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soc l2 analyst

Arwen Tech

<div>
 Posted on Feb 13, 2026
 <br/>
 <br/>
 Title
 <br/>
 <br/>
 SOC L2 Analyst
 <br/>
 <br/>
 Apply before
 <br/>
 <br/>
 Mar 31, 2026
 <br/>
 <br/>
 City
 <br/>
 <br/>
 Lahore
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Summary of Job Profile:
  <br/>
  <br/>
 </strong>
 The SOC L2 Analyst plays a critical role in the proactive defense of the organization's security posture. This individual will leverage their technical expertise and analytical skills to investigate complex security incidents, identify attack patterns, and implement effective countermeasures. The SOC L2 Analyst serves as an escalation point for Tier 1 analysts and contributes to the continuous improvement of SOC processes and security tools.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor security events and alerts generated by various security tools (e.g., SIEM, IDS/IPS, EDR) and escalate complex or high-severity incidents as necessary.
  </li>
  <li>
   Conduct in-depth analysis of security incidents to determine root cause, scope, and impact.
  </li>
  <li>
   Perform threat hunting activities to proactively identify potential security threats that may evade automated detection.
  </li>
  <li>
   Implement containment and remediation strategies for security incidents, including isolating affected systems, blocking malicious traffic, and removing malware.
  </li>
  <li>
   Analyze malware samples and understand their behavior.
  </li>
  <li>
   Develop and refine security incident response procedures and playbooks.
  </li>
  <li>
   Collaborate with Tier 1 analysts, providing guidance and support in incident analysis and handling.
  </li>
  <li>
   Escalate incidents to Tier 3 analysts or other relevant teams (e.g., IR, Engineering) when necessary.
  </li>
  <li>
   Document all incident analysis, containment, and remediation activities in detail.
  </li>
  <li>
   Contribute to the tuning and optimization of security tools and alerting rules.
  </li>
  <li>
   Stay up-to-date on the latest cyber threats, attack techniques, and security vulnerabilities, potentially considering threat trends.
  </li>
  <li>
   Participate in post-incident reviews to identify lessons learned and improve incident response processes.
  </li>
  <li>
   Assist in the development and delivery of security awareness training materials.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
 <br/>
 <br/>
 <strong>
  Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of TCP/IP and other networking protocols.
  </li>
  <li>
   In-depth knowledge of common cyber threats, attack vectors, and malware types.
  </li>
  <li>
   Familiarity with various security tools and technologies (e.g., SIEM, IDS/IPS, EDR, firewalls, web proxies).
  </li>
  <li>
   Understanding of operating system security (Windows, Linux).
  </li>
  <li>
   Knowledge of security event analysis and correlation techniques.
  </li>
  <li>
   Knowledge of incident response processes and methodologies.
  </li>
  <li>
   Awareness of relevant security regulations and compliance standards.
  </li>
  <li>
   Understanding of threat intelligence sources and their application.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient in analyzing security logs and identifying malicious activity.
  </li>
  <li>
   Strong understanding of network traffic analysis.
  </li>
  <li>
   Ability to perform basic malware analysis.
  </li>
  <li>
   Skill in using various security tools for incident investigation and response.
  </li>
  <li>
   Good understanding of scripting languages (e.g., Python, PowerShell) for automation.
  </li>
  <li>
   Ability to work effectively under pressure during security incidents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to analyze complex security events and identify root causes.
  </li>
  <li>
   Ability to implement effective containment and remediation strategies.
  </li>
  <li>
   Ability to correlate data from various security tools to gain a comprehensive understanding of incidents.
  </li>
  <li>
   Ability to document security incidents clearly and concisely.
  </li>
  <li>
   Ability to learn and adapt to new security threats and technologies.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Ability to follow established procedures and guidelines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education, Experience, Licensure, Certification Required For The Position
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Security, or a related field.
  </li>
  <li>
   3-5 years of experience in a Security Operations Center (SOC) environment, with demonstrable experience in incident analysis and response
  </li>
  <li>
   Relevant security certifications such as CompTIA CySA+, Security+, CEH, or vendor-specific certifications (e.g., Splunk Core Certified User/Power User) are desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies Required To Successfully Perform The Job
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Competencies
  <br/>
  <br/>
 </strong>
 <strong>
  Behavioral/General Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   SIEM Analysis &amp; Management
  </li>
  <li>
   Basic Malware Analysis
  </li>
  <li>
   Scripting for Automation (e.g., Python, PowerShell)
  </li>
  <li>
   Network Traffic Analysis
  </li>
  <li>
   Endpoint Detection &amp; Response (EDR) Analysis
  </li>
  <li>
   Analytical Thinking
  </li>
  <li>
   Problem Solving
  </li>
  <li>
   Communication (verbal and written)
  </li>
  <li>
   Attention to Detail
  </li>
  <li>
   Responsible
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Salary
  </li>
  <li>
   Fuel Allowance
  </li>
  <li>
   Internet Allowance
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Annual Leaves
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   EOBI
  </li>
  <li>
   Annual Bonus
  </li>
 </ul>
</div>


SOC L2 Analyst

<div>
 Posted on Feb 13, 2026
 <br/>
 <br/>
 Title
 <br/>
 <br/>
 SOC L1 Analyst
 <br/>
 <br/>
 Apply before
 <br/>
 <br/>
 Mar 30, 2026
 <br/>
 <br/>
 City
 <br/>
 <br/>
 Lahore
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Summary of Job Profile:
  <br/>
  <br/>
 </strong>
 The SOC L1 Analyst will be responsible for monitoring security events and incidents. This role involves the initial analysis and investigation of potential security threats and working closely with the SOC team to ensure the security and integrity of systems and data.
 <br/>
 <br/>
 <strong>
  Security Monitoring
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Duties &amp; Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously monitor security alerts from various sources such as SIEM (systems, IDS/IPS, firewalls, and other security tools.
  </li>
  <li>
   Perform initial analysis and triage of security events to determine their severity and urgency.
  </li>
  <li>
   Escalate confirmed security incidents to higher-level analysts (L2/L3) for further investigation and resolution.
  </li>
  <li>
   Document incidents and actions taken in the incident management system.
  </li>
  <li>
   Analyze logs from various security devices and systems to identify potential security threats.
  </li>
  <li>
   Utilize threat intelligence sources to stay informed about emerging threats and vulnerabilities.
  </li>
  <li>
   Generate regular reports on security incidents, trends, and overall SOC performance.
  </li>
  <li>
   Ensure accurate and thorough documentation of all security events and incidents.
  </li>
  <li>
   Communicate effectively with team members and management regarding ongoing incidents and security issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Security principles, threat landscape, and common attack vectors
  </li>
  <li>
   Security tools and technologies (SIEM, IDS/IPS, firewalls, etc.)
  </li>
  <li>
   Network protocols and operating systems
  </li>
  <li>
   Log analysis
  </li>
  <li>
   Incident management systems
  </li>
  <li>
   Threat intelligence sources
  </li>
  <li>
   Security incident reporting and documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Security alert monitoring
  </li>
  <li>
   Initial analysis and triage of security events
  </li>
  <li>
   Log analysis
  </li>
  <li>
   Incident documentation
  </li>
  <li>
   Report generation
  </li>
  <li>
   Communication with team members and management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to work in a fast-paced environment
  </li>
  <li>
   Ability to prioritize and manage multiple tasks
  </li>
  <li>
   Ability to analyze complex situations
  </li>
  <li>
   Ability to communicate technical information to non-technical audiences
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education, Experience, Licensure, Certification Required For The Position
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Security, or a related field, or equivalent work experience.
  </li>
  <li>
   Prior experience in a SOC or similar security-focused role is a plus but not required for entry-level candidates
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications:
 </strong>
 Industry related certifications will be a plus
 <br/>
 <br/>
 <strong>
  Shift Work:
 </strong>
 Ability to work in a 24/7/365 environment, including nights, weekends, and holidays.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 On-site as determined by the company policy.
 <br/>
 <br/>
 <strong>
  Competencies Required To Successfully Perform The Job
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Competencies
  <br/>
  <br/>
 </strong>
 <strong>
  Behavioral/General Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Security Monitoring
  </li>
  <li>
   Security Tool Usage
  </li>
  <li>
   Security Reporting
  </li>
  <li>
   Threat Intelligence
  </li>
  <li>
   Log Analysis
  </li>
  <li>
   Communication Skills
  </li>
  <li>
   Documentation
  </li>
  <li>
   Problem-Solving
  </li>
  <li>
   Reporting
  </li>
  <li>
   Attention to Detail
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Salary
  </li>
  <li>
   Fuel Allowance
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Annual Leaves
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   EOBI
  </li>
  <li>
   Annual Bonus
  </li>
 </ul>
</div>


SOC L1 Analyst

CureMD

<div><div>Job Overview:</div><div></div><div>
As a Level 2 SOC Analyst, your mission will be to safeguard our organization's information systems, with a strong focus on compliance with healthcare regulations. Your role involves implementing advanced security measures, managing incidents, and ensuring the security of our cloud infrastructure. You will be responsible for monitoring threats, upholding data integrity, and maintaining compliance with healthcare standards. This position demands a deep understanding of security protocols, cloud technologies, and regulatory requirements in healthcare, aiming to protect sensitive health data effectively.</div><div></div><div><br>
Job Responsibilities:</div><ul><li><div>
Implement and monitor security alerts and events from security tools like SIEM, EDR, XDR (preferably Azure Cloud Defender).</div></li><li><div>
Provide initial analysis and response to security incidents, including phishing attempts, malware infections, and network breaches.</div></li><li><div>
Engage in endpoint security monitoring, including managing core Windows processes, event logs, Sysmon, and endpoint detection tools.</div></li><li><div>
Collect, analyze, and correlate security data from tools like EDR, SIEM for incident investigation and response.</div></li><li><div>
Assist senior analysts with incident response activities, including containment, eradication, and recovery.</div></li><li><div>
Document all activities, including incident tracking and report writing, to ensure accurate and timely information dissemination.</div></li><li><div>
Stay up-to-date on emerging threats and security trends through continuous learning, with access to ongoing training and certifications in the latest cybersecurity trends and tools.</div></li><li><div>
Review critical assets logs periodically to ensure security compliance.</div></li></ul><div></div><div><br>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in IT, Computer Science, Software Engineering, or Cyber Security.</div></li><li><div>
1-2 years of experience in IT Security.</div></li><li><div>
Understanding of cloud-based IT infrastructure.</div></li><li><div>
Strong reporting, documentation, and presentation skills.</div></li><li><div>
Knowledge of basic IT security concepts.</div></li><li><div>
Knowledge of incident management processes.</div></li><li><div>
Hands-on experience with tools like MS Azure Cloud Defender, Manage Engine, or Cloudflare.</div></li><li><div>
Familiarity with SIEM solutions, EDR, or XDR.</div></li><li><div>
Certifications such as CEH, CompTIA Security+, or CISSP are highly preferred.</div></li></ul><div></div><div><br>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li></ul><div></div><div><br>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div><br>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div><br>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div><br>
The Difference You&rsquo;ll Make:</div><div><br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 As a Level 2 SOC Analyst, your mission will be to safeguard our organization's information systems, with a strong focus on compliance with healthcare regulations. Your role involves implementing advanced security measures, managing incidents, and ensuring the security of our cloud infrastructure. You will be responsible for monitoring threats, upholding data integrity, and maintaining compliance with healthcare standards. This position demands a deep understanding of security protocols, cloud technologies, and regulatory requirements in healthcare, aiming to protect sensitive health data effectively.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implement and monitor security alerts and events from security tools like SIEM, EDR, XDR (preferably Azure Cloud Defender).
  </li>
  <li>
   Provide initial analysis and response to security incidents, including phishing attempts, malware infections, and network breaches.
  </li>
  <li>
   Engage in endpoint security monitoring, including managing core Windows processes, event logs, Sysmon, and endpoint detection tools.
  </li>
  <li>
   Collect, analyze, and correlate security data from tools like EDR, SIEM for incident investigation and response.
  </li>
  <li>
   Assist senior analysts with incident response activities, including containment, eradication, and recovery.
  </li>
  <li>
   Document all activities, including incident tracking and report writing, to ensure accurate and timely information dissemination.
  </li>
  <li>
   Stay up-to-date on emerging threats and security trends through continuous learning, with access to ongoing training and certifications in the latest cybersecurity trends and tools.
  </li>
  <li>
   Review critical assets logs periodically to ensure security compliance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT, Computer Science, Software Engineering, or Cyber Security.
  </li>
  <li>
   1-2 years of experience in IT Security.
  </li>
  <li>
   Understanding of cloud-based IT infrastructure.
  </li>
  <li>
   Strong reporting, documentation, and presentation skills.
  </li>
  <li>
   Knowledge of basic IT security concepts.
  </li>
  <li>
   Knowledge of incident management processes.
  </li>
  <li>
   Hands-on experience with tools like MS Azure Cloud Defender, Manage Engine, or Cloudflare.
  </li>
  <li>
   Familiarity with SIEM solutions, EDR, or XDR.
  </li>
  <li>
   Certifications such as CEH, CompTIA Security+, or CISSP are highly preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Taraki

<div>
 Our client
 <strong>
  Mammoth-AI
 </strong>
 is looking for
 <strong>
  IT Support Analyst
 </strong>
 in
 <strong>
  Lahore.
  <br/>
  <br/>
 </strong>
 We are looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.
 <br/>
 <br/>
 The position operates in rotational shifts (4:00 a.m. &ndash; 12:00 p.m. EST and 12:00 p.m. &ndash; 8:00 p.m. EST) to maintain full-day coverage and seamless shift handovers.
 <br/>
 <br/>
 <strong>
  Roles &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor system dashboards and alerts to prepare daily operational readiness reports.
  </li>
  <li>
   Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.
  </li>
  <li>
   Manage Citrix sessions, including terminating inactive sessions and resolving login or performance issues.
  </li>
  <li>
   Diagnose and troubleshoot VPN, VDI, and Wi-Fi connectivity problems.
  </li>
  <li>
   Install, configure, and troubleshoot printers, applications, and hardware peripherals such as docking stations, cameras, and monitors.
  </li>
  <li>
   Provide end-user support for Office 365 and other corporate or third-party applications.
  </li>
  <li>
   Perform driver updates, firmware installations, and ensure systems are up to date.
  </li>
  <li>
   Handle account unlocks, password resets, BitLocker recovery, and MFA reconfiguration in line with company security procedures.
  </li>
  <li>
   Maintain accurate and detailed records in the ticketing system, ensuring timely updates and proper documentation.
  </li>
  <li>
   Coordinate handovers between shifts, ensuring consistency and clarity in ongoing support activities.
  </li>
  <li>
   Follow defined SLAs, escalation procedures, and operational standards to ensure reliable and prompt issue resolution.
  </li>
  <li>
   Participate in team meetings, knowledge-sharing sessions, and contribute to improving helpdesk operations and documentation.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Information Technology, Computer Science, or related field.
  </li>
  <li>
   2&ndash;4 years of prior Helpdesk or Technical Support (L1/L2) experience in a corporate environment.
  </li>
  <li>
   Proven experience supporting and troubleshooting Citrix environments.
  </li>
  <li>
   Solid understanding of:
  </li>
  <li>
   Windows operating systems, Active Directory, and Office 365 administration.
  </li>
  <li>
   Network fundamentals including VPN, VDI, and Wi-Fi support.
  </li>
  <li>
   Common hardware and peripheral troubleshooting.
  </li>
  <li>
   Experience with ticketing systems such as Azure DevOps, ServiceNow, Jira, or equivalent.
  </li>
  <li>
   Strong problem-solving skills with attention to detail and the ability to prioritize multiple tasks.
  </li>
  <li>
   Excellent communication skills with a customer-focused approach.
  </li>
  <li>
   Flexibility to work in rotational EST shifts for continuous support coverage.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market Competitive Salary
  </li>
  <li>
   Medical (spouse &amp; children)
  </li>
  <li>
   OPD
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  <li>
   Fuel Allowance
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  <li>
   Performance-based Increments
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  </li>
 </ul>
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IT Support Analyst - Mammoth-AI

VOLTRO By Falkenherz

<p><b>Position Overview:</b></p><p>As a <b>Technical Support Specialist (L1)</b>, you will be the primary point of contact for troubleshooting and resolving technical issues related to telematics devices, software, and applications. You will work alongside an AI-agent to provide seamless, 24/7 support, ensuring that customers can effectively leverage our technology for fleet management and data analysis. This role involves proactive monitoring of fleet operations and efficient routing of complex cases to L2 teams and account managers.</p><p><b>Key Responsibilities</b></p><ul><li><b>Initial Response &amp; Classification: </b>Act as the first point of contact, ensuring all ticket intake and first responses meet strict SLA requirements.</li><li><b>Ticket Management:</b> Classify incoming issues (P0&ndash;P3) and utilize/update the knowledge base to provide automated and manual answers.</li><li><b>Proactive Monitoring</b>: Provide 24/7 proactive monitoring of all fleet operations in the interest of clients to identify potential issues before they escalate.</li><li><b>Basic Actioning &amp; Routing: </b>Perform basic issue actioning for telematics hardware (GPS units, sensors) and software applications.</li><li><b>Escalation: </b>Efficiently route complex cases to L2 support, account managers, or relevant technical teams for final resolution.</li><li><b>Documentation:</b> Maintain and update customer records and technical issues in the CRM or ticketing system.</li><li><b>Knowledge Base Contribution:</b> Participate in troubleshooting knowledge base updates and maintain product FAQs to assist both customers and internal teams.</li></ul><p><b>Qualifications</b></p><ul><li><b>Experience</b>: 1&ndash;3 years of experience in technical support or IT support, ideally with a focus on telematics, GPS, IoT, or fleet management systems. (Adjusted from original 2-4 years to align with L1 entry-level).</li><li><b>Technical Knowledge: </b>Basic understanding of telematics systems, GPS tracking, and wireless communication technologies.</li><li><b>Problem-Solving:</b> Ability to perform basic troubleshooting for hardware, firmware, and software issues.</li><li><b>Communication</b>: Strong communication skills with the ability to explain technical concepts clearly to customers.</li><li><b>Tools</b>: Proficiency in using ticketing systems and a willingness to work with AI-driven support tools.</li><li><b>Adaptability</b>: Ability to work in a 24/7 environment and a fast-paced, customer-centric team.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs180,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for a full time, on-site role in Gulberg Lahore?</li><li>Are you comfortable working in a 24/7 environment within a fast-paced, customer-focused team?</li></ul><p>Work Location: In person</p>

Telematics - Technical Support Specialist (L1)

Mindwhiz

<p><b>Job Title: L2 IT System &amp; Support Engineer</b></p><p><b>Location:</b> Onsite &ndash; Lahore, Pakistan</p><p><b>Working Hours:</b></p><ul><li><b>Summer:</b> 6:00 PM to 3:00 AM</li><li><b>Winter:</b> 7:00 PM to 4:00 AM</li></ul><p><b>Salary:</b> Up to PKR 140,000</p><p><b>Employment Type:</b> Full-time</p><p><b>Department:</b> IT Operations</p><p><b>Role Overview</b></p><p><b>Mindwhiz</b> is seeking a technically strong and proactive <b>L2 IT System &amp; Support Engineer</b> to manage and maintain our IT systems and provide advanced technical support. This role includes responsibility for system stability, security, performance monitoring, and resolving complex technical issues beyond L1 support.</p><p>The ideal candidate should have hands-on experience with Windows environments, networking fundamentals, and infrastructure operations, along with strong troubleshooting skills and provide dedicated support to the <b>Construction and Estimation teams</b> for their specialized tools and applications.</p><p><b>Key Responsibilities</b></p><ul><li>Administer and maintain <b>Windows-based systems, servers, and Active Directory</b>, including users, groups, GPOs, and access control.</li><li>Monitor <b>system performance, server health, backups, storage, and security alerts</b> to ensure stability and data integrity.</li><li>Apply patches, updates, and routine maintenance, maintaining proper documentation and <b>SOPs</b>.</li><li>Troubleshoot and support <b>LAN/WAN, VPN, DNS, DHCP, Wi-Fi</b>, and firewall configurations.</li><li>Resolve <b>escalated L1 issues</b> within defined SLAs and perform <b>root cause analysis</b> for recurring or critical incidents.</li><li>Support <b>Microsoft 365 / Exchange, enterprise applications, and endpoint devices</b>.</li><li>Ensure compliance with <b>IT security policies and best practices</b>.</li><li>Coordinate with vendors and assist in <b>system upgrades, deployments, and IT improvement initiatives</b>.</li><li>Identify recurring technical issues and recommend <b>long-term infrastructure enhancements</b>.</li><li>Provide <b>specialized support to Construction and Estimation teams</b> for software tools, ensuring smooth operation and resolving technical issues affecting workflows.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>IT, Computer Science, or related field</b>.</li><li><b>3&ndash;5 years</b> of experience in IT Support or System Administration.</li><li>Strong hands-on experience with <b>Windows OS and Windows Server</b>.</li><li>Solid knowledge of <b>Active Directory, DNS, DHCP, and Group Policy</b>.</li><li>Strong understanding of <b>networking fundamentals</b> (TCP/IP, VPNs, firewalls).</li><li>Experience with <b>backup solutions and monitoring tools</b>.</li><li>Experience with <b>IT ticketing systems and incident management</b>.</li><li>Experience supporting <b>Construction and Estimation software</b> such as Plan Swift, Bluebeam Revu, Primavera P6, Procore, AutoCAD, or similar tools.</li><li>Strong <b>troubleshooting, analytical, and communication skills</b>.</li></ul><p><b>Preferred Skills (Nice to Have)</b></p><ul><li>Relevant certifications: <b>CCNA, MCSA, CompTIA Network+</b>.</li><li>Experience with <b>endpoint management tools</b>.</li><li>Familiarity with <b>cloud services</b> (Azure / AWS &ndash; basic level).</li><li>Experience with <b>remote support and endpoint management tools</b>.</li><li>Experience with <b>Procore</b>.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs140,000.00 per month</p><p>Application Question(s):</p><ul><li>How many year of experience do you have in IT Support?</li><li>Write dow the tools you have experience related to Construction and Estimation?</li><li>Are you comfirtable working in Night Shift in DHA phase 8?</li><li>Do you have experience with USA market?</li><li>Which tools you used for remote IT Support?</li></ul><p>Work Location: In person</p>

L2 IT System & Support Engineer

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IT Support Analyst - Mammoth-AI

Telematics - Technical Support Specialist (L1)

L2 IT System & Support Engineer