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accounting support analyst Jobs in Karachi

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customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

system engineer (support) - i Jobs in Karachi

system engineer (support) - i

service desk analyst l1

Pakistan Single Window (PSW)

<div>
 <ul>
 <li>
 Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects
 </li>
 <li>
 Serve as the first point of contact for users seeking technical assistance via phone, email, social media or ticketing system
 </li>
 <li>
 Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
 </li>
 <li>
 Diagnose and resolve basic technical issues related to PSW software, hardware, and network systems
 </li>
 <li>
 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 </li>
 <li>
 Log all user interactions and technical issues in the service desk system and ensure proper documentation of actions taken
 </li>
 <li>
 Handle feedback campaigns
 </li>
 <li>
 Correctly logging incidents and problems, categorizing and prioritizing them in line with team procedures
 </li>
 <li>
 Conducting full and thorough diagnostics with end-users to enable the first point of contact incident and problem resolution
 </li>
 <li>
 Escalate unresolved issues to L2 or specialized support teams as needed
 </li>
 <li>
 Sharing knowledge with team colleagues
 </li>
 <li>
 Follow up with users to ensure their technical issues are fully resolved in a timely manner
 </li>
 <li>
 Assist with the installation, configuration, and troubleshooting of PSW applications for end-users
 </li>
 <li>
 Maintain knowledge of common technical issues and solutions related to PSW systems
 </li>
 <li>
 Contribute to the creation and maintenance of internal knowledge base articles and user guides
 </li>
 <li>
 Prioritize and manage several open issues at one time
 </li>
 <li>
 Ensure compliance with service-level agreements (SLAs) by resolving incidents within the agreed-upon timeframes
 </li>
 <li>
 Collaborate with L2 and other technical teams to ensure continuous service improvement
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 1-2 years of experience in a service desk or technical support role
 </li>
 <li>
 Basic knowledge of IT systems, software, and troubleshooting techniques
 </li>
 <li>
 Familiarity with ticketing systems and incident management tools
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to work in a fast-paced environment and prioritize tasks effectively
 </li>
 <li>
 Problem-solving attitude with attention to detail
 </li>
 <li>
 Experience working with enterprise systems, preferably in the trade or customs industry
 </li>
 <li>
 Familiarity with remote desktop tools and other support software
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Fuel Card
 </li>
 <li>
 Health benefits
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Inclusive work culture &amp; much more
 </li>
 </ul>
</div>

Service Desk Analyst L1

Pakistan Single Window

<div><ul><li>Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects.</li>
<li>Serve as the first point of contact for users seeking technical assistance via phone, email, social media or ticketing system.</li>
<li>Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.</li>
<li>Diagnose and resolve basic technical issues related to PSW software, hardware, and network systems.</li>
<li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li>
<li>Log all user interactions and technical issues in the service desk system and ensure proper documentation of actions taken.</li>
<li>Handle feedback campaigns.</li>
<li>Correctly logging incidents and problems, categorizing and prioritizing them in line with team procedures.</li>
<li>Conducting full and thorough diagnostics with end-users to enable the first point of contact incident and problem resolution.</li>
<li>Escalate unresolved issues to L2 or specialized support teams as needed.</li>
<li>Sharing knowledge with team colleagues.</li>
<li>Follow up with users to ensure their technical issues are fully resolved in a timely manner.</li>
<li>Assist with the installation, configuration, and troubleshooting of PSW applications for end-users.</li>
<li>Maintain knowledge of common technical issues and solutions related to PSW systems.</li>
<li>Contribute to the creation and maintenance of internal knowledge base articles and user guides.</li>
<li>Prioritize and manage several open issues at one time.</li>
<li>Ensure compliance with service-level agreements (SLAs) by resolving incidents within the agreed-upon timeframes.</li>
<li>Collaborate with L2 and other technical teams to ensure continuous service improvement.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a service desk or technical support role.</li>
<li>Basic knowledge of IT systems, software, and troubleshooting techniques.</li>
<li>Familiarity with ticketing systems and incident management tools.</li>
<li>Strong communication and customer service skills.</li>
<li>Ability to work in a fast-paced environment and prioritize tasks effectively.</li>
<li>Problem-solving attitude with attention to detail.</li>
<li>Experience working with enterprise systems, preferably in the trade or customs industry.</li>
Familiarity with remote desktop tools and other support software. 
<li>
</li>
</ul>Benefits<ul>
<li>
Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

Mamji Hospital

Key Responsibilities<ul><li>Coordinate OPD operations and patient flow during the evening shift</li><li>Manage patient appointments, registrations, and follow-ups</li><li>Liaise with doctors, nurses, and support staff to ensure timely consultations</li><li>Handle patient queries and resolve issues professionally</li><li>Maintain OPD records, reports, and documentation</li><li>Ensure adherence to hospital policies and service standards</li><li>Support billing and front desk coordination when required</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred (Healthcare Administration, Business, or related field)</li><li>Minimum 1 year of experience in OPD or hospital front desk coordination</li><li>Strong communication and interpersonal skills</li><li>Ability to manage workload efficiently during peak hours</li><li>Proficiency in MS Office / Hospital Management System (HMS)</li><li>Female candidates only (as per operational requirement)</li></ul>How to ApplyInterested candidates may apply via Indeed or share their CV at career@mamjihospital.com.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>supervisory: 2 years (Preferred)</li></ul>Work Location: In person

OPD Coordinator (Female) – Evening Shift

Crossroad Consultants

We are looking for an experienced full time Front Desk / Tele services Officer to manage our front desk on a daily basis and to perform a variety of administrativetasks.Core ResponsibilitiesReceiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone call Receiving and sorting daily mail Resolve issues / queries and day to day support to clients Minimum Education: Graduation Skills: Excellent Communication, Problem solving, Flexibility and Rapport building.Once the training is completed candidate can become Education or Immigration Consultant.Job Types: Full-time, FresherPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Front Desk Officer

Front Desk Officer - Female ( Clifton )

LOGIX PROJECT MANAGEMENT (Pvt) Ltd

Job DescriptionWe are looking for a full-time IT Support Officer to join our team in Karachi. The ideal candidate will be responsible for providing technical and help desk support, troubleshooting hardware and software issues, and maintaining desktop systems to ensure smooth daily IT operations.The role includes diagnosing technical problems, installing and maintaining IT equipment and software, supporting end users, and ensuring reliable IT services across the organization.Key Responsibilities<ul><li>Provide day-to-day IT and help desk support</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install, configure, and maintain desktop computers and IT equipment</li><li>Install and support engineering and design software such as AutoCAD, ETABS, SAFE, Revit, etc.</li><li>Ensure smooth and uninterrupted IT operations</li><li>Maintain IT systems in line with company requirements</li></ul>Requirements &amp; Qualifications<ul><li>Experience in IT Support, Technical Support, or Help Desk</li><li>Strong troubleshooting and problem-solving skills</li><li>Hands-on experience with desktop computers and IT systems</li><li>Knowledge of installing and supporting engineering software</li><li>Good communication and interpersonal skills</li><li>Ability to work independently and in a team</li><li>Experience in the construction, engineering, or project management industry is a plus</li><li>Preference will be given to candidates with experience in Civil Engineering Consultancy firms</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Technical Support Engineer

Explore 326+ Service desk analyst l1 in Karachi this January. Find roles across top companies and apply now to boost your career.

326 service desk analyst l1 jobs IN Karachi

Service Desk Analyst L1

Service Desk Analyst L1

OPD Coordinator (Female) – Evening Shift

Front Desk Officer

Front Desk Officer - Female ( Clifton )

IT Support Officer

Technical Support Engineer