receptionist

front desk receptionist

customer service representative Jobs in Uae

customer service representative

hr administrator

guest experience supervisor

spa receptionist

IZILCosmeticsTrading LLC

The Spa Receptionist is the first point of contact for clients, responsible for providing a warm welcome, handling reservations, and ensuring a seamless guest experience. This role requires strong customer service skills, organization, and the ability to manage administrative tasks efficiently. The Spa Receptionist will contribute to maintaining the spa&rsquo;s professional image and delivering an outstanding client experience.Key Responsibilities Guest Relations &amp; Customer Service <ul><li>Greet clients warmly and confirm their scheduled treatments or services.</li><li>Provide guidance on spa procedures and answer client inquiries in a professional manner.</li><li>Inform clients about promotions, discounts, and new beauty products available.</li><li>Obtain and document guest feedback regarding treatments and overall experience.</li><li>Assist in resolving customer complaints and escalate issues as needed.</li></ul>Front Desk &amp; Administrative Duties <ul><li>Open and close the spa at designated times.</li><li>Maintain a clean and organized reception area.</li><li>Handle incoming calls, provide accurate information, and confirm appointments.</li><li>Manage the visitor register to track daily spa visitors.</li><li>Schedule and update client appointments, ensuring smooth workflow for service providers.</li><li>Notify spa staff of last-minute cancellations or walk-in clients.</li><li>Maintain an up-to-date register of loyal and long-term clients.</li></ul>Financial &amp; Inventory Management <ul><li>Process client payments for services and products.</li><li>Handle petty cash requests and deposits as needed.</li><li>Ensure proper handover of cash, client records, and shift reports before leaving work.</li><li>Check inventory levels and place orders with the Inventory Controller when necessary.</li></ul>Marketing &amp; Promotions <ul><li>Assist in developing and implementing promotional events to attract new clients.</li><li>Educate clients on beauty products and recommend suitable treatments based on their needs.</li><li>Promote available spa services and loyalty programs to enhance customer engagement.</li></ul>Compliance &amp; Team Collaboration<ul><li>Attend and actively participate in staff meetings and training sessions.</li><li>Maintain punctuality for appointments, meetings, and team functions.</li><li>Adhere to company grooming and uniform standards.</li><li>Follow standard operating procedures (SOP) and ensure compliance with company policies</li></ul>Qualifications &amp; Experience Education &amp; Certifications <ul><li>High school diploma or equivalent (additional qualifications in hospitality or administration are a plus).</li><li>Knowledge of spa or wellness services is an advantage.</li></ul>Skills &amp; Competencies <ul><li>Strong interpersonal and communication skills.</li><li>Excellent organizational and time management abilities.</li><li>Ability to multitask and work efficiently under pressure.</li><li>Proficiency in using appointment booking software and Microsoft Office applications.</li><li>Self-motivated and able to work independently or as part of a team.</li></ul>Personal Attributes<ul><li>Positive Attitude: Approachable and friendly demeanor.</li><li>Customer-Focused: Passion for delivering high-quality service.</li><li>Adaptability: Ability to respond to different work situations effectively.</li><li>Professionalism: High grooming and presentation standards.</li><li>Team Player: Works collaboratively with colleagues to ensure smooth operations.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience working at a front desk or in a receptionist role?</li><li>Have you worked in a spa, salon, hotel, or similar environment?</li><li>Are you familiar with any spa or salon booking software (e.g., Mindbody, Fresha, Booker)?</li></ul>Language:<ul><li>Arabic and English Speaker (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Spa Receptionist

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

<div>
 
 
 About the Role:
 
 
 
 Join the front line of a prestigious luxury hotel as a Spa Receptionist, delivering exceptional guest service in our exclusive spa. You&rsquo;ll manage bookings, greet guests, promote services, and ensure a seamless spa experience. If you have a passion for hospitality and luxury service, we want to hear from you.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and assist guests, providing a warm and professional welcome.
 </li>
 <li>
 Manage appointments, bookings, and spa schedules with precision.
 </li>
 <li>
 Upsell treatments and products, enhancing the guest experience.
 </li>
 <li>
 Handle payments, check-ins/outs, and maintain guest records.
 </li>
 <li>
 Ensure the spa area is inviting and organized at all times.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Excellent customer service and communication skills.
 </li>
 <li>
 Strong organizational skills with attention to detail.
 </li>
 <li>
 Sales skills and experience in a high-end hospitality environment are a plus.
 </li>
 <li>
 Proficiency with booking systems and POS software are a plus.
 </li>
 <li>
 Professional, polished appearance and demeanor.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a world-class luxury hotel.
 </li>
 <li>
 Opportunities for career growth and development.
 </li>
 </ul>
</div>

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Supervisor are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 To ensure a warm friendly welcome to all clientele at all times.
 </li>
 <li>
 To co-ordinate guests consultation records with the Therapists.
 </li>
 <li>
 Ensure that all relevant spa staff receive a print out of their daily schedule.
 </li>
 <li>
 To adhere to an agreed reporting system on a timely basis.
 </li>
 <li>
 To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day&rsquo;s work.
 </li>
 <li>
 Complete daily opening procedures and check lists per relevant area daily.
 </li>
 <li>
 Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
 </li>
 <li>
 To organize scheduling to maximize use of time and profitability whilst ensuring that the client&rsquo;s needs are of first importance.
 </li>
 <li>
 Assist with administration duties such as, purchasing, receiving and inventory reporting.
 </li>
 <li>
 To give the clientele the best possible service, and make the client feel important.
 </li>
 <li>
 To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
 </li>
 <li>
 To ensure that all administrative procedures run professionally.
 </li>
 <li>
 To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
 </li>
 <li>
 To recognize the importance of &lsquo;sales&rsquo; in every aspect of their role.
 </li>
 <li>
 To have full retail knowledge of products and prices charged.
 </li>
 <li>
 Must attend all training courses as deemed necessary by the Spa Supervisor.
 </li>
 <li>
 To participate in training and personal development programs within the Spa Department.
 </li>
 <li>
 To perform any other duties deemed reasonable by Management.
 </li>
 <li>
 To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Must be able to assist guests with inquiries
 </li>
 <li>
 Must be able to speak and write in English
 </li>
 <li>
 Must be able to speak and write in a language any other than English
 </li>
 <li>
 Must have proven track record in Spa and Fitness industry for at least 5 years
 </li>
 <li>
 Must have good understanding of marketing
 </li>
 <li>
 Must have strong knowledge of budgeting and forecasting
 </li>
 <li>
 Must have strong sales skills to drive memberships
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 (Ability to lift, standing during shift, sitting most of shift, etc.)
 
</div>

SPA Receptionist

River S.p.A.

<ul><li>Guest Management: Warmly greet all guests and visitors, manage check-ins and check-outs, and ensure a smooth transition between the reception area and treatment rooms.</li><li>Booking &amp; Scheduling: Professionally manage all spa appointments, optimizing the schedule for maximum therapist utilization and room occupancy.</li><li>Billing &amp; POS: Handle payment processing, point-of-sale transactions (for retail products and services), and accurate cash handling.</li><li>Data &amp; Reporting: Maintain accurate client records, input daily revenue figures into Excel spreadsheets, and assist the Spa Manager with preparing weekly/monthly utilization and sales reports.</li><li>Ambassador Role: Act as a spa ambassador, promoting services, packages, and retail products knowledgeably and enthusiastically.</li></ul>Preferred: FemaleExperience in 4/5 star hotel.English is mustJob Type: Full-timePay: From AED2,500.00 per monthExperience:<ul><li>Spa : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
Assist with running the Spa in a smooth, professional manner by providing guests with excellent customer service at all times and ensuring that treatments are correctly and appropriately booked. Maximizing spa revenue through yield management, retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Providing guests with excellent knowledge of all spa and retail products. Ensuring that the guest&rsquo;s experience at the Spa is memorable from beginning to end. 
Qualifications 
Education: High School Diploma
Experience: Minimum 2 years experience in Hospitality Industry, previous experience is an advantage. Preferably in a 5 Star resort. 
Additional Information 
Luxury Hotel Experience</div>

Sakura Beauty Spa

Job titleReceptionistReports toBranch Manager/SupervisorJob purposeTo assist the Branch Manager/Supervisor in running a smooth operation and to take over her duties in case of absences. To ensure that all bookkeeping, track records, costumer assistance and booking management is done responsibly and in duly manner.Duties and responsibilities<ul><li>Answer calls, book appointments and accommodate costumers&rsquo; appointment needs</li><li>Manage appointment booking in the smartest way to maximize bookings</li><li>Clients&rsquo; database maintenance: Collecting as much as possible accurate personal details</li><li>Attend to costumers&rsquo; requests and complaints and resolve issues when possible</li><li>Daily stock management: Stock being used professionally must be tracked accurately daily</li><li>Abiding by H&amp;S as per municipality instructions with regular inspections: 3 times daily using the check list</li><li>Hosting clients: Walking them to their stations, introducing the therapist, serving them drinks</li><li>Issuing service tickets and insuring collection from the therapist with accurate service details</li><li>Issuing invoices as per the service ticket details</li><li>Sales reports and expenses bookkeeping</li><li>Petty cash management</li><li>Cash sales deposits</li></ul>Qualifications<ul><li>College degree or equivalent professional experience</li><li>Highly organized</li><li>Interpersonal and communication skills</li><li>Logical and efficient in maximizing the operations timetable</li><li>Amiable, calm, friendly and customer service oriented</li></ul>Direct reportsBeauty therapistsJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Saloninkdubai

We are looking to hire an Experienced Female Salon/ Spa Receptionist to join our Team.Proven experience as a salon/spa receptionist role.- Strong background and proficiency in using salon software- Excellent communication and interpersonal skills.- Ability to multitask and manage time effectively.- Strong organizational skills and attention to detail.- Proficient in Microsoft Office and basic computer skills.- Ability to work flexible hours, including evenings and weekends.- Must have Experience in a high-end salon or spa in UAE- Excellent Knowledge of salon services and products.NB: Ready to join preferably this month Job Type: Contract

Salon/Spa Receptionist - Female

Explore 327+ Spa receptionist in Uae this December. Find roles across top companies and apply now to boost your career.

327 spa receptionist jobs IN Uae

Spa Receptionist

Spa Receptionist

SPA Receptionist

Spa Receptionist

Spa Receptionist

Spa Receptionist

Salon/Spa Receptionist - Female