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success delivery manager

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.JdAs a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Key Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Require Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments,</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: In person

Success Delivery Manager

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.Job Description As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments.</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: On the road

Ezify SMC Private Limited

Job Description: We are looking for an experienced and proactive Client Success Manager to join our team at our DHA Phase 8, Lahore office. The ideal candidate will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and leading a team to deliver exceptional service and results.Key Responsibilities:<ul><li>Act as the primary point of contact for clients, managing communication and ensuring their needs are met effectively.</li><li>Develop a deep understanding of client goals and provide strategic recommendations to help them achieve success.</li><li>Lead, mentor, and manage a team to ensure smooth project execution and timely delivery.</li><li>Identify opportunities for growth within existing client accounts and support business development efforts.</li><li>Handle client escalations professionally and provide quick, effective resolutions.</li><li>Collaborate with internal departments to align client strategies and improve overall service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience as a Client Success Manager, Account Manager, or in a similar client-facing role.</li><li>Strong team management and leadership skills.</li><li>Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to multitask, prioritize, and handle clients with professionalism.</li><li>Experience in managing international clients will be a plus.</li></ul>Location: DHA Phase 8, Lahore Timings: Monday to Friday (6PM to 2:30 AM)Job Type: Full-timeWork Location: In person

Client Success Manager

MH Consultants

Customer Success Manager InternCompany: Sumato Solutions Location: Gulberg lll, Lahore (On-site) Job Type: Internship (Leading to a Permanent Position)About Us:Sumato Solutions is a trusted name in the IT industry, providing custom software solutions, web and mobile app development, UI/UX design, and digital transformation services. We work with a wide range of industries and help businesses streamline operations through smart, scalable, and tailored technology solutions.Position Overview:We are looking for a Customer Success Manager Intern who can effectively communicate with clients, understand their needs, and guide them toward the right software solutions. The ideal candidate should have an IT or Software Engineering background, along with strong communication skills and a passion for client success and relationship building.Key Responsibilities:<ul><li>Act as a primary point of contact for clients and internal teams, ensuring clear and smooth communication.</li><li>Reach out to prospective clients, share detailed information about our products and services, and assist them in understanding how Sumato Solutions can meet their business needs.</li><li>Understand clients&rsquo; business requirements and guide them in choosing the most suitable solutions according to their goals and industry needs.</li><li>Support clients throughout the onboarding, implementation, and post-deployment phases.</li><li>Coordinate with the technical team to ensure timely project execution and delivery.</li><li>Prepare and share progress reports, proposals, and follow-up communications with clients.</li><li>Maintain strong, long-term relationships with existing and potential clients.</li><li>Gather client feedback and communicate insights to improve products and service quality.</li><li>Identify upselling and cross-selling opportunities to enhance client value and satisfaction.</li><li>Contribute to internal documentation, presentations, and customer success reports.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</li><li>Strong written and verbal communication and presentation skills.</li><li>Basic understanding of custom software solutions, their workflows, and business impact.</li><li>Ability to explain technical concepts in a clear and professional way.</li><li>Proactive, organized, and detail-oriented with excellent interpersonal skills.</li><li>Passion for client engagement and learning about technology-driven business solutions.</li></ul>What We Offer:<ul><li>Practical, hands-on experience in client management, sales communication, and product knowledge.</li><li>Mentorship from industry professionals.</li><li>Internship completion certificate.</li><li>Opportunity to transition into a full-time Customer Success or Business role based on performance.</li><li>Supportive, collaborative, and growth-oriented work environment.</li></ul>How to Apply:If you&rsquo;re passionate about client relations, communication, and technology, we&rsquo;d love to have you on board! Send your resume and cover letter to hr@sumatosolutions.com with the subject line: &ldquo;Customer Success Manager Intern &ndash; Your Name&rdquo;Job Type: Full-timeWork Location: In person

Customer Success Manager Intern

CureMD

<div>
 
 Job Overview:
 
 
 
 The
 
 Associate Manager - Customer Success
 
 plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands-on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.
 </li>
 <li>
 Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.
 </li>
 <li>
 Schedule bi-weekly &ldquo;department performance&rdquo; sessions, ensuring every team member leads at least one session within 3 months.
 </li>
 <li>
 Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.
 </li>
 <li>
 Publish project status and risk dashboards every Wednesday by 4 p.m. EST.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Candidates should have a Bachelor&rsquo;s degree in Computer Science or Project Management foreign education is a plus.
 </li>
 <li>
 They should possess 3&ndash;4 years of experience in project management or team leadership, with strong multitasking, delegation, technical familiarity.
 </li>
 <li>
 Excellent communication and interpersonal skills, negotiation, and stakeholder management abilities.
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 
 💰 Financial:
 
 
 
 <ul>
 <li>
 Competitive salary and bi-annual bonus.
 </li>
 <li>
 Fast track and uncapped career growth for high performers.
 </li>
 <li>
 Company-sponsored vehicle financing (car and bike).
 </li>
 <li>
 Interest-free loans.
 </li>
 <li>
 Provident Fund: CureMD matches up to 8% of your base salary.
 </li>
 <li>
 Fuel Card.
 </li>
 <li>
 Cellular Allowance.
 
 
 </li>
 </ul>
 
 🏥 Health and Wellness:
 
 
 
 <ul>
 <li>
 In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
 </li>
 <li>
 Hospital treatment monitoring by company doctors.
 </li>
 <li>
 Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
 </li>
 <li>
 Exclusive health benefits and discounts at top class clinics and labs.
 
 
 </li>
 </ul>
 
 🤝🏻 Supportive Workplace:
 
 
 
 <ul>
 <li>
 Pick-up and drop-off services for female employees.
 </li>
 <li>
 In-house daycare facility.
 </li>
 <li>
 In-house gym and recreational area to unwind.
 
 
 </li>
 </ul>
 
 📚 Continued Learning:
 
 
 
 <ul>
 <li>
 Company-sponsored trainings, workshops, development programs and retreats.
 </li>
 <li>
 Paid specialized trainings/certifications.
 
 
 </li>
 </ul>
 
 The Difference You&rsquo;ll Make:
 
 
 
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 
 Together, let&rsquo;s save lives.
 
</div>

Associate Manager - Customer Success

Full Circle Agency

<div>
 
 Job Location: On-site
 
 
 
 
 Job Title: Amazon Brand Associate
 
 
 
 
 Job Level: ASSOCIATE
 
 
 
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 22 Annual Paid Leaves
 </li>
 <li>
 Year-End Bonus: Receive an annual bonus equal to one month's salary after completing one year.
 </li>
 <li>
 Performance-Based Bonuses: Additional rewards based on individual and campaign success.
 </li>
 <li>
 Observed National Holidays: All national holidays in Pakistan, including Eid and Muharram, are observed.
 </li>
 <li>
 Company-Sponsored Excursions: Enjoy team trips and outings organized by Full Circle.
 </li>
 <li>
 Annual Increments: Regular reviews to reward performance and growth.
 </li>
 <li>
 Work with Top-Tier Brands: Gain valuable experience managing campaigns for leading 7-8 figure US brands.
 
 
 
 </li>
 </ul>
 
 Requirements/Qualifications
 
 
 
 <ul>
 <li>
 Must have at least 1 year of experience in the e-commerce industry, preferably as an Associate Account Manager, Associate Category Manager
 </li>
 <li>
 Manager, Associate Brand Manager, or a similar role.
 </li>
 <li>
 Experience in market research, product launching, and account management is highly desirable.
 </li>
 <li>
 Excellent command of the English language is required.
 </li>
 <li>
 In-depth knowledge of Amazon is required.
 </li>
 <li>
 Knowledge of MS Excel for Inventory Management.
 
 
 
 </li>
 </ul>
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Mainly responsible for assisting the Brand Manager in carrying out tasks, such as:
 </li>
 <li>
 Managing the product catalog of clients on Amazon. This covers sales performance, advertising &amp; marketing, keyword indexation, stock level, ratings &amp; reviews, conversion rate, margins, and others.
 </li>
 <li>
 Drive revenue growth of the assigned client accounts (existing products &amp; identify opportunities for new products to launch)
 </li>
 <li>
 Assess market competition by comparing the client's products against competitors
 </li>
 <li>
 Identify new product opportunities and successfully execute the launch on Amazon
 </li>
 <li>
 Analyze market and customer trends within Amazon
 </li>
 <li>
 Work with various service and support units to ensure you are driving the account's revenue growth.
 </li>
 <li>
 Analyze various account reports and create actionable plans to ensure the success of the accounts managed
 </li>
 <li>
 Assist with weekly, monthly, and quarterly reports to the team, Management, and clients, showing account success.
 </li>
 <li>
 Manage client communications
 </li>
 <li>
 Others, as assigned
 
 
 
 </li>
 </ul>
 
 Mandatory Requirements:
 
 
 
 <ul>
 <li>
 This is an office-based position in Lahore, where remote work is unavailable.
 </li>
 <li>
 Candidates must have their own laptop/machine for this role.
 </li>
 <li>
 Job timings are from 6 PM to 2 AM (Pakistani Time).
 
 </li>
 </ul>
</div>

Amazon Brand Associate

British Council

<div>
 We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
 
 
 Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
 
 
 
 We connect. We inspire.
 
 
 
 
 Pay Band: 4 / Grade H
 
 
 
 
 Location: Lahore, Pakistan
 
 
 
 
 Department : Country/Cluster
 
 
 
 
 Contract Type: Indefinite Local Contract
 
 
 
 
 Closing Date: Tuesday 04 November 2025 - 20:59 Pakistan Time (GMT +5)
 
 
 
 
 Role Purpose
 
 
 
 The purpose of this role is to manage relationships with B2B accounts, including businesses, schools, universities, and governmental organizations, with a strong
 
 emphasis on sales and key account management
 
 to drive customer success. This includes collaborating with Delivery and Sales teams to enhance the customer experience with our products or solutions, ensuring that clients achieve their goals effectively.
 
 
 
 Main Accountabilities But Not Limited To The Following
 
 
 
 Service and product delivery support
 
 
 Registers and onboards new B2B clients/ customers, including adding them to the appropriate British Council systems (internal and customer-facing), to ensure smooth implementation of the product or solution.
 
 
 Trains key stakeholders in the partner organisations how to use products, systems and other resources to maximise the value and impact they get from working with us.
 
 
 Works with business delivery teams and Operations to set and review the quality of delivery.
 
 
 Works across teams to manage enquiries and resolve problems and service requests from existing accounts.
 
 
 Liaises with business delivery teams and Operations to manage any changes and amendments to service delivery.
 
 
 Manages inbound service requests (cases) and works with Sales, Operations and Delivery teams to resolve these within an agreed timeframe.
 
 
 Informs Sales, Delivery and Operations teams of concerns flagged by clients to help make improvements in customer experience.
 
 
 Responds to and manages customer support cases in CRM.
 
 
 Analysis and reporting
 
 
 Provides reports and data to B2B customers that help them track delivery, engagement, achievement, outcomes and other key metrics for success.
 
 
 Captures and manages client data in CRM and other business systems to help build insight around our corporate audience and the sales and marketing effectiveness of our corporate business and so help support account management, retention and growth.
 
 
 Runs feedback/ Monitoring and Evaluation (M&amp;E) system and collates results for presentation to client and sales colleagues.
 
 
 Manages service delivery and data using British Council systems.
 
 
 Works closely with Sales &amp; Account Manager to provide accurate and timely data to the client as well as building opportunities for repeat and new business.
 
 
 Contributes to reporting on, onboarding, delivery service and account management activity.
 
 
 Reviews data sources with colleagues to identify opportunities to improve performance.
 
 
 Business development support
 
 
 Conducts research, using a range of information channels, to support developing new business opportunities.
 
 
 Pro-actively identifies opportunities and look for ways to add value to B2B customer and key account relationships through British Council products, services and resources (free and paid), including sharing access to British Council training, events and materials from across SBUs to help maximise the value they get from our services.
 
 
 Helps to identify new and repeat business opportunities with existing clients
 
 
 Relationship and Stakeholder management
 
 
 Listens to client needs and requests regarding future cohorts and new courses.
 
 
 Supports Account Managers in delivering annual key account plans, sharing responsibility for objectives within this as defined.
 
 
 Finance and Resource management
 
 
 Ensures invoices are created and issued to clients in line with financial compliance and appropriate timescales.
 
 
 Ensures the British Council is created as a supplier on clients&rsquo; systems and that documentation is accurate and up-to-date.
 
 
 Manages corporate payments and monitors debt as part of debt control team in country/cluster.
 
 
 Organises legal documentation and keeps accurate records of contracts
 
 
 Managing self and others
 
 
 Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.
 
 
 Monitors task completion to agreed quality and time standards.
 
 
 
 Essential
 
 
 
 
 Role specific knowledge and experience
 
 
 
 Fresh graduates are encouraged to apply
 
 
 Good relationship management capability/skills
 
 
 Desirable
 
 
 B2B Sales experience particularly with education and government sectors.
 
 
 Experience of English Language Teaching and/or Assessment.
 
 
 Familiarity with Salesforce or use of similar CRM.
 
 
 
 Requirements
 
 
 
 A minimum with University degree or equivalent in a relevant subject or discipline.
 
 
 Proficient in english and local language.
 
 
 This job requires frequent travelling within and/or outside of the city.
 
 
 
 Additional Information
 
 
 
 Conditions of Employment:
 
 Local Direct Hire
 
 
 
 Applications are welcomed from candidates currently in the location with a natural right to work.
 
 
 Candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
 
 
 A connected and trusted UK in a more connected and trusted world.
 
 
 
 Equality, Diversity and Inclusion Statement
 
 
 
 We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
 
 
 
 Safeguarding Statement
 
 
 
 The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
 
 
 If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
</div>

Account Support Officer (Sales-focused)

Explore 1049+ Success delivery manager in Lahore this November. Find roles across top companies and apply now to boost your career.

1049 success delivery manager jobs IN Lahore

Success Delivery Manager

Success Delivery Manager

Client Success Manager

Customer Success Manager Intern

Associate Manager - Customer Success

Amazon Brand Associate

Account Support Officer (Sales-focused)