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assistant soft services manager Jobs in Abu Dhabi

assistant soft services manager

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commercial contracts support manager

soft services manager

IFM Facilities Management LLC

Role Overview:The Assistant Soft Services Manager will support the planning, coordination and supervision of cleaning, housekeeping and other soft services across large-scale facilities such as malls, airports and commercial complexes. This role ensures high service quality, compliance with health and safety regulations and strong client relationships, working closely with the Soft Services Manager to achieve operational excellence.Key Responsibilities:<ul><li>Assist the Soft Services Manager in day-to-day management of service delivery across assigned sites.</li><li>Supervise site supervisors, team leaders, and operatives to ensure quality standards and operational procedures are followed.</li><li>Conduct regular site inspections, identify service gaps, and implement corrective measures.</li><li>Support the mobilization and demobilization of projects, ensuring assets, consumables, and equipment are prepared and deployed effectively.</li><li>Liaise with clients to address operational requirements, complaints, and improvement opportunities.</li><li>Monitor and ensure compliance with KPIs, SLAs, and contractual obligations.</li><li>Assist in preparing work schedules, rosters, and resource allocation plans.</li><li>Support training and development programs, including BICSc, toolbox talks, and on-the-job training.</li><li>Maintain records of operational activities, incidents, and inspection reports.</li><li>Ensure compliance with QHSE policies, Municipality Codes, and standards such as COSHH, HACCP, ISO, and BICSc.</li><li>Identify opportunities for cost savings, efficiency improvements, and reduction of material wastage.</li><li>Stay updated on industry best practices, new cleaning technologies, and eco-friendly products.</li><li>Support procurement by coordinating with suppliers for equipment and consumable requirements.</li><li>Assist in preparing periodic performance reports, client updates, and meeting presentations.</li><li>Act as point of contact during the Soft Services Manager&rsquo;s absence, ensuring continuity of operations.</li></ul>Qualifications &amp; Experience:<ul><li>Diploma or Bachelor&rsquo;s degree in Facilities Management or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP or equivalent are an advantage.</li><li>6&ndash;8 years of proven experience in an Assistant Manager role within Facilities Management soft services.</li><li>Strong track record managing large-scale projects (e.g., malls, airports, hospitality complexes).</li><li>Experience in managing large workforces (400+ employees).</li><li>Excellent leadership, coordination and communication skills in a multi-cultural environment.</li><li>Familiarity with ISO 9001/14001/45001 standards and compliance requirements.</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Assistant Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Soft Services Manager

Role Overview:The Soft Services Manager will lead the strategic planning, execution, and continuous improvement of soft services operations, serving as the primary point of contact and trusted partner for clients. This senior role requires strong decision-making skills, solution-oriented thinking, and exceptional leadership to deliver high-quality services across large-scale, high-profile projects such as malls, airports, and major commercial developments. The Soft Services Manager will represent iFM in all client interactions, ensuring exceptional service delivery while driving operational and financial performance..Key Responsibilities:<ul><li>Act as the senior representative and &ldquo;face of the client&rdquo; for all soft services matters.</li><li>Build and maintain strong client relationships, proactively identifying needs and providing effective solutions.</li><li>Participate in strategic planning, contract negotiations, and service enhancement initiatives.</li><li>Lead client presentations, performance reviews, and formal reporting.</li><li>Oversee large-scale soft services operations, ensuring KPIs, SLAs, and contractual requirements are consistently met.</li><li>Lead project mobilization and demobilization strategies, including workforce planning, procurement, and operational readiness.</li><li>Manage and motivate large, diverse teams (500+ staff) across multiple high-footfall facilities.</li><li>Implement operational best practices, innovation, and sustainability measures.</li><li>Monitor and analyze operational performance data, implementing improvements where necessary.</li><li>Ensure full compliance with QHSE regulations, Municipality Codes, COSHH, HACCP, and ISO standards.</li><li>Drive quality assurance programs, including regular audits, inspections, and feedback reviews.</li><li>Prepare and manage budgets, P&amp;L statements, and cost-control strategies.</li><li>Identify opportunities for cost savings, efficiency improvements, and value-added services.</li><li>Manage supplier relationships and procurement processes for consumables and equipment.</li><li>Lead talent development initiatives, including training programs and succession planning.</li><li>Foster a positive work culture, high morale, and strong team engagement.</li><li>Conduct performance reviews and implement career progression plans for supervisory staff.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Facilities Management, Hospitality, Business or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP, or ISO are highly desirable.</li><li>10&ndash;12 years of progressive experience in Facilities Management soft services with at least 5 years in a senior managerial capacity.</li><li>Proven track record in managing high-profile, large-scale projects such as Malls, Airports or High Footfall Commercial spaces.</li><li>Demonstrated leadership in managing large multi-site workforces (500+ staff).</li><li>Strong decision-making, problem-solving and strategic planning abilities.</li><li>Excellent client relationship management and negotiation skills.</li><li>In-depth knowledge of cleaning standards, modern equipment, chemicals and eco-friendly practices..</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Name the commercial FM projects (Mall / Airport) managed by you</li></ul>Experience:<ul><li>Large scale projects (500+ workforce projects): 10 years (Required)</li><li>Manager - Soft Service or Senior: 10 years (Required)</li></ul>Language:<ul><li>Ready to relocate to Abu Dhabi (Required)</li></ul>

Soft Services Manager - Large Scale Operations (Malls, Airports, EXPO)

Al Bahiya Trading & Services

Job PurposeTo oversee, manage, and ensure the effective delivery of all soft facilities management services across assigned sites or portfolios. The Operations Manager will lead soft services teams, coordinate subcontractors, ensure compliance with contractual obligations, and drive operational excellence, customer satisfaction, and cost efficiency.Key Responsibilities<ul><li>Lead the day-to-day operations of all soft FM services, including housekeeping, landscaping, pest control, security, waste management, and related support functions.</li><li>Manage and monitor service delivery to ensure compliance with SLAs, KPIs, and statutory regulations.</li><li>Develop and implement operational procedures and schedules to maintain the highest standards of cleanliness, safety, and presentation.</li><li>Supervise site teams and service partners, providing direction, performance feedback, and ongoing training.</li><li>Review and analyze operational data, budgets, and reports to identify improvement areas and achieve cost efficiency.</li><li>Ensure compliance with all health, safety, and environmental standards, promoting a safe working environment.</li><li>Build and maintain strong client relationships, attending meetings and providing regular operational updates.</li><li>Support contract mobilization, resource planning, and service transitions.</li><li>Manage procurement and inventory of consumables, equipment, and materials related to soft services.</li><li>Oversee incident management, risk assessments, and emergency response procedures.</li><li>Lead continuous improvement initiatives to enhance service delivery and customer satisfaction.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Facilities Management, Hospitality, Business Administration, or a related discipline.</li><li>Minimum 7&ndash;10 years&rsquo; experience in soft services management, with at least 3 years in an operations management role.</li><li>Proven experience in managing multiple soft service functions within commercial, residential, or mixed-use portfolios.</li></ul>Job Type: Full-timePay: AED15,000.00 - AED20,000.00 per monthExperience:<ul><li>Operations: 6 years (Required)</li></ul>

Operations Manager (FM)

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 To coordinate all administrative and logistical needs for outsourced soft services including cleaning, security, urban cleaning, waste collection, pest control, landscaping, laundry management, transportation management, and accommodation management, in order to provide the assets and elements within the facility/ premises with those services and improve both the internal and external customers&rsquo; satisfaction.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Support to manage subcontracts, audits &amp; reports of all soft services.
 </li>
 <li>
 Perform the day-to-day administration support needed by the department/project and maintain updated computerized records of activities to help in ensuring high productivity and a smooth flow of activities.
 </li>
 <li>
 Assist the line manager in any work needed such as drafting agreements, researching for suppliers, analyzing supplier evaluation results, updating records, coordinating meetings with tenants, customers, service providers, etc. to ensure that the necessary support and coordination is being provided to the line manager.
 </li>
 <li>
 Development of SLA/KPIs, budget and cost models.
 </li>
 <li>
 Deploy, control and report on SLA/KPIs.
 </li>
 <li>
 Analysis of waste disposal, audits &amp; permits for hazardous waste disposal.
 </li>
 <li>
 Liaise with different departments to figure out the required deployment plan and continually adjust it to the needs of the project.
 </li>
 <li>
 Coordinate with all departments to complete project milestones including but not limited to: receive Quotations provided by suppliers offering required services, prepare Purchase Orders and Vendor Contracts, and forward same for approval to the line manager (depending on the delegation of authority and purchasing policy).
 </li>
 <li>
 Follow up with line manager on the status of documents issued for signature and approval, make any necessary amendments as advised, forward same to suppliers, and follow up with suppliers on the delivery to ensure the provision of products/ services on time.
 </li>
 <li>
 Receive invoices from suppliers, vendors and proactively seek approval of the line manager on same as per the set standards and policies, post the invoice on the system, and send the invoice &ndash; along with all relevant documents &ndash; to the Finance department with the proposal transmittal for processing.
 </li>
 <li>
 Maintain records of all Purchase Orders sent and invoicing transactions, and update the log regularly to ensure that all data/ information pertaining to the purchase of soft services is accurate and up to date.
 </li>
 <li>
 Handle all archiving, filing, and record keeping of all documents IMS documentation related to soft services, contracts and agreements, customer quotations, purchase orders, etc. to ensure easy future reference to them.
 </li>
 <li>
 Attend meetings as necessary, prepare the Minutes of Meetings and communicate an action plan accordingly
 </li>
 <li>
 Coordinate with relevant parties to ensure that the appropriate cleaning, security, urban cleaning, waste management and pest control services are being provided, receive any remarks and complaints that they have, and forward same to the line manager for action.
 </li>
 <li>
 Follow all relevant policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Make sure the IMS procedures, documents &amp; record formats related to soft services are up to date and reflecting the actual practice.
 </li>
 <li>
 Assist in the preparation of timely and accurate statements and reports to meet the Company&rsquo;s requirements, policies, and standards.
 </li>
 <li>
 Ensure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to so that the safety of employees, quality of products/ services, and environmental compliance can be guaranteed.
 </li>
 <li>
 Liaise with HSEQ officer to issue &amp; update risk assessments, and implement the risks control measures
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, Skills
 
 
 
 <ul>
 <li>
 Diploma in Business Administration, Hotel &amp; Restaurant Management or any related field
 </li>
 <li>
 5-7 years&rsquo; experience in coordinating soft services within large facilities; exposure to facilities management and maintenance jargon and knowledge of basic HR and procurement functions is preferable
 </li>
 </ul>
</div>

Soft Services Officer

Job Title: Soft Services ExecutiveLocation: UAE (Abu Dhabi/Dubai) Industry: Facilities Management Experience Required: Minimum 3 years in soft services, especially cleaning operations Employment Type: Full-time Availability: Immediate joiners preferredJob Summary:The Soft Services Executive will be responsible for managing and supervising non-technical services within the facility, with a strong emphasis on cleaning operations. The role ensures high standards of hygiene, safety, and customer satisfaction across all service areas.Key Responsibilities:<ul><li>Cleaning &amp; Housekeeping:</li><li>Supervise daily cleaning operations across all designated areas.</li><li>Conduct regular inspections to ensure hygiene and cleanliness standards.</li><li>Coordinate with cleaning vendors and in-house staff for optimal service delivery.</li><li>Vendor Management:</li><li>Liaise with outsourced service providers to ensure SLAs and KPIs are met.</li><li>Monitor contractor performance and resolve service issues promptly.</li><li>Staff Supervision:</li><li>Manage soft services staff including attendance, grooming, and training.</li><li>Ensure compliance with health, safety, and quality standards.</li><li>Waste Management &amp; Pest Control:</li><li>Oversee waste segregation, recycling, and disposal processes.</li><li>Schedule and monitor pest control activities.</li><li>Customer Service:</li><li>Address client and tenant concerns efficiently.</li><li>Maintain a feedback loop to improve service delivery.</li><li>Reporting &amp; Compliance:</li><li>Prepare service performance reports and audit documentation.</li><li>Ensure adherence to local regulations and company policies.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor's in Facilities Management, Environmental Science, or related field.</li><li>Minimum 3 years of experience in soft services, especially cleaning.</li><li>Strong knowledge of cleaning procedures, equipment, and safety standards.</li><li>Familiarity with UAE regulations (e.g., Dubai Municipality).</li><li>Excellent communication and leadership skills.</li><li>Proficiency in CAFM systems and MS Office.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many days of notice period?</li><li>Current salary</li><li>Expected salary</li></ul>Experience:<ul><li>FM: 2 years (Required)</li></ul>

Soft Service Executive

Manazel Real Estate

The Role
 We are seeking a proactive and experienced Facilities Manager to oversee and manage all hard and soft services operations at our Abu Dhabi location. The successful candidate will ensure the effective and efficient maintenance of our facilities, providing a safe, secure, and comfortable environment for all occupants while optimizing operational costs. Responsibilities: - Develop and implement maintenance strategies for building systems, including HVAC, electrical, plumbing, and safety systems. - Manage and supervise all hard and soft services staff and contractors to ensure high-quality service delivery. - Coordinate routine inspections and preventive maintenance to minimize downtime and extend asset life expectancy. - Ensure compliance with local regulations, health and safety standards, and company policies. - Prepare and manage budgets related to facilities management, controlling expenditures without compromising quality. - Handle emergency response procedures and ensure readiness for situations like fire, power failure, and other facility-related incidents. - Liaise with vendors, service providers, and internal stakeholders to align facility operations with organizational goals. - Prepare regular reports on facility status, projects, and expenditures for senior management review.
 
Requirements
 <ul>
<li>Bachelor’s degree Engineering. - Minimum 5 years of experience in facilities management, preferably within hard and soft services. - Strong knowledge of building systems, maintenance procedures, and safety standards in the UAE. - Proven leadership skills with ability to manage and motivate a diverse team. - Excellent organizational, communication, and problem-solving skills. - Ability to manage multiple projects and prioritize effectively in a fast-paced environment. - Proficiency in facilities management software and MS Office Suite. - High attention to detail and commitment to maintaining high standards of safety and quality.</li>
</ul>
About the company
 "Manazel", one of the leading companies in the United Arab Emirates, was established in May 2006, and is headquartered in Abu Dhabi. Manazel has a unique strategy and vision that lives up to the Nations development future. The Company has chosen to concentrate its work on developing lively residential compounds and multi-purpose real estate aimed at the middle income segment. This strategy has allowed it to overcome most of the difficulties that faced the real estate sector in the past years, resulting in the delivery of thriving communities rich with amenities and services in carefully planned surroundings. By adopting the highest quality standards, Manazel is committed to strategically invest in residential and commercial developments that balance between creating prosperous and sustainable communities on one hand, and on the other generating profitable returns for its shareholders. Since quality standards are often affected by prices, Manazel has succeeded in reducing the gap between these two factors in order to create a wide range of affordable quality real estate that lives up to the aspirations and lifestyles of its clients, taking into account the rules of real estate investment according to Islamic law. Being one of the prominent architects and builders of society, we take pride in our ability to achieve a balance between our numerous roles in planning, building, ownership, investment, community partnership, and business management. We have a team of competitive individuals who possess the skill and will to excel in their careers. We believe in equal opportunities, and we encourage them to harness their energy to achieve their full potential.

Facilities Manager

Assistant Housekeeping Manager Job DescriptionThe Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing all daily operations of the Housekeeping department to ensure impeccable cleanliness standards and maximum guest satisfaction.Preferrable Looking for candidates from Hotel IndustryKey Responsibilities:<ul><li>Supervise Staff: Directly manage, train, and schedule the housekeeping team (attendants, public area staff, etc.).</li><li>Quality Control: Conduct frequent inspections of guest rooms and public areas to ensure they meet the hotel's high standards of cleanliness and maintenance.</li><li>Inventory: Monitor and manage the stock of linens, amenities, and cleaning supplies, assisting with ordering and cost control.</li><li>Guest Relations: Promptly and professionally handle all guest requests and resolve any complaints related to housekeeping services.</li><li>Operations: Ensure all department operations comply with safety and hygiene regulations; serve as the department head in the manager's absence.</li></ul>Requirements:<ul><li>Proven experience in hotel housekeeping, with prior supervisory experience.</li><li>Strong leadership and organizational skills.</li><li>Exceptional attention to detail and commitment to high standards.</li><li>Ability to work a flexible schedule, including weekends and Holidays.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Housekeeping Manager

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