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Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

<div>About GAC
Our corporate DNA
World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.
7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.
About Job
The main purpose of the IT Service Desk administrator is to provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs. The IT Service Desk will provide 24x7x365 first-line support via all modern communication channels and offer remote support when required. Therefore, the Service Desk administrator must be flexible and available to work shifts during the day or night.
The job exists for an individual who will adopt ITIL Framework for Service Management. The Service Desk will log, categorize, assign, and resolve received IT requests and, where required, will use their excellent knowledge of GAC stakeholders and third-party suppliers to find solutions to Incidents and requests.
The job contributes to the smooth functioning of business operations and will demonstrate excellent knowledge of GAC&rsquo;s IT systems, Infrastructure, and service catalog.
 
Additionally, this role supports the continuous improvement of IT services through proactive monitoring, process automation, and enhancement of end-user digital experience. The administrator will also play a key role in maintaining endpoint security compliance, promoting user awareness, and collaborating with cybersecurity and infrastructure teams to strengthen the organization&rsquo;s IT resilience.
 This Position required to work on roster basis
Key Responsibilities
Provide L1 &amp; L2 support for Microsoft 365, which includes E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.
GAC Business Application administration and support.
Responsible for GAC Service Desk Support (ServiceNow).
Desktop and Applications support.
Administer GAC Monitoring systems.
Daily monitoring of Anti-virus status, Device Management, and Group IT Servers hosted on-prem and Cloud.
Monthly Patching of servers and endpoints.
Vendor Management (Suppliers/Consultants).
IT Service Desk Procedures &amp; Guidelines.
Responsible for Inventory Management. 
Requirements<ul><li>
Degree in IT or Secondary education with relevant technical qualifications.</li><li>
ITIL, Microsoft 365, Azure Administrator, and Certification in networking, Intune, Endpoint Manager, or ServiceNow certification would be an added advantage.</li><li>
Experience in ITSM platforms (ServiceNow, JIRA), automation tools, and cybersecurity awareness. Familiarity with cloud security, MFA, and zero-trust concepts.</li><li>
Minimum of 4 years&rsquo; experience in IT support within enterprise or hybrid cloud environments or in an IT administration function.</li><li>
Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.</li><li>
Experience in Microsoft Device management solutions would be an advantage.</li><li>
Excellent command of the English language.</li><li>
Strong self-led, work prioritization, and strong analytical skills.</li><li>
Team-player.</li><li>
Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.</li><li>
Knowledge of service desk ticketing system &ndash; exposure to Jira on-prem would be an added advantage.</li></ul></div>

IT Service Desk Administrator

Finclutech FZO

We are seeking a highly skilled SOC Analyst (L1) to join our IT team in Dubai, UAE. You will be responsible for monitoring, detecting, analyzing, and responding to security events and incidents to protect our organization's information assets. Preference will be given to candidates with SOC Analyst experience and proficiency in SIEM platforms (Splunk, QRadar, ArcSight) or any other security monitoring tools.Responsibilities:-<ul><li>Provide first-line technical support to end-users regarding network connectivity, security protocols, and related issues.</li><li>Actively monitor and investigate security alerts to detect malicious activity at our clients during your shift in our 24x7x365.</li><li>Follow documented procedures to properly triage and respond to identified activities, such as escalation or remediation actions.</li><li>Communicate and collaborate with clients through the lifecycle of all escalated security investigations.</li><li>Monitor, manage and maintain all network devices, performance, and quality across networks.</li><li>Perform regular training to stay sharp on the latest technologies, methodologies, etc.</li><li>Stay up to date on the latest vulnerabilities, threats, and attacks around the world.</li><li>Document incidents from initial detection through final resolution or escalation</li><li>Operate within direction to investigate and escalate incidents or alerts in accordance with protocols and contractual service level agreements (SLAs)</li><li>Work a day and night shift rotational schedule.</li><li>Monitor security events received through alerts from SIEM or other network and security monitoring tools.</li><li>Maintain assigned ticket queue.</li><li>Following Standard Operating Procedures (SOPs) for remediating various technology issues.</li></ul>Qualifications:-<ul><li>3-5 years of experience in an IT performance analysis or SOC Analyst role with a security focus.</li><li>Bachelor&rsquo;s degree in information technology or related field or equivalent Security monitoring experience with one or more SIEM technologies</li><li>A strong understanding of fundamental IT security concepts, including firewalls, intrusion detection/prevention systems, and access control.</li><li>Experience with security incident and event management (SIEM) tools (e.g., Splunk, Sumo Logic, ELK Stack)</li><li>Knowledge of common security frameworks and standards (e.g., NIST, ISO 27001, CIS Controls).</li><li>Basic knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, and enterprise Anti-Virus products</li><li>Familiarity with IT service desk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)</li><li>Strong knowledge of IT including multiple operating systems and system administration skills (Windows, Apple, Linux)</li><li>Proficiency in customer relationship management (CRM) and task management software</li><li>Excellent communication skills, with the ability to convey technical information to non-technical users effectively.</li></ul>What we offer:-<ul><li>A competitive salary and package.</li><li>Working in a disruptive and fast-growing industry where the possibilities are endless</li><li>A diverse team and inclusive culture.</li><li>Outstanding teammates who want to celebrate your success</li><li>The opportunity to join the next big global fintech.</li></ul>Job Types: Full-time, Permanent

SOC Analyst

ALEC Holdings

<div>
 
 
 IT Engineer &ndash; UAE
 
 
 
 Are you a proactive, tech-savvy IT professional ready to provide exceptional support and shape user experience across a group known for delivering some of the region&rsquo;s most complex and high-profile projects?
 
 
 
 
 
 
 Who We Are
 
 
 
 ALEC Holdings L.L.C - S.O (ALEC), part of ICD, is a leading GCC construction company known for delivering complex, iconic developments across the UAE and the wider region. With 20+ years of excellence across sectors like airports, hospitality, retail, and high-rises, ALEC operates as a fully integrated contractor offering end-to-end construction solutions. Our Group Head Office provides strategic leadership and operational support that fuels the performance and growth of all our business units&mdash;from governance and finance to innovation, digital systems, and sustainability.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 As a Tax Analyst / Assistant Manager at ALEC, you'll play a vital role in ensuring compliance with complex international and regional tax frameworks while enabling operational excellence and strategic growth. You will be part of a team that is forward-looking and constantly adapting to the evolving tax landscape in the UAE, KSA, and beyond. If you&rsquo;re ready to take ownership of cross-border compliance, implement global initiatives like Pillar Two and QDMTT, and collaborate across departments and jurisdictions&mdash;this is your opportunity to make a real impact.
 
 
 
 
 
 
 About Your Team
 
 
 
 You will report directly to the
 
 IT Service Manager
 
 and collaborate closely with the
 
 Service Desk
 
 and broader
 
 IT Operations Team
 
 . You&rsquo;ll be a go-to expert for all things hardware, software, and networking&mdash;supporting colleagues across multiple business units and geographies.
 
 
 
 
 
 
 Your Role
 
 
 
 As an IT Engineer, you will:
 
 <ul>
 <li>
 Deliver Support: Respond to user issues across hardware, software, and networks, ensuring swift resolution and minimal downtime.
 </li>
 <li>
 Manage Service Desk: Log and prioritize all technical issues in our Service Desk platform with clear and accurate documentation.
 </li>
 <li>
 Troubleshoot &amp; Resolve: Diagnose and resolve technical issues through a combination of testing, documentation, and collaboration with other IT teams.
 </li>
 <li>
 Provide Guidance: Support users remotely or in person with clear, jargon-free communication, enabling them to stay productive.
 </li>
 <li>
 Install &amp; Configure: Set up devices, software, and network components in line with company policy and security protocols.
 </li>
 <li>
 Collaborate &amp; Escalate: Work closely with the Service Desk and escalate unresolved issues when necessary to ensure consistent service levels.
 </li>
 <li>
 Continuous Improvement: Assist in refining support processes and knowledge bases to help the team scale efficiently.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Experience:
 
 5+ years in IT support roles within large organizations or fast-paced environments.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering or related discipline.
 </li>
 <li>
 Certifications in ITIL, Windows 10, or as a Certified Business Professional.
 </li>
 <li>
 Strong knowledge of passive and active networking components.
 </li>
 <li>
 Exposure to Microsoft Azure and cloud-based IT environments.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 <ul>
 <li>
 Strong communication skills (written and verbal).
 </li>
 <li>
 Service-oriented mindset with excellent problem-solving capabilities.
 </li>
 <li>
 Resilient, flexible, and adaptable to changing needs.
 </li>
 <li>
 Highly organized, accountable, and computer-savvy.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 A chance to work within a dynamic, tech-driven team supporting one of the region&rsquo;s most respected construction companies.
 </li>
 <li>
 Exposure to enterprise-level IT environments with modern tools and systems.
 </li>
 <li>
 Opportunities for professional growth and contribution to group-wide digital transformation.
 </li>
 </ul>
 
 
 
 
 
 Ready to Deliver IT Excellence?
 
 
 
 If you&rsquo;re passionate about enabling people through technology and thrive in a high-performance environment&mdash;we want to hear from you.
 
 
 Join
 
 ALEC Group
 
 and help build the backbone of digital support that powers some of the UAE&rsquo;s most iconic developments.
 
 
 
 
 
 
 Apply today and bring innovation to the forefront of construction.
 
 
</div>

IT Engineer

ACCOR

Key Responsibilities: <ul> <li>Provide first-level technical support to users for hardware, software, and network-related issues.</li> <li>Install, configure, and maintain computer systems, printers, and peripheral devices.</li> <li>Assist with user account creation, access management, and password resets.</li> <li>Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.</li> <li>Perform regular system updates, antivirus checks, and data backups.</li> <li>Log, track, and resolve IT service requests through the helpdesk system.</li> <li>Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.</li> <li>Assist with the installation and maintenance of POS, Opera, and other business applications.</li> <li>Maintain inventory records for IT equipment and ensure proper documentation.</li> <li>Provide on-site support for meetings, events, and system rollouts when required.</li> <li>Ensure adherence to IT policies, data security standards, and company protocols.</li> <li>Coordinate with vendors or external support teams when needed.</li> </ul>

IT Assistant

Fragrance World

<div>
 
 We are looking for a friendly and organized front desk receptionist to join our team. The successful candidate will provide excellent customer service , manage front desk and support our staff.
 
 
 
 
 
 Key responsibilities:
 
 
 Great visitors, answer phone calls and responds to emails.
 
 
 schedule appointments , meetings and events.
 
 
 Manage data entry , records and events
 
 
 Maintain office supplies and ensure clean and organized front desk area.
 
 
 Requirements:
 
 
 Qualification with Degree or diploma
 
 
 Excellent communication skill and customer service skill
 
 
 Proficient in Microsoft office and other software applications.
 
 
 Friendly approachable and professional demeanour
 
 
 
 
 
 
 
 
 Interested candidates can join immediately
 
 
 
</div>

Front Desk Receptionist

The First Group

Job Description <div>
<div>
<div>
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision. Key Responsibilities <ul> <li> Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries. </li> <li> Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences. </li> <li> Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery. </li> <li> Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay. </li> <li> Ensure accurate handling of guest billing, room charges, and cashiering procedures. </li> <li> Assist with scheduling, payroll, team performance evaluations, and coaching. </li> <li> Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned. </li> <li> Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation. </li> <li> Act as Manager on Duty when required and handle any escalated guest or operational concerns. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud and familiar with guest profiling and CRM systems. </li> <li> Strong leadership and communication skills. </li> <li> High attention to detail, guest-centric mindset, and problem-solving abilities. </li> <li> Fluent in English; additional languages are a plus.</li></ul></div></div></div>

Front Desk Manager

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