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enterprise architect – application development Jobs in Bahrain

enterprise architect – application development

full stack software engineer Jobs in Bahrain

full stack software engineer

full-stack software engineer Jobs in Bahrain

full-stack software engineer

software development

Ferns IT Solutions Pvt Ltd

About the RoleWe are seeking an experienced Senior Full Stack Software Developer to design, develop, optimize, and maintain complex applications across web, mobile, and desktop platforms. You will work closely with teams to build scalable, secure, high-performance solutions using modern technologies.Key Roles &amp; Responsibilities<ul><li>Work with product managers and development teams to ideate software solutions</li><li>Design and maintain both client-side and server-side architecture</li><li>Design and develop web, desktop, and mobile applications</li><li>Build front-end interfaces using modern, visually appealing design</li><li>Ensure mobile-responsive features and layouts</li><li>Develop, design, and manage well-functioning databases and applications</li><li>Write effective, secure, and scalable APIs</li><li>Create and enforce security and data protection settings</li><li>Test software to ensure responsiveness, efficiency, and performance</li><li>Troubleshoot, debug, and upgrade software systems</li><li>Create and maintain technical documentation</li><li>Collaborate in agile, CI/CD-driven development environments</li></ul>Minimum Qualifications<ul><li>15+ years of Full Stack Development experience</li><li>Front-End Experience: HTML5, CSS/Sass, JavaScript, Node.js, jQuery, XML, Responsive UI/UX frameworks</li><li>Back-End Proficiency: C#, Java, Python, ASP.NET, MVC, .NET Core, AJAX</li><li>JavaScript frameworks: Vue.js, Angular, React</li><li>Database Expertise: SQL Server, MySQL, MongoDB, Amazon DynamoDB, Data modeling, normalization, indexing &amp; optimization (RDS &amp; NoSQL)</li><li>Web Server &amp; Tools: IIS, Apache, Visual Studio, VS Code, Android Studio</li><li>Cloud &amp; DevOps: AWS and Azure (deployment &amp; environment management), CI/CD tools and practices</li><li>Bachelor&rsquo;s degree in Computer Science or related field</li><li>Experience in web, mobile, and desktop application development</li><li>Familiarity with common development stacks</li></ul>Preferred / Additional Skills<ul><li>Professional cloud certifications (e.g., AWS Solutions Architect, AWS DevOps Engineer)</li><li>Experience with AWS Amplify and serverless architecture</li><li>Strong knowledge of Vue.js/Nuxt.js for SPA and SSR applications</li><li>Experience with media streaming and streaming server configuration</li><li>Experience implementing SPA in .NET Core environments</li><li>Knowledge of cross-platform mobile development frameworks (React Native, Flutter)</li><li>ASP.NET, MVC, C#, AJAX, jQuery</li><li>HTML5, CSS, JavaScript, XML</li><li>Experience with MS SQL Server and the .NET framework</li><li>E-services development experience</li><li>Strong project documentation skills</li><li>Ability to work methodically, accurately, and neatly</li><li>Strong communication, problem-solving, analytical, and change management skills</li></ul>How to ApplySend your CV to: mail@ferns-it.com (Or apply directly via Indeed)Job Type: Full-timePay: BD1,150.000 - BD1,200.000 per month

Senior IT Software Developer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 Ubuntu Server is the world's most popular Linux - on cloud and bare metal. In this role, you will manage the team delivering the Ubuntu Server Distribution to the world.
 
 
 Ubuntu strives to offer the latest, best, free software components, in an easy to use and highly reliable form. We build on the technical excellence of Debian and bring additional focus and shape to the solutions we provide to industry. The successful applicant will be passionate about the future of Ubuntu, mindful of the dynamics of the open source ecosystem, and aware of the needs of large, innovative customers.
 
 
 This is an exciting opportunity for a leader passionate about strong teams, open source software and Ubuntu. Build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, a growing international software company.
 
 
 
 What you'll do
 
 
 
 <ul>
 <li>
 Build and lead a globally distributed team of engineers
 </li>
 <li>
 Develop talent through coaching, mentoring, feedback and hands-on career development
 </li>
 <li>
 Work with Product Management to define the vision and strategy for Ubuntu and your team
 </li>
 <li>
 Effectively set and manage expectations with other engineering teams, senior management, and external stakeholders
 </li>
 <li>
 Advocate and advance modern, agile software development practices
 </li>
 <li>
 Develop and evangelize great engineering and organizational practices
 </li>
 <li>
 Grow a healthy, collaborative engineering culture in line with the company values
 </li>
 <li>
 Be an active part of the leadership team and collaborate with other leaders in the organisation
 </li>
 <li>
 Participate in strong engineering process through code and architectural review
 </li>
 <li>
 Engage with teams at Canonical, the open source community and commercial partners
 </li>
 <li>
 Oversee the quality of the Ubuntu Server image family
 </li>
 <li>
 Plan and deliver Ubuntu Server features
 </li>
 <li>
 Work from home with global travel for up to 6 weeks per year for internal and external events
 
 
 </li>
 </ul>
 
 Who you are
 
 
 
 <ul>
 <li>
 You love developing and growing people and have a strong track record of doing it
 </li>
 <li>
 You are knowledgeable and passionate about software development
 </li>
 <li>
 You have 3+ years of experience in leading, managing, coaching and mentoring software developers. Experience managing distributed teams is a plus.
 </li>
 <li>
 You are focused on success and the delivery of timely, high quality software
 </li>
 <li>
 You have experience working in an agile development environment
 </li>
 <li>
 You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
 </li>
 <li>
 You have strong written and verbal technical communication skills in english
 </li>
 <li>
 you have experience with a modern GNU/Linux distribution, Debian or Ubuntu preferred
 </li>
 <li>
 Practical experience with at least 1 of Microsoft Azure, Google Cloud, or Amazon Web Services
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Engineering Manager, Ubuntu Server Distribution

Calo Inc.

<div>
 
 About Calo
 
 
 
 Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
 
 
 Role Overview
 
 
 We&rsquo;re looking for an experienced team player who is passionate about their work, thinks about application performance and scalability, and applies the best architecture practices, while keeping up with the latest technology. You&rsquo;ll be responsible for building these applications and communicating with the teams responsible for other layers of the product.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Develop High-Quality Code: Write robust, highly reusable, and well-tested code to meet the evolving needs of our products
 </li>
 <li>
 Feature Implementation: Implement new features and support existing ones, ensuring seamless functionality and user satisfaction
 </li>
 <li>
 Collaborative Communication: Communicate effectively with the product team, share knowledge, and provide support to your peers to foster a collaborative environment
 </li>
 <li>
 Testing: Design, implement, and maintain both automated and manual test suites, focusing on meaningful tests that cover diverse scenarios and edge cases to ensure top software quality
 </li>
 <li>
 Architectural Decisions: Make informed decisions related to code architecture, ensuring long-term maintainability and scalability of the codebase
 </li>
 <li>
 Codebase Improvement: Continuously improve the codebase by applying best practices and leveraging the latest technologies to enhance performance and maintainability
 </li>
 <li>
 3rd Party Integration: Integrate with third-party services, ensuring seamless connectivity and functionality within our ecosystem
 </li>
 <li>
 Innovation and Optimization: Stay up-to-date with industry trends and innovations, applying new techniques and technologies to optimize our software development processes
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 <ul>
 <li>
 Over 5 years of hands-on full stack experience (React/React-Native + Node)
 </li>
 <li>
 Experience with Serverless framework
 </li>
 <li>
 Experience with microservices &amp; event-driven architecture
 </li>
 <li>
 Strong knowledge of NoSQL &amp; SQL
 </li>
 <li>
 Experience with TypeScript
 </li>
 <li>
 Experience with react hooks, functional components, and functional programming patterns
 </li>
 <li>
 Experience with libraries: jest, react-query, amplify
 </li>
 <li>
 Experience with AWS services (Cognito, S3, Cloudfront, DyanmoDB, Lambda, SQS, SNS, OpenSearch, Cloudformation)
 </li>
 <li>
 Experience with TDD &amp; Clean Architecture
 </li>
 <li>
 Experience with CI/CD, Scrum, Firebase, REST API, GraphQL
 </li>
 <li>
 Experience working with remote teams
 </li>
 <li>
 Startup experience is a plus
 </li>
 <li>
 Strong communicator
 </li>
 <li>
 Pleasant personality and able to lead with empathy and patience
 </li>
 <li>
 Receptive to feedback and committed to personal growth &amp; development
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 2NDVIIQipy
</div>

Senior Software Engineer

KPMG Bahrain

<div>
 
 
 
 Who are we?
 
 
 
 
 KPMG in Bahrain employs over 350 professionals and partners. We provide our clients with a suite of locally supported Audit, Tax, and Advisory services. We recruit the best and brightest from around the world and currently have a workforce representing over 20 countries across our teams. We also pride ourselves on our capabilities to attract, nurture, and empower talent from our communities locally.
 
 
 
 
 We do what matters!
 
 
 
 
 
 
 
 
 Why Join Us:
 
 
 <ul>
 <li>
 Opportunity to drive innovation using traditional development technologies.
 </li>
 <li>
 Collaborative, supportive work environment focused on professional growth.
 </li>
 <li>
 Make impactful contributions to enterprise-level projects and solutions.
 </li>
 </ul>
 
 
 
 
 
 Role
 
 
 <ul>
 <li>
 
 Lead and mentor
 
 an engineering team; set code quality, testing, and CI/CD standards.
 </li>
 <li>
 
 Own end-to-end delivery
 
 of enterprise AI solutions (GenAI/LLMs/RAG) from POC to secure, monitored production.
 </li>
 <li>
 
 Translate business needs into architecture
 
 and make pragmatic
 
 tech stack
 
 choices (cloud-native on AWS/Azure/GCP).
 </li>
 <li>
 
 Ensure reliability, security, and governance
 
 (observability, guardrails, data privacy, cost/performance targets).
 </li>
 <li>
 
 Partner with clients and stakeholders
 
 to shape roadmaps, manage timelines, and communicate trade-offs clearly.
 </li>
 <li>
 
 Stay hands-on
 
 (design reviews, troubleshooting, key modules) while
 
 driving innovation
 
 through measured pilots of new AI tools/models.
 </li>
 </ul>
 
 
 
 
 
 Primary Job Responsibilities
 
 
 <ul>
 <li>
 
 Architect, develop, and deploy
 
 enterprise-scale AI/ML solutions leveraging Generative AI, LLMs, RAG frameworks, and agentic systems.
 </li>
 <li>
 
 Oversee end-to-end delivery
 
 from POC/MVP to hardened, monitored production, including release planning, risk management, and documentation.
 </li>
 <li>
 
 Establish and enforce software engineering best practices
 
 (code reviews, testing, CI/CD, IaC), driving consistent code quality and secure-by-default development.
 </li>
 <li>
 
 Design and maintain cloud-native architectures and integrations
 
 with enterprise systems across AWS, Azure, and GCP, ensuring scalability, security, and cost efficiency.
 </li>
 <li>
 
 Lead deep technical investigations
 
 to identify and resolve performance bottlenecks across data, retrieval, model, and serving layers; drive continuous improvements in reliability and latency.
 </li>
 <li>
 
 Evaluate and adopt emerging AI technologies
 
 through measured pilots keeping solutions current and competitive.
 </li>
 </ul>
 
 
 
 
 
 The Individual
 
 
 <ul>
 <li>
 
 6&ndash;8 years
 
 hands-on in enterprise software engineering across backend/front-end/cloud, including
 
 2+ years
 
 building AI solutions and
 
 3+ years
 
 leading teams and client engagements.
 </li>
 <li>
 Proven experience
 
 designing and shipping
 
 AI systems to production (metrics, reliability, and cost ownership).
 </li>
 <li>
 Proficient in at least one:
 
 Python
 
 ,
 
 Java
 
 , or
 
 JavaScript/TypeScript
 
 ; comfortable with modern backend patterns and architectural design.
 </li>
 <li>
 Practical experience with
 
 relational and non-relational
 
 data stores and the judgment to select the right one per use case.
 </li>
 <li>
 Solid
 
 DevOps
 
 foundations (CI/CD, IaC, observability) and
 
 cloud architecture
 
 on at least one major provider (AWS, Azure, or GCP).
 </li>
 <li>
 Strong grasp of
 
 security, privacy, and governance
 
 in enterprise environments.
 </li>
 <li>
 Excellent stakeholder communication, documentation, and mentoring skills.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in
 
 Computer Science, Engineering, Information Systems, Data/AI
 
 , or a related field.
 </li>
 <li>
 Track record with
 
 full-stack technologies
 
 (e.g., HTML/CSS, JavaScript frameworks, Java or .NET) is a plus.
 </li>
 <li>
 Working knowledge of
 
 containers and orchestration
 
 (Docker, Kubernetes).
 </li>
 <li>
 Demonstrated ability to
 
 architect, scale, and maintain
 
 complex enterprise applications and integrations.
 </li>
 <li>
 Relevant
 
 cloud/AI certifications
 
 (AWS/Azure/GCP, MLOps/LLM) or evidence of continuous learning are advantageous.
 </li>
 </ul>
 
 
 
 
 
 KPMG is beneficial for you:
 
 
 
 It is more than a career opportunity! It is a chance to join a high-performing team that delivers a broad range of solutions to clients across different industries.
 
 
 
 
 <ul>
 <li>
 We&rsquo;re fully committed to developing a lifelong learning culture.
 </li>
 <li>
 We recognize potential, nurture talent, and reward high performance.
 </li>
 <li>
 We offer tax-free income.
 </li>
 </ul>
 
 
 
 
 If this is your first international assignment, no need to worry! We will support you with the transition and relocation to make sure that it is as smooth and hassle-free as possible, through the following:
 
 
 
 
 <ul>
 <li>
 Immigration and Visa support
 </li>
 <li>
 Hotel Accommodation
 </li>
 <li>
 Cash Advances
 </li>
 <li>
 Annual Tickets
 </li>
 <li>
 Relocation Allowance
 </li>
 </ul>
 
 
</div>

Deputy Manager- AI Solutions Lead Architect

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!
Overall Role Purpose
Manage and lead the strategic deployment and continuous enhancement of Customer Experience tools and technologies across the MENA region. Drive digital transformation initiatives within the Customer Service function, ensuring alignment with global standards and leveraging innovation to improve customer satisfaction, operational efficiency, and cost effectiveness.
Your Tasks:
Customer Service:<ul><li>
Work closely with Global, Regional, and Country Customer Service Heads to identify, develop, and support ongoing customer service activities and technology deployments that align with corporate and regional business objectives.</li><li>
Champion digitalization by identifying and implementing emerging technologies (e.g., AI, automation, data analytics) to enhance customer experience and streamline service operations.</li><li>
Lead and develop standardization &amp; harmonization of tools, processes/standards/programs</li><li>
Manage cross-functional projects related to customer service technology and tools, ensuring they are delivered on time, within budget, and meet quality standards.</li><li>
Assist in the execution of general assignments related to the customer service function, demonstrating flexibility and adaptability to evolving business needs.</li></ul>
DHL Customers:<ul><li>
Act as the primary contact point for customer service-related matters, facilitating communication and coordination of customer issues to ensure timely resolution and alignment with regional initiatives.</li></ul>
Vendor Management &amp; Stakeholder Engagement:<ul><li>
Oversee the work of external consultants and vendors, ensuring deliverables align with business requirements and are completed on schedule.</li><li>
Maintain effective relationships with internal and external stakeholders to facilitate project progress and alignment with strategic goals.</li></ul>
CS Tools and Technology:<ul><li>
Take primary responsibility for the timely, budget-compliant, and high-quality delivery of Tools and Technology in the MENA Region, following DP DHL's standard project management methodology.</li><li>
Gather and coordinate regional and country-specific requirements and business capabilities to inform the Business Requirements Statement for global programs/projects.</li><li>
Oversee daily management of the delivery of programs/projects/tools/systems, collaborating closely with project members and providing expertise to review and recommend improvements on all project aspects.</li><li>
Monitor interdependencies and risks among programs and individual projects, ensuring they are thoroughly assessed, mitigated, and communicated to the Project Board as necessary.</li><li>
Manage the change control process, ensuring that the deliverables of programs/projects/tools/systems are completed within the established cost, timeline, and resource budgets, and receive appropriate sign-off.</li><li>
Conduct post-implementation reviews to assess outcomes and share best practices and opportunities for future programs and projects.</li></ul>
Finance and Projects:<ul><li>
Promote cost and productivity management from both regional and country viewpoints, aligning with the overall business strategy (e.g., achieving best-in-class sizing and productivity targets).</li><li>
Ensure that all project deliverables are completed on time, within budget, and fulfil the business requirements of both the Global office and regional stakeholders.</li></ul>
Driving Customer Service Excellence:<ul><li>
Lead and drive customer satisfaction by providing best-in-class standards with a view towards establishing and maintaining a competitive advantage.</li><li>
Driving the day-to-day operation of Customer Service departments in compliance with the Centre of Excellence (COE) standards.</li><li>
Ensuring COE standards are successfully implemented in countries, and support in COE assessments when needed</li><li>
Continuously drive quality improvement by providing support with required tools, systems and processes to coordinate customer feedback through various tools e.g ICCC+, Customer Interaction Study and other forms of customer insights/feedback</li></ul>
Maximizing Revenue Generating Opportunities:<ul><li><div>
Identify and promote areas with potential for revenue generation to cross-sell, upsell services including but not limited to (e.g. SI, TDX, EXT and the use of ecom tools).</div></li></ul><div></div>
Standardization and Consistency of Practices:<ul><li>
Motivating and retaining the best of customer service talents within DHL to enhance customer service experiences for customers and develop staff to the maximum potential.</li></ul>
People &ndash; Management:
Assist the Regional Head to:<ul><li>
Develop high-performance Service Culture by developing KPI&rsquo;s to support quality performance within the region.</li><li>
Prioritize and manage the proper allocation of resources and staff to countries and departments.</li></ul>
Your Profile:<ul><li>
Minimum 10 years of experience in the customer service field.</li><li>
University degree</li><li>
Communication skills, spoken &amp; written (excellent)</li><li>
Presentation skills (excellent)</li><li>
Software skills (Word, Excel, PowerPoint, PowerBI &amp; Visio) - (excellent)</li><li>
Possess excellent English language skills, with Arabic as an advantageous additional language.</li><li>
Knowledge/Experience on Business Process Model and Notation (BPMN) Systems Engineering or Communications Technology Experience would be advantageous</li><li>
Develops and delivers innovative, high-quality services and solutions while maintaining strong customer relationships.</li><li>
Secures organizational alignment to meet customer needs and maintains a strategic, global perspective.</li><li>
Creates sustainable strategies that position the organization as an Investment, Provider, and Employer of Choice, aligning resources for successful implementation.</li><li>
Establishes clear, challenging objectives and regularly reviews progress, championing continuous improvement and innovation.</li><li>
Inspires results through empowerment and accountability, providing employees with development opportunities and feedback.</li><li>
Communicates personal goals and values clearly, actively seeks feedback for performance improvement, and takes responsibility for personal and professional development.</li><li>
Delivers effective verbal and written communication, develops efficient processes and systems, and utilizes advanced work methods and tools.</li><li>
Possesses in-depth knowledge of DHL Express products, services, and processes, contributing to strategic discussions and shaping long-term plans.</li><li>
Acts as a subject matter expert in Customer Service tools and technology, promoting best practices and building senior-level relationships for continuous access to these practices.</li><li>
Influences key stakeholders to effectively resolve conflicts.</li></ul>
Our Offer:<ul><li>
Strong career support in an international environment.</li><li>
Great culture and colleagues.</li><li>
Multifarious benefit program.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!</div>

Senior Manager CS Tools and Technology

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 Manage and lead the strategic deployment and continuous enhancement of Customer Experience tools and technologies across the MENA region. Drive digital transformation initiatives within the Customer Service function, ensuring alignment with global standards and leveraging innovation to improve customer satisfaction, operational efficiency, and cost effectiveness.
 
 
 
 Your Tasks:
 
 
 
 
 Customer Service:
 
 
 
 
 <ul>
 <li>
 Work closely with Global, Regional, and Country Customer Service Heads to identify, develop, and support ongoing customer service activities and technology deployments that align with corporate and regional business objectives.
 </li>
 <li>
 Champion digitalization by identifying and implementing emerging technologies (e.g., AI, automation, data analytics) to enhance customer experience and streamline service operations.
 </li>
 <li>
 Lead and develop standardization &amp; harmonization of tools, processes/standards/programs
 </li>
 <li>
 Manage cross-functional projects related to customer service technology and tools, ensuring they are delivered on time, within budget, and meet quality standards.
 </li>
 <li>
 Assist in the execution of general assignments related to the customer service function, demonstrating flexibility and adaptability to evolving business needs.
 
 
 
 </li>
 </ul>
 
 DHL Customers:
 
 
 
 
 <ul>
 <li>
 Act as the primary contact point for customer service-related matters, facilitating communication and coordination of customer issues to ensure timely resolution and alignment with regional initiatives.
 
 
 
 </li>
 </ul>
 
 Vendor Management &amp; Stakeholder Engagement:
 
 
 
 
 <ul>
 <li>
 Oversee the work of external consultants and vendors, ensuring deliverables align with business requirements and are completed on schedule.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to facilitate project progress and alignment with strategic goals.
 
 
 
 </li>
 </ul>
 
 CS Tools and Technology:
 
 
 
 
 <ul>
 <li>
 Take primary responsibility for the timely, budget-compliant, and high-quality delivery of Tools and Technology in the MENA Region, following DP DHL's standard project management methodology.
 </li>
 <li>
 Gather and coordinate regional and country-specific requirements and business capabilities to inform the Business Requirements Statement for global programs/projects.
 </li>
 <li>
 Oversee daily management of the delivery of programs/projects/tools/systems, collaborating closely with project members and providing expertise to review and recommend improvements on all project aspects.
 </li>
 <li>
 Monitor interdependencies and risks among programs and individual projects, ensuring they are thoroughly assessed, mitigated, and communicated to the Project Board as necessary.
 </li>
 <li>
 Manage the change control process, ensuring that the deliverables of programs/projects/tools/systems are completed within the established cost, timeline, and resource budgets, and receive appropriate sign-off.
 </li>
 <li>
 Conduct post-implementation reviews to assess outcomes and share best practices and opportunities for future programs and projects.
 
 
 
 </li>
 </ul>
 
 Finance and Projects:
 
 
 
 
 <ul>
 <li>
 Promote cost and productivity management from both regional and country viewpoints, aligning with the overall business strategy (e.g., achieving best-in-class sizing and productivity targets).
 </li>
 <li>
 Ensure that all project deliverables are completed on time, within budget, and fulfil the business requirements of both the Global office and regional stakeholders.
 
 
 
 </li>
 </ul>
 
 Driving Customer Service Excellence:
 
 
 
 
 <ul>
 <li>
 Lead and drive customer satisfaction by providing best-in-class standards with a view towards establishing and maintaining a competitive advantage.
 </li>
 <li>
 Driving the day-to-day operation of Customer Service departments in compliance with the Centre of Excellence (COE) standards.
 </li>
 <li>
 Ensuring COE standards are successfully implemented in countries, and support in COE assessments when needed
 </li>
 <li>
 Continuously drive quality improvement by providing support with required tools, systems and processes to coordinate customer feedback through various tools e.g ICCC+, Customer Interaction Study and other forms of customer insights/feedback
 
 
 
 </li>
 </ul>
 
 Maximizing Revenue Generating Opportunities:
 
 
 
 
 <ul>
 <li>
 Identify and promote areas with potential for revenue generation to cross-sell, upsell services including but not limited to (e.g. SI, TDX, EXT and the use of ecom tools).
 
 
 
 </li>
 </ul>
 
 Standardization and Consistency of Practices:
 
 
 
 
 <ul>
 <li>
 Motivating and retaining the best of customer service talents within DHL to enhance customer service experiences for customers and develop staff to the maximum potential.
 
 
 
 </li>
 </ul>
 
 People &ndash; Management:
 
 
 
 Assist the Regional Head to:
 
 
 
 <ul>
 <li>
 Develop high-performance Service Culture by developing KPI&rsquo;s to support quality performance within the region.
 </li>
 <li>
 Prioritize and manage the proper allocation of resources and staff to countries and departments.
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 Minimum 10 years of experience in the customer service field.
 </li>
 <li>
 University degree
 </li>
 <li>
 Communication skills, spoken &amp; written (excellent)
 </li>
 <li>
 Presentation skills (excellent)
 </li>
 <li>
 Software skills (Word, Excel, PowerPoint, PowerBI &amp; Visio) - (excellent)
 </li>
 <li>
 Possess excellent English language skills, with Arabic as an advantageous additional language.
 </li>
 <li>
 Knowledge/Experience on Business Process Model and Notation (BPMN) Systems Engineering or Communications Technology Experience would be advantageous
 </li>
 <li>
 Develops and delivers innovative, high-quality services and solutions while maintaining strong customer relationships.
 </li>
 <li>
 Secures organizational alignment to meet customer needs and maintains a strategic, global perspective.
 </li>
 <li>
 Creates sustainable strategies that position the organization as an Investment, Provider, and Employer of Choice, aligning resources for successful implementation.
 </li>
 <li>
 Establishes clear, challenging objectives and regularly reviews progress, championing continuous improvement and innovation.
 </li>
 <li>
 Inspires results through empowerment and accountability, providing employees with development opportunities and feedback.
 </li>
 <li>
 Communicates personal goals and values clearly, actively seeks feedback for performance improvement, and takes responsibility for personal and professional development.
 </li>
 <li>
 Delivers effective verbal and written communication, develops efficient processes and systems, and utilizes advanced work methods and tools.
 </li>
 <li>
 Possesses in-depth knowledge of DHL Express products, services, and processes, contributing to strategic discussions and shaping long-term plans.
 </li>
 <li>
 Acts as a subject matter expert in Customer Service tools and technology, promoting best practices and building senior-level relationships for continuous access to these practices.
 </li>
 <li>
 Influences key stakeholders to effectively resolve conflicts.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

VAM Systems

<div>
 
 Job Description
 
 
 
 
 VAM Systems
 
 is currently looking for
 
 SharePoint Developer
 
 for our
 
 Bahrain
 
 operations with the following skillsets &amp; terms and conditions:
 
 
 
 Experience: 7 to 10 years
 
 
 
 
 Education:
 
 Computer Science
 
 
 
 Qualification:
 
 BE Computer Science and Engineering
 
 
 
 Professional Qualification Required:
 
 SharePoint 2019, Office365, SPFX, React, NodeJS, JavaScript, CSS
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Working knowledge of SharePoint technologies On-Premise and Cloud
 </li>
 <li>
 Working knowledge of React and NodeJs
 </li>
 <li>
 Knowledge of technology stacks used in Application development, Web applications.
 </li>
 <li>
 Knowledge of UI design and CSS
 </li>
 <li>
 Experience with Java Script, Jquery and TypeScript.
 </li>
 <li>
 Ability to design and develop workflow using Power Automate, SharePoint Designer and Nintext Workflows.
 </li>
 <li>
 Experience with DevOps, Scrum and agile methodologies.
 </li>
 <li>
 Experience with the system integrations and using Restful, SOAP and any other integration model
 
 
 </li>
 </ul>
 
 Responsibility
 
 
 
 <ul>
 <li>
 Develops software solutions by studying requirements analysis and information needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; performs software design using software development fundamentals and processes, debug, test, and deploy software solutions.
 </li>
 <li>
 Design, develop and maintain key components of the software suite using .NET Core, NodeJs and SharePoint Server 2019 and SPFX using react.
 </li>
 <li>
 Implementation of SharePoint-based workflows as well as development of Business Intelligence dashboards.
 </li>
 <li>
 Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
 </li>
 <li>
 Build proof of concept examples or graphical simulation software. Then maintain product test software and demos for training purposes.
 </li>
 <li>
 Actively participate in product design reviews by providing creative and practical ideas and solutions in a teamwork environment. A wide degree of creativity and latitude required.
 </li>
 <li>
 Build workflow forms using SharePoint Designer, and PowerApps/Flow..
 </li>
 <li>
 Code pages using HTML5, JavaScript, and Typescript, jQuery, CSS, SQL, Bootstrap or responsive design for all devices
 
 
 </li>
 </ul>
 
 Skill
 
 
 
 <ul>
 <li>
 Agile Development Processes
 </li>
 <li>
 Programming
 </li>
 <li>
 Cloud Enablement
 </li>
 <li>
 Programming/Scripting
 </li>
 <li>
 Written Communications
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Systems Integration
 
 
 </li>
 </ul>
 
 Terms and conditions
 
 
 
 
 Joining time frame: (15 - 30 days)
 
</div>

SharePoint Developer - Banking

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