customer service representative Jobs in Dubai

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Macquarie Group

<div>
 The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
 <br/>
 <br/>
 At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
 <br/>
 <br/>
 <strong>
  What role will you play?
  <br/>
  <br/>
 </strong>
 As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.
 <br/>
 <br/>
 <strong>
  What You Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completed vocational training as an IT specialist for system integration or equivalent professional experience
  </li>
  <li>
   Excellent communication skills in English, both verbal and written
  </li>
  <li>
   Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory
  </li>
  <li>
   Understanding and experience in supporting end user access management tools, such as Active Directory
  </li>
  <li>
   Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android
  </li>
  <li>
   Experience providing desktop and trade floor support to end users using a computerised service management ticketing system
  </li>
  <li>
   Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential
  </li>
  <li>
   Superior customer service skills and the ability to present technical information to both virtual and in-person audiences
  </li>
  <li>
   Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice
   <br/>
   <br/>
  </li>
 </ul>
 We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
 <br/>
 <br/>
 <strong>
  About Technology
  <br/>
  <br/>
 </strong>
 Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.
 <br/>
 <br/>
 <strong>
  Our commitment to diversity, equity and inclusion
  <br/>
  <br/>
 </strong>
 We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
 <br/>
 <br/>
 Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
</div>


Service Desk Anayst

<div><div><div><div><div><div><div><div><div>The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Completed vocational training as an IT specialist for system integration or equivalent professional experience</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory</li><li>
Understanding and experience in supporting end user access management tools, such as Active Directory</li><li>
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android</li><li>
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system</li><li>
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential</li><li>
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences</li><li>
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.</div></div></div></div></div></div></div></div></div></div>

QUESSCORP MANPOWER SUPPLY SERVICES LLC

<p><strong>Required Skills and Experience:</strong></p><p>· 5-8 years of IT Service Desk experience, with at least 2 years in a leadership or supervisory role.</p><p>·  Proficiency in ITSM tools (e.g., ServiceNow, ManageEngine, BMC Remedy).</p><p>·  Strong knowledge of Windows OS, MS Office, Active Directory, and basic networking.</p><p>·  Experience in SLA management, ticket lifecycle, and root cause analysis.</p><p>·  Familiarity with ITIL framework and incident, request, and change management processes.</p><br/><p>· Bachelor’s Degree in Information Technology or a related field.</p><p>·  ITIL Foundation Certification (Intermediate/Practitioner a plus).</p><p>·  Experience managing service desks in enterprise or multi-customer shared service environments.</p><br/><p>Please mention your</p><p>Nationality:</p><p>UAE Visa status:</p><p>Notice period :</p><br/><p>WhatsApp: +971-585879411  ( PriseelaAngelin )</p>

Service Desk Lead - Only Arabic Nationals

IHG Hotels & Resorts

<b><br>Job Title<br>Guest Experience Specialist   InterContinental Dubai Festival City   Dubai, UAE<br>Job Description<br>Guest Experience Specialist   InterContinental Dubai Festival City   Dubai, UAE<br> <br>Role Summary</b><br>InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury.<br> <br><b>Job Details<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Guest Services / Concierge<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>What You ll Do</b><br> <br>* Welcome guests warmly and ensure a seamless check-in and check-out process<br>* Recognize and acknowledge IHG Rewards Club members and returning guests<br>* Manage bookings, upsell services, and provide information to enhance guest stays<br>* Handle cash and credit card transactions accurately<br>* Record guest preferences, respond to requests, and resolve issues promptly<br>* Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations<br>* Ensure safety by following hotel security and incident reporting procedures<br>* Maintain professional grooming and represent the InterContinental brand with pride<br>* Stay updated on daily hotel events, activities, and promotions<br>* Support colleagues with ad-hoc responsibilities when needed<br> <br><b>Ideal Profile<br></b> <br>* High school diploma required; college or university degree is an advantage<br>* Minimum 2 years of front desk or guest service experience in a 5-star property<br>* Proficiency in English; additional languages are an advantage<br>* Strong communication and interpersonal skills with a guest-focused mindset<br>* Literate, tech-savvy, with knowledge of Opera or similar reservation systems<br>* Ability to multitask and remain calm under pressure<br>* Flexible availability, including nights, weekends, and holidays<br>* Team player with the ability to work independently when required<br>

Guest Experience Specialist

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

<p>The <strong>End User Support   Senior Specialist</strong> provides high-quality, customer-focused IT support for   Senior and leadership teams across the organization. This role is responsible   for resolving technical issues, faced by executives and senior leaders,   supporting endpoint devices, and ensuring a seamless user experience for   desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint   for Senior and executive users, the specialist ensures incidents and service   requests are resolved efficiently and in alignment with IT service standards.</p><p><strong>Role Details   – Key Responsibilities and Accountabilities:</strong></p><ul><li>Install, configure, and maintain computer hardware, software, networks, printers,        and scanners for both end users and senior management.</li><li>Provide  1st and 2nd line support for hardware, software, operating systems,        printers, mobile devices, and collaboration platforms (e.g., Microsoft        Teams, Zoom).</li><li>Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools,        and desk-side visits.</li><li>Support  Windows and macOS environments, corporate applications, and Active        Directory user access management</li><li>Proactively   monitor and maintain the health of computer systems and networks,        identifying potential issues and ensuring continuous system uptime and        reliability.</li><li>Resolve        technical problems related to LAN, WAN and VPN.</li><li>Configuring        and maintaining routing, switching, network setup and internet        connectivity.</li><li>Responding        in a timely manner to service issues and requests.</li><li>Provide        advanced technical support to senior management, responding to issues        and requests in a timely manner and resolving complex problems.</li><li>Repairing        and replacing equipment as necessary.</li><li>Strong        understanding of computer systems, network protocols, infrastructure        hardware, and software technologies.</li><li>Proven        experience in troubleshooting LAN/WAN and VPN issues</li><li>Act        as the point of escalation for unresolved or complex technical issues,        ensuring that senior management’s needs are prioritized and resolved        ASAP.</li><li>Troubleshoot        and diagnose hardware and software issues, offering expert-level        solutions to technical problems across various platforms and devices.</li><li>Oversee        the repair and replacement of faulty equipment, ensuring that devices        meet the operational standards of the organization.</li><li>Create        and maintain technical documentation, knowledge base articles, and        troubleshooting guides for internal use and end-user reference.</li><li>Lead        and mentor other support engineers, providing guidance on complex        technical issues, best practices.</li><li>Manage        and prioritize support cases, ensuring all incidents are tracked,        resolved, and followed up to ensure satisfaction.</li></ul>

End user support Specialist - VIP users - Arabic Speakers

Mandarin Oriental Hotel ...

<p>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.</p><p>As a Front Desk Agent, you will be responsible for the following duties:</p><ul><li>Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</li><li>Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</li><li>Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</li><li>Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</li><li>Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</li><li>Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</li></ul>

Front Desk Agent

PETRA MECHATRONICS MIDDLE EAST TRADING LLC

<p>------------------</p><p>· <strong>Career Leve</strong>l: Middle / Senior</p><p>· <strong>Location</strong>: Dubai / Sharjah - UAE</p><p>· Onsite</p><p>· <strong>Nationality</strong>: Any</p><p>· <strong>Products/Industries</strong>: Industrial weighing scales, measuring instruments, instrumentation & process control, industrial automation, material handling & lifting equipment, tools/meters/ power tools & hardware, industrial electronics, electro-mechanical, manufacturing machinery, packing and batching machines, CNC.</p><p>------------------</p><p><strong>Available vacancies in the Operations Department:</strong></p><br/><p><strong>1.Service & Calibration Engineers and Technicians:</strong></p><ul><li>Minimum 3 years of experience.</li><li>Hands of experience on installation, calibration, troubleshooting, repair, and testing of industrial weighing scale, weighbridges, weighing tanks and hoppers, label printing scale, </li><li>Hands of experience on Material handling / Lifting equipment will be an added advantage.</li></ul><br/><p><strong>2. Technical and Fulfilment Coordinator:</strong></p><ul><li>Minimum 3 years of experience.</li><li>Handle <strong>Coordination and monitoring of production, installation, troubleshooting, repair, testing, and calibration, service, and delivery (fulfilment) </strong>of weighing scales, measuring instruments, gauges, industrial process control & automation controllers, and devices.</li><li>Handle stock control.</li><li><strong>Experience in Ecommerce will be an added advantage.</strong></li></ul><br/><p><strong>3. Warehouse Officer / Supervisor:</strong></p><ul><li><strong>Inventory Management includes </strong>Monitor stock levels, IN and OUT, Reordering, manage receiving (GRN) and dispatch processes, and ensure quality control.</li><li><strong>Technical Fulfilment Service Coordination i</strong>ncludes Support after-sales service coordination, manage technical tickets, and liaise with suppliers.</li><li>Prepare analytical reports for management using Zoho Inventory, CRM, Desk, and Excel.</li><li>Minimum 3 years of experience.</li><li><strong>Experience in Ecommerce will be an added advantage.</strong></li></ul><br/><p>For more details, visit:<strong> career[dot]petrame[dot]com</strong></p><p>------------------</p><p><strong>How to Apply:</strong></p><p>Jumpstart your career with us by:</p><ol type="1"><li><strong>Visiting </strong>our careers page at: <strong>career[dot]petrame[dot]com</strong></li><li><strong>Selecting</strong> the job opening</li><li><strong>Completing</strong> the application form.</li></ol><p><strong><em><u>Note: Only applications submitted through our website will be considered.</u></em></strong></p><p>------------------</p><p><strong><em><u>More job openings on our website:-</u></em></strong></p><p><strong>Sales :</strong></p><ul><li>Technical Sales Engineer</li><li>Inside Sales Engineer</li><li>Outdoor Sales Engineer</li><li>Technical Sales Engineer</li><li>Sales Coordinator</li><li>Sr. Sales Executive</li><li>Business Development Executive / Engineer</li><li>Showroom Sales Manager</li><li>Sales Manager</li><li>Sales Team Leader</li></ul><p><strong>Other :</strong></p><ul><li>Executive Assistant</li><li>Personal Assistant</li><li>Administrative Assistant</li><li>Office Operations Manager</li><li>Zoho Accountant</li><li>Mechatronics Engineer</li><li>Service Engineers and Technicians</li><li>Calibration Engineers and Technicians</li><li>Technical Operations Supervisor / Officer</li><li>WordPress Developer</li><li>Website Admin / Webmaster</li><li>IT Project Coordinator</li><li>SEO Specialist</li><li>Procurement and Purchase Executive</li><li>Logistics Coordinator (Freight)</li><li>Tools Shop Manager</li></ul><br/>

Technicians // Calibration Service Engineers // Warehouse Officer

Explore 6218+ Service desk specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

6218 service desk specialist jobs IN Dubai

Service Desk Anayst

Service Desk Anayst

Service Desk Lead - Only Arabic Nationals

Guest Experience Specialist

End user support Specialist - VIP users - Arabic Speakers

Front Desk Agent

Technicians // Calibration Service Engineers // Warehouse Officer