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software delivery manager

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customer services manager sea operations

service delivery manager

Sharp Brains

<div>
 
 As an IT SERVICES Project Manager of DATA CENTER at Sharp Brains Ltd, your primary responsibility is to support and coordinate IT projects that involve the placement of external IT professionals or project teams within client organizations. You will work closely with clients, staffing agencies, and IT professionals to ensure project goals are met efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Client Engagement:
 
 Act as the main point of contact for clients seeking IT staffing or
 
 Network and Data center solutions,
 
 understanding their IT Trouble shooting needs and objectives.
 
 
 
 Resource Allocation:
 
 Collaborate with staffing agencies or external talent providers to identify, select, and allocate IT professionals or project teams that match client requirements.
 
 
 
 Project Planning:
 
 Develop comprehensive project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.
 
 
 
 Resource Onboarding:
 
 Facilitate the onboarding process for external IT resources, ensuring they have the necessary access, equipment, and training to contribute effectively to the project.
 
 
 
 Client Communication:
 
 Maintain regular communication with clients to provide project updates, address concerns, and ensure alignment with project goals.
 
 
 
 Project Tracking:
 
 Monitor project progress, track milestones, and manage project risks and issues, proactively identifying and resolving potential roadblocks.
 
 
 
 Resource Management:
 
 Coordinate and manage the allocation, scheduling, and availability of IT professionals to meet project deadlines.
 
 
 
 Client Satisfaction:
 
 Gather feedback from clients to assess their satisfaction with the performance of external IT resources and project outcomes.
 
 
 
 Contract Management:
 
 Oversee the contractual agreements between the client, staffing agencies, and external IT professionals, ensuring compliance with terms and conditions.
 
 
 
 Change Management:
 
 Collaborate with internal teams to manage any organizational changes associated with the addition of external IT resources or project teams.
 
 
 
 Quality Assurance:
 
 Ensure that project deliverables meet quality standards and client expectations.
 
 
 
 Documentation:
 
 Maintain accurate records of project activities, resource allocation, and client interactions.
 
 
 
 Reporting:
 
 Prepare and deliver regular project status reports to clients and internal stakeholders.
 
 
 
 Performance Evaluation:
 
 Conduct performance reviews and assessments of external IT resources to ensure they meet client objectives and expectations.
 
 
 
 Continuous Improvement:
 
 Identify opportunities for process improvement, automation, and optimization of project coordination workflows.
 
 
 
 Skill Set Requirement:
 
 
 
 
 Education:
 
 A bachelor's degree in IT, project management, business, or a related field is often preferred.
 
 
 
 Experience:
 
 Several years of experience in project coordination, IT Hardware services project management, or staffing within the
 
 Networking and Data Center industry.
 
 
 
 
 Communication Skills:
 
 Excellent verbal and written communication skills to interact with clients, colleagues, external resources, and staffing agencies effectively.
 
 
 
 Project Management:
 
 Proficiency in project management methodologies and tools.
 
 
 
 Tech-Savvy:
 
 Familiarity with project management software, IT tools, and software development lifecycles.
 
 
 
 Client-Focused:
 
 Strong customer service orientation with a focus on client satisfaction.
 
 
 
 Adaptability:
 
 Willingness to adapt to changing client needs, technology environments, and industry trends.
 
 
 
 Time Management:
 
 Effective time management and organizational skills to meet project deadlines and support project goals.
 
</div>

Service Delivery Project Manager

Sharp Brains Limited

Sharp Brains, a global IT services and field support company, is hiring an experienced Service Delivery Manager / Project Manager to lead IT support operations, manage enterprise clients, and ensure world-class service delivery across multiple regions.You&rsquo;ll oversee daily IT service operations, engineer dispatch, SLA compliance, and project delivery &mdash; while driving operational excellence and customer satisfaction.Key Responsibilities<ul><li>Lead end-to-end delivery of managed IT and field services, ensuring SLA &amp; KPI targets.</li><li>Plan and manage IT infrastructure or support projects (network, servers, endpoints).</li><li>Supervise local and remote teams of engineers and vendors.</li><li>Track incidents, changes, and escalations using ServiceNow or similar ITSM tools.</li><li>Conduct service reviews, generate performance reports, and handle client communication.</li><li>Identify process improvement and service-growth opportunities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Engineering, or related field.</li><li>5+ years&rsquo; experience in IT service delivery or project management.</li><li>Hands-on with ServiceNow or similar ITSM platforms.</li><li>Proven leadership and client-facing communication skills.</li><li>Knowledge of ITIL processes (Incident, Change, Problem).</li><li>PMP, PRINCE2, or ITIL certification preferred.</li></ul>Why Join Sharp Brains<ul><li>Global exposure working with clients across the UK, EU, and Middle East.</li><li>Competitive salary, bonuses, and clear growth path.</li><li>Collaborative culture focused on results, ownership, and performance.</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthExperience:<ul><li>Project Managment : 5 years (Required)</li><li>Customer Support: 5 years (Required)</li></ul>Work Location: In person

Project Manager

Sharp Brains Ltd

Position: Senior Project ManagerLocation: Johar Town Phase -1 nearest Landmark Iqra Medical Center _ LahoreJob Type: Full Time, On-SitePackage: Market CompetitiveEducation: MBA, MS-IT, BSIT/BSCS (05 years Relevant Experience)IntroductionSharp Brains Limited is a UK-based global IT services provider founded in 2014, delivering comprehensive hardware, software, networking and business-solution systems to clients around the world. 24/7 global support network of over 300 certified engineers, enabling rapid response, streamlined integration of services, and consistent delivery under clear SLAs for efficient resolution and business continuity.We are seeking an experienced Senior Project Manager to lead and oversee international IT service delivery and resource management projects. The ideal candidate will have a proven track record in project planning, execution, stakeholder management, and cross-functional team leadership ensuring timely delivery, quality assurance, and client satisfaction.Key ResponsibilitiesLead and manage multiple service delivery and deployment projects simultaneously.Oversee end-to-end project lifecycle &mdash; from planning to execution and closure.Define project scope, timelines, milestones, and deliverables.Coordinate with internal teams, clients, and global engineers to ensure seamless execution.Monitor project progress, manage risks, and resolve issues proactively.Prepare and present weekly/monthly performance and delivery reports.Ensure compliance with SLA and NBD commitments.Optimize resource utilization and workflow efficiency across departments.Mentor junior project coordinators and service delivery staff.RequirementsBachelor&rsquo;s or Master&rsquo;s degree in Project Management, IT, or Business Administration.5+ years of experience in project or service delivery management (preferably in IT services or resource provider industry).Strong leadership, communication, and decision-making skills.Experience with global client handling and remote team coordination.Proficient in project management tools (Asana, Trello, Jira, or similar).PMP, PRINCE2, or Google Project Management certification (preferred).Strong analytical and reporting skills using Excel, Google Sheets, or dashboards.Preferred SkillsExperience managing SLA / NBD models and dispatch-based operations.Excellent client relationship management.Ability to manage pressure and ensure timely project completion.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Senior Project Manager

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.JdAs a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Key Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Require Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments,</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: In person

Success Delivery Manager

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.Job Description As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments.</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: On the road

Sublime Wireless Inc

Technical Account Manager &ndash; IT Services ProjectsAbout the roleWe are seeking a highly motivated and client-centric Technical Account Manager (TAM) to assess the technical delivery and ongoing relationship management for our IT services projects. As a TAM, you will act as a strategic advisor, project coordinator, and technical liaison between our clients and internal teams. This role ensures the successful execution of IT projects, addresses technical concerns, and promotes long-term customer satisfaction and retention.You will play a pivotal role in building client trust, managing project delivery, and proactively identifying opportunities to improve service quality and client outcomes.Responsibilities &amp; Tasks<ul><li>Serve as the primary technical point of contact for assigned clients</li><li>Manage end-to-end technical delivery of IT service projects (e.g., cloud migrations, managed services, network/security implementations)</li><li>Translate client needs into actionable project plans and manage execution</li><li>Coordinate with cross-functional teams (DevOps, Support, Security, PMs) to ensure smooth delivery</li><li>Monitor service level agreements (SLAs), ensure timely incident resolution, and manage escalations</li><li>Provide ongoing client updates, technical reports, and performance reviews</li><li>Conduct quarterly business reviews (QBRs) and strategic roadmap discussions with clients</li><li>Work closely with sales and pre-sales teams to support solutioning and upsell opportunities</li><li>Track client health metrics and take action to prevent churn</li></ul>Position Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience)</li><li>5+ years of experience in IT services or technical account management</li><li>Proven track record of managing multiple complex client relationships and projects</li><li>Strong understanding of IT infrastructure, cloud platforms, and cybersecurity concepts</li><li>Excellent project management and stakeholder communication skills</li><li>Client-facing experience with the ability to present technical content to non-technical stakeholders</li></ul>Required Skills<ul><li>Strategic thinking and consultative approach to client management</li><li>Strong troubleshooting and root cause analysis capabilities</li><li>Ability to prioritize and manage multiple tasks simultaneously</li><li>Detail-oriented, organized, and proactive</li><li>Exceptional written and verbal communication skills</li><li>Ability to work independently and collaboratively in a fast-paced environment</li></ul>Tools (Must have hands on working experience of required tools/software/application)<ul><li>Cloud: AWS, Azure, GCP</li><li>Monitoring &amp; Ticketing: Jira, ServiceNow, Zendesk, Datadog, New Relic</li><li>Security: CrowdStrike, SentinelOne, Fortinet, Okta</li><li>DevOps: Docker, Kubernetes, Terraform, Git</li><li>Communication &amp; Reporting: Slack, Zoom, Confluence, Power BI, Tableau</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Technical Account Manager – IT Services Projects

Faisal Movers Express

Job Title: Assistant Manager &ndash; Retail (Cargo &amp; Courier Division)Location: Lahore Zone Company: Faisal Movers Express Cargo, Courier &amp; LogisticsAbout the Role:Faisal Movers Express is looking for a passionate and performance-driven Assistant Manager &ndash; Retail to lead and grow retail sales across the Lahore Zone.The position involves training retail staff, boosting zonal sales, and developing potential corporate clients to strengthen our market presence in cargo and courier services.Key Responsibilities:<ul><li>Supervise and support all retail outlets within the Lahore Zone to ensure operational excellence.</li><li>Train and motivate retail staff to deliver outstanding customer service and meet sales targets.</li><li>Implement sales strategies to boost cargo and courier volumes across the zone.</li><li>Identify and engage potential corporate clients to develop long-term business relationships.</li><li>Conduct regular visits and performance reviews for continuous improvement.</li><li>Ensure compliance with company policies, branding, and service standards.</li><li>Coordinate with internal departments (Commercial, Operations, Accounts) for seamless service delivery.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>2&ndash;4 years of relevant experience in retail, logistics, or courier operations.</li><li>Proven track record of achieving sales growth and managing multiple locations.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Ability to develop new business opportunities and corporate partnerships.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Assistant Manager – Retail (Cargo & Courier Division)

Explore 1274+ Service delivery manager in Lahore this November. Find roles across top companies and apply now to boost your career.

1274 service delivery manager jobs IN Lahore

Service Delivery Project Manager

Project Manager

Senior Project Manager

Success Delivery Manager

Success Delivery Manager

Technical Account Manager – IT Services Projects

Assistant Manager – Retail (Cargo & Courier Division)