product manager

customer service team leader Jobs in Kuwait City

customer service team leader

field service engineering specialist professional Jobs in Kuwait City

field service engineering specialist professional

learning & development manager Jobs in Kuwait City

learning & development manager

project manager

services leader

Trane Technologies

<div>
 At Trane TechnologiesTM and through our businesses including Trane&reg; and Thermo King&reg;, we create innovative climate solutions for buildings, homes, and transportation that challenge what&rsquo;s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
 <br/>
 <br/>
 <strong>
  Job Summary：
  <br/>
  <br/>
 </strong>
 Functions as Service Business Leader. Responsible for the administration, implementation, and management of the services sales and fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service area and is accountable for the strategy and achievement of specific business objectives.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for driving the services business from both sales and fulfillment front for the Kuwait region.
  </li>
  <li>
   Drive market coverage through sales teams, monitor quotation pipeline and address customer needs
  </li>
  <li>
   Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
  </li>
  <li>
   Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
  </li>
  <li>
   Responsible for achieving mission objectives regarding sales, profit, and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
  </li>
  <li>
   As a member of the leadership team, responsible for participating in annual operating plan preparation.
  </li>
  <li>
   Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
  </li>
  <li>
   Develop and implement new service products following the market environment, demand and technology evolution.
  </li>
  <li>
   Manage the fulfillment teams, both back end and front end.
  </li>
  <li>
   Works with HVAC Fulfillment leader and Technician supervisors to establish required skill sets, talents, and capabilities.
  </li>
  <li>
   Monitor and drive training programs and service engineers &amp; technicians career development.
  </li>
  <li>
   Works as liaison between business unit/corporate and service team to resolve issues.
  </li>
  <li>
   Interacts with sales to ensure smooth hand off of projects from the sales process.
  </li>
  <li>
   Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
  </li>
  <li>
   Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
  </li>
  <li>
   Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
  </li>
  <li>
   Maintains quality standards by ensuring effective supervision and inspection job sites.
  </li>
  <li>
   Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
  </li>
  <li>
   Responsible for internal communications flow between service personnel and leadership team.
  </li>
  <li>
   Responsible for maintaining organization&rsquo;s expertise of Trane and competitor&rsquo;s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions-based business strategy.
  </li>
  <li>
   Reviews project measurements and monitors projects through completion.
  </li>
  <li>
   Responsible for administering safety and environmental program in the service area.
  </li>
  <li>
   Flexibility to work outside normal working hours and weekends, as required.
  </li>
  <li>
   Drive the service excellence to be a local market leader.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in mechanical engineering is preferred.
  </li>
  <li>
   A minimum of + 5 years of experience in leading and managing teams, showcasing ability to guide and inspire team members toward achieving exceptional results.
  </li>
  <li>
   + 5 years of proven experience in P&amp;L Management, highlighting expertise in effectively driving financial performance and strategic decision-making.
  </li>
  <li>
   Demonstrate strong time management skills, efficiently juggling tasks, and priorities to consistently meet deadlines and achieve stream objectives.
  </li>
  <li>
   Previous experience in a similar position in the HVAC industry is a must, Rental &amp; Energy Services experience is a plus
  </li>
  <li>
   Previous experience in managing sales team, fulfillment personnel. Experience in managing managers is a plus.
  </li>
  <li>
   The successful candidate will be able to demonstrate excellent communication, presentation, and problem-solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
</div>


Services Leader

Grand Hyatt

<div>
 <strong>
  Organization- Grand Hyatt Kuwait City
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 As a Team Leader you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
 <br/>
 <br/>
 The Team Leader - Stewarding is responsible to assist the Stewarding Manager in ensuring the efficient and economic operation of the Stewarding Department in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 A potential candidate will ideally have:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant degree or diploma in Hospitality or Tourism management.
  </li>
  <li>
   Minimum 2 years work experience hotel operations.
  </li>
  <li>
   Good problem solving, administrative and interpersonal skills are a must.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.
 </strong>
</div>


Team Leader- Stewarding

Siemens

<div>
 <strong>
  Job Title:
 </strong>
 Projects Head &ndash; Turnkey Grid Control Business (MEA)
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 : Kuwait City, Kuwait or other major Siemens Locations in ME region
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for a seasoned and results-driven leader to head the Turnkey Grid Control business&mdash;with a primary focus on telemetry and communications&mdash;across the Middle East &amp; Africa (MEA) region. This role is accountable for shaping and executing the regional strategy while ensuring the successful delivery of fully localized turnkey projects within the region.
 <br/>
 <br/>
 The position holder will oversee end-to-end project execution, drive operational excellence, and build strong, long-term relationships with customers and key stakeholders. Leading a diverse, high-performing technical team, you will work in close alignment with global functions to deploy advanced Grid Control solutions that enable the digital transformation of power utilities across MEA.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 Our ideal candidate brings strong technical expertise in Grid Control systems&mdash;such as Spectrum Power 7&mdash;combined with proven leadership experience in managing multidisciplinary technical teams and delivering complex solution-based projects in a regional environment. Here are tasks and responsibilities:
 <br/>
 <br/>
 <strong>
  Strategic Leadership &amp; General Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implement and execute the regional Grid Control strategy in alignment with global objectives.
  </li>
  <li>
   Own P&amp;L performance for the MEA Grid Control business, ensuring revenue growth and project profitability.
  </li>
  <li>
   Drive execution performance and achieve utilization targets across regional resources.
  </li>
  <li>
   Support business development activities in assigned countries and priority markets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Global Standards &amp; Regional Capability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver global-standard products and solutions while effectively leveraging regional capabilities.
  </li>
  <li>
   Expand business opportunities through lifecycle services, upgrades, and recurring turnkey offerings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Development &amp; Customer Engagement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engage with senior customer stakeholders to secure contractual commitments.
  </li>
  <li>
   Drive lifecycle business growth through recurring service, modernization, and upgrade solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Align internal and external stakeholders to ensure smooth and efficient project execution.
  </li>
  <li>
   Collaborate closely with Sales and global functions including Business Management (BM), PMO, PLM, and Service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence &amp; Project Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure successful delivery of the Solutions (SOL) portfolio in compliance with global standards.
  </li>
  <li>
   Act as executive sponsor for key strategic customers.
  </li>
  <li>
   Deliver projects on time, within budget, and to high quality standards.
  </li>
  <li>
   Support the bid and tender process, including independent handling of service offers below &euro;500k.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership &amp; Capability Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plan and allocate resources for bids, project execution, and service delivery.
  </li>
  <li>
   Build, lead, and develop a high-performing regional team.
  </li>
  <li>
   Foster a culture of collaboration, innovation, accountability, and continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Market Intelligence &amp; Representation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor market trends, regulatory developments, and competitive dynamics.
  </li>
  <li>
   Represent the company at industry events, customer forums, and professional networks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Skills &ndash; Digital and Solid:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in electrical engineering (preferred) or similar technical discipline.
  </li>
  <li>
   Strong general management capability, including P&amp;L ownership, strategic planning, and leadership.
  </li>
  <li>
   Deep understanding of power utility automation and digital transformation.
  </li>
  <li>
   Proven experience in turnkey services for substation automation, preferably covering:
  </li>
  <ul>
   <li>
    Communication systems
   </li>
   <li>
    Cybersecurity
   </li>
   <li>
    RTUs
   </li>
   <li>
    Tele-protection technologies
   </li>
   <li>
    Integration of HV/MV substations with control centers
   </li>
  </ul>
  <li>
   Strong customer engagement and negotiation skills at senior levels, including EPC-based business models within the utility sector.
  </li>
  <li>
   Demonstrated people management experience leading technical and multidisciplinary teams.
  </li>
  <li>
   Excellent stakeholder management skills with the ability to collaborate across regions and global functions.
  </li>
  <li>
   Fluency in Arabic and English is absolute must for this role.
   <br/>
  </li>
 </ul>
 <strong>
  We offer you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 to 3 days of mobile work per week as a global standard.
  </li>
  <li>
   Diverse and inclusive culture.
  </li>
  <li>
   An environment where everyone can bring their whole self and feel a sense of belonging.
  </li>
  <li>
   the foundation to develop personally and expertly.
  </li>
  <li>
   Great variety of learning &amp; development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Create a better #TomorrowWithUs!
  <br/>
  <br/>
 </strong>
 As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.
 <br/>
 <br/>
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at https://www.siemens.com/global/en.html
 <br/>
 <br/>
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 <br/>
 <br/>
 We are looking forward to receiving your online application.
 <br/>
 <br/>
 Please note: Only complete applications can be considered in the selection process.
</div>


Projects Head – Turnkey Grid Control Business (MEA)

<div><div><div><div><div><div><b>Job ID
</b></div><div>489228
</div></div><div><div><b>Posted since
</b></div><div>24-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Project Management
</div></div><div><div><b>Company
</b></div><div>Siemens Industrial Business Co. For Electrical, Electronic and Mechanical Contracting WLL
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Kuwait City - Al Kuwayt - Kuwait
</li></ul></div></div></div></div></div><div><div><div><div><div><p><b>Job Title:</b> Projects Head &ndash; Turnkey Grid Control Business (MEA)</p>
<p><b>Location</b>: Kuwait City, Kuwait or other major Siemens Locations in ME region</p>
<p><b>About the Role</b></p>
<p>We are looking for a seasoned and results-driven leader to head the Turnkey Grid Control business&mdash;with a primary focus on telemetry and communications&mdash;across the Middle East &amp; Africa (MEA) region. This role is accountable for shaping and executing the regional strategy while ensuring the successful delivery of fully localized turnkey projects within the region.</p>
<p>The position holder will oversee end-to-end project execution, drive operational excellence, and build strong, long-term relationships with customers and key stakeholders. Leading a diverse, high-performing technical team, you will work in close alignment with global functions to deploy advanced Grid Control solutions that enable the digital transformation of power utilities across MEA.</p>
<p><b>Key Responsibilities:</b></p>
<p>Our ideal candidate brings strong technical expertise in Grid Control systems&mdash;such as Spectrum Power 7&mdash;combined with proven leadership experience in managing multidisciplinary technical teams and delivering complex solution-based projects in a regional environment. Here are tasks and responsibilities:</p>
<p><b>Strategic Leadership &amp; General Management</b></p>
<ul><li>Implement and execute the regional Grid Control strategy in alignment with global objectives.</li>
<li>Own P&amp;L performance for the MEA Grid Control business, ensuring revenue growth and project profitability.</li>
<li>Drive execution performance and achieve utilization targets across regional resources.</li>
<li>Support business development activities in assigned countries and priority markets.</li>
</ul><p><b>Global Standards &amp; Regional Capability</b></p>
<ul><li>Deliver global-standard products and solutions while effectively leveraging regional capabilities.</li>
<li>Expand business opportunities through lifecycle services, upgrades, and recurring turnkey offerings.</li>
</ul><p><b>Business Development &amp; Customer Engagement</b></p>
<ul><li>Engage with senior customer stakeholders to secure contractual commitments.</li>
<li>Drive lifecycle business growth through recurring service, modernization, and upgrade solutions.</li>
</ul><p><b>Stakeholder Management</b></p>
<ul><li>Align internal and external stakeholders to ensure smooth and efficient project execution.</li>
<li>Collaborate closely with Sales and global functions including Business Management (BM), PMO, PLM, and Service.</li>
</ul><p><b>Operational Excellence &amp; Project Delivery</b></p>
<ul><li>Ensure successful delivery of the Solutions (SOL) portfolio in compliance with global standards.</li>
<li>Act as executive sponsor for key strategic customers.</li>
<li>Deliver projects on time, within budget, and to high quality standards.</li>
<li>Support the bid and tender process, including independent handling of service offers below &euro;500k.</li>
</ul><p><b>Team Leadership &amp; Capability Development</b></p>
<ul><li>Plan and allocate resources for bids, project execution, and service delivery.</li>
<li>Build, lead, and develop a high-performing regional team.</li>
<li>Foster a culture of collaboration, innovation, accountability, and continuous improvement.</li>
</ul><p><b>Market Intelligence &amp; Representation</b></p>
<ul><li>Monitor market trends, regulatory developments, and competitive dynamics.</li>
<li>Represent the company at industry events, customer forums, and professional networks.</li>
</ul><p><b>Qualifications &amp; Skills &ndash; Digital and Solid:</b></p>
<ul><li>Bachelor&rsquo;s degree in electrical engineering (preferred) or similar technical discipline.</li>
<li>Strong general management capability, including P&amp;L ownership, strategic planning, and leadership.</li>
<li>Deep understanding of <b>power utility automation and digital transformation</b>.</li>
<li>Proven experience in <b>turnkey services for substation automation</b>, preferably covering:</li>
<ul><li>Communication systems</li>
<li>Cybersecurity</li>
<li>RTUs</li>
<li>Tele-protection technologies</li>
<li>Integration of HV/MV substations with control centers</li>
</ul><li>Strong customer engagement and negotiation skills at senior levels, including EPC-based business models within the utility sector.</li>
<li>Demonstrated people management experience leading technical and multidisciplinary teams.</li>
<li>Excellent stakeholder management skills with the ability to collaborate across regions and global functions.</li>
<li>Fluency in Arabic and English is absolute must for this role.</li>
</ul><p><b>We offer you</b></p>
<ul><li>2 to 3 days of mobile work per week as a global standard.</li>
<li>Diverse and inclusive culture.</li>
<li>An environment where everyone can bring their whole self and feel a sense of belonging.</li>
<li>the foundation to develop personally and expertly.</li>
<li>Great variety of learning &amp; development opportunities</li>
</ul><p><b>Create a better #TomorrowWithUs!</b></p>
<p>As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.</p>
<p>Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at https://www.siemens.com/global/en.html</p>
<p>At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds</p>
<p>We are looking forward to receiving your online application.</p>
<div>Please note: Only complete applications can be considered in the selection process.</div></div></div></div></div></div></div>

AEROCONTACT

<div>
 Safran est un groupe international de haute technologie op&eacute;rant dans les domaines de l'a&eacute;ronautique (propulsion, &eacute;quipements et int&eacute;rieurs), de l'espace et de la d&eacute;fense. Sa mission : contribuer durablement &agrave; un monde plus s&ucirc;r, o&ugrave; le transport a&eacute;rien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implant&eacute; sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europ&eacute;en sur ses march&eacute;s.  Safran est la 2&egrave;me entreprise du secteur a&eacute;ronautique et d&eacute;fense du classement &laquo; World's Best Companies 2024 &raquo; du magazine TIME.  Safran Aircraft Engines con&ccedil;oit, produit et commercialise, seul ou en coop&eacute;ration, des moteurs a&eacute;ronautiques civils et militaires aux meilleurs niveaux de performance, fiabilit&eacute; et respect de l'environnement. La soci&eacute;t&eacute; est notamment, &agrave; travers CFM International*, le leader mondial de la propulsion d'avions commerciaux courts et moyen-courriers. * CFM International est une soci&eacute;t&eacute; commune 50/50 de Safran Aircraft Engines et GE Aerospace.  Parce que nous sommes persuad&eacute;s que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunit&eacute;s d'emploi.
 <br/>
 <br/>
 Descriptif mission
 <br/>
 <br/>
 Envie de vous rapprocher au plus pr&egrave;s de l'utilisation de nos produits ? Le d&eacute;partement Field Service and Flight Ops de la direction support clients des moteurs civils rassemble une &eacute;quipe internationale de Field Services Engineers (FSE) d&eacute;ploy&eacute;e au plus pr&egrave;s des op&eacute;rations de nos clients : les compagnies a&eacute;riennes ou les centres de r&eacute;paration moteurs. Dans un environnement o&ugrave; les activit&eacute;s a&eacute;riennes de nos clients sont en croissance et en permanente &eacute;volution, nous devons adapter le support de proximit&eacute; de nos &eacute;quipes pour garantir un niveau &eacute;lev&eacute; de satisfaction de nos clients en accompagnant techniquement chacun d'eux pour une exploitation optimis&eacute;e de leurs op&eacute;rations. Le FSE sera bas&eacute; au Kowe&iuml;t, pour une dur&eacute;e de 3 ans et sera charg&eacute; de supporter l'ensemble des clients CFM op&eacute;rant des CFM56 et LEAP. Il pourra potentiellement &agrave; terme supporter &eacute;galement &agrave; distance d'autres clients de la r&eacute;gion. Le "Field Support Engineer" (FSE) est le repr&eacute;sentant de Safran Aircraft Engines/CFM bas&eacute; au plus pr&egrave;s du client afin de lui fournir un support technique sur les produits CFM en accord avec le contrat sign&eacute;. Apr&egrave;s une p&eacute;riode de formation initiale sur le site de Montereau et/ou sur une autre base client avec un FSE exp&eacute;riment&eacute;, les missions principales du FSE seront  Assurer la communication 24/7 entre les Clients support&eacute;s et l'OEM (Original Equipment Manufacturer) et &ecirc;tre la premi&egrave;re interface CFM pour le client. Etablir et maintenir avec les clients un climat professionnel de confiance. Ecouter le client, comprendre ses probl&eacute;matiques et proposer les solutions identifi&eacute;es avec l'&eacute;quipe client. Assurer le support technique incluant notamment des recommandations aux clients ainsi qu'une assistance &agrave; la r&eacute;solution des probl&egrave;mes techniques et &agrave; l'utilisation de la documentation technique et des outils existants. Participer activement &agrave; la vie de l'Equipe Client en coordination avec le CSM (Customer Support Manager) ou le CPM (Customer Program Manager), en se mettant au service de l'Equipe chez le client. Coordonner les plans flotte et les services sous la responsabilit&eacute; de l'OEM chez les clients. Rapporter la vision partag&eacute;e avec le CSM ou le CPM de la satisfaction des clients. Anticiper et avertir l'OEM ou les Services sur une situation de crise imminente. Supporter activement les campagnes de vente (produits et services) et promouvoir les Services, en coh&eacute;rence avec la politique de vente. Rapporter dans les outils informatiques d&eacute;di&eacute;s tous les &eacute;l&eacute;ments op&eacute;rationnels avec pr&eacute;cision.
 <br/>
 <br/>
 Pour r&eacute;aliser votre mission, de solides connaissances et comp&eacute;tences dans le fonctionnement des turbor&eacute;acteurs ainsi que dans la mise en oeuvre de leurs proc&eacute;dures de maintenance sont un atout. D'excellentes qualit&eacute;s relationnelles et le sens du client sont indispensables de par les nombreux contacts avec les &eacute;quipes clients internes &agrave; Safran et les clients dans le monde entier. Etant donn&eacute; l'environnement international de la soci&eacute;t&eacute;, de nos clients, et de la localisation du poste votre anglais doit &ecirc;tre parfaitement ma&icirc;tris&eacute;. Vous &ecirc;tes proactif, autonome et avez le go&ucirc;t pour la relation clients avec l'envie d'assouvir votre gout pour l'international. Ing&eacute;nieur/cadre avec minimum 5 ans d'exp&eacute;rience dans l'a&eacute;ronautique
</div>


Field Service Engineer CFM (expatriation) - Koweït - F/H - SAFRAN AIRCRAFT ENGINES FRANCE

AC House company

<p>Furniture Retail Company</p><p>We are seeking a proactive and customer-centric Customer Service Team Leader to lead our service team and ensure a seamless customer journey across our furniture and mattress retail operations.</p><p>Key Responsibilities</p><ul><li>Lead, supervise, and motivate the customer service team on a daily basis</li><li>Deliver a high standard of customer experience before, during, and after sales</li><li>Handle and resolve escalated customer complaints and inquiries efficiently</li><li>Manage and follow up on customer cases using the CRM system, ensuring accurate tracking and timely resolution</li><li>Coordinate closely with sales, delivery, warehouse, and after-sales teams</li><li>Monitor order status, delivery schedules, and post-delivery follow-ups</li><li>Train, coach, and evaluate team members to improve service quality and performance</li><li>Ensure service processes are efficient, structured, and aligned with company standards</li><li>Prepare performance reports, service metrics, and KPIs</li></ul><p>Requirements</p><ul><li>Proven experience as a Customer Service Team Leader / Supervisor, preferably in retail</li><li>Experience in furniture, mattress, or home retail is a strong advantage</li><li>Arabic speaking is preferred (English is required)</li><li>Strong working knowledge of CRM systems and customer case management</li><li>Digitally savvy with a modern, process-driven approach to customer service</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, work under pressure, and manage priorities effectively</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Career growth within a growing retail business</li><li>Professional and supportive work environment</li></ul><p>Job Type: Full-time</p><p>Pay: KD500.000 - KD600.000 per month</p>

Customer Service Team Leader

<div><div><div><div><p><b>This Opportunity
</b></p><p>Seeking a full-time <b>Air Traffic Controller </b>in support of LOGCAP V. Join our team and grow with us as we provide best in-class services that help clients solve their most complex challenges.
</p><p>Your Impact
</p><p>The Air Traffic Controller provides for the safe, orderly, and expeditious flow of air traffic in the assigned airspace or airport and assists aircraft in distress or emergency situations.
</p><ul><li>Receive, post, and relay flight data information, clearances, and messages.
</li><li>Issue arrival and departure instructions, aviation weather information, and special advisories to aircraft operating under their control.
</li><li>Issue information and clearances for properly separating and sequencing aircraft and monitors the flight progress of aircraft.
</li><li>Issue information and instructions for the orderly movement of traffic (aircraft, vehicles, and pedestrians) in the movement area.
</li><li>Coordinate with other controllers, facilities, and agencies to provide prompt ATC services.
</li><li>Coordinate arrival and departure times with flight operations.
</li><li>Coordinate ramp and refuel services for aircraft.
</li><li>Assist aircraft in emergency or distress situations.
</li><li>Maintain facility logs.
</li><li>Perform operator-level equipment checks and advise maintenance personnel and Facility Chief of any outages.
</li><li>Follow FAA, ICAO, DOD, and host nation aviation regulations and procedures.
</li><li>Complete annual weather training to take and disseminate supplemental weather observations.
</li><li>Assist in facility operations as directed by Shift Leader.
</li></ul><p><b>Who You Are
</b></p><p><b>Required Qualifications
</b></p><ul><li>Must have computer skills and be able to operate a variety of computer programs.
</li><li>Must be able to speak, read and write English fluently
</li><li>Must maintain a valid driver&rsquo;s license from their home country with validity for 12 months from on-site employment date.
</li><li>Must maintain a valid passport from their home country with validity for 12 months from on-site employment date
</li><li>Must satisfy and maintain all medical screening requirements to include COVID-19 vaccinations
</li><li>Must be able to gain and maintain authorized entry onto US military installations.
</li><li>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
</li></ul><p><b>Additional Required Qualifications
</b></p><ul><li>Must be a USN with a SECRET security clearance
</li><li>Must be FAA certified Air Traffic Controller with at least 4 or more years&rsquo; experience
</li><li>Ability to travel domestically and internationally
</li><li>Graduate of a US military air traffic control school or FAA Academy.
</li><li>Air Traffic Control Specialist (ATCS) certificate.
</li><li>FAA Control Tower Operator Certificate of CTO Certificate of Grades.
</li><li>Military MOS Army 15Q training preferred.
</li><li>Ability to pass <b>Class IV Army flight physical.
</b></li><li>Ability to work night and day shift in austere environment.
</li><li>Some heavy lifting may be required.
</li><li>Living and working conditions at assignment location could be remote and uncomfortable.
</li><li>Long hours, exposure to weather and hazardous conditions.
</li><li>Personnel should be aware of moving on short notice and under adverse conditions.
</li></ul><p><b>Role Characteristics
</b></p><ul><li>Great interpersonal skills.
</li><li>Customer service oriented.
</li><li>Team player.
</li><li>Ability to multitask.
</li></ul><p><b>Who We Are:
</b></p><p>Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
</p><p><b>EEO Commitment
</b></p><p>Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
</p><p>Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
</p><p>Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.<br>
</p><p></p><p>#LI-CB1</p></div></div></div></div><p></p>

LOGCAP – Air Traffic Controller (USN) - Kuwait

Explore 136+ Services leader in Kuwait City this January. Find roles across top companies and apply now to boost your career.

136 services leader jobs IN Kuwait City

Services Leader

Team Leader- Stewarding

Projects Head – Turnkey Grid Control Business (MEA)

Projects Head – Turnkey Grid Control Business (MEA)

Field Service Engineer CFM (expatriation) - Koweït - F/H - SAFRAN AIRCRAFT ENGINES FRANCE

Customer Service Team Leader

LOGCAP – Air Traffic Controller (USN) - Kuwait