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customer service specialist Jobs in Dubai

customer service specialist

service technician

BIN SHABIB GROUP

Job description:Key Responsibilities:<ul><li>Diagnose, troubleshoot, and repair mobile devices (smartphones, tablets, etc.) or equipment at client sites or service centers.</li><li>Perform software installations, updates, and data recovery.</li><li>Replace hardware components such as screens, batteries, and motherboards.</li><li>Maintain accurate records of repairs, parts used, and customer interactions.</li><li>Provide technical support and guidance to customers.</li><li>Conduct routine maintenance checks and system upgrades.</li><li>Ensure compliance with company standards and safety regulations.</li><li>Travel to customer locations as needed and manage service calls efficiently.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; technical certification or diploma in Electronics, IT, or a related field preferred.</li><li>Proven experience as a mobile/device technician or field service technician.</li><li>Strong understanding of mobile operating systems (Android, iOS, etc.).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong interpersonal and communication skills.</li><li>Valid driver's license and willingness to travel as needed.</li></ul>Job Type: Full-timeWork Location: In personApplication Question(s):<ul><li>What is your current salary?</li></ul>Work Location: In person

Mobile Technician

AL TAMYEEZ SECURITY SOLUTIONS LLC

We are seeking a skilled Smart Home Automation Technician to install, configure, test, and maintain smart home and building automation systems. The ideal candidate will have hands-on experience with home automation technologies, low-current systems, and integrated control platforms to deliver seamless, user-friendly smart living solutions.Key Responsibilities:1-Installation &amp; Configuration:<ul><li>Install and configure smart home systems including:</li></ul><ul><li>Lighting control (DALI, KNX, Zigbee, Z-Wave)</li></ul><ul><li>HVAC and thermostat control</li></ul><ul><li>Curtain/blind control systems</li></ul><ul><li>Smart switches, dimmers, sensors, and keypads</li></ul><ul><li>Audio-visual and multi-room audio systems</li></ul><ul><li>Smart door locks, video door phones, and intercoms</li></ul><ul><li>Integrate smart devices with central control platforms and mobile applications</li></ul>2-Programming &amp; Testing:<ul><li>Perform basic programming and system configuration</li></ul><ul><li>Test system functionality and ensure smooth integration between subsystems</li></ul><ul><li>Customize scenes, schedules, and automation logic as per client requirements</li></ul>3-Troubleshooting &amp; Maintenance:<ul><li>Diagnose and resolve system, network, and device issues</li></ul><ul><li>Perform preventive and corrective maintenance</li></ul><ul><li>Upgrade firmware and software when required</li></ul>4-Networking &amp; Integration:<ul><li>Install and configure structured cabling, Wi-Fi networks, routers, and switches</li></ul><ul><li>Ensure secure and reliable network connectivity for smart devices</li></ul><ul><li>Integrate smart home systems with ELV, CCTV, access control, and security systems</li></ul>5-Documentation &amp; Client Support:<ul><li>Maintain installation and configuration documentation</li></ul><ul><li>Provide end-user training and system demonstrations</li></ul><ul><li>Offer post-installation technical support and service visits</li></ul>Qualifications &amp; Requirements:<ul><li>Diploma / ITI in Electrical, Electronics, IT, or Automation</li></ul><ul><li>Minimum 2&ndash;5 years of experience in smart home or automation systems</li></ul><ul><li>Hands-on experience with platforms such as Control4, KNX, Crestron, Lutron, Savant, Tuya, Home Assistant, or similar</li></ul><ul><li>Knowledge of IP networking, Wi-Fi, routers, switches, and IoT devices</li></ul><ul><li>Ability to read drawings and automation schematics</li></ul><ul><li>Valid driving license (preferred)</li></ul>Skills &amp; Competencies:<ul><li>Strong troubleshooting and problem-solving skills</li></ul><ul><li>Good communication and customer-handling abilities</li></ul><ul><li>Attention to detail and quality workmanship</li></ul><ul><li>Ability to work independently and as part of a team</li></ul>Job Location: (Dubai ,UAE )Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Smart Home Automation Engineer technician

3D CONSTRACTION LLC

HVAC MEP TECHNICIAN DUBAITechnical Requirements for Strong knowledge of HVAC systems, including: DX systems VRF/VRV systems AHU, FAHU, and FCU installationAbility to read and interpret: HVAC shop drawings Coordination drawings Mechanical layouts Isometric drawings Experience with installation of: Ductwork and accessories Refrigerant copper piping Condensate drain piping Equipment mounting and supports Thermal insulation - Knowledge of testing and commissioning, including: Nitrogen pressure testing Vacuuming procedures Refrigerant charging Air balancing basics Functional testing Familiarity with HVAC calculations: Duct sizing Airflow (CFM/L/s) External static pressure Basic cooling capacity (TR or kW) - Ability to supervise and coordinate: HVAC technicians and helpers Daily work activities Material requirements Coordination with electrical, plumbing, and civil teams - Knowledge of quality and safety: Installation according to approved shop drawings and specifications Inspection requests (IRs) Site quality control Safe work practices and PPE Preferred Qualifications 5&ndash;10 years of HVAC installation experience- Good communication skills Familiarity with Dubai / UAE projects and local standards is preferred. Ability to prepare daily progress reports and manage manpower efficiently.المتطلبات الفنية لـ معرفة متعمقة بأنظمة التكييف والتهوية، بما في ذلك: أنظمة التكييف المباشر (DX) أنظمة التكييف المتغير التدفق (VRF/VRV) تركيب وحدات مناولة الهواء (AHU) ووحدات مناولة الهواء للمروحة (FAHU) ووحدات التكييف (FCU)القدرة على قراءة وتفسير: الرسومات الهندسية لأنظمة التكييف والتهوية رسومات التنسيق المخططات الميكانيكية الرسومات الإيزومترية خبرة في تركيب: مجاري الهواء وملحقاتها أنابيب النحاس لتبريد الهواء أنابيب تصريف المكثفات تركيب المعدات ودعاماتها العزل الحراري - معرفة بالاختبار والتشغيل، بما في ذلك: اختبار ضغط النيتروجين إجراءات التفريغ شحن غاز التبريد أساسيات موازنة الهواء الاختبار الوظيفي الإلمام بحسابات أنظمة التكييف والتهوية: تحديد حجم مجاري الهواء تدفق الهواء (قدم مكعب/لتر/ثانية) الضغط الساكن الخارجي سعة التبريد الأساسية (طن تبريد أو كيلوواط) - القدرة على الإشراف والتنسيق على: أنظمة التكييف والتهوية الفنيون والمساعدون الأنشطة اليومية متطلبات المواد التنسيق مع فرق الكهرباء والسباكة والهندسة المدنية - معرفة بمعايير الجودة والسلامة: التركيب وفقًا للرسومات والمواصفات المعتمدة طلبات التفتيش مراقبة جودة الموقع ممارسات العمل الآمنة ومعدات الوقاية الشخصية المؤهلات المفضلة خبرة من 5 إلى 10 سنوات في تركيب أنظمة التكييف والتهويةمهارات تواصل جيدة يفضل الإلمام بمشاريع دبي/الإمارات العربية المتحدة والمعايير المحلية. القدرة على إعداد تقارير التقدم اليومية وإدارة القوى العاملة بكفاءةPay: AED6,000.00 - AED8,000.00 per monthWork Location: In person

HVAC MEP Technician

<div>
 The Laboratory Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at the wellsite, and provides advanced technical support during additive selection and fluid design. The Laboratory Technician maintains contact with the Client Support Labs and/or operating locations, product centers and the InTouch repository.
 
 
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 Ensure job deliverables are accurate and delivered on time.
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 Develop the competency level required to perform advanced additive selection and fluid design.
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 Ensure that laboratory equipment is in clean, working condition and that waste is regularly disposed.
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 Prepare technical presentations for internal and external customers.
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 Perform regular audits to ensure the laboratory operates according to required standards.
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 Assist the Design/Technical Engineer and Product Champions with technical support as required.
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 Perform risk analysis before each task or job to identify and mitigate potential safety or quality concerns.
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 Participate in Service Quality Meetings with customers and improve performance using action plans.
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 Participate in HSE and Quality initiatives.
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 Wear PPE and observe HSE policies.
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 Maintain the required safety training.
 
 
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 </ul>
 Lab Technician &ndash; Experience is not must but having experience in drilling fluid lab is preferred. Minimum 2 years of experience.
 
 
 SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.
</div>

Laboratory Technician

Gama Security Systems

Access Control / Security Systems TechnicianLocation: Dubai, UAECompany: GAMA Security Systems LLCJob Type: Full-timeGAMA Security Systems LLC is looking for an experienced Access Control / Security Systems Technician to support the installation, maintenance, and troubleshooting of enterprise access control systems.Key ResponsibilitiesInstallation ,Troubleshoot and repair access control systems, controllers, readers, locks, and panels.Perform Planned Preventive Maintenance (PPM) and support Annual Maintenance Contracts (AMC).Prepare service reports and technical documentation.Ensure maximum system uptime and customer satisfaction.RequirementsMinimum 2+ years of hands-on experience with enterprise access control systems.Strong knowledge of access control panels, relay logic, magnetic locks, biometric readers, and wiring.Experience with CEM Systems, Honeywell and LenelS2 OnGuard.Valid UAE driver's license is an advantage.Apply now by sending your CV to:hr@gamatelecom.comPay: AED3,500.00 - AED5,500.00 per monthWork Location: In person

Access Control / Security Systems Technician

Alfa Laval

<div>Field Service Operations Department is looking for a Field Service Engineer to be located in Dubai, UAE. This is
an interesting and challenging opportunity to be part of a dynamic, motivated &amp; competent team and
presents growth opportunities in one of the most interesting markets.<ul><li>About the Job</li><li>Undertaking servicing of equipment (on-site &amp; service center) as per Alfa Laval standards and procedures</li><li>Safety 1st Behavioral Attitude. (Stop-Think-Act)</li><li>Responsible for installation, commissioning, Trouble shooting, Audits, developing solutions, fault finding, repairs and maintenance of products such as high-speed separators &amp; decanters used in various process industries and plate heat exchangers.</li><li>Act as a service advisor for Alfa Laval helping to accelerate service business growth.</li><li>Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, basic &amp; Plus controls), training customer crew on Alfa Laval equipment.</li><li>Executing Audits and maintenance activities related to Service Agreements.</li><li>Explore business development and every possible opportunity.</li><li>Ensure fulfilment of service visits as per service agreements.</li><li>Ensure documentation of every visit and minute all observations and commitments with the customer.</li><li>Resolve customer complaints in the shortest time possible</li><li>Communication of problems observed to the respective managers for preventative/remedial actions.</li><li>Proactively recommend to customers on timely purchasing of spares and timely servicing</li><li>Concerted effort to advise customers for service agreements.</li><li>Train customers or other Field Service Engineers on basic product features.</li><li>Enhance technical abilities and competencies with every service experience and company resources available</li><li>Heat Exchange component Trouble shooting, Stripping, Assessment, Cleaning, Repair, Assembly and Testing. (Primary)</li><li>Rotating equipment Mechanical, Electrical Trouble shooting, Service, Stripping, Assessment, Cleaning, Repair, Assembly, Testing, Installation and commissioning</li><li>Support remote guidance service to customer when and where required.</li><li>Adhere to Quality &amp; Safety (QHSE) Procedures</li><li>Effective using of AL system tools (OneService, Lead app, HSE Near miss app, E-Learning portal, Workday, Sensei IB)</li><li>Generate service business Leads by effective using of the FSE Lead app</li><li>Reporting Near Miss using the HSE digital platform</li><li>Timely submission of Service reports, Expense report and payroll, customer signed timesheet.</li><li>Participate in adhoc service transformation projects assigned by Service Management</li><li>Supporting Sales functions in technical solutions and participate in technical forums</li></ul>
Who you are
<ul><li>Diverse team player, maintaining strong relationships with internal team and high focus on external customer.</li><li>Role model in transparent communication, sharing of knowledge to peers, eager to learn &amp; develop.</li><li>Organised, self-prepared and result oriented approach on given tasks</li><li>Flexibility to work on long duration assignments (National &amp; International) &amp; overtime when required</li><li>Self-reliant &amp; Ability to work under pressure and readiness to take assignments with short given notice of time.</li><li>It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity &ndash; acting as part of a dynamic team with colleagues around the region.</li><li>Further, good communication skills in English, spoken and written, are essential, along with an understanding of Microsoft Office products. Driving license is required.</li></ul>
Qualifications &amp; experience:<ul><li>Engineering background / Mechanical / Electrical / Automation with hands on experience.</li><li>Process control instrumentation, understanding of software programmes and industrial networking experience and knowledge will be an advantage</li><li>Minimum 5-8 years&rsquo; experience in rotating equipment, heat exchangers, decanters, high speed separators and associated equipment.</li><li>Good knowledge &amp; practical skills in Microsoft office packages and digital reporting.</li><li>Good communication &amp; negotiation skills. Express verbal and written ideas effectively to all levels of people.</li></ul>
If you consider yourself qualified for the position and are interested in applying please click on the blow link.
Work Place &amp; Hierarchy
The position is located in Alfa Laval Office in Dubai, UAE reporting to Field Service Team Manager
Physical &amp; Environmental Factors 
Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor &ndash; footwear, hearing, eyewear. 
Environmental Factors (hazardous materials, work location, work surfaces, exposure). 
 
Why should you apply:<ul><li>
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.</li><li>
Exciting place to build a global network with different nationalities.</li><li>
Your work will have a true impact on Alfa Laval&rsquo;s future success, you will be learning new things every day.</li></ul>
&quot;We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.&rdquo;
#LI-BP2</div>

Field Service Engineer

Pedigri Technologies

<div>
 
 Job Purpose
 
 
 
 The service engineer will carry out service and technical activities in the repair hub.
 
 
 
 Role And Responsibilities
 
 
 
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 Diagnose, repair, and maintain hardware and software components of computer systems, security networks and mobile phones.
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 Provide technical support service to the customers who have technical difficulties within their device and software.
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 Performed all levels of preventive maintenance services as per vendor procedure.
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 Provide 1 hr TAT for walk in repair service.
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 Maintain a record of all tools and test equipment's utilized and ensure their availability by accurate checks and ensure their accuracy as recommended by the manufacturer.
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 Preparing job orders and service report
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 Provide quotation for Out of warranty repair.
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 System updates on the repair activity / claims
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 Complies with company code of conduct and vendor service operating procedure.
 
 
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 Qualifications And Education Requirements
 
 
 
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 Minimum 3 years of experience on the same field
 
 
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 Skills And Abilities
 
 
 
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 Strong knowledge of Microsoft Office Suite (Word, Outlook, and Excel)
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 Good communication skills: effective interaction with vendors and all levels of employees throughout the corporation.
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 Self-starter, highly motivated and able to handle multiple tasks, interruptions and changing priorities.
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 Ability to comply with all company policies and procedures, proactively protecting Ability to efficiently organize work and manage time to meet deadlines
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 </ul>
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Service Engineer

Explore 355+ Service technician in Dubai this July. Find roles across top companies and apply now to boost your career.