customer service representative Jobs in Dubai

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service desk analyst

Macquarie Group

<div><div><div><div><div><div><div><div><div>The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Completed vocational training as an IT specialist for system integration or equivalent professional experience</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory</li><li>
Understanding and experience in supporting end user access management tools, such as Active Directory</li><li>
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android</li><li>
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system</li><li>
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential</li><li>
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences</li><li>
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.</div></div></div></div></div></div></div></div></div></div>

Service Desk Anayst

OpSec Security Group

<p></p><div><p>As a partner to businesses and governments, <b>Crane Authentication</b> offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of <b>Crane NXT</b>, a $2 billion dollar business with over 5,000 associates</p>
<p><b>
ROLE PURPOSE AND SUMMARY</b></p>
<p>
The Help desk role is to provide 1st line support and guidance to ensure requests, issues, orders,</p>
<p>
and complaints are recorded, categorised, prioritised and resolved in compliance with agreed service levels. You will need to enjoy working as part of a team with an excellent telephone manner and take pride in the work you deliver. Where possible, a first-time fix should be provided through the use of excellent questioning skills, tools and knowledge bases, working to clearly defined ITIL processes.</p>
<p>
The role includes trending of incidents, supporting investigation into root cause, order management and creation and analysis of reports.</p>
<p>
As primary contact will be from the Customer community a high level of professionalism is paramount.</p>
<p><b>
KEY ACCOUNTABILITIES</b></p>
<p><b>
Individual</b></p>
<ul><li>Act as single point of contact for all engagement with the Customer community</li></ul>
<ul><li>Accurately record all requests and incidents in the Service Management tool, assess impact and urgency, complete 1st line diagnostics and provide a First Time Fix where appropriate.</li></ul>
<ul><li>If a First Time Fix cannot be reached, assign to the appropriate group for resolution Monitor incidents trends for repeat incidents and proactive incident management.</li></ul>
<ul><li>Understand and implement escalation procedures if an incident has the potential to breach SLA</li></ul>
<ul><li>Proactively manage updates to all parties with Incident/Request statuses through to resolution and to the customer&rsquo;s satisfaction.</li></ul>
<ul><li>Maintain high levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution</li></ul>
<ul><li>Support the Problem Management function in the root cause analysis of incidents.</li></ul>
<ul><li>Provide end user training and support during and after the on-boarding process and educate users on appropriate use of the available services</li></ul>
<ul><li>Actively contribute to and support in the creation of, Knowledge articles, Operating procedures, work instructions and as required for the role.</li></ul>
<ul><li>Preparation of regular and adhoc reports as determined by the Customer (daily, weekly, monthly)</li></ul>
<ul><li>Timely response to ad-hoc data/analysis requests, according to business priorities; includes preparation of datasets for further processing and analysis of outputs</li></ul>
<ul><li>Accurately implement order entry including the ability and willingness to learn specific order management procedures</li></ul>
<ul><li>Analytical thinker, able to work with large sets of data to standardise and validate information with excellent attention to detail. Ensure the processing, planning and prioritisation of customer orders is based on the Customer&rsquo;s procedures.</li></ul><br>
<p></p>
<p><b>
Common to all roles</b></p>
<ul><li>To ensure full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs</li></ul>
<ul><li>To always act and behave in a way compliant with all Crane company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles. Further information on our company values can be found in our &ldquo;Living the Values&rdquo; guidelines</li></ul>
<p><b>
CAPABILITY (qualifications, experience, and skills)</b></p>
<p>
Fluent in Arabic and English is essential (written and verbal)</p>
<ul><li>Strong customer-service orientation with a confident and enthusiastic approach to work</li></ul>
<ul><li>Positive outlook, demonstrating patience, excellent listening and questioning skills.</li></ul>
<ul><li>ITIL v3 Foundation or working within an ITIL Service Support framework (Incident, Problem, and Change) is desirable but not essential. Basic knowledge of an IT Service Management System tool (Remedy, HP Service Now, Hornbill, Heat, Peregrine).</li></ul>
<ul><li>&lsquo;Can do&rsquo; attitude with the desire to learn.</li></ul>
<ul><li>Experience of using data visualisation tools such as Power BI, Tableau or similar would be of benefit to this role.</li></ul>
<ul><li>Microsoft Active Directory (users/computers) experience and/or experience of using network and IT monitoring tools is advantageous</li></ul>
<ul><li>MS Office 2007 (or later) user knowledge.</li></ul>
<ul><li>Knowledge of order-take systems or SAP is beneficial or have the ability to learn and adapt to bespoke systems and processes.</li></ul>
<ul><li>Able to work to strict Policy and Procedures and desire to ensure consistency in approach to all tasks.</li></ul>
<p><b>
WHAT&rsquo;S IN IT FOR YOU?</b></p>
<ul>
<li>Work for a market leading, established product company.</li>
<li>Nice modern offices with great facilities.</li>
<li>Health Insurance.</li>
<li>25 working days of annual leave, plus all official UAE public holidays</li>
<li>Life Insurance.</li>
</ul>
<p><b><i>Crane Authentication is part of Crane NXT</i></b></p>
<p><i>
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.</i></p>
<p><i>
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.</i></p>
<p><i>
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.</i></p></div><p></p>

Helpdesk Analyst - Dubai

Venture Search

<div>
 <p>
  <strong>
   Listed Options (Derivatives) Analyst
  </strong>
 </p>
 <p>
  <strong>
   Dubai, United Arab Emirates
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are assisting a leading investment platform seeking a Listed Options Analyst to support their derivatives trading desk. You will work alongside a seasoned derivatives trader, who is developing an FX-derivatives book, and you will take a leading role in the listed options and structured derivatives environment. This is a unique opportunity to develop within a cross-asset derivatives environment on a growth trajectory.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Work alongside the senior derivatives trader to develop and execute listed equity options trades and structured derivative ideas.
  </li>
  <li>
   Generate and evaluate cross-asset and options-structuring ideas, taking initiative to source opportunities, perform pricing analysis and structure executions.
  </li>
  <li>
   Monitor and manage position risk, P&amp;L dynamics, option Greeks, volatility and scenario-analysis within the trading book.
  </li>
  <li>
   Support the broader investment platform&rsquo;s thematic and event-driven trade agenda via derivatives.
  </li>
  <li>
   Collaborate with portfolio investment teams to translate investment themes into derivatives strategies; contribute to desk evolution as the FX derivatives capability grows.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   1-2 years&rsquo; experience (maximum) in a hedge-fund (or similar) environment with hands-on listed equity derivatives experience.
  </li>
  <li>
   Demonstrated capability working with equity options: pricing, structuring, execution and monitoring.
  </li>
  <li>
   Strong quantitative, analytical and problem-solving skills; comfortable in a fast-paced trading environment.
  </li>
  <li>
   Excellent communication, ability to work cross-functionally and turn ideas into actionable trades.
  </li>
  <li>
   Motivated to build a derivatives career within a growing investment platform setting.
  </li>
 </ul>
 <p>
 </p>
</div>


Derivatives Analyst - Hedge Fund

Branford Capital Limited

<p><b>Location</b>: Dubai International Financial Centre (DIFC), UAE<br/><b>Department</b>: Investment Research &amp; Advisory Desk<br/><b>Designation</b>: Product Analyst / Senior Product Analyst</p><p><b>Summary</b></p><p>We are seeking a seasoned and strategic-minded Senior Product Analyst / Investment Analyst to join our Investment Research &amp; Advisory team. This role is central to driving bespoke investment solutions, financial planning expertise, and market intelligence for ultra-high-net-worth clients in partnership with Relationship Managers and the CEO.</p><p>As a key member of the Wealth Product team, the analyst will be instrumental in developing tailored investment products, conducting in-depth portfolio analyses, and delivering high-impact advisory aligned with client objectives and market trends.</p><p><b>Key Responsibilities: </b></p><ul><li>Develop and maintain relationships with high-net-worth managing RM&rsquo;s, understanding their clients&rsquo; financial goals, risk tolerance, and investment objectives and designing the products accordingly.</li></ul><ul><li>Provide personalized financial planning and wealth management advice tailored to each RM&rsquo;s client's individual needs and circumstances.</li></ul><ul><li>Conduct comprehensive financial analyses, including portfolio reviews, asset allocation strategies, and retirement planning.</li></ul><ul><li>Recommend appropriate investment solutions, including equities, fixed income, Structured Notes, alternative investments, and private wealth opportunities.</li></ul><ul><li>Collaborate with internal teams and external partners to deliver integrated wealth management solutions, estate planning.</li></ul><ul><li>Stay current on market trends, economic indicators, and DFSA regulatory changes to provide informed investment advice and guidance.</li></ul><ul><li>Serve as a trusted advisor to company clients, offering strategic insights and proactive recommendations to help them achieve their financial goals.</li></ul><p><b>Qualifications: </b></p><ul><li>CFA (Charter holder) certifications is mandatory.</li></ul><ul><li>Master&rsquo;s degree in finance, economics, business administration, or related field.</li></ul><ul><li>Minimum 5 years of experience in wealth management, investment advisory, or financial planning.</li></ul><ul><li>Proven track record of success in building and managing Company client relationships, with a focus on high-net-worth individuals and families.</li></ul><ul><li>Strong knowledge of financial markets, investment products, and wealth management strategies.</li></ul><ul><li>Excellent communication and interpersonal skills, with the ability to articulate complex financial concepts in a clear and concise manner.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced, dynamic environment.</li></ul><ul><li>Commitment to delivering exceptional product advisory to the relationship Management team and maintaining the highest standards of professionalism and integrity.</li></ul><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED13,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you completed CFA Level 2 or CFA Level 3?</li><li>Do you have at least 4-8 years of experience as an Investment Analyst / Equity Research Analyst?</li></ul>

Senior Product Analyst / Senior Investment Analyst

FedEx Logistics

<div><p>AOG Desk Manager leads and coordinates the operational team while adhering to regulations and procedures, with a threefold goal of<br>
customer satisfaction, quality, and profitability.<br>
<br>
There are 3 main missions:<br>
<br>
Staff Management: The AOG Desk Manager is responsible for evaluating, planning, and adjusting the necessary workforce to achieve the performance objectives of their team.<br>
<br>
Operational Management : The AOG Desk Manager supervises all operational activities of the AOG Desk to ensure efficiency, quality and cost effectiveness of processes. He ensures proper execution of SOPs.<br>
<br>
Customer Management: The AOG Desk Manager is accountable of the performance promised to customers</p><p><b><br>
Accountabilities &amp; Interactions</b></p><p>
Staff Management</p><ul><li>
Assesses needs by analysis of current and forecast workloads to estimate the numbers of Team member</li><li>
Plan workforce by defining profiles, skills and experience level required for the assigned task</li><li>
Uses KPI (Activity rate, Productivity, Turnover, etc.) to proactively adjust sizing</li><li>
Anticipate changes by integrating external and internal factors (growth, projects, turnover, etc.) into work-force management strategy.</li><li>
Participate in selection of all staff placed under his authority i.e: AOG Desk Supervisor ( When applicable) AOG Desk Front Officer, AOG Desk Back Officer</li><li>
Collaboration with HR department for hiring processes</li><li>
Welcome and integrate new employees according to Company rules &amp; regulations</li><li>
Ensure daily adherence to safety, hygiene, and security rules.</li><li>
Ensure the input of variable payroll elements in the time management tool</li><li>
Communicate all information regarding HR (absences, leave, sickness) to the HR liaison and their team</li><li>
Establishes the schedules ahead in time, of the various team members of the AOG Desk, in order to ensure proper functioning of the AOG Desk.</li></ul><p>
Operational Management</p><ul><li>
Managing day-to-day operations by organizing, coordinating and optimizing activities to ensure smooth operations</li><li>
Actively participate to continuous improvement by identifying ways to optimize processes, reduce costs and improve service quality.</li><li>
Monitor KPIs, analyze result , identify discrepancies and implement corrective actions plans</li><li>
Ensure collaboration by working closely with Air Export/Import of country organizations attached to AOG Desk regional scope.</li><li>
Contribute to the establishment of SOPs for the operational team.</li><li>
Ensure that operations comply with Quality, safety and regulatory standards.</li></ul><p>
Customer Management</p><ul><li>
Participate in occasional visits from clients.</li><li>
Prepare, Attend/Participate to customers performance review Meetings</li><li>
Remain the ultimate escalation point for a client after the AOG desk supervisor</li></ul><p>
External Interactions:</p><ul><li>
Customers (External and/or FedEx Airlines)</li><li>
Carriers</li><li>
Suppliers</li></ul><p>
Internal Interactions:</p><ul><li>
AOG Senior Manager</li><li>
AOG Desk Supervisor</li><li>
Front &amp; Back Officers</li><li>
FXL Network organization &amp; branches</li></ul><p></p><p><b>
Required Competence</b><br>
Knowledge</p><ul><li>
Business English (read, written, spoken)</li><li>
Additional languages are welcome( French/Dutch/German/Spanish)</li><li>
Mastery of international air transport regulations (Incoterms/Customs Rules&hellip;)</li><li>
Mastery of the specificities of all modes of transportation.</li><li>
Mastery of the supply chain, procurement, storage, transport, distribution</li><li>
Knowledge of computer tools</li><li>
Good command of written and oral communication</li><li>
Management of physical and information flows</li><li>
Understanding of regulations, customs, security, transport</li><li>
Optimization of logistics costs and timelines</li></ul><p>
Skills</p><ul><li>
Respect and apply the company's Quality, Hygiene, and Safety rules.</li><li>
Convey a positive brand image to clients.</li><li>
Adherence to procedures and organization of the service (schedules, break times, holidays).</li><li>
Supervision and management of teams</li></ul><p>
Personal Qualities</p><ul><li>
Customer service orientation (internal and external)</li><li>
Stress resistance</li><li>
Organizational skills</li><li>
Reactivity and proactivity</li><li>
Rigor and discipline, ruling by example</li><li>
Good interpersonal skills</li><li>
Teamwork orientation</li><li>
Possess managerial skills, Team animation, listening, open-mindedness, and self-control.</li><li>
Sense of responsibility</li><li>
Conflict management and Change Management support</li><li>
Negotiation and Communication skills</li></ul><p></p><p><b>
Experience &amp; Qualifications</b></p><ul><li>
15+ Years experience in the logistics industry</li><li>
8+ Years experience in team management (&gt;15 Staff)</li><li>
5+ Years in AOG desk Operations &amp; Supervision</li><li>
Knowledge and understanding of international logistics operations across multiple modes</li><li>
Driving license is necessary and vehicle autonomy is required</li></ul><p></p><p><b>
Other Information</b></p><ul><li>
The AOG Desk Coverage being regional, if necessary the AOG desk Manager will have to travel within covered countries to align on Processes, meet local customers and suppliers, together with local management.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
The Company</b></h2><p>
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.</p><h2 class="jobSectionHeader"><b>
The Philosophy</b></h2><p>
People&ndash;Service&ndash;Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
The Culture</b></h2><p>
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.</p><h2 class="jobSectionHeader"><b>
The Mission</b></h2><p>
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.</p><p>
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!</p></div><p></p>

AOG Desk Manager

Tanmyah

<p>Key Responsibilities<br/>* Serve as the primary point of contact for all IT-related incidents and requests (L1/L2).<br/>* Perform timely troubleshooting and resolution of escalated hardware, software, and application issues.<br/>* Manage and maintain end-user devices (desktops, laptops) using modern Device Management tools.<br/>* Administer user accounts, permissions, and security settings within Active Directory environments.<br/>* Provide expert support for Windows 10/11 operating systems and standard corporate applications.<br/>* Assist with IT inventory management, device provisioning, and retirement processes.<br/>Required Qualifications<br/>* Proven experience in an IT Support, Desktop Support, or EUC role (L1/L2 capacity).<br/>* Strong practical knowledge of Device Management tools (MDM/Client Management).<br/>* Expertise in administering and supporting Active Directory.<br/>* Proficiency in troubleshooting and resolving issues related to the Windows OS family.<br/>* Excellent communication and customer service skills</p><p>Job Type: Full-time</p><p>Pay: AED600.00 - AED7,000.00 per month</p>

IT EUC Engineer - L1/l2

Colliers

<div>
 <p>
  We are seeking a detail-oriented
  <strong>
   Senior Analyst &ndash; Hotels
  </strong>
  to join our dynamic team in Dubai. The ideal candidate will be responsible for conducting in-depth market research, financial analysis, and supporting the ongoing and new asset management projects. This role requires hospitality experience, analytical thinking, creativity, and the ability to translate data into actionable insights and compelling presentations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Conduct and interpret primary and secondary market research on the hospitality sector.
  </li>
  <li>
   Analyze complex data sets and develop realistic conclusions and recommendations.
  </li>
  <li>
   Set and upgrade existing data models for enhanced productivity
  </li>
  <li>
   Prepare reports and strategic presentations for hotel reviews, feasibility, and operator selection projects.
  </li>
  <li>
   Develop and maintain financial models for investment analysis and project monitoring.
  </li>
  <li>
   Conduct site visits and benchmarking to assess market dynamics and property performance.
  </li>
  <li>
   Support asset management activities through performance tracking and budget analysis.
  </li>
  <li>
   Contribute to research papers and thought leadership publications to promote the Colliers brand.
  </li>
  <li>
   Collaborate with cross-functional teams to share insights and maintain updated business intelligence data.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a relevant field (Hospitality, Economics, Finance).
  </li>
  <li>
   Strong analytical and statistical skills with experience in Excel and PowerPoint.
  </li>
  <li>
   Proficiency in conducting both field and desk-based research.
  </li>
  <li>
   Excellent written and verbal communication, with the ability to simplify complex data.
  </li>
  <li>
   Strong organizational and project management skills, with attention to detail.
  </li>
  <li>
   Arabic speaking is a plus
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Analyst

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