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servicenow administrator developer

PaperDrop Corp.

We are hiring on behalf of our client, a leading IT services company in Dubai, for the position of Lead ServiceNow Developer (ITSM, ITOM, H&amp;S)Location: Dubai, United Arab Emirates (On-site)Full-Time PositionRole SummaryWe are seeking an experienced Lead ServiceNow Developer (ITSM, ITOM, H&amp;S) with expertise in ITSM, ITOM, and H&amp;S modules. The Lead ServiceNow Developer (ITSM, ITOM, H&amp;S) will be responsible for configuring and customizing ServiceNow H&amp;S applications while ensuring solutions align with business and architectural requirements.Key Responsibilities<ul><li>Configure and customize ServiceNow H&amp;S applications, including Incident, Hazard, Inspections, and Risk Assessments modules</li><li>Develop and enhance forms, workflows, dashboards, and notifications</li><li>Implement and manage role-based access controls (ACLs)</li><li>Collaborate with architects, business analysts, and other team members to deliver high-quality solutions</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;6 years of hands-on ServiceNow development experience</li><li>Strong proficiency in JavaScript, Glide API, and ServiceNow Studio</li><li>Experience with Flow Designer, App Engine, and Service Portal</li><li>ServiceNow Certified System Administrator (CSA) certification required</li><li>Primary skills: ITSM, ITOM, H&amp;S</li><li>Secondary skills: JavaScript, ServiceNow scripting (Glide API)</li></ul>Job Type: Full-timePay: AED28,000.00 - AED35,000.00 per monthExperience:<ul><li>CSA: 1 year (Preferred)</li></ul>License/Certification:<ul><li>CSA Certification? (Preferred)</li></ul>

Lead ServiceNow Developer (ITSM, ITOM, H&S)

Halian | Managed Services, Recruitment Agency & Contract Staffing

<div>
 A multinational enterprise specializing in digital transformation and enterprise service management is currently seeking a
 
 Sr. ServiceNow Developer
 
 to configure and customize ServiceNow H&amp;S modules, ensuring alignment with architecture and business requirements.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Configure H&amp;S applications (incident, hazard, inspections, risk assessments)
 </li>
 <li>
 Build forms, workflows, dashboards, and notifications
 </li>
 <li>
 Implement role-based access controls (ACLs)
 </li>
 <li>
 Collaborate with architect and BA to deliver solutions
 
 
 </li>
 </ul>
 
 Qualifications and Skills:
 
 
 
 <ul>
 <li>
 3&ndash;6 years ServiceNow development experience
 </li>
 <li>
 Strong skills in JavaScript, Glide API, ServiceNow Studio
 </li>
 <li>
 Experience with Flow Designer, App Engine, Service Portal
 </li>
 <li>
 ServiceNow Certified System Administrator required
 
 
 </li>
 </ul>
 
 Halian Group:
 
 With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow&rsquo;s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
 
 
 At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
 
 
 Sr. ServiceNow Developer in Dubai, United Arab Emirates
 
 
</div>

Sr. ServiceNow Developer (m/f/d)

GROWTH CONSULTANT

Sr. ServiceNow Developer – 14-16 yrsRole Summary <ul><li>Configure and customize ServiceNow H&S modules ( health & Safety), ensuring alignment with architecture and business requirements.</li><li>Configure H&S applications (incident, hazard, inspections, risk assessments)</li><li>Build forms, workflows, dashboards, and notifications</li><li>Implement role-based access controls (ACLs)</li><li>Collaborate with architect and BA to deliver solutions</li></ul>

Servicenow Developer

DXC Technology

Platform Design and Architecture: <ul> <li>Develop and maintain the overall architectural blueprint of the ServiceNow platform.</li> <li>Ensure the platform architecture aligns with industry best practices and organizational standards.</li> <li>Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.</li> </ul> Implementation and Integration: <ul> <li>Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.</li> <li>Oversee the integration of ServiceNow with other enterprise systems and applications.</li> <li>Ensure data consistency and integrity across the platform and integrated systems.</li> </ul> Customization and Development: <ul> <li>Oversee the customization of ServiceNow applications to meet specific business needs.</li> <li>Lead the development of custom applications and modules on the ServiceNow platform.</li> <li>Ensure all customizations and developments are properly documented and maintainable.</li> </ul> Governance and Best Practices: <ul> <li>Establish and enforce platform governance and best practices.</li> <li>Conduct regular reviews of platform performance, scalability, and security.</li> <li>Ensure compliance with relevant regulatory requirements and organizational policies.</li> </ul> Stakeholder Management: <ul> <li>Collaborate with business stakeholders to understand their needs and translate them into technical solutions.</li> <li>Provide technical guidance and support to the development and administrative teams.</li> <li>Communicate effectively with senior management and other stakeholders on platform strategy and performance.</li> </ul> Continuous Improvement: <ul> <li>Stay updated with the latest ServiceNow features, releases, and industry trends.</li> <li>Identify opportunities for process improvement and automation using the ServiceNow platform.</li> <li>Lead initiatives to enhance the user experience and overall efficiency of the platform.</li> </ul>

ServiceNow Platform Architect

Key Responsibilities:<ul> <li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li> <li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li> <li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li> <li>Manage integrations between ServiceNow and external systems to support seamless operations.</li> <li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li> <li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li> <li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li> </ul>Required Skills and Experience:<ul> <li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li> <li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li> <li>Experience in scripting, workflow design, and platform customization.</li> <li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> <li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li> <li>Bachelor s degree in Computer Science, Information Technology, or related discipline.</li> </ul>

ServiceNow Senior Technical Consultant

<div>About GAC
Our corporate DNA
World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.
7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.
About Job
The main purpose of the IT Service Desk administrator is to provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs. The IT Service Desk will provide 24x7x365 first-line support via all modern communication channels and offer remote support when required. Therefore, the Service Desk administrator must be flexible and available to work shifts during the day or night.
The job exists for an individual who will adopt ITIL Framework for Service Management. The Service Desk will log, categorize, assign, and resolve received IT requests and, where required, will use their excellent knowledge of GAC stakeholders and third-party suppliers to find solutions to Incidents and requests.
The job contributes to the smooth functioning of business operations and will demonstrate excellent knowledge of GAC&rsquo;s IT systems, Infrastructure, and service catalog.
 
Additionally, this role supports the continuous improvement of IT services through proactive monitoring, process automation, and enhancement of end-user digital experience. The administrator will also play a key role in maintaining endpoint security compliance, promoting user awareness, and collaborating with cybersecurity and infrastructure teams to strengthen the organization&rsquo;s IT resilience.
 This Position required to work on roster basis
Key Responsibilities
Provide L1 &amp; L2 support for Microsoft 365, which includes E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.
GAC Business Application administration and support.
Responsible for GAC Service Desk Support (ServiceNow).
Desktop and Applications support.
Administer GAC Monitoring systems.
Daily monitoring of Anti-virus status, Device Management, and Group IT Servers hosted on-prem and Cloud.
Monthly Patching of servers and endpoints.
Vendor Management (Suppliers/Consultants).
IT Service Desk Procedures &amp; Guidelines.
Responsible for Inventory Management. 
Requirements<ul><li>
Degree in IT or Secondary education with relevant technical qualifications.</li><li>
ITIL, Microsoft 365, Azure Administrator, and Certification in networking, Intune, Endpoint Manager, or ServiceNow certification would be an added advantage.</li><li>
Experience in ITSM platforms (ServiceNow, JIRA), automation tools, and cybersecurity awareness. Familiarity with cloud security, MFA, and zero-trust concepts.</li><li>
Minimum of 4 years&rsquo; experience in IT support within enterprise or hybrid cloud environments or in an IT administration function.</li><li>
Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.</li><li>
Experience in Microsoft Device management solutions would be an advantage.</li><li>
Excellent command of the English language.</li><li>
Strong self-led, work prioritization, and strong analytical skills.</li><li>
Team-player.</li><li>
Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.</li><li>
Knowledge of service desk ticketing system &ndash; exposure to Jira on-prem would be an added advantage.</li></ul></div>

IT Service Desk Administrator

<div>Job Description:
Key Responsibilities:
Service Delivery Management:<ul><li>
Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li><li>
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li><li>
Ensure adherence to ITIL and other relevant best practices in service management.</li></ul>
Client Relationship Management:<ul><li>
Serve as the primary point of contact for clients regarding ServiceNow services and support.</li><li>
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li><li>
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li></ul>
Project Management:<ul><li>
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li><li>
Develop and maintain project plans, schedules, and budgets.</li><li>
Ensure effective communication and coordination among project stakeholders.</li></ul>
Quality Assurance and Improvement:<ul><li>
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li><li>
Identify opportunities for service improvements and implement changes to enhance service delivery.</li><li>
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li></ul>
Team Leadership and Development:<ul><li>
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li><li>
Conduct regular performance reviews and provide constructive feedback.</li><li>
Foster a collaborative and high-performing team culture.</li></ul>
Service Monitoring and Reporting:<ul><li>
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li><li>
Prepare and present regular service performance reports to clients and senior management.</li><li>
Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li></ul>
Qualifications:
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master&rsquo;s degree is a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.</li><li>
Proven experience in managing ServiceNow implementations and ongoing support.</li></ul>
Certifications:<ul><li>
ITIL Foundation certification is required.</li><li>
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.</li></ul>
Skills:<ul><li>
Strong leadership and team management skills.</li><li>
Excellent client relationship management and communication skills.</li><li>
Proficiency in project management methodologies and tools.</li><li>
In-depth knowledge of ServiceNow platform, modules, and capabilities.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Competencies:<ul><li>
Strategic thinking and planning.</li><li>
Strong organizational and multitasking abilities.</li><li>
Attention to detail and commitment to quality.</li><li>
Ability to work effectively under pressure and meet tight deadlines.</li><li>
Collaborative and team-oriented mindset.</li></ul>
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Service Delivery Manager

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