experience Managed Services engagement with a major UAE government entity. The initiative involves improving accessibility, usability, and satisfaction across over 30 systems and 160+ services, aligning with government digital transformation goals, service excellence KPIs, and accessibility standards (WCAG 2.1 AA).
As the project lead, you will manage a multidisciplinary team of UX/UI consultants, analysts, developers, and customer success specialists. You will ensure delivery excellence, stakeholder satisfaction, and SLA compliance across the entire program lifecycle. 
DUTIES &amp; RESPONSIBILITIES<ul><li>Project Leadership &amp; Delivery</li><li>Lead the full lifecycle of the digital managed services engagement from planning to execution.</li><li>Oversee the implementation of user-centric improvements across web portals, mobile apps, and omnichannel digital touchpoints.</li><li>Drive compliance with project timelines, resource plans, and financial targets.</li><li>Team &amp; Stakeholder Management</li><li>Directly manage cross-functional teams to ensure coordination across UX, accessibility, analysis, and reporting functions.</li><li>Serve as the central point of contact between CNS and government stakeholders.</li><li>Facilitate team stand-ups, status reviews, steering committee sessions, and progress walkthroughs.</li><li>UX, Accessibility &amp; Quality Oversight</li><li>Ensure 100% compliance with WCAG 2.1 AA across all digital services and platforms.</li><li>Oversee the delivery of:</li><li>Accessibility audits &amp; remediation reports</li><li>Usability reviews &amp; content evaluations</li><li>UX/UI standards &amp; unified design strategies</li><li>Mystery shopper analysis &amp; customer voice feedback reports</li><li>KPI dashboards and award readiness documentation</li><li>Ensure deliverables align with government-mandated service excellence frameworks.</li><li>SLA &amp; KPI Management</li><li>Define, monitor, and report on project SLAs and key performance indicators.</li><li>Lead KPI improvement initiatives and data-driven optimization based on inputs from the Happiness Meter, CRM, and feedback channels.</li><li>Risk, Compliance &amp; Documentation</li><li>Identify project risks early, define mitigation plans, and drive proactive issue resolution.</li><li>Maintain all project documentation, version control, and compliance with change control procedures.</li><li>Ensure adherence to:</li><li>Government cybersecurity standards (e.g., DESC, ISO 27001)</li><li>NDA and third-party access protocols</li><li>Audit readiness and internal review requirements</li></ul> 
Qualifications 
Education<ul><li>Bachelor&rsquo;s degree in computer science, IT, Engineering, or Business Management</li><li>PMP&reg; Certification</li></ul>
&bull; Agile or Scrum Certification &bull; 
Experience
&bull; Minimum 8 years of professional project management experience. &bull; 5+ years in government digital transformation, service design, or UX-related project leadership<ul><li>Proven experience managing vendor-client delivery models within the UAE or GCC region</li></ul> 
Additional Information<div></div> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Project Manager - Digital Experience

Emirates Flight Catering

<div>
 
 To manage day-to-day shift operations across all functions and ensure the timely and efficient delivery of airline catering services following SLAs, Planned Time of Service (PTS), and other key performance indicators.
 
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Ensure full compliance with relevant operational standards, regulatory requirements, and safety protocols. Review incidents, escalate appropriately, and implement corrective actions to mitigate risk.
 </li>
 <li>
 Oversee all operational functions during the shift to achieve optimal service delivery. Support management in meeting key performance indicators (KPIs), including on-time delivery and service quality.
 </li>
 <li>
 Collaborate with internal departments and external stakeholders to meet service delivery expectations. Escalate critical issues with actionable recommendations.
 </li>
 <li>
 Coordinate across departments to maintain operational resilience. Manage and escalate disruptions, activating business continuity plans when required.
 </li>
 <li>
 Support and implement Lean initiatives to improve operational processes. Oversee shift activities to ensure timely and safe execution of handovers and service schedules.
 </li>
 <li>
 Execute approved operational procedures and provide ongoing guidance to Assistant Operations Managers to ensure consistent and efficient execution.
 </li>
 <li>
 Monitor and manage team performance, identifying and supporting high-potential talent and addressing underperformance effectively. Resolve conflicts pragmatically to maintain productivity.
 </li>
 <li>
 Provide coaching and mentoring to direct and indirect reports. Promote a culture of continuous learning and self-development aligned with organisational goals.
 </li>
 <li>
 Assess manpower requirements in coordination with Senior Operations Managers. Provide input into workforce planning and recruitment processes as needed.
 </li>
 <li>
 Lead shift operations across all functions to ensure timely delivery of services in compliance with SLAs, PTS, and other key metrics.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role operates within established operational frameworks and standard procedures. The jobholder is expected to stay informed of external and internal factors that may affect operational practices and proactively adapt to evolving challenges.
 
 
 
 
 
 
 Minimum Education, Experience &amp; Skills
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent qualification (required)
 </li>
 <li>
 Lean Six Sigma certification (preferred)
 </li>
 </ul>
 
 
 Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Minimum 7 years of experience in managing large-scale operational activities, preferably within logistics, airline catering, or airside operations
 </li>
 <li>
 Proven experience in leading service improvement and operational efficiency initiatives
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong communication skills across all levels of the organisation
 </li>
 <li>
 Results-oriented with strong problem-solving capabilities
 </li>
 <li>
 Ability to build effective working relationships with internal and external stakeholders
 </li>
 <li>
 Confident in challenging processes and driving innovation
 </li>
 <li>
 Proven analytical skills and ability to interpret quantitative and qualitative data
 </li>
 </ul>
 
 
</div>

Operations Manager

Netcracker Technology

<div><div><div>DUBAI, UNITED ARAB EMIRATES
</div></div><div><div><div>If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.
 
 
What&rsquo;s in it for you? 
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren&rsquo;t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

Position Summary:

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.

Principal Duties and Responsibilities:
<ul>
<li>Manage and grow Netcracker&rsquo;s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
Leadership
<ul><li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
Experience and Requirements:
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
 Education:
<ul>
<li>Bachelor&rsquo;s degree in related field</li>
</ul>
Who is Netcracker Technology? 
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and
<div>
For more information, please visit www.Netcracker.com/careers</div></div></div></div></div>

Program Director

DP World

<div>KEY RESPONSIBILITY
<ul><li>Manage the delivery of IT services (infrastructure, applications, user support) to ensure business continuity.
</li><li>Monitor service performance against SLAs, identifying gaps and ensuring corrective actions.
</li><li>Collaborate with IT Planning and business stakeholders to align services with evolving business needs.
</li><li>Lead ITIL-based service management practices including Incident, Problem, Change, and Release Management.
</li><li>Ensure timely resolution of escalated issues and implement proactive measures for risk reduction.
</li><li>Oversee contracts and relationships with external vendors and service providers.
</li><li>Contribute to the IT strategy by proposing enhancements in service delivery models and tools.
</li><li>Drive adoption of automation and self-service initiatives for operational efficiency.
</li>Manage the IT Service Desk and ensure high customer satisfaction through responsive support. 
<li>
</li></ul>TECHNICAL COMPETENCIES
<ul><li>Strong expertise in IT Service Management (ITSM) frameworks &ndash; preferably ITIL certified.
</li><li>Proven ability to manage large-scale IT operations and support environments.
</li><li>Proficient in tools such as ServiceNow or equivalent ITSM platforms.
</li>Strong understanding of infrastructure, cloud, and enterprise application environments. 
<li>
</li></ul>QUALIFICATIONS, EXPERIENCE AND SKILLS
Essential Qualification: Bachelor&rsquo;s in Computer Science, Information Technology, or related field
Desirable Qualification: ITIL Certification, PMP or equivalent service management credentials
Experience: Minimum 8&ndash;10 years in IT service management with at least 3 years in a managerial role 
#LI-JS4</div>

IT MANAGER - SERVICES

Emirates Islamic

<div>About Emirates NBD
 
 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
 
 
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
 
 
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
About the Unit
ENBD Services TBO Client Care team handles Complaints, Queries, Requests raised through CRM, Emails and incoming calls from the Clients, RMs and Branches of the bank. Team also supports Business Stakeholders in managing outbound calling campaigns which could be proactive in nature or to promote any kind of Marketing initiatives.
Scope of activities include areas related to businessONLINE platform, Digital Onboarding, Trade Finance, Payments, Account Services and Cheques for both ENBD &amp; EI segments.
About the role
<ul><li>Oversee end-to-end Service processes for all in scope areas and ensure they are running smoothly and are following external and internal policies and procedures.
</li><li>Manage high quality delivery as per the defined and agreed SLAs.
</li><li>Help drive overall Service-Related Metrics by giving transparency to the stakeholders on complaints analytics.
</li><li>Manage key stakeholders within the Group.
</li><li>Live by and promote Services values across the organization.
</li><li>Drive Innovation and Critical Thinking within the team for continuous improvement.
</li></ul>What You'll Do:
Service Strategy
<ul><li>Create Strategy Plan Start of the year
</li><li>Run it pass the stakeholders and leadership
</li><li>Run it pass through the Teams in the town halls
</li></ul>Stakeholder management
<ul><li>Create strategy signoff by Key Stakeholders
</li><li>Regular monthly meets with the Stakeholders
</li><li>Update the stakeholders on Service Strategy status
</li><li>Regular Updates to the teams on the strategy status
</li><li>Prepare Service-Related slides including Analytics
</li></ul>Achievement of performance KPIs of net flows
<ul><li>Manage the performance of the agents/AMs by setting performance objectives, reviewing employee&rsquo;s performance against set objective periodically. Rewarding employees for successful achievement of goals. Responsible for leave management.
</li><li>Identify team&rsquo; knowledge and skill gaps and work with the learning and development team to develop their capabilities.
</li><li>Provide coaching, feedback and assistance to the team
</li><li>Manage the team&rsquo;s activities to ensure overall performance.
</li><li>Identify proactively opportunities to improve the team&rsquo;s performance and create action plans that drive results.
</li><li>Contribute to the implementation and administration of the process and procedures.
</li></ul>Service delivery
<ul><li>Maintain relations with the stakeholders and update progress on agreed SLAs periodically.
</li><li>Drive process improvement initiatives and projects
</li><li>Identify potential attrite through early warning signal and adopt retention measures to retain key talent
</li></ul>Customer satisfaction
<ul><li>Ensure ENBD&rsquo;s Operating Model is applied in the team&rsquo;s daily activity.
</li><li>Ensure employees concerns are addressed, and E-Sat targets are met.
</li><li>Analyze complaints&rsquo; root causes and trends and provide insight and recommendations for improvement.
</li><li>Work cross-functionally to identify obstacles to quality and streamline processes wherever possible.
</li></ul>Quality adherence
<ul><li>Ensure high quality team performance
</li><li>Ensure high quality services are provided and are in line with company and the client&rsquo;s policies, processes and procedures.
</li><li>Ensure proper quality control measures are in place and adhered to at all times.
</li><li>Ensure end-to-end processes are running smoothly and within given timelines
</li><li>Comply to information security and data privacy policies
</li><li>Ensure internal metrics are met to achieve high level customer satisfaction.
</li></ul>What We Are Looking For:
Educational Background:
<ul><li>Minimum bachelor&rsquo;s degree in any field
</li></ul>Skills / Work Experience
<ul><li>Previous experience in leading a team in a banking process.
</li><li>Advanced problem-Solving skills
</li><li>Excellent Knowledge of MIS systems
</li><li>Excellent Knowledge of MS Office
</li></ul>Competencies
1. Customer-Centric Competencies
&bull; Client Relationship Management: Ability to build and maintain strong relationships with retail and business banking clients.
&bull; Customer Experience Orientation: Focus on delivering consistent, high-quality service across all touchpoints.
&bull; Problem Solving: Quickly and effectively resolve client complaints or escalations.
2. Communication &amp; Interpersonal Skills
&bull; Effective Communication: Clear, concise verbal and written communication with both customers and internal teams.
&bull; Empathy &amp; Emotional Intelligence: Understand and manage client emotions to create a personalized service experience.
&bull; Negotiation &amp; Conflict Resolution: Manage difficult conversations and align outcomes with client expectations.
3. Operational &amp; Technical Skills
&bull; Banking Product Knowledge: Strong understanding of retail, SME, or corporate banking products and services.
&bull; CRM &amp; Digital Tools Proficiency: Hands-on experience with customer service tools, CRMs, or omnichannel platforms.
&bull; Process &amp; Policy Adherence: Ensure compliance with internal policies and regulatory guidelines.
4. Leadership &amp; Team Management (if in a leadership role)
&bull; Team Coaching &amp; Development: Train, mentor, and motivate customer service representatives.
&bull; Performance Management: Monitor KPIs, SLAs, and drive improvements in client servicing metrics.
&bull; Cross-functional Collaboration: Work with product, operations, and compliance teams to solve systemic issues.
5. Analytical &amp; Strategic Thinking
&bull; Client Feedback Analysis: Interpret data from surveys, complaints, and feedback tools to improve service.
&bull; Root Cause Analysis: Identify patterns in service failures and implement corrective measures.
&bull; Continuous Improvement Mindset: Proactively recommend enhancements to service delivery.
What We Offer You
 <ul><li>Competitive salary package.
 </li><li>Strong emphasis on work-life balance and employee wellbeing.
 </li><li>Access to world-class Learning &amp; Development platforms for career growth.
 </li><li>Generous annual leave and comprehensive Private Healthcare coverage.
 </li><li>Preferential banking facilities for employees.
</li></ul>Why Join Us
 
 
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.</div>

Client Care Manager

Emirates NBD

serveU Facilities management

<ul><li>Supervisors subordinate personnel, assisting operation department in manpower planning for the site, determining workload, delegating assignments, monitoring and evaluating performance.</li><li>Make a decision or solve a problem by using logic to identify key facts, explore alternatives and propose quality solutions.</li><li>Coordinate with internal &amp; external resources including department, vendors, subcontractor, and client etc as required to meet the assigned jobs operational needs.</li><li>Schedule daily workload ensuring the work is prioritized and that work is completed expediently and professionally.</li><li>Coordinator is responsible monitoring and updating the Certificate which is required to comply the legal requirement</li><li>Prepare the planned preventive maintenance program for assigned area</li><li>Prepare Quotations/contract proposals &amp; cost sheets based on client&rsquo;s requirements, within the limited constraints.</li><li>Submitting the collected cheques to accounts department precisely through the Service Delivery Manager.</li><li>Co-ordinate activities regarding Material Requirements for maintenance operation.</li><li>Preparation and completion of reports on a periodic basis</li><li>Always available for emergency response out of hours</li><li>Assist in the development of best practice initiatives being mindful of commercial objectives.</li><li>Assist in completion of annual performance appraisals of site staff</li><li>Assist the immediate manager in all kind of works</li><li>Update the service delivery manager and facilities engineer on all matters on a daily basis</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per month

MEP Coordinator

Explore 3326+ Service delivery manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3326 service delivery manager jobs IN Dubai

Project Manager - Digital Experience

Operations Manager

Program Director

IT MANAGER - SERVICES

Client Care Manager

Client Care Manager

MEP Coordinator