marketing manager

project manager

sales manager

production manager

maintenance supervisor

service delivery manager

VaporVM

<div>
 
 
 Job Title: Service Delivery Manager &ndash; Shared Services
 
 
 
 
 Location: Lahore
 
 
 
 
 Job Type: Full-Time
 
 
 
 
 Experience: 10+ Years
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are looking for an experienced
 
 Service Delivery Manager &ndash; Shared Services
 
 to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate is a strategic leader with strong client engagement capabilities, an ITIL-driven mindset, and a deep understanding of enterprise IT ecosystems.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and drive
 
 IT service delivery
 
 ensuring operational excellence and compliance with SLAs and KPIs.
 </li>
 <li>
 Manage and coordinate
 
 shared and dedicated IT teams
 
 , including:
 </li>
 <li>
 Helpdesk Support
 </li>
 <li>
 Network and Cloud (Azure) Engineers
 </li>
 <li>
 Systems Engineers
 </li>
 <li>
 IT Security Engineers
 </li>
 <li>
 Implement and maintain
 
 ITIL-aligned processes
 
 :
 </li>
 <li>
 Incident Management
 </li>
 <li>
 Change Management
 </li>
 <li>
 Problem Management
 </li>
 <li>
 Knowledge Management
 </li>
 <li>
 Maintain
 
 team rosters, shift schedules
 
 , and ensure timely escalations and resource availability.
 </li>
 <li>
 Lead
 
 recruitment, onboarding, training, and succession planning
 
 for shared resources.
 </li>
 <li>
 Develop and enforce
 
 Standard Operating Procedures (SOPs)
 
 for service consistency and risk mitigation.
 </li>
 <li>
 Act as the
 
 Single Point of Contact (SPOC)
 
 for clients, conducting service reviews and presenting reports on KPIs, SLAs, and dashboards.
 </li>
 <li>
 Collaborate with internal departments including
 
 HR, Finance, and Presales
 
 to drive delivery efficiency and cost-effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Experience
 
 : Minimum 7 years in IT Service Delivery or Operations Management, with 3+ years in a shared services or managed services environment.
 </li>
 <li>
 
 Technical Expertise
 
 : Proficient in IT infrastructure, Microsoft Azure, Helpdesk operations, and cybersecurity principles.
 </li>
 <li>
 
 Frameworks
 
 : Practical experience with
 
 ITIL best practices
 
 .
 </li>
 <li>
 
 Leadership
 
 : Proven success in managing cross-functional and remote teams.
 </li>
 <li>
 
 Communication
 
 : Exceptional client relationship, stakeholder management, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 
 Mandatory
 
 : ITIL v3 or v4 Certification
 </li>
 <li>
 
 Preferred
 
 : PMP, PRINCE2, or equivalent project management certification
 </li>
 </ul>
 
 
</div>

Service Delivery Manager

Truerpo

Job Summary:We are looking for an experienced Service Delivery Manager &ndash; Shared Services to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate is a strategic leader with strong client engagement capabilities, an ITIL-driven mindset, and a deep understanding of enterprise IT ecosystems.Key Responsibilities:<ul><li>Own and drive IT service delivery ensuring operational excellence and compliance with SLAs and KPIs.</li><li>Manage and coordinate shared and dedicated IT teams, including:</li><li>Helpdesk Support</li><li>Network and Cloud (Azure) Engineers</li><li>Systems Engineers</li><li>IT Security Engineers</li><li>Implement and maintain ITIL-aligned processes:</li><li>Incident Management</li><li>Change Management</li><li>Problem Management</li><li>Knowledge Management</li><li>Maintain team rosters, shift schedules, and ensure timely escalations and resource availability.</li><li>Lead recruitment, onboarding, training, and succession planning for shared resources.</li><li>Develop and enforce Standard Operating Procedures (SOPs) for service consistency and risk mitigation.</li><li>Act as the Single Point of Contact (SPOC) for clients, conducting service reviews and presenting reports on KPIs, SLAs, and dashboards.</li><li>Collaborate with internal departments including HR, Finance, and Presales to drive delivery efficiency and cost-effectiveness.</li></ul>Requirements:<ul><li>Experience: Minimum 7 years in IT Service Delivery or Operations Management, with 3+ years in a shared services or managed services environment.</li><li>Technical Expertise: Proficient in IT infrastructure, Microsoft Azure, Helpdesk operations, and cybersecurity principles.</li><li>Frameworks: Practical experience with ITIL best practices.</li><li>Leadership: Proven success in managing cross-functional and remote teams.</li><li>Communication: Exceptional client relationship, stakeholder management, and interpersonal skills.</li></ul>Certifications:<ul><li>Mandatory: ITIL v3 or v4 Certification</li><li>Preferred: PMP, PRINCE2, or equivalent project management certification</li></ul>Job Type: Full-timeWork Location: In person

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.Job Description As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments.</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: On the road

Success Delivery Manager

King Revolution Inc

The Operations Assistant Manager is responsible for overseeing all day-to-day activities across technical, routing, NOC, swaps, and commercial departments to ensure seamless VoIP service delivery. This role involves cross-functional leadership, performance monitoring, team development, issue resolution, and continuous process improvement. The Operations Assistant Manager drives strategic execution and ensures all operational KPIs, and SLAs are met with efficiency and precision.KEY RESPONSIBILITIES: Leadership and Team Oversight: &middot; Supervise and support department leads including Routing, NOC, Commercial, Swaps, Testing, and Training teams.&middot; Assign responsibilities, ensure role clarity, and maintain accountability across departments.&middot; Coach team leads and potential future leaders to prepare them for delegation and vertical growthPerformance Monitoring &amp; Reporting: &middot; Oversee daily operations and traffic performance.&middot; Monitor KPIs for Each role in Each Department.&middot; Review reports and dashboards regularly to identify trends and resolve bottlenecks.SWAP &amp; Routing Coordination: &middot; Coordinate with the Market Maker and Swaps Manager to ensure optimized route management and minimal loss.&middot; Manage commercial swap strategies to maximize profit and quality.Process Development &amp; Optimization: &middot; Design, implement, and improve SOPs for NOC (Voice), troubleshooting, Market maker and swaps workflows.&middot; Streamline interdepartmental processes and promote documentation practices.Vendor &amp; Customer Operations: &middot; Oversee provisioning, rate updates, and coordination with customers/vendors for technical, commercial requirements and billing (Offset/net off)&middot; Supervise resolution of escalated issues from clients or vendors.Training &amp; Development: &middot; Identify skill gaps and ensure regular training cycles through the Training Manager.&middot; Promote continuous learning and knowledge documentation across teams.Meeting &amp; Communication: &middot; Lead daily stand-ups, weekly strategy sessions, and department syncs.&middot; Represent Operations in cross-functional or executive meetings.Crisis Handling &amp; Escalation: &middot; Act as the point of escalation for technical outages, critical customer/vendor concerns, and interdepartmental conflicts.&middot; Ensure 24/7 service continuity by coordinating emergency responses.Strategic Planning &amp; Growth: &middot; Contribute to company-wide strategy from an operations standpoint.&middot; Propose automation, tools, and structural improvements to scale operations effectively.Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science (BSCS), Telecommunications Engineering, Information Technology (BSIT), or Software Engineering.</li><li>3&ndash;4 years of experience in VoIP operations, technical service delivery, or related fields.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs130,000.00 per monthWork Location: In person

Assistant Operations Manager

<div>BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow&trade; by Building a Smokeless World. 
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can&rsquo;t wait, let&rsquo;s shape it together!<div><div>
BAT GBS Pakistan has an exciting opportunity for a NPI Deployment Manager in Lahore</div></div><div></div><div> 
Your key responsibilities will include:</div> 
<ul><li>
Ensure On-Time and In-Full (OTIF) delivery of all basic and sophisticated projects with high proficiency, leading sophisticated projects independently with minimal direct supervision.</li><li>
Provide NPI updates and reports, ensuring team alignment on NPI readiness and daily direction setting.</li><li>
Lead end-to-end NPI deployment projects according to pre-determined important metrics.</li><li>
Develop, monitor, and lead comprehensive project plans with input from functional experts.</li><li>
Provide the Product Development Team (PDT) with clear project status visibility.</li><li>
Facilitate informed decision-making for Commercial Business Partners, including brands.</li><li>
Clearly communicate NPI-related project costs to budget holders, including tooling, trials/MQS, and warehouse management system (WMS) write-offs.</li><li>
Apply effective tools, such as Z2 planning, to drive WMS write-off reduction.</li><li>
Collaborate with stakeholders at all levels to develop aligned plans, resolve project issues, and secure vital support for project delivery with appropriate visibility.</li><li>
Establish, lead, and empower cross-functional teams to ensure successful project delivery and cultivate collaboration within and across teams, functions, and end-markets.</li><li>
Maintain effective working relationships with Commercial business partners and the NPI Community, including Product Development, Product Assurance, Packaging Development, SCIP, Quality, Factory, and Regional NPI.</li><li>
Ensure compliance with GBS frameworks and local data privacy, security, and internal control regulations for the markets served.</li><li>
Actively participate in continuous improvement activities, supporting the Process Owner and Delivery Excellence teams.</li></ul><div></div><div> 
What are we looking for?</div> 
<ul><li>
Comprehensive understanding of end-to-end processes for Product Lifecycle Management (PLM) and New Product Introduction (NPI).</li><li>
Minimum of 4 years of dynamic experience in the operational delivery of these services, ideally in end markets or a shared service center.</li><li>
Bachelor's degree in a related field or an equivalent combination of education and experience.</li><li>
Experience in Operations (manufacturing or supply chain) is an added advantage.</li><li>
Excellent communication, people management, and change management skills, with the ability to manage relationships professionally.</li><li>
Solid understanding of supply chain principles, core processes, and systems.</li><li>
Flexibility to adjust working style in a constantly changing business environment.</li><li>
Independent and proactive, with strong troubleshooting skills.</li><li>
Detail-oriented with a hands-on, can-do attitude.</li><li>
Disciplined in paperwork and records management to ensure auditable projects and deliver results under tight and stressful timelines.</li></ul><div></div><div> 
What we offer you? 
<ul><li>We offer a market leading annual performance bonus (subject to eligibility)</li><li>Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives</li><li>Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement &ndash; it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.</li><li>You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills</li><li>We prioritise continuous improvement within a transformative environment, preparing for ongoing changes</li></ul></div>
WHY JOIN BAT? 
We&rsquo;re one of the few companies named as a Global Top Employer by the Top Employers Institute &ndash; certified in offering excellent employee conditions. 
 
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals. 
 
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture). 
 
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here. 
 
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.</div>

NPI Deployment Manager

Syngenta

<div>Job Description 
Role purpos:<ul><li>
The Country IT &amp; Digital Technology Lead is responsible for the delivery of all PK Syngenta integrated end-to-end IT/Digital business application platforms and infrastructure services across country sites. This over arching role will cover following broad services:</li></ul>
IT Services<ul><li><ul><li>
Develop &amp; implement the IT Vision and Roadmap aligned with Syngenta&rsquo;s Regional &amp; Country-level strategic objectives</li><li>
IT Services and Delivery management</li><li>
Engage and align IT initiatives with commercial, Finance and Digital strategies / KPIs</li><li>
Ensure availability and uninterrupted functioning of IT systems, Services and infrastructure across all Syngenta Pakistan managed Sites</li><li>
Local Technology and Infrastructure management</li><li>
Network services, Service Desk &amp; Deskside support</li><li>
Oversee device inventory management, data security and business continuity in collaboration with regional teams</li><li>
Security Management</li><li>
IT Operations incl. NOC, Service continuity management</li><li>
Disaster recovery plan management</li></ul></li></ul>
Vendor &amp; SLA management<ul><li><ul><li>
Manage External vendors and service providers and ensure SLA performance monitoring</li><li>
IT contract management / SOW</li><li>
Maintain strong partnerships with Syngenta regional IT &amp; Digital support teams</li></ul></li></ul>
Digital Transformation and Business Application Platforms<ul><li><ul><li>
Lead the Digital Transformation Agenda of Syngenta Pakistan</li><li>
Provide the technical guidance and support on Syngenta&rsquo;s business applications.</li><li>
Implementing or Supporting Enterprise applications&rsquo; management i.e. (ERP, SAP, SAL (Salesforce/Workforce management), B2B Ordering (OMS), POS (B2C), MS 365 etc.)</li><li>
Lead the Application Development, Deployment, User Support and maintenance (Web/App/Enterprise) setups</li><li>
Service orchestrations and API integration projects (ERP &amp; external Apps)</li><li>
Functional expert to ring fence and details requirements (identification to detailing and translating as system requirements)</li><li>
Scoping and evaluation of RFIs/RFPs</li><li>
Ability to steer and guide PMO.</li><li>
Engage with senior country and regional stakeholders to sustain delivered platforms</li><li>
Must be good to take forward to changing management processes.</li></ul></li></ul> 

Qualifications 
<ul><li>
8 to 10+ years business/IT experience with 3-5 years in managerial positions.</li><li>
Holds university graduate or postgraduate and or management degree in science, computing, engineering or optionally commerce.</li><li>
Proven track record of driving and delivering IT/Digital services, business platform and change management initiatives</li><li>
Experience of leading multinational teams and working across countries and cultures to achieve solutions</li><li>
Experience of setting up and managing large country specific service delivery in a multinational organization</li><li>
A recognized and respected leader in the IS community and adept at managing senior (C level) stakeholders AND (for supplier mgmt.)</li><li>
A track record of managing teams leading very large partnerships with external suppliers in a multi supplier setup AND (for quality mgmt.)</li><li>
Experience of running Quality/Delivery &amp; IT teams to set up and improve internal and external processes impacting large organizations OR (Product Management e.g. Country, R&amp;D IT etc.)</li><li>
Experience in collaborating and partnering with regional, global forums to achieve solution</li><li>
A proven track-records of success in leading multi-cultural projects with pan-Syngenta impact and transitioning to well-accepted, scalable global products</li></ul></div>

IT & Digital Technology Lead

ICE Consulting

<div><h3 class="jobSectionHeader">Who We Are</h3>
ICE Consulting is a privately owned, leading Managed IT Services Provider (MSP) established in 1996. We specialize in delivering comprehensive IT support services, including Network &amp; Security, UNIX/Linux &amp; Windows Engineering, System &amp; Database Administration, Help Desk Support, VoIP Support, and complete IT infrastructure management.
Our clients&mdash;small to mid-sized enterprises&mdash;depend on us for secure, efficient, and scalable technology solutions.
We are seeking a hands-on, strategic, and people-focused Service Desk Manager to join our Asia Office in Lahore. This role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting&rsquo;s international clients.<h3 class="jobSectionHeader">
Job Summary</h3>
The Service Desk Manager will oversee IT support operations in a fast-paced Managed Service Provider (MSP) environment. The role includes managing a 24/7 Help Desk team, coordinating with onsite engineers in the U.S., ensuring SLA compliance, maintaining service quality, and improving operational efficiency through ITIL-aligned practices.
The ideal candidate is technically sound, process-oriented, and an excellent people manager with strong leadership and communication skills.
Requirements<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
1. Service Delivery Management</h3><ul>
<li>Manage end-to-end service delivery for assigned global clients, ensuring SLA compliance and customer satisfaction.
</li><li>Coordinate with onsite, systems, and network teams to deliver seamless client support.
</li><li>Serve as an escalation point for service-impacting incidents, ensuring timely resolution and transparent communication.
</li><li>Conduct periodic service reviews and present KPIs, performance metrics, and improvement initiatives.
</li><li>Collaborate with Project Managers to review and refine all client communications before release.
</li></ul><h3 class="jobSectionHeader">2. Team &amp; Resource Management</h3><ul>
<li>Lead and manage the Lahore-based Help Desk team, working closely with U.S.-based onsite engineers.
</li><li>Plan staffing schedules, allocate resources based on ticket volume, and ensure balanced workload distribution.
</li><li>Monitor ticket queues, shift coverage, and performance metrics to maintain high service standards.
</li><li>Provide coaching, mentoring, and training to develop team members&rsquo; technical and customer service skills.
</li></ul><h3 class="jobSectionHeader">3. Client Onboarding &amp; Offboarding</h3><ul>
<li>Oversee the full client onboarding lifecycle, including IT discovery, documentation, provisioning, and communication plans.
</li><li>Manage secure and efficient client offboarding processes with proper documentation and asset recovery.
</li><li>Partner with engineering and project teams to ensure seamless transitions and client satisfaction.
</li></ul><h3 class="jobSectionHeader">4. Compliance &amp; Audit Support</h3><ul>
<li>Assist clients with gathering documentation for audits and compliance requirements (SOC 2, HIPAA, HITRUST, FDA, etc.).
</li><li>Ensure internal processes and communication align with industry standards and regulatory expectations.
</li></ul><h3 class="jobSectionHeader">5. Quality Assurance &amp; Process Improvement</h3><ul>
<li>Conduct QA reviews of service tickets and client communications to ensure technical accuracy and service quality.
</li><li>Track performance metrics (KPIs, CSAT, SLA) to identify improvement areas.
</li><li>Enforce consistent use of templates, documentation standards, and internal knowledge base updates.
</li></ul><h3 class="jobSectionHeader">6. ITIL &amp; Governance</h3><ul>
<li>Apply ITIL best practices across incident, request, change, and problem management processes.
</li><li>Use ITSM platforms (e.g., ConnectWise) for service delivery, reporting, and governance.
</li></ul><h3 class="jobSectionHeader">Qualifications &amp; Requirements</h3><ul>
<li>Minimum 5 years of Tier II end-user support experience, with at least 3 years in a managerial or supervisory role.
</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
</li><li>Proven experience leading support teams in an MSP or IT services environment.
</li><li>Strong technical knowledge of Windows (7&ndash;11), macOS, mobile devices, and cloud platforms (O365, Gmail).
</li><li>Experience with Microsoft Intune, Google Workspace, VMware Workspace ONE, and JAMF for device management.
</li><li>Familiarity with MDM tools, endpoint security solutions, SSO/MFA platforms (Okta, OneLogin), and VoIP systems (RingCentral, Vonage).
</li><li>Excellent leadership, documentation, and communication skills for managing cross-functional global teams.</li></ul></div>

Service Desk Manager

Explore 1304+ Service delivery manager in Lahore this October. Find roles across top companies and apply now to boost your career.

1304 service delivery manager jobs IN Lahore

Service Delivery Manager

Service Delivery Manager

Success Delivery Manager

Assistant Operations Manager

NPI Deployment Manager

IT & Digital Technology Lead

Service Desk Manager