staff accountant

SENIOR SERVICES OF SOUTHEASTERN VIRGINIA

<div>Description:<p><br>
</p><p>The Staff Accountant supports the financial operations of the organization by maintaining accurate financial records, assisting with month-end close, and ensuring compliance with nonprofit accounting standards and grant requirements. This role is essential to maintaining strong financial controls and supporting the organization&rsquo;s mission through sound financial stewardship. Prepare and reconcile balance sheet and income statement accounts, analyze P&amp;L results, and report unusual trends, variances, or issues to management.</p>
Requirements:
<ul><li>Support the efficiency of the finance department by implementing improved accounting processes, tools, and financial systems.</li><li>Uphold confidentiality standards and perform additional accounting duties as assigned to support departmental operations</li><li>2+ years of experience in general ledger or public accounting (non-tax)</li><li>Strong analytical and critical-thinking skills, with the ability to produce high-quality, accurate work under tight timelines</li><li>Highly organized and detail-oriented, capable of managing multiple projects and priorities simultaneously</li><li>Collaborative team player who can also work independently and take initiative as a self-starter</li><li>Must be comfortable to work with a hybrid/remote team</li><li>Industry experience in one of the following areas: healthcare, senior care, multi-entity accounting, or public accounting (attest/CAS) experience preferred</li><li>Day to Day Transactions: Coordinates &amp; processes accounts payable, cash disbursements, accounts receivable, cash receipts, and payroll.</li><li>Month End Processing: Completes financial statements. Coordinates and completes account reconciliations (i.e. bank &amp; credit card reconciliations, prepaids, accounts receivable, fixed assets, accounts payable, accruals.) Completes complex account reconciliations that have been previously set up and supported by Controller or CFO.</li></ul><p><br>
</p><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field</li><li>
2+ years of accounting experience (nonprofit experience preferred)</li><li>
Knowledge of GAAP and basic fund accounting principles</li><li>
Proficiency with accounting software and Excel</li><li>
Strong attention to detail and organizational skills</li></ul></div>

Staff Accountant

City of Norfolk, VA

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div>The City of Norfolk's Department of Libraries is currently seeking a Library Operations Administrator. The Library Operations Administrator is a senior leadership role responsible for overseeing personnel, operations, and public service delivery across a multi-branch public library system. This position ensures high-quality services, effective staff leadership, strong community partnerships, and alignment with the library&rsquo;s mission, vision, and Strategic Directions. The Administrator provides system-wide operational oversight, supports innovation, and serves as a key advisor to senior leadership.<br>
<br>
The Norfolk Public Library became the first free public library in Virginia in 1904, and its collection includes classic and popular items from the late 19th century to today. The Norfolk Public Library provides equal opportunity access to information, high quality book and multimedia materials, programs, exhibits and on-line resources to meet the needs of our diverse community for life-long learning, cultural enrichment and intellectual stimulation. To fulfill its mission, the library employs knowledgeable, well-trained staff committed to excellent service and civility.</div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><p><b>Leadership &amp; Administration</b></p><ul><li>
Oversee daily operations of all library branches, including employee relations and administrative functions.</li><li>
Recruit, hire, onboard, train, supervise, and evaluate branch managers and staff.</li><li>
Mentor and empower leadership teams; ensure staff are trained, supported, and provided growth opportunities.</li><li>
Develop, implement, and assess short- and long-range strategic and operational plans.</li><li>
Establish division-wide goals, policies, and procedures; monitor performance and drive continuous improvement.</li><li>
Serve as an advisor to the NPL Central Team and act on behalf of senior leadership when needed.</li><li>
Assist the Director with budget development and operational planning.</li><li>
Compile statistics and prepare required reports for Library Administration.</li><li>
Participate in strategic planning committees and cross-departmental initiatives.</li><li>
Maintain positive working relationships with internal and external stakeholders.</li><li>
Represent the library at meetings, presentations, and community events.</li><li>
Assist with updating and maintaining the Operations &amp; Procedures Manual.</li></ul><p><b>
Library Operations &amp; Public Service Delivery</b></p><ul><li>
Provide leadership and coordination of operations across all branches.</li><li>
Ensure consistent, high-quality public service, programming, and equitable access to collections.</li><li>
Establish and monitor performance standards using data-driven approaches.</li><li>
Oversee facilities operations, including maintenance, safety, and coordination on capital projects with Business &amp; Fiscal Management.</li><li>
Direct public service staffing for anchor and neighborhood branches.</li></ul><br>
<b>
Programs, Collections &amp; Innovation</b><ul><li>
Collaborate with the Programming Division to develop and deliver diverse programs and community events.</li><li>
Support system-wide initiatives such as Family Place, YOUmedia, and adult programming.</li><li>
Work with the Support Services Administrator on collection development, materials management, and digital resources.</li><li>
Promote and coordinate innovative technologies and services to enhance user experience.</li><li>
Assign, direct, and evaluate technical services staff responsible for acquisitions, cataloging, processing, digital content, and materials budget oversight.</li></ul><br>
<b>
Budgeting &amp; Financial Management</b><ul><li>
Collaborate with leadership and Business &amp; Fiscal Management on branch budget development.</li><li>
Monitor expenditures to ensure fiscal responsibility.</li><li>
Identify funding opportunities and support grant development, partnerships, and fundraising initiatives.</li></ul><p><b>
Community Engagement &amp; Partnerships</b></p><ul><li>
Serve as a visible ambassador for the library at public forums, city meetings, and professional organizations.</li><li>
Build and maintain strong relationships with community organizations, educational institutions, and government agencies.</li><li>
Engage with neighborhood civic leagues to develop services responsive to community needs.</li><li>
Represent the library at outreach events including parades, festivals, and community gatherings.</li><li>
Communicate library initiatives effectively to stakeholders, media, and the public.</li></ul><p><b>
Policy, Compliance &amp; Evaluation</b></p><ul><li>
Develop, interpret, and update policies to ensure compliance with local, state, and federal regulations.</li><li>
Liaise with oversight agencies and professional organizations.</li><li>
Monitor and evaluate system-wide performance using data-driven methods.</li><li>
Maintain current knowledge of library best practices and emerging trends.</li></ul><p><b>
Personnel Management</b></p><ul><li>
Supervise librarians, professional staff, and support staff, including scheduling, training, and performance evaluation.</li><li>
Direct and support personnel administration activities, including interviewing, hiring, evaluations, disciplinary actions, and approval of time-off requests.</li><li>
Provide system-wide and regional professional development workshops focused on public library services.</li><li>
Plan and oversee staff structure, training, and development initiatives.</li><li>
Hold delegated authority for hiring, training, assigning, evaluating, and disciplining lower-level supervisors and managers.</li><li>
Participate in professional development activities to enhance service delivery.</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Education/Experience</b></h2></div>
<p></p><div><p><b>Qualifications</b></p><ul><li>
Master&rsquo;s degree in Business administration, Public Administration, Library Science (MLS/MLIS), or a related field from an accredited institution.</li><li>
Four or more years of progressively responsible leadership experience in library management, preferably in a large, urban public library system.</li><li>
Strong leadership, strategic planning, and organizational management abilities.</li><li>
Excellent communication, presentation, and interpersonal skills.</li><li>
Demonstrated ability to manage complex, multi-site operations and large teams.</li><li>
Strong analytical and decision-making skills with the ability to adapt to changing priorities.</li><li>
Professionalism, sound judgment, and a positive attitude.</li></ul><br>
<b>
Preferred Education/Experience:</b><br>
<div><ul><li>
Four years of management experience with demonstrated strength in employee relations.</li><li>
Three years of supervisory experience.</li><li>
Experience working with diverse communities and stakeholder groups.</li></ul></div><p><b><br>
Additional Information</b></p><div><ul><li>
Requires flexibility to attend meetings, programs, and community events, including evenings, weekends, and holidays.</li><li>
Work is performed in office and public service environments across multiple library locations.</li></ul></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Additional Information &amp; Requirements</b></h2></div>
<div><p><b>Required:</b> A master&rsquo;s degree in library science (MLS/MLIS), Public Administration, Business Administration, or a related field from an accredited institution</p></div></div></div>

Library Operations Administrator

Navy Exchange

<div></div><div><div><b>Job Number:</b> <b>26000197</b><div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-Virginia-Norfolk</div><div><b>
Organization</b><b>:</b> NAVSTA Norfolk<div>
</div><b>
Pay Range</b><b>:</b> 22.90</div><div></div><div><p><b><br>
Job Summary:</b> Supervises staff of Housekeeping Laundry Attendants and Housekeeping Leads. Performs any combination of the day-to-day housekeeping and or laundry duties ensuring NEXCOM Hospitality Group NHG standards are met. Regularly performs the full range and scope of services.</p><p><b>
Duties and Responsibilities:</b></p><ul><li>
Supervises housekeeping personnel performing such functions as cleaning guest rooms and public spaces outdoor space and general cleaning of the property. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available.</li><li>
Utilizes the Property Management System PMS for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met.</li><li>
Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy. This includes preparing work requests to the maintenance department.</li><li>
Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections.</li><li>
Conducts training on proper work methods and safety procedures. Fully implements all safety fire prevention SDS and environmental industrial hygiene requirements.</li><li>
The incumbent is responsible for the security of all items in the storeroom and or assigned storage areas. Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required.</li><li>
Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the housekeepers and performs a monthly quarterly inventory as required.</li><li>
Inspects rooms daily to ensure NHG standards are met and preventive maintenance repairs are completed. Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department Housekeeping Manager or NHG General Manager GM</li><li>
Checks vacant rooms to verify condition and possible unauthorized occupancy. Also notifies front desk NHG GM of any discrepancies.</li><li>
Evaluates performance recommends awards and or corrective disciplinary actions. Ensures all leave requests are in writing and approves disapproves in a timely manner. Interview and recommend applicants for selection or promotion.</li><li>
Handles guest and or staff suggestions and complaints resolves problems in a tactful and diplomatic manner and refers difficult and or unusual situations to management.</li><li>
Must perform duties of housekeeping attendants laundry attendants and or their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned</li></ul></div><div></div><div><p><br>
No experience required</p><p>
High School graduate or equivalent and housekeeping experience including leader or supervisory experience preferred</p><p>
Physical requirements: moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.</p><div><br>
</div></div><div><b>
Schedule</b><b>:</b> Full-Time (35 + hours)</div><div><b>
Unposting Date</b><b>:</b> Apr 20, 2026, 10:59:00 PM</div></div>

(NORFOLK NAVY LODGE) HOUSEKEEPING SUPERVISOR

State of Nebraska

<div><p><b>The work we do matters!
</b></p><p><b>Hiring Agency:
</b></p>Supreme Court - Agency 5<br>
<p><br>
<b>Location:
</b></p>Norfolk, NE<br>
<p><br>
<b>Hiring Rate:
</b></p>$20.952<br>
<p><br>
<b>Job Posting:
</b></p>JR2026-00025630 Office Manager III (Open)<br>
<p><br>
<b>Applications No Longer Accepted On </b>(If no date is displayed, job is posted as open until closed):
</p>05-12-2026<br>
<p><br>
<b>Job Description:
</b></p>** The (Judicial Branch) does not sponsor STEM (form i-983) or non-immigrant work visas for this position. **
<br>
<br>
The Judicial Branch offers:
<br>
<br>
Health &amp; Wellness
<br>
<ul><li>79% employer-paid health and prescription insurance
</li><li>Dental and vision insurance plans available to purchase
</li><li>Short-Term and Long-Term Disability, available to purchase
</li><li>Employee Assistance Program (EAP) for confidential support
</li><li>Flex Spending (FSA) and Health Savings Accounts (HSA)
</li></ul><br>
Financial Security
<br>
<ul><li>156% state-matched of the first 4.8% contribution to retirement plan
</li><li>FREE $20,000 Life Insurance Policy
</li><li>Optional Life Insurance and AD&amp;D available to purchase
</li></ul><br>
Paid Time Off &amp; Leave
<br>
<ul><li>13 paid holidays annually
</li><li>Paid vacation and sick leave that begin accruing immediately
</li><li>Military leave and Funeral/Bereavement leave
</li></ul><br>
Professional Growth
<br>
<ul><li>Paid training to develop your skills
</li><li>Free continuing education credits to maintain professional certifications
</li><li>Access to specialized courses through Judicial Branch Education
</li><li>Opportunity for bilingual pay
</li></ul><br>
This classification level is responsible for supervising administrative support staff and performing a broad range of work ranging from routine to specialized office/customer service for assigned district probation and court offices that have a relatively larger employee size i.e. Staffed more than thirty (30) full-time employees. Responsibilities may include coordinating administrative office procedures such as setting up files, maintaining assigned databases; training clerical and office support staff; implementing, and coordinating related administrative support services; preparing or reviewing a wide range of general correspondence and standard court documents; tracking office budgets and expenditures; providing customer services by answering phones and monitoring and ordering supplies.<br>
<p></p><br>
<p><b>Location:
</b></p><p>602 Iron Horse Drive, <b>Norfolk, NE </b>68701
</p><p></p><p><b>Work Schedule:
</b></p><p>In office only. Some non-traditional hours may be required.<br>
</p><p></p><p><b>Salary:
</b></p><p>The <b>Office Manager 3's </b>salary range is $43,579.28 to $53,097.07 annually.
</p><p>After probation period is completed, the Permanent wage will increase at least 2.5%. Pay rate may be commensurate with education and/or experience within fiscal constraints, if approved.<br>
</p><p></p><p><b>Job Duties
</b></p><p></p><p><b>1. </b>Supervises office secretarial staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
</p><p></p><p><b>2. </b>Prepares correspondence to include court documents, presentence or predisposition investigations, enter information into the database, and maintain budget balances, submit monthly billing claims and bi-annual billing invoices.
</p><p></p><p><b>3. </b>Coordinates and maintains accounting support functions which includes maintaining accounts, tracking purchases, reviewing and approving purchase orders and invoices, monitoring travel expenses, and performing related duties.
</p><p></p><p><b>4. </b>Attends meetings and conferences as required; takes minutes; composes drafts, prepares and distributes agenda, schedules, and other materials.
</p><p></p><p><b>5. </b>Prepares, processes, and maintains operational records, reports and statistics.
</p><p></p><p><b>6. </b>Performs other duties of a similar nature or level.
</p><p></p><p>The above classification responsibilities represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.<br>
</p><p></p><br>
<p><b>Requirements / Qualifications:
</b></p><p><b>Minimum Qualifications </b><b>: </b>Associate&rsquo;s degree in related field, AND 3 years of administrative support experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
</p><p></p><p>All educational credits must be granted from an accredited institution approved by the U.S. Dept. of Education.
</p><p></p><p><b>Knowledge
</b></p><ul><li><p>Supervisory principles;
</p></li><li><p>Customer service principles;
</p></li><li><p>Mathematical concepts;
</p></li><li><p>Data entry techniques;
</p></li><li><p>Grant applications;
</p></li><li><p>Modern office procedures and equipment;
</p></li><li><p>English language, grammar, and punctuation;
</p></li><li><p>Computers and related software applications.
</p></li></ul><p></p><p><b>Skills
</b></p><ul><li><p>Monitoring and evaluating subordinates;
</p></li><li><p>Delegating and prioritizing work;
</p></li><li><p>Maintaining records and files;
</p></li><li><p>Using proper English, grammar, punctuation, and spelling;
</p></li><li><p>Providing customer service;
</p></li><li><p>Performing mathematical calculations;
</p></li><li><p>Recording, verifying, reconciling, and reporting financial accounts;
</p></li><li><p>Implementing policies and procedures;
</p></li><li><p>Using a computer and related software applications;
</p></li><li><p>Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
</p></li></ul><p></p><p><b>Physical </b><b>Requirements
</b></p><p><b>Sedentary Work: </b>Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<br>
</p><p></p><br>
<p>If you're <b>currently </b>employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the <b>Jobs Hub - Internal Apply </b>app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/<br>
</p><h2 class="jobSectionHeader"><br>
<b>Benefits
</b></h2><p>We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
<br>
<br>
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
</p><p></p><p><b>Equal Opportunity Statement
</b></p><p>The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.</p></div>

Office Manager III

Eastern Virginia Medical School

<div>Overview:
<div>
This is a full-time position for a Medical Assistant within the Department of Obstetrics &amp; Gynecology, providing outpatient care to patients and supporting physicians across all clinical areas of the practice. The role is responsible for assisting providers and nurses with patient examinations, ensuring efficient operations and high-quality, patient-centered care.</div><div></div><div><br>
This position is primarily based out of the Norfolk office location, however travel will be required to all office locations and throughout all divisions to meet the department&rsquo;s demands.</div>
Responsibilities:
<div><b>
Clinical Patient Care and Procedural Support &ndash; 60%</b></div><ul><li>
Assist physicians, providers, and nurses in the daily care of patients.</li><li>
Prepare patients for examinations and procedures.</li><li>
Obtain and record vital signs, including height, weight, temperature, and blood pressure.</li><li>
Draw blood and administer injections under the supervision of a Physician or Registered Nurse.</li><li>
Collect and prepare laboratory specimens.</li><li>
Chaperone and assist during office procedures, and diagnostic tests.</li><li>
Maintain clean, well-equipped examination rooms; clean and sterilize instruments.</li><li>
Stock examination rooms and triage areas with necessary medical supplies.</li><li>
Sterilize equipment per manufactured guidelines.</li><li>
Prepare patient education packets and folders.</li></ul><div><b>
Care Coordination and Medical Records Management &ndash; 30%</b></div><ul><li>
Prepare charts for upcoming appointments; create new patient charts and verify referrals and authorizations prior to visits.</li><li>
Ensure all necessary data&mdash;such as labs, medical records, and imaging&mdash;are available before appointments.</li><li>
Create and update prenatal lab forms in the electronic medical record (EMR).</li><li>
Obtain labs, clinic notes, inpatient records, and specialty reports from referring providers.</li><li>
Obtain records from referring physicians, hospitals, laboratories, emergency departments, and radiology facilities.</li><li>
Obtain referrals and schedule outside appointments with specialists as directed.</li><li>
Document all patient information accurately in the EMR.</li><li>
Monitor and complete EMR tasks daily.</li></ul><div><b>
Operational Support &amp; Organizational Responsibilities &ndash; 10%</b></div><ul><li>
Receive and complete assigned tasks from providers.</li><li>
Ensure efficient workflow and adherence to departmental standards.</li><li>
Support back-office administrative functions as required.</li><li>
Participate in staff meetings, educational lectures, and quality improvement initiatives.</li><li>
Assist in training and onboarding new Medical Assistants.</li><li>
Perform other duties as assigned based on departmental needs.</li></ul>
Qualifications:
<div><b>
Minimum Qualifications and Skills:</b></div><div></div><div><b><br>
EDUCATION</b>:</div><ul><li>
Completion of a Medical Assistant program and certification; RMA or CMA required.</li><li>
Completion of BLS or other approved CPR courses required with recertification every 2 years.</li></ul><div><div><b>
EXPERIENCE</b>:</div><ul><li>
Ability to balance multiple priorities and tasks required.</li><li>
Ability to make professional decisions under the supervision of the physicians and licensed nurses required.</li><li>
Professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff required.</li><li>
Excellent verbal and written communication skills required.</li><li>
Ability to read and comprehend all information required for this position required.</li><li>
Ability to calculate figures and amounts required for medication administration required.</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><div></div><div><b><br>
EXPERIENCE</b>:</div><ul><li>
At least one (1) year of clinical experience in a fast-paced ambulatory setting is preferred.</li><li>
Women&rsquo;s health experience preferred.</li></ul></div>
Location : Location: US-VA-Norfolk</div>

Medical Assistant

Sentara

<div><b>Department and Name:</b> Mental Health Nursing- Norfolk General Hospital<br>
<b>Physical Location:</b> Norfolk, VA<br>
<b>Location Type:</b> On-Site<br>
<b>Employment Status:</b> Regular-Full time<br>
<b>Shift:</b> First (Days)<br>
<b>Posted Date:</b> March 11, 2026</div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Job Overview</b></h2></div><div><div><div>
<div><div>The Patient Care Technician provides patient care, support independent and dependent activities of daily living, vital signs, mobility and ambulation, phlebotomy, point of care testing, EKG testing, peripheral IV removal, specimen collection, and foley catheter insertion and removal, and comply with patient safety practices under the direction of the professional RN nurse. Observe patients' physical, mental, and emotional conditions and document in a timely and accurate manner while reporting any change to the nurse or medical staff.</div>
<div><div><div><div><div><div><div><div><div><p><b>Department Overview: </b>Sentara offers both inpatient and outpatient behavioral health services to patients 18 and older who are in crisis due to mental illness, emotional distress, or destructive behavior patterns. Because our treatment facilities are located within local hospitals, patients have access to the full range of both psychiatric and medical care. This is especially helpful for patients experiencing symptoms that are confusing and impact their physical health. Join a team that is committed not only to our patients but also to the personal and professional growth of our staff!</p>
<p><b>Education</b></p>
<ul><li><p>HS Diploma or Equivalent (Required) <b>and</b> one of the following required:</p>
</li><li><p>Sentara Care Partner Certification Program, or</p>
</li><li><p>Successful completion of the Certified Nursing Assistant (CNA), or</p>
</li><li><p>National Certified Medical Assistant (NCMA), or</p>
</li><li><p>National Patient Care Technician (NCPCT), or</p>
</li><li><p>Completion of US Navy Hospital Corps School, or</p>
</li><li><p>Emergency Services to include EMR, EMS, EMT, AEMT and Paramedic, or</p>
</li><li><p>Current student enrolled in a clinical program (beyond prerequisites) having completed at least one semester of RN, LPN, RT or PT, or</p>
</li><li><p>Current work experience within last three years as a PCT or Nursing Assistant.</p>
</li></ul><p><b>Certification/Licensure</b></p>
<ul><li><p>Basic Life Support Certification</p>
</li></ul><p>Keywords: <b>NCP, Nursing Care Partner, CNA, Certified Nursing Assistant, Nursing Assistant, NA, Patient Care Tech, PCT, MA, Medical Assistant, EMT, EMS, Paramedic</b></p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2></div><div><div>
<p>Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission &ndash; &ldquo;we improve health every day.&rdquo; Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet&reg; recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as &ldquo;America&rsquo;s Best-In-State Employer&rdquo; (2024), &ldquo;Best Employer for Veterans&rdquo; (2022, 2023), and &ldquo;Best Employer for Women&rdquo; (2020), and named to IBM Watson Health&rsquo;s &ldquo;Top 15 Health Systems&rdquo; (2021, 2018).</p>
<p>Learn more (Opens in a new tab)</p></div></div></div></div>

Patient Care Technician - Mental Health Nursing Unit

Cooper Hurley Injury Lawyers

<div><p><b>Key Responsibilities:</b></p>
<ul>
<li>Monthly department reporting</li>
<li>Listening to calls for quality assurance</li>
<li>Group and individual training</li>
<li>Coordination between intake department and other departments within the firm</li>
<li>Identify issues and help solve them</li>
<li>Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm.</li>
<li>Conduct initial consultations to gather crucial information about potential cases, ensuring confidentiality and sensitivity.</li>
<li>Evaluate the information provided by potential clients to determine case viability, aligning with the firm's standards and expertise.</li>
<li>Maintain accurate and comprehensive records</li>
<li>Collaborate closely with attorneys and legal staff to facilitate the smooth transition of viable cases for further evaluation and action.</li>
<li>Provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our firm.</li></ul><br>
<p></p>
<p><b>
Ideal Candidate:</b></p>
<ul>
<li>Experienced manager in a call center environment</li>
<li>Experience analyzing reports and identifying trends to provide effective, data-driven solutions.</li>
<li>Proven experience in client-facing roles, customer service, and sales.</li>
<li>Exceptional communication skills, both verbal and written, with the ability to convey empathy, professionalism, and confidence across a variety of situations.</li>
<li>Ability to navigate differing communication styles and priorities while maintaining professionalism and fostering productive working relationships.</li>
<li>Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions.</li>
<li>Ability to quickly assess and analyze information to make informed decisions.</li>
<li>A team player with a positive attitude, capable of working collaboratively with legal professionals and cross-functional teams.</li></ul></div><p></p>

Intake Manager

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