business development manager Jobs in Lahore

business development manager

marketing manager

project manager

sales manager

assistant manager sales

service delivery manager

Truerpo

Job Summary:We are looking for an experienced Service Delivery Manager &ndash; Shared Services to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate is a strategic leader with strong client engagement capabilities, an ITIL-driven mindset, and a deep understanding of enterprise IT ecosystems.Key Responsibilities:<ul><li>Own and drive IT service delivery ensuring operational excellence and compliance with SLAs and KPIs.</li><li>Manage and coordinate shared and dedicated IT teams, including:</li><li>Helpdesk Support</li><li>Network and Cloud (Azure) Engineers</li><li>Systems Engineers</li><li>IT Security Engineers</li><li>Implement and maintain ITIL-aligned processes:</li><li>Incident Management</li><li>Change Management</li><li>Problem Management</li><li>Knowledge Management</li><li>Maintain team rosters, shift schedules, and ensure timely escalations and resource availability.</li><li>Lead recruitment, onboarding, training, and succession planning for shared resources.</li><li>Develop and enforce Standard Operating Procedures (SOPs) for service consistency and risk mitigation.</li><li>Act as the Single Point of Contact (SPOC) for clients, conducting service reviews and presenting reports on KPIs, SLAs, and dashboards.</li><li>Collaborate with internal departments including HR, Finance, and Presales to drive delivery efficiency and cost-effectiveness.</li></ul>Requirements:<ul><li>Experience: Minimum 7 years in IT Service Delivery or Operations Management, with 3+ years in a shared services or managed services environment.</li><li>Technical Expertise: Proficient in IT infrastructure, Microsoft Azure, Helpdesk operations, and cybersecurity principles.</li><li>Frameworks: Practical experience with ITIL best practices.</li><li>Leadership: Proven success in managing cross-functional and remote teams.</li><li>Communication: Exceptional client relationship, stakeholder management, and interpersonal skills.</li></ul>Certifications:<ul><li>Mandatory: ITIL v3 or v4 Certification</li><li>Preferred: PMP, PRINCE2, or equivalent project management certification</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager

Novatore Solutions

Experience: 2 YearsJob Type: Full Time - OnsiteLocation: PCSIR Staff Society - College Road, Lahore1.	Client Management:<ul><li>Serve as the primary point of contact for clients regarding service delivery issues, requests, and escalations.</li><li>Conduct regular service reviews with team to ensure client needs are being met.</li></ul>2.	Stakeholder/ Team Management:<ul><li>Team Leadership and Task Delegation (Ability to take work from a team and get work done).</li><li>Management of Novatore&rsquo;s stakeholders. Develop a change management plan that aligns with stakeholders if necessary. Identify and evaluate the role of stakeholders.</li><li>Determine their communication and support requirements.</li><li>Situation handling. Analyze the situation and take necessary actions.</li><li>Identify areas for process improvement and implement best practices. Develop and document standard operating procedures (SOPs). Monitor key performance indicators (KPIs) and adjust operations as needed.</li><li>Managed Services Contracts, team structure, and operational processes. Handle process establishments, and integration with the existing processes.</li></ul>3.	Service Delivery Oversight:<ul><li>Oversee the delivery of services to clients, ensuring adherence to agreed-upon service levels and quality standards.</li><li>Supervise the daily activities of the technical team and manage end-to-end project delivery.</li><li>Identify areas for process improvement and implement changes to enhance service delivery efficiency and effectiveness.</li><li>Develop and maintain service delivery documentation, including procedures, guidelines, and best practices.</li></ul>4.	Issue Resolution:<ul><li>Address and resolve service delivery issues and client complaints in a timely and effective manner.</li><li>Implement corrective actions to prevent recurrence of issues.</li></ul>5.	Reporting and Analysis:<ul><li>Prepare and present regular reports on service delivery performance to senior management and clients.</li><li>Analyze service delivery data to identify trends and areas for improvement.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.Job Description As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments.</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Provident Fund</li><li>Annual Paid Leaves</li><li>Compensation Plans</li><li>Paid Certifications &amp; Training</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Child Education Program</li><li>Two Annual Trips</li><li>Stars Of the Month Rewards</li><li>Quarterly Meetups</li><li>Referral Bonuses</li><li>Birthday &amp; Eid Gifts</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: On the road

Success Delivery Manager

The Garden of Eve

We are looking for a Product Delivery Manager to oversee the execution, implementation, andsuccessful delivery of IT/software projects and services for our global clients. This role is delivery-driven&mdash;focused on project management, client coordination, cross-team leadership, and serviceexcellence.The Product Delivery Manager ensures that all client projects and IT solutions are delivered on time,within scope, and aligned with quality standards while maintaining strong relationships with clientsand internal teams.Responsibilities:Delivery &amp; Execution<ul><li>Manage end-to-end delivery of IT/software products and services.</li><li>Create and maintain project plans, timelines, milestones, and budgets.</li><li>Ensure products and services are delivered in line with SLA, scope, and quality</li></ul>expectations.<ul><li>Coordinate across teams (development, QA, design, support, marketing) to ensure smooth</li></ul>delivery.<ul><li>Manage release schedules, deployments, and post-delivery support.</li></ul>Client Management<ul><li>Act as the primary point of contact for client delivery updates.</li><li>Handle client communications, escalations, and expectation management.</li><li>Conduct regular status meetings with clients and stakeholders.</li><li>Ensure client satisfaction and retention through smooth product/service delivery.</li></ul>Process &amp; Performance Management<ul><li>Implement delivery frameworks (Agile/Scrum/Kanban) for project efficiency.</li><li>Monitor KPIs: on-time delivery, project success rate, client satisfaction scores, SLA</li></ul>compliance.Job Description<ul><li>Identify risks, bottlenecks, and proactively resolve delivery challenges.</li><li>Continuously optimize processes, tools, and methodologies for faster and better delivery.</li></ul>Team Leadership<ul><li>Supervise cross-functional delivery teams and allocate resources effectively.</li><li>Mentor and coach project teams to ensure productivity and accountability.</li><li>Foster a culture of ownership, collaboration, and excellence.</li></ul>Reporting &amp; Documentation<ul><li>Prepare and present delivery status reports for leadership.</li><li>Maintain project documentation, risk logs, and delivery records.</li><li>Track and analyze delivery metrics for continuous improvement.</li></ul>Position Requirements<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology,</li></ul>or related field.<ul><li>Experience: 5+ years of project or delivery management experience in IT/software</li></ul>services.<ul><li>PMP, Agile, or Scrum Master certifications are preferred.</li></ul>Required Skills:<ul><li>Proven experience in project/delivery management within IT/software industry.</li><li>Strong knowledge of Agile/Scrum methodologies and delivery frameworks.</li><li>Hands-on with project management tools (Jira, Trello, Asana, MS Project,</li></ul>Monday.com).<ul><li>Excellent client-facing and stakeholder management skills.</li><li>Strong problem-solving, risk management, and conflict resolution ability.</li><li>Ability to manage multiple concurrent projects under tight deadlines.</li></ul>Job DescriptionAbout 7 Kings Code7 Kings Code has a global presence with our head office in Coral Springs, Florida.We are US based IT Staffing &amp; Software solutions company. We provide excellent customized ITSolutions to fit start-up to enterprise level companies. We support our partners and clients globally inUSA, CANADA, EUROPE, INDIA, PAKISTAN &amp; MIDDLE EAST.Job Type: Full-timeWork Location: In person

Product Delivery Manager

TECHNOTECH SOLUTIONS

Job Opening: Social Media Manager (Night Shift) Work for a U.S.-Based Client Managing 30+ BrandsWe&rsquo;re hiring a Social Media Manager to join our Lahore-based team! This is a night shift, onsite role where you'll manage 30+ U.S. brand social media accounts from our Gulberg office using secure Virtual Desktop Infrastructure (VDIs).Shift Timing:Monday to Friday 6:00 PM &ndash; 3:00 AM (Pakistan Time) Location: Gulberg, Lahore (Onsite Only)What You&rsquo;ll Do:<ul><li>Follow exact instructions and execute social media tasks as directed.</li><li>Post and schedule content across platforms like TikTok Business, Facebook, and Instagram using Meta Ads Manager.</li><li>Ensure timely and accurate content delivery for all assigned brands.</li><li>Collaborate with the remote team and adapt to updates and changes.</li><li>Maintain consistency and brand integrity across multiple social accounts.</li></ul>Requirements:<ul><li>Experience managing social media accounts (2 years preferred).</li><li>Strong understanding of TikTok Business, Meta Ads Manager, or willingness to learn.</li><li>Good English comprehension and communication.</li><li>Fast learner, detail-oriented, and committed to quality.</li><li>Must be able to work night shifts onsite in Gulberg, Lahore.</li></ul>Salary:Up to PKR 110,000/month Pick &amp; drop service provided for females.How to Apply: Send your resume to hr@ippbx.com or WhatsApp us at 03180296612 with the subject: &quot;Application &ndash; Social Media Manager (Night Shift)&quot;Job Type: Full-timePay: Rs80,000.00 - Rs110,000.00 per monthWork Location: In person

Social Media Manager (Onsite – Night Shift)

MAERSK

<div>Opportunity
<div><div>Maersk Contract Logistics (MCL) business is looking for North Cluster Manager PKA responsible for leading and managing operations across multiple warehouse and cold storage facilities in Northern Pakistan. The North Cluster Manager will play a critical role in ensuring seamless execution of warehousing operations, maintaining high service levels, driving cost efficiency and ensuring customer satisfaction in line with Maersk&rsquo;s global standards. This role plays a critical leadership role in one of our most important growth regions, leading high performing teams across multiple facilities to ensure seamless execution of operations. The role will also be responsible for driving innovation in warehousing and cold chain operations, while being part of a global organization committed to excellence and continuous improvement.
Key Responsibilities:<ul><li>
Manage daily operations across multiple warehouse and cold storage sites in different cities within the North region</li><li>
Maintain accurate inventory levels and implement effective tracking and control systems</li><li>
Ensure high levels of customer satisfaction by meeting all aligned KPIs with optimized costing</li><li>
Identify and execute cost optimization initiatives and process improvements to drive operational efficiency</li><li>
Ensure strict adherence to health, safety, legal and compliance standards across all facilities</li><li>
Leverage technology to improve visibility, efficiency, and productivity</li><li>
Collaborate with internal teams and external partners to enhance service delivery and operational alignment</li><li>
Oversee financial planning, budgeting, and cost control across the cluster</li><li>
Monitor profitability of individual sites and contribute to strategic budgeting efforts</li><li>
Support onboarding of new customers and operationalizing new business as...</li></ul></div></div></div>

Cluster Operations Manager - North

ORBIN

Job Title: Customer Success &amp; Retention Manager (US Campaign)Job Description:We are seeking a dynamic and results-driven professional to join our team as a Customer Success &amp; Retention Manager (US Campaign). The ideal candidate will be responsible for managing client relationships, driving sales opportunities, and ensuring customer satisfaction across US campaigns. The role requires strong communication, sales acumen, and a solid understanding of SEO, Digital Marketing, and Web Development services.Key Responsibilities:<ul><li>Act as the primary point of contact for clients, ensuring timely support and query resolution.</li><li>Build and maintain strong, long-term client relationships to drive retention and satisfaction.</li><li>Identify new business opportunities, generate leads, and convert prospects into clients.</li><li>Collaborate with the sales and marketing team to drive growth across SEO, Digital Marketing, and Web Development projects.</li><li>Conduct client onboarding, manage expectations, and ensure successful delivery of services.</li><li>Develop account strategies to achieve client goals and align with company objectives.</li><li>Provide regular performance reports, feedback, and upsell opportunities to clients.</li><li>Support the team in achieving monthly and quarterly sales targets for US-based campaigns.</li></ul>Requirements:<ul><li>2+ years of experience in Customer Support, Customer Success, Business.Development, or Sales Development (US campaign preferred).</li><li>Strong understanding of SEO, Digital Marketing, and Web Development services.</li></ul>Skills:<ul><li>Excellent communication, negotiation, and relationship management skills.</li><li>Ability to handle client queries with professionalism and deliver high-quality service.</li><li>Proven track record of meeting sales targets and ensuring client satisfaction.</li><li>Self-motivated, proactive, and results-oriented with a problem-solving mindset.</li></ul>Education:<ul><li>intermediate or bachelors.</li><li>excellent English communication skills</li></ul>benefits:Salary + 6% CommissionTimings:<ul><li>07:00pm - 04:00am (Monday - Friday).</li></ul>Location: Al-Hafeez Shopping Mall, Gulberg, Lahore.Job Type: Full-timeExperience:<ul><li>customer service and retention manager: 2 years (Required)</li></ul>Work Location: In person

Customer Success & Retention Manager(Closer)

Explore 1332+ Service delivery manager in Lahore this September. Find roles across top companies and apply now to boost your career.

1332 service delivery manager jobs IN Lahore

Service Delivery Manager

Service Delivery Manager

Success Delivery Manager

Product Delivery Manager

Social Media Manager (Onsite – Night Shift)

Cluster Operations Manager - North

Customer Success & Retention Manager(Closer)